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I've written about this hotel before but not since they changed ownership about 4 years ago. Not much has changed. The pool area, while nice, is now without shade as they have replaced the shade umbrellas with pergolas. Attractive but ineffective. The food in the main dining room is still the same; boring and repetitive. The beach area remains unchanged. The staff remain unchanged; for the most part friendly and doing their job. Once again, as before, the overall state of affairs remains with management and here they are still failing. Price is the only driver here. If the price is right, you might like it.
Cuban people are generally very friendly and this hotel has good staff. Food is typically Cuban, bland. It's on the beach, which is quite small. However, the price is generally agreeable for a economical (cheap) holiday.
This hotel club is mainly populated by expatriated Cubans.But hotel price is very low and the area is nice.The beach is wonderful.Very convenient stop not far from the city center.Taxi cost to Cienfuegos is 10-CUC and Cienfuegos is a nice little town for a one day visit.
Last week of May, no-one there . I counted 96 chaise lounges and tops 30 people on the weekend when the Cuban's came in. When they did the quality of the food went down. The food was average at best. No activities in the pool, horses were not ridden or offered,catamaran not used or offered. Beach bar only open one day in the week for food. They tried the old scam of a missing towel from my room at a cost of $18.00 Can. I was in Cuba before and refused to pay up.They let it slide. Tarantula (yes!) in the hall when they were cutting back Palm fronds and coconuts. One week all in for $738.00 single. 17% off Canadian dollar. 200 Can. equals 165 C.U.C.
Returned June 11th . The grounds and lobby of the hotel continue to improve . After the weekend Cubans go home real glasses for beer and cup , larger cups for cappuccino and smaller ones for espresso , come back out for the tourists . The biggest complaint was , again , the cafeteria . The food was same as always , if your early into the cafeteria the food is warm , after that forget it . My issue with the cafeteria was the staff refused to turn on the air conditioning . The temperature in the cafeteria was so hot sweat ran off my face into my food within minutes of sitting down and the midday air outside was a cool relief . Not enough employees have been changed there . The beach , as always , was terrible , with one man with a stick with a nail protruding from one end wandering about collecting large leaves . The beach bar is , as always , a wonderful place to spend a quit afternoon .
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- A la carte restaurant (reservations required)
- Selected national rum cocktails, beer, & soft drinks (10:00- 2:00 am)
- Pedal boats
- Introductory scuba lesson in the pool
- Dance lessons
- Nightly entertainment
- 222 Rooms in 3 blocks of 2 storey buildings
- Buffet restaurant
- A la carte restaurant (International)
- Beach grill
- 3 Bars (lobby, pool, beach)
- Swimming pool
- Gym & sauna
- Diving centre (fee)
- Souvenir shop (fee)
- Pharmacy (fee)
- 2 Twin beds
- Bathroom with shower
- Satellite TV
- Safety deposit box
Resort Location Map
- Hotel Contacts
- Extra Info
Carretera Rancho Luna, km 18, Cienfuegos 55100 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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