- What's Included
- All Inclusive Features
3rd time at this resort and there have been few changes since our last visit in 2016. This is actually a 2 1/2 star.When booking this resort on the internet the shuttle bus service schedule is incorrect. There is a night time shuttle on Friday to take you into the Costa Sur nightclub. The front desk does have the updated schedule. The beach restaurant was closed on our first 2 days there but french fries were coming out of the back even tho the kitchen shutters were closed. You have to ask the bartender in that case and they will accommodate you. I don't know if this is a regular situation or if it was just a fluke.There are 2 new animation staff which replaced the married couple who were running it. The new people are great. The lady's name is Glenda, be sure to ask to sign her autograph shirt. The entertainment was more Cuban oriented this time, which is what you expect when coming to Cuba. They added an act from the Cuban national circus, very nice. Juan Carlos is still singing but he now has a female vocalist joining him. Spices up the act a bit.The main buffet is still the same. Hit or miss on the bacon in the morning. You have to ask the chef for it and they usually bring it out from the back. Bring your spices but they do have salt and white pepper. Not too much choice for salad dressings as before.The lobby bar is always packed just before entertainment but if you look at the pool bar, it is empty. Go down there and get your drink if you don't want to wait. Same thing as the coffee in the morning. They don't open the pool bar coffee machine before 9:30 tho. I also realized that the lobby bar runs out of certain booze. Go to either the beach bar or the pool bar and they seem to have it, ie: Cacao for your coffee, mi gusta. They also have different draughts at the different bars on occasion.The rooms on the second story generally do not have fridges. I was able to get one by requesting at the front desk and they told me to ask my chambermaid. If you can, ask for a room where Ivis is your chambermaid. She is a hoot. Bring her a sewing kit and she will do minor repairs for you. Or bring your own clippers and she can trim your hair. Just remember that she appreciates GOOD chocolate and a tip doesn't hurt either.We will probably return again.
Got a really good deal whilst i was in Cuba from a local travel agency and decided to stay here.The Hotel is about a 20 minute taxi ride from the City of Cienfuegos and will set you back between $8 -$10The food is no culinary delight but is edible and there are items on the menu that can be enjoyed,most meals are served buffet style in the main dining room.The drinks can be hit or miss depending on who the bartender is and i got the impression that the more you tipped the better the service...i have no problems with tipping if you provide exceptional service, However in Cuba most hotel workers seem to think that you are obligated to tip them and it is a birthright ( laughable)The rooms were cleaned daily, the air conditioner worked and the bathroom even though very clean had seen better days.Most guests were there for only one or two nights as a part of a package tour of the island.It is a wise idea to get to dinner or breakfast on time because the tour folks eat as if they have not eaten for weeks and they always waste alot of food...so when you eventually show up later to eat, the restaurant has run out of food or there are only scraps to be had.The Hotel also has a decent beach and even though its not private its not that easily accessible for locals so it almost felt private.The entertainment team tries fairly hard and do a fair enough job to entertain.It has been said that there is a free shuttle bus that takes you into Cienfuegos and back, i never left the hotel until i was actually leaving so i cant confirm or deny this claim.All in all i had an ok stay and would return if i got a similar deal like i the deal i had.
Just returned from another fabulous trip to Cuba, staying at Rancho Luna. The beach, although it is public, feels private! The all inclusive part of the hotel spoiled me! The food was great, I especially enjoyed the fresh papayas(it is papaya season)! The people are so warm and friendly! The rooms were nice!
I have been going to this hotel for only 3 yrs but will go to no other.The warmth & welcome ,you could not ask for anything else.If there is any problems or questions I always go to Roly, Georgina or Luisa!!I wouldn't know what to do without them!! They are the voice to your concerns and a fantastic stay at this hotel.I have gotten to know every one there and all are very professional.If any of them were to leave ,I would probably not return and I think a lot of regular visitors would feel the same way.Loving , Caring ,and feel always apart of their family .Try this hotel,and town is only 15 minutes away with great eateries & night clubs to go to
Most of hotels in Cuba, including this one, not been renovated for a very, very long time (15-20 years at least!). You have to get used to a fairly low standards of acommodation (4* usally = 2*), meals and service. This is Cuba!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- A la carte restaurant (reservations required)
- Selected national rum cocktails, beer, & soft drinks (10:00- 2:00 am)
- Pedal boats
- Introductory scuba lesson in the pool
- Dance lessons
- Nightly entertainment
- 222 Rooms in 3 blocks of 2 storey buildings
- Buffet restaurant
- A la carte restaurant (International)
- Beach grill
- 3 Bars (lobby, pool, beach)
- Swimming pool
- Gym & sauna
- Diving centre (fee)
- Souvenir shop (fee)
- Pharmacy (fee)
- 2 Twin beds
- Bathroom with shower
- Satellite TV
- Safety deposit box
Resort Location Map
- Hotel Contacts
- Extra Info
Carretera Rancho Luna, km 18, Cienfuegos 55100 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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