- What's Included
- All Inclusive Features
I'm not a picky traveller and I can easily adjust to any conditions, but this so-called resort lacks the most basic necessities. I believe that this resort being a Cuban destination also had adjusted their conditions to a Cuban standard. I've encountered a problem with one of the front desk staff, where she gave me an attitude when I asked her why she charged me for a phone she made on my behalf asking for a car rental, I asked for a receipt and than the price changed. The rooms are full of black flies that devoured us, there was no shampoo, conditioner, soap, or a hair dryer. Although their description states that the bars have international drinks, they offered the basic cuban rums and most of the time there was no ice, long line-ups and chipped glasses or coffee cups that can be potentially unhealthy as they retain bacteria. The only restaurant in the complex was always busy and the door person won't let you in forming long line-ups at the door. I tried to rent a car but to no avail I've bben told that it's a minimum of 5 days rental for 90 CUC per day. There are lots more problems with this so-called resort, a lot of indifference from the staff with answers like it's nothing we can do or this is what you get for the price you pay.On the positive side we enjoyed the Cuban weather and Caraibbean sea, and the great attitude of the outside the resort people, the ones that their attitudes haven't been spoiled by our Canadian generosity.
Cost $525 CDN (flight on Cubana Airlines) front desk exchanged currencies. Room was basic! Two single beds (comfortable) fridge (very cold) air conditioning (nice and cool) safe ( in the closet) table and two chairs. Closet (lots of hangers) dresser, phone. Television (English channels) Power 220v (two prongs, slot, no ground) Our phone chargers were good from 110-220 so they worked fine. Washroom had lots of hot water, fresh towels daily, always had lots of toilet paper. Power was 220 v we needed a power adapter. (Two round prongs) No hair driers, no shampoo, small hard bar of soap. We had a little crab that lived in our shower, he seemed friendly. Two restaurants, buffet and al a carte as well as a beach bar that serves lunch and a pool bar that serves snacks (pizza). We were served Turkey, roast beef, chicken, and pork. Fish was available everyday. Food was plain, okay quality and relatively plentiful. (I went to dinner late and there was always lots of food) This food will satisfy your hunger if nothing else. Things to bring; tea bags, peanut butter and jelly, pepper, hot sauce, ketchup (if you prefer a certain brand).Entertainment was geared to the Spanish Speaking. ( in fairness during the summer months the resort is full of Cuban people) however it did fill the evening and there was always a DJ playing until about 1:00. Bring some bug spray, the bugs were not bothersome, but when they did bite, they were ITCHY! Pool turned greener every day. They drained it, refilled it and it turned green again. (I think they use water from the ocean) if you go in the pool wash your bathing suit with soap, after to avoid a funky smell. Beach was nice. Boats are free to use. We never had trouble getting a lounge chair. Water shoes would be a good investment here as there is a lot of short sea grass which is uncomfortable to walk on, in bare feet (still plenty of sandy areas) On the beach you will find Leonardo, a fisherman, artist and musician. If you don't sit and talk with Leonardo, you will be missing the best Cuba has to offer. (Yellow vest and yellow skidoo toque) Be sure to bring a snorkle and mask. Mini putt (not great shape but could occupy the kids) tennis courts ( very sunny and hot) pool table and ping pong as well some games and books to sign out. Children's play ground. Swings, slide, climbing etc. ( looked to be in good condition) internet cards are available for 2 pesos for 60 min (the minutes do not have to be consecutive)A few dogs and cats live on the resort. Dogs were a bit smelly and seemed to love laying under my table. Go figure lol. Drinks were very basic. Lots of cold beer on tap. You will not find any specialty drinks at the bar. I would suggest bringing a bottle of Baily's to spike their delicious coffee. Juice is not available after breakfast, so stock up on water (1 peso) and juice (2.80 pesos) at their store and keep it in your fridge. Ice can be scarce at the bars. Staff are not very attentive. Town is close by. (10-15 pesos each way) I wish I could recommend a good place to eat by I didn't find one. Best excursion is the trip to the water falls, do not miss it. Wear good shoes as it is a very rough and steep climb but well worth it. A tasty lunch is included in the 35 peso price. Water is very refreshing! LolAt the airport you can convert your money back to Canadian once you have gone past security as there are small shops and a duty free as well as a restsurant and a smoking room on the other side of security. Save your internet card from the hotel, as you can use it here in the terminal. This hotel was well wort the $525 I paid. I couldn't have stayed at a Motel 6 here at home for a week, for that price, and that is without food, drinks, and a flight.
I do not recommend this resort, too many problems and lack of basic stuff all over; even though the service was ok, the employees are friendly and outgoing, we found that:- kids swimming pool is out of order (isn't working);- adults swimming pool was always dirty ( messy green water, molds on the walls and bottom) horrible experience!- the food was really bad! (Bad quality and taste), also lacking of variety of fruits and vegetables) seafood such as shrimp or salmon isn't offered there.- the rooms are freaking horrible! Very very small, washrooms are tiny with no bathtubs or fancy stuff, just the basics...- the beer is bad! Not a very good taste so people prefer to drink rum instead;- just an example, cocktails like piĂ±a colada or a simple mojito isn't offered (the resort don't have enough resources to provide that)The transportation from the airport to the resort was fine and quick, everything on time. I'd give one star to this hotel; to many problems.Thanks for readingMatt
Every time I go for an all-inclusive vacation, especially in Cuba, I always find nothing is on time. This time it was it was not only on time but early. The flight was supposed to leave at 6.30am but left at 6.15am and arrived at Cienfuegos airport half hour early. The immigration and customs was fast and we were at Rancho Luna at 11.30am!!! Had to wait until the room was vacated as the hotel was full, even the cafĂ© during lunch was packed as people were waiting for a table. After a week, our flight was supposed to leave in the morning, we were told to meet in the lobby at 6am only to find out our flight is leaving in the evening!!! How amazing was this vacation for timeSometimes itâ€™s nice to see the hotel full as they have good food, good entertainment etc. etc. but on the other hand the people especially the locals go crazy over everything.I enjoyed my self during my stay for a week meeting the hotel staff especially Rolly, Giesy, Georgina, Alex, bar staff as I have been going there for the past 5 years. The regular bus schedules during the day to downtown was always on time, the extra one on Friday evening going to Tropisur was a disappointment as the show was cancelled. The nights was great as it wasnâ€™t too hot, only rained one night. Whenever it rains, nobody wants to go out as the outdoor night clubs shuts down. The Week of April 16 was â€śMarch breakâ€ť for students as every night the malecon was packed with kids, the Prado and the boulevard had a lot of dancing and parades in the morning.For the first time I bought an internet card, 1 hr for 2 cuc. The speed at the hotel was awful, just to log on to email took 7 mins. They donâ€™t use Firefox or Chrome, only internet explorer which has never been updated. The Wi-Fi at Parke Marti was good as I called home on FB messenger and could speak for long. Tried WhatsApp but did not work. I was told to use IMO, but forgot to download on my phone, will try next time when in Cuba.
Vacation time Saturday, July 22, 2017 to Sunday, July, 23. I have just read a couple of the reviews that gave poor ratings to the hotel and I was a little surprised. I, too, have never stayed in a 3-star hotel in Cuba and I only booked for a week because I was afraid of getting trapped there if I hated it. I am not questioning anybody else's experiences, but personally, I loved the fact that there were so many Cubans there and I found that the hotel staff were far more friendly and hospitable than in other hotels that I have visited in Cuba. I got greeted by name from the hotel staff everyday just by walking beside the pool, crossing the lobby, going to the beach or sitting in the restaurant. Not trying to be preachy, but try this simple trick: ask them their name the first time that you get service from someone, give them your name and then shake hands and you will be surprised how much the service improves because of that small show of respect and courtesy. I am married to a Mexican and a handshake in Latino culture goes a long way. An example of the service: I enjoy chilled red wine in summer and usually have one glass with lunch and one with supper when I am on vacation. I only requested this once on the first day and after that they kept a bottle chilled on ice for me which was thoughtful and greatly appreciated. The food was limited in terms of variety in that there were not a lot of choices for vegetables or fruit, but there were also some surprises: excellent grilled red snapper if you enjoy fish, leg of lamb, turkey, etc. The power went out for a brief time on a couple of occasions due to amazing thunderstorms that only lasted an hour or so in the early evening, but they were as dramatic as fireworks displays and sort of became an anticipated event at the hotel. The beach was clean, although there is seaweed in the water which the hotel cannot remove because of certain government policies concerning the environment. There is a long stretch of beach within 5 minutes walking distance which is free of seaweed and is frequented by local people. It gives a good taste of Cuban family life. Even speaking a little Spanish helps, but is certainly not a prerequisite as almost everybody speaks enough English for simple communication about your basic needs and of course there are a few people who are more fluent in several languages to accommodate the guests. There is a small gym with a set of weights, three bars and a bench or two. It's minimalist, but it was enough to get some exercise in and there is also a tennis court which several people played on everyday. The evening shows were sometimes a little lame. However, unlike other hotels they had a real dance troupe come in on Tuesday and on Saturday with an artistic director and a professional choreographer and the dancers were better than anything I have ever seen in Cuba and better than some shows I have seen in Montreal at Place des Arts. Bottom line: would I go back there again? - in a heartbeat! Much to my surprise I had an absolutely amazing week. One Caveat: a half dozen older Canadian gents with young Cuban paid escorts, but I also saw Canadian families with children and the kids had a wonderful time.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner dailyÂ
- AÂ la carte restaurant (reservations required)Â
- Selected national rum cocktails, beer, & soft drinksÂ (10:00- 2:00 am)
- Pedal boats
- Introductory scuba lesson in the pool
- Dance lessons
- Nightly entertainment
- 222 Rooms in 3 blocks of 2 storey buildings
- Buffet restaurant
- AÂ la carte restaurant (International)
- Beach grill
- 3 Bars (lobby, pool, beach)
- Swimming pool
- Gym & sauna
- Diving centre (fee)
- Souvenir shop (fee)
- Pharmacy (fee)Â
- 2 Twin bedsÂ
- Bathroom with showerÂ
- Satellite TVÂ
- Safety deposit box
Resort Location Map
- Hotel Contacts
- Extra Info
Carretera Rancho Luna, km 18, Cienfuegos 55100 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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