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Hotel really ok for a 3 stars in Cuba! Maybe need some repair and new furnitures, but we just need to not be picky for the price (I got it really cheap and it seems to be really afordable most of the time. Pool is ok and empty most of the time.Close to the airport and to the city (free bus).Beach is not nice at the hotel, but walking 5 min to the right and you have the public beach with restaurants and also to meet the Cuban people and their nice culture. Not turquoise water and white sand, but nice.Food and drinks are minimal, but not bad and have a lack of multiple things, just like most 3-stars hotels in Cuba (no lime juice, ketchup, spicy sauce,...). But taking to account that the food and drinks are really cheap at the restaurants on the beach or at the store at the hotel, I didn't care paying to get a good meal (lobster at 10 pesos, beer at 1 peso,...).Service was really good, employees are really nice and want us to enjoy our stay.Last thing, don't go there for party, it's mainly over 70 year old guests... for party, Cienfuengos is at 30 min bus ride and is free... a lot of nice bars to do party.Overall, a nice budget hotel, that I would return if price is still good, but I'll bring some spices, spicy sauce, ketchup,...
It is a rather smaller than other resorts on which I have stayed. There was one large, rectangular, salt-water pool. We were a little concerned on the first day because the water was green, but the pool maintenance guy did a great job and he was able to get it cleared up, and it looked great all week. There was one buffet restaurant, and one a la carte. The pool closes at 7pm. You need to ensure that if you do not bring a towel, that you have 15CUC to rent beach towel service (basically you get a towel and can exchange any time). There is a snack bar that is open when the restaurants are closed, however, there is always a line of people, and with one fryer, they are not able to keep up with demand. What is typical of Cuba, and to be expected, is that they did run out of a few things throughout the week. At one time, the snack bar ran out of fries, and the bars ran out of pina colada mix, but they made up with other stuff. This resort seemed to be a popular place for people of Cienfuegos. Each night when the contests took place, it seemed that the majority of people in the contests were from Cienfuegos. Not a bad thing, I just found it unusual compared to other vacation resorts that I have visited. One thing that I did not like, but it had nothing to do with the resort, was the state of the public beach, just a short walk from the resort. There were broken bottles, garbage, rotten food scattered on the public beach. The beach in front of the resort in comparison, was very clean. The staff were friendly, and accommodating of people who only spoke English. :-) Anyway, the resort was nice, but small.
So this hotel is what I refer to as a value hotelStaff was friendly and helpful. Rooms clean adequate but nothing special and kinda small. 1st floor units have patio in rear upper is still okay. Food tastes okay always something to eat vegetarians will find it a little difficult but not impossible Honestly got bored of the main restaurant and ate lunch at beach hut almost every day A rotation of fish beef pork and chicken every day three selection per dayPool is not cared for the best and we chose not to use it much as it was kinda greenThe beach. Very nice views sand was course like coral ground to kosher salt size pebbles. The water is nice but there is sea grass after first ten feet. Plently of spots to stand around in and enjoy the warm seaFree catamaran With included driver. Free peddle boats to useThe grounds are basic at best and usually a little dry lookingBars are stocked with basics. No fancy drinks here but was always . Good coffee at bars was very good. Morning in China cups afternoon in solo plastic cups but still was fine don't sweat it as the cups held up to the heat no problem. Every bartender was friendly and helpful. Entertainment was on a four day rotation but was okay at best. Take time to enjoy itWifi in lobby at a cost. Or computers to use free of charge with purchase of internet cards for both setupsThis hotel is ten minutes by vehicle from town but we paid ten cuc each way which was fair. Town is basic typical and very hot but hey you can't go there without seeing the town. There are plenty of good day trips we did not go on but others who did enjoyed themselves el nicho is a waterfall area most really enjoyedAirport is a typical small one where you boArd and get off plane via stairsChang your money upon arrival and change it back upon departure. The departure sitting area is adequate a couple small stores washrooms and a smoking room for those of us who are addicted lol. Wall has a lighter attached don't try to light your cigarette any other way. They get angryBus rides to and from hotel are good. Air condition modern busses. We did not personally like the tour agent as we felt if it wasn't her regular tours. She wouldn't help. The yellow taxis with white roof are the only property insured cabs. All others were okay but you are risking yourself. That being said I would feel comfortable letting any of them drive usIf you want a different trip while there it's better to talk to the taxi drivers direct. Havana is approx 3.5 to 4 hours away by taxiNow for the details. This time of year there are a lot of local Cuban guest as they are entitled to the resorts. They are friendly and everyone was nice. But they will try to Butt in front of you. Stand your ground and they back down. Oh pool bar has pretty good snacks sandwiches pizza style things fries bandanna chips. EtcAs for cost. We left from Toronto via aircubana we paid 518 each for one full week all inclusive. So for that small amount of money you must expect a little rougher hotel. A flight alone at same time is 399,00 returnAir Cubanna Honestly I wad a little worried before as I did not know about them. It's part of Swiss air so don't fret. The plane was on time both ways clean good legroom a lot better than air Canada. On way down we were served a breakfast with a bagel meat cheese a muffin. Orange juice. Coffee after. Way back to Toronto was same kind of food but a lunch style. We were both happy with the free meals. Stewardess were pleasant all business but no concern as they were on top of everyone's needsAs for my summary. The cost we paid is the same as two nights in Niagara Falls but here includes all your food room and drinks so how can you go wrong. Sure it's not a Riu or Sandles but for 500 plus I really enjoyed my get away for eight days seven night. Try going camping for that price for a weekI would recommend this hotel to anyone who likes a inexpensive vacation. It's not for those who expect the ritz Carlton. People we paid 119 over the flight cost for a week of food drink and room. My only complaint is it is isolated from the town. But if I need a week vacation. I would definitely go backward
A hotel in Soviet architectural style, similar to the Mayanabo in Playa Santa Lucia, the comparison stops there!1- Arrival difficult, reception not ready to receive 3 buses at a time ...2- Nobody to tell us in which direction to go to the room, total chaos of all the arrivals.3- Room found, clean, TV not functional. Missing toilet paper. Door access to the terrace difficult to unload.4- Large and clean pool. Seawater. However, 24 hours later: green one can not see the bottom ... and 24 later: clear for the week. Thank you.5- Nice beach, clean, but no more.6- Water calm, without wave. A few places to soak, and full of places with sea grasses (not long algae). Those who seek a beach similar to Varadero, or cayos ---- refrain.7- 'Animacion' interesting, polite, nice people.8- Staff of the bars: blas√©s, except Disney, the very small student barmaid who will be managing 'food and beverages' in about 2 years, when the studies are finished.9- Public toilets nevertheless quite clean, with paper until evening. There, then it gets worse.10- Yet a 3 *, it still lacks everything, no lime juice in the lobby bar, but they are too lazy to go to the beach bar ... strange for a hotel that struts itself to have 3 *. Oh well.11- Restoration, fair to medium. You can always find something to eat, but the most difficult ones will be disappointed.12- Lack of white wine one day, but there is some at lobby bar ... The next day lack of red, but there are some at the beach bar ... Yukky coffee at the buffet. On the other hand excellent cappuccino in the lobby bar.13- Excellent restaurant outside the site, walk 1 km to the left street adjoining the parking lot, follow this road all along the public beach, at the end climb the small slope, '' blue '' restaurant to the right. Price example: 5 people, 4 with 3 small lobsters, rice, raw vegetables salad, 1 person chicken, the works, 2 bottles of wine and 1 beer, 60 CUC (60 u.s.) tip included! A deal. And a very decent service.Not bad in general, only going for the price is one thing, going back ... not certain.Good luck, and good choice to you.
I'm not a picky traveller and I can easily adjust to any conditions, but this so-called resort lacks the most basic necessities. I believe that this resort being a Cuban destination also had adjusted their conditions to a Cuban standard. I've encountered a problem with one of the front desk staff, where she gave me an attitude when I asked her why she charged me for a phone she made on my behalf asking for a car rental, I asked for a receipt and than the price changed. The rooms are full of black flies that devoured us, there was no shampoo, conditioner, soap, or a hair dryer. Although their description states that the bars have international drinks, they offered the basic cuban rums and most of the time there was no ice, long line-ups and chipped glasses or coffee cups that can be potentially unhealthy as they retain bacteria. The only restaurant in the complex was always busy and the door person won't let you in forming long line-ups at the door. I tried to rent a car but to no avail I've bben told that it's a minimum of 5 days rental for 90 CUC per day. There are lots more problems with this so-called resort, a lot of indifference from the staff with answers like it's nothing we can do or this is what you get for the price you pay.On the positive side we enjoyed the Cuban weather and Caraibbean sea, and the great attitude of the outside the resort people, the ones that their attitudes haven't been spoiled by our Canadian generosity.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily¬†
- A¬†la carte restaurant (reservations required)¬†
- Selected national rum cocktails, beer, & soft drinks¬†(10:00- 2:00 am)
- Pedal boats
- Introductory scuba lesson in the pool
- Dance lessons
- Nightly entertainment
- 222 Rooms in 3 blocks of 2 storey buildings
- Buffet restaurant
- A¬†la carte restaurant (International)
- Beach grill
- 3 Bars (lobby, pool, beach)
- Swimming pool
- Gym & sauna
- Diving centre (fee)
- Souvenir shop (fee)
- Pharmacy (fee)¬†
- 2 Twin beds¬†
- Bathroom with shower¬†
- Satellite TV¬†
- Safety deposit box
Resort Location Map
- Hotel Contacts
- Extra Info
Carretera Rancho Luna, km 18, Cienfuegos 55100 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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