- What's Included
- All Inclusive Features
The people are friendly the staff is exceptional and I am looking forward to go back. Every night was party night. The people who go here are down to earth and all the group I met there, was there before and have been coming back back for a few years. It is like being home without having to cook or do dishes and of course the weather made it perfect. It never rained in 14 days. I will definitively go back. The rooms were clean the beach was nice. I would like to first of all thank and compliment Luisa from Havanatur a gem greeted us at the Airport and was always there for us for the duration of our trip. She went out of her way for every one. I really mean everyone she went above her hours to make sure everyone was happy and coordinated the excursions perfectly. The two employees at the desk I think her name was Maribelle (you know who you are a blond women whom I forgot her name but she was with Gustave. They were ready to accommodate us in every way I had an issue with my room and it was changed immediately (I needed a fridge). Irenia and Grisel always with a smile. And they work long hours and they still manage to be pleasant and especially polite at all times. They all need a special thanks. I would like to take this opportunity to thank especially Ilia Dania pleasant at all times and a smile from Cienfuegos to Havana. She was extremely accommodating to not just my needs but to everyone who had issues. To Rolendo Garcia for saving my cat. and to Georgina a real sweetheart and exceptionally beautiful. I am planning my next Christmas and New Years. Because of you all. I have been to many 5+ stars in Cuba and the best for me so far is Rancho Luna. I have never had this much fun ever. I must say my favourite MC is Edouardo who can dance a storm away and not hard on the eyes if you know what I mean. He is the entertainment he made sure we partied like crazy. With a little modification on their food menu and more WI FI this hotel will definitively be 5 stars and plus. You must try this place once and you will see what I mean. Hope to see you all next Christmas and New Years don't wait too long to book because I plan to bring a few of my friends. Rosie (Miss Rancho Luna 2016/17)
This resort has the potential to be a really good resort. The building, rooms, beach , shows , bars are good enough to be a very good establishment. However the staff is very poorly managed. they are good people but the don't know any better as to how to treat tourist. Their approach and demeanor gives the impression that the are bothered by having tourist in their resort. If this resort was to be managed better it would be a great resort for the value. The reception desk is a bad experience and it should be the best experience of all. This is the first place of contact with the resort. after dealing with the 3 or 4 people at reception your mind set is that it is going to be a bad stay.
spend one night in this place. it's a good 20 KM from Cienfuegos, so not ideal if you would like to go visit there at night. check-in was a bit chaotic, with a big group of german pensioners checking in. room was last updated when the resort was built from the looks of it. we were forced to buy the all inclusive package, which was 45 CUC for the two of us. the overall vibe of the place was straight from the 80s BBC comedy hi-de-hi, or an eastern european vacation camp from the same era. the dinner and breakfast buffet were of poor quality, but luckily we brought some snacks ourselves.
Stayed at Rancho Luna from Nov 11-22 (11 days). I have stayed at this hotel many times. I must say for the past year, RL has made vast improvements. New GM and customer relations manager has done an excellent job since they took over last year. They both went above and beyond to make my stay comfortable. Excellent hospitality from both. Improvements: From fixing the pool to 24/7 hot water in room bathrooms. Crystal beer available on tap. Upholstery and curtains are new. Evening entertainment is a real pleasure to watch now. New beach chairs by pool area. I could go on but these are the few examples. My chamber maid was fantastic. My room was kept immaculate for my entire stay. Dinning room waiter J provided superb customer service. J is always on top of things. By the third or fourth day he is way ahead. He knows what you like and what you dislike. If new managements are reading this? There are room for more improvements. For example, quality of the food and cooking standards must improve. In room blankets must be changed or at least be washed regularly. During the evening entertainment, it is very busy during those hours. Open both sides of the lobby bar with additional bar staff and also keep the pool bar open. Wifi service at least in the lobby area. New TVs with proper cable or satellite service. Have better snacks and extend the hours a bit more. More frequent bus shuttle service to town (every mornings and nights). Most important of all, there are few staffs that requires training in people's skills to provide adequate customer service.
Visited from Dec 3-17, 2016. 14 days of 30 -34* weather, not a drop of rain. The food was just okay, tiresome after one week, great service though. Rooms are fairly clean.Now, the service at the bars was pityful, lack of wine or any variety of alcohol, and the barmen couldn't care less about the clients. The service to Cienfuego city is a must, to see and meet the real Cubains and also the neighbouring villages for cyclists.There is a great problem also with prostitution, not a place to bring a family!!! It seems the beach was cleaned of "young girls" now they should do the same for the hotel instead encouraging it. If you are looking for amazing weather and nothing else, this is a place to go.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- A la carte restaurant (reservations required)
- Selected national rum cocktails, beer, & soft drinks (10:00- 2:00 am)
- Pedal boats
- Introductory scuba lesson in the pool
- Dance lessons
- Nightly entertainment
- 222 Rooms in 3 blocks of 2 storey buildings
- Buffet restaurant
- A la carte restaurant (International)
- Beach grill
- 3 Bars (lobby, pool, beach)
- Swimming pool
- Gym & sauna
- Diving centre (fee)
- Souvenir shop (fee)
- Pharmacy (fee)
- 2 Twin beds
- Bathroom with shower
- Satellite TV
- Safety deposit box
Resort Location Map
- Hotel Contacts
- Extra Info
Carretera Rancho Luna, km 18, Cienfuegos 55100 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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