- What's Included
- All Inclusive Features
Our OpinionPlease note that hotel standards in Cuba tend to be lower than in other Sun Destinations. Unless travelers are familiar with the resort or Cuban hotels, we typically recommend that travelers book a minimum 4 star resort when traveling to Cuba.
-Ok Pool-Elevator broken during our whole visit-Air-conditioning broke down for 24 hrs- no apology-Cleaning was awful and terrible, we found cigarrette butt and feces in the toiletbowl - no apology-Sewage water coming out from the bathroom floor drain - no apology and no one looked at the room-Noisy disco until 2 am and during the day noisy *DJ* in Spanish-My partner got a food poisoning from the food served in the buffet restaurant (alot of flies around the buffet food) - no apology-We observed a quality controller coming to inspect the restaurant during our stay-Attitude was horrible with the personnel working in the reception (not helpful, no one greets, no answer when we asked something, no apology for all mistakes the hotel did, no thank you from the staff, bad English, lazy staff in the restaurant but tiny better than reception)-Only one towel to be used for both pool and shower in the room and was not possible to change during the day-Drinks are horrible, do not try-Cleaners were the most proffessional except the initial situation with the dirty room on our arrival-Exterior cleaning: as nothing positive in it :we observed drinkglasses and other material untouched left for several days outside the rooms and sewage all around the pool bar area (where they served food 24 hrs) it smelled like crap...-Our experience was disappointing and we wish to require a service recovery somekind! Do NOT invest your money on this place, we wish we could have this information before we booked it.-Also, we like to mention the hotel is far way from the city and has a limited access to get easy to town.
We were sailing to Cuba and ran into heavy weather. This caused us to divert and we were unable to make our reservation here. After contacting Elvoline, it was suggested that we send an email to explain our circumstances and request a refund. This was done but the hotel refused any reimbursement nor did it give any options or partial reimbursement. Nothing. $346 pffft,gone. Will not be staying there on next trip to Cuba. Nor will I ever recommend it.
The hotel is all inclusive, the buffet is very nasty, if you don't go when the door open you don't find any food. The staff is very unhelpful .the bathtub very dirty with hairs, gums. The blanket smells urine
We stayed here during our trip in the Miami-Havana race and the race along the Malecon. Mid March 2017Overall it was a very good experience.Great: The people were very gracious and helpful. View from balcony was very nice. Distance to the boat was great. Room was clean and well maintained.Poolside was great!Good: The buffet was good. Food was fresh, there were areas to get some customized items such as omlets or meat selections. The bartenders at the pool were funThere was nightly entertainment at the pool side (granted this was not very elaborate) which was a nice addition.Easy access to downtown Havana via Taxi. This was usually $20 CUC on the way there and $30 CUC on the way back (less people wanted to travel that far from downtown with their cab) We did not do the free bus so can not comment on this.Cellphones worked on Verizon. Poor: As others had stated at times the room smelled of septic gas. We learned this was from a drain in the bathroom, once covered with a wet towel problem was solved. While this was not ideal it is certainly not a deal breaker. Internet was not reliable, but when it went out here it was also out in Havana. Overall I would definitely stay here again. It is what it is, which is a 3 star all inclusive in a country that has not had a lot of development. If this is your expectation you will be very pleased. If you want to spend a lot more and get more, perhaps you will want to stay in the downtown.
We stayed here in March with our school band trip. The hotel had a beautiful pool and sits in a nice Marina near Havana. I liked the main restaurant which has a wonderful breakfast with made to order omelettes . Lunch had hamburgers and a terrific bbq. Dinner had seafood and vegetarian offerings. At night they had dance troupes and bands performing. They are renovating the hotel currently . I have stayed in 4 star hotels in Havana and this was better and half the price. If you don't like your room, let the front desk know and they will switch your room. You need to have an open mind: use this place as a base and return in the early evening . Then you will be fine.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 meals daily plus snacks
- All drinks (domestic beer and cocktails 24 hours)
- Daily Activities
- Nightly entertainment
- Game Room
- Scheduled FREE bus tour to Havana 2 times daily (to Revolution Square & Old Havana)
- Scheduled FREE bus shuttle to Playa del Este Beaches (subject to availability)
- Welcome Cocktail
- Refreshing, cold-towel service upon arrival
- Express check-in
- Fully Stocked mini bar with the best Cuban brands
- Safety deposit box at the front desk
- 1 Gala dinner during the stay with lobster and wine (reservation required)
- 1 free massage
- Advance reservations at the a la carte restaurant
- 1 snorkeling per stay with maritime transfer included
- Nightly turn-down service
- Late check-out NOTE: Children sharing the room with adults purchasing the VIP BONUS will be able to accompany them for the included lobster dinner.
- 170 Rooms
- 1 Pool
- 2 Restaurants
- 3 Bars
- Business Center (fee)
- Meeting Rooms Available (fee)
- Internet Access (fee)
- Games Room
- Car Rental Desk (fee)
- Laundry service (fee)
- Tour Desk (fee)
- Currency Exchange (fee)
- Souvenir shop (fee)
- Free Havana Bus Tour: Over seven departures per day (every 40 minutes) to Revolution Square, Old Havana and the East Havana beaches.
- Beauty Salon (fee)
- Massage (fee)
- Water sports (fee)
- Arrangements for Scuba Diving (fee)
- 1 King or 2 Double Beds
- Mini Bar ($)
- Air Conditioned
- Hair Dryer
- Satellite TV
- Private BathroomÂ
- Maximum Occupancy 3
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
- Hotel Contacts
- Extra Info
Calle 248 y 5ta ave Marina Hemingway, Playa, Havana 10400 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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