- What's Included
- All Inclusive Features
Our OpinionPlease note that hotel standards in Cuba tend to be lower than in other Sun Destinations. Unless travelers are familiar with the resort or Cuban hotels, we typically recommend that travelers book a minimum 4 star resort when traveling to Cuba.
Holiday booked by a family member through a travel agency at this all inclusive hotel with a description like "Sea view and swimming pool". Well this is right, but do not expect to see white sand beach in front of the hotel. This is a marina for boats and the sea shore (about 1km away) is made of concrete blocs where empty beer bottles are florishing. Swimming pool is there too but very dirty due to the lack of good cleaning (I have seen plastic cups, plastic plates and cigarette buts left for days at some places). We feel the lack of enthousiasm from the staff who is barely smiling (despite some exceptions like a young guy at the bar and the concierge), they may be jaded by the situation too. Elevator is not working and you have to climb 3 floors if you have a room like we had, which is not convenient for ederly people. A lot of defects in the rooms (drainage system is surviving, air conditioning is noisy and windows sliding system is broken, bad odours...). Ask for a room with a safe as not all have one. In the restaurant, the napkins are not changed at every meal and are already dirty when you arrive, most of vegetables are not fresh ones (peas swimming in the citric juice from the boxes) and choice is limited. Extraction system not working, which means cooking smells on clothes and sometimes smog in the entire room. Internet is only in the lobby or swimming pool area when wifi network is working (more chances in the morning or late evening). You will have to buy a 1h connexion card (1.5 CUC) if they are available at the reception desk (they had no more cards the last day and a half). There may be a lot of reasons behind this bad management (lack of resources, parts, ...) but this did not make my holiday better, even if the public relations tried to please us by changing the room and offering a bottle of wine. The other surprise is that the hotel is 20kms away from the city center, which means at least 30mins in taxi (15-20 CUC) or 1 hour if you take the free bus offered by the national turism agency. I am afraid to say this is the 1st time I was happy to leave a holiday resort...Apart from this, La Habana is a great place to visit, do not miss the cabaret shows (either Parisien or Tropicana), and walking into the Habana vieja. Be careful of the jinederos in the streets, they will make you trust them and will give all sorts of tips to eat and buy cheaper stuff, these are often scams. "Tourists restaurants" recommended in the guides are very good.
-Ok Pool-Elevator broken during our whole visit-Air-conditioning broke down for 24 hrs- no apology-Cleaning was awful and terrible, we found cigarrette butt and feces in the toiletbowl - no apology-Sewage water coming out from the bathroom floor drain - no apology and no one looked at the room-Noisy disco until 2 am and during the day noisy *DJ* in Spanish-My partner got a food poisoning from the food served in the buffet restaurant (alot of flies around the buffet food) - no apology-We observed a quality controller coming to inspect the restaurant during our stay-Attitude was horrible with the personnel working in the reception (not helpful, no one greets, no answer when we asked something, no apology for all mistakes the hotel did, no thank you from the staff, bad English, lazy staff in the restaurant but tiny better than reception)-Only one towel to be used for both pool and shower in the room and was not possible to change during the day-Drinks are horrible, do not try-Cleaners were the most proffessional except the initial situation with the dirty room on our arrival-Exterior cleaning: as nothing positive in it :we observed drinkglasses and other material untouched left for several days outside the rooms and sewage all around the pool bar area (where they served food 24 hrs) it smelled like crap...-Our experience was disappointing and we wish to require a service recovery somekind! Do NOT invest your money on this place, we wish we could have this information before we booked it.-Also, we like to mention the hotel is far way from the city and has a limited access to get easy to town.
We were sailing to Cuba and ran into heavy weather. This caused us to divert and we were unable to make our reservation here. After contacting Elvoline, it was suggested that we send an email to explain our circumstances and request a refund. This was done but the hotel refused any reimbursement nor did it give any options or partial reimbursement. Nothing. $346 pffft,gone. Will not be staying there on next trip to Cuba. Nor will I ever recommend it.
The hotel is all inclusive, the buffet is very nasty, if you don't go when the door open you don't find any food. The staff is very unhelpful .the bathtub very dirty with hairs, gums. The blanket smells urine
We stayed here during our trip in the Miami-Havana race and the race along the Malecon. Mid March 2017Overall it was a very good experience.Great: The people were very gracious and helpful. View from balcony was very nice. Distance to the boat was great. Room was clean and well maintained.Poolside was great!Good: The buffet was good. Food was fresh, there were areas to get some customized items such as omlets or meat selections. The bartenders at the pool were funThere was nightly entertainment at the pool side (granted this was not very elaborate) which was a nice addition.Easy access to downtown Havana via Taxi. This was usually $20 CUC on the way there and $30 CUC on the way back (less people wanted to travel that far from downtown with their cab) We did not do the free bus so can not comment on this.Cellphones worked on Verizon. Poor: As others had stated at times the room smelled of septic gas. We learned this was from a drain in the bathroom, once covered with a wet towel problem was solved. While this was not ideal it is certainly not a deal breaker. Internet was not reliable, but when it went out here it was also out in Havana. Overall I would definitely stay here again. It is what it is, which is a 3 star all inclusive in a country that has not had a lot of development. If this is your expectation you will be very pleased. If you want to spend a lot more and get more, perhaps you will want to stay in the downtown.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 meals daily plus snacks
- All drinks (domestic beer and cocktails 24 hours)
- Daily Activities
- Nightly entertainment
- Game Room
- Scheduled FREE bus tour to Havana 2 times daily (to Revolution Square & Old Havana)
- Scheduled FREE bus shuttle to Playa del Este Beaches (subject to availability)
- Welcome Cocktail
- Refreshing, cold-towel service upon arrival
- Express check-in
- Fully Stocked mini bar with the best Cuban brands
- Safety deposit box at the front desk
- 1 Gala dinner during the stay with lobster and wine (reservation required)
- 1 free massage
- Advance reservations at the a la carte restaurant
- 1 snorkeling per stay with maritime transfer included
- Nightly turn-down service
- Late check-out NOTE: Children sharing the room with adults purchasing the VIP BONUS will be able to accompany them for the included lobster dinner.
- 170 Rooms
- 1 Pool
- 2 Restaurants
- 3 Bars
- Business Center (fee)
- Meeting Rooms Available (fee)
- Internet Access (fee)
- Games Room
- Car Rental Desk (fee)
- Laundry service (fee)
- Tour Desk (fee)
- Currency Exchange (fee)
- Souvenir shop (fee)
- Free Havana Bus Tour: Over seven departures per day (every 40 minutes) to Revolution Square, Old Havana and the East Havana beaches.
- Beauty Salon (fee)
- Massage (fee)
- Water sports (fee)
- Arrangements for Scuba Diving (fee)
- 1 King or 2 Double Beds
- Mini Bar ($)
- Air Conditioned
- Hair Dryer
- Satellite TV
- Private BathroomÂ
- Maximum Occupancy 3
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
- Hotel Contacts
- Extra Info
Calle 248 y 5ta ave Marina Hemingway, Playa, Havana 10400 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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