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Our OpinionPlease note that hotel standards in Cuba tend to be lower than in other Sun Destinations. Unless travelers are familiar with the resort or Cuban hotels, we typically recommend that travelers book a minimum 4 star resort when traveling to Cuba.
no beach-dirty pool-no water-but not bad food-this is cuba-lots of cubans stay here-knowing spanish wil help you-room had poop in it-not sure whats up with this hotel and poop-but it seems to happen alot
Like so many things in Cuba Hotel Club Acuario has its good and bad.Check in was slow and my room was not ready for 3 hours after check in time.Front desk staff for the most part was friendly and helped you with currency exchange and wi-fi cards. If you required any sort of service beyond that or had any issues with anything their way of dealing was by brushing you off. They would tell you to come the following shift and you would be told the same thing. English was minimal by most staff members.My room was fairly large, a bit worn and dated, but still fairly comfortable. It was clean with a nice balcony looking out to the Marina. AC worked fine and there was always hot water with good pressure. Wi-fi worked fine most of the time. No Safe or Cable TV offered.The Nicest part of the Hotel was the pool area and lobby where most of the activities went on. Loud music was played from like 9am till Midnight. Some sort of activity went on daily. Usually a live band in the early evening.The Pool itself was large,well kept and always had plenty of lounging chairs available.Food and drinks varied from Decent to Horrible averaging on mediocre. Breakfast, Lunch & Dinner were served buffet style. It was ok tasting and got repetitive after 3 days. Try to Arrive early as certain food items run out and flies start pestering. Chefs and wait staff for the most part were more into mingling among themselves than actually serving guests. Often times if you needed anything you would have to get their attention to be served.Supposedly 24 hour snack service was available but I found that most nights they would quickly run out of whatever they were serving. Food items offered were very limited and usually consisted of some sort of burger and fries. Many times burgers with no buns or vice versa was all being offered. Snack/Bar area were often left unattended and servers seemed to be annoyed when you needed anything.Drinks were mostly watered down cocktails made of low quality alcohol. Beer and Soda usually was very limited.Hotel Club Acuario is located in the beautiful Marina Hemingway. The area is quite peaceful and secure. Services at the Marina are quite limited and consist of a Cigar/Rum Shop, A small Grocery store stocked with some dry good like Pasta,Soft drinks, a Beauty salon.The area is about 25 minute drive from Havana City.The Hotel offered a Free Bus to the City but it was quite unreliable and would mean taking two buses.If you're wanting to be in the city itself don't stay at Club acuario. If you're someone who wants to do lots of sightseeing I would suggest you rent a car or be prepared to use taxis (about 10cuc -15cuc to Havana)The Marina offers no public beach area.Overal I would say that Hotel Club acuario is a decent hotel to stay in but more for those travelers who don't mind relaxing by the pool or need to be in the city all the time. As trips between the Marina and Havana can get old quickly. Price was ok considering it was all inclusive.Its Family Friendly and caters to a whole range of travelers. Keep your expectations low and you should be fine
Simple hotel, in need of TLC. Rooms are tired but it looked like they were in the process of renovating some of their rooms.Pool area very nice, however, spoiled by very loud music throughout the day.Bar service good, although soda is limited and it can depend who is serving whether or not it is actually available.Now, the restaurant. Generally okay if you like pale coloured food. For dinner I had some non-descript meat, not sure what it was - it wasn't nice. Best choice was the pasta cook. You could choose the ingredients as long as it included a huge block of butter! So pasta with butter! Wouldn't like to stay longer than a few days.
Upon arrival the receptionist seemed uninterested and inconvenienced by my arrival. Check in was relatively quick and painless, however there was no information given on mealtimes, etc. The room I was first placed in the bedside lights did not work, so i went down and reported it, and was moved rooms instantly. The next room everything seemed to work. The air coniditioning was a blessing. There is no safe in the rooms so you must use the safety deposit boxes at reception, which are free and easily accessible. The maids changed my towels and bedsheets daily, and seemed so happy about a 3CUC tip. The Pool bar was the busiest area of the hotel, with a pool table and some other games. The pool was clean and there was some restoration works in progress on the slabbing around the poolside. The major downfall to the pool was the constant and unbearably loud reggaeton music which blared out from 10:00 in the morning until 22:00 at night. The restaurant staff seemed verry attentive, however the food has room for major improvements. The food is plain and tasteless, and left on the buffet table for hours. May i note that the bread was left for days before being replaced or eaten. There was a grill corner daily which cooked food in front of you which i thought was the safest option. I did not participate in any of the entertainment as it was all in Spanish and geared towards the main element of guests who were Cuban, Mexican or Spanish speaking. The Hotel is situated in a Marina with some very expensive power boats and yachts- this meant that security was present and i felt very safe in the marina. There is a daily shuttle bus into old havana which is free of charge, This is great however dont get caught out with the return timings. The bus drops you halfway and you are picked up by another bus. You must be back at this halfway point at 6 for the last bus back to the hotel! A mistake made easy with my High School Spanish.
7 day stay was nightmare! Arrived to closed up room thick with humidity all bedding was wet and smelled like locker room, no hot water (4 out of 7 days), refrigerator did not work. Sat on a chair and it broke in 3 pieces! Not one fresh vegetable or salad in cafeteria! Reception employees no customer service or common courtesy! Pool full of sand and rocks. Paid wifi rarely connected and shut down at night. Have to continually call cab to leave. Asked for refund and was denied. This is govt run hotel.Jorge the bellman was fabulous always smiling and helpful.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 meals daily plus snacks
- All drinks (domestic beer and cocktails 24 hours)
- Daily Activities
- Nightly entertainment
- Game Room
- Scheduled FREE bus tour to Havana 2 times daily (to Revolution Square & Old Havana)
- Scheduled FREE bus shuttle to Playa del Este Beaches (subject to availability)
- Welcome Cocktail
- Refreshing, cold-towel service upon arrival
- Express check-in
- Fully Stocked mini bar with the best Cuban brands
- Safety deposit box at the front desk
- 1 Gala dinner during the stay with lobster and wine (reservation required)
- 1 free massage
- Advance reservations at the a la carte restaurant
- 1 snorkeling per stay with maritime transfer included
- Nightly turn-down service
- Late check-out NOTE: Children sharing the room with adults purchasing the VIP BONUS will be able to accompany them for the included lobster dinner.
- 170 Rooms
- 1 Pool
- 2 Restaurants
- 3 Bars
- Business Center (fee)
- Meeting Rooms Available (fee)
- Internet Access (fee)
- Games Room
- Car Rental Desk (fee)
- Laundry service (fee)
- Tour Desk (fee)
- Currency Exchange (fee)
- Souvenir shop (fee)
- Free Havana Bus Tour: Over seven departures per day (every 40 minutes) to Revolution Square, Old Havana and the East Havana beaches.
- Beauty Salon (fee)
- Massage (fee)
- Water sports (fee)
- Arrangements for Scuba Diving (fee)
- 1 King or 2 Double Beds
- Mini Bar ($)
- Air Conditioned
- Hair Dryer
- Satellite TV
- Private Bathroom
- Maximum Occupancy 3
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
- Hotel Contacts
- Extra Info
Calle 248 y 5ta ave Marina Hemingway, Playa, Havana 10400 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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