- What's Included
- All Inclusive Features
Our OpinionCondo style resort with the convenience of kitchen facilities but it's far from the tourist areas. Please note that hotel standards in Cuba tend to be lower than in other Sun Destinations. Unless travelers are familiar with the resort or Cuban hotels, we typically recommend that travelers book a minimum 4 star resort when traveling to Cuba.
We really didn't expect much from this hotel. It was listed as a 4 star and we got a really good rate. The hotel was much more than I expected. This hotel sits on the ocean so you can get a ocean view room. My room was on the ocean but I didn't have a balcony just s small window. Some of my friends had a balcony. My particular room smelled of mold. The room was quite big and spacious. I thought it was due to the age of the hotel. The hotel needed a lot of minor renovations. The lobby area was beautiful and inviting. They had a couple of restaurants that served delicious food. The bar area had live entertainment every night that sounded wonderful! The pool area had 3 different pools and several beds you lie on. Very pretty pool area. Overall I enjoyed my stay and definitely would stay again.
There is no beach at this hotel. The pool area was not well maintained although the pool was clean and nice. The room was okay, but damp and could use some improvement, especially the bathroom. You only get 1 towel per person. The staff at the reception area were rude and not very helpful. The breakfast was good, and the other restaurant in the hotel had great pizza and pasta dishes for a reasonable price. Oh, and to use the safe you have to pay extra per day.If you are wanting to see the city centre cab fares are expensive - would recommend spending the extra $$ and staying in a closer hotel.
We liked the hotel, specially the swimming pool, it was super awsome!!! Staff where attentive and fast food was ok. Room where not that clean but worked just fine. Reception was a bit long process do :(
To say this this "hotel" is dismal would be an understatement! Nothing could prepare us for the service, quality of the hotel and lack of "care" by staff - even after months of backpacking and staying in some questionable establishments THIS IS BY FAR THE WORST PLACE I HAVE EVER STAYED!! All lifts were broken, the roof in our room was covered in BLACK MOLD, bed linen was an "old curtain" and our "sheet" also had mold spots on it! The roof leaked, the toilet overflowed, more mold in the bathroom in the sink and toilet and on the curtains ... when we did complaint/ask for another room we were abruptly told "to go and find somewhere else to stay if we had an issue or to sleep on the street ... this hotel is quite some time from Old Havana, I can’t express enough how terrible our experience was - do yourself a favor and stay in or near old Havana ... it is a health hazard staying at this hotel! STAY AWAY!
First thing I didn´t like ' the late check in (16:00 h), but this is normal for Cuba. The receptionists are not the nicests persons you will meet with the exception of 1-2. We stayed on the 4th floor of the main building ...for a night ...1 out of the 3 we were going to spend there. The room was not cleaned properly, especially the windows, the bathroom door wouldn´t close and there was not enough pressure for the showere to get running water! On the next morning while we were having breakfast a man approached us (I assume it was the manager) asking if we were happy with the room and offered to change it immediately as we were a family with young kids. They upgraded us into a much fancier and bigger bungalow. Nice gesture! Unfortunately - no hot water again! On the next day we moved to a third place and there everything was fine! Positive things about the hotel - the breakfast buffet - tatsy food, nice staff, clean, nice view. Nice swimming pools, a 24 hours snack bar. Negative - lack of hot water, mini bars and el. switches (we actaully charged our phones through the TV, old appliances)I would recommend this hotel if you get a good a price. Really hope they will work on the hot water problem, the hotel has a great potential.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Continental breakfast
- Scheduled free shuttle service to / from Historical Havana (upon availability)
- Non motorized water sports
- Introductory scuba lesson in pool
- Daily Activities
- Nightly Entertainment
- 96 rooms and 163 bungalows
- 2 a la carte & 1 Buffet restaurant
- Snack bar
- 2 bars
- Sauna (fee)
- Medical service (fee)
- Tour desk
- Internet facilities (fee)
- Non motorized watersports
- 2 twin beds
- Hair dryer
- Satellite TV
- Safety Deposit Box ($)
- Mini bar ($)
- Balcony or Terrace
- Max occ.2
- Separate living room
- Bathroom with Shower only
- Kitchenette with complete kitchen amenities
Resort Location Map
- Hotel Contacts
- Extra Info
3rd Avenue and 84th street Miramar District, Havana, Cuba, Havana 21016 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.