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Our OpinionCondo style resort with the convenience of kitchen facilities but it's far from the tourist areas. Please note that hotel standards in Cuba tend to be lower than in other Sun Destinations. Unless travelers are familiar with the resort or Cuban hotels, we typically recommend that travelers book a minimum 4 star resort when traveling to Cuba.
This is a nice, larger hotel situated on what one could describe as "hotel row" west of central Havana. It is about a 10-15 minute drive between Havana's historic district and the hotel via a pretty route that includes a 2 mile long sea wall and embassy row. The hotel is oceanfront, with a small artificial beach and a protected swimming area sectioned off from the ocean by a wide sea wall. There are a couple of restaurants independent of the hotel to eat at, but mostly the places to eat at are in the hotel or another hotel close by. The included breakfast buffet was ok, but the eggs seemed under cooked in the made to order omelette. As for our room, we booked a "bungalow", which is really part of a duplex or quadplex, for 3 people. When we checked in at 5:30 pm the room was still being cleaned and it was one of the few rooms that faced a busy street instead of the quaint Caribbean poolside decor. We returned to the front desk and they did us right: they immediately changed us to a HUGE condo-type accommodation with 3 bedrooms, 2 private balconies, and a kitchen. The curtains were bright and beautiful, but the rest of the room needed some updating, especially the bathroom, but this is CUBA. We had scalding hot water both days we were there and the room was very quiet. I could have lived there for a month. We ate at the poolside bar which was directly across from our room, very convenient. If we wanted to see a traditional Cuban show in Havana, a concierge was available to guide us through the process. Also, taxis were available out front, and a 24 hour currency exchange window was very convenient. For information, a cab ride is 25 CUP to the International airport, and 15 CUP into Havana proper.
The hotel, as such, is pretty much what you might expect as far as general appearance goes. Problems start as soon as you go beyond that. Water in your tap is something you expect in any hotel, much more so in 4 or 5 star ones. But don't get your hopes up too high, as any water is a luxury here and warm water is something I never saw in 5 days. Food is pretty good, all things considered, as is on site entertainment. If you expect a clean room, no chance. And for all that matters, don't look under the beds!There are safes in every room (not that they all work) but they require an extra payment of 2 euro per day! Be very careful if you choose not to use one. Things have a "magical" tendency to disappear.
If I could give this place a .5, I would. When I got to the hotel @1pm and I had to wait 3 hours before I was able to check in. There was only one rude lady checking in over 20 people. There was no organization to checkin process. People we just walking up the front desk and going through the mast list that one accessible to anyone to view. Unfortunately, there was one of the girls in our group that didn't have a roommate. The rude lady gave the girl a room on the second floor somewhere off the beat and path. * I noticed that she wrote next to girl's name "one person." We all went our room. When I woke up after a hour nap, I found out that the girl that was in the room by herself was confronted by two men posing as maintenance workers. One of the men entered the room and stood at the bathroom door and the other man stood at the door entrance. She stated they kept complimenting her tattoos and her looks. She said she was so uncomfortable that she grabbed her bag and left room and went to the front desk. She explained to the rude front desk that two men knocked on her door and stated they were maintenance men but they did it have any tools with them. The front desk lady stated that she was not aware of any maintenance work being directed to her room. Mind you the room had so many damages that it was almost believable that those two men were there to fix the broken room door and bathroom door but the front desk said they did not send maintenance workers to her room. So, a security guard went upstairs with her but when they got there the men were gone. They were going to give her another room but she did not feel save and we didn't feel comfortable with her being by herself. so, we just told the first rude front desk lady and another gentleman at the front desk that she would stay in my room with me and my roommate. However, after dinner we went back to the front desk and asked if they could give us a room with to beds. The rude lady stated there were no more rooms with two beds. So we asked if she could get a refund for the inconvenience and she just ignored us as if we weren't even standing in front of her. She went to the back and the gentleman that was with her earlier came out to speak to us. Luckily one of the girls in our group spoke Spanish and she understood what the rude lady was saying to the guy. She said, these Americans are making trouble and she can't deal with us. That was mind blowing that she had the nerve to say we were causing trouble and all we asked for was a room with two beds or some type of reimbursement for all the inconvenience we had experience. We asked the guy if he give us a room with two beds (my bed was a king bed) and I didn't think it would be comfortable or fair to us to have to squeeze on one bed. If he couldn't give us room with two bed then we wanted a refund for her or have her have her own too next to our room. We even asked for a roll in bed and they said they didn't have any. Once we started to ask for a manager, the guy surprisingly found a room (202) right across from our room (201). Oh and guess what it was a room with two beds. From that point on we were convinced that the rude lady had something to do with the situation that the girl had with those two guys. It was too ironic that she put her in the isolated wing with all those damages and was the only one that knew she was by herself. If it was not a inside job it could be that the intruders looked at the guess detailed guest list that is left on the front desk where anyone can view it. Mind you she wrote next to the girls name and room number that she was the only person in her room. Due to the lack of security and the situation we had I didn't feel safe. My disappointment did not end there, the hotel was poorly maintained, there was a lot of mildew and rust everywhere (bathroom, bedsheets, lamp cover), leaking ceiling and light fixtures in the lobby, the breakfast options are not good at all and there is no hot water in the bathroom. I have visited many hotels around the world and this place is in the top three worst hotels I've been to.
I recently spent 3 weeks at The Comodoro Hotel, staying in a bungalow. It was an excellent 3 weeks. The Comodoro under the watchful eye of Director Jose Louis is undergoing a considerable amount of work and upgrading. The hot water issues are resolved. Painting, air conditioning, landscaping work, road paving are some of the improvements. A large new canopy was installed over the outdoor entertainment area overlooking the water, and very good regular night time entertainment is now taking place. Everything in my bungalow was in good working order, kept clean, and new LED televisions are now in the rooms. The Comodoro is a large ocean front property in Miramar, a very nice district of Havana. The staff at this hotel are very friendly and helpful, from the front desk, to Kathy and Andres in the Cigar Lounge, and all the staff at the 24 hour Pool Bar are very good. The hotel is in the process of opening a large section of new bungalows, with an upscale new bar open, and a new swimming pool. I have dined in all the hotel's restaurants, and have enjoyed all of them. The breakfast buffet has a good selection of breads, fresh fruit, cold cuts and cheese, hot items, and an omelette station. Something for everyone. I look forward to returning to the Comodoro Hotel. Cheers; Mike from Canada
We spent 4 nights in early November here. In spite of warnings we ended up in rooms without hot water for the first night. Beware of rooms in the 700 block. We got moved as soon as we raised a concern and the rest was ok for the price. It is a long way from downtown though. The staff were all excellent, food was OK.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Continental breakfast
- Scheduled free shuttle service to / from Historical Havana (upon availability)
- Non motorized water sports
- Introductory scuba lesson in pool
- Daily Activities
- Nightly Entertainment
- 96 rooms and 163 bungalows
- 2 a la carte & 1 Buffet restaurant
- Snack bar
- 2 bars
- Sauna (fee)
- Medical service (fee)
- Tour desk
- Internet facilities (fee)
- Non motorized watersports
- 2 twin beds
- Hair dryer
- Satellite TV
- Safety Deposit Box ($)
- Mini bar ($)
- Balcony or Terrace
- Max occ.2
- Separate living room
- Bathroom with Shower only
- Kitchenette with complete kitchen amenities
Resort Location Map
- Hotel Contacts
- Extra Info
3rd Avenue and 84th street Miramar District, Havana, Cuba, Havana 21016 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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