- What's Included
- All Inclusive Features
Our OpinionCondo style resort with the convenience of kitchen facilities but it's far from the tourist areas. Please note that hotel standards in Cuba tend to be lower than in other Sun Destinations. Unless travelers are familiar with the resort or Cuban hotels, we typically recommend that travelers book a minimum 4 star resort when traveling to Cuba.
First thing I didn´t like ' the late check in (16:00 h), but this is normal for Cuba. The receptionists are not the nicests persons you will meet with the exception of 1-2. We stayed on the 4th floor of the main building ...for a night ...1 out of the 3 we were going to spend there. The room was not cleaned properly, especially the windows, the bathroom door wouldn´t close and there was not enough pressure for the showere to get running water! On the next morning while we were having breakfast a man approached us (I assume it was the manager) asking if we were happy with the room and offered to change it immediately as we were a family with young kids. They upgraded us into a much fancier and bigger bungalow. Nice gesture! Unfortunately - no hot water again! On the next day we moved to a third place and there everything was fine! Positive things about the hotel - the breakfast buffet - tatsy food, nice staff, clean, nice view. Nice swimming pools, a 24 hours snack bar. Negative - lack of hot water, mini bars and el. switches (we actaully charged our phones through the TV, old appliances)I would recommend this hotel if you get a good a price. Really hope they will work on the hot water problem, the hotel has a great potential.
Great rum, food, and location. It is not the Raddison and hardly expected it to be, you are in Habana. Nice to be away from the hustle and bustle. There are fancier places on the hotel row but it had hot water, clean bedding, and a huge delicious breakfast. Jury is out on the bartender, she was wonderful to us as we over indulged in some smooth Cuban rum after a long day of exploring, we weren't liking her as much in the morning as we ventured out to Old Habana. Off the lobby, in the cigar room, we watched as a gentleman roll up some Cubans. Easy to grab a cab, city bus, or tour bus from location. Right on the water, good view, not a sandy beach.
Me and my family have arrived at this ''4* Hotel'' at around 09PM to wait around an hour more for check in, as there was just one person at the reception trying to just distribute the keys to our bus group. We have booked two rooms and asked the reception if we could have them at least near each other. Our request was denied, luckily we have changed one of the rooms with a couple traveling with our group. Our luck lasted until around 4AM when an unwanted ''employee/local/tourist'' opened my mothers room, and using his mobile phone as a torch he started to have a walk around the room and slowly left only after my mother started shouting at him. In the morning we have reported this case to the reception, but nobody cared and just went away. From this point onwards we all slept in the same room (which was old, shady and smelly, with mattresses from the 50ies.The breakfast was horrible as well. Firstly, there was a 30m que, outside of the restaurant for around 30 min after the restaurants opening time and once we finally got in, the food (apart from the omelet and cereals) was inedible.All in all, spend your money and time elsewhere and avoid this hotel!
Overall experience: mixedLots of the promised services (e.g. Shuttle into the city centre, airport shuttle) do not exist (!!!), the receptionists are either helpful nor polite! The rooms (older bungalow area) are ok (very big, but old fashioned) and rather clean (room service is ok and friendly). The beds are very hard... so we did have some nights waking up from hurting backs...The food (breakfast) was good, the cocktails at the bars and in the lobby were very good.There are several small shows in the evening and you can book trips there.
This is a nice, larger hotel situated on what one could describe as "hotel row" west of central Havana. It is about a 10-15 minute drive between Havana's historic district and the hotel via a pretty route that includes a 2 mile long sea wall and embassy row. The hotel is oceanfront, with a small artificial beach and a protected swimming area sectioned off from the ocean by a wide sea wall. There are a couple of restaurants independent of the hotel to eat at, but mostly the places to eat at are in the hotel or another hotel close by. The included breakfast buffet was ok, but the eggs seemed under cooked in the made to order omelette. As for our room, we booked a "bungalow", which is really part of a duplex or quadplex, for 3 people. When we checked in at 5:30 pm the room was still being cleaned and it was one of the few rooms that faced a busy street instead of the quaint Caribbean poolside decor. We returned to the front desk and they did us right: they immediately changed us to a HUGE condo-type accommodation with 3 bedrooms, 2 private balconies, and a kitchen. The curtains were bright and beautiful, but the rest of the room needed some updating, especially the bathroom, but this is CUBA. We had scalding hot water both days we were there and the room was very quiet. I could have lived there for a month. We ate at the poolside bar which was directly across from our room, very convenient. If we wanted to see a traditional Cuban show in Havana, a concierge was available to guide us through the process. Also, taxis were available out front, and a 24 hour currency exchange window was very convenient. For information, a cab ride is 25 CUP to the International airport, and 15 CUP into Havana proper.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Continental breakfast
- Scheduled free shuttle service to / from Historical Havana (upon availability)
- Non motorized water sports
- Introductory scuba lesson in pool
- Daily Activities
- Nightly Entertainment
- 96 rooms and 163 bungalows
- 2 a la carte & 1 Buffet restaurant
- Snack bar
- 2 bars
- Sauna (fee)
- Medical service (fee)
- Tour desk
- Internet facilities (fee)
- Non motorized watersports
- 2 twin beds
- Hair dryer
- Satellite TV
- Safety Deposit Box ($)
- Mini bar ($)
- Balcony or Terrace
- Max occ.2
- Separate living room
- Bathroom with Shower only
- Kitchenette with complete kitchen amenities
Resort Location Map
- Hotel Contacts
- Extra Info
3rd Avenue and 84th street Miramar District, Havana, Cuba, Havana 21016 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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