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- All Inclusive Features
Our OpinionCondo style resort with the convenience of kitchen facilities but it's far from the tourist areas. Please note that hotel standards in Cuba tend to be lower than in other Sun Destinations. Unless travelers are familiar with the resort or Cuban hotels, we typically recommend that travelers book a minimum 4 star resort when traveling to Cuba.
We had no choice of hotel as it was part of a tour. I am not a negative person and ser the good in everything but this hotel is not goodWe had two stays as part of the toir and so had two different roomsThis is a massive hotel complex with a shopping mall attachedROOMSThe first night we were in the old part of the complex. The room was dated, but there was ample space as we had a sitting roomThe second stay we were there 3 nights. The mini apartment of bedroom/sitting room was modern but the water stopped working several times. The second day we had no water from 6pm, nobody had water. The receptionist said, at 11.45pm that it would be back in minutes. They lied. During the third day there was no water, even for flushing the toilet. No water bottles were offered Staff were rude. I understand that this happens frequently but they could handle it much better. DININGBreakfast was average, not great quality but a good choice. Hot food was lukewarm. The coffee machines broke down regularly and long queues formed. The Italian restaurant ran out of white wine and many things were off the menu. The cannelloni I had was just minced fatty meat in a tube with practically no tomato sauce and no flavour. LOCATIONFor the beach, fine. For the city centre, take the hop on hop off tour bus 10 CUC per person, or a taxi (15+ CUC each way. Restaurants around the hotel are tourist traps and has inflated tourist menus. Our tour group leader had lived in Cuba for 15 years, so knew it wellFACILITIES/OUTSIDE SPACEThe complex has many swimming pools, some with and some without water. The refurbished part also has outside bars and snack bars. The grounds have lush vegetation. The refurbished section is nearer the shops. The dated section is complicated to navigate and has more empty swimming pools which I found dangerous as I am partially sighted. There are narrow paths next to the poolsWIFILike a lot of places in Cuba, it was very poor and only available in the lobbyOVERALLCould be a nice place but let down by poor food, poor maintenance and poor customer service.
If I could give this place a -5, I would. When I got to the hotel @1pm, I had to wait over 3 hours before I was able to check in. By 4pm there were so many people waiting to get checked in, in my group alone there were over 20 of us. There was only one rude lady working at the check-in counter. Checking it was so dysfunctional and chaotic. The master check in list was on the counter and was accessible for just anyone to view it. There were times when the rude lady would walked away from the counter and people would pick up the list and look through the master list. I thought that was crazy and dangerous. I did not get checked in until close to 5pm. The hotel needs major renovations and better security. In the lobby area the ceiling was leaking. When I went up to my room, I was very disappointed. The room felt and looked very old and dingy. There was a lot of mildew and rust everywhere (bathroom, bedsheets, lamp cover). There was no hot water in the bathrooms. The breakfast options were very limited and did not taste good at all.Unfortunately, there was one girl in our group that didn't have a roommate. The rude lady gave the girl a room on the second floor somewhere off the beat and path. * I noticed that she wrote next to the girl's name "one person." After checking in we all went to our rooms. When I woke up after a little nap, I found out that the girl that was in the room by herself was confronted by two men posing as maintenance workers. One of the men entered the room and stood at the bathroom door and the other man stood at the entrance of the room. She stated they kept complimenting her tattoos and her looks. She said she was so uncomfortable that she grabbed her bag and left the room and went to the front desk. She went straight to the front desk to tell them what happened. She explained to the rude lady at the front desk that two men knocked on her door and stated they were maintenance men but they didn’t have any tools with them. The front desk lady stated that she was not aware of any maintenance orders for her room. Mind you the room had so many damages that it was almost believable that those two men were there to fix the broken room door and bathroom door but the front desk said they did not send maintenance workers to her room. So, a security guard went upstairs with her but when they got there the men were gone. I believe that those fake maintenance men were working with the first desk lady. They were going to give her another room but she did not feel safe. We informed the first rude front desk lady and another gentleman at the front desk that she would stay in my room with me and my roommate. After dinner we went back to the front desk and asked if they could give us a room with two beds, because my room only had a King size bed. The rude lady stated there were no more rooms with two beds. We even asked for a rolling bed and she said they didn’t have any. So we asked if she could get a refund for the inconvenience and she just ignored us as if we weren't even standing in front of her. She went to the back and the gentleman that was with her earlier came out to speak to us. Luckily one of the girls in our group spoke Spanish and she understood what the rude lady was saying to the guy. She said, these Americans are making trouble and she can't deal with us. We asked the guy if he give us a room with two beds. He stated that there were no more rooms with two beds. Then we requested a full refund for the girl for all of the inconvenience she had went through. He was like he can’t do that, so at this point we asked to speak to a manager. Surprisingly, moments later he said he found a room (202) right across from our room (201). Oh and guess what, room 202 had two beds. From that point on we were convinced that the rude lady had something to do with the situation that the girl had with those two guys. It was too ironic that she put her in the isolated wing with all those damages and she made note on the master list that the girl would be by herself. If it was not an inside job it could be that the intruders looked at the detailed guest list that was left out on the front desk where anyone could access it. Mind you she wrote next to the girl’s name and room number that she was the only person in her room. Due to the lack of security and the situation we had I didn't feel safe. I have visited many hotels around the world and this place is in the top three worst hotels I've been to. DO NOT stay here!!!!!
Not nice at all. This is definitely not a 4 star hotel. They charge you for everything.There was no hot water, nit remote control, only 2 channels on the tv, and you have to pay to use the pool and all the facilities!Keep in mind that you have to pay around 15 usd each time you want to go to the city center (15 + 15 for a round trip!).
We went as a HUGE group for the CONPEHT convention that took place in La Havana. When we get there it was a big line waiting for rooms. Some of us went to the tower and some went to the Bungalows, which I think is not fair since we all paid the same. Service at Front Desk was average, Food & Beverage was ok. Our room did not had hot or at least warm water for more than half stay. When I called, they didn't care, never apologize or compensate. Our housekeeper always did her best, and the people at breakfast was so kind. I know that Cuba is a brand-new market, so I wish you all the best, I will be back soon, maybe. I like the new trend of answer Trip Advisor, since I think it's a good strategy to keep your guests heart beat. Wish you all the best, from Puerto Rico!
We pre-booked and paid in advance for an overnight excursion from Royalton in Varadero to Havana through Sunwing. We paid $600 for the drive/tour guide(2 days) Tropicana Show, meals and THIS hotel.What a nightmare. When we arrived (in one of the bungalows) there was a terrible damp smell and little tiny bugs crawling out of the sink tap. The toilet never stopped running. Thank goodness no nasty bugs (roaches). There was great hot water, which is why I gave this 1 star. There was no blow dryer. I phoned front desk twice requesting one (we were going out to Tropicana show) but it never arrived. The beds were from the 1970s. Soft mattresses and a wicker bed frame that looked like something from the 'Love Boat'. Breakfast inedible. I had one piece of toast. Everything horrible, overcooked eggs. Even the fruit was tough.DO NOT STAY HERE and DO NOT PRE BOOK with Sunwing for an overnight excursion or they might put you up here. I currently have a complaint with them, but it takes 6-8 weeks for a response. If I do not receive some sort of compensation for this dump, I will never book with Sunwing again!!Sorry to the people who run this place, but I think it needs to be shut down and renovated.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Continental breakfast
- Scheduled free shuttle service to / from Historical Havana (upon availability)
- Non motorized water sports
- Introductory scuba lesson in pool
- Daily Activities
- Nightly Entertainment
- 96 rooms and 163 bungalows
- 2 a la carte & 1 Buffet restaurant
- Snack bar
- 2 bars
- Sauna (fee)
- Medical service (fee)
- Tour desk
- Internet facilities (fee)
- Non motorized watersports
- 2 twin beds
- Hair dryer
- Satellite TV
- Safety Deposit Box ($)
- Mini bar ($)
- Balcony or Terrace
- Max occ.2
- Separate living room
- Bathroom with Shower only
- Kitchenette with complete kitchen amenities
Resort Location Map
- Hotel Contacts
- Extra Info
3rd Avenue and 84th street Miramar District, Havana, Cuba, Havana 21016 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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