H10 Habana Panorama
- What's Included
We booked the hotel online and when we checked in they told us the room is for one person and they wanted $145 more per day to stay for an extra person.Didn't care what our paper work said. We paid for 1 night . Get to the room and couldn't get on wifi but we did kill several roaches. We left our luggage locked up. They did have free breakfast no free shuttle to old Havana. Staff wasn't as friendly and helpful as we have seen out and about.
The hotel is not maintained in good condition to be considered a 4 stars hotel. The room is clean but with many stuff broken. Curtain probably they don't clean since 10 years ago.The customer care at the reception is not the best, many receptionist bounce the responsibility to others.The maintenance work good, I asked about the sink doesn't working good and they fixed very fast. The location of the hotel is not convenient if you want visit Havana because it's too far from the old town.
Amiri Garcar the reception was patient kind and spoke excellent English. Elaine, also a receptionist met me early one morning and since then remembered that I speak English. They both displayed excellent customer service.Diana always kept my room clean.Jorge makes the best egg omelets in the world. (I miss those delicious omelets:) Adian is the worlds best waiter. He serves as if he is serving a King or Queen.All restaurants in this hotel is amazing delicious.the Piano Bar was also elegant and sexy.This hotel is clean classy and extremely comfortable.Cuba is rustically beautiful, you can never get enough. I was making plans to return within three months before boarding my plane. Best trip ever!!!
I made an online reservation for this hotel and got a confirmation for the booking. When I got to the hotel, 24 hrs later, I was told my reservation did not show on their system. So I was asked to sit down and wait till it appeared on the system. Being a Cuban from Miami and well aware of the horrible customer service throughout the island, I was determined not to waste my day waiting to check in. After an hour of sitting in the lobby, I approached them again, and was given the same response: to wait. It didnt matter that I showed them an email with my booking confirmation. I was supposed to wait. Did they have rooms available? Yes, I was told - but they couldnt check me in because my reservation did not show on their system. ???? Solution: I called an old Cuban friend who in a matter of 10 minutes found me accomodation at a private house. What is really sad is that Cuba is shooing tourists away with its horrible customer service.
The room had a musty smell to it. The surrounding area and beach is dirty. Let me also add that there is no sand beach it is all rock and coral which makes it difficult to enjoy.We dealt with two concierge individuals. The first day, the woman was of no help and could not answer any of our questions. The guy was a great help though and should be commended for his professionalism and courtesy.They charge for internet by the hour. There are a few restaurants in the hotel. One cafe only had HALF of the items on the menu which was very dissapointing.I found it off that I paid 2.50 pesos for a local beer on one floor but was charged 4.50 for the same exact beer at another place in the same hotel.When I arrived i noticed a water bottle and some debris under the bed. I never said anything and checked every day to see if it would be cleaned. It wad still there when we checked out.The lobby was sweltering hot as there were not even fans.You are basically ignored after you recieve your food anywhere and also when you go to the front desk to ask a question or purchase a one hour internet card.The food quality is average at best. Ive had better Cuban food in Miami and New York City.And lastly. There was an issue with the safe in our room. I called the desk to inform them that the safe wasnt working and they sent up somebody to fix it for us. The next day when we counted the money that was in the safe we noticed that 100 dollars (US) was missing. My girlfriend gave a statement and we were told they would investigate and get back to us. They never did until we inquired about it at checkout. They basically told us there was nothing we could do about it. Before thatbwe decided to spend our last night in the hotel room because did not trust our belongings to be left alone again. The next morning we took turns going up for breakfast. While I was eating and my girlfriend was in the room two girls came in to the room (plain clothes) and asked when we were checking out. I find that odd that they would just walk in to the room, no uniforms, and didnt identify themselves. They had the hotel room key though.Had thier been any available early flights home I would have left earlier.Stay here at your own risk.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 317 rooms
- 3 Restaurants
- 4 Bars
- 2 Pools (including children pool)
- Fitness facilities
- Shops (fee)
- Beauty salon (fee)
- Shuttle to Old Havana (fee)
- 2 Twin beds
- Satellite TV
- Safety deposit box
- Mini-bar (fee)
- Hair dryer
- Max occupancy 3 persons
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
H10 Habana PanoramaHavana,Cuba
- Hotel Contacts
- Extra Info
3rd Ave and 70th St, Havana Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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