H10 Habana Panorama
- What's Included
I was traveling as part of a couple for the first time to Cuba and based on pictures of this hotel, we decided to book due to the location. I always try to read other people's reviews with a grain of salt - understanding that people's experiences will vary. HOWEVER, my partner and I were hassled and treated so poorly the moment we went to hotel reception for checkin. The hotel management refused to acknowledge our online reservation for two people for two double beds and the manager actually retorted that it was "our problem, and that we should expect this when you travel internationally." Absolutely shamed us and embarrassed us in front of other people. We stayed one night, but even then, two men with walkie-talkies approached us and hassled us and asked for our names, room numbers, etc. whenever we re-entered the hotel - this is no way to treat vacationers. If you are so worried about outsiders entering your premises then figure out a better way than selectively pre-screening people to hassle.I work in customer service myself and there is no reason to treat people so badly - especially if you cater to an international crowd. We made the best of the situation and went to a casa particular, where we had the best time with an owner who was a warm gentlemen who was always eager to make our stay better. Ciao!
It took us an hour and a half to get access to our room - after checking in, we were allocated our room, and retired straight away. The door card didn't work. We returned to reception 3 times and we're sent away 3 times and told to retry. In the end WE refused and WE insisted on other assistance, or we would still be there now. In the end, the manager allocated us a different room. Great - this was the difference between a 'poor' and 'terrible' rating. The concierge staff wandering around couldn't speak English, German or French and kept telling us to check in - pretty useless for a hotel that markets itself as internationally focussed! We managed with our poor levels of Spanish - must try harder! The night was OK, quiet and comfortable enough. Breakfast was... well put it this way, dire is the only way I could describe it.
Booked this hotel for four days from 6/19 - 6/23 via Cancelon.com. Arrived to check into my room and the hotel wanted extra money because our reservation stated it was a double room for one person (does not make any sense). They basically wanted more money for two people to check into a room obviously booked for two people. They would not relent and if this happens to you, forget about it. They will send you to call the booking agency, but conveniently, 800 numbers do not work in Cuba. We stayed one night and the room was god awful. Roof and decor are falling apart in hallway. Leaky ceilings with several inches of water in the stairway. Thank god we left and booked a great casa particulare the next day. We have been trying to contact the booking agency to refund our reservation and they send us to the hotel for written confirmation. The hotel and H10 does not reply to phone calls. It is just a bad hotel/business all around. Do not stay in this hotel. Get a Casa Particular or stay at the Tropicoco.
The hotel is in Miramar close to the embassies and about 15 mins from Old Havana by taxi. Taxis are readily available 24/7 outside the hotel and cost around 15 CUC. The pool was lovely and very quiet with plenty of loungers. The hotel itself, although a little tired in places, provided everything we needed for a base. We took advantage of the onsite restaurants where service, although a little slow, was always with a smile. Although the hotel is situated on the seafront the beach is not somewhere you would want to be. The lobby area is comfortable and inviting and the room was spacious and clean. A special shout out to Elaine on reception who was very friendly and incredibly helpful. She took care of us on several occasions-always with a smile and ready to do whatever was needed to make us happy.
Firstly i do understand the situation in Cuba but some things are just not good enough. The rooms are very old and tired. Pics attached. They are in urgent need of repair. The room was very big but falling apart. Food was definitely the worst part. Just terrible. A huge range but nothing was good. Staff are terrible. Rude and not at all interested in helping you.So many things reminded me of North Korea from the room to the food. Which is not that surprising....This hotel is terrible value for money but i doubt that any hotel will be much better in Havana.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 317 rooms
- 3 Restaurants
- 4 Bars
- 2 Pools (including children pool)
- Fitness facilities
- Shops (fee)
- Beauty salon (fee)
- Shuttle to Old Havana (fee)
- 2 Twin beds
- Satellite TV
- Safety deposit box
- Mini-bar (fee)
- Hair dryer
- Max occupancy 3 persons
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
H10 Habana PanoramaHavana,Cuba
- Hotel Contacts
- Extra Info
3rd Ave and 70th St, Havana Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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