H10 Habana Panorama
- What's Included
This hotel is quite far from central Havana. It is a relatively anonymous, large hotel without charm.Several of our party saw cockroaches in their rooms. The staff were rude regularly (e.g. telling us off for not "sitting properly" on the sofas in the lobby, just because we were leaning against the arm of the chair).On the second day of my stay I found a note in my room saying in spanish that one of the pillows was missing. I ignored it. However, on checkout the staff accused me of having stolen one of the pillows. Clearly this was ridiculous: what use would I have for a pillow outside the room? Anyway, they wanted to take money from me. On doing some research I found this is a common scam. PLEASE BEWARE OF SCAMS STAYING IN THIS HOTEL. STAY ELSEWHERE IF POSSIBLE.
We booked the hotel online and when we checked in they told us the room is for one person and they wanted $145 more per day to stay for an extra person.Didn't care what our paper work said. We paid for 1 night . Get to the room and couldn't get on wifi but we did kill several roaches. We left our luggage locked up. They did have free breakfast no free shuttle to old Havana. Staff wasn't as friendly and helpful as we have seen out and about.
The hotel is not maintained in good condition to be considered a 4 stars hotel. The room is clean but with many stuff broken. Curtain probably they don't clean since 10 years ago.The customer care at the reception is not the best, many receptionist bounce the responsibility to others.The maintenance work good, I asked about the sink doesn't working good and they fixed very fast. The location of the hotel is not convenient if you want visit Havana because it's too far from the old town.
Amiri Garcar the reception was patient kind and spoke excellent English. Elaine, also a receptionist met me early one morning and since then remembered that I speak English. They both displayed excellent customer service.Diana always kept my room clean.Jorge makes the best egg omelets in the world. (I miss those delicious omelets:) Adian is the worlds best waiter. He serves as if he is serving a King or Queen.All restaurants in this hotel is amazing delicious.the Piano Bar was also elegant and sexy.This hotel is clean classy and extremely comfortable.Cuba is rustically beautiful, you can never get enough. I was making plans to return within three months before boarding my plane. Best trip ever!!!
I made an online reservation for this hotel and got a confirmation for the booking. When I got to the hotel, 24 hrs later, I was told my reservation did not show on their system. So I was asked to sit down and wait till it appeared on the system. Being a Cuban from Miami and well aware of the horrible customer service throughout the island, I was determined not to waste my day waiting to check in. After an hour of sitting in the lobby, I approached them again, and was given the same response: to wait. It didnt matter that I showed them an email with my booking confirmation. I was supposed to wait. Did they have rooms available? Yes, I was told - but they couldnt check me in because my reservation did not show on their system. ???? Solution: I called an old Cuban friend who in a matter of 10 minutes found me accomodation at a private house. What is really sad is that Cuba is shooing tourists away with its horrible customer service.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 317 rooms
- 3 Restaurants
- 4 Bars
- 2 Pools (including children pool)
- Fitness facilities
- Shops (fee)
- Beauty salon (fee)
- Shuttle to Old Havana (fee)
- 2 Twin beds
- Satellite TV
- Safety deposit box
- Mini-bar (fee)
- Hair dryer
- Max occupancy 3 persons
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
H10 Habana PanoramaHavana,Cuba
- Hotel Contacts
- Extra Info
3rd Ave and 70th St, Havana Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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