- What's Included
Our OpinionPlease note that hotel standards in Cuba tend to be lower than in other Sun Destinations. Unless travelers are familiar with the resort or Cuban hotels, we typically recommend that travelers book a minimum 4 star resort when traveling to Cuba.
OverviewDirectly on the Malecon; Approximately 15 km from the Havana airport and 135 km from the Varadero airport.
This area is not for the faint of heart. This is Cuba. Leave your 3* North American definitions at home. If you want a sanitized version of Havana then go stay in one of the fancier hotels in the Parc Central area. But if you want to see how the Cubans really live and experience the culture this is the place.We stayed for 5 nights. The hotel is nothing fancy but does the job. We were on the 8th floor with no balcony. The room is a good size and had 3 double beds. The beds were fairly comfortable, maybe just a little soft. The shower had fantastic water pressure and always had hot water. We normally got fresh towels but I doubt our floor was sweeped nor our sink cleaned the whole time we were there. Our cleaning lady Nadia, was lovely. I brought hair ties, kids shampoos, toothbrushes and dental floss and left her something different every day. She was very thankful and chatted us up whenever she saw us. Tip everyone here....these people have next to nothing. A little goes a long way. You have to rent the safety deposit box key for 2 cuc/day. Big key with the room number largely displayed so don't lose it. We hid it in our clothes somewher in the room.. You can't change money at the front desk and good luck getting a WiFi card. The government distributes the cards to the various hotels and once they are gone that is it. You can buy a WiFi card at various locations through out the city but you will be lining up to buy it. There are guys on the street who will offer them to you...along with cigars and pretty much anything else. Not sure if buying off the street would be such a great idea.The bank closes at 3pm so first priority is to get some cucs. There is a bank about 8 blocks up Italia street on the opposite side of the hotel. You have to go in and tell the person at the desk to your immediate right that you want to exchange money. They will give you a number and you sit and wait for your number to be called. Only 1 person is allowed to go up to the cash at a time. Next stop is the Mercado on the way back to the hotel (same side of street as the hotel) for bottled water.Breakfast was included with our Sunwing package. Nothing fantastic here but will meet your needs. Live music every morning which was a nice touch. We stuck to the omeĺettes and pastries. There is limited fruit available and it is not restocked so if you go later to breakfast it is slim pickings...papaya, pineapple and ocassionally grapefruit.there is a pool on the 6th floor. Again nothing fancy. We never went in but did have a drink around the pool almost every evening around 5pm. Pool area closes at 6pm. Guy was tapping his foot (so to speak) at 5:55 : )There is always people out in this area. We walked EVERYWHERE and always felt safe. It is only about a 5 min walk to Parc Central and 700 meters from Habana Vieja. The hotel is right across from the Melacon where all the locals hang out at night. Grab a beer and go sit amongst them! No one ever bothered us except for the constant request for taxis. We must have said Non Gracias 50 times a Day! This area can be sensory overload. It is noisy, busy, smelly....horns honking, people yelling, music playing. The Cuban people are passionate, resourceful and friendly. We were looking to experience the real Cuba (after several all inclusive trips) and this was it. Food tip: excellent restaurant only a few hundred meters from hotel on Italia called Castas Y Tal (C & T)
Perfect location for touring Havana on your own! Safe, clean, comfortable. Both elevators were working. Our trip included continental breakfast but we had full access to the breakfast buffet. The rooms were big but no hairdryer. We toured Havana everyday and went to the beach for a day by bus ($5 CUC return). Rooftop pool was awesome and the view was one of a kind!
This hotel is on the border of the touristy old Havana and where the locals live. Ask for the 14th floor which seems to be totally renovated and new. My view was incredible and the noise, less intrusive. I was lucky in that both elevators were always working during my week's stay. Exchanging currency at the desk can be great OR non-existent, depending on the day. Lobby bar was great for the WiFi connection. The breakfast filled me up for the whole day. Great restaurant just a few steps away towards the Hotel Nationale. Very inexpensive and great food and lovely views too.
We stayed here for 2 nights in August. We did not get currency at the airport as we were told the hotel would be easier however the hotel do not change GBP so we had to wait until the next morning as we got there late so could not buy a drink. The room itself was fine. We had a room on the 14th floor which seemed to be more updated than the others. The room is very basic but for the price we paid, was satisfactory. My main complaint is the location, we found it was quite far from Old Havana. However, for a budget hotel it did the job.
Would not recommend staying here. The lobby is a sweatbox with absolutely no air flow. The bar has mold growing on the ceiling above it. Bartenders are very nice though. The hotel did exchange American $ which was very nice and sold wifi cards. The wifi works best outside the hotel or across by the water. The front desk staff could not care less. They have 2 elevators, one is almost guaranteed not to work and the other gets filled up so quickly, it's more than likely you will climb the 13+ flights to your room more than once. Twice my key card did not work and I had to climb back down and up again. The rooms do not look like the ones they show you. Luckily my room did not have many issues; however you really do not want to touch again or avoid looking at the sheets as you may see a stain. Many other rooms had roach problems. The bathroom does not drain well and you will likely flood your shower a bit. There are holes in the wall, the windows do not seal. The balconies are nice; however, there are always men singing until 5am outside on the water. The breakfast is inedible as there are flies everywhere, if you can even figure out what you are eating. If you are lucky enough to get an omelette, go for it. Staff is very nice though.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- 144 rooms
- Gift shop
- Internet (fee)
- Massages (fee)
- Medical service (fee)
- 1 double bed or 2 single beds
- Bathroom with shower
- In-room safe (fee)
- Occupancy up to 3 persons (max. adults: 3 / max. children: 2)
Resort Location Map
- Hotel Contacts
- Extra Info
Galiano 1, Havana 10400 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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