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Our OpinionPlease note that hotel standards in Cuba tend to be lower than in other Sun Destinations. Unless travelers are familiar with the resort or Cuban hotels, we typically recommend that travelers book a minimum 4 star resort when traveling to Cuba.
OverviewDirectly on the Malecon; Approximately 15 km from the Havana airport and 135 km from the Varadero airport.
We booked a room for 5 days at this hotel last September.. After a long flight from London to Havana via Madrid, we arrived to the hotel. We were waiting for our check in, being totally ignored by the 2 receptionist who were talking about their lives to each other. After 10 minutes waiting, one of them told us that unfortunately the hotel was in a 'dangerous and unstable' situation and we had to move to another hotel in Vedado! It was a lie as you could see people coming up and down and people on the balconies. It was a clear case of overbooking. We had to take a taxi (they did not even pay for it) and moved to a different area far from Old Havana.If you do not want to spend much money in accommodation while visiting Havana, get a room in a 'casa particular' instead or another hotel. There is no point in wasting your time and effort with this awful hotel.
The hotel couldn't have been in a better location for us to explore the city. Right on the Malecon, and quick walks/taxi rides to other main attractions. Keep in mind this great location is popular with locals and tourists, so it gets noisy.Considering the conditions in Havana, we were happy with the rooms. They were small, but clean, and offered a great view of the city if up high enough.The rooftop pool was a plus, also offering great views and relief from the notorious heat.The front desk staff was hit and miss in terms of helpfulness.
Very bad value for money, terrible customer service, room was in a shocking condition, beds, walls, floors ...all worn and filthy, aside from location and access to internet this place has no positives for it. Would not recommend at all.
I'll start with the good bits: Location, right on the malecon, walkable distance to Vedado, Historic Centre and Old Havana. Breakfast was good as long as you stay away from veggies/salads (some of them were definitely past their prime). The pool was alright and drinks were cheap. We got a perfectly functional triple room with three separate beds, functioning AC and a flat screen TV, bathroom was big and clean. Nabia, our housekeeper was great and very helpful. Cons: Unpleasant front desk staff, I get it, they are overworked and likely underpaid, but tourism workers are Cuban elite, they could try a little harder. Like most other buildings in Cuba this hotel shows its age. If you are not prepared to face broken elevators and iffy wifi, stay somewhere else.
The hotel is well located in the Malecón. The hotel is old and badly kept. Rooms are ugly, old and not clean. Beds are really uncomfortable. Bad air conditioning. Very bad service at the front desk. A lot of old guys with young locals. A bit depressing everything. The city is great and there are a lot of other decent hotels. Avoid this one!.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 144 rooms
- Gift shop
- Internet (fee)
- Massages (fee)
- Medical service (fee)
- 1 double bed or 2 single beds
- Bathroom with shower
- In-room safe (fee)
- Occupancy up to 3 persons (max. adults: 3 / max. children: 2)
Resort Location Map
- Hotel Contacts
- Extra Info
Galiano 1, Havana 10400 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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