- What's Included
Our OpinionPlease note that hotel standards in Cuba tend to be lower than in other Sun Destinations. Unless travelers are familiar with the resort or Cuban hotels, we typically recommend that travelers book a minimum 4 star resort when traveling to Cuba.
OverviewDirectly on the Malecon; Approximately 15 km from the Havana airport and 135 km from the Varadero airport.
We stayed here for 2 nights in August. We did not get currency at the airport as we were told the hotel would be easier however the hotel do not change GBP so we had to wait until the next morning as we got there late so could not buy a drink. The room itself was fine. We had a room on the 14th floor which seemed to be more updated than the others. The room is very basic but for the price we paid, was satisfactory. My main complaint is the location, we found it was quite far from Old Havana. However, for a budget hotel it did the job.
Would not recommend staying here. The lobby is a sweatbox with absolutely no air flow. The bar has mold growing on the ceiling above it. Bartenders are very nice though. The hotel did exchange American $ which was very nice and sold wifi cards. The wifi works best outside the hotel or across by the water. The front desk staff could not care less. They have 2 elevators, one is almost guaranteed not to work and the other gets filled up so quickly, it's more than likely you will climb the 13+ flights to your room more than once. Twice my key card did not work and I had to climb back down and up again. The rooms do not look like the ones they show you. Luckily my room did not have many issues; however you really do not want to touch again or avoid looking at the sheets as you may see a stain. Many other rooms had roach problems. The bathroom does not drain well and you will likely flood your shower a bit. There are holes in the wall, the windows do not seal. The balconies are nice; however, there are always men singing until 5am outside on the water. The breakfast is inedible as there are flies everywhere, if you can even figure out what you are eating. If you are lucky enough to get an omelette, go for it. Staff is very nice though.
We stayed at air b&b near by but came here for wifi, wifi cards sold at reception price 2cuc . Initially fast internet connection when loads of people on it much slower but move to end of the bar it's faster here . Be careful public toilets filthy. Great desk for arranging activities while in Havana .
I did not stayed at this hotel. I stayed at an apartment 1 block away. The hotel offers breakfast buffet for $5CUP per person including children. The worst place to eat, flies everywhere couldn't even get at least a piece of bread because on top where literally 10 flies. I wanted to barf just ended leaving. One night when we were tired of so much walking around we went to the apartment in the afternoon to take a shower and nap. We woke up a bit hungry and my husband and tried to look for a place to eat dinner but unfortunately everything nearby the hotel closes at 6pm and my husband tried to give them another chance so we went in again. Worst decision ever. We are not picky on our food but this place was just disgusting. Again flies that just don't go away, can't understand why there were flies inside a hotel restaurant?!? I orden a chicken soup for my 4 yrs old and it came with a bonus ( a fly) ugghh. I told the waitress and she came back 15 seconds after with the same plate without the fly. Of course I didn't let my daughter drink that. I order fish and asked what fish is it they just told me the only local fish, still I though fish is fish. Oh my goodness , all te time I was thinking why did we bother coming back. My 12 yrs old son order grilled chicken with rice. The amount given was like 3 teaspoon of rice and a tiny drumstick. We left the place paying $40CUP for something we couldn't even enjoy. The next day we were told by a local that the hotel restaurant is own by the government and they just don't care if you are a tourist or not which is horrible because is a hotel right in front of the malecon. Anything own by govt is just bad, we were told you want good service, amazing food you have to go to a Paladar which is the same amount of money but better quality of food. Not sure how the rooms are on this hotel just tried the restaurant but just do yourself a favor Stay Away! If you are staying in this hotel or nearby half a block always there is a small, very clean restaurant (Paladar) name Castas y tal- it's amazing their food and service. Next stop leaving a great review for that restaurant.
Coming in, I had expected the usual subpar hotel that you always hear about in Havana, but that wasn't the case here. Of course the hotel needs renovations badly, but as for the room, it was great. The air conditioning worked great, the room was clean, and we always had hot water. There were tv channels in different languages also. The staff was usually friendly and helpful with a couple of exceptions. But the part I loved most was that there is a souvenir shop to the left of the hotel doors across the street just after a restaurant on the corner. The woman that owns the place is amazing! She is very nice and has great prices on her gifts as well as a great selection! That along with the the hotel experience were what made it unexpected for me.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 144 rooms
- Gift shop
- Internet (fee)
- Massages (fee)
- Medical service (fee)
- 1 double bed or 2 single beds
- Bathroom with shower
- In-room safe (fee)
- Occupancy up to 3 persons (max. adults: 3 / max. children: 2)
Resort Location Map
- Hotel Contacts
- Extra Info
Galiano 1, Havana 10400 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.