- What's Included
Our OpinionPlease note that hotel standards in Cuba tend to be lower than in other Sun Destinations. Unless travelers are familiar with the resort or Cuban hotels, we typically recommend that travelers book a minimum 4 star resort when traveling to Cuba.
OverviewDirectly on the Malecon; Approximately 15 km from the Havana airport and 135 km from the Varadero airport.
I would never stay at this hotel. It's a dump, even by Cuba standards. I stay in much nicer Casas. But I often go here for their buffet breakfast. It's 5CUC per person for all you can eat. Good selection of eggs cooked to order, fruits and coffee. Great place to begin your day in Havana!
Worst overpriced hotel room ever. I phoned three times during the day for a late arrival; they never answered the phone. Forty-five minute check-in waiting time at 1:30 in the morning (only one party ahead of us). View of a blank wall from the window. No balconies in our wing (despite many shown in hotel photo). Filthy bathroom vent window on broken hinges. Sand and grit on the floors blackens the bottom of feet. Cigarette burns in bedspread. Knobs missing from cabinets. Broken/loose bathroom fixtures. Sticky tabletops. Lobby Wifi worked one day out of four. Only one of two elevators worked (trapped in it once). Restaurant, lounge and lobby workers indifferent; slowly do other chores while ignoring customers.
#1 We got there at 1:30 and were told we would have to wait till 4 to check in. It was 5:15 before anyone was given a room. We made our reservation in Oct. We were given a room at 5:45. The elevators were not working and there was no water when we got there.The bath room smelled some. The A/C worked but with a little noise. We asked to use the phone to call the airline. They said that would cost them money so we could not. One woman from Germany who had a room on the 12 floor (18 plus steps per floor) was booked for two more nights and wanted a refund so she could go somewhere else. She was told that was no possible. The paint and plaster was falling off of the ceiling in the lobby. Lots of the ceilings had water stains and looked awful. One the second night we were there I asked for a roll of toilet paper at 7PM. I was told just to go back to the room and it would be sent up. I got one from a maid at 2pm the next day. I told the front desk that there was no hot waster at the sink because of a old leaky valve. They made a note and said they would have it fixed. I laughed and said that it was obvious that it had been that way for many years and I really doubted that it would be fixed.We found out later that all hotels are government owned and the help are paid very little and don't really care much. The price for this crap hotel was $112 per night.
Our hotel did not have our booking so we had to take anything we could find - rooms were old furniture broken toilet leaking no working power points and the lift would not stop at the 7th floor . This place is a disgrace .
Oh dear what a disastrous end to a holiday. Food ghastly, room filthy, Broken locks on doors, dangerous bare wiring in and outside of lift. Staff not the most helpful people I / we have encountered, would never stay here again.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 144 rooms
- Gift shop
- Internet (fee)
- Massages (fee)
- Medical service (fee)
- 1 double bed or 2 single beds
- Bathroom with shower
- In-room safe (fee)
- Occupancy up to 3 persons (max. adults: 3 / max. children: 2)
Resort Location Map
- Hotel Contacts
- Extra Info
Galiano 1, Havana 10400 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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