- What's Included
Our OpinionPlease note that hotel standards in Cuba tend to be lower than in other Sun Destinations. Unless travelers are familiar with the resort or Cuban hotels, we typically recommend that travelers book a minimum 4 star resort when traveling to Cuba.
OverviewDirectly on the Malecon; Approximately 15 km from the Havana airport and 135 km from the Varadero airport.
I gotta be frank, yes you are on the Malicon, but $160 per night is high for this property. to visit a place like Cuba, you are far better off staying in a bed and breakfast for 1/5 the cost......stay in something more intimate
OK, this place had amazing look on ocean but that probably it. Check in time says 4pm but I did take like an hour to get in to my room. Hotel look like from second world war, other good part is the pool on roof. Havana it self super expansive without proper service, you only wondering what am i paying for.
I booked this hotel through a travel agency in Miami. It was about $80 per night, breakfast included. When we checked in we were told we got the last room available, lucky us! The room was very stinky, smelled of wet mold, and there was visible black mold inside the picture frames and on the bathroom ceiling and walls. since it was the only room available, we stayed and slept with the windows open...(opted for a chance of getting zika instead of mold lungs)There was a dying cockroach right outside our door, and it remained there for the duration of our stay. It was friendlier than the receptionist girls. We were on the 4th floor, and the elevator was slow and at times not functional, so we had to take the stairs every time. The shower was just a handheld wand, seems it had long broke off the wall, ok, it's cuba, they probably don't have hardware to put it back, so my husband zip tied the shower-head to the curtain pole(picture). That made it for some water to splash on the floor. The floor was already very dirty, and from walking around the room with our flip flops we created a swampy mess. They did mop the bathroom floor, but not the room floor. The towels were not replaced and they looked a bit stained from day one. The pillows were very thin, and the fitted sheets did not cover the entire mattress. The lobby and stairs had a serious leak problem, they were constantly dripping with water. The pool was very very cold. Exchanging dollars at the reception was a problem, we went to hotel nacional to exchange money. What was good about the hotel? Well, the mojitos were very delicious! The breakfast was good and plenty, they had a variety of fruits and juices, omelette station, homemade cookies, cold cuts... The hotel's location was really the reason we stayed there, it was very easy to walk around town from there. It felt kinda like camping accommodations.
There were many issues with this hotel which is run down and staffed by apathetic personnel who have no sense of customer service. While I accept standards in Cuba are lower than elsewhere, £80 per night is not cheap and I do expect to have hot water to shower in.Lack of hot waterThere was no hot water in the shower at all throughout my stay. There was intermittent hot water in the washbasin and by day 4 I resigned myself to having a flannel wash using the sink however I was unable to wash my hair throughout my stay.I complained on the first morning. the woman on reception said she did not know why there was no hot water and would ask but never got back to me and it became clear there is no hot water in the shower.On the wall by the sink there is a sign saying 50 degrees water but not by the shower. This symbol is common in Cuba indicating hot water.The bathroom door also had a huge chunk missing out of it - see photo.NoiseThere is a club in the basement so the hotel was noisy from this, the clientele outside in the early hours singing and making lots of noise. I asked to move rooms on my first day but was only shown one room one floor higher. I was told it was an internal room with no windows but it wasnt, it still had windows so was pointless moving there.I only slept well one of my four nights in the hotel.Cleaning of room and beddingThe room was not clean. there was a layer of dust on the tv cabinet which I cleaned using cleaning wipes I had brought with me.On day 3 my bathroom floor was dirty from splashed water and the dirt from the bottom of my shoes. When I came back in the evening although my bed had been made up the floor was dirty and there had been no attempt to clean it.The pillows were not proper pillows but rolled up stuffing - see photo. All stained with mattress and pillows having no protectors.Both chairs had marks all over the seats.The rooms are smoking and so they smell and have yellow paintwork and walls.BreakfastThe dining room size is incompatible with the size of the hotel. You have to queue - my first morning for 20 minutes and then to eat the worst omelette I have ever had. Both other days I ate breakfast, the waiter made no attempt to clean the table cloth and merely re-set a place. Appalling sense of hygiene and service but there is live music with a duo playing live music at breakfast. This sums up Havana and the country in a way - educated and cultured, but lacking in how to provide customer service.LobbyThe lobby had water pouring from the ceiling every day, worst on my last day when it was raining. See photos. The plaster was peeling from the ceiling as well as the ledge at the side of the room. Flaking plaster and water was falling onto the sofas and seats as once again apathy from those working in the hotel meant they made no effort to keep seating dry.The lobby bar area is smoky with smoking permissable and so the place is stale and for non smokers, unpleasant.LiftsBoth lifts continually broke down- the one on the left is new but even that repeatedly broke down. On floor 10 it was quite an effort to walk up several times. On my last day I had to phone reception several times to get staff to come to the 10th floor to carry my case.I would sum the hotel up as the worst I have stayed in. I speak fluent Spanish so was able to challenge staff but given the apathetic response it was pointless. While classed a 3 star, £80 a night is not appropriate for lack of hot water, having to climb stairs to your room, and with such awful conditions. Havana is decaying but the hotel was full so it is pulling in a lot of money and one has to wonder where the money is going as it is not being re- invested in the hotel.AVOID THIS HOTEL
The location is excellent, on the Malecon (waterfront) and a twelve minute walk from the city centre. Even if the area appears run down, it seems safe. People are generally friendly and helpful. Dilapidated facades often conceal much better interiors. The hotel is reasonably well managed, the staff is friendly. Rooms are clean. The breakfast room is very good. The problem, as with many things in Cuba, is maintenance. The US blockade still means that spare parts are rare. The hotel has two elevators up to the 14th floor, but one was out of order. The rooftop pool is good. We left with a better impression than when we arrived.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 144 rooms
- Gift shop
- Internet (fee)
- Massages (fee)
- Medical service (fee)
- 1 double bed or 2 single beds
- Bathroom with shower
- In-room safe (fee)
- Occupancy up to 3 persons (max. adults: 3 / max. children: 2)
Resort Location Map
- Hotel Contacts
- Extra Info
Galiano 1, Havana 10400 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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