Hotel Habana Paseo
- What's Included
Our OpinionPlease note that hotel standards in Cuba tend to be lower than in other Sun Destinations. Unless travelers are familiar with the resort or Cuban hotels, we typically recommend that travelers book a minimum 4 star resort when traveling to Cuba.
OverviewDowntown Vedado, approx. 30 min from airport.
I would have given this hotel 0 stars if possible!!We stayed at this hotel between 22/11/17 - 26/11/17 and from the very unfriendly receptionist that dealt with us upon arrival (late at night without any Cuban currency needing to change some money to pay the taxi driver - UK pounds were not acceptable to her, although were acceptable to the receptionist the following morning) through to the faulty air conditioning (which was fixed quickly however) and the complete lack of hot water during our whole stay; Added to this the inconsistent supply of water during the 4 days and the very poor service at breakfast made our stay at this hotel probably the worst of any hotel we have ever stayed in.
I am a travel agent from the US. In April 2017 I booked 11 double rooms and 3 single rooms for 3 nights in November 2017 - 8 months prior to our arrival. A few weeks prior to our arrival they informed us that they were only saving rooms for 2 nights. We had to scramble to find another hotel and ended up paying more than we had budgeted for with another hotel in the city. Then when we got settled in, many of the rooms had no water all all, or only a trickle, NONE of the rooms that did have water had hot water for our entire stay. They told us we wouldn't have hot water at night, but we didn't have hot water all day long. There were numerous other problems that were reported constantly such as as toilets didn't flush and drains flooded. They offered us no compensation for all of our trouble, so I'm taking my time to communicate the conditions to those that may consider staying here to save them from the grief we experienced.
My first stay here was quite ok, except for 2 roosters outside my window who began to crow around 04:30 am and kept going for hours, so very little sleep. I arrived in the middle of the night (03:30) but was still greeted with a smile. Breakfast was ok, and ate at their restaurant twice, and food was ok. Went 2 days to Trinidad. Coming back I got a different room - still with the roosters outside, but this looked a bit less inviting. There was only one bed, which was ok, but seemed to be in clear need of some maintenance. Had to move the bed to be able to plug in the night stand lamp. In the bathroom only one of the lamps were functioning. Saw something I thought was dust on the floor, but assumed it was something from the outside, as there was some space (5-6 mm) between the terrace-doors and the floor. Woke up early next morning due to the roosters, and went to the bathroom. To my horror, what I thought was dust, were live maggots – clearly visible, as they had now occupied the white towels. In lack of insect repellent, I tried to kill them with hairspray before I shook the towel in the shower and made sure I flushed them all down the shower. I went down to reception and reported it, and immediately got another room, this one without the roosters, but must admit I had a hard time sleeping at all the rest of my stay. Also find it strange they hadn’t noticed before.I still have nightmares from the maggots. Most of the staff was very helpful and smiling. Especially … and a man I cannot remember the name of, in the reception, and Datuara in the restaurant. They all brightened up my days.The hotel is also not very central. It's next door to a hospital, so expected good public transport, but not so. Approx 1 bus/hr. Taxi is approx 5-6 CUC, but they normally would try to charge you 10 CUC.
Hotel staff did not know anything about hotel management although some of them was kind. When we came to the hotel, we had to say them to give water to the rooms as there were no water in the bathroom. And when they gave, the water was not enough, we had to bathe under the icy slimy water. They let us in while they did not clean the sheets and clean out the garbage. After a while they cleaned the room but still there was a panty hanging on the french window! Minibars were empty. The bar was closed most of the time. In the restaurant it was impossible to find a cold drink, the refrigerators were not working. The most important is there is no water to drink!! The only good thing is that they provide internet cards and wifi hotspot but it's not worth to spend one minute in there.
We only came to this hotel as a last resort as we had nowhere else to stay. Some staff friendly, others not at all. They turn off the water to conserve so you can't even have a shower when you want. The "breakfast included" never had most of the food listed or even water. The door on the stairwell was locked for two days and we asked repeatedly (and nicely) for this to be open as it was a fire hazard and they never did. While we were there the electricity went (not the hotel's fault) but were trapped in the lift and had to pry the doors open. Major safety issues and not worth the money being charged.We only landed here out of desperation - you will find somewhere far better just do your research in advance. We asked for things like an iron and were told "one moment" and just didn't get it. The bed sheets were not changed for the whole week were were there, One saving grace is that the air con worked most of the time. That is the only positive.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- 30 Standard rooms including 4 rooms for people with disability
- Tour desk
- Medical services
- Air Conditioned
- Double beds
- Satellite TV
- Safety deposit box
Resort Location Map
Hotel Habana PaseoHavana,Cuba
- Hotel Contacts
- Extra Info
Calle 17 esq. a A, Vedado Plaza de la Revolución, Havana Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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