- What's Included
Our OpinionPlease note that hotel standards in Cuba tend to be lower than in other Sun Destinations. Unless travelers are familiar with the resort or Cuban hotels, we typically recommend that travelers book a minimum 4 star resort when traveling to Cuba.
OverviewIn the centre of Old Havana facing Parque Central. Approximately 25 km from the Havana airport and 130 km from the Varadero airport.
The place is old, tired and needs a good clean. But the service was great and the cocktails were good value considering how totally alcoholic they were! It was an experience, to say the least. Wouldn't see the need to go again.
First the good news..This is a classic hotel in a great location, probably the best location in the city, right on Central Park and next to the Grand Theater and the Capitol and Floridita bar.The morning breakfast was very good and the rooftop bar had a great view.The rooms are average. Mine was quite small, but certainly OK. There was, however, a bit of a sewer smell in the bathroom from time to time. Bed was OK, air conditioning worked very well.The bad...The service was terrible and the front desk were rude and mean. Everything got answered with a "NO." Can I change money?...No. Can I have a remote control for the TV?....No. Can I buy an internet card?....No.No explanations, just No. They also charged me more for the mini-bar fee at checkout. The numbers they showed me looked like they just made them up. It was easier to just pay it than to try to argue with them. They just don't care. I did get my TV remote after several days of asking.
We stopped off here for a final drink in Havana before we headed off for the coast. The drinks menu looked promising but we found the first two or three things we wanted to order were not available.We ended up ordering a couple of Mojitos, phew thankfully they did have mint and Rum! They had a reasonably priced menu but not sure that they would have had everything they were promising. Great bar area out the front to people watch the going on in the central park.
My teen aged daughter and I stayed here 2 weeks ago. Having read the reviews, I was careful to request a quiet room, with a window at the back of the hotel. I got room 129 (or was it 229). it was spacious, with great tiles, good bathroom and VERY QUIET. Perfect for our needs, as we were exhausted and needed sleep. The room was clean and had a quiet, well functioning air conditioner, and waws on a seldom traveled hallway. Amenities were a nice surprise--tons of bathroom things and a bottle of Havana Club! (I called to make sure it was free, even though a handwritten sign declared it so!). We had a glitch when checking in (I had booked online and listed my teen as a child, which apparently was wrong according to the small print), It took a good hour or so to straighten out the glitch at the front desk when checking in. The staff was nice, but they needed higher level approval to let us in the room (Understandable), so we waited patiently and eventually all got straightened out. The roof top restaurant remains one of my favorite places to chill in Havana. Go up around 7PM, before the sun sets and before it gets too noisy with the band (which staerts later), and watch the colors of the skyline change. My only complaint is that the price of the hotel seemed high. But I think all hotels in Havana have gone up in price a great deal in recent years...
We stayed 8 nights at his hotel at were a bit disappointed.The room was the cheapest one at approx 130 $ a night, it had no windows or natural light which was depressing.It did have a safe, minibar and a iron and board.Bed was ok, bathroom very old and not so nice.The cafe in front of the hotel is quite nice, good for people-watching and having a drink or coffee at. But the local Salsa bands which are playing non-stop throughout the day can be very annoying with their tips collection. They get real annoyed if you don't tip. There is a rooftop bar wit more salsa bands in the evenings.The staff at the hotel are quite unfriendly and not very interested in helping you out or providing speedy and efficient service, with the exception of our cleaner who was very good.The breakfast is not very good, flies all over the fruits, I had scrambled eggs on toast 8 mornings in a row. The coffee is absolutely sh**, taste like muddy water.They have a pianist with a tips bucket as well.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 83 rooms
- Business centre
- Internet (fee)
- Medical services
- 1 king-size or 2 or 3 twin beds
- Full bathroom
- In-room safe
- Occupancy up to 3 persons (max. adults: 3 / max. children: 1)
Resort Location Map
- Hotel Contacts
- Extra Info
Paseo del Prado No 416 San Rafael y San Miguel, Havana 10200 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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