- What's Included
Our OpinionPlease note that hotel standards in Cuba tend to be lower than in other Sun Destinations. Unless travelers are familiar with the resort or Cuban hotels, we typically recommend that travelers book a minimum 4 star resort when traveling to Cuba.
OverviewIn the centre of Old Havana facing Parque Central. Approximately 25 km from the Havana airport and 130 km from the Varadero airport.
This hotel is centrally situated in the city. We found most of the staff good at their jobs, the reception in under staffed so expect a long wait for anything, but you will get excellent service. Don't bother with breakfast,it is chaotic, the staff are very slow to do anything. I asked for a cereal bowl and was told they were in the kitchen because they had all been used? Had to make do with a serving bowl. Ask for cutlery and the staff will walk off and not bother to come back. Don't accept a room on the second floor, this is the noisiest. The staff entrance, staff room and human resources are on this floor. On our first morning we were woken by a door constantly slamming from 6am, We found the emergency exit 3 doors up, with the staff smoking area half a landing down some stairs and kitchen noises coming up from lower down. We complained and were told it was the wind that kept making the door slam so I pointed out the noise stopped at 11pm only to start up again at 6am. The door was fitted with a soft closer within hours which solved that problem. I can't comment on other rooms, ours looked out onto a flat roof at the rear of the building onto which someone kept throwing food for the cats that lived there, The beds are comfortable,with plenty of hot water in a very modern bathroom. Would I stay here again No. The reception are is open to the public who come in for the wifi, To the person who lifted my partners video camera from this area I have the spare battery and charger..... The hotel security and management were very quick to respond when we told them of the incident, unfortunatelly the cctv does not see this area.
After 4 hours walking around Havana in the heat i decided to go into this hotel and see if they did afternoon drinks and snacks, which they did so i ordered a club sandwich and a cold beer.It was busy and took far too long to arrive it was tasty ehen it finally arrived 30 mins later and why did i have to wait to get my cold drink when the food was ready ?The short waitress was rushed off her feet she did as best a job as she could, the other male waiters should do more'''It was a nice place to relax for an hour chatting to a German couple a few history tours come in off the street to look at the decor so it was packed at times.I also changed some currency at the reception which was a bonus.They do car hire here too.
Our stay at the Ingleterra was a deseastre. The employees of the reception are very rude and contemptuous. The room was small and antiquated with a terrible smell of sewage. The bathroom was dirty with no aeration (see photo). The breakfast was not at all what we can expect in a 4 stars hotel (no fresh juice, only 2 different types of fruits) and at the end the Inglaterra is not at all what we can expect of a 4 stars hotel with high range of price ($360/night). We finally cancel the end of our trip for an other hotel.
We used both the al fresco restaurant at the entrance as well as the roof top terrace to enjoy a few drikns. While the street life is enjoyable, nothing beats the beautiful terrace for a drink at sunset. Service was batter (more prompt) on the roof top too. Drinks were well-prpared at both places.
Located on the central spine road this hotel has seen better days - we stayed at 3 hotels due to a mix up with the booking and this was the most expensive and best of a bad lot . The building suffers from little maintenance and the service is poor . Some nice touches with the music at breakfast
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 83 rooms
- Business centre
- Internet (fee)
- Medical services
- 1 king-size or 2 or 3 twin beds
- Full bathroom
- In-room safe
- Occupancy up to 3 persons (max. adults: 3 / max. children: 1)
Resort Location Map
- Hotel Contacts
- Extra Info
Paseo del Prado No 416 San Rafael y San Miguel, Havana 10200 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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