- What's Included
Our OpinionPlease note that hotel standards in Cuba tend to be lower than in other Sun Destinations. Unless travelers are familiar with the resort or Cuban hotels, we typically recommend that travelers book a minimum 4 star resort when traveling to Cuba.
OverviewIn the centre of Old Havana facing Parque Central. Approximately 25 km from the Havana airport and 130 km from the Varadero airport.
Location of the hotel is superb for exploration of old Havana. 4 stars doesn't corespond to european 4 stars hotels. Of course it needs refurbishment but when you enter the hotel you can feel decadent times of old Havana. Lobby is definitely beautifull. Breakfast is correct. Rooms very spacious. Clean enough. Price/performance not a good ratio because it is very expensive. But altogether, acceptable.
This hotel is probably the heart and soul of Cuba. It's location is fantastic and accounts for its over the average price. The building is certainly worth a visit- it is priceless. A great place to soak up those Havana vibes. •The staff's hospitality was a bit of a hit and miss, however a barman in the lobby bar was extremely helpful when helping me converse over the phone to arrange a meeting with my daughter's Cuban boyfriend's mother. Hopefully some of the receptionists will realise a smile can go a long way. • Rooms, this was disappointing, the mattress and pillows were very hard and uncomfortable. The coffee machine's plug did not fit into the sockets - eventually I found a plug socket above the toilet that worked. It makes great coffee! Cleaner cleans room and creates great towel art but doesn't clean the coffee cups?!? TV had no remote control, asked twice for help at reception but nothing happened. Not a problem at first however I couldn't even change the channel on the TV manually. Still who cares about the bed, TV, and dirty coffee cups when you are in the most exciting city in the world. • Drinking and eating. The rooftop bar is incredible with awesome views. Great drinks and fairly good bar food. The band on Sunday night was more desirable for the locals I feel. Breakfast was very good and offered a good variety. Coffee at the front of hotel was excellent. Overall this is not an average hotel because of where it is BUT I believe this could be an OUTSTANDING hotel if a little more money was spent on those creature comforts e.g. Mattress, bedding and coffee machine. Less money needs to be spent on free toiletries.. shampoo, soap and lotion are adequate! This is a precious gem of a hotel which delivers a real taste of Cuba!
We were moved to this hotel because ours was closed. We had an internal room with no windows to look out of. The room was clean and the sheets but the bottom sheet was not large enough to tuck it so kept being pulled away from the mattress during the night. The coffee maker in the room would not work and they would not even give us a cup of coffee instead - we were told we had to buy one. One of the plugs was hanging off the wall. They did not have enough crockery for breakfast. You had to wait for them to wash up then dash to get a cup, plate or glass before somebody else did. The hot buffet for breakfast was not replenished often enough - although what was there was good. Definitely not a 4 star experience - especially for customer service.
To charge $250 a night for this small, old, musty room is bewildering anywhere in the world, except Havana. The room has the basic comfort of an old, small US motel room. Worth $60 at the most. Reception was as welcoming as an enemy would welcome its foe. Very well located in the tourist-trappy old town. Free one-hour Internet cards worked sometime, not always given the density of accessing web surfers. OK breakfast.I would wait to visit old Havana until there is a significant change in the hotel situation.
Coffee on the front patio during breakfast, music at lunch, dancing on the roof in the evening - there is always something going on here! The rooms are furnished in a 'vintage basic' style but they are clean and you don't spend much time in your room when you are in Havana.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 83 rooms
- Business centre
- Internet (fee)
- Medical services
- 1 king-size or 2 or 3 twin beds
- Full bathroom
- In-room safe
- Occupancy up to 3 persons (max. adults: 3 / max. children: 1)
Resort Location Map
- Hotel Contacts
- Extra Info
Paseo del Prado No 416 San Rafael y San Miguel, Havana 10200 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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