- What's Included
Our OpinionPlease note that hotel standards in Cuba tend to be lower than in other Sun Destinations. Unless travelers are familiar with the resort or Cuban hotels, we typically recommend that travelers book a minimum 4 star resort when traveling to Cuba.
OverviewIn the centre of Old Havana facing Parque Central. Approximately 25 km from the Havana airport and 130 km from the Varadero airport.
Terrible hotel, and most certainly not 4'star in any way. I really don't know how they can claim they are. So let's start with the room. Most of the rooms are internal and do not have windows, giving a dark, cell like appearance. The rooms are damp and smell of rotting sprouts because of this. Our shower room had a dirty toilet, no plug in the sink, a shower curtain with pink mould on the bottom and a hairdryer which was an electrical hazard in how it was just about attached to the wall. Our chamber maid was lovely and left our towels in the shape of swans and elephants. However, when we opened out the towels they were dirty too. So let's move onto breakfast. Not too bad a buffet. However the table cloths got progressively more dirty as the breakfast service went on, and they were not changed. Cups and plates often dirty and had to be replaced. Often no cutlery and often after getting a knofe and fork, had to ask for a spoon for our coffee and a spoon for cereal. Rooftop terrace was very nice, with good views of the city. Staff up here were friendly. However don't book this hotel for the jacuzzi... when we opened the lid there was a strange floating mound across the top of it ... yuk. And finally the famous terrace to watch people go by. Firstly the service was terrible ... we saw lots of people sit down, wait 20 or 30 minutes with no service and then get up and leave. We also had a surprise in the evening ... it was really hard to get a table and then we realised that the majority of the tables were occupied by single female prostitutes waiting for clients! It was fascinating to watch men come in choose a girl, have a drink, disappear into the hotel and the girl return later on her own to sit at another table! I am surprised that a supposed 4 star hotel should allow this on its premises. Finally, we got sick of some of the staff repeatedly asking for tips when they did no more than offer very basic, and somewhat sullen service. I have also never known a hotel which has no city maps and charges 3cuc for a city map .... it does not offer currency exchange and sends you to the wrong hotel to get money and then the woan just shrugs when you tell the. .... provided a card for internet which did not work and then refused to replace it unless we paid again. The downstairs restrooms were utterly filthy and stomach turningly stinky. No toilet seats, no toilet paper and some of them missing a handle to flush the toilet. I know this is a poor country, but no need for poor service and then expecting a tip for the pleasure All in all awful hotel. Pay a bit extra and go 5 star!
This is not a perfect hotel. But it IS perfect for a stay in Havana because it encompasses Cuba in so many ways. if you can't live with idiosyncrasies then don't stay here - but if you can then definitely do. Our room was serviceable (we stayed 5 nights), old fashioned but effective air conditioning, clean enough, decent shower (with a life of its own) and breakfast was good. Location is absolutely ideal for a visit to the city. Live music at breakfast, live music on the ground floor bar, live music at the rooftop bar (who doesn't want to drink cocktails at midnight overlooking Havana ?). If you're visiting Havana to feel like you're going somewhere different then this is the place to stay.I loved Havana and this hotel undoubtedly helped ! There are rumours that it is going to be modernised - that would be a terrible shame, especially if it turns into an anonymous western style bland experience.
The hotel has a great central location. It as a charm of and Andalousia like Spanish palace not really my taste. As all critics say it, it’s obsolete : rooms are clean but air conditioning is deficient and it smells like humid in the room. A half bottle of rhum and big bottle of water are house gifts. Despite being clean the towels smell like poorly dried. The staff is nice except for an old unpleasant and grumpy female at the desk. The outside bar is major attraction with live music, unfortunately unable to serve any cocktail besides Mojito (not good by far). The rooftop bar also as music in evenings, beautiful view over old Havana, but unable to prepare a Pina Colada as they don’t have pineapples (those you can get for 3 cts, 2 blocks behind hotel) - I am talking not one day, but for our entire week. Breakfast is decent but I personally don’t have sautéed pork or pasta carbonara at 8 am. WiFi is available, a little slow, you get an hour free card if you stay one day or one week. Elsewhere the star rating would barely be 2 stars.
It's a nice place with a beautiful terrace where you can see the city from high above. Breakfast is good and the waiters are so nice. During the day there are so many different groups are performing music in front of the hotel where you can have some drink and enjoy the music. Rooms are alright. But to be honest I recommend you to stay in a casa after learning a bit about Havana by staying in here 1-2 nights. Casa's are way nicer and it's good to have a better communication with Cubans.I said after staying in here because the hotel is located in a very nice place, you can easily learn your directions taking the hotel as a base.But the stuff in the reception should be a little bit kinder to the customers.
Rooms had aircon, a safe and a fridge, as this is an old building it is not double glazed and the location is VERY noisy. The only meal we ate there was breakfast, there was almost no service, dirty tablecloth, no plates (I had to take one from under a juice) and poor food. The building is lovely, but needs a complete overhaul. Wifi is almost £2/hour. There are much better hotels in this area. Our balcony was tiny, overhead was a dripping aircon system and the balcony was littered with lots of cigarette ends.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- 83 rooms
- Business centre
- Internet (fee)
- Medical services
- 1 king-size or 2 or 3 twin beds
- Full bathroom
- In-room safe
- Occupancy up to 3 persons (max. adults: 3 / max. children: 1)
Resort Location Map
- Hotel Contacts
- Extra Info
Paseo del Prado No 416 San Rafael y San Miguel, Havana 10200 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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