- What's Included
Our OpinionPlease note that hotel standards in Cuba tend to be lower than in other Sun Destinations. Unless travelers are familiar with the resort or Cuban hotels, we typically recommend that travelers book a minimum 4 star resort when traveling to Cuba.
OverviewIn the centre of Old Havana facing Parque Central. Approximately 25 km from the Havana airport and 130 km from the Varadero airport.
We stayed here in April, just before and during the US president visit (historical moment). The hotel is located in the old Havana and next to the National Theater, which gives it a prime location. The interior and rooms need refreshing/updating. There was no internet service, so we had to go to the nearby hotels to get some connection. Staff was not very friendly and the food in the hotel restaurant was average.
Just stopped by for drinks at the rooftop bar. Very relaxing and a great view of the surrounding city. Even bought some art from the street vendors on the nearby wide street. Try the Mohito or a local beer.
I recently stayed at Hotel Inglaterra in Havana, accompanied by two of my children. After researching hotels in and around Havana, we very much wanted to stay at this hotel. It struck us that Hotel Inglaterra is THE quintessential Cuban hotel near the Old City. We were not disappointed. The hotel is an incredible and beautiful building that almost literally takes one back in time. Each morning, walking down the main staircase, we felt as if we were entering the 1920's, looking for Hemingway or F. Scott in the beautiful bar sipping Mojitos or perhaps on the veranda, listening to live music and smoking a cigar. I do not judge this hotel by US standards of excellence. It is not that. However, even by such standards, I would still give the hotel 4-5 stars. Yes, there were inconveniences, but on the whole the hotel lived up to even our best of expectations.On a personal note, quick note to Ludwig, the concierge. Fluent English, savvy in the ways of the hotel, and a general go-to with any questions.However our strongest appreciation is reserved for the Director of Public Relations for the hotel, Ania Mastrapa Perez. From the first time we had contact with Ms. Perez, she was reassuring and professional. She confirmed out reservation (which we bought on Cancelon) promptly. She sent us detailed recommendations as to what to bring with us. She made many, many recommendations for restaurants, sites to see, and more. On our arrival, Ms. Perez met our family for drinks, courtesy of the hotel, at the bar. Since my daughter was to be alone in the hotel the following day, Ms. Perez offered to meet her for breakfast. At the end of a long day away from the hotel, we returned, nervous that my daughter had spent a long day alone in the hotel. We found her flushed and excited over a tremendous day. It turned out that, not only had Ms. Perez met her for breakfast, but that she had taken time out of her day to take my daughter on a tour of the Old City, to interesting shops and buildings, and all around the neighborhood! We hear that Marriott has added Hotel Inglaterra to its Autograph Hotels series and that the company will begin preservation/renovations next year. We so hope that Marriott will preserve the incredible beauty and history of this wonderful place.
Right in the center is this hotel. Unfortunately it is very popular with tourists which results in high prices but not the offering you should be able to expect. The staff is not motivated to offer some more than basic service. The infrastructure in the rooms are outdated and some does not work - like showers. Complain to get a room which at least things function.
I had wanted to stay at the Hotel Ingleterra in Cuba Havana but they had sold out of rooms for the dates I was visiting. I decided to visit the hotel and have dinner there. A big mistake! The dining room is grand but the service was so appalling. When I ordered my meal there were only a few tables occupied 40 minutes later I still hadn’t got my meal. I was told “it was coming” no apology for the delay when it did arrive it was the wrong food.People on the table next who arrived after to me had also complained and being Cuban were served quickly by the head waiter/manager. Once again I asked about my meal with the same response, “it’s coming.” 15 minutes later I paid for my glass of wine and left as there was no sign of my food. Still no explanation or apology was offered.A poor experience of the hotel I wanted to stay at and consequently glad it was full. If there was an option to give it no stars then that’s what it deserves.On this experience I would not recommend this hotel and its restaurant. There are better places nearby that take customer service seriously.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 83 rooms
- Business centre
- Internet (fee)
- Medical services
- 1 king-size or 2 or 3 twin beds
- Full bathroom
- In-room safe
- Occupancy up to 3 persons (max. adults: 3 / max. children: 1)
Resort Location Map
- Hotel Contacts
- Extra Info
Paseo del Prado No 416 San Rafael y San Miguel, Havana 10200 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.