Hotel Mercure Sevilla
- What's Included
Our OpinionClose to the Plaza, this hotel has lots of character and a nice pool. Please note that hotel standards in Cuba tend to be lower than in other Sun Destinations. Unless travelers are familiar with the resort or Cuban hotels, we typically recommend that travelers book a minimum 4 star resort when traveling to Cuba.
Charming hotel, very good for Cuba, but does it really deserve its 5 stars? On the positive side, I would say the location, very centered in Havana, close to many good restaurants, monuments and museums. Even the castle and the famous Malecon are very close. The staff in general is quite nice and friendly, most speak good English which is convenient. Don't hesitate to ask the concierges about good restaurants and such, they are very nice and all their suggestions turned out to be excellent! Oh, and the breakfast is great! On the downside, I'd say the restaurant on the 9th floor (a joke!), the lifts barely function (no kidding) and last but not least, the car park in front is a scam. A gentleman will ask you for a whopping 6$ per day to let you park in front of the hotel. Much likely, on your last day though, you'll find a nail in one of your tires. If you're in a hurry or if you don't want to change the tire yourself, one of the taxi-men always standing at the entrance will offer you to change the tire for you. We paid 10$ but at the airport, we met a French dude whom they asked 20$ for the same job. So if you have a rental car, be careful and (and that's the downside regarding the Sevilla) don't expect the hotel to keep an eye on your car, it's parked right in front of the main entrance but nonetheless, what happened to us seems to be usual.
I stayed at the Mercure Sevilla as part of an Air Canada package vacation in December 2016. My travelling companion became ill just before the flight, and I ended up going by myself. I arrived at about 3 am due to a delayed flight and luggage, and my start with this hotel was not positive. Having had two spinal fusions, It was extremely painful for me to wrestle my suitcase up the stairs. I was eventually able to pay a security person to take the suitcase to my room. I stayed on the 6th floor across the hall from where Al Capone once stayed. My room was like a snapshot out of the 1920s with the modern amenities of a fully functional ensuite bathroom and a tv -- just the way I wanted it. The Art Deco vanity was fabulous. The bed consisted of two twin beds pushed together but was quite comfortable. My room was quiet and I had no trouble sleeping. There was only one dresser but since I was alone this was not a big deal. The air conditioning was tired but adequate. The bar fridge did not keep things cool but the staff rounded up ice cubes for me. This is Cuba,folks. Do not expect a five star hotel as we in the 1st world know it. Fortunately, the hotel's grand blending of Morrocan and Art Deco architecture,and mostly friendly staff made up for the inconveniences. Things are not in perfect repair but who cares? The atmosphere makes up for the short comings. As I mentioned earlier, most of the staff are quite friendly and try to be helpful. I was alone at Christmas time and this did not escape the attention of a maid who deduced that the picture that I kept in my room was that of my late daughter. Not only was the maid friendly, but she left me daily notes in English to cheer me. Another person on staff ironed two dresses for me and had them back to me at exactly the time I required them. The thing about Cuba is that the hotel staff are most likely highly educated due to having free education. I ate at the dining room off the lobby and the food was for the most part delicious. The rooftop dining room was fantastic and offers wonderful views of the city. The pool was refreshing. There always seemed to be very good local musicians playing in the hotel, and I so much enjoyed this. There is a currency exchange at the hotel, and I used this instead of braving line ups at the bank. I have no idea if the exchange rate was good or not. All in all I enjoyed my stay.
Great management, nice service, nice rooms and magical breakfast in a ballroom on top of the historical building with magnificent views. I recommend this hotel. The only problem there is Internet, as it is unfortunately everywhere in Cuba
Muy grata experiencia,me impresiono la limpieza y decoracion del lugar,there's a small bar close to the patio where live music happens,very nice place and the service was wonderful...Eduardo,Juan y Pedro were exceptional,and very professional .drinks,coffee and snacks were delicious,I was treated first class I will come back for sure...this hotel is a piece of art....thanks
One does not stay at the Hotel Sevilla merely for a place to sleep; one stays at the Hotel Sevilla to experience Havana's old world charm and grandeur at its finest. The lobby is a delightful place to simply read a book, have a coffee and enjoy the live Cuban music. The patio cafe has fantastic food and i highly recommend the seafood pizza; very yummy. The pool is a welcome reprieve after exploring the streets of Havana. We would traipse around the city in the morning and cool off by the pool in the afternoons. The best advice I have: pay for the upgrade to have the breakfast at the roof-top restaurant. The food and service are excellent and the view is uncomparable in Havana. Each morning would linger over coffee while enjoying the view of the city and the harbour; while an ensemble played live music. This was our tenth visit to Cuba and this was the best hotel we stayed in.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 178 rooms
- 1 Restaurant
- 2 Bars
- Fitness facilities
- Shops (fee)
- Conference facilities
- 1 King or 2 Double beds
- Satellite TV
- Hair dryer
- Safety deposit box (fee)
- Mini-bar (fee)
- Max occupancy 3 persons
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Hotel Mercure SevillaHavana,Cuba
- Hotel Contacts
- Extra Info
Trocadero 55 e Prado y Zulueta Habana, Havana 19260 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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