Hotel Mercure Sevilla
- What's Included
Our OpinionClose to the Plaza, this hotel has lots of character and a nice pool. Please note that hotel standards in Cuba tend to be lower than in other Sun Destinations. Unless travelers are familiar with the resort or Cuban hotels, we typically recommend that travelers book a minimum 4 star resort when traveling to Cuba.
Location wise this hotel is fantastic. As it was my first time to Cuba and I travelled solo I wanted to stay somewhere with great location and of a high standard so I pushed my accommodation budget to the limits of what I normally would. My expectation for the price I paid AUD$420/night could not have been more disappointing. The room was tiny and dusty. The air con was limited to on or off, no temp adjustment. Wifi was expensive and unreliable. I was on the 3rd floor, the noise of the central atrium echoed, I struggled to sleep due to the noise. I felt like I was trying to sleep in a railway station. I requested a room change but there were nothing available without having to pay more. Fortunately I had only prepaid 3 nights so was quite glad to get out of there and find something that was better value.
If you are looking for a Hilton standard hotel this would not be the hotel for you and maybe you should rethink Cuba. If you want a hotel full of Cuban history and charm then I cannot recommend the Sevilla enough. The welcoming staff and ambiance makes your stay in Havana fantastic. The location is perfect as just a short stroll into the main squares in the old town. Try and stay on the eighth floor the views are gorgeous. Breakfast or dinner on the ninth floor restaurant also have amazing views. The small courtyard bar on the ground floor is lovely serving snacks and drinks 24hrs. We visited during the period of mourning for Castro so we did use the hotel bar quite a lot and found the staff so warm and friendly.
overpriced and under nice sweet maids, grumpy front desk people - very full of themselves. I mean, they work at the desk of a hotel, why not be! and then there is the $5 internet cards sold every where else for $2. Very disappointed to pay $500 a night for a beautiful old building - with GREAT entertainment - but little things just not right. place would have been a good deal at $60 a night. MAYBE
Havana is awesome- go now and enjoy it before it changes. Great architecture, music, old cars and cocktails. Even the restaurants were better than we hoped.The Mecure Seville is full of history- its referenced in Graham Green's Our Man in Havana and was Al Capone's residence of choice. Its stunning outside- like a grand Andalusian palace although most of the rooms are in the less attractive extension. The lobby was lovely if a little faded- we chose the hotel because it was central and had a pool but the pool was run down and we were too busy exploring anyway.We knew that there was a shortage of hotels when we booked - we did our whole Cuba trip directly with the accommodation rather then use an agent. So supply and demand means pricey rooms- but a combo of poor exchange rates and additional fees for credit card we ended up paying nearly 700 Cuban Dollars- almost £700. For three nights!! The room was really shabby and not clean. There was no operating lift to our seventh floor, bedding was thin and worn, hot water was sporadic and I got locked in the loo! Breakfast was in the stunning rooftop dining room and was very good- lots of choice and some great bread. The fruit loaf or chocolate bread was yummy. So yes its got great character but no excuse for grubby rooms. We stayed in Casa Particueres in Cienfuegos and Trinidad at a fifth of the cost and twice the service. I'd recommend booking one of these rather than this old wreck.
Arrived and was greeted by friendly staff. Music was playing in the reception. Lively buzz. The room felt authentic - relatively basic but rustic and part of the Cuban experience. Sheets are slightly starchy so not the best bed. We stayed on the 6th floor which al Capone apparently stayed. If you are an early sleeper ask to stay on the side away from the music as there is music playing constantly till around 10ish and you can hear it quite loudly in the room. The air con was difficult to work out - it didn't allow for the temperature to change. Just on or off. The safe didn't work but they sent someone straight to fix it. Pool was nice - however the food by the pool was awful. Do not eat there. We had spaghetti that was completely uncooked and crunchy and when I asked for it to be re cooked I think they heated up what I had and didn't give me fresh food and was still a little hard. There is constantly music playing which allows for a fun environment. Drinks and food is cheap. Internet is expensive - 4.50CUC an hour and it's quite hit and miss. Great location, really close to lots of the main attractions like the capitol. Can get taxis easily - but walking is straight forward.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 178 rooms
- 1 Restaurant
- 2 Bars
- Fitness facilities
- Shops (fee)
- Conference facilities
- 1 King or 2 Double beds
- Satellite TV
- Hair dryer
- Safety deposit box (fee)
- Mini-bar (fee)
- Max occupancy 3 persons
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Hotel Mercure SevillaHavana,Cuba
- Hotel Contacts
- Extra Info
Trocadero 55 e Prado y Zulueta Habana, Havana 19260 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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