Hotel Mercure Sevilla
- What's Included
Our OpinionClose to the Plaza, this hotel has lots of character and a nice pool. Please note that hotel standards in Cuba tend to be lower than in other Sun Destinations. Unless travelers are familiar with the resort or Cuban hotels, we typically recommend that travelers book a minimum 4 star resort when traveling to Cuba.
The location of this hotel couldn't be faulted - within walking distance of the old part of the city - and the architecture and history of the building were fascinating. However, the fixtures and fittings in our room were well past their best with no lamp shade on the one bedside light and badly chipped furniture and the room had an overpowering smell of cigarettes which never went away throughout our four night stay, despite neither of us being a smoker.The chambermaids, concierge and receptionists were friendly and helpful but the bar staff, in the main, seemed uninterested and jaded. It took forever to get a drink from the bar and one afternoon I ordered a cup of tea which never arrived despite reminding the waiter three times. He then disappeared from the bar, possibly gone off shift, so a fifth request was made of a waitress who said they had no tea. Why the waiter who was first asked couldn't have said that I don't know.As the hotel was booked as part of a package holiday we didn't appreciate the cost of the accommodation but as a result of illness we had to stay for one night longer than planned and it cost us almost £350 for that extra night. Eye watering when you think of the standard of room and service. A very nice central London hotel would cost less and I have stayed in Travel Lodges, where the accommodation was of a far higher standard at a fraction of that cost.
My daughter and I visited Havana for 5 days and loved our stay at this beautiful hotel.The location was very central within walking distance of Havana's best sites and restaurants. The highlight of this hotel is the wonderful staff, the maids, bar and restaurant staff and the bell boys were great. Special mention for Francisco in the lobby and the gorgeous Anabel at reception.
A beautiful old 1908 Moorish style hotel with lots of fascinating history - is quite central to walk into old Havana & down the Prado to the Malecon. Once " taken over " by Al Capone many interesting personalities have stayed here over the years - one room we stayed in ( after 1 shift ! ) had been occupied by Josephine Baker .We were travelling with friends & had both booked the same class of room which were meant to be superior rooms however , they got a lovely large room with a great view ( albeit5 minus a bath plug ! ) & we got a smaller room with no view & no working air con ( and I am the Accor Gold member - our friends do not belong - however, I am not begrudging them their room at all - it is just we should have both been the same ! )after 1 night we requested a shift which was given ( to the above Josephine Baker suite which was lovely with a great view down the Prada).We were grateful.The bar staff are rude ( & as a fellow traveller to whom we got talking to said - " they just do not know what good service is " & the wait for service , even when no-one else at bar is appalling . The concierge was lovely & helpful - some lessons to be learned perhaps ? As Accor members we were able to eat in the upstairs dining room which was a delight - great breakfast & views, attentive staff & a superb string quartet playing. This was a peaceful oasis which was much different to the continuous loud music played constantly downstairs in bar area - you had barely sat down ( & with the very slow service were still obviously waiting for your drink ! ) when they starting coming around for tips .Some background music is welcome but not continuously & with too frequent requests for tips or to buy their CD - not relaxing at all. I did willingly buy the string quartets CD.The pool was nice & it was great to be able to cool off from the humidity after a day out sight seeing.After a few days away travelling we were booked back into this hotel & guess what - our friends got our former small,dark room this time ( they requested a got an immediate transfer ) & we got their room from last time. However, on our return from a show we discovered that our room had a terrible smell & the aircon was not working at all. So before we went to bed at 1 :30 am we requested a move - "oh yes said the receptionist we knew that was not working !!" - Really?!! - why therefore were we given that room ? " Go & have a look at another room on next floor & if ok bring old key back" - which we did & moved ourselves with absolutely no apology or offer of help! So whilst this is a charming hotel in a great area the service lets it down badly - we found service at places like the Melia Varadero outstanding so maybe it is just that the staff here are not so well trained . I appreciate that the wages are probably very low but a smile doesn't go amiss & good service brings higher tips !
The hotel is quite beautiful, the lobby details were spectacular. There is an open air bar with a wonderful fountain and there was live salsa music a lot during the day and night. They also had a string quartet every morning in the lobby, nice touch.The bar service was terrible, the waiters were horrible you are better off to just go up to the bar and get a drink and go back to your table.The concierge, Anabel was extremely helpful, made dinner reservations for us every night and told us about a very good lunch place and made reservations and gave us walking directions. Anabel really helped make our Havana experience exception.We would stay there again if we go back.
We stayed in this hotel for 5 nights to explore Havana and it was in a good spot, you can walk everywhere from the hotel. It is one of the oldest in Havana and has plenty of character. There is live music day and night and the open courtyard is perfect to relax and enjoy a drink. The breakfast was good with fresh omelette and pancakes made to order. The bedroom was a bit dated and the curtains wouldn't close properly but it was clean.The swimming pool is a bonus and it is a nice area to relax cool down after a day of sightseeing in the heat!! I would stay there again if visiting the wonderful city of Havana.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 178 rooms
- 1 Restaurant
- 2 Bars
- Fitness facilities
- Shops (fee)
- Conference facilities
- 1 King or 2 Double beds
- Satellite TV
- Hair dryer
- Safety deposit box (fee)
- Mini-bar (fee)
- Max occupancy 3 persons
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Hotel Mercure SevillaHavana,Cuba
- Hotel Contacts
- Extra Info
Trocadero 55 e Prado y Zulueta Habana, Havana 19260 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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