Hotel Mercure Sevilla
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Our OpinionClose to the Plaza, this hotel has lots of character and a nice pool. Please note that hotel standards in Cuba tend to be lower than in other Sun Destinations. Unless travelers are familiar with the resort or Cuban hotels, we typically recommend that travelers book a minimum 4 star resort when traveling to Cuba.
The hotel is wonderfully historic and a bit shabby in places. We loved the made do and mend ethos. The live music in the foyer every day was excellent. On the downside the food was bland and terrible..............burgers and chips for breakfast! The top floor restaurant was a real waste of money. Go out and find some real Cuban food. There was some good service but equally some of the staff had a real attitude. I apologise to the towel man at the pool for expecting to get his attention to return my towels. Equally, don't expect service at breakfast time, and if all else fails and if you help yourself to coffee, expect a sneer.
This was one of my worst stay at a hotel which is run down, airconditioning sucks, no fans to make rooms comfortable,communication with staff difficult due to limited comprehension in English.Being offered VIP breakfast at rooftop restaurant found service deplorable thought the view is great and nice musicians to entertain.The General Manager was polite as well Anabel one of the managers but they were all helpless stating non availibity of materials etc. Overall not good value for money! I do understand Cuba has its own difficulties of goods and materials better to stay with Cuban families and save money as seems impossible to have decent hotels in Cuba. Nevertheless enjoyed the overall ambience of music and willingness of staff to help whatever they could.
This hotel is ideally located in the centre of Havana with all major tourist attractions and areas in close proximity. The rooms are large, although we are still perplexed by the custom of having 2 double bed in the rooms when its not a twin room thats been requested. But the bed were comfy and did the job for a nights sleep. Check in was fast if a bit impersonal, with no welcome or enjoy your stay just your in this room and breakfast is over here. Breakfast was a huge selection with fresh omelettes and pancakes, the hot foot counter looked a bit dodge so avoided the food on that although was probably fine. We had lunch on the pool side and had a pizza in the bar/lobby area, this was really nice and responsibly priced as well.Pool was a nice area to relax in during the heat of the midday sun. Over all good hotel to base yourself for a few days.
Prior to visiting Havana, I read a lot of reviews online for different hotels in the city. I wanted to make sure I picked the best place to stay for a week and get the most out of the visit. I will say this from the outset, the reviews I read on TripAdvisor were, for the most part, heavily over critical and clearly written by travellers who have forgotten what country they are staying in. Based on this, I think its fair to give where I stayed a lengthy write up and accurately tell you(if you are considering booking it) what it is really like.So, Hotel Sevilla. Lets just write this under sections...Location: The hotel is located in the middle of the city, it is literally beside the Museum of the Revolution and the Granma memorial. It sits between the districts of Old Havana and Central Havana along the beautiful Paseo De Marti. Outside the hotel within minutes walk you can reach either the Capitol building or in the opposite direction, the Malecon. Everything you could possibly ever need in Havana is here, right around Hotel Sevilla. Around the corner is the pedestrian street, Obispo, its is lined with little stores, bars, restaurants and runs all the way to Plaza de Armas. You are in the heart of the city, taxis are the easiest things to find, the hotel staff will help you out getting one at the door if you need it and 2 minutes walk away outside the Capitol, you can hire out all the old 50’s/60’s cars you want, all day long, there are countless numbers of the legendary cars here. Location is perfect, really great for making the most of a trip to Havana, no matter what duration it may be. Hotel grounds: The moment you walk in the entrance to the hotel, it looks just like any movie scene you have ever seen depicting Cuba. Marble floors, huge sofas, live music playing and a fantastic atmosphere. The lobby is huge and spacious, but most importantly for me, unlike any other hotels I looked inside during my trip, Hotel Sevilla was the absolute stereotypical ‘Cuban’ hotel for me. If you want super modern, go to New York or somewhere like that, this is Cuba, this hotel has a character unlike any I have ever stayed in. The lobby has live music playing all the time, there is a great bar here with a roof open to the sky above, the band play in that little courtyard, if it rains, they move inside. No matter what, the music echoes around the lobby area and provides the most awesome atmosphere. Unlike other reviews, you can not hear the music outside the lobby, you cannot hear it in the rooms. Out the back of the hotel, there is a fully kitted out gym, yes, its not a hyper modern fitness suite, but this is Cuba, and practical working equipment seems to be a theme that runs through every day life in the country, not just the hotel gym. They also have changing facilities and saunas (which I didn’t use because it was hot enough outside). The gym is connect to the pool area, which also has a bar serving both drinks and food. The pool area was spotless and well looked after, plenty of sun loungers and towels available from a room beside the gym. I’m not going to be critical of the paintwork around the exterior of the hotel looking tired, this was being worked at during my stay and being freshened up as well as work on the roof. It looks like a lot of effort is going in to sprucing the appearance up.Havana is generally a very safe city to be in, crime is lower than anywhere else I have visited, the hotel have plenty of staff and security guys on constant watch looking out for your best interests, I felt great walking around the site because no matter what, I knew people were keeping an eye on things. Rooms: The rooms are superb, very spacious, working air conditioning which is controlled based on the outside temperature, on hotter days, its colder, on a colder day, it doesn’t air condition the room as much. Personally, I thought this was great, your body adjusts to the cooled room temperature and its not kept like a freezer. The room itself, every day it was cleaned, the cleaners left interesting towel arrangements, notes wishing us a great holiday, fresh towels every single day. The best were spotless, the sheets and pillows were clean, floors were brushed and the room was left immaculate for my return later in the day. Its what I would expect from any good hotel. As another review pointed out, yes, some of the maintenance work carried out was a little rough, mainly in the bathroom, but, I must admit having seen much worse in Westin and Hilton hotels elsewhere in the world. So, unless you work in construction and have the ability to make a qualified statement on this, stop splitting hairs and enjoy the hotel! There are multiple lifts up to the rooms, and the top floor of the hotel. No matter what room you are in, you will have a brilliant view of some part of the city, all the rooms are outward facing and offer a great vantage point of some aspect of the city, I had a room on the corner so had the advantage of being able to look across most of Havana. There are 2 walk in closets, various sets of drawers and a desk with multiple seats, and also a safe inside the closet. Like any hotel, if you have a problem, don’t roll on to TripAdvisor and leave a miserable and useless review, call reception or walk down and speak to someone, they will be more than happy to help you at all times. Day and night!Bars and restaurants: I visited a few of these in Hotel Sevilla. The lobby bar is superb, full of life and always playing some live music with different bands all the time. You will find tons of other travellers and holiday makers here. Grab some Cuban beer or a Mojito, anything you want really. As far as bars go, my favourite place to go in the hotel was bar on the top floor called Bar Habana. Baseball on the TV, a great barman who literally makes the best Mojito you will get in Havana. Its chilled out, great views of the city in the early evening and later at night, a nice cool breeze blows through. If you stay at the hotel, go up here and have a few drinks. The beers are freezing cold!! This was my favourite stop off for a drink before calling it a night. On the top floor is also the Roof Garden which is a restaurant. Now, its just a name, it is not a garden and it is not literally on the roof, it is a large ballroom type room on the top floor. Breakfast was in here each day, a help yourself buffet. The room itself was fantastic, a stunning place to sit and have breakfast each day with the best views of the city while you eat. The food was great, I read a lot of complains about food in Havana, I really don’t see what the fuss is. The breakfast was really good, freshly made hot breakfast foods, eggs, bacon, variations of potato, there was a huge selection of breads, all freshly made in house each morning, the staff are in from the early hours of the morning making food from scratch. The coffee was great and local, there were selections of cold meats, cheeses, cereal and fruit juices, the only way I can describe it is, its exactly what you would expect in a european hotel for breakfast. The standard of the hotel food was fantastic and I was completely satisfied with what I was presented with. Try absolutely everything!! Staff: Everyone I came in to contact with in Hotel Seville was polite, helpful and always willing to do anything to make life a little easier for you during your stay. I had some very interesting conversations with staff about everything from life in Cuba through to how to check a cigar for quality and smoke it correctly. Everyone was interested in having a chat and making sure I was enjoying my time in the hotel. It comes as no surprise I’m sure, when I say, I would have no problem going back to Hotel Sevilla when I next visit Havana. I hope this review in some way helps shed some light on what this hotel is like, and what you can realistically expect staying here. I would highly recommend you give it a look. Go to the Mercure Hotels website and book through it, they will give you the best possible price, better than any hotel booking site on the web.
Was stayed there two nights!Think that this is one of the heritage hotel in Havana. Classic Lobby, friendly staff and rooftop restaurant are the most attractive for me. Don't miss the chance to enjoy breakfast/dinner on the rooftop restaurant If you are Accor silver or above, you may enjoy the one hour free wifi card from front desk! Don't miss it! Lobby will provide welcome drink or live band during curtain period. PS: if you don't like heritage, don't stay this hotel. But I would like to tell, this is one of the best hotel in Havana.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 178 rooms
- 1 Restaurant
- 2 Bars
- Fitness facilities
- Shops (fee)
- Conference facilities
- 1 King or 2 Double beds
- Satellite TV
- Hair dryer
- Safety deposit box (fee)
- Mini-bar (fee)
- Max occupancy 3 persons
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Hotel Mercure SevillaHavana,Cuba
- Hotel Contacts
- Extra Info
Trocadero 55 e Prado y Zulueta Habana, Havana 19260 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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