Hotel Mercure Sevilla
- What's Included
Our OpinionClose to the Plaza, this hotel has lots of character and a nice pool. Please note that hotel standards in Cuba tend to be lower than in other Sun Destinations. Unless travelers are familiar with the resort or Cuban hotels, we typically recommend that travelers book a minimum 4 star resort when traveling to Cuba.
We were somewhat apprehensive arriving with one of the first planes that landed when the airport reopened after the hurricane Irma. We needn't have worried. The hotel was fully functional (it had it's own huge water tank and a big generator). It has lots of character too. If you come to Cuba and want to be in the same standard luxury hotel room as elsewhere, you may be disappointed. For us, the vintage furniture only added to the charm. The beds were excellent, the airco worked very well, powerful cooling and very little noise. We slept very well. The room was quite large also, with period high ceilings. The bathroom - it is old style, but it worked well and it was clean. We were asked to conserve water the first days, as the hotel wanted to make its water supply last as long as possible, but showering etc. was no problem. The common areas are beautifully restored, the hotel is a kind of "city palace". The "Patio Sevillano" at the ground floor is action central all day. Live music, people dancing, affordable eats and drinks of good quality. And the best Mojito's in town! Finally, the palatial hall on the top of the hotel, with fantastic views over Havana. With very friendly and service oriented (French!) managers, attentive staff, well trained in table manners too, eg serving from the right side etc. The food - the choice was not massive, but we have eaten here several times and it was deliciously prepared each time. In other places in Cuba, the food is nourishing, but not very refined. Here, it is refined. Good cooking. In the morning, it doubles as a VIP breakfast room and the breakfast here is also sumptuous, with everything you could want. Made to order if required. And here too, high quality live music, in this case usually not dancing music but more classical tunes and instrumentation. Almost eerie... like in a time capsule from a bygone world.What else can you say... location is perfect for old Havana, the concierge and the travel agency can help you with day trips, there is a small mall attached to the hotel, the wifi actually worked (not always the case in Cuba, certainly at that time) although it is not very fast. However, there were small crowds of people with smartphones outside the hotel gates, they told us this was one of the few reliable wifi spots in town...that tells you something. The pool was not functional due to the hurricane, but we were too busy exploring Havana anyway. I expect the hurricane damage there (caused by falling branches and flying debris) is being repaired as soon as they can get the supplies in.We had a great time, thank you Sevilla hotel people for the great memories! And we really admire your spirit in the face of the hurricane-induced adversity. You deserve all five stars that Tripadvisor allows.
Stayed here after the Hurricane so possibly I didn't get best impression of staff as they were busy.Room was clean and spacious and everything worked.Breakfasts were included and had everything you could want, unfortunately pool was closed.Good location in centre with pleasantly or bars close by and lots of taxis available. Wifi is a bit of pain as you need to keep purchasing $2 cards for every hour. This could be improved with maybe Day access or option of stay access. As Reasonable hotels go in Havana this is adequate. STAY away from Hotel National as it is rubbish, come here instead.
Perfect location in Central Havana. Staff are very good and breakfast isn't bad either. Hotel is located a 8 minute from the central square, good bars and restaurants. Highly recommend staying here whilst you're in Havana.Great entertainment during the day and evenings in the form of music.
The location of the hotel is perfect as it's located in Old Havana with walking access to Revolutionary Museum, Restaurants and other attractions. Hotel Mercure Sevilla has entertainment nightly and they were fantastic. Also the Hotel provided light entertainment for breakfast and also through out the day. Those are the positives however the Hotel is extremely dated and needs a face lift. Rooms are old - the showers have the half glass so its a bit uncomfortable to shower and the rooms have dated tiles, beds and furnishing. The pool area needs updating as well. Overall the charm of Old Havana was far more important than the Hotel but it would have been nice to have better accommodations. This hotel also came up in the search for Non Military or Government owned Hotels as well (may be important for Americans). The hotel provided breakfast which was not great too..
Stayed in numerous hotels of varying ranges over the years and for the price and offering the hotel is 2 star. The third star is because of Stefan and the amazing waiters and bar man in the roof top restaurant and bar - very friendly and great service. The rest of the hotel is so so. Room are in dire need of a refurb , toilet forever flushing and you can hear the music in your room from the downstairs bar all night. They often run out of wi fi cards and staff in the downstairs restaurant, where breakfast is served, often just kick the food under the counters if it falls in the floor- it's pretty awful if you do look under the counters. The towels for the pool ran out on a couple of days, as they had forgot to get them laundered and most of the communal area toilets never have toilet roll in them. The hotel in its day would have been amazing but lack of maintenance and upkeep if not addressed will see this hotel fall down against the numerous hotels which have been renovated. Please please renovate this hotel and don't let it be lost like so many other building have been!!!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 178 rooms
- 1 Restaurant
- 2 Bars
- Fitness facilities
- Shops (fee)
- Conference facilities
- 1 King or 2 Double beds
- Satellite TV
- Hair dryer
- Safety deposit box (fee)
- Mini-bar (fee)
- Max occupancy 3 persons
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Hotel Mercure SevillaHavana,Cuba
- Hotel Contacts
- Extra Info
Trocadero 55 e Prado y Zulueta Habana, Havana 19260 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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