Hotel Mercure Sevilla
- What's Included
Our OpinionClose to the Plaza, this hotel has lots of character and a nice pool. Please note that hotel standards in Cuba tend to be lower than in other Sun Destinations. Unless travelers are familiar with the resort or Cuban hotels, we typically recommend that travelers book a minimum 4 star resort when traveling to Cuba.
I was on my business trip to Bahamas and spent 2 nights in the Hotel. One night on the way to Bahamas and 1 night on my way back. Location of the hotel is very convinient, everything was clean and nice, I had a light room with a nice view of the city. Also I liked food and service in canteens.The most important thing I would like to mention here is that the service staff of the hotel is very kind and helpfull.The matter is that when I was checking-in for the second night it was found out that my credit card was blocked by bank and due to some reasons I didn't have enough of the right cash with me (just for the taxi to get to the airport). In spite of this I was allowed to leave my staff in luggage office and stay in the lobby for the night (special thanks to Gerardo Souto), the service staff made their best to help me in my situation (special thanks to Anabel Garcia Hdez).For sure I recommend this hotel and next time will stay in it.
Many reviews you read about this property will inform you of how wonderful the foyer is and the central location. These observations have merit and when you walk into the hotel for the first time you will think "Oh Bliss" an old world 4 Star property - that is where it ends. Customer service was dreadful: In the 4 nights we stayed all communication with the check-in staff was abrupt with no smiles forthcoming ; The bar staff were similarly unfriendly and most of the time ignored customers wanting to buy a drink and/or snack at the bar ; we called a total of 6 times for an ironing board without it arriving, in the end we gave up ; our toilet overflowed in room 202 all over my wife's feet - it took 4 calls to reception before a handyman arrived, he spent 20 seconds so called unblocking it, then waited for a tip & suggested we get someone up to clean the floor. We rang reception 3 times again (still no one arrived). It was all too hard for them so they moved us to a better room on the 7th floor. The staff exchanging US Dollars to local currency would not accept "old" printed US Dollar notes! The facilities were in disrepair: The springs in the foyer lounge seating were a disgrace; The lifts were constantly breaking down (On one occasion my wife and myself got into the lift on ground floor, the doors shut - then nothing. The doors wouldn't open, the lift wasn't moving so I pressed the alarm for a good minute as my wife was starting to panic. With no response I prised the doors open myself only to find a hotel representative standing not 10 meters away telling people not to use that lift but not bothering to help us - an absolute disgrace. There are no bar fridges; The beds feel more like camp stretchers than comfortable bedding; The toilets were a joke; the showers only delivered hot water when pressure was so low the water came out as a trickle; The toilets servicing the foyer were also in disrepair. I can't comment on the pool as we never visited it.I could go on but I'm sure the picture has been built. In it's hey day, before the 1959 coup this property would have been a picture attracting celebrities but not now. This property is not 4 star as they would lead you to believe - I would rate it 2 1/2 star at best. I cannot recommend this hotel.
We spent 3 nights at the Mercure Sevilla at the beginning of our trip in Cuba and then we decided to go back and stay one more night before going back home!The building is old with sometimes some small inconveniences but never painful but also with lots of charms.The staff was nice, the room was large and well equipped. We were lucky because our room was located at the 8th floor with a wonderful view of Habana. The breakfast was a very pleasant moment in the panoramic restaurant with musicians and various food offers! It's a very great experience and a very nice start to discover the atmosphere of Cuba !It was centrally located and made it possible to easily walk and visit the town.I strongly recommend the Sevilla Hotel!
We were not expecting much from the Hotel, it was as expected, nice looking, old and quaint and in a great location. The rooms were very tired and shabby, the water leaked from the shower and the sink, thankfully the toilet didn't leak. One of the lifts was out of order for the 3 days and there are no stairs to take so a little patience is required whilst the other guests move around. Breakfast was just ok.We were not sure if an attempt to rip us off was made on the first night, we ate in the lobby bar and 8 cuc's (roughly £8) was added to the bill, different price from the menu, when we questioned there was no fuss. We had a similar experience on the 2nd night in the bar on 9th floor, different charge to menu prices, the barman who was a bit moody said the menu was outdated ?? The music in the lobby bar was lovely and a real feel of cuba. We had a lovely stay overall, the weather was great and the city sights were so interesting. We got an American car tour from the seafront area, an orange Chevrolet with a chap called Danial who gave us a great hr tour. The hop on hop off bus is also worth a trip. The market on the sea front is great for nic nacs, they are not great at bartering but I didn't try to hard as the poverty in the city is very obvious.
I loved this place from the minute I walked in the door! There is a big breezy lobby with live music coming from the patio bar and a friendly helpful staff--especially Anabel! She went out of her way to make sure everything was perfect with tours. The beautiful tile and old photos throughout gives this 100 year old heritage hotel it's character.The Museum of the Revolution and Granma Square are right there as well and a half block the other way is the Paseo Prado running to the capitol.The pool was the perfect final stop after a day of sightseeing. The housekeeping staff was very efficient and the room was spotless.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 178 rooms
- 1 Restaurant
- 2 Bars
- Fitness facilities
- Shops (fee)
- Conference facilities
- 1 King or 2 Double beds
- Satellite TV
- Hair dryer
- Safety deposit box (fee)
- Mini-bar (fee)
- Max occupancy 3 persons
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Hotel Mercure SevillaHavana,Cuba
- Hotel Contacts
- Extra Info
Trocadero 55 e Prado y Zulueta Habana, Havana 19260 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.