Hotel Nacional de Cuba
- What's Included
- All Inclusive Features
This is a beautiful iconic hotel, full of history, but it is a shame that the hotel staff are unwelcoming. If you are expecting top notch customer service think again! After a 10 hour long flight we arrived at the hotel and were kept waiting for half an hour before our check in. There were 4 people on reception dealing with one client and we seemed to get ignored. It seemed that the poor cashier desk was swamped with check in and all enquiries so you think what was main reception doing! No wonder we had a unwelcoming arrival! After 30 minutes of being ignored we finally got checked in which was a relief! We then had to wait another 15 minutes before we got our wifi cards! Reception were reluctant to give it to us as she said the wifi network was down, but to be honest I just wanted the card so that I could try and log in later and it would save a trip for collecting it later. Wifi network is not that good as it times out very quickly. I definitely think they could do with some good customer service training! The room was clean. It is slightly run down but it was a great experience to stay in an iconic hotel. The shower area was clean and the maid came in each day to make up our room. She always made a lovely design on the bedding. As we were guests we had a tour around the building explaining the history for free. This takes place daily at 10am. There were a lot of guests that arrived from other hotels to come to the tour. The food menu is good, we had a delicious hamburger but spent more time eating in restaurants outside the hotel. It is also much cheaper. There is also a money exchange counter which is open 24 hours a day. I would rate it 5 stars if reception staff were pleasant.
We were in several hotels in Havana and this one was clearly the most balance between price and quality.The staff is really nice and the tour around the hotel really worth it.The prices of beverages and food quite high as in the rest of hotels in Havana
I Really wanted to live on this hotel because of the history, and I don't regret it at all... the staff was Nice, the only things that makes it a 4* and not a 5* is the price and that the toilets are not working. We had to go to the lobby if we needed to go to the toilet.
Off course , the Nacional de Cuba is an historical hotel and the rooms are nice (but a bit outdated). Our room was occupied by a smoker before us , so it smelled. Check in time is at 4 PM , but we had to wait till 5 PM to get in. Staff is helpful , especially the lady of the internet corner who kept it open longer for us to allow us to finalise airplane check-in and print boarding passes.Groundfloor always crowded by day visitors. Very nice terrace outside with a view on the ocean.
First off I didn't stay here....we wanted to take the gangster tour which we did and the sweetest lady in the world led it but.....couldn't hear a word she said throughout the whole thing so I would skip it. they tell you to get here early which you don't need to at all. they let too many people into it so it take way too long...just skip it.The staff is a 50/50 mix of helpful and aloof/arrogant. Great gift shop and I found some cuban cookbooks which seem to be difficult to find or they were for me anyway. The view it amazing especially from the towers. and the internet outside deck is quiet and shady and serves wonderful coffee and bucanero (spelling) beer
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
Optional meal plan available including breakfast and dinner daily.
- 436 rooms
- 1 Buffet
- 2 a la carte restaurants (Cuban, international)
- Snack bar
- 6 bars, including: Lobby bar, Disco bar, Parisian cabaret
- 2 pools
- Fitness Centre
- Tennis court
- Beauty salon
- Meeting facilities
- Business centre
- Internet station (fee)
- Live entertainment (Cabaret parisien)
- Massage and steam bath
- Laundry services
- Cigar shop
Standard room includes:
- 2 double beds
- 1 full bathroom
- Air conditioning
- Satellite television
- Hair dryer
- In-room safe available for a fee
- Max occupancy: 2 adults or 2 adults and 1 child
Bonus Features - Continental breakfast included daily. Historical Tour, 3 times daily.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Hotel Nacional de CubaHavana,Cuba
- Hotel Contacts
- Extra Info
Calle 21 y O Vedado, Plaza, Havana 10400 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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