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Our OpinionThis hotel is okay, but not much character. Located just across the street from the National Ballet.
Room without confort. No hot water available in reasonable quantity.Had a inondation during a night.The staff recognizes the bad operational conditions.Hotel needs total reconstructionsIt is however central
Short three day break to Havana, Grand Plaza was an experience. Havana itself is a wonderful vibrant musical city and we enjoyed the tours, sights, history and all that comes with it but the Grand Plaza Hotel is way of the mark when it comes to Grand! We did our research and wasn't deluded in thinking the Hotel is a four star as stated. The lobby seems impressive when you first enter but looking around the furniture is old and well used, no air-con so extremely hot! Two lifts that are probably the oldest lifts I've been in so decided to take the stairs that where filthy and looked not to have been cleaned in awhile. The exterior is also old, tired and in need of TLC, you can appreciate once upon a time it would have been grand but disappointed to see it looking so disheveled.twin room 4th floor, the positives is room and bed clean, safety deposit box and maid friendly unfortunately everything else was poor.Room consist of two old dark wooden beds, low to the floor with two dark wood rocking chairs and table that felt like being in a Convent. Small window with shutters at least 6 feet high so unable to open or see out of, under window the wall had been completely cut out to accommodate an ill fitted air-con unit, loud and difficulty sleeping with it on. small fridge with mini bar not included in price of room, lighting poor, one free standinding lamp, wall light and light in wardrobe.Bathroom shower with curtain, no hot water only cold the first day, second day no water at All!! light switch hanging off wall, struggled to turn sink taps on as glass shelve fitted directly on top of taps, hairdryer unit broken, tiles loose and broken, extremely poor standardBreakfast on 5th floor, thought we'd take stairs as only one floor up but unable to find so took service stairs tto roof terrace. Terrace unappealing, a few sunbeds, but roof space looks like it's no longer in use, rooms used for storage, broken items etc. Found breakfast area with OK selection of food be prepared to eat with the birds! Witnessed several birds fly into food area then happily sit helping themselves to the bread and cereal That staff seem obliviously too! Wifi 4.50cuc per hour, left after one nights stay, would not recommend
Hotel needs a serious exterminator, in a 6-day stay, I killed 8 roaches; Shower water pressure poor or non-existent; Air-conditioning in common areas (lobby and corridors) not functioning; Lobby extremely hot because they keep front doors closed; Phone calls can only be made by operator assistant in the lobby; Breakfast buffet poor; Room and common areas somewhat clean; Location is good; Has great old colonial charming details but hotel is in great restoration need. Spend a little more for a better place.
This was a grand hotel and has great potential. This hotel is centrally located in the bustling city of Havana. You are able to walk to many landmarks. The American antique cars are on display outside of the hotel and la Florida restaurant is two blocks away.The rooms are spacious but needs work. All rooms have mini bars and refrigerator. My room #336, mold was quite visible on the bathroom ceiling. I had concerns about inhaling the mold. We had hot water every day for our showers and the hotel provided towels.Breakfast is buffet style and was served on the fifth floor. I only ate omletes and coffee because I noticed that the birds would fly in and peck on the food. Proceed with caution!For wifi services, you must buy a wifi card and services are available in main lobby of the hotel. At the hotel the card sells for $4.50 for one hour. We were able to buy these cards at another hotel for $1.50.Overall I did not have high expectations for my hotel stay so I was not disappointed. Due to the economic embargo, enjoy the city and experience and not focus on the "conditions" of the hotel.
Avoid this place to any price.Just expensive and old.We can't close our door at the room and the breakfast was a joke.The bar was not able to more then 3 of the cocktails in their big menu. And also them was a joke. Only reason we stayed here for two night was because the location and this was the only place with rooms available. But very expensive for "nothing". If you pay this amount for a hotel you want something to be included and some class of it.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 188 Rooms in 4 Storey building
- Restaurants (fee)
- Bars (fee)
- Souvenir shop (fee)
- Medical service (fee)
- Laundry (fee)
- 2 Twin beds
- Air -conditioning
- Bathroom with shower
- Satellite TV
- Mini bar
- Safety deposit box
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
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- Extra Info
Ingnacio Agramonte 267 Habana Vieja, Havana Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
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