- What's Included
Our OpinionThis hotel is okay, but not much character. Located just across the street from the National Ballet.
We were in Old Havana from January 28th to January 31, 2017. We arrived late at the hotel and were served right away by the front desk person. When we arrived to our room, I noticed how small it was (very unlike rooms at resorts), but it was clean, and the bed was comfy. When the hair blower and security box wasn't working, it was fixed right away. The food (breakfast was complementary) was good, and the restaurant staff were very pleasant. We didn't ask a lot of questions to the front desk person (their English was the best), but did have a great conversation with our Transat Rep, who provided us with a lot of details and suggestions. We did however ask the door man to get us a taxi, the evening we wanted to visit the Old Fort. The price of this taxi was slightly higher than usual. We found out afterwards that it's best to find your own taxis and to negotiate the price yourself. The hotel room, may not have been the nicest- it's an old hotel but it has a great lobby and lobby bar with wonderful service. We spent our nights in our room after touring Old Havana, so didn’t spend a lot of time there. I thought it was good enough for that purpose. Location was great and we walked every where we wanted (except to the Old Fort, of course) cause you have to get a taxi for that. Ok, so it's run down, and some things aren't working properly, but you can't beat it for the location.
One has to appreciate the facilities & conditions of this hotel within the context of Havana & Cuba; if you're expecting first world quality & standards, forget it. However, if you want conveniently located, clean and adequate accommodation with a breakfast provision that's more than adequate, with a bit of historic charm thrown in, this hotel is just fine. Staff were helpful & friendly, & one can walk into the historic centre of Havana from the front door. Ok, so the water system is a bit erratic, but it was so hot when I visited I only wanted a cold shower. This place is just fine....unless you expect the impossible.
We had a reservation here, and left after 2 nights. Some in our group had bugs in their rooms, my room had no light in the bathroom, things were broken, the sheets were uncomfortable and thin. The staff at reception were very nice, and tried to be helpful. The only nice part of the hotel was the lobby--it had a kind of run-down but beautiful look, so go for a coffee only.
Reception area was very nice but that was where it ended. We arrived approx 9pm after a long flight. Were informed which room and left to get on with it. On entering the room the smell of must and damp was awful. Windows were boarded up with plaster board so no light, doors were dirty, tiles badly broken, shower looked that dirty I could not even stand in it to shower, sink taps were falling off. We asked to be moved but were told no rooms free until the following day. The next room was not much better. One pane of glass was broken so only half a window, other windows were boarded up with cardboard and the third window was a shutter that could not be opened so noise coming in day and night.We arrived at breakfast early, just to get out of the room but the cold (supposed to be hot) food was virtually all gone and not replaced, the coffee machine only gave out hot milk, coffee non existent so only real selection was bread and oranges.Luckily we were only there for 3 nights and that was too long. If we had paid £25 a night at a hostel I would have expected this standard not £200 a night.Worst hotel I have ever stayed in. Avoid at all costs.
The foyer of this old hotel is stunning. The location is great. The rooms are clean.After that it's all downhill. We were with a group, and almost none of us had hot water the first night. Some of us had no water at all. Our room was on the 3rd floor. When we complained about the lack of hot water they offered to change our room. We spent an hour next morning packing up and waiting to move to another room. They moved us to the room next door to the one we left. Which was vacant because they had just moved someone else on our tour out of that room because - you guessed it - they had no hot water! Apparently there was some problem with the hot water system while we were staying, but this was never admitted, and no apologies were offered. They just shuffled us from room to room knowing it would make no difference whatsoever. We were on a tour, so it's hard to know what we actually paid for the rooms here, but they were advertised from 202 euro and up for a room on the desk. The first night we went to the rooftop restaurant for tea. There was a salsa band playing about 3 feet from the table, so loudly that I could not stay to eat. In our room, the salsa music was still so loud from the restaurant there was no way you could sleep, but fortunately they stopped after an hour or so. The window was only shutters - so permanently open, so there was nothing you could do to shut out sound from outside. And the traffic noise was pretty constant all night.This hotel has a lovely restaurant on the 5th floor, with tables outside on a patio overlooking Havana as well. This was where breakfast was served. It would have been good if any of it was actually hot. When I asked at the desk for a city map, I was referred to the gift shop where I was expected to pay 3 euro for it.We were also sold at the desk, for about 4 euro, a card to use the wifi - we never managed to get this to work.On our 5 week trip through 3 countries this was by far the worst hotel experience we had.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 188 Rooms in 4 Storey building
- Restaurants (fee)
- Bars (fee)
- Souvenir shop (fee)
- Medical service (fee)
- Laundry (fee)
- 2 Twin beds
- Air -conditioning
- Bathroom with shower
- Satellite TV
- Mini bar
- Safety deposit box
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
- Hotel Contacts
- Extra Info
Ingnacio Agramonte 267 Habana Vieja, Havana Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
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Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
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