- What's Included
Our OpinionThis hotel is okay, but not much character. Located just across the street from the National Ballet.
I appreciate that things are tough in Cuba and that the hotel is old but when you are charged $200 per night you expect a bit more than glad wrap for your bathroom window; tiles so cracked they cut your feet; and electric sockets hanging off the wall exposing dangerous wires. On top of this the staff were sour and unhelpful. A smile doesn't cost anything. The only plus about this hotel is its location - close to old and central Havana sights. Such a pity as the building could be magnificent.
The location of the hotel is good however everything else is dreadful. The staff at reception are not helpful and the woman that manages wifi cards and international calls is the most miserable and rude person we have ever met. The drinks and food were also poor quality, do not stay!
The Plaza Hotel (built in 1908) is old but if you want a trip back in time come here - the rooms are adequate but the people are wonderful - sitting at the bar with the piano player playing "a kiss is but a kiss" I thought Humphrey Bogart would be coming thru the doors any moment. The location in great the view from the fifth floor (where breakfast is served) is great. We would definitely go back again.
We paid a lot of money to stay in the Plaza Hotel in the heart of Old Havana, reputedly a beautiful colonial building servicing as a "luxury hotel". The building probably was beautiful in the 1950's but little has been maintained since then. Our party booked 3 rooms which were in disgraceful condition. Lights didn't work, no hot water, dribbling cold water, broken windows, broken phone, no toilet seat, damp smelling, filthy bedding ..... the list just goes on. However, what really stood out was the absolutely unforgivable customer service. Cubans are very hospitable people but not so the staff at the Plaza. They were rude and would often just ignore requests, refusing to speak to you and locking themselves in the back office leaving the desk unmanned. When they did bother to communicate it was through a cigarette end hanging of their bottom lip. They wouldn't change money or connect phone calls or even give simple directions so sites around the Old Town. I have never experienced such a miserable team of people less interested in their job than these people. One can only assume this is some sort of Government run operation and the staff get paid whatever happens.The Plaza Hotel was the absolute low point in what was otherwise a beautiful trip to Cuba. We had 100% better facilities and service staying in family run casas through Air BnB.
This is a hotel that was no doubt lovely in its heyday. The vaulted ceilings of the lobby, the tiled floors, stained glass skylights and classic facade all show promise and hark back to a bygone age...Now, however....The rooms are small, dingy, with antique aircons, doors that won't open, windows that won't close... Some of these things are part and parcel of the 'Cuba experience' and could possibly be overlooked if the service was efficient and friendly - however it was not. The attitude of the front desk staff was almost to query why you were disturbing them, and the level of assistance was zero.So, in summary, visit to look at the facade and to have a drink in the lobby - but stay somewhere else!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 188 Rooms in 4 Storey building
- Restaurants (fee)
- Bars (fee)
- Souvenir shop (fee)
- Medical service (fee)
- Laundry (fee)
- 2 Twin beds
- Air -conditioning
- Bathroom with shower
- Satellite TV
- Mini bar
- Safety deposit box
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
- Hotel Contacts
- Extra Info
Ingnacio Agramonte 267 Habana Vieja, Havana Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
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