Hotel ROC Presidente
- What's Included
OverviewIn the heart of Havana in the El Vedado area. Approximately 3 km from Old Havana; 130 km from the Varadero airport.
The Roc Presidente Hotel has a Cuban colonial feel with a wrap around porch where drinks and a cigar can be enjoyed while watching life go by. Walk to the sea a block away or take a dip in the swimming pool area which is very inviting. Maintenance is ongoing at this property as evidenced by the smell of paint and varnish. Rooms are adequate have hot water for showers but the shower had may not be attached to the wall nor may the blow dryer work. Buffet breakfasts are extensive and one can try Cuban specialties.
I booked a triple room via cancelonI had all of the confirming documents ... which had all my details and complete details of my kids, the type of room, etcAnd when I arrived they insisted for 2 hours that they had no details of any reservation . Couldn't locate anything despite all sorts of confirmation numbersThey Kept me and my kids waiting in the lobby.Eventually they said that I had only booked for one person ... so said they would charge effectively a further usd 150, such that I ended up paying usd 500 for the worst room ever.And we were treated disgracefully... start to finish.DO NOT STAY... is what I would say.Besides the fact that you could end up paying a 5 star US hotel rate , for a 1 star hotel marooned in no mans land, with no close attractions....it is a very long way from old havana . Everything in the hotel was shabby , the wifi you paid for ( no biggie) however to get any wifi connection you had to be in a few select spots in the lobby ... bit comical The food was at best average. The service fawlty towers likeMy Kids sadly won't remember the good things that amazing Havana has to offer ... educationally.Just the shoddy treatment at the roc 🙁
I was in Havana for 6 days and spoke little Spanish and met the most kind, attentive and soft spoken travel advisor, Arianna who assisted me daily with identifying, mapping and providing advisement on where to go. Arianna was aware of my single travel status and ensured my safety during my stay. I would not have been as fortunate to travel throughout Cuba without her assistance. I appreciate and thank God for her being at the hotel and providing ongoing guidance during my stay. Arianna I pray you continue to assist individuals, groups and especially single women who are visiting Cuba. Sincerely, Iris
We were booked into the Hotel Presidente by the tour company. This is a old Cuban style Hotel in the Malecon area of Havana that I have found difficult to rate: while it is 2017 the hotel is in a country that is stalled in the 1960’s. So what standard to use? 1960 or 2017? So I would say in its “day” I would have been a 4 or 5; by 2017 standards it is still a solid 3 with its chief asset its staff.Accessibility: While there are stairs on each side of the veranda surrounding the hotel, there is a ramp in the side where mobility impaired individuals can access the hotel.The positive: The staff. the majority of the staff are pleasant and willing to help however they can. Boris and Michel (the evening porters) were particularly helpful, arranging for taxis and giving very good recommendations for nearby restaurants. The ladies at the reception desk were very accommodating. Security was omnipresent, neatly dressed and pleasant. The other positive was the staff in the buffet restaurant. For breakfast, omelets and eggs are cooked to order, as are crepes and waffles. Something for everyone and presented in a lovely, professional manner. Only small amounts of food are put out at once to maintain proper temperature. Many waiters circulate around the dining area, quietly removing used plates form the tables and bringing coffee/tea/wine when asked. One caveat: I am told if you want a good cup of coffee it is necessary to go to the small bar right outside the restaurant. The one evening buffet we had was equally well run, with beef, chicken, and two kinds of fish grilled to order (no steam tables here). There was a wide range of vegetables available to make salads, and a selection of breads and condiments. The dessert table was well stocked with a variety of offerings. One word of caution: know what your “package” if any includes. The maitre’d at the evening buffet insisted we had to pay for our wine (which was included in the price) When we asked the front desk, we were told the drinks were included and he was required to re-fund us the cost. There is also a nice veranda that surrounds two sides of the hotel, for drinks, lounging and listening to the nightly live music that was quite good. The pool, though not heated, was kept immaculately clean. There is a small tiende (store) next to the pool that happened to carry packets of what is supposed to be the best coffee in Cuba (a real find as we had been searching for it and everywhere it was sold out.) Elevators: very slow and small and may not accommodate larger power wheelchairs. Room: We were on the 9th floor for 3 nights and the 7th floor for an additional night. The two rooms were nearly identical. Our room was spotless and a good size for two, and the beds and linens were immaculate. Lighting was dim with no overhead light, one small light on the desk, and a small bedside lamp on each side of the bed. Lighting in the bathroom was slightly better. There is a safe in the closet (extra charge). There are plenty of hangers, but no iron or ironing board. Both rooms had a mini fridge which was great for chilling our bottles of water, and keeping the chocolate and cigars we bought cool.Amenities: the bathroom amenities are very nice, with Aran Oil bath gel, shampoo, conditioner and lotion. Contrary to what we were told there were both bath towels and a hand towel, as well as two rolls of toilet paper (something you will NOT find in most of the rest of Cuba.) The hair dryer is very old, difficult to use and overheats to the point the casing has begun to melt in some places. The sides of the bathtub are quite high and somewhat hard to navigate for a petite person. The shower has almost no water pressure and the water temperature was nearly impossible to regulate, with either very hot or cold and little in between. If you bring your own hair dryer, hair curler, straightener or whatever be aware that the outlet is an old-style two prong American style outlet, and the max is 1600 watts. There is only one in the bathroom. I brought a small 1200 watt dryer that, while slower than I am accustomed to, worked just fine. Air conditioning worked fine. Be aware there are no screens on the windows, so leaving the window open at night is at your own risk.Connecting: Electrical is extremely limited, internet is not included. One can buy a card at the front desk for 2 CUC for 1 hour but the front desk is sometimes out of stock. Best signal is in the lobby. The higher your room, the less likely you are to have service, with virtually none above the 7th floor. The internet so sporadic it is generally not recommended unless you REALLY need it. The wifi cards, though, can be used anywhere you see a signal in all of the country (only one wifi provider as you might imagine). The outlets are old American style two-prong, 220W (though there was a 110) Electrical is somewhat hit or miss, so charging items can be time consuming. In all we enjoyed our stay at the hotel, the laid back atmosphere and the “old time” elegance of this old standard.
In January 2017, my friends and I spent four weeks in Havana. We enjoyed breakfast and dinner each day in the Salon Miramar buffet restaurant at Hotel Presidente, Havana. We were made most welcome by the management and staff. The dining room was spacious and bright and overlooked the pool terrace where meals could also be enjoyed. The dining room staff were most pleasant and obliging and provided very good service. The meals were excellent with a wide variety of tasty options for the different courses. Dishes were replenished efficiently as needed and service at the grille was prompt I am looking forward very much to a return visit in January, 2018. Basil Boardman
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- 158 Rooms
- 1 Pool
- 3 Restaurants
- 2 Bars
- Internet access (fee)
- Car Rental Desk
- Laundry service
- Tour Desk
- Currency Exchange
- Massage (fee)
- Medical Services (fee)
- 1 Queen or 2 Double beds
- Mini Fridge
- Air Conditioned
- Hair Dryer
- Safety Deposit Box
- Satellite TV
- Maximum Occupancy 3
Resort Location Map
Hotel ROC PresidenteHavana,Cuba
- Hotel Contacts
- Extra Info
C/ Calzada 110 Esquina Avda de los Presidentes Plaza de la Revolución, Havana Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
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Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
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