- What's Included
Beautiful hotel! Location is great, walking distance to many popular spots. Staff was very welcoming and ready to help. Food is fantastic here :) rooms are clean and comfy. Rooftop pool/restaurant area has great views of Havana with yummy food and snack choices. I would definitely recommend this hotel. The concierge lady was super and helped us find the exact restaurants and bars we wanted to see. Thank you!
A lovely old style hotel which has been beautifully restored with lots of Art Deco features. The rooms are big (we had 2 junior suites with connecting door) and well equipped. Mezzanine Bar with early evening piano player is a great place to enjoy a pre-dinner cocktail. Roof terrace and pool is a nice place to relax and watch the evening sun set over the old town. Buffet Breakfast was pretty good offering hot and cold selections, and we ate in the Mezzanine bar a couple of times. Food was not spectacular compared to other Havana restaurants, but it was ok. Staff were generally friendly and professional. Location is good, right on the edge of the Old Town and you can walk around quite easily, or get one of the many bicycle taxis around town. Wifi was unstable in the hotel, but we kind of expected this in Cuba, so not really an issue. I note that some others have said this hotel is over priced for what you get. I think that's fair if comparing to other cities, but you have to remember that this is Havana and the supply of high end hotel rooms lags well behind demand. Overall a good experience.
We also stayed at the Iberostar Parque Central Colonial in Havana, and we preferred the Saratoga, but, like the Iberostar, the Saratoga is completely overpriced for what it offers, and we had a poor reservation experience, so beware.Pros:- Classy looking hotel inside, better than the outside. The lobby is small, but the mezzanine bar is very nicely decorated in classic colonial style; I recommend it for a drink or snacks (good Cuban sandwich). Nice hallways to rooms, modern elevator.- Rooms are not very large, but well decorated again, tile floor, nice wooden decoration in good condition. Bathroom was the nicest we had in Cuba, with small green tiles and nice white ceramic sink, good condition.- Staff was quite nice.Cons:- Reservation experience was poor: we asked for rooms with twin beds on HotelsClick.com and got double beds instead. The clerk at registration time refused to bulge (saying hotel was full; it didn't seem so at all based on people in lobby, restaurant and bar occupancy later on in the stay). The only thing he proposed was to add an extra bed in each room, so we ended up with rooms with little space. Worse, know that the rooms facing the inside on the first 2 floors (even number rooms) actually face the bar which is open 24/7, and which can thus be noisy depending on who is there. And we had these rooms. Overall, that was a bad experience, but we liked enough the hotel that it didn't entirely ruin our stay. But overall, very poor customer service at registration time. I strongly recommend you call ahead to double check you will be getting the room you want.- Price was very high, more than 450 Euros, which is just far too high for the hotel (not to mention the rooms we got), completely overpriced, just like our experience with the Iberostar Parque Central Colonial. As mentioned in my review of the Iberostar, if I were to do this again, I would either try the Iberostar Parque Central Modern or the Kempiski Manzana.Tip: avoid rooms on first 2 floors facing the inside (even numbers), the windows are facing the bar which is open 24/7.
The suites were absolutely fab - Pictures do no justice. Anybody giving bad reviews are simply forgetting one thing - They are in Cuba! The service is almost always the same but these people are being paid $20 or less a month! Once in a lifetime trip spent in the best place possible..
The staff was extremely helpful and friendly. They spoke excellent English and were very attentive. The rooms were immaculate and the environment quiet. The skylight over the bar area is stunning!! This is a must visit when traveling to Havana.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 96 rooms
- 1 Buffet & 2 a la carte restaurants
- 3 Bars
- Rooftop pool
- Fitness facilities
- Business centre (fee)
- Meeting rooms (fee)
- Wireless Internet access (fee)
- 24hr Room service (fee)
- Laundry service (fee)
- 1 King bed
- Safety deposit box (fee)
- Hair dryer
- Satellite TV
- Internet access (fee)
- Mini-bar (fee)
- Max occupants 3 persons
- Rooms with Double beds available on a request basis only, (based on availability upon check-in)
- DVD player
- Express check-in / check-out
- Express laundry service (fee)
- 24hr Room service (fee)
- Max occupants 3 persons
Resort Location Map
- Hotel Contacts
- Extra Info
Prado 603 esquina Dragones Old Havana, Havana 10200 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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