- What's Included
Do NOT book tours with these people...go to another hotel in Havana. The lady with the glasses who works in the tour office to the right side of the hotel forgot to put through our names for a day trip to Vinales and we were left waiting inside the lobby for almost 2 and a half hours, watching other tourists be picked up on time and depart for their journeys, to be eventually told that we could not go on the already paid for and arranged trip. We were left so disappointed and upset and it tarnished our experience of Cuba in general. On top of that, they charge $3 for a can of coke and $10 dollars for a wifi card that only has 60 min usage. Go to Parque Central Hotel (iberostar) just down the road, much better value, prices and atmosphere.
Just back & if you are going to spend the money stay at the new Manzana Kempinski La Habava which is also more centrally located in old Havana . Heaven forbid you ask for an extra towel, they count them & accuse you of stealing them when you check out. Believe me, you would not want to take a towel from the Saratoga, not exactly plush...Very expensive for what you get
Unfortunately our flight in to Havana was delayed and we did not arrive at the hotel until 1am however the service we received upon check in was excellent even at this time. We were placed in a room on the 7th floor over looking the mezzanine as this would be quiet for us at night, it was also a non smoking room (don't forget to ask for this if you are not a smoker) The room itself had everything that you would need and the pool area is great for relaxing, although there is limited shad and cover from the rain. The location of the hotel is excellent and everything is within walking distance. We ate all our meals in the hotel which were quite average. Unfortunately on my last morning at Saratoga I woke up extremely sick. We had a flight that morning to Cancun which I was luckily just able to make it through. Upon arrival in Cancun I saw the Doctor who advised that I needed to go to hospital, tests were run at the hospital and it was confirmed that I had contracted a parasite which lead to a stomach infection. Unfortunately I had contracted this in Havana (confirmed due to length of time spent in Havana) and must have been Hotel Saratoga as like I said before it was the only place we ate and drank (unconfirmed if it was from the ice in drinks or meat). I emailed the hotel to notify them of what had occurred and sadly it seems as though they were not bothered in the slightest.I do recommend this hotel however I would advise that you do not eat or drink here.
We were expecting a less than stellar experience but it was a rather nice hotel. The rooms are a little worn but it was lovely and clean with high ceilings. The staff is professional and courteous, though not warm. The rooftop pool was great with excellent views.
Wonderful atmosphere and traditional old world service. Not overly expensive, but absolutely everything is extra and I would suggest tipping generously. Breakfast can be included and is well worth it. Excellent location, within walking distance of most of the old city, no need for cabs most of the time.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 96 rooms
- 1 Buffet & 2 a la carte restaurants
- 3 Bars
- Rooftop pool
- Fitness facilities
- Business centre (fee)
- Meeting rooms (fee)
- Wireless Internet access (fee)
- 24hr Room service (fee)
- Laundry service (fee)
- 1 King bed
- Safety deposit box (fee)
- Hair dryer
- Satellite TV
- Internet access (fee)
- Mini-bar (fee)
- Max occupants 3 persons
- Rooms with Double beds available on a request basis only, (based on availability upon check-in)
- DVD player
- Express check-in / check-out
- Express laundry service (fee)
- 24hr Room service (fee)
- Max occupants 3 persons
Resort Location Map
- Hotel Contacts
- Extra Info
Prado 603 esquina Dragones Old Havana, Havana 10200 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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