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I was a 'guest' at the Saratoga in September this year. Supposedly 5 star...... All i can say if this hotel was in Europe it would most likely be a 3 star, at most. The staff are disinterestd at best at worse just straightforward rude. On arrival our family were given the keys to our rooms and left to find our own way. My alocated room was next to the lift even though there were clearly many empty rooms. The rooms themselves were worn out and basic. The bathrooms need to be rippd out asap, for hygiene reasons. For example the sealant around the bath was so foul looking i could not take a bath. Wearing flip flops in the shower was essential. The roof top gym has no a/c or water, which in roof top heat rendors it unuseable. The roof top pool staff will jot lift a finger to help you, unless there is a guaranteed tip involved. The food at breakfast is of 'no star' quality. On departure we had a car waiting outside but were made to wait to check out untill somene had been to the rooms to check that we had not 'removed' anything from the room!!!! We paid around £250 per room per night and we were accused of stealing a worn out face cloth. They wanted more money from us which my husband ended up throwing at the receptionist in disgust. To sum up, a most unpkeasant experience. Given that my daughter caught a cockroach in her bathroom and didnt feel that this was the worse thing about the room, i think you get an idea of the standard.
The hotel was friendly and welcoming. We had a small issue with getting hot water, it seemed we had to run the tub for a bit to get hot water in the shower. The street noise was very noticeable. But, the location was great and people were friendly. Bring earplugs.
Well it's just perfect, the bar is something from a dream and to top it of you have a pianist in the background who is a gentleman and was very kind and made us feel very along with the bar staff which made us a experimental cocktail 🍸 I recommend it for the menu. You made us feel very welcome 👍loved it
Ok ... where I am going to start? It's a nice hotel. It's clean. But it needs a lot of improvement. They reply to e-mails in 3 days time. My e-mail regarding transport from the airport was answered with "sorry your e-mail was in our spam folder. take a taxi to the hotel". Even I stated in my e-mails while booking the room that we won't be eating breakfast at the hotel, they wanted to charge me for the breakfast when paying for the room. Then the first room we had didn't get cooler than 22 degrees C. We asked the AC wasn't working, the staff told us the rooms usually don't get any cooler than 21 - 20,5 degrees C. Luckily we were able to change rooms (one with 19,5 degrees C). Another note about the rooms: patio view doesn't mean you've get a view, it means your window is tinted and you won't see anything. Plus for the fact that we could change our rooms and the bath amenities were plenty (although they never refilled them). Now the internet: you are lucky if you get wifi. According to the hotel some cellphones get wifi, some just don't.The food was .. uhm .. not so good. We had a sandwich at the bar (vegetarian sandwich contains only vegetables from a can). The vegetables at the restaurant are frozen and the typical rubbery like consisteny). The staff at the bar was too flirty, the staff at the restaurant arroagant (especially after asking for a detailed bill). All in all, the hotel is decent, maybe excellent for Cuba, but the hotel staff needs to work on their attitude (the concierge should know the price for a taxi, the bellboy shouldn't try to force our suitcase out of your hand etc.).
I was working in Saratoga's Hotel for 5 years as Sommelier then, I can say that you can find luxury rooms, confortable places inside, and the people who work there are very nice and professional. The history of that hotel is beautiful, and the location is the best. A good breakfast, nice Restaurant, and Bars. From the pool you can see an interesting view, between the historic and the tradicional life of the city.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 96 rooms
- 1 Buffet & 2 a la carte restaurants
- 3 Bars
- Rooftop pool
- Fitness facilities
- Business centre (fee)
- Meeting rooms (fee)
- Wireless Internet access (fee)
- 24hr Room service (fee)
- Laundry service (fee)
- 1 King bed
- Safety deposit box (fee)
- Hair dryer
- Satellite TV
- Internet access (fee)
- Mini-bar (fee)
- Max occupants 3 persons
- Rooms with Double beds available on a request basis only, (based on availability upon check-in)
- DVD player
- Express check-in / check-out
- Express laundry service (fee)
- 24hr Room service (fee)
- Max occupants 3 persons
Resort Location Map
- Hotel Contacts
- Extra Info
Prado 603 esquina Dragones Old Havana, Havana 10200 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.