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Ok so we arrived just after hurricane Irma so we forgave a lot on first night -however CUstomer service was non existentCheck in the girl was rude -we asked for water were told we had to buy it despite being told and advertised we had complimentary water and cocktail-we never saw that cocktailLocation not nearly as good as iborestar or the amazing Gran Hotel MAnzana which is where we would choose to stayRooms stunk of cigarette and cigars _air conditioner really didn't work , pillows were awful bathroom okRestaurant service was just awful -pool service the worst everDo yourself a favour and check in elsewhere this is not the no 1 hotel as advertised the pictures lie
My husband and I stayed at the Saratoga with our 1 year old baby for 5 nights last week. We had a great time. Hotel is very charming, quaint and beautifully decorated. Location is perfect. Staff was friendly and helpful and check in was easy. I don't think it's great value for money but Havana is very overpriced anyway. The mezzanine bar was great and the rooftop pool was all we needed after a day out exploring the hot streets of Havana. Breakfast was not included and they charged 24 CUC per person if I'm not mistaken. That was a huge let down. Instead we would have breakfast in one of the many cafes in town and never spent more than 15CUC for both of us. After 5 nights we then left and moved to Varadero where we caught Hurricane Irma which turned everything into chaos. We got our flights back home cancelled for 3 days and we then came back to Havana only to find every single hotel in town fully booked or closed because of damages post-Irma. So, for our surprise Saratoga had a room available and welcomed us very well again one more time. A few days after the hurricane and most parts of Old Havana still suffered without electricity, water or internet but we had no issues whatsoever. So overall, I highly recommend this hotel and would gladly come back in the future.
I switched my room from the Kempinski to the Saratoga, thinking it would be a little more authentic. Not only was it not, everything else became that much harder, the stay less enjoyable and the value-for-money just poor.Booking was a total pain and none of the "third-party" links they sent for US payment worked. That means even more US cash at a bad exchange rate. BTW, the people who checked out next to me didn't have enough cash and said they were misinformed by whoever took their reservation. The hotel gave them a hard time but after 20 minutes figured out how to charge their US credit cards.The junior suite looked great with a balcony facing the Capitol building. Unfortunately, two out of three showers were cold. If the beeping cars and buses throughout the night weren't bad enough, the barking homeless dog right outside the hotel was the icing. You'll wake up at least once an hour with one of these rooms.As far as location is concerned, the Hotel is on the wrong side of the capitol... add 10 minutes to most restaurants and destinations you want to walk to. The facilities are nice, though the lobby's lack the character and grandness of the larger hotels. Security is a little bit of a concern... when my room card stopped working they made another one without even asking my name. I also left the tip for maid service out on the night table the night before departing because I wanted the currency set aside before leaving in the morning, but it wasn't there when I got back from dinner. Don;t get me wrong, it's not a terrible hotel but for one of the most expensive in the city they don't provide the requisite level of service. Booking and paying for the Kempinski was easy. The concierge is totally responsive, reservations are made in less than an hour... not a day or two. Walking in (since you have to pass it to get anywhere) and talking to the staff and guests, everything is just easier. Same thing with the Iberostar, which is where all the Europeans go as opposed to all the Americans going to the Saratoga.Very disappointing... not worth the money or the inconveniences
The rooms were very comfortable and the staff was friendly and accommodating. There is a great bar. I would avoid the hotel restaurant which was quite more expensive than the wonderful restaurants that Havana can offer. If your room rate does not include breakfast buffet, the room service breakfast menu is surprisingly good value.
Saratoga is an elegant hotel located right by the Capitol building. Excellent hotel makes it easy to walk around Havana. The price is on the higher end but you are guaranteed a decent room, nice mezzanine bar with live music and lovely view from the rooftop. For those who does not want to try their luck airbnb, this is a great choice.Free bottle of 1.5ml water - this is extremely helpful for a day of walking tour in hot and humid Havana. Free Wifi - the connection is quite slow and unstable, but hey it's already better than no connection at all in most places of Cuba. There is a travel agency on the lobby which sells tickets to Partagas cigar factory 0 unfortunately all factory is closed now (visited Aug 2017). The price is a bit too high for this, but it's the same for every hotel in Cuba.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 96 rooms
- 1 Buffet & 2 a la carte restaurants
- 3 Bars
- Rooftop pool
- Fitness facilities
- Business centre (fee)
- Meeting rooms (fee)
- Wireless Internet access (fee)
- 24hr Room service (fee)
- Laundry service (fee)
- 1 King bed
- Safety deposit box (fee)
- Hair dryer
- Satellite TV
- Internet access (fee)
- Mini-bar (fee)
- Max occupants 3 persons
- Rooms with Double beds available on a request basis only, (based on availability upon check-in)
- DVD player
- Express check-in / check-out
- Express laundry service (fee)
- 24hr Room service (fee)
- Max occupants 3 persons
Resort Location Map
- Hotel Contacts
- Extra Info
Prado 603 esquina Dragones Old Havana, Havana 10200 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
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