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We were part of a small tour group who had booked our tour six months in advance. Our tour company had warned that hotels had a tendency to overbook so we asked our guide to check our reservation on the way into Havana from the airport. She was assured that our reservation was assured. We arrived at the hotel, unloaded our luggage and presented at the Reservation desk to be told that our rooms had been let to someone else and that we would have to go to a second-rate rotel in another location. Too bad that we had already paid for a subsequent three day reservation on our return to Havana.
Great location for sightseeing, local restaurants. Rooms are very dated but clean, we had a balcony but the noise from the street was very noisy day and night. Breakfast was good, lots of variety with ready to order omelettes, staff in restaurant don't say speak, I arrived for breakfast 6.57am (its opens at 7am) and was rudely told to leave and wait outside as they weren't open, same with hotel bar, rude unfriendly staff. The staff ruin the hotel, I don't think any of them have had any hospitality training, they are rude, unhelpful, and rarely speak to the guests and make you feel unwelcome! There are much better hotels next door and across the road, (with nicer staff) but if you are in Havana for a few nights then its ok.
Located at the center of the Hanava. However, every staff in front desk looks like "sorry, I just sit here and cannot help you." But i do recommend their restaurant ! Nice breakfast, lunch & dinner. Restaurant staff and housekeeping are friendly and helpful.
Had room at front of hotel that allowed me to open window and listen to the noise and view the vintage cars ' and people of Cuba I true Havana style .Hotel was not the best no atmosphere in evenings no music like other hotel across road , in evening sat at tables outside of restaurant asked if could order a drink the waitress said I had to go myself as they didn t do this . On first day in this hotel my husband and I went to bar for a drink ordered 1 cola husband handed over 10 cuc and was short changed by a rather unpleasant bar man . this was raised with manager but he said no proof , What happened to the customer is always right ? Not the case here .Went across to parque Central hotel staff friendly atmosphere fun ' this is where I wished my holiday had started .Havana itself fabulous check your change !
Very good hotel by Cuba standards, will be perfect once the little details are taking care of.Staff was helpful and kind. Only down point was the breakfast buffet; even though it is till 10:30am, the employees start closing up shortly after 10am...
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 63 rooms
- 1 A la carte restaurant
- 1 Bar
- 1 King or 2 Double beds
- Satellite TV
- Hair dryer
- Safety deposit box
- Mini-bar (fee)
- Max occupancy 3 persons
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
- Hotel Contacts
- Extra Info
Calle Prado 408, Havana 10100 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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