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Perfect location. We had a big room and big beds. Breakfast was fine for Cuba. Tv worked well and free safe. Some of the staff was not so nice. I have an Asian wife and they didn't treat her so nice once. Rooms are a little worn but this is Cuba. Restaurant good for breakfast but dinner wasn't so good. Many restaurants in the area.
First of all, the hotel is way too expensive for what it offers, but I could have come to term with it, we know Cuba's situation, but what we didn' like at all, and is tha main reason for the negative review, was the total carelessness for a customer's need or care We were in dire need of some help to buy bus tickets, nobody lifted a finger to help us, neither at the tour desk, where the lady promptly sent us to another site (where we received the some treatment, we could find any agency or tour desk willing to help us book these tickets, but this is another matter...) nor at the front desk, where the officer didn't ever bother to make a call, but promptly suggested to take a private taxi. The only twinkle in the front desk officers eyes could be seen when we showed up for changing our currency in CUC, applying a change rate not seen in any other hotel or money chance office later visited. I must tell the truth, we've visited so many places around the world, but have never experienced such a carelessness towards travelers.
At the suggestion of our Cuba trip organizer, in order to avoid the $135 a day single occupancy rate at the higher end Hotel Parque Central, I agreed to stay at the Hotel Telegrafo, described as a "boutique hotel", with most of the same amenities at $100 a day less for the single occupancy penalty. I don't consider myself a travel snob. From my previous travels abroad, I understand that rating quality hotels is subjective, especially when comparing to US standards. But here, all I had to do was walk across the street to the Parque Central, where the rest of my traveling group was staying to see the stark contrast between hotels. In retrospect, if I hadn't been misled by the organizer into believing the two hotels were comparable, I never would have agreed to stay at the Telegrafo, despite the $800 savings.I speak Spanish better than the average non-native speaker and while walking through the door from a group dinner the second night of my stay I over head the night desk clerk talking to another receptionist, saying, "estos pinche Americanos..." before looking up and seeing me. I would have loved to hear the rest of his sentence and really know what he thought of travelers from the United States spending their money in Cuba! I reported this the next morning to our travel guide but not wanting to further deepen the divide, I asked him not to report it. There is enough underlying animosity already towards the US. Unlike the Hotel Parque Central where public parking is not allowed near the entry, at the Telegrafo there is no protection from the onslaught of barkers beckoning you to their taxi, or if at a later hour, an evening with a woman for $25 - or in my case, a offer of a 14 year girl, "muy bonita" from a relentless pimp who followed me several yards before I threatened to tell the police. This would not happen in front of the Hotel Parque Central or the neighboring Iberostar. Otherwise, the included breakfast was limited but fine. The rooms were adequate, but the rain shower head was merely a drizzle, hardly enough to rinse if you have a full head of long hair. During my stay, the desk ran out of internet code cards and was advised from another traveler to go to a nearby WiFi "hotspot" park to purchase one from a private marketeer. In Cuba, WiFi is still spotty at best. Don't expect to be able to log on anywhere but in the hotel lobby or at one the the several city "hotspots". Unlike in Mexico, just miles away, using your US phone carrier's international plan will be prohibitively expensive. The highlight of my stay at the Telegrafo was the friendliness of the room maids, who were always cheerful and if tipped, would show their appreciation by exhibiting artistic skills with sanitary paper and, in my case, a wonderful Swan made from my bed cover with a sincere thank you note in English.One tip. DO NOT accept a room with a window towards the Parque Central. The noise from the taxi drivers and other street activities does not let up until the wee hours and starts again very early. The hotel claims they have double pane windows but absolutely bring your best ear plugs should your choose one of these rooms! All in all, by US standards, the Telegrafo is a Quality Inn Suite in a shady neighborhood with a lobby and a bar. Nothing more. Three stars is generous.
Nice hotel in an excellent location for old Havana. The room was very big and clean looking out to Parque Centrale at the front & a block of run down apartments to the side which provided a strangely picturesque view of the realities of the state of the buildings in Havana. This did not however seem to dull the spirits of the man I exchanged a wave to each morning as he ate his breakfast on his balcony. The shower was hot but not very powerful and there were a couple of things that seemed to reflect some of the traits of Havana such as bedside lamps that have a plug that has different pins to the sockets so cannot ever be used or that when the bar ran out of beer I had to go to the restaurant bar to get a bottle but was told that I would have to get a glass from the main bar.These sort of things are enjoyable traits of Havana (like my 1950's Dodge having a SEAT steering wheel) things sometimes aren't exactly what they seem and some processes can seem a bit inefficient and the country is all the better for that as far as I am concerned
Our room faced the street and had a small balcony - not large enough for chairs or tables. Surprisingly, the room was quiet at night. It's a simple hotel that served its our purpose for us. The room smelled of smoke (I'm not sure that they have any non smoking rooms). We stayed in Havana for three nights, which was the right amount of time for us.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 63 rooms
- 1 A la carte restaurant
- 1 Bar
- 1 King or 2 Double beds
- Satellite TV
- Hair dryer
- Safety deposit box
- Mini-bar (fee)
- Max occupancy 3 persons
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
- Hotel Contacts
- Extra Info
Calle Prado 408, Havana 10100 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
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