- What's Included
On arrived at the Telegrafo Hotel, Havana there was a male and female person behind the reception desk who were scruffy, they did not acknowledge us, in that there was no greeting and there was this foul smell in the reception area. Once we were checked in we explained that we had not been able to change currency. We were told we could put any items from the bar and restaurant on our bill. The room was not clean; there were mold spores on the ceiling, marks on the sheets, no hygienic mattress cover, stained toilet seat, and debris including hair on the floor. With a plan to talk to the Holiday Place rep the next morning we went to the bar where we were told we could not put drinks or food on the bill. There were four German tourists who had already ordered and had been told exactly the same at check as us at check in. An argument then started between four German tourists and the barman. We left and walked to another hotel to change currency and get something to eat and drink. The next morning, we found the Holiday Place rep at another hotel and after speaking to her and hotel reception, we changed rooms. This room was so much better and clean. We ate in the hotel just once for lunch where we waited an hour for a chicken sandwich that was not edible, after that experience we did not eat there again. The best hotel for food was the Central Park. Cuba was great and we made the best of our holiday but this hotel was awful.
It's quite difficult to write a review of accommodation in Cuba as standards are very different to elsewhere. On the whole, this is a decent hotel with ok food and slightly disinterested/functional staff. Rooms - we had one overlooking the main square (a friend had an internal one, she didn't like it, very dark). Great view of the square and old cars, good soundproofing, comfortable beds, decor rather dated, very clean, modern TV, well-supplied minibar, tired bathroom with lacklustre shower. Location - as above, on Parque Central, absolutely ideal for sightseeing, directly across the road is Obispo, a long narrow and vibrant street leading to the port area, full of bars and restaurants. Staff - some friendly and helpful, others somewhat staid, formless and very much rule-bound. Food - food supply and variety didn't seem to be a problem, but dinner was rather bland/substandard and un exciting. Breakfast range was excellent with eggs cooked to order, but there were flies all over much of the buffet food. Overall - a reliable if dated/tired hotel, but in a great location.
Best location, just across the Plaza Central and on the Paseo the Marti, close to many restaurants and touristic spots. The building outside is old and beautiful and it is modern in the inside. The hotel has been refurbished and looks very neat. My room was facing the Plaza and it was always a spectacle to observe the old cars passing in the streets through the window. The bathroom was big, but the tired shower would make your bath last hours- drops of water would fall. Hated it. Slow service though, both at the bar (unique designed area) and at the restaurant (during breakfast). The continental breakfast had a variety of breads and cheese. Nice. Satff was very helpful when providing a crib for my baby and preparing him a sandia juice (watermelon). No amenities for children.
The staff were quite unhelpful and service in the outside bar area was very slow. At one point it seemed we were being ignored. the hotel itself is very nice and clean. It is well placed for sightseeing in Havana.
We spent our last night in Cuba here, after earlier spending 2 nights at the Plaza hotel just across the square. The difference was amazing. After 10 days in Cuba our expectations were not high. We had a suite here, and hottish water in the shower. The staff were helpful, the decor modern and interesting, the breakfast good. The location is central. The room was clean and spacious. Not sure what the room rate is - we were on a tour - but this was a comfortable and convenient location to stay in Havana
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 63 rooms
- 1 A la carte restaurant
- 1 Bar
- 1 King or 2 Double beds
- Satellite TV
- Hair dryer
- Safety deposit box
- Mini-bar (fee)
- Max occupancy 3 persons
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
- Hotel Contacts
- Extra Info
Calle Prado 408, Havana 10100 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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