- What's Included
The staff were quite unhelpful and service in the outside bar area was very slow. At one point it seemed we were being ignored. the hotel itself is very nice and clean. It is well placed for sightseeing in Havana.
We spent our last night in Cuba here, after earlier spending 2 nights at the Plaza hotel just across the square. The difference was amazing. After 10 days in Cuba our expectations were not high. We had a suite here, and hottish water in the shower. The staff were helpful, the decor modern and interesting, the breakfast good. The location is central. The room was clean and spacious. Not sure what the room rate is - we were on a tour - but this was a comfortable and convenient location to stay in Havana
Room was clean, large and with comfortable beds. Plumbing facilities in bathroom a little tired but all worked. ( You can't always guarantee this in Cuba). Breakfasts were self service and excellent with a chef on hard to cook you an omelette while you watched.Bar was good with ample drinks and good snacks. Staff by and large helpful and friendly.
We stayed at the Telegrafo for two nights having booked independently through Travel Republic.We booked one single and one double room and were given adjacent rooms on the 2nd floor overlooking Parque Central.The welcome we received was warm and the initial impression of the hotel was excellent with its bright 'Boutique' style lobby and bar with quirky exposed brickwork arches and columns.The rooms were superb with amazing high ceilings and huge windows giving a light airy feel and a great view of the park. The windows were double glazed and although there was a background noise from the busy street this wasn't intrusive and was only to be expected from a building in the heart of a busy city. It certainly had no impact on the quality of our sleep as the beds were very comfortable with extra pillows available if needed.The bathroom was very large with an over the bath shower and plenty of hot water at a good pressure. Plenty of soft white fluffy towels provided.The cleanliness of the rooms was first rate and there was a small basket of rum miniatures and nuts at pretty reasonable rates for a mini bar in an hotel.The only criticism I would have is a minor one...the hallways seem to have a problem with leaky pipes in the ceilings and the carpet was stained in several places. The hallway carpets also seemed to be in need of a good vacuuming, something I have noticed in other Havana hotels.Breakfast was plenty full and very acceptable with absolutely fantastic coffee.The main positive though is the staff, they are all amazing. from reception to the bar they were courteous and efficient. I would like to make a special mention of the Concierge and the doorman (really sorry I have forgotten your names) who made amazing efforts to get us a vintage car return journey to and from the Tropicana after non of the yellow taxis wanted to take us. They found us a reliable young man who drove us there very carefully, waited and drove us back for 20CUC each way.All in all for its position, rooms and staff I would highly recommend the Telegrafo and we hope to stay a little longer next time and in the not too distant future.
Arrived at this hotel on 21/01/17 after a long and tiring journey from England. When we arrived we were told our room was not available due to repairs needed in the hotel, we were also told there was not an alternative room so they had booked us in another hotel and paid for the cab to take us. When we saw the holiday rep the next morning she was not aware of this. It was a very disappointing start to holiday. The room in the alternative hotel was very small and noisy and we requested to change the room the next morning wasting half the day whilst our holiday rep and staff at the Telegrafo arranged this.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 63 rooms
- 1 A la carte restaurant
- 1 Bar
- 1 King or 2 Double beds
- Satellite TV
- Hair dryer
- Safety deposit box
- Mini-bar (fee)
- Max occupancy 3 persons
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
- Hotel Contacts
- Extra Info
Calle Prado 408, Havana 10100 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.