Iberostar Parque Central
- What's Included
- All Inclusive Features
In a great central location, this hotel is definitely one of the best in Havana, if not the best. Great service, good food, large rooms and a fabulous roof top pool with unmatched views of Havana. Definitely a recommend for this hotel.
What can I say!My wife, my daughter and I stayed here from 10th August until 14th August 2017 and then again on the 23rd August.My daughter has special needs and we contacted the hotel a few months prior to make arrangements for her. On our arrival, not only was everything exactly to requirements but they took our daughter to their hearts and we were treated like royalty!!The interesting thing was that....they treat everyone like that!!Jose, the manager, greeted us personally and everything he said was sincere not just lip service. The staff were wonderful. Nothing was a problem and every one of them wanted to help, we were always greeted with a warm genuine smile and we really felt that they really enjoyed their work.We love to "people watch" and both my wife and I have worked in the retail industry for some time and can spot when it's fake or not. We sat in the bar and watched the attention to detail and how the staff interacted with their customers....this was definitely not fake!We have been fortunate to stay in many lovely hotels around the world but this was the first time we have experienced a genuine perfect balance between being friendly and excellent service.From a more practical point of view...it's an excellent location, the food is good, the breakfast bar is plentiful, the rooms are beautiful (we stayed in the older colonial part of the hotel) and were very comfortable. Beds and pillows were comfy. Lobby bar and cocktails are brilliant and at a very reasonable price. The roof pool is a must! It has a wonderful view of the square, food and drink service, spotlessly clean (as is the whole hotel!) and there is live music as well!!We love Havana and the Cuban people. We were not intending to go back to Havana for a few years but purely on our experience here, we will make a point of seeing our new friends soon.All of the staff were amazing but a few special thank you's:Rebecca at the reception desk, thank you for all your help and warmth you showed us.The "doormen", excellent local knowledge and willingness to help.A VERY special thank you to Priscilla on the management team, we have a new friend and really hope we get to meet you again soon.And Jose....what can we say, I know that this is your job to look after people and to ensure that your staff do the same but you are incredible! You made us feel as if we were at home and that you were a long lost family member we had come to visit. I really can't thank you enough for the love and warmth that you showed us and especially Vicky. You and Priscilla have huge hearts and are not afraid to show it. You know why this holiday was so important to Vicky and you made it so very special.We can't thank you enough and hope that we keep in touch and meet again soon.Thank you
Prior to leaving the U.K. I sent a personal E Mail directly to the General Manager to make a request. The fact that I did not receive a reply lowered my expectations of this hotel and created a very negative first impression.On arrival I was immediately impressed by the very grand lobby however this was short lived as I arrived at the check in desk to be advised that I was in the "Modern Wing" and not this one. I was directed with my luggage to a separate building. This is in no way the fault of the hotel but of the booking agency, who failed to make me aware that the hotel was in two sections and to give me a choice. That said, getting to the modern section involved going down and up two spiral staircases, with luggage (the lift wasn't working) and no assistance was offered. Two of the safety rails on the staircases had dangerously loose safety rails, creating a serious Health and Safety breach.The modern section reception wasn't air conditioned and the temperature was very uncomfortable. I was given my room assignment and was absolutely horrified at what I found. My room was number 1210 and was a room for the disabled. Whilst being large, the bedroom had only two very tiny porthole style windows and this made it very dark and gloomy, almost depressing. Equally disappointingly, the air conditioning wasn't working. I immediately reported this and a technician did attend and got it working, though just at a trickle. It took 90 minutes for the room to begin to cool and this was only when the internal bedroom door was closed. After a 12 hour journey I intended taking a long soak in the large bath tub however there was no plug so this was not possible. The next morning I spoke to reception and to the tour company rep. It wasn't possible to be relocated to the main wing unless I paid an additional $120 per night however I was moved to another room in the modern Wing. This room (1501) was perfectly fine. The air conditioning was powerful and effective, there was a large patio-style door opening onto a verandah, and the bath tub had a plug. Had this standard have been met on check in I would have been perfectly satisfied. The one negative of the room switch was that the staff failed to transfer my bags. When I asked whether this had been done I was advised that it was up to me to do it. Very, very poor service commitment. Very strangely for a hotel that claims 5* status, no bottled water was provided in the rooms. The hotel also made a charge were a guest to use the in room coffee maker. Iberostar has got its business model very wrong.Breakfast could be taken in the restaurant in either wing of the hotel. On the first morning I ate in the modern wing and the staff were quite focussed and helpful. Two musicians were playing soothing classical music and I liked the atmosphere. There was a decent selection of continental and cooked buffet and all items were fresh. This breakfast room was more of a cafeteria style. On my second day I ate breakfast in the old wing. Whilst being much busier, there was a much wider choice. The style and presentation of this location was much grander than in the modern wing, including the presence of table linen. Hotel staff advised me that the two buffets were identical. They were not.There is a swimming pool and lounge area on the roof of both wings. There was an absence of any form of shade and this made the heat of the direct sun unbearable. Staff were taking drinks orders however I could not see any location for obtaining pool towels, though there must have been a point for this as many loungers had used towels on them. These had not been cleared and this made it impossible to know which Ioungers were available. At 17:00 there were none that were not occupied or that had a towel on them when, in reality, there were less than 10 people present in the pool area.The Lobby Bar Portico was the main bar in the impressive main lobby of the old wing. Staff were attentive taking drink and light snack orders. Entertainment started about 22:15 each evening, though the advertising suggested that this would be at 21:00. Each evening this was energetic and enjoyable.Check out was a very bad experience. The receptionist insisted that I'd used the mini bar, which I had not. The lady was quite confrontational and only reluctantly removed the single charge. There was no satisfaction check and no farewell comment. Most disappointing was the fact that I was not offered any assistance with my baggage. Given that I had to carry this up and down two flights of stairs (lift still not working at one end) this was appalling customer service and typifies where this hotel fails most significantly. There were some fine examples of staff being kind and courteous and this was appreciated. Sadly, however, there were far too many examples of very poor service right the way through the organisation and this will ultimately, and quite rightly so, cost it business as excellence in customer service is the key differentiator that makes a hotel stand out for good or for bad. Sadly, The Parque Central stands out for all the wrong reasons. There are other hotels of quality in the immediate area and I would certainly consider these were I to find myself in Havana again.
This hotel is right in the heart of Havana and close to the old town. If you don’t mind seeing some of the poorer streets, most places of interest are within walking distance. I would say that walking around as a tourist is very safe, but the locals can be pushy trying to get you to take their vintage taxi tour, however, a polite rejection is usually enough! Beware of hustlers trying to persuade you to go with them to buy cigars, rum, coffee, etc, as you may end up paying more for an inferior product.The hotel itself is full of character in lobby and atrium area, with rooms modern and comfortable. Live music is played at many meal times either in or around the restaurants. On the roof is a swimming pool and cafe with wonderful views over Havana.If I was returning to Havana I would not stay anywhere else.
I visited this wonderful hotel in May and should have written my review sooner but seeing the devastation caused by Hurricane Irma, felt I should get my act together and sing the praises of this hotel and the staff.We stayed for three nights on a bed and breakfast basis in the old colonial side of the building. there is an adjacent modern building but i was glad we stayed in the old section which has bags of character and features. I loved the reception area which leads on to a lobby bar with art deco features, wide sweeping staircase. There was live music entertainment every night in the lobby bar area which was brilliant. there was a dance group performing one night. BEDROOMThe bedroom was spacious, comfortable and the air con was just right for little old menopausal me! Toiletries - the usual body wash, body lotion, (including shaving kit, toothbrush) were provided together with dressing gowns. No slippers. There is a laptop friendly safe in the wardrobe together with iron and ironing board. In terms of refreshments there was a dolce gusto coffee maker, no kettle for tea. A few dolce gusto coffee pods were provided. Bottled water was also provided daily. Our maid was lovely and left us notes and towel decorations which was a nice touch. TIP: (1) recommend staying in the old building for character. (2) suggest bring travel kettle if you prefer tea and dolce gusto pods if you want a latte etc. (3) bring mosquito repellent - i was bitten on the first night. Ironically i bought a plug in one with me but didn't think to use it on arrival.WIFI - unfortunately this was only available by purchasing a one hour wifi card from the coffee shop in the adjacent new building. Cost: 2 CUC per hour. BREAKFAST - We had breakfast daily which was very good and consisted of the usual eggs, scrambled eggs, sausage, bacon, pastries, toast, cereals, fruit juices, salads, cooked meats and cheese. I am rather fond of peppermint tea and tend to bring some t-bags with me just in case. Would recommend you do the same if, like me you prefer herbal tea. DINNER - We had dinner in the roof top bar one evening. We thoroughly enjoyed our meals. I had Fish with black beans and my husband had the chicken. We also had pizza in the restaurant in the newer half of building next door. The food overall was very good. Highlight of the evening was the musicians that play almost any song you want. They were a duo (guitar and violin). We requested a buena vista social club song which they played. it was amazing. The ladies on the adjacent table requested Hey Jude - the Beetles. Best freestyle versions i have ever heard.LOBBY BAR - We had club sandwiches for lunch at the lobby bar on the final day of our stay. We loved the vibe and atmosphere of the lobby bar in the evenings where we had drinks while listening to live bands. LOCATION - The hotel is in an excellent location to see the main sights such as the Malecon, the Museum of the revolution, Sloppy Joes Bar, El Capitolio and la Floridita, The roof top bar has amazing views of Havana and the lovely classic cars. There are plenty of bars nearbyPRACTICAL - i know there is some debate about whether or not to tip and to give gifts. I bought some lipsticks and mascara from pound shop, which i gave to our maid together with a tip for keeping our room clean, looking after us and the lovely daily towel decoration. The hotel has a bureau de change. We were encouraged to exchange currency at the airport before boarding the bus transporting us to the hotel so we had local currency for meals, tipping and trips. You cannot take currency out of the country, so we used left over currency to buy rum and cigars at the airport!We went on a tour of Havana organised by Thomson. Which took us to revolution square, Havana Cathedral, the old town. A tour of Havana in an classic American car is also a must. Our guide explained about life in Cuba, history of the country, Fidel, Che. I would most definitely recommend this hotel.The staff were friendly, welcoming and nothing was too much trouble. Big thanks. Love, love, love Havana.
Amazing hotel, 5 star all the way, which I wasn't expecting! We were celebrating our 30th Anniversary & we were in a beautiful room, with fab veiw at the front of the hotel, watching all of the amazing cars & buzz of centre of Havana. They very kindly had a bottle of fizz & chocolates apron our arrival in the room, which was very much appreciated! Beautiful terrace with pool , superb veiws, especially at night. Food was very good, excellent choice at breakfast. Absolutely loved all of the Cuban music that was played every eve by live bands, also in morning & piano during day. Would very highly recommend this hotel. Thank you to all the staff.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Continental breakfast daily
- Welcome cocktail
- Late check-out (restrictions may apply)
- Optional Meal Plan - Buffet breakfast and a la carte dinner daily
- 278 rooms
- 2 � la carte restaurants (Mediterranean, gourmet)
- Snack bar
- Lobby bar
- Rooftop swimming pool with children's area and whirlpool
- Fitness Centre
- Gift shop
- Meeting facilities
- Tour desk
- Internet station (fee)
- Massages available
- Car rental desk
- Room service (fee)
- Atrium or Central Park view
- 2 double or 1 king-size bed
- Full bathroom
- Satellite TV
- Mini-bar (fee)
- Occupancy: 2 adults or 2 adults, 1 child
Kids Stay Free - Children 2 and under stay free, children aged 3-12 pay a special rate. Max. 1 child. Children sharing must sleep in a King size bed with parents or a request must be made to the hotel directly for a room with two beds or an extra bed upon availability.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
2 in 1 Stay! - Combine a 3-night stay at this hotel with a 4 or 11-night stay at Sandals Royal Hicacos Resort & Spa in Varadero. Please inquire for prices.
Resort Location Map
Iberostar Parque CentralHavana,Cuba
- Hotel Contacts
- Extra Info
Neptuno, esquina Prado y Zulueta Habana Vieja, Havana 10100 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.