Iberostar Parque Central
- What's Included
- All Inclusive Features
In a great central location, this hotel is definitely one of the best in Havana, if not the best. Great service, good food, large rooms and a fabulous roof top pool with unmatched views of Havana. Definitely a recommend for this hotel.
Taking into account that this is a 5 stars property- it is just ok. Could do better!! The rooms need to be refurbished. Have all the amenities. Felt squeezed in the room - 2 adl and 2 chd. The 2 convertible beds were not in the best shape. The breakfast is great!!! Everything you can think of.The dinner in the central restaurant - just ok - not great choice of menu :( a la carte restaurant is great!Nice bar and swimming pool area. The staff is slow and not the best I have seen. This ruins the whole impression. :(
100% Stunning hotel in every way . Fantastic service from arrival to departure. Outstanding ambiance threw out the hotel. The food is wonderful and ALL the staff are a credit to the hotel. The roof top Pool is fabulous bonus to this 100% Stunning hotel .
We stayed at this hotel for 5 nights in January 2018 coming from Varadero where we stayed 14 days. The hotel is nice however they have their own issues. We were given a room in the modern building where the view was an old building right in front of our building which is not very pleasant to see every morning especially when you are on holiday. We phoned the reception to change our room and they said they cannot do anything about it. However, we asked to speak to the manager and they put us in touch with customer relations department- what a change !! Gricel was the lady on duty that day and she went above and beyond to resolve our problem and make us enjoy our holiday fully !! We had to pay extra money for the room but she offered us one of the best rooms in the hotel with the best view of Parque Central. She showed us three rooms, arranged the move, explained everything to us and in 30 minutes we felt we actually had someone in that place who cares for us and makes sure our stay is memorable! If it wasn’t her, we would have moved hotels for sure!!! Not like many members of staff in the hotel, she always had a smile on her face and always ready to help which she did! She really makes a difference in that place and it’s a great asset to have in any business, so please send our thanks and regards to her from right across the ocean - London! We had a leak in our room through our entire stay, the engineers came 3 times to fix it and the leak was still there after 5 days when we left. The housekeeping knew about it and made sure they left 3 extra towels for us to put on the floor where it was leaking. As a 5* hotel, 1. This is unacceptable, 2. No apologies received, 3. When we addressed this to Gricel on our last day she offered us to change the room but we refused as we didn’t want to create anymore trouble and we were leaving the next day - but again, she was the only one who actually showed any concern for us and our stay. At breakfast, on three occasions, three waiters- members of staff were arguing in the restaurant in front of the guests - very unprofessional and uncomfortable! In the bar area, in the evenings we enjoyed having our cigars and a drink while listening to the live music and on three occasions were given the wrong bill to sign, higher by $10-$15 every time so be aware and check your bills before signing.On the top floor terrace at the pool area bar we were asked by the waiters to pay in cash and when we asked to assign our bill to the room they were insisting on paying cash which we refused as that’s not normal practice nor made us feel comfortable. We would also like to mention the excellent customer service received from the guys at the concierge department - Julio Cesar and Lainer who were always attentive when we wanted to book a taxi or asked for directions in the town or wanted to eat somewhere local, well done guys, you are also doing a great job there and thank you for all your help! Overall, it seems that at the management level needs improvement and staff management requires attention so the guests feel welcome by ALL members of staff and not only few. We will give the rating for service at a 5* but only because of the service given by Gricel, Julio Cesar, our maid Jaqueline who was fantastic and Lainer! Otherwise, the overall rating for the rest of the staff would be a 3* ! We would recommend staying at this hotel for its facilities however is not value for money at 750 CUC per night!!!
Great hotel, great location. Comfortable and well appointed room with view of the art nouveau Bacardi building. Breakfast buffet in Mediterranean Restaurant to be recommended. All staff friendly and very helpful. Roof top pool has great views over the city.
We stayed in room 448, right on the front over the square. It was lovely just to sit and watch the old cars drive around a little square outside the hotel. The room was very spacious, excellent amenities in the bathroom, slippers, robes etc. Only small issue the pillows were lumpy!Breakfast was a feast, I have never seen so many fresh smoothies on offer, cooked omelettes to order, smoked salmon, bucks fizz, all delicious.The concierge was very helpful in arranging a driver to take us out on a tour, the car was as old as my husband.We had a great trip and ended up for a cocktail at the National hotel which was worth a visit.Lobby bar was a great place to hang out and people watch. Most of the tables were for 4 with many having only 2 seated so sometimes we had to wait to find a vacant table. I was surprised to see so many smoke and those cigars are stinking!The bar had music all day with lots of singing and dancing, a sheer delight. Bar staff were friendly and efficient.There is a beautiful roof top pool with breath taking views, shame the weather was too chilly to try it out. Do pop up for some photos of the city
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- Continental breakfast daily
- Welcome cocktail
- Late check-out (restrictions may apply)
- Optional Meal Plan - Buffet breakfast and a la carte dinner daily
- 278 rooms
- 2 � la carte restaurants (Mediterranean, gourmet)
- Snack bar
- Lobby bar
- Rooftop swimming pool with children's area and whirlpool
- Fitness Centre
- Gift shop
- Meeting facilities
- Tour desk
- Internet station (fee)
- Massages available
- Car rental desk
- Room service (fee)
- Atrium or Central Park view
- 2 double or 1 king-size bed
- Full bathroom
- Satellite TV
- Mini-bar (fee)
- Occupancy: 2 adults or 2 adults, 1 child
Kids Stay Free - Children 2 and under stay free, children aged 3-12 pay a special rate. Max. 1 child. Children sharing must sleep in a King size bed with parents or a request must be made to the hotel directly for a room with two beds or an extra bed upon availability.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
2 in 1 Stay! - Combine a 3-night stay at this hotel with a 4 or 11-night stay at Sandals Royal Hicacos Resort & Spa in Varadero. Please inquire for prices.
Resort Location Map
Iberostar Parque CentralHavana,Cuba
- Hotel Contacts
- Extra Info
Neptuno, esquina Prado y Zulueta Habana Vieja, Havana 10100 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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