Iberostar Parque Central
- What's Included
- All Inclusive Features
In a great central location, this hotel is definitely one of the best in Havana, if not the best. Great service, good food, large rooms and a fabulous roof top pool with unmatched views of Havana. Definitely a recommend for this hotel.
I booked this hotel as a treat for when we arrived in Cuba... Three nights cost about the same as my plane fare so it was pretty expensive. Our flight was delayed so we arrived feeling quite stressed and disheveled from the journey. Unfortunately, I didn't feel welcomed on arrival and instead, as on other occasions during our stay, we felt like we were being judged. Sometimes staff members viewed us with suspicion or openly interrogated us to check that we were guests. I am not sure if they thought we were Cuban people, but if this is the case this just highlighted the barrier between locals and tourists in Cuba, which left a sour taste in my mouth at times. I was also hoping for a luxurious stay for the amount of money I paid and compared to other places in Cuba this hotel is well maintained. It has air con (this wasn't working at first but was fixed when I asked), there is a well stocked buffet breakfast, comfortable beds and a clean bathroom with comfortable robes provided. It also has a rooftop pool which I think is probably it's most appealing feature. However, there were no coffee making facilities in our room and when I telephoned reception to ask about this I was told to order room service, which would have cost more money of course. Really I would expect things like this to be provided in a hotel of this caliber. We were accommodated in the modern section of the hotel which was rather more soulless in the communal areas and the decor in our room was bit tired and not exactly modern. At breakfast there was a lot to chose from but personally I prefer quality over quantity. The coffee provided was poor and there was no butter, only margarine. I did like the option to have your eggs cooked how you wanted though and we found that the breakfast in the older side of the hotel was much better stocked than the modern side where we were staying.In conclusion, the stay was a bit disappointing, the bar staff were friendly and made a good mojito, but I don't think I would recommend staying here. Find a decent casa particular instead.
Stayed for 3 nights before going to Varadero. As this was our first time in Cuba I wasn't sure if people generally were unfriendly or whether it was just Havana. The latter it seems as people in Varadero were much more helpful. Good selection in the breakfast buffet although there was a daily battle to get a coffee never mind a refill. Room was a good size, comfortable and clean. Great central location with good views of the city. Risotto in Italian restaurant the best my husband had had outside Italy so he was delighted! Lobby bar was nice for relaxing.
DH and I spent 7 nights here (flew in NYE midday from Toronto; Sunwing package). We stayed in the colonial section in a suite. The suite was more than what we needed, but was the only room available with the package from Sunwing when we booked late in October. We did a walkthrough of the modern section and are glad we chose the colonial side. This hotel is pricey (not sure if prices were higher because of the holiday season?) but it has a lot of positives, so we are happy with our choice.The Good Location, location, location! The Capital Building, the Malecon, Old Havana and numerous restaurants are easily walkable from the hotel. We even walked (a long walk) to the Hotel Nacional one day.Lobby/Bar. This is a huge space with both smoking and non-smoking areas. It was a great place to end the day relaxing with drinks (and a cigar for DH). Drinks are a little more money than other places, but you do get a nice atmosphere and each night a different music group played. Staff were friendly and attentive.Room. The king bed was quite firm, but comfortable. The room was large with plenty of space and cleaned well. Water pressure was great in the shower. Amenities. We received 2 internet cards (the cards said 5 hours, but we actually got 6 ea.). The money exchange (for hotel guests only) was very convenient and open at various hours throughout the day. The hotel also had a well-stocked cigar shop, and although it was closed due to holidays at the beginning of our stay, an assortment of cigars was available at the bar. The concierge were helpful – gave us a map of the area and made dinner reservations for us.Breakfast. Breakfast was included and something for everyone was offered in the buffet (a pretty typical 5* hotel’s buffet) . They even had champagne for those who wanted.The BadRoom. The pillows are hard and quite uncomfortable. Upon arrival, our room had a bottle of water and 4 coffee pods for the coffee maker in the room….but that was it; they were never replenished. I asked cleaning staff about getting more coffee pods and was told to call room service (??). At the price paid for a room (suite) here and the quality of this hotel, I would think these should have been given daily.Safe. Our safe was locked upon arrival. We called the front desk, who said someone would be right up. No one came. The next day…same thing. Finally, we asked a cleaning staff member if they could fix it, and they did get someone who finally came.The UglyPool. Like I have said, this is a more expensive accommodation in Havana, but it does have perks with the amenities included. I consider having a pool and lounging area an amenity, one I have paid for…so, imagine our surprise when we found out people were coming in from off the street and using the pool area! The pool and pool area are not large. Only about 14 lounge chairs are at the sides of the pool with only a few having limited shade. The one day, we got to talking to some people lounging; they said they were staying at a Casa and just came here to use the pool. We were shocked to say the least (!!!); because of limited loungers, there were always people waiting for a spot to open. One day a young woman wanted a towel (which are recorded in a log with guest room numbers); she admitted she wasn’t a guest, but the pool guy still gave her one!!! The pool should be for guests only and a better system of ensuring this should definitely be enforced! The pool experience definitely left a “sour taste in our mouths”, but because of the overall positives, we did enjoy our time here.
The Parque Central is actually two hotels with two personalities. My room was in the Modern section. This is a very modern hotel across the street from the original. It could be a five star hotel in any city in the world. That said, it lacks the charm and atmosphere of other excellent hotels in Havana. No feeling of Cuba at all. The older hotel has the charm of Cuba and is also excellent. However, there is cigar smoke everywhere. While they do not allow smoking in the lobby, there is a cigar salon on the mezzanine which is open to the lobby and therefore all the smoke comes down to the lobby. My clothes were very smokey after only an hour at the lobby bar. The location is perfect for exploring Havana Vieja. The personnel in the modern section were very professional but not very friendly. The restaurant on top in the pool area was quite good. The breakfast buffet in the older section was better than the breakfast buffet in the modern section. This will not be my choice in the future. I visit Cuba for the Cuban atmosphere.
Stayed at the hotel for 4 nights in January and although my stay was adequate enough (although hopelessly overpriced) it was completely ruined by the rudeness and incompetence of the reception staff at checkout. To cut a long story short, the hotel's card machines were not working and I was forced to wait for 40 minutes whilst they attempted to phone their bank, to settle a $101 bill when they had already taken authorisation for $100. In the end the extremely rude receptionist ended up taking a copy of my card, something she should have done 40 minutes earlier. At no point was there any apology... in fact when I started to get annoyed I was told 'It's not our fault'... the standard line of the lazy and bone idol. The receptionist I dealt with was perhaps the rudest receptionist I've ever dealt with in years of staying at various hotels all over the world.Other than this experience the hotel was ok. The lobby is extremely noisy - full of outside tourists trying to get onto the internet. Not really a pleasant place to walk into. The food at the restaurants was pretty average - although the breakfast is excellent (although typically they are too lazy to show guests to a table - so it is a bit of a free for all at times). The gym was small but adequate and the pool area was nice. The junior suite I had was a little tired but quite nice and spacious with a nice view over the city. This hotel wouldn't be seen as a 5 star in most other cities and as such the 500+ Euros per night charged was extremely expensive. Perhaps it is 5 star for Havana standards (I've nothing to compare it with) - but without a doubt the attitude of the receptionists needs to change.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Continental breakfast daily
- Welcome cocktail
- Late check-out (restrictions may apply)
- Optional Meal Plan - Buffet breakfast and a la carte dinner daily
- 278 rooms
- 2 � la carte restaurants (Mediterranean, gourmet)
- Snack bar
- Lobby bar
- Rooftop swimming pool with children's area and whirlpool
- Fitness Centre
- Gift shop
- Meeting facilities
- Tour desk
- Internet station (fee)
- Massages available
- Car rental desk
- Room service (fee)
- Atrium or Central Park view
- 2 double or 1 king-size bed
- Full bathroom
- Satellite TV
- Mini-bar (fee)
- Occupancy: 2 adults or 2 adults, 1 child
Kids Stay Free - Children 2 and under stay free, children aged 3-12 pay a special rate. Max. 1 child. Children sharing must sleep in a King size bed with parents or a request must be made to the hotel directly for a room with two beds or an extra bed upon availability.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
2 in 1 Stay! - Combine a 3-night stay at this hotel with a 4 or 11-night stay at Sandals Royal Hicacos Resort & Spa in Varadero. Please inquire for prices.
Resort Location Map
Iberostar Parque CentralHavana,Cuba
- Hotel Contacts
- Extra Info
Neptuno, esquina Prado y Zulueta Habana Vieja, Havana 10100 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
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