Iberostar Parque Central
- What's Included
- All Inclusive Features
In a great central location, this hotel is definitely one of the best in Havana, if not the best. Great service, good food, large rooms and a fabulous roof top pool with unmatched views of Havana. Definitely a recommend for this hotel.
This hotel has 2 buildings. The older side is the better of the two. Unfortunately on a very expensive Jules Verne holiday we were put in the newer building. Our room was large but very run down, drab and badly maintained - a dirty ironing board was propped up against a wall, a plug hung from the wall. We asked to be moved but the next room was not much better. The lifts from reception also bordered on the dangerous. Reception staff were less than helpful, often verging on being downright rude, luckily we had a lovely guide with us who was able to sort out our & our fellow travellers many problems. Remember - this is a five star hotel, FIVE STARS!!! I've stayed in classier tents.On the positive side - the rooftop pool is nice although crowded. The views from the rooftop cocktail bar were fabulous on an evening. The old building had a nice atmosphere to have a drink or snack in. There was a large breakfast selection. And the hotel is in a very good position within Havana.We saw several new hotels being built so it looks like there will be more competition soon, the Parque Central will have to up it's game - significantly.
This is my second visit to this property. My last stay was approximately ten years ago. The place hasn't hardly changed at all...in 10 years! And that's not a good thing. The lobby remains the nicest part of the hotel; very vibrant and active. The rooms are terrible and are in dire need of an upgrade (really more a complete renovation). Bedding and towels are terrible. Carpet is worse. Air conditioning systems is inadequate. I stayed in a junior suite, but my traveling companions had similar complaints in standard rooms. Wi-fi is spotty, at best, and very slow. Service at the rooftop bar/restaurant was slower than the wi-fi, although the food was above average and the view was good. People stay here because this was the best, if not only, game in town for upscale Western tourists. Service is fine and the staff is friendly, even the newer building of this hotel (yes- there are two separate buildings and Americans typically get the older rooms I am told) is not that nice. Times have changed and there is a brand new property- Gran Hotel Manzana Kempinski- which is markedly nicer than this outdated Iberostar and just across the plaza. I thought about changing mid-trip, but as an American traveling on cash only my options were limited. In the end, this hotel may be nice for Cuba, but at the rates they are charging and the quality of the product that they are providing, it is not a good choice. Cuba still has a long way to go before it is ready for American tourists and this hotel needs to up its game in a big way if it would like to remain a viable option for demanding travelers.
Bad Bad iberostar sell me FAKE UPGRADE for spa they do not have & decline to return my $1500.00. I've been cheated by Iberostar, flair air, flight center & air Transat, all in on the FAKE UPGRADE sold
Hotel was beautiful, facilities were more than you could ask for from a city break. The view from the pool area is amazing and sums up Havana - the view shows the split between old and new Havana! The hotel is in a prime location a short walking distance from the old town (I say short we had an 8 year old that managed it). The bar was expensive in comparison to some of the bars outside but no more than a typical hotel bar in a city! I would highly recommend this hotel!
We originally looked at staying at the Four Points or National. Neither are as convenient as this hotel! Friends advised us to stay in Old Havana for our short trip & I'm glad we did. (I'd consider the National for a night on a return trip, as it was lovely when we went for dinner). We stayed in the main part of the hotel. The room was comfortable & clean. Safe & TV worked. There was an iron, blow dryer, coffee maker & mini bar (for fee), but we didn't use these. They still use the double round pronged outlets (no shaver plug in bathroom), so be sure you bring an adapter if coming from elsewhere. Everything was updated except the carpet (given the humid environment, not surprising). They even brought a foam mattress pad for our bed to make it a bit softer. AC in our hotel lobby & room worked amazingly well!!! It was convenient to return and drop bags, cool off, and rest before heading back out again. Cute towel animals each day! Despite the hotel being almost/sold out, the room was quiet. Some Salsa would drift in during a midday power nap, but it was still during the night. The Iberostar Parque Central "Modern" section appears to be undergoing renovations, and quite nice (we went in that entrance by mistake). Breakfast was included in the rate & was good. Just like the Cuban people, hotels are allotted a certain amount of food. They were out of OJ one day, ham another - it's just the way it is; however, there were plenty of other options! (not a complaint, just for awareness - this can happen at any hotel here.) There are a lot of tour groups that stay in this hotel - we went to breakfast around 8am & didn't have to wait. Around 10am, and we waited ~10 minutes as there were a lot more people. The front desk, concierge, personal service, and most staff spoke very good English. We had no issues getting directions, etc. Old car (hard top & convertibles) are right outside the front door, as well as coco-taxis, "tricycles" & yellow cabs. The concierge connected us with an amazing guide, who I would highly recommend (PM if you want info). There was internet in the lobby. It could sometimes be picked up in our 7th floor room also. EXCHANGE RATE was FAIR!! Euro to CUC was spot on. I looked at several other hotels during our trip and they were off by a significant amount. Welcome cocktail also! Pool is lovely, with an amazing view. I thought the hotel was slightly pricey for low season in Cuba, but it was last minute & among their last rooms too. The staff and location were excellent, and I have no complaints about this hotel. They have learned to excel at customer service!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Continental breakfast daily
- Welcome cocktail
- Late check-out (restrictions may apply)
- Optional Meal Plan - Buffet breakfast and a la carte dinner daily
- 278 rooms
- 2 � la carte restaurants (Mediterranean, gourmet)
- Snack bar
- Lobby bar
- Rooftop swimming pool with children's area and whirlpool
- Fitness Centre
- Gift shop
- Meeting facilities
- Tour desk
- Internet station (fee)
- Massages available
- Car rental desk
- Room service (fee)
- Atrium or Central Park view
- 2 double or 1 king-size bed
- Full bathroom
- Satellite TV
- Mini-bar (fee)
- Occupancy: 2 adults or 2 adults, 1 child
Kids Stay Free - Children 2 and under stay free, children aged 3-12 pay a special rate. Max. 1 child. Children sharing must sleep in a King size bed with parents or a request must be made to the hotel directly for a room with two beds or an extra bed upon availability.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
2 in 1 Stay! - Combine a 3-night stay at this hotel with a 4 or 11-night stay at Sandals Royal Hicacos Resort & Spa in Varadero. Please inquire for prices.
Resort Location Map
Iberostar Parque CentralHavana,Cuba
- Hotel Contacts
- Extra Info
Neptuno, esquina Prado y Zulueta Habana Vieja, Havana 10100 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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