- What's Included
Our OpinionPlease note that hotel standards in Cuba tend to be lower than in other Sun Destinations. Unless travelers are familiar with the resort or Cuban hotels, we typically recommend that travelers book a minimum 4 star resort when traveling to Cuba.
This hotel is a in my opinion a great value for what you get. First impression is good when you walk in and see the great lobby. The front desk workers can be a little rude but get you whatever you need. The elevator likes to take its time but most elevators in Cuba are like that. So I tend to use the stairs. It can be a little confusing finding your room at first because the second floor is not rooms instead it is an eating area for breakfast and dinners. So rooms don’t start till the third floor. My room I had for the week I had little complaints about except for the water temperature and pressure. Also the shower had a detachable handle but no holder to keep it up on the wall. But overall the room was your standard room. It had two full size beds, a small flat screen tv, a couple of chairs and a night stand. The room also had a great air conditioner that’ll get ice cold if you leave it on too long. If you’re looking for the best bang for your buck I think this hotel is a great one.
I had meant to stay for 3 nights at the Hotel Colina, on arrival on the first night I was told that my bathroom was broken and so they had transferred me to another hotel, which was very kind of them to do. When I returned from a tour back to Havana I came back to the Hotel Colina for 1 night and was informed that there was no hot water in my room, which was ok despite the fact I needed a real hot shower from being on the beach etc.There was a TV and an air-con vent which I didn't use. The bathroom itself was newly refurbished and pretty good! The sheets on my bed felt damp and smelt like mould, but I was so tired and so didn't bother to make a fuss. The breakfast in the morning had a wide choice, however there were flies over most of the food and even when sticking just to bread, I had stomach issues later on that morning. I appreciate that Cuba doesn't have all the luxuries that you may find in other countries, but basic things like ensuring food is kept covered, or ensuring sheets are clean would go a long way.I have to say the staff were so helpful and despite the language barrier always did their best to help with requests for taxis etc. I'd advise people NOT to book via Gala Hotels, they had promised me free transfers with the booking, which I had thought would be extremely helpful being a solo traveller and arriving at 11.30pm in a new country. Despite many emails and phone calls they just refused to help or do anything to honour their offer, and ended up just straight ignoring my emails, but yet had the nerve to email me and ask me to review their hotel....the hotel itself would get 3 stars from me, but the Gala Hotel company, a big fat 0
This is a standard budget hotel in a fantastic location. The room had 2 single beds , flat screen tv,A/C , decent bathroom and was kept clean. The only issue with my room was that I never had hot water . This wasn't an issue for me since it was very hot during my stay but I can see how this could annoy certain people . Several reviews mention poor water pressure however I never had an issue. The hotel has a great 24 hour snack bar / cafe that had an excellent patio on the street. The location is perfect as you're only steps away from "La Rampa" , havana libre hotel, a bus stop for the double decker tourist bus and several restaurants + bars. All the staff I met were generally helpful and friendly . For the right price I'd definitely recommend it . Keep in mind if you book this hotel through sunwing that you fly into varadero not Havana . This requires a 2 hour bus transfer from the varadero airport into the city .
When looking for a hotel our only requirements where cheap and central and that's exactly what we got. our first impressions of this hotel weren't exactly great however upon further refection I do now realise that for what we were paying in the location it is hotel colina is a good place. the beds are comfy, rooms are clean enough and there is a patio where you in range of the local parks wifi connection. breakfast isn't a three star Michelin restaurant but it does the job and the showers might now be outstanding but I felt clean after them. it is the kind of place that you don't spend much time in as you are out sight seeing most of the day however the staff are helpful and there are plat screened televisions with three English movie channels and a selection of news programmes aswell.
Hotel is nothing short of a horror film set. We only stayed here as our tour group was to meet here before starting our trip. It was smelly, grungy and thrown together. Staff were also ignorant and couldn't care less about customers. We discovered straight away that our toilet wouldn't flush, I tried to fix it and eventually got it to collect enough water to flush it. Then it took honestly 1 hour to fill again so we told reception and she didn't even acknowledge it as a problem. She sent a caretaker up and he messed around with it, dried his hands on our towels and told us it was fixed. Funny thing was he didn't even test it. It wasn't fixed. Shower dribbled and was cold and taps the same. Would of complained more only we were literally staying a night and leaving early that morning. Would avoid at all costs and have told our tour group to remove it from their itinerary. Stayed in so many more Casas in Cuba and Havana and they are cheaper cleaner and more central.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- Snack bar
- Front Desk
- Internet access (fee)
- Car Rental Desk
- Tour Desk
- Currency Exchange
- 1 Double or 2 Twins
- Air Conditioned
- Satellite TV
- Maximum Occupancy 3, Maximum Number of Adults 2
Resort Location Map
- Hotel Contacts
- Extra Info
Calle L e/ 27 y Jovellar Vedado, Havana Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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