Las Terrazas Aparthotel Islazul
- What's Included
Our OpinionPlease note that hotel standards in Cuba tend to be lower than in other Sun Destinations. Unless travelers are familiar with the resort or Cuban hotels, we typically recommend that travelers book a minimum 4 star resort when traveling to Cuba.
OverviewLocated in Santa Maria del Mar, just 20 minutes east of Havana, Las Terrazas Aparthotel offers apartments ideal for family or for those who want to enjoy longer stays.
This hotel hasn"t been sold in Canada for the last couple of years. The truth is it was a train wreck. The west side of the complex is no longer being sold but the newly renovated east side is being distributed once more by Carribesol in Montreal. The renovations by Cuban standards are brilliant.They offer basic but newly furnished apartments with a living room(television), a bedroom, bathroom and kitchenette( no stove).Unfortunately hot water is not part of the deal. The breakfast that was included in my package was alright and the service was good. The biggest disappointment was upon arrival.I had brought a lot of goods for a Cuban friend.This requiered the biggest hockey bag I could find and it had no wheels. I requested some help to get this bag to my room aproximately 1000 meters away from the checkin counter.I was told it is a 2 star hotel and there was no porter. I asked for a handtruck or a luggage trolly and was severley chastised by the desk clerk telling me I should no better than to ask. This hotel is good for a discount package but short on client service.
Great location if you want to be close to the beach. You just have to cross the street and you are on santa maria beach. But the rooms are in bad condition, food is not good. Better go to the restaurant just in front (really good value for the cost, great seafood and good cocktails). Good place for people, like i did, who are only passing by for traveling around cuba. Price is super cheap and hotel arrange all the pickups from and to the airport. Taxi to downtown habana is about 15$, if you go directly to the viazul bus station it's about 20$.
This is a Very basic hotel on a nice beach and access to Havana. If you are on vacation this is not the place for you. Try Tropicoco down the road instead. Only reason to check in is if you have no other option and need to stay just one night. Beach across the road is nice though. 20 min outside Havana. I can't think of any reason I would recommend staying here except say if you don't have any other options.
I booked with Hola Sun Tours. A gov't run company in Cuba. I flew to Havana, instead of Veradero, although we stopped there enroute. Upon arrival at Havana airport I soon discovered that there were no signs marking where to pick up my luggage at one of the two conveyor belts. Never saw my luggage again!! Hola Sun did not have a rep to greet me and take me to the hotel. Cost me $50 CUC taxi. Its a $25 CUC bus ride from Veradero, which is the 'tourist' airport in Cuba. It would have helped to have him there since I have lost my luggage and could not speak Spanish at the 'Lost and Found'. I filled out the Lost and Found claim ticket and later gave to my rep - never saw him again until the last day at the airport. I stayed 11days. The hotel was advertised as being in Havana, but was about 12km away. The swimming pool has not been used in years. The breakfast was good, but a lot of flies. Staff is friendly. The last day of the trip a bus was to pick me up at 3:15am to go to the airport. After waiting 45 minutes I took a taxi ($50 CUC cost). I was lucky to get at taxi at that time of the morning!! Now I am back in Canada and have to wait 30 days before I can make a claim for 'lost' luggage with Cubana Airlines. I am not pleased with Cubana Airlines/Hola Sun Tours as they have been unhelpful in every sense you can think of. They say the Cuban Government will pay for my losses. This should be interesting. More to come ...
We booked a 2 room Apt. here as it was the only room left "In" La-Havana. We arrived and felt very lost because the pictures on-line are beautiful and the reality was much more bleak! We checked-in and then had to haul our luggage 1/2 a football field away on a barely paved sidewalk to the room. When we finally arrived to the out building the housed our room, we were greeted by an empty pool with a dead crab in the bottom. Up 3 floors to our room... The 2 rooms were equally disgusting. There was no place to purchase bottled water. Plenty has already been said about the poor upkeep of this place (I stupidly didn't listen), I would just say that they are all true. We left and took a 25 minute cab ride to Central Havana/ Old Havana. All of the small, and sometimes large Casa's we stayed in were amazing, with amazing / personal service at a much better value!!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- 147 Rooms
- 2 Pools
- 3 Restaurants
- 2 Bars
- Disco Opens from Friday to Sunday, from 22:00 pm to 03:00 am
- Internet access (fee)
- Games Room
- Car Rental Desk
- Currency Exchange
- Shuttle bus to the city (fee)
- Tour Desk
- Tennis Court
- 1 Double or 2 Single beds
- Air Conditioned
- Safety Deposit Box
- Satellite TV
- Mini Fridge
- 1 Bedroom
- Maximum Occupancy 4, Maximum Number of Adults 2
- Kitchen Utensils
- Coffee Maker
Resort Location Map
Las Terrazas Aparthotel IslazulHavana,Cuba
- Hotel Contacts
- Extra Info
Ave. Las Terrazas e/10 y Rotonda, Havana Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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