- What's Included
- All Inclusive Features
far more than a 3 star hotel on American standards, but below that of a 5 star. The deficiencies are comparatively minor. It is clean, well-maintained, beautiful, with excellent views of the Atlantic and the Malecon (the sidewalk along the seawall). The staff are great, as are breakfasts. A few of the minor issues: the beds seem rather hard, the air conditioning is rather loud, with thermostats that are sometimes "iffy." The worst offense, from our experience, was that the beautiful tiled floors transmit the sound of chairs being moved.As stated elsewhere, check-in and out for a group is amazingly fast.
Although marketed as 5 star, it should be remembered this is relative to the Cuban market in general. Nevertheless this was a good hotel with clean, comfortable accommodation and air-conditioned rooms. The views of the Malecon were un-rivalled. The service was second to none, and the Italian restaurant was a very nice bonus given it can be hard to find good quality food in Havana. The only issue was the internet access which was temperamental at times. However issues like this are to be expected for Cuba.
Stayed here for 4 nights and have enjoyed it. The pool is located on the 1st floor out side and is a great sun trap. The pool side food and drinks are nice too. Have found the hotel to be more expensive for eating and drinking that when you're in Old Havana but that's to be expected. Rooms are clean, spacious and aircon works really (too?!) well.
This would certainly not be considered a four- or five-star hotel in most of the rest of the world (including in most developing countries), but it is a clean, comfortable place with a helpful and competent staff.The staff was probably the best thing about the hotel. The concierge made an excellent recommendation for dinner (Atelier) and was able to get us a reservation there when our tour guides couldn't. We had no problems with check in or check out or getting a wake-up call.The room itself was fine, although the bed was a bit hard and the blankets and sheets were thin and not a high thread count. But overall these things did not bother me too much and I slept well. We had a nice view of the Malecon and the ocean from our room. The bathrooms - both in the rooms and in the hotel lobby - are up to first world standards and are preferable to the bathrooms in many other places in Havana.We attended the New Years Eve celebration at the Havana Cafe as part of our tour. It was a nice show, although painfully loud (we were seated right under the speakers though). The food there was edible but not great, a recurring theme in Cuba unfortunately. I would have been disappointed if I'd paid the hotel's sticker price of $200 CUC per person, but since it was included with our tour it was a nice experience.Housekeeping could have been a bit better. One day they did not come at all, even though we were out of the room from 9-5 or so, and when they did come they did not refill toiletries. Not a huge problem, but not ideal.Breakfast was a disappointment. There was a large selection, but most things did not taste good. I thought the chocolate donuts were good, but that was about it. The coffee was awful, which was a big disappointment since I love Cuban coffee in the states. On our last day, we received a box breakfast to go, and it was really terrible - just one stale pastry, a plain ham sandwich (literally just bread and ham) and a juice box - no fruit or anything that.The hotel is located right along the Malecon, but it's quite a long walk from Central Havana and Old Havana. If I were coming to Havana for the first time and had control over where I stayed, I would probably want to be closer to those neighborhoods, but if you're looking for a hotel in a less touristy area, the Vedado neighborhood this hotel is in is nice, and this hotel certainly has a good location within this neighborhood.The prices here are a LOT for what you get, but that's the reality everywhere in Cuba.
This hotel is like the old Cuban resort hotels, only modern. The food was outstanding! It was so good, we didn't bother with any other restaurant. The buffet was the best among several hotels that we visited during a tour of Cuba.The staff are outstanding and extremely welcoming and friendly. If you're a typical American and speak only English, you'll be very comfortable. Speak Spanish with the staff and you'll discover a bit of the wonderful friendliness of the Cuban people.The pool area is sparkling clean. The pool attendants are on the spot for any need. We could have spent the entire tour here.The entertainment is tremendous. This is the home of the Buena Vista Social Club. The music and show were a delight.The rooms and views are great. This is one of the very few places in Cuba with free wifi for guests.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
Optional meal plan available with Buffet Breakfast and Dinner Daily.
- 462 rooms
- 1 Buffet restaurant
- 4 � la carte restaurants (International, Mediterranean, Italian, Grill)
- Snack bar
- 5 bars, including: Lobby bar, Piano bar, VIP bar located in the Executive Floor
- 1 pool
- Outdoor whirlpool
- Fitness Centre
- Sauna Room service (fee)
- Beauty salon
- Gift shop
- Meeting facilities
- Internet station (fee)
- Medical services
- Laundry services (fee)
Standard room, Sea view or City view includes:
- 2 double beds or 1 king-size bed
- 1 full bathroom
- Air conditioning
- Satellite television
- Hair dryer
- In-room safe available for a fee
- Internet access
- Executive services available (fee)
- Max occupancy 4, up to 3 adults
Suite Standard includes same amenities as above, with:
- Separate living area
- Bathrobe and welcome amenities (7 years old Havana Club Rum)
- Entrance hall
- Daily turn down service
- Special amenities in the bathroom
- Max occupancy 4, up to 3 adults
Kids Stay Free - Kids 12 and under stay and eat free when sharing with 2 full paying adults. Maximum room occupancy restrictions apply.
Bonus Features - Welcome cocktail, continental breakfast daily, free entrance to Habana Cafe (special shows not included), early check-in and late check out (subject to availability), and Shuttle service to Old Havana.
Wedding and Honeymoon - Special packages available. Please inquire for details.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
- Hotel Contacts
- Extra Info
Ave Paseo entre 1 y 3, Havana Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.