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- All Inclusive Features
A very niceï¿½hotel in business district, butï¿½it's mostlyï¿½for businessï¿½travelers, not so much for tourists.
The hotel Melia Habana was a good stay. I knew what to expect when I arrived and was surprised on how good the hotel was. The staff was amazing! Adrienne was a doll. She was extremely helpful!The pool area is nice and well kept. The pool restaurant was decent.The breakfast to me had plenty to offer.The hotel has a free shuttle to downtown Havana which was great. No complaint and had a wonderful time!
This hotel is so so. Perhaps good by Cuban standards, but nothing special. The rooms are spacious but I found the bed hard and uncomfortable. Bathroom is spacious but tiles are old, stained and ugly.The WiFi login/password is complex and the connection keeps dropping all the time forcing you to re-enter it. Annoying. And it's slow too. Why not just have your room number and last name as login/password? That's right, that'd be too easy. Sure enough, I lost my login/password that's on a piece of paper. I went to the reception to get a new one. I was told to go to the 6th floor to get a new one. There was no one there. I went back to the lobby. They insisted there's someone on the 6th floor. I went back there and there was no one there. Back to the lobby. Then they told me maybe try the 9th floor. There was a line up to get a WiFi password which I eventually got but why oh why make it so difficult?The reception is pretty chaotic. There's no crowd control - people just push themselves to the counter and do not know how to line up. They need to install some kind of ropes to make people line up and also tell people to please wait for their turn if they push forward. The pushiest people basically get served. Once I asked if the hotel has any lighters and they said yes, they will take one to my room. It never came.In front of the hotel there's constantly people hustling trying to offer you taxi services which is annoying. I went to get some groceries and got asked "where are you from" probably 8 times. The hotel could make sure that the visitors are not being constantly harassed in front of the hotel.The breakfast was actually very nice and tasty. I also ate at the restaurant downstairs and our pizzas were delicious. I then asked for the bill - another waiter immediately came to our table and asked if I need anything - I said no thank you again, just the bill please. 10 minutes goes by - no bill. Finally a waiter comes and I said I need the bill, he acted surprised and asked "oh you want the bill?". After that we waited for the bill for 5 minutes. And then another 5 minutes for the change. We saw the waiters chatting with each in the distance so they were not busy.When I took a taxi to the airport, I got it by using the hotel concierge and it ended up costing me $40. I feel like the hotel must be taking a cut from that fee as it's incredibly high by Cuban standards. That's how much I pay for a taxi in Canada - how can it be the same there? Because they know that's what you're used to and can afford it. This hotel had potential but has to fix several things to measure up. Cuba can be lovely but sometimes it's the small things that could be easily fixed that disappoint.
We stayed a The Melia Habana for 4 nights in a sea view double room. The hotel is large and well furnished with a number of different restaurants on the ground floor laid out in a village square atmosphere. The first floor and reception area has lots of different sitting areas with a bar at one end and reception at the other. The pool is again large and sprawling with several bars and immaculately clean. This has got to be among the best hotel facilities in Cuba let alone Havana..........just a shame that the service is terrible.I am sure that Melia reception staff are taught in a central school because the same staff at the Melia Varadero were exactly the same. They are taught :1) Don't make any eye contact with the customer2) When you hand the customer the room key during check in make sure you are busy talking to a customer3) If a customer specifically makes a request like a late check out don't write it down or make a note in the computer.4) If the customer wants to pay his bill make him come inside to the till. Don't show any attention if he is frantically waving his hands in the air.5) On no circumstances attempt to smile6) Make sure unsafe building work is going on above the customers head to keep them on their toes.7) Don't book your taxi through concierge as the price will be 50% more8) Tourists are there to make money out of and not to enjoy themselvesSorry to go on but I am sure this issue could be fixed. The manager said it was because they are low wages........well then give heavy incentives for good service.If you would like a great hotel and not to worried about depressed and miserable staff and the rip off factor you might really enjoy this hotel. With 300 million Americans looking at Cuba as a destination they need to get the whole package sorted out and quickly
What is memorably good about the Melia Habana is the several restaurants, with good food, to choose from , the spacious guestroom and nightly entertainment as well as ad hoc entertainment throughout the day. Pool was lovely but the adjacent beach was uninviting and seemed inaccessible. Built like a courtyard there are hanging plants from every floor creating the effect of a hanging garden. Beautiful views from almost every angle. Housekeeping was ok. While lobby is very modern, my room suffered from an overdose of dull colours and is in need of refurbishing. Bathroom door badly damaged and wear evident on fixtures. Good infrastructure but in need of refresh. Restaurants serve tasty food - Café, Chinese and Italian restaurants- ambience of outdoor dining at chinese restaurant particularly peaceful and refreshing.
Our group of 40 had a good experience. One of the best in places to stay in Havana. A little isolated from downtown but has great amenities. Lots of restaurants and bars within the hotel. A really great breakfast buffet. Our room was a little outdated but very comfortable and quiet. The pool area was also very nice. I enjoyed the cigar bar (with a great cigar store attached). It seemed like a popular place with foreign visitors. Staff all spoke English and everyone was pleasant and helpful.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast daily
- Optional meal plan with buffet breakfast and buffet dinner daily
- 397 rooms
- 1 Buffet restaurant
- 3 � la carte restaurants (Gourmet, Italian, Grill)
- Snack bar
- 5 bars, including: Lobby bar, Swim-up bar, VIP bar, cigar bar
- 3 pools
- Fitness Centre
- Beauty salon
- Gift shop
- Meeting facilities
- Internet station (fee)
- Medical services
- Room service (fee)
- Laundry services (fee)
Standard room, city, sea view, or ocean view with balcony:
- 2 double beds or 1 king-size bed
- 1 full bathroom
- Air conditioning
- Satellite television
- Hair dryer
- In-room safe available for a fee
- Breakfast table and chairs
- Mini-bar ($)
- Internet access ($)
- Max occupancy 4, up to 3 adults
Kids Stay Free - Kids 12 and under stay and eat free when sharing with 2 full paying adults. Maximum room occupancy restrictions apply.
Bonus Features - Free entry to Habana Cafe (special shows not included), early check-in and late checkout (subject to availability) Shuttle service to Old Havana
Wedding and Honeymoon - Special packages are available. Please inquire for details.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
- Hotel Contacts
- Extra Info
Ave 3era, e/ 76 y 80 Miramar.Playa, Havana 11300 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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