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- All Inclusive Features
A very nice�hotel in business district, but�it's mostly�for business�travelers, not so much for tourists.
"Best" is a relative term, but Melia Havana is the one hotel in which all of the White House staff and the press corps stayed when President Obama traveled to Havana to open relations with the country. The executive Club floor, and the lounge situated therein, were on par with the quality and service standards that one might find in the luxury hotels of any chain in any city in the world. The security staff is present but unobtrusiveThe shops in the lower lobby are also similar to any to be found in major luxury hotels throughout the world. You can find cigars, liquor, clothing, mementos. The lobby bar is akin to others in luxury hotels.If one is a guest, wi-fi is free. Beds are large and comfortable. Air conditioning had no problems standing up to the heat. The housekeeping staff was attentive and service-oriented.In Havana, when I return, this is where I will stay.
Stayed for 3 days during a 2 week visit to Cuba. Found the hotel to be quite impressive on first impressions. Staff were professional and business like rather than particularly friendly. The room was fine, good size and clean and comfortable. Due to the huge amount of plants in the public areas there were a lot of mosquitoes and we were bitten badly despite use of deet sprays. It's about a 20 minute bus journey into central Havana and you will need to book the bus the day before to guarantee a place. A yellow taxi cost on average 15 CUC but they will try to charge you 20 when you first arrive so do barter with them. The breakfast was good with plenty of variety. We also tried the on site Italian and Chinese restaurants. The Italian was good but the Chinese only average. I would recommend this hotel to anyone as long as travelling on the bus is no issue. Havana is charming however a couple of tips - always carry toilet paper as it rarely gets provided and some public toilets are frankly horrible! Also the humidity level made it difficult to breathe.
Unless you want to spend half your trip runny back to and from your mildew stained, broken ac dripping roof, broken ac room running back and forth to the front desk to rekey your door this is NOT the place you want to go. Stayed at the Melia in varradaro and that was clean and pleasant. Excepting the lobby where you can pay to access wifi intermittently I would avoid at all costs. The elevators take forever and are not ariconditioned. If the customer service was decent it would be tolerable but it is not the case. Sad because the Cuban people out and around are sooo friendly.
Let me begin with a positive, the hotel lobby and amenities (with the exception of their WiFi) are excellent. The staff, with the exception of security (I'll get to that in a minute), are all very friendly and helpful. The room was okay, a bit dated but a nice view of the Melacon and ocean. Okay, I really do not like leaving poor reviews but because this is a safety concern I have to say something. I traveled to Cuba the weekend of the 4th of July with two friends, so we were a total of three females traveling together. I made the reservation online about a month before for two adults, we weren't sure our third would be coming until about a week before the trip and I forgot to add another adult to the reservation (not a big deal, usually). We checked into the hotel and there were CLEARLY three of us, we all walked in together, we all were exchanging money and we all got WiFi cards (with sub-par service, I didn't care but my friends weren't able to use it consistently). We went to the elevator bank to go to our room after checking in and the security guard watched us walk from the lobby to the elevator, with two other groups with their luggage that had also just checked in, and the security guard walked around others waiting for the elevators up to the three of us and asked if we were staying there and how many of us were in our group...odd but okay. We answered and went up to our room. About 30-40 mins later the room phone rang and it was the front desk, asking how many of us were in the room. We NEVER told the security guard what room we were in. They said we needed to pay for the additional person, fine, as soon as we got off the elevator we were followed by security to the front desk and were told it would be an additional $110 per night for the additional person. I asked why this wasn't told to us upon check-in and they didn't offer an explanation so I asked to see the policy because it was an excessive amount and we were willing to pay an additional amount per night for breakfast and amenity use for the extra person but they wouldn't negotiate. I then asked again to see the policy and where it was on the website when I made the reservation and they said it wasn't on the website and then finally admitted it wasn't a policy but a government fee. No. I then expressed my concern over being singled out and followed by security and they said "We get complaints about them but they don't listen to us because they don't work for us." WHAT?! Extra "government fees" you have no written policies for AND you get regular complaints about your rogue security team. I asked for a refund and they did give us a refund in cash without argument. We went next door (literally walked next door with our luggage) to the Habana Riviera and it was like a whole other world!! Excellent service, VERY cool 50's glamour vibe, much less expensive, the room was better AND it was right next to the ocean with even better views! Please don't risk your safety by staying at this hotel with "independent" security running scams veiled as "Government Fees". Shame on this large hotel chain for allowing this behavior in their organization. I've stayed in a Melia in the States and it was quite nice so I feel that this is a single bad egg that needs attention. The trip was otherwise PHENOMENAL and I hope I get the chance to return and enjoy this beautiful country again!
We thoroughly enjoyed our stay here, your hotel is outstanding. Room service was a fabulous service. You made a lovely fuss of my daughter on her birthday, thank you. Our room was delightful. Thanks to Sylvia on reception who also helped us with something. We had a short stay with you of 3 nights and wanted to stay longer as there was so much more we wanted to see and take advantage of, that you offer. Just fabulous, thank you.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast daily
- Optional meal plan with buffet breakfast and buffet dinner daily
- 397 rooms
- 1 Buffet restaurant
- 3 � la carte restaurants (Gourmet, Italian, Grill)
- Snack bar
- 5 bars, including: Lobby bar, Swim-up bar, VIP bar, cigar bar
- 3 pools
- Fitness Centre
- Beauty salon
- Gift shop
- Meeting facilities
- Internet station (fee)
- Medical services
- Room service (fee)
- Laundry services (fee)
Standard room, city, sea view, or ocean view with balcony:
- 2 double beds or 1 king-size bed
- 1 full bathroom
- Air conditioning
- Satellite television
- Hair dryer
- In-room safe available for a fee
- Breakfast table and chairs
- Mini-bar ($)
- Internet access ($)
- Max occupancy 4, up to 3 adults
Kids Stay Free - Kids 12 and under stay and eat free when sharing with 2 full paying adults. Maximum room occupancy restrictions apply.
Bonus Features - Free entry to Habana Cafe (special shows not included), early check-in and late checkout (subject to availability) Shuttle service to Old Havana
Wedding and Honeymoon - Special packages are available. Please inquire for details.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
- Hotel Contacts
- Extra Info
Ave 3era, e/ 76 y 80 Miramar.Playa, Havana 11300 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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