- What's Included
- All Inclusive Features
A very nice�hotel in business district, but�it's mostly�for business�travelers, not so much for tourists.
The Melia Habana was our final 4 night stay in Cuba for our honeymoon before flying back to London just before the new year. The hotel is very impressive with a huge pool, spacious room and a nice view from the balcony. We payed for club level so had access to the VIP lounge. Unfortunately, our initial experience in the lounge for breakfast was horrible. We were met with a miserable member of staff who made us feel very unwelcome. It got worse during lunch when a different (even more miserable server) barked at us demanding to see a club level card and treated us with utter contempt. In result of this experience, we forwent the exclusivity the next day and tried the buffet - it was a manic free-for-all with service slow and messy. We also had issues with housekeeping. Coffee, water, and shower gel was not replenished daily, and when leaving a note requesting for these things (along with a tip), we did not receive the items. We had to call guest service a few times just to ask for things that should have provided as advertised.After such a frustrating start in Melia Habana, things improved after our complaints. The manager, Antonio, did his best to resolve our issues. The staff at the VIP lounge were much more polite and service was miles better. The rude lunch time server even apologised for her terrible behaviour. We were also offered a late checkout which was very much appreciated. Along with Antonio, we also want to acknowledge Joel and Ricardo for their wonderful and friendly service.
We knew that it would be expensive staying here at New Year but the hotel was disappointing. The breakfast was great and offered lots of choice, however there were a number of areas where it let itself down. The hotel is 20 years old and could do with a refurbishment. The rooms are big but a bit tired, cracked tiles, cool / cold when the wind rushes under the door. WiFi is variable and you keep getting thrown off.As a new number of upmarket hotels are developing in central Havana, this needs to be addressed as visitors will start to book elsewhere. The swimming pool is good but open only 10-6 so if you want to visit Havana it’s hard to access.The main problem is the staff and their attitude. I don’t like servile but I like Service.The much-vaunted free shuttle bus was small and on each trip, guests couldn’t get on. You have to get a ticket from unhelpful guy on the desk on the day of travel. Either larger buses or more frequent services should be organised. Getting money changed was odd - no problem one day, another day and another staff member and he seemed very reluctant to do this. The biggest problem was Ricardo the Concierge, not only had he not got the information and tickets we asked for, he had clearly not made any attempt to get the tickets. He then gave us wrong information about the collectivo taxi (go through the very efficient Cubatur tourist information Service based in Havana) and tried to flog us an over-priced tour to Vinales. I note the manager usually responds to positive comments only, and maybe it’s more mature to respond to all comments and tackle the hard areas
Very attentive staff, especially for Honeymooners. The hotel has a large variety of services, including a free bus to and from La Habana Vieja. To point the good quality of the food, both in the buffet and in the dedicated restaurants.
We had our belated honeymoon at Melia Habana and both me and my wife LOVED it! The staff was friendly, helpful and made our honeymoon really special with different surprises on each day. The room was very clean and the view was breathtaking. It might be a bit far from the old town (actually, we liked it this way) but there is a free shuttle service all day (4-5 times a day). Definitely recommend this hotel in Havana.
The room was spacious and clean with great views. The breakfast featured an omelette bar, fruit juices, veggies and salad, and a weird watered down oatmeal which I think was just milk. It also had mimosas at the start, which were the only non-disappointing breakfast item. The food was mostly disgusting; the vegetables were bland and watered down, and the pastries were really mediocre. Some items like the omelettes were edible but not much better than that. I was impressed that they had artificial sweeteners on the table; most places we ate in Cuba didn't have this somewhat Western treat.The pool was lovely and the gym also had good equipment. The wi-fi was weak - I was unable to make any video or voice calls using Messenger. It was also very problematic for myself and the others I knew staying there- you get a code to login, and then after an hour or if you leave your room with your device, you're dropped off the wi-fi, and it doesn't work again. So you need to keep getting new codes and enter them every time you want to get online. It was a huge pain. I know internet is hard to come by in Cuba, so no idea if any hotel in Havana would do any better at it.The art in the hotel was beautiful - as is the art everywhere in Cuba. The customer service was very good for the most part - everyone at the main desk was helpful. The concierge seemed to be perpetually on the phone though. The location was along the water which was good, but if you want to go out at night, it's better to stay in the old town (Havana Vieja), as we had to take taxis into there and back every night if we wanted to go out. Every night for $20 there's a very good show (good value!) at the hotel's club. We went to the famous Tropicana which was $100/ticket and the show at the hotel had much better music and dancing.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast daily
- Optional meal plan with buffet breakfast and buffet dinner daily
- 397 rooms
- 1 Buffet restaurant
- 3 � la carte restaurants (Gourmet, Italian, Grill)
- Snack bar
- 5 bars, including: Lobby bar, Swim-up bar, VIP bar, cigar bar
- 3 pools
- Fitness Centre
- Beauty salon
- Gift shop
- Meeting facilities
- Internet station (fee)
- Medical services
- Room service (fee)
- Laundry services (fee)
Standard room, city, sea view, or ocean view with balcony:
- 2 double beds or 1 king-size bed
- 1 full bathroom
- Air conditioning
- Satellite television
- Hair dryer
- In-room safe available for a fee
- Breakfast table and chairs
- Mini-bar ($)
- Internet access ($)
- Max occupancy 4, up to 3 adults
Kids Stay Free - Kids 12 and under stay and eat free when sharing with 2 full paying adults. Maximum room occupancy restrictions apply.
Bonus Features - Free entry to Habana Cafe (special shows not included), early check-in and late checkout (subject to availability) Shuttle service to Old Havana
Wedding and Honeymoon - Special packages are available. Please inquire for details.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
- Hotel Contacts
- Extra Info
Ave 3era, e/ 76 y 80 Miramar.Playa, Havana 11300 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.