- What's Included
Located in the vibrant Vedado district of Havana, approximately 145 km from the Varadero airport.
Given hotel standards in Cuba, I think NH Capri was pretty good. This is an old hotel that has been renovated. Work still needs to be done, as you can feel an old stale smell in the rooms.The facilities are ok, but not top notch. Some of the furniture is old and scratched.The pool is located on floor 18 and looks very good. The buffet breakfast is excellent and the staff was very hospitable.
The Capri is situated just up the road from the Nacional and the Malecon, within walking distance [about half an hour] from old Havana or a short taxi ride. Our room was a reasonable size and had all necessary facilities, coffee maker, TV, good shower. It was kept spotless by the staff. The bars [lobby and rooftop snack bar] were efficient, the service amenable. There was live music in both venues. Breakfast was very good [especially the omelettes which were produced by a lovely, friendly lady]. There was easy access to plenty of bars and restaurants in the area.
The Capri is a good standard hotel which is quieter than many in the Old Town but only a short taxi ride away. The breakfast was reasonable and the evening meal deals ('plates') in the same restaurant are good value, especially considering a glass of wine will set you back 5 cucs if bought on its own. The cigar bar is a nice place to savour a Havana if you're an afficionado and there are great views from here (and tapas if required).Another advantage of the Capri is its proximity to the Nacional (2 min walk) where the French Revue (similar to Tropicana show; various nights) and the reincarnation of the Buena Vista Social Club group (who play on a Tuesday) are located - both highly recommended. The rooms are spacious with comfortable beds, fresh coffee machines, good bathrooms and an excellent room maid (on our floor at least!)There are plenty of restaurants nearby ('Gusto' for Italian food is just round the corner).The only downside for us was the wait for the lift (one was out of action), in one instance 15 minutes which is unacceptable.All in all though a good base for a few days in Havana
I have been to many hotels with bad service but this has got to be the worst ever! The bell boys tried to sell us fake cigarrs, saying they wanted to ”help” us get better prices. They had bags of cigarrs in the room where people store their luggage. However, having read about cigarrs and the fake ones being sold in Havana we instantly knew they were fake. I just never thought this would occur in a 4 star hotel and specially not with the staff during working hours. The receptionists are extremely rude and when they say ”i will call you back” that means dont wait because its not gonna happen. I had to call 8 times to remind them about taking our laundry and another 6 times to let them check the window in my room. The attitude is like ”if you dont like it leave to another hotel”. The lady selling tickets and trips sold us tickets to visit the factory and said it was open from 9am-1pm. We took a taxi and the factory was closed and was going to be closed whole january as they give all the workers vacation during that month. When we got back she said she forgot. That is the main attraction in Havana how can you forget that? The guys who open the door and get us taxis always overcharge the rides, they say 15 cuc when its supposed to be 8 cuc and so on. These are a few examples of the experiences we had but there are plenty more.To sum it up, the staff are a bunch of liars and they will try to fool you as much as they can and whenever they can so watch out. The hotel is nothing special and far from the city so I wish I chose another one.
Hotel Capri really did welcome us to Havana... Jorge, Hugo and Frank (bellman) so helpful and Avianna with local knowledge and reservation requests. Taxi drivers Wilfredo for local tours and the amazing Juan Pablo for day tours (English spoken) - Juan Carlos Palacio was very helpful with any WiFi problems and event tickets!!! Lobby Bar staff all very professional Reiner and JanetFantastic time... perfect Christmas, wonderful New Year!Staff superb Restaurant Florentine 19th floor with amazing views - live music! Jose Carlos (my adopted son)mojito master and Ibelice - will welcome you... Pool Bar is fun Rey, Diango, Alexis, Jennifer,Breakfast is good -best eggs by Sanian... such good English! HIGH RECOMMEND xOn the whole a great 3 weeks. I HOPE TO RETUN ONE DAY - love Havana x
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- 220 rooms in an 18 storey building
- Snack bar
- Beauty salon
- Business centre
- Medical services
- Conference facilities
- WiFi (fee)
- 1 king-size bed or 2 twin beds
- Bathroom with shower only
- Mini-bar (fee)
- In-room safe (fee)
- Flat screen cable TV
- 220/240 volts
- Central air-conditioning
- WiFi (fee)
- Up to 3 people : Maximum 3 adults; Maximum 1 children
Resort Location Map
- Hotel Contacts
- Extra Info
Calle 21 Entre Calle N y o reservas1 (At Sign) Capri. Gca. Tur. Cu reservas1(At Sign) Capri. Gca. Tur. Cu, Havana 10400 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
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