- What's Included
Located in the vibrant Vedado district of Havana, approximately 145 km from the Varadero airport.
We spent four nights at the Capri last week and enjoyed it greatly. The hotel was good - clean and everything worked. The absolute best part for me was the breakfast buffet, and specifically, Suni, Queen of the Eggs. Suni handled the made-to-order omelets at the buffet, and she was the most vivacious, warm, engaging person I met in Havana. She greeted me by name every morning, and we talked about Havana, her daughter, and more while she cooked eggs. A person like that can make your whole day go well. She left me with a great impression of Havana and the Capri - and made me want to come back to visit her!
I loved my experience at the Capri Hotel! Great location, walking distance to Melacon and Hotel Nacional. Very helpful staff especially Javier Reccbog- very welcoming and helpful with all my questions!
The hotel restaurant, La Florentine was very good. We had breakfast there every morning and dinner twice. The 3 waitress' were terrific...Zullen, Nancy and Yalilis made our dining experiences very nice. Each morning they knew what we liked for breakfast and had it ready for us. Whenever we saw them during our visit, they'd stop and say hello. And the food was delicious!!!
We enjoyed our one night stay here prior to our Cuba tour. The staff were friendly and helpful and we really enjoyed our dinner in the restaurant, the staff being very friendly and efficient.The corridor on our floor was a bit tired and needed some tlc. The room was clean and we had a good view of the sea.Money exchange was easy and courteous, however watch the rate as it was a little low.The staff held on to our luggage until we moved into our tour hotel mid afternoon.We had to wait for hotel availability to be released as we arrived a day before our tour started and had to pay almost £300 for a night and quite frankly it's not worth it , but with shortage of hotel space you have no other option. Our main tour cost £900 for 9 nights so you can imagine how annoyed I was. Capitalism has arrived in Cuba big time ! We had a fabulous time nevertheless.
I suppose I best give my plus points first of allCleaning staff lovely and friendly, as are the bar staff. Service in restuarants was goodRooftop pool is stunningFitness centre goodAnd now for the negatives. Brace yourselves!Let us wash over the fact that the carpets have seen better days, the lifts take an age to arrive, there are no instructions for the awful ACU on the wall, the English translations for everything are laughable.I needed a plaster for a particulary nasty blister on my foot. A first aid kit, so I thought, was mandatory for such an establishment. Upon asking at the reception, I was told to ask the lady at the "Customer Relations". I did. She then told me to go down to the shop located in the basement. I did. They then pointed me in the direction of another hotel 400 yards away as there is a pharmacy within.You can not put Vol-Au-Vent on your menu, charge 7 CUC and then say,, "Oh it isn't vol-au-vents, it's toast".When dining in one of the restaurants, it is nice to give two people the same menu and not two entirely different ones, complete with different prices.I wanted to purchase a map of Havana so once again, tried my luck at reception. This is a simple question, "Where can I buy a map?". The lady once again, pointed me to see the "Customer Relations" person, who then asked the lady behind her (who doesn't officially work for the hotel but sells guided tours for a local company). It was only then, that I recieved the answer that the shop in the basement sells them.In the restaurant upstairs, the toaster does not toast. I even had to plug it in myself to find this out. Of course, to do this, I had to avoid the ACU which was dripping stale water onto the plates at the breakfast buffet. When you are the only customers in the basement restaurant, it is a good idea not to ignore them for 20 minutes and then when they leave, say "Oh, I was just coming to you", despite standing yards away the whole time.The ACU in our room dripped stale water onto the floor and everytime we put in on, sprayed it over the bed.On our first day we complained that the shower leaked. We could even see where the leak was coming from and what had to be done (a rubber washer needed replacing). A man was in our room, with a toolkit as we returned later that afternoon. Did he fix it? Of course not. So back down to reception we went. Was it ever fixed? Of course not.Our keycards for entry to our room were constantly failing, so back down to reception, only to always be told "Oh, we thought you had checked out". Erm, nope, not for annother week, sorry. This happened on 8 occasions until my wife and I cheered when they actually functioned.The "Free" internet in the lobby is not Free. Despite being sold as such. Oh and if you wish to use it in your room, as they advertise, good luck. The only way we got a signal is to sit behind the main door. And even then it was a weak signal.I think that just about covers it.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 220 rooms in an 18 storey building
- Snack bar
- Beauty salon
- Business centre
- Medical services
- Conference facilities
- WiFi (fee)
- 1 king-size bed or 2 twin beds
- Bathroom with shower only
- Mini-bar (fee)
- In-room safe (fee)
- Flat screen cable TV
- 220/240 volts
- Central air-conditioning
- WiFi (fee)
- Up to 3 people : Maximum 3 adults; Maximum 1 children
Resort Location Map
- Hotel Contacts
- Extra Info
Calle 21 Entre Calle N y o reservas1 (At Sign) Capri. Gca. Tur. Cu reservas1(At Sign) Capri. Gca. Tur. Cu, Havana 10400 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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