- What's Included
- All Inclusive Features
Cuban style hotel located across from the beach.ï¿½It is not in Havana but in Havana del Este, about 40 minutes east of Havana.ï¿½The only good thing is its proximity to the beach. Please note that hotel standards in Cuba tend to be lower than in other Sun Destinations. Unless travelers are familiar with the resort or Cuban hotels, we typically recommend that travelers book a minimum 4 star resort when traveling to Cuba.
Avoid this hotel at any cost - the moment you walk in you will feel that you are back to the 1970s.The only advantage this hotel has that it is on the beach - however the room, amenities, service etc do not justify the price
I would not go to this property ever again. i had stayed here for 3 days with few of my friends. Staff here is so rude. the food timings are so limited and the food quality was pathetic with literally no choices and repetitive in all the meals. Rooms had all sorts of problems. Water leakage, ants, AC making noise, Showers not working and to make things work, the staff refused to co-operate. In the bar, there was only beer available, that too in plastic cups. No drinking water in rooms. we had to buy water bottles from outside. The beach was good, but that is a public beach and anybody from anywhere can go there.
Well, bear with me, because this will be a long review. If you're too busy to read it all, skip to the end for the "big news". Let me start by saying I just spent another great week at my favorite beach spot near Havana. Changes keep-a-coming and some stuff is still stuck in the "Cuba" limbo, but... Things are about to change... BIGTIME. Our room was fine, as always, but this time the bed had no fitted sheets which always makes for an interesting night. Food was perfectly fine also, especially lunch which included one of my favorite Cuban "delicacies" (ha!): ice cream. This time even Mantecado flavour which was quite a surprise. Delicious and I hadn't had it in ages (since Queretaro, Mexico). Service was great, most everyone knows me there, so I'm kind of pampered that way. I appreciate the cafe cortadito and the fact there's a fresh bottle of red vermouth in the bar everyday. Mulata rum has mostly been substituted for Santera. Jorge Corona and Consuelo are still the stars in both main-floor bars. The cigar/rum store is once again remodelled. All souvenirs moved to what used to be the perfume / clothing / hair salon stores, which is now one big space that even includes some snacks. Hair salon is long gone. The beach bar now also sells Cristal and Bucanero cans, as well as Red Bull. I noticed a significant decrease in people asking for tips, including the guys setting up the beach recliners, as well as the various show troupes in the nightly entertainment. There is, evidently, a "line" about not asking for tips. A la Carte is only open Th evenings with 3 seatings: 6:30, 7 and 7:30. Food was good but nothing to write home about. The server assigned to it still is the super-polite and colourful Osmani. Pool bar snacks are burgers (sort of), perros (ie hot dogs using the same buns) and/or ham & cheese sandwiches. Animation team is always working hard with the little resources they have. Kudos to Laura & DJ Rene and team millennial: Maribel & DJ Ariel who alternate days. One shuttle a day to Havana: 9:45 and comes back at 5. Turibus is STILL $5 cuc's per person for an all-day pass. The hotel wants to create a wall with pics with the history of the hotel and pics of all the "regulars" who, like me, visit this hotel. You can SNAIL-MAIL (only) yours to the attn: of DANIA PEREZ, the PR lady for the hotel. Again, people that review this hotel and trash it, seem to forget that: a) It's a 2 star hotel and b) It's Cuba. Things are going to be missing from the bar, or buffet or room or whatever, because they're NOT available to the hotel staff. This trip, Havana Club blanco was nowhere to be found. This is an example of what Cubans refer to as "está perdido". So was Suchel hair gel (which i always load up on whenever I go) and a few other items. So even condiments and spices may go "missing" for the kitchen staff. Give them a freaking break. Ok... Now on to where the plot thickens.Well, remodelling and upgrading is still going on. 2 gazebos are being built in the patio area, the pool awning over the shower area was removed, repainted and about to be replaced while I was there. But... Where it gets interesting is that apparently a Spanish hotel company won a bidding war and will be investing a boatload of millions of $ and will take over the property as of THIS November. The plan is to turn it into a 4-star property. The hotel will continue working during the project but, at the end of the day, this place will look totally different and be significantly less affordable than it is today. Plans include building a new pool on the east side of the property, a new tower with more rooms on the west side, new commercial area, CLOSING THE STREET in front of the hotel to connect it directly to the beach, remodelling the whole existing structure, etc etc. So, the good news is Tropicoco is here to stay. The bad news (or good for some, maybe?) is that it will be NOTHING like what it is today. I may have just seen my beloved Tropicoco for the last time. :-(
oh my god these people who work this hotel are so rude there were cockroaches in my room i woke up to one by my hand in the morning and on top of that when my friend came to visit me they banged on the door at 3 am so hard they scared the HELL out of us. two big goons told me they were hotel security and that the guest in my room is not aloud in the room because he did not report to the front desk he was there. i was so scared because they were really aggresive and rude i told them noone was there. they said they will stay next to the stairs all night and all day tommorow and if they see that someone else besides me is in the room they will have him arrested. what a kafka night mare there is something wrong with these people. then they told me if i tell them the truth now if there is someone in the room they will not arrest him they will just ask him to leave. so i told them there was and he was arrested. my friend is only 20 and was traumatized by the whole experience . he was jailed and one security gaurd actually pushed him. what a garbage place the internet never worked the food was garbage
So-so space, great beach, great proximity to Havana, very pretty, polite and pleasant prostitutes who do take no for an answer, service so surly that made it delightfully fun when some staff were so awesome they should have a hotel built around them. It's a great base to explore from, recover from too much rum at and is generally a half decently maintained madhouse. Go while you can, once it's been corporatized and whatnot it'll lose all its charm.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 Meals daily plus snacks
- Domestic and international drinks (domestic beer & cocktails daily from, 7am-2am)
- Daily activities
- Nightly entertainment
- Non-motorized water sports
- 188 rooms
- 1 Buffet & 1 � la carte restaurant
- 1 Snack bar
- 3 Bars
- 1 Pool
- Beauty salon (fee)
- Massage (fee)
- Medical service (fee)
- Tour desk
- Shop (fee)
Hotel room with:
- 2 Twin beds
- Bathroom with shower only
- Satellite TV
- Max occupancy 3 persons
Bonus - Free shuttle service daily to Havana.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
- Hotel Contacts
- Extra Info
Ave Sur y Las Terrazas Santa Maria del Mar, Havana Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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