- What's Included
- All Inclusive Features
Cuban style hotel located across from the beach.ï¿½It is not in Havana but in Havana del Este, about 40 minutes east of Havana.ï¿½The only good thing is its proximity to the beach. Please note that hotel standards in Cuba tend to be lower than in other Sun Destinations. Unless travelers are familiar with the resort or Cuban hotels, we typically recommend that travelers book a minimum 4 star resort when traveling to Cuba.
Nothing special - it's not really a resort (although it is across the road from a beach) and it doesn't offer a culinary experience (although the food is edible and filling). But some people love the place: that week we met a European man who's been there 40-50 times, a Canadian who's been there +20 times, and another guy who has been there 7 times. What's the big deal? Well, older single men enjoy the company of young Cuban women because many of these guys have lost their wives to illness, wonder whether they've lost their "mojo", and just don't feel comfortable getting back into the dating game back home. Other people like the free shuttle bus into Havana, where they can wander the streets and soak up the 1950s ambiance. Others walk across the road and down to the beach, lie in the complimentary chaise lounge, and just soak up the sun until the next meal. Entertainment is basic, with groups coming out from Havana for an evening 45-minute set of dance, water ballet, singing, etc. But you get a chance to rub shoulders with the Cuban people, whether it be the lady who calls out to do your laundry, the pimp across the street, the old man who collects cans and bottles from the beach each morning, or the crowd who gather for the inline roller blade races each Saturday. Cubans are a proud people and their country is just waiting to be given an opportunity.
Please note that Cuban standards are generally well below what a European would expect.My selections of the levels for---Service----Cleanliness----Value--Location----Sleep Quality-----Roomsare given on that basis.Having seen the previous reviews i agree that ( judged by our standards) the cleanliness of my room was atrocious indeed i had to use my baby wipes to clean the wardrobe areas before i put my clothes in. They did though seem to clean the public areas, but again not to 'our standards' My bed was massive the biggest i have ever had (even bigger than the biggest i have had in the states) it was clean and quite comfortable.There was a flat screen LED telly ( quite bizarre as they have problems with not having the basic things ) with a multitude of channels.The room was quiet i was on the 3rd floor.The reception staff were a bit hit and miss on, who it was, and their helpfulness and friendliness levels.There is no WIFI but there is ( quite expensive ) access to 2 computer terminals, not possible to print.The hotel food was not, European, but i enjoyed it very much. There was choice and it varied daily. The wine in the restaurant ( you can not get wine in the bars ) was surprisingly good!!Inclusive drinks are a bit hit and miss but there was always something i could drink and it was plentiful.Pool is small but was kept clean, sunbeds were available, and a pool bar. None of the ,entertainment,gym, sauna,or water stuff at the beach were available so if these are important to you be aware!!There does seem to be a tolerance ( made me a bit uncomfortable ) of old men with young cubans .The one thing i did enjoy was meeting a good number of fascinating people from various countries.I travelled around Cuba quite a lot and the Tropicoco for the money paid was a good choice and experience for me.
Alberto Rodriguez is the reason for my positive rating. From 5 star hotels down, what makes the difference is not so much the facilities, but the people you encounter. Rarely have I seen customer services skills like the ones on display from this young chap in the 2* Hotel Tropicoco. He is on a hotel management course at college and also works in the Dining Hall at this hotel waiting tables. He will be a catch for any of the more swanky establishments in Havana - and, if you're visiting here, be sure to sit at one of his tables.There were a few other folk who stood out - Osmany, also in the Dining Hall, a great guy, always smiling and helpful and Jefte the Chef de Partie who tries out his language skills with you while he is knocking up whatever you've just ordered. Our room maids on 2nd floor were friendly too. Many of those on the front desk stood out for exactly the opposite reason - a particular instance, having stayed there for 14 nights, when we checked out and said a cheery goodbye, we barely got a response (forced flash-smile from the man and a mutter from the woman while staring back at her screen).The entertainment staff worked overtime to enthuse a crowd of adults to participate in activities which went ahead whether anyone joined in or not - the most amusing of which was beach volleyball with only the two entertainment lads doing it and all us misery-guts watching on.... it was entertaining indeed. The pool is scrupulously clean (4 filtration units), though don't sit under the trees on the sun terrace if you don't want ripe fruit waking you from a sun induced slumber!So, this is not the Ritz - and I do wonder with some of the not-so-good comments on here, if people are expecting more for the (budget) cost they are paying. Yes the place is tired, yes the food is plain (though you can't fault the quantity) and as a vegetarian I really struggled. Yes, there are a few bugs here and there, it's really no more than seeing spiders in a Western hotel, but stories In some of these reviews of infestations are, in my opinion, gross over reactions divorced from reality.This place is great for people watching - those easily offended with other people minding their own business should not come here. There are quite a few, how can one say, (old) single (?) men who are enjoying the company of some of Cuba's pretty girls. It is NOT overt, but if your watching-out you can see - and, frankly, what happens in the privacy of their room is not my business.My ratings for this place are not comparing this hotel with one in a higher league, I'm rating it on what I paid for against my expectations, and they are enhanced by the service we received (with the exception of some of those on the front desk). We stayed here due to the proximity to the beach and not too far from Havana. The surrounding area seems to shut after 7pm, so if I come to Cuba again I'll stay in a Casa in Havana and come to the beach daily instead of the other way around.
We wanted a beach vacation with easy proximity to Havana. Reception wasn't great (make sure you have your reservation printed out) and I had to bring my own a 2 small childrens' bags from bus myself. Room was ok, nice bathroom. Maids available on each floor. They were so nice to my kids. Food was acceptable. I'd read another helpful review suggesting to stick to one type of food rather than eating a little bit of everything. That way you wouldn't get tired of eating the same things. So we stuck to beans and rice. Pretty beach, although my daughter hurt herself on a large rock (mostly buried in the sand). No mojitos, and sometimes no mix at the bar. I found the staff usually friendly. There was no water at all one day. We got our tickets at a cheap enough reduced price to make it worthwhile, so if you do as well, go for it and look at the hotel as somewhere to sleep. It's the people that give it 3 stars.
Avoid this hotel at any cost - the moment you walk in you will feel that you are back to the 1970s.The only advantage this hotel has that it is on the beach - however the room, amenities, service etc do not justify the price
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 Meals daily plus snacks
- Domestic and international drinks (domestic beer & cocktails daily from, 7am-2am)
- Daily activities
- Nightly entertainment
- Non-motorized water sports
- 188 rooms
- 1 Buffet & 1 � la carte restaurant
- 1 Snack bar
- 3 Bars
- 1 Pool
- Beauty salon (fee)
- Massage (fee)
- Medical service (fee)
- Tour desk
- Shop (fee)
Hotel room with:
- 2 Twin beds
- Bathroom with shower only
- Satellite TV
- Max occupancy 3 persons
Bonus - Free shuttle service daily to Havana.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
- Hotel Contacts
- Extra Info
Ave Sur y Las Terrazas Santa Maria del Mar, Havana Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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