Blau Costa Verde
- What's Included
- All Inclusive Features
We stayed Nov 6-Nov 20 2017. I believe this resort is under new management now. The staff was helpful and friendly. Customer service was wonderful when we asked for a room change (thank-you Lisbet). There was nothing wrong with the room other than we wanted a room with less sun on the terrace in the afternoon. Check-in was quick and easy, bellman was fast and efficient. Rooms were spacious and in good working order. Beware the patio has a self locking door. We locked ourselves out the first night. Beds and pillows were firm but not so bad they kept you awake at night. Water pressure was always good with lots of hot water at any time of the day. Rooms do not have clocks, or a peephole in the exterior door. Bring a plastic gift card to slide into the A/C slot on the wall if you want to run A/C all day. Flat screen TV's in all the rooms. You can use the USB port in the back to charge devices or watch movies from memory sticks. Chambermaid service was very good. Fridge was kept stocked every day. We found the first floor too buggy. Could not sit outside due to mosquitos. Beach was a let down, it is small, very shallow water, palapas too close together. Take an air mattress for the tailbone numbing beach loungers. If you are a snorkeler you will enjoy this beach a whole lot more. Great snorkeling right off the beach. This property is lush and beautiful, it is obvious the gardeners work very hard to keep it that way. Feel free to grab cold beers for these guys. It is hot hard work and they truly appreciate it. Buffet restaurant was ok, a bit repetitive. Had a hard time getting fresh bread and decent fruit on a number of days. The wait staff were efficient and obviously trained very well. The a la carte restaurants were all very good. We had lunch in the Italian restaurant a few times, good pizza! Nice break from the buffet. We spent quite a bit of time at the Blau Plus pool and got to know Jerry the bartender. Wow is this place lucky to have him. He didn't stop, he wasn't concerned about who was tipping him, everybody was treated the same. We also had very good experiences with Henry & Rosa at the lobby bar. They were always smiling and having fun. We did not use the VIP bar, the premium liquors were nothing great, there was also a strong sewer odour in the area. The staff at this resort were wonderful. I would definitely recommend.Bring good bug spray, calamine lotion, Benadryl with antihistamines, and anti itch cream. Bugs were bad when we were there in November. I don't know about other times of the year but better to be safe than sorry.
Very big resort with many beautiful pools and lots of beach chairs at all hours of the day. Great beach entertainment including Aqua Gym and salsa dance lessons, beautiful ocean with miles of white sandy beach. Hotel room was spacious however not many towels, and only one bottle of water given per room and not replaced until the first one was completely finished. Food was good however always limited in food choices and empty trays were not refilled until someone asked. We were told that wifi was not free so we purchased a wifi card with an access code which never worked... we asked other guests if their cards worked and all said the same thing .. In my opinion they knew they didnâ€™t work and sold us the cards anyway... very disappointed in that. The last 2 days of our vacation it rained and we were confined to indoors and noticed people complaining that their rooms were flooded and thatâ€™s when we noted many buckets in the main dining room collecting rain water which was also dripping on the tables and on food tables , it was horrible trying to eat lunch while people were moping up rain watch er off the floors ..The last day of our vacation they ran out of bottled water and were serving water in jugs which they said was fine to drink but it clearly wasnâ€™t because my friend and I both got so sick we needed to go see a doctor when we returned home ...
I recently read an article about the best hotels in the world and the three common threads seemed to be the food, the staff and the rooms. Lately this Costa Verde Beach Resort has undergone a change of management, prior to which it would appear that the former owners had let some maintenance slip and this was during a time when the area was recuperating from damage incurred during the recent hurricane season.Thanks to the hurricanes many of the local crops were damaged beyond repair creating shortages and they can`t just nip down to their local supermarket for replacements. During my recent 2 week stay at this resort I noticed that the new owners were already working to make upgrades. I noticed in several other reviews people have commented about not being able to lock patio doors, however there are notes on the doors reminding people not to shut their door if they are on the patio as they won't be able to get back in. I also see some people say how far removed they are from block 37 etc. When heading to the buffet, I often take the long way around (I need the exercise) and it only takes me 10 minutes to complete the circle. Last year in Mexico the resort was so large it took 15 minutes to walk to the nearest buffet. In my experience, and I've been at this resort numerous times, the rooms in the plus section have been immaculately clean and in good repair, and the beds have always been very comfortable. The buffet has always had a good selection - beef, chicken, pork, fish, pasta. I often hear that beef in Cuba is tough but frankly, I've never had tough beef at this resort. During my recent stay, the buffet was closed two evenings per week and I have to admit, like many others, I missed the sign - but no problem, I just went over to an a la carte restaurant and was accommodated with no prior reservation. I got a bit of a laugh on my last evening when I noticed Guillermo standing at the door of the buffet actually wearing a sign advising people of the following night's closure - he was having some fun with it and making sure it was well communicated at the same time. Frankly, on days when the resort is not truly busy, closing the buffet for the evening makes good business sense ensuring less wastage. Whatever keeps the business costs down, keeps my vacaton cost down. As for the staff, they are an amazing team of people. Many of us have been through changes of ownership in our work life and its not always easy to stay positive during such a stressful situation. Everyone on this team was always friendly and willing to assist in whatever way they could. Thank you to Roger on the front desk, always ready with a welcoming smile. Samuel, love the smoked salmon, it`s great! Great service in the buffet and a la carte from Gleidis and Aidilis; Jerry at the Aqua bar - you make my day! Many thanks to the man from Administration (sorry, I can`t remember your name) who stopped my bus from leaving without me. Thank you to Mikael at the Snack Bar who would get my cappucino ready every morning the moment he saw me approaching - now that`s service!. To Sergio and Lixander who keep the pools immaculate and Cesar, Lisyani, CeeCee and Judith who just want to make sure your vacation is a fun one. And to the many others who go out of their way to smile and say Buenas Dias - gracias! See you again soon.
after Hurricane Irma, limited flight options to fly to Cayo Coco so decided to try Holguin. After carefully researching, decided on Blau Costa Verde Plus Resort. The main building is quite dated and throughout the stay service at the front desk was mediocre at best and often not enough staff to handle number of inquiries. I had a significant flooding problem from a room above mine, i called the reception to advise them and approx 7 hours later no one came to fix.. then i went to bed (11pm) and someone entered my room. As i yelled out as i was awoken by this, the person shut the door and left. I would expect that at that hour a courtesy call to advise a service worker would arrive within 30 min would have been appreciated. He returned after i told front desk to send him back. He said there was a leak from above. really? what a shocker. He wiped up the floor and left. Next morning more water and i mean a lot more to the point it was dangerous to walk as i was using a mobility device. again i called to report it the next morning. No one came during the day, and there was even more water by the time i returned in the afternoon. Another call and 6 hours later close to 11pm a service came to tell me the leak was from above. Really? i'm not plumber but i figure that out 2 days ago! so much water he had to call a made to come in and push the water out, He moved a ceiling tile and water came gushing out. Left nothing repaired. I went to the ACV rep and explained the situation and spoke to someone. the resolution was not to rent the above unit out. it took another day before i did not have any more water leaking in room. THere was so much water damage under the sink from previous flooding that there was a 4 ft wide band of mold. I explained that this was dangerous and should be repaired for health reasons. at the end of the trip, someone came into my room and painted over that spot. no one cave me notice that this was going to be done. On a DAILY basis the maid servicing my room took a can of beer from my mini fridge. The reason i knew is because i don't drink beer and mid day when i would return to my room, there was a beer missing and when i returned later in the day it was restocked by the guy with the van. Plus Pool - for the extra money i paid for this "special" service, it was a waste of money. There were so many non "plus" wristbands using the pool area and no one told them they could not use it. Only once did i hear the bartender at the Plus Bar tell people this was for the Plus clients only but he served them anyways.Food/service: In the a la carte restaurants the food was good. Service was okay. Buffet/breakfast and dinner - i have been to cuba over 30 times and am use to the level of food,. But this time it was the worst food ever the first week i was there. 2nd week was a bit better. Service was horrible!!! During my 2 weeks stay i would say i was asked if i wanted a drink maybe 3 times during my 14 day stay. After waiting 10-15 minutes i had to flag someone to ask for water and then sometimes i got it, most times i didn't. 70% of the time there was never a full set of cutlery at the tables - i would have to ask for either a knife, a fork or a spoon...only not to get one and i would have to find one on my own or make due with what i had. It was NOT busy when any of this happened.I am so use to the friendliness of the Cubans after my many visits, that i was quite surprised how many of them would not even say hello to you...even if you said hello to them first, even in their own language. Grumpy is the adjective that comes to mind for many and the one word that describes their service would be "indifference". That is not what one should have in the hospitality field. If you have mobility issues, the resort is quite large and it can be a fairly long walk to go from room to pool and/or beach. For PLUS pool - it would make more sense for the additional money we pay that there be pool towels on site there versus having to go to the beach area to change for one. I was surprised the extra charge, no fresh pool towel was delivered to room each night like other VIP service at other cuban hotels.Beach: the most dissapointing beach after being spoiled by Cayo Coco beaches.,For these reasons, i would not return to this hotel nor to Holguin to be honest.
We have been to the now, Fiesta Americana Costa Verde, 6-7 times and returning in about another month. Why do we keep going back? I have to say the staff are the best reason! The food has usually been the best, of any of the other resorts I have been too. We stay on the plus side and are entitled to 5 ala cartes. The food has always been good at these and the service has been good and friendly. The buffet is just that! You should never leave their hungry, there is always something to eat, even for the fussiest eater. When we were there last Oct, with the change over, there were a lot of hiccups with the variety and foods offered, we put it down to the change of ownership, as we know what it has been like on previous visits and hope things have settled now that the new management are there. People complain about various things and if you just ask, without a negative attitude, it can be resolved. Too many people come home and complain their room was not up to par or didnâ€™t have this or that but, never asked anyone to help them. Just come home and complain, these people arenâ€™t mind readers. This is Cuba, they have limitations on supplies. There are certain times of year, that certain veggies are not available, just like home or visitors have over consumed and the new supplies havenâ€™t come in. It is so rewarding to get to know the people and you will find out so much more of what Cuba is all about and what they endure in their day to day living. It is so heartwarming when you return, to have the staff, front desk to gardeners welcome you back with open arms. The countdown is on, see you soon!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 meals daily
- Room service 7am-10pm
- All drinks (International brands, Domestic beer, House Wine, 10am-1am)
- Drinks at disco
- Hobie Cats
- Pedal Boat
- Introductory scuba diving lesson
- Use of bicycles
- Exercise classes (Aerobics, Water aerobics)
- SpanishÂ lessons
- Daily activities
- Evening entertainment
- 309 rooms in four 3 & 4-storey buildings
- 1 buffet restaurant and 2 ŕ la carte restaurants (Cuban, Italian, International)
- 4 bars including Beach bar, Snack bar
- 1 outdoor pool with free-form
- 3 tennis courts (3 lit) on-site
- Shopping plaza
- Fitness facilities
- Scuba diving andÂ Dive shop on-site (fee)
- Beauty salon (fee)
- 1 double or 2 twin beds
- Satellite TV
- In-room safe
- Balcony or Terrace
- Full bathroom
- Hair dryer
- Max occ 3 up to 2 adults
For the Kids - Kids 4 to 10 enjoy supervised activities daily at the Kid's club, Babysitting service (fee), Games room and Kid's pool.
Weddings - Wedding packages are available. Please inquire for details.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Blau Costa VerdeHolguin,Cuba
- Hotel Contacts
- Extra Info
Playa Pesquero Rafael Freyre Holguin, Holguin 80100 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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