- What's Included
- All Inclusive Features
This place is very nice , the color of the sea is amazing. However in my opinion the management is horrible .1- There is not toilet paper at the lobby 's bathroom. 2- The toilets do not have looks and water is not always running .3- The fence around the hotel is falling apart , but there is a lot of people acting as vigilantes around the facility impeding the public access to the hotel through then pools.These people are doing nothing but the fence and bridge on the sidewalk close to the sea is falling apart. I drive the attention of one of them over this and he dare to said me that this was responsibility of the USA blockage !!!!. What in the world a fence that only needs few tables and nails has to do with politics???.4- This is the only all inclusive that I know that charge for drinks at the beach. This people are missing the point that must of the guests go there because of the see not for the hotel. Or they are using this to nickel and dime the visitors.For me is simples this place needs a better management.
We got back on Tuesday and I can't recommend this hotel enough. It was the second time and despite the very wet weather it was better this time round. Yoania saw us and said I remember this family. That was 7 years after 1st meeting us. How phenomenal is that? Rigo in the buffet restaurant also recognised us and after a bit of prompting so did Miguel on the omelettes. This is the sort of level of how genuinely amazing these people are. My daughter probably had the best holiday ever because she felt so safe, secure and comfortable and loved the staff so much. She particularly loved Lisa in the animation team who unfortunately quit the day we left as the travelling was to much for her when she has a 7 year old son. Such a lovely girl.The food was better this time round too and I'll be on this diet for some time to come lol. We did notice new members of staff in the second week and the regularity of service seemed to decrease but it didn't ruin our opinion in any way what so ever. I could go on and on but I think I've been pretty obvious with my impression and rest assured we won't be leaving it 7 years again. In fact we will be making it a bi-annual event from now on.
Me and my wife stayed here and had such a great time . The beach and area was beautiful. The pools were clean and grounds well looked after. We had a lovely walk to the market one day and done many other trips during our stay . We would return to the resort
Here I am at last with our review, we went for three weeks in November and really enjoyed vourselves. The flight was good and long from Manchester but we think the A300 is a good plane quite comparable to the dreaminer in fact we think there is more leg room than the dreamliner. The only problem with Thomas Cook is they make you pay for everything on top, ie drinks, only get a drink with your meal then even coffee you pay for, premium package for entertainment as they try to get every extra penny out of you. Airport always chaotic especially if other flights come in at the same time. After you get you get through and either get a green light or red light as your luggage goes through, red light and they go through your luggage. Bus journey quite interesting,remember to get a drink for the journey. About one and a half hours depending how many horse and carts you have to pass.Hotel welcomes you with a drink and booking in is quite straight forward and you are then on your way to your room. We do like the hotel in particular the back over their car park, we did get the option of a villa which found quite dark and cold looking but largeeatrooms. It is quieter, both the area and pools. The ground floor rooms in the hotel have been modernised and very nice as some people say the others need up dating which they do.The food is as good as they can provide under the inport sanctions but you can always find something to eat. We loved breakfast. Evenings can get quite busy and difficult to find a table when it is. The different restaurants are quite good, we liked the International and the Italian in particular but the others are good too. We usually went to the sea food restaurant, El Patio for lunch and as we spent most days at the beach we usually called for a pizza on the way back to the room in the evening. The entertainment is very good especially the water ballet and there was some good singers in the evening in the lobby bar.The staff from room maids to the groundsmen are happy and freindly. A few things to remember are high factor sun cream, insulated mugs and mosquito spray and we took coffee and coffee whitener as we like our own coffee.We loved Nancy the Thomas Cook rep and she will try and help if she can.I could go on but Broadchurch is coming on soon.lol. Well done Brisas.
Hubby and myself have just had 10 nights here. Location is very baron, nothing to do or walk to on an evening locally but the hotel is nice. We did a couple of trips with Thomas Cook / travel rep Nancy, which were ok, but their prices are a total rip off. One of the trips was Inside Cuba. We payed extra for a private tour guide Chris and a Cuban Chevrolet. Chris ended up being a total bible basher, trying to preach to me that homosexuality was wrong & evil was in these people , if I drank, smoked & danced( which I do ) I had sinned and needed to be blessed to rid the devil out of me! So, let's just say the trip wasn't as enjoyable as we anticipated. Lots of entertainment in the hotel going off all day and to be fair, the noise was ok. Normally finished by 10.45pm. 6 a la carte restaurants to choose from plus the normal buffet hall. We found the food ok and plentiful. Cleaning in the room by the maid is making the bed and fresh towels . I have been to much better hotels where when you walk back into your room, it smells clean and fresh. My favourite staff member has to be yeremis( sorry for mis spelling) She worked in the Martini Bar. Lovely young woman, friendly, always smiling and welcoming. Also Oldizad? in the buffet restaurant . Again, lovely woman, always had a table for us, always observant when our drinks needed refilling, a great woman. Pools are great. Villa side is quieter and more relaxing. Food & drink 24/7. Entertainment on an evening was generally good. The water dancing on a Thursday night is fab. Now for the real disappointment. Whilst enjoying our holiday, we, along with some friends we had met, noticed some very young girls, hung onto the arms of older men. As the age difference was so vast, this was what made us wonder if they were actually wife's or girlfriends. Brisas is an all inclusive resort where everyone wears a wrist band,,,, except these girls. Anyway, a couple of nights before we left, it was 1am in the morning & we were woken by shouting, giggling, & full blatant sexual activities taking place in the next room to us. This went on for 2hrs. At 3 am, I opened my door to see the same 2 young girls tip toeing out of the side, unobserved exit. Prostitutes! I wasn't very happy, but decided to forget it and enjoy my stay. The following night, the same thing happened,,, early hours in the morning arrival & noise which was unacceptable. I went to the reception to inform them that prostitutes were in the next room to us. The lady on reception wasn't surprised but put about because of how upset I was. A security guy was stood at the reception and he wasn't interested in dealing with my complaint. I speak a little Spanish and could understand most of what the receptionist and security man were saying!! Anyway, I told the lady it had to be dealt with immediately as this was not acceptable in a family resort. Half an hour later, the " night ladies " were removed half dressed and made to sit in the reception for about 20 mins. So what started off as a lovely holiday, a lovely room with a sea and pool view, fab big balcony and enjoyable time, ended up in me hating Cuba and I couldn't wait to go home. I am on a Facebook group for this hotel and after discussing my disappointment, lots of people have come forward to say they have actually witnessed an older man, buying " a wristband " at the reception, to allow these 2 young prostitutes onto the hotel premises.,, this is just one story out of many. So for me, my holiday was totally ruined and I will never go to Cuba again
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- 24 hr snacks
- 24 hr Domestic & select International brand drinks, House Wine included
- Pedal boats
- Use of bicycles 9am-5pm
- Game room
- Pool table
- Exercise classes
- Dance lessons
- Daily activities
- Nightly entertainment
- Free admission to the Disco, drinks included
- 437 rooms in 9 villas and one 5-storey building
- 2 buffet restaurants
- 2 a la carte restaurants: Italian and Seafood, dress code & reservations required
- Snack bar
- 8 bars including Swim-up bar, Coffee bar
- 4 pools, including 2 children's
- 2 lit tennis courts on-site
- Gift shop
- Exercise room
- Beauty salon
- Scuba diving (fee)
- Internet access (fee)
- Car rental
- Laundry service (fee)
- Medical services (fee)
- Horseback riding nearby (fee)
- 1 king or two 3/4 beds
- Satellite TV
- In-room safe (fee)
- Balcony or terrace
- Full bathroom
- Hairdryer 220V (converter & adaptor required)
- Balcony or terrace
- Max occupancy 3 persons
- Same as above with ocean view
- Same as above, located adjacent to the hotel block in 2 & 3-storey villas
- Larger room w/garden or pool view
- Max occupancy 3 adults or 2 adults & 2 kids
- Same as above, larger than Villa
- Sitting area and sofa bed
For the Kids - Kids 4-12 enjoy supervised activities daily at the Kids' Club. Babysitting service subject to availability (fee).
Wedding Packages - Available, please inquire for details.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
- Hotel Contacts
- Extra Info
Calle 2, Playa, Guardalavaca 84170 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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