- What's Included
- All Inclusive Features
This was our second time here we also went last year we just got back after 3 weeks we were here for the hurricane we were put in the disco room for safety but after a while it started leeking and we got wet and cold we were in there for 24 hours plus it was not very nice at all it was a bit disorganised as we were all supposed to be there but people were all over the hotel getting chairs and what they could from all over the place sleeping in the foyay and any were not where they were supposed to be we had to sit in chairs all night and the next day so it was very uncomfortable Nancy the tomas cook rep did her best though we can not fault her or the staff they try ed so hard to keep everyone safe they bought food and drink around to us all and after the hurricane the Cuban people worked so hard to put everything back to normal we left a few days after the hurricane they worked so hard you would not realise they had one we stayed in the villas facing the pool could be a bit noisey at night because you could hear people coming back late at night from drinking but the villas are spacious and the cleaner kept them clean each day and gave clean towel everyday the hotel it's self is also clean we could walk out our villa everyday straight to the beach which we spent our time on it was nice also about 4 min away you can walk to a market where the locals sell there gifts and bits and pieces there's some nice things there the staff at the hotel are quite friendly we got quite friendly with a few but they remembered us from last year there are 2 pools 1 has entertainment all day the other is a quiter one for children as well if you you to the front of the hotel you can get a house and buggy they take you around for quite cheap we liked the Cuban alacart the best the only complaint I had this year was the resterant food it was cold and no choice was awful really but we got on with it overall was a good holiday we went for the sun and the beach that's what we got its a beautiful place to go the people are lovely
No food ran out off tonic terrible staff brill xxnever cried so much and luv cuba we had nothing x sea food plenty no replenish of meat from 8 15 terrible ppl spending 15 yrs there not going back new chef
Well our first time in Cuba one we won't forget the hotel and location is Good beautiful beach and gardens the rooms are ok we had no problems with them the staff are all hard working and smiling the chamber maids are stars your room is always clean I can't fault the hotel ,staff just becarefull with the food as we like our meat cook with no red bits in but that's our way of life .Would we go back oh yes in a blink of an eye now our only issue was Thomas cook it's self what a waste of space they are we was there when hurricane irme hit Thomas cook had a week to get guests out of Cuba and did nothing when other travel company's did we asked for flights out and was told there is none and that Cuban government would not allow any extra flights in or out which was lies as other country's was flying in to get guest to safety which was disgusting of Thomas cooks lies they flew 2 extra reps in to help the resort rep which out the 3 only 1 gave us the truth 1 became the the worlds best hide and seek champion as you could never find her and the resort rep told us lies don't no if that's heads office but when I confronted her and asked is it still a tropical storm her reply was yes then I showed her my phone which stated a hurricane was going to hit she went pale and then came out with the truth the hotel and staff did everything they could with food and water etc they were excellent towards us but Thomas cook it's self one big let down we will return to brisas as we loved it if it wasn't for irme it would of been our best holiday yet but now we know of hurricane season which we was not told when booking we will return and please check your suitcase when you land as 1 of ours was broken into and locked back up only a few items was missing but it's not the point overall like I say great hotel and a credit to the staff
I have been to this hotel twice. Once alone and then again with my mom. Both times were a great stay. I had no issues when I was alone the staff where very helpful. The second time around I received a free bottle of wine for being a return client. I would definitely return for a third stay.
We visited in 2014 and it was amazing I wrote a review ... Paradise found .This time unfortunately we were dissapionted the villas were still amazing and the grounds beautiful and the beach is truly stunning .The downfall we found was a couple of the staff at the bar by the pool were really unfriendly never a smile or a greeting and quite often just carried on chatting to others behind the bar made me feel quite uncomfortable ! Which was really quite sad as everybody else staff wise were so friendly that was the reason we decided to come back to this hotel .This is not the hotels fault but while we were there we noticed a lot of selfish guests quite rude to staff also playing there music loud on the beach (who wants to sit on a beautiful Carribean beach with rapp music playing )! Many groups of people were doing this aaaahhhhhhh !!!! Also a lot more locals using the beach which I love to see BUT not when they come in a large group go in the sea passing bottles of rum to each other and getting drunk and being intimate in the sea ! Also if you decide to take a dip they come and approach you . Not all but some . The food was bad this time (so sorry to say this as I really love this place but I have to be honest ) and many times we had no plates at all . On a positive note breakfast at the villa side was so lovely as was lunchtime and the beautiful waitress we had the first week was so lovely (she got moved to the Buffett side are second week . She was lovely
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- 24 hr snacks
- 24 hr Domestic & select International brand drinks, House Wine included
- Pedal boats
- Use of bicycles 9am-5pm
- Game room
- Pool table
- Exercise classes
- Dance lessons
- Daily activities
- Nightly entertainment
- Free admission to the Disco, drinks included
- 437 rooms in 9 villas and one 5-storey building
- 2 buffet restaurants
- 2 a la carte restaurants: Italian and Seafood, dress code & reservations required
- Snack bar
- 8 bars including Swim-up bar, Coffee bar
- 4 pools, including 2 children's
- 2 lit tennis courts on-site
- Gift shop
- Exercise room
- Beauty salon
- Scuba diving (fee)
- Internet access (fee)
- Car rental
- Laundry service (fee)
- Medical services (fee)
- Horseback riding nearby (fee)
- 1 king or two 3/4 beds
- Satellite TV
- In-room safe (fee)
- Balcony or terrace
- Full bathroom
- Hairdryer 220V (converter & adaptor required)
- Balcony or terrace
- Max occupancy 3 persons
- Same as above with ocean view
- Same as above, located adjacent to the hotel block in 2 & 3-storey villas
- Larger room w/garden or pool view
- Max occupancy 3 adults or 2 adults & 2 kids
- Same as above, larger than Villa
- Sitting area and sofa bed
For the Kids - Kids 4-12 enjoy supervised activities daily at the Kids' Club. Babysitting service subject to availability (fee).
Wedding Packages - Available, please inquire for details.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
- Hotel Contacts
- Extra Info
Calle 2, Playa, Guardalavaca 84170 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.