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- What's Included
- All Inclusive Features
We were in the 9000 block of the villa rooms there was not much of a view from our patio we were offered to change rooms but since it was very close to everything we stayed where we were.A/C worked fine all week new flat screen tv with one huge bed and one smaller one. Our maids did a wonderful job and towels were replenished every day as required. Hot water was a bit iffy but it was always warm enough to get by. Minor issue with the key card for the room had to be reprogrammed twice no big deal. The ground floor of the hotel is being redone but really a non issue we did not notice that much noise or dust. Hurricane Matthew spared the resort and we seen no evidence it had gone through hats off to all the staff that went through it it must have been very stressful. As always all of the staff were very friendly and helpful. We booked 3 alla-cartes all were quite nice. Two of them all open for breakfast and lunch. Two favorites are Roberto's Pizza at the main pool bar and the flaming rum bananas in the main buffet. There are many different options for food here and we had no trouble finding something we liked. There are some stairs to deal with but there is an elevator to get you to the grounds from the main lobby. Lots of entertainment at the main pool and the lobby bar the entertainment staff work very hard. All in all a great week and we will return.
I just want to compliment the staff of this hotel... What a wonderful job you do! My fiancé and I stayed there for a week as we just wanted to get away to relax. Well, that's exactly what we did. The grounds were immaculate and the food was good...a little repetitive but good. The waiters and witnesses were on the ball...having our dishes taken away as soon as we finished. I have travelled to many many Caribbean countries and many all inclusives and I have to say this place was the best all around. Beach was beautiful and water was warm...couple days it was a little rough but it was still fun! Great hotel and very very safe...book it, you won't regret it!
Good points.The beach was rather nice with shaded areas.The gardens are large and slightly stocked.Not so good.Reception staff.Repeated cold food.Special restaurants not much better cold instant mash....yuklost count of the amount of times i had my key re programmed.Slush machine never worked.Being woken at 7.30 am by a gardener selling a flower.Room left dirty often not enough towels, never hot water.8 days with no tv.Bad points.My matress was disgusting would not let my dog sleep on it.constant building works...like taking a holiday on a building siteseveral days without the main pool due to repair.aircon flooded my room and ruined my toiletries. ..took 4 requests and 2 days to fix,when the maid arrived she just laughed.Customer service does not seem to be in the Cuban vocabulary.
I travelled to Cuba and stayed at Brias for 3 weeks as a solo traveller,,,I had an amazing holiday the hotel was beautiful, the grounds are lovely and clean and well maintained, the beach is gorgeous. The staff throughout the hotel were brilliant, they were very helpful and courteous at all times, in fact they couldn't do enough to help you. They made me feel at home the whole time I was there, they work very hard .I visited there from Sept 20 -11 Oct when hurricane Mathew was due to hit, the staff and I mean all the staff from reception, management, bar staff, waiters, waitresses, and the beautiful gardeners were amazing they made sure we had everything we needed, in fact they went above and beyond their duties.The food was lovely, there was something for everyone, I tried every type of food they did, I never once had a bad meal and I ate somethink different every day.I enjoyed it that much that I've booked to go back next year for 4 weeks.Excellent value for money, a journey that will be unforgettable.
Great beach and views shame about the hotel sick of people telling me oh there poor oh it was the hurricane well is that why our sockets in our room were hanging out why we seemed to be the only ones with no air con and TV didn't work we got a different room slight improvement main pool was closed for 5 days in total while we were there one day for cleaning due to some kind of bug infestation and 4 days for maintenance work which it needed shame they didn't fix the drainage covers around the pool which I myself fell through and so did many other people I was told well don't stand on it well I never have had to navigate around broken tiles and dodgy drain covers before to get into a pool of the 6 al a carte restaurant only 3 were open and we couldn't get booked in once as we're told by the not very helpful lady it's full if your not there first thing Monday morning to book for the week you don't stand a chance week were entitled to 6 al a carts got 0 reception staff not good being hounded to get on a horse and buggy or a vintage car every time you left the hotel bugged me they don't understand the word no I wanted to walk and see the local area but it seemed an alien fact to people there so we took the scenic route along the beach where we thought we would be able to enjoy the scenery but were constantly asked if we wanted to buy cigars weed or cocaine by the locals my hubby was even asked by one guy whilst he was snorkeling I was eaten alive by mozzies someone tried to snatch my bag whilst on the beach all of which we reported to security but they didn't seem to bothered food was very repetitive I don't want squid rings for 5 days for breakfast all I'm all not a good experience
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- 24 hr snacks
- 24 hr Domestic & select International brand drinks, House Wine included
- Pedal boats
- Use of bicycles 9am-5pm
- Game room
- Pool table
- Exercise classes
- Dance lessons
- Daily activities
- Nightly entertainment
- Free admission to the Disco, drinks included
- 437 rooms in 9 villas and one 5-storey building
- 2 buffet restaurants
- 2 a la carte restaurants: Italian and Seafood, dress code & reservations required
- Snack bar
- 8 bars including Swim-up bar, Coffee bar
- 4 pools, including 2 children's
- 2 lit tennis courts on-site
- Gift shop
- Exercise room
- Beauty salon
- Scuba diving (fee)
- Internet access (fee)
- Car rental
- Laundry service (fee)
- Medical services (fee)
- Horseback riding nearby (fee)
- 1 king or two 3/4 beds
- Satellite TV
- In-room safe (fee)
- Balcony or terrace
- Full bathroom
- Hairdryer 220V (converter & adaptor required)
- Balcony or terrace
- Max occupancy 3 persons
- Same as above with ocean view
- Same as above, located adjacent to the hotel block in 2 & 3-storey villas
- Larger room w/garden or pool view
- Max occupancy 3 adults or 2 adults & 2 kids
- Same as above, larger than Villa
- Sitting area and sofa bed
For the Kids - Kids 4-12 enjoy supervised activities daily at the Kids' Club. Babysitting service subject to availability (fee).
Wedding Packages - Available, please inquire for details.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
- Hotel Contacts
- Extra Info
Calle 2, Playa, Guardalavaca 84170 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.