- What's Included
- All Inclusive Features
We are home! 😍 in the U.K. First time to Cuba here is my review!After a great flight from Manchester we arrive at holguin. We waited for our luggage at the carousel and a few came out, then it stopped for 2 hours, no communication, no drinks offered, couldn't leave to go outside as you can't get back in! Finally got our bags after a worrying time and got on the coach. All we're going to brisas so it took about 1 hour. Arrived at hotel greeted with arrival drinks of fizz, and we had 2 x hotel rooms sea view with adjoining/interconnecting rooms. Food - breakfast was the best, freshly made pancakes/crepes in the hotel, villa breakfast had little hotcake things but had crispy bacon every morning. Hotel seemed to do a English breakfast every thursday morning with proper sausage, bacon, every egg you can think of, black pudding, eggy bread.. no baked beans though. Mainly it was foreign meats for breakfast, continental and cooked. Chips and veg always available in the morning and toaster is available all day and night. Evening meals got so boring and bland. We visited 3 of the 6 a la cartes which were fab, Italian has a huge menu and very good, and international was great too. Wasn't too keen on buckenero. The 24 hour bar was fab with burgers, hotdogs, toasted sandwiches, pizzas (12pm-6pm only) and they will take you chips out the back if you ask and put gravy on. You need to say if you want cheese or not too as Canadians have a thing called potin/putin? That's cheese and gravy on chips. There are stands in the bar and the lobby bar that has food all day inside. Sandwichs or pastries or fruit. The ice cream man started around 10-30am or 12pm it seemed to differ. Churros was great and bigggg long queues for them (personally prefer our fried ring donuts much better lol) my son loved them. It's impossible to go hungry here.Bars! There is like 8/9 this resort has loads. The Havana bar can be found on the 3rd floor of hotel and is a quiet haven to enjoy a cocktail, which is a beautiful spot to see the sun going down around 7pm. Entertainment. We sat around the hotel pool during the day cos it's close to the fun going on and the food at 24hr bar. Lots going on in the day for adults and kids really enjoyed it. At night they have a mini disco for the kids at 7.30 pm either on main stage or beach stage. Ivan was fantastic with the kids, however, It seemed to be only the British kids turning up... if any! I told the entertainment team that in the Mediterranean they make more of an effort to let the kids know it's even on by going around encouraging kids to come which most definitely needs doing here as it's great fun for them. The evening entertainment was ok.. sometimes after kids disco at 8 there would be nothing until 9.45pm and then it would be live music. The pool ballet was really good on Thursday night. Great for people without kids. No family entertainment. A lot of families seemed to stay round the villas and didnt see them at main hotel. Far too quiet round there for us with no pool entertainment etc Kids club with Maritza who is fabulous is brilliant. It runs from registration at 9am and kids can stay til 4pm and they go out on the beach, pool, pedaloes, horse and buggy, horse riding. Both pools have a warm jacuzzis but main hotel has a sheltered baby pool but main pool is deeper. My son (5) lived in it with his armbands lol and would wander about the pool chatting to people, would swim up the bar and grab himself a slush (oh the slushies are amaze 😍) so everyone seemed to know his name lolCanadians all seemed to have big thermos cups with them, not many English did and tbh we survived fine without them but the plastic cups did seem to blow about all over the place. But I would recommend towel pegs for reserving your beds or drying clothes as brisas is a very breezy resort. There was some towel pinching going on, my advice just take your own. People were worrying about the 15cuc charge per towel when losing/getting stolen. On our last day we spoke to two families who had left clothes to dry on villa terrace and had them all stolen in the night. Be careful. Out and about we felt very safe. We walked up the road to market, shops and bam several times. The commercial centre is much better for getting on wifi, you can buy 1hour wifi cards in reception for 2cuc. On the last day we found crisps in the shop 😇Please make sure you pack plenty of snacks.... they have nothing! We did the dolphins, was a great experience but not worth £230 for 5 of us. Coach was due to pick up at 10am and arrived at 10.40 full! So they said they would drop off and come back for us, by that time it was 11.05. Got there (5 mins down the road....) and waited about 45 mins for our turn, got free drinks while we waited. Was in the pool with dolphins for 30 mins then waited 40mins for others to finish and get back on coach. My advice... just get a taxi there and pay on the door for half the price!! We got a chevvy ride to the market at playa pasqara as ours was closed until our last two days at brisas The land train was the highlight of our holiday. Absolutely loved it, very insightful and just amazing. Great value for money at 10cuc each and under 6s are free. Take a towel to sit on!!!! It's bumpy. As you leave the hotel look out for the cannabis farm on the right.. you will prob smell it before you see it lolGoing back to the airport was as horrific as our arrival. Belts stuck so luggage wasn't being sent to the plane. 2 hour wait to check in meant plane was delayed and also they ran out of fuel to fill us up. Said they only had one tanker, then out of nowhere a 2nd showed up! Plane to Gatwick with Thomas cook left our hotel Tuesday and flew thursday afternoon! Felt so sorry for them. Holguin airport is just terrible so be prepared. Overall a fantastic holiday. We thoroughly enjoyed ourselves, I don't think we will be back though. The hotel itself we have hundreds of the same around the Mediterranean and the beach was beautiful but I have been to nicer in Turkey etc 🙈 We went for a new experience and we got it. Beautiful place, great hotel.
Just landed back today from a week at this hotel. When I booked, I was told it was a short walk to the resort centre and there was plenty to do and see in the area. Firstly let me say, my family and I don't like to sit by the pool letting the entertainment team drag us into pool / dancing activities, we prefer to see a bit of the real location. trips where expensive - 200 cuc for a day to Sainteago De Cuba and 80 cuc for a half day to Holguin. Both enjoyable days but expensive non-the-less. The hotel itself is very tired in places but is undergoing a huge renovation. The staff are very friendly but do have their favourites, presumably that tip or give them western items. On the plus side, the beach is lovely the place spotlessly clean and you can usually fid something to eat in the restaurant. WIFI is entirely unreliable by the way.
Our family has been vacationing at Brisas for over 15 years. We always have a wonderful time. The staff work so hard. It was especially noticeable on this last trip with renovations being completed. We were not inconvenienced at all. The renovated ocean side walkway looks lovely, as well as the newly tiled floor in the churro and ice cream area. The freshly painted buildings and woodwork looks lovely. We look forward to seeing the renovated El TejadoWe travelled with another family. It was their first time at Brisas. We requested nearby villas, unfortunately, for the first night we were not placed near each other but that was quickly corrected the following day. Recent additions to the a la carte menus especially the new appetizers at the seafood restaurant were awesome! Calamari (squid) and fish fingers, mini brochettes, and shrimp with honey! As always we love the soups at the a la cartes. We were fortunate to have mango in season. And new additions to the Martini bar drink list! We travelled with 4 children/teens 11/12/12/13. They had no complaints, they could live on pizza, burgers, and fries forever. However, they would have liked more WIFI. Although who needs WIFI when you are in such a beautiful country? It was lovely to see the Easter themed activities on Easter Sunday.
Thank you brisas for a amazing holiday we had the best time ,for the price we paid for the two weeks u cannot fault this hotel ,all the staff work so hard ,stayed in the bungalows ,these are a bit dated but are really big ,there renovating the hotel a lot ,I would definitely return if the price is right ,food was a bit repetitive and there's are some strange concoctions but we always found something ,and the fresh pizzas was lovely at the snack bar,met some fantastic people ,will and the rest of the animation team work so hard and always had us up doing something 👏👏👏.i took a bag of shoes ,clothes and make up I no longer needed and gave it to the staff and my hubby took old shirts and shorts they was very grateful so if you have and spare weight in you case take your old bits for them
Thirteenth trip to Cuba, fourth time to Holguin Province, third time to Brisas Guardalavaca. Couple in early 60's.Traveled from Ottawa with Sunwings, arrived in Holguin Airport just about on time. Nice 90 minute run out to Brisas, must have dropped off passengers at four other hotels before arrival which was a little tedious.Check in:Was quick as we were the only ones left in the coach by this time. We were told the room wasn't ready, and to return at 3:30PM'ish. We did return and were told the current occupants had requested late checkout, so the room won't be ready for a couple more hours. We were given another room without even requesting it, wish that had happened at arrival. Receptionists were quick to emphasize "welcome back" to us as returning guests. Amongst the paperwork was an invitation to a returning guest lunch.Villa mini-suite room 2209:Was close-ish to the villa reception (different reception to the main hotel), up a flight of stairs. Nice garden view from balcony. Room was clean and spacious - seemed bare as it is large with minimal furniture. Bed mattress was better than any other Cuban mattress I've slept on. Room was cleaned nicely, daily, with various towel art left for us to enjoy. A little noise from neighbors - one night a TV was on until 2:00AM, another night the neighbors overhead spent hours rearranging the furniture.Hotel:All public areas very clean. Can see work going on all the time - painting, or cleaning, pruning or mowing. Public toilets are all spotless and have lots of TP. Some use partially used TP rolls to dry hands, others had kitchen rolls on the counter. This hotel is working hard to maintain itself.Entertainment was good, lots of music to listen to. Thursday is best music night, get round to the John Lennon garden by 5:30PM for the first show and good seats. Then later in the lobby bar outside the buffet for the guitarist who is world-class, finally the group on the pool stage at 09:45PM.Beach:Is very nice. Clean sand, many sun loungers with canvas or plastic seating. Found it easier to sleep on the canvas sun lounger than in the villa bed! Nice watching the weddings. Went swimming and snorkeling a couple of times, not much sea life to see, I have been to Jibacoa in Matanzas Province and that is like a tropical fish tank, sadly Guardalavaca beach is not the same, but water is warm, clean and welcoming.Meals:Ate breakfast at the buffet every day. The omelettes are awesome. Nice coffee, fruit and smoothies. Cheeses and breads are available. Waiting staff very welcoming, recognize us from previous trips, but are not too clingy.Lunch at the buffet is the same day over day, with cold and hot dishes. The food is OK'ish, but always manage something to fill my plate with. Lots of salads, but sometimes there's no lettuce - or there is lettuce but no tomatoes. Several different types of pasta which were nice. You make do with what is there, and it's quite good. Ice cream to die for.Supper in the buffet is much the same as lunch. Didn't try breakfast in the seafood or Cuban restaurants.À la carte:We were dissapointed two out of three times. First: the Italian. The waitress there plainly didn't want to be working that night. Very unwelcoming young lady. Answered questions with one word answers, was almost brusque. Poured beer from bottle so fast that it had a head like champagne. Food itself was OK. Second: the International. We were shown to our table on arrival - and then ignored. We arrived for our 8:30PM reservation maybe at 08:25PM. However a large group of gift-bearing ladies arrived just after us and were the focus of the waiting staff's attention for the next 15 minutes. We didn't even get offered water. We left unserved and still hungry to head for the supper buffet at 8:45PM. I hope the waiting staff were pleased with the gifts the ladies gave them, as they got no tips from us.Third: the Cuban. What a difference! We were greeted by a young waitress who genuinely seemed happy when she realized we were on "her table". She drifted past very few minutes to clear away used plates and utensils, and offer yet more bread, water, wine and beer. Was never rushed, was helpful with choices of food, really seemed pleased to be part of our "date". What a contrast this evening was.Area:We were sad to see the market is no longer by the Hotel Club Amigo. There will be a new one closer to Brisas at the car hire place - but it was not open during our visit. The old area will be a new resort, currently in early stages of construction. Still a nice walk down the beach path.The tiny bar and couple of stores on the main road to the Hotel Amigo is a nice place to sit and enjoy a cold beer or water and watch the Cuban kids on phones as it has WiFi. Trip:We took the Jeep Safari on the Sunday. As there was only one jeep, the driver and guide sat in the same jeep and did all the driving. It was a really good day out, and they fully occupied the six-hour run. We could stop for photos anywhere we liked. The poor little Suzuki jeep was taken through some really bad roads through farm areas to a bay where we had a run in self-drive speed boats. Then across country to a (staged) Cuban farm for some fresh coconut juice, coffee, ride on horseback or buggy to an Indian settlement that too was a little staged for the tourists. The girls perform a dance for us and invite us to buy some momentoes. Then back in the jeep to a hill-top restaurant for a good relaxing lunch. Nice views from here. Everywhere on this trip the guide identified interesting sights for us, also fauna and flora. At the stops the first thing he did was point out rest rooms. This was a good trip, booked through Nexus by our Sunwing rep.Summary:Enjoyed our week, poor service in two restaurants is only down side - made up by excellent service everywhere else. Will we go back? Not sure, maybe, or maybe go somewhere else next year just for a change. AMA.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- 24 hr snacks
- 24 hr Domestic & select International brand drinks, House Wine included
- Pedal boats
- Use of bicycles 9am-5pm
- Game room
- Pool table
- Exercise classes
- Dance lessons
- Daily activities
- Nightly entertainment
- Free admission to the Disco, drinks included
- 437 rooms in 9 villas and one 5-storey building
- 2 buffet restaurants
- 2 a la carte restaurants: Italian and Seafood, dress code & reservations required
- Snack bar
- 8 bars including Swim-up bar, Coffee bar
- 4 pools, including 2 children's
- 2 lit tennis courts on-site
- Gift shop
- Exercise room
- Beauty salon
- Scuba diving (fee)
- Internet access (fee)
- Car rental
- Laundry service (fee)
- Medical services (fee)
- Horseback riding nearby (fee)
- 1 king or two 3/4 beds
- Satellite TV
- In-room safe (fee)
- Balcony or terrace
- Full bathroom
- Hairdryer 220V (converter & adaptor required)
- Balcony or terrace
- Max occupancy 3 persons
- Same as above with ocean view
- Same as above, located adjacent to the hotel block in 2 & 3-storey villas
- Larger room w/garden or pool view
- Max occupancy 3 adults or 2 adults & 2 kids
- Same as above, larger than Villa
- Sitting area and sofa bed
For the Kids - Kids 4-12 enjoy supervised activities daily at the Kids' Club. Babysitting service subject to availability (fee).
Wedding Packages - Available, please inquire for details.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
- Hotel Contacts
- Extra Info
Calle 2, Playa, Guardalavaca 84170 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.