- What's Included
- All Inclusive Features
We came for a seven day bike/Christmas vacation. My husband and friend enjoy their stay. Unfortunately my daughter suddenly got a fever on the plan going to Cuba. So she spent four days in the room dealing with that but then she hurt her knee and could no longer walk. I went to the nurse on site and she rented me a wheelchair. We then went to the dr who gave her an injection and some meds. The next day the front desk moved us into a wheelchair accessible room without any hassle. The efforts made by the staff were phenomenal. The front desk staff, the cleaning ladies, and Madeline in administration were very helpful and sensitive to our needs. When her fever returned the front desk at 3:30 am arranged a golf cart to take us to the hospital again. There the Dr was kind and she gave us different medications. Later that day the nurse came to give my daughter her second anti inflammatory injection in our room. Hours later the Dr called checking up on my daughter. She was able to walk onto the plane the next day after spending the entire trip in her room. Sunwing had arranged a wheelchair at the airport for her at Holguin and Toronto but we gladly no longer required it! The care and attentiveness of the nurses and Dr were so appreciated. The resort staff made a difficult trip better. All the servers in the restaurant and bartenders were fantastic. Despite all of that mentioned above, it was beautiful. We are returning in March for a do over!The only suggestion I have is for there to be vegan choices on the a la carte menu. Or even vegetarian as I can always ask for no cheese. At the Cuban restaurant I ate a plate of corn and Yuca for dinner. Yuca was my mainstay throughout the trip. In the buffet we were able to manage but there was a ton of meat. I enjoyed the papaya and ate pizza no cheese no meat and fries a lot at the bar grill. There were zero bugs at this resort. No mosquitoes at all. The beach was beautiful always space and chairs available. Towels were also always available. Washrooms were stocked with paper. The security staff were great I was never concerned for my things left on beach etc. The beach walk going to the left was really nice. There was a man selling coconuts there. But on the resort if you ask a gardener they will gladly get you coconuts for which I paid. So a great place for fun and if something happens they are equipped to help you get through it.
A hotel that needs tidied up, apart from that minor issue, very pleased with our stay. the restuarants were very good,both in cleanliness and food selection.The beach isis cleaned every day and during use,if required. The staff without exception were very attentive to any requirements. The night shows were very good, The ability to walk in the grounds at night was well catered for by well lite grounds.would we go back YESwith a session of TLC this hotel will top the list, well done staff.
Travelled Boxing Day from Manchester with TC...got off to a good start as got a free upgrade to premium when on the plane so a family could sit together. Result. Arrived at airport, as expected was slow but no worries. Coach to hotel ok and check in was so so, long queues but not really an issue. We were allocated a room on 2nd floor and were surprised to get a sea view as had booked a garden view. Would have preferred garden view as sea view was so noisy. Room dampish and very unmodernised but we thought hey we're here so let's make the most of it. However food was definitely an issue. Very bland. Very poor quality. Hard to get seating in main buffet restaurant. Luke warm. I found it difficult to find something to eat so eventually gave up and when we weren't in ala carte just went straight to pasta station and at least this was quite good plus freshly cooked and hot. Didn't even really find the a la cartes nice but I admit I am fussy and don't really like meat but even my none fussy husband found the food to be not that great. Preferred the villas side and always ate breakfast in the smaller buffet there and bagged a sun bed after that. Nice and quiet and it felt generally a more relaxed atmosphere.Unfortunately we started to get a few issues in the room, damp, leaks in bathroom, mould, shower wouldn't work and reported to reception to no avail. On the TC reps return after the new year we went straight there and she took us straight to guest relations who were brilliant and came to the room with the head of housekeeping and maintenance too however in view of the issues they offered us a room move. We accepted happily and went to room 418 which was generally brighter and freshly painted and felt nicer. Still on the sea side so again was noisy but felt happy to have moved except for last 2 nights when the cold front moved in and the wind came (safe to say I don't think the double glazing was wind proof lol)Did a trip to Santiago de Cuba which was a long journey and tiring but well worth it...having missed out on Havana last time we were in Cuba and having no option to go this time we decided to do the 2nd city. Enjoyed it.Unfortunately as another member has said a few people were ill and I was one of them with a poorly sickness and diahorrea bug which affected me for 3 days but sure this can happen anywhere so just one of those things.It was our 2nd time in Cuba and think that this will be our last visit here as the worlds a big place but to be honest wouldn't recommend Brisas,we definitely preferred Melia las Dumas in Cato levante. And having visited Jamiaca and Thailand also this year and other Caribbean islands over the last few years think we'll travel to other places in the future
We spent 3weeks at Brisas over Christmas and New Year and have varied reports to post. The hotel is dated, but generally clean and tidy, the staff are very good especially in the restaurant where you build up a good rapport with those who wait in the various areas. We tended to stay in one specific area, by a window for the views and in a short time developed a good relationship with the staff, and like anywhere in the world, if you tip you get good if not great service. So the service gets 5 stars.The food was as one might expect, canteen standard, but the fish and shellfish were excellent!Our room was south east facing so sun until mid afternoon.The sea view rooms don't get any sun,so beware!Twice we had to call in the cavalry as the bathroom roof leaked,and a sill was glued onto the bath edge as the weak shower still managed to flood the floor. The water was however good and hot.On 3occasions (before 7am) there was no water to shower and on one occasion the maid locked us on the balcony as she cleaned the room, forgetting to open the sliding door (stiff and heavy) after she'd finished cleaning the room.The country is a mix of shabby 20/21st century concrete slab, communist, utilitarian building and medieval palm frond or corrugated roofed huts.The roads are awful, pot holed and uncomfortable to travel along, the farmers still use yoked oxen powered ploughs with wooden ploughshares. It's a real contradiction. The wifi is dreadful and not secure.So there you have it. Having said all of the above, we'd love to return to Cuba before it becomes wall to wall McDonalds and suffers , as it inevitably will, from American influence.Would recommend visiting Santiago de Cuba on the overnight stay option. A day round trip travelling for over 7 hours would be awful due to the poor roads.
My partner and I visited here at the end of Dec for new year and for a special birthday break. From beginning to end our experience at this hotel/ resort wasn't the best.I became ill after being there for only 3 days and couldn't stop being sick. I then took a fever and was very ill for 5 days of our holiday (complained to our rep and guest services who told us they had no other complaints, even though we could read several on their desk notepads) We then found at least 15 other people from different groups and couples in the complex who also had similar symptoms with bad sickness, nausea and terrible stomach cramps. I avoided drinking the water and ice, even though our Rep told us it was safe to drink and drank only bottled water. We returned food in the main restaurant as it was raw and wasn't cooked. We had a room in the villas and complained 5 times of having no hot water, this was never fully working for our 2 week stay. The hotel grounds are beautiful and so is the beach area. Some of the staff members are very friendly and welcoming. We also found that some staff members were the opposite and quite rude. We booked a 8pm Italian restaurant booking one evening, waited outside (they locked the door to us) until 8.20pm. My partner asked if we could sit down as the restaurant was empty and I wasn't feeling well only for them to tell us we had to wait longer. At 8.30pm we sat ourselves down (in the empty restaurant) and the staff then ignored to serve us or even give us menus. We were shocked by how rude they were and the 4 of them stood in a corner talking and then served a larger party of 16 once they arrived and left us sitting with no service. We eventually ended up walking out. We found the a la carte restaurants to serve near enough all of the same food (chicken beef pork with mash and veg)! Nothing special about them. We went on a few trips outside the hotel and these were brilliant (recommend horse and cart 2 hour tour with Carlos, he was great/ horse riding/ dolphins)Now that we are home I am still suffering from stomach pains 2 weeks later and being unwell and stuck in the room for days really did ruin our view of the trip.We found that the buffet restaurants need to fix the hygiene within them. We found that many guests were also picking us food, putting it on their plates and them putting potatoes...back on the buffet, the same with bread...too. The bars also ran out of white wine, gin and tonic completely for the last 4 days of our trip and never got any more back in. We are easy eaters and weren't looking for a fancy 5 star holiday but this hotel wasn't the best and simple things like hygiene should be in place! The brisas have lovely grounds, the rooms are dated yes but something has to be done about the food and restaurants! We also experienced problems getting clean towels in our room. We would go for showers in the evening and pick up our fresh folded towels only to open them and find them covered in dirt and what looked liked blood and make up! We called reception about this on 3 different occasions and then waited an hour to receive towels. When we called about water we were told it would be hot in a few hours- just not good enough! Then after we used the phone to complain it then didn't work for the rest of our trip! Also don't like drinking all drinks out of plastic cups and the bars always said they had ran out of glasses. We found tipping helped get a glass for one drink. Snack bar wasn't great, chips fried several times. Pizzas were okay however cues for them and the main buffet could sometimes take half an hour! The main indoor bar downstairs is nice and so is the pina colada cocktails in the coffee shop and upstairs Havana bar. We also had a slight problem with younger male Cubans who are allowed into the hotel on day passes.Wifi cards are pointless, they don't work and again when we asked for a refund as we couldn't ever get connected- the staff wouldn't accept. We eventually found ourselves constantly complaining to guest services, who failed to sort any issues other than note things down. We booked the beach dinner for 2 for a special birthday, a week in advance. On the day when we checked about a cake they said they were unaware it was for a birthday and that it was too late to provide one.We used the hairdressers once, it was good but found 30 pesos expensive for a 40minute blow dry and don't even pay that back home!We did use the hotel nurse when I was unwell and the local pharmacy however both failed to provide any receipts, we asked several times and the nurse couldn't provide to us. Entertainment in the hotel was okay but there was a lack of communication of what was happening and where, we would sit at one pool waiting for shows to start but venues would have changed and guests weren't made aware of any changes. New year was also disappointing. Lots of things they had said would happen didn't, they did pass out champagne at the bells however. We liked the villas area of the hotel and found it very relaxing and the pool bar staff there were helpful. We never got to try the hot tub as it was full of lots of unsupervised children all day playing in it.Would definitely return to Cuba but never to this hotel and would never recommend it.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- 24 hr snacks
- 24 hr Domestic & select International brand drinks, House Wine included
- Pedal boats
- Use of bicycles 9am-5pm
- Game room
- Pool table
- Exercise classes
- Dance lessons
- Daily activities
- Nightly entertainment
- Free admission to the Disco, drinks included
- 437 rooms in 9 villas and one 5-storey building
- 2 buffet restaurants
- 2 a la carte restaurants: Italian and Seafood, dress code & reservations required
- Snack bar
- 8 bars including Swim-up bar, Coffee bar
- 4 pools, including 2 children's
- 2 lit tennis courts on-site
- Gift shop
- Exercise room
- Beauty salon
- Scuba diving (fee)
- Internet access (fee)
- Car rental
- Laundry service (fee)
- Medical services (fee)
- Horseback riding nearby (fee)
- 1 king or two 3/4 beds
- Satellite TV
- In-room safe (fee)
- Balcony or terrace
- Full bathroom
- Hairdryer 220V (converter & adaptor required)
- Balcony or terrace
- Max occupancy 3 persons
- Same as above with ocean view
- Same as above, located adjacent to the hotel block in 2 & 3-storey villas
- Larger room w/garden or pool view
- Max occupancy 3 adults or 2 adults & 2 kids
- Same as above, larger than Villa
- Sitting area and sofa bed
For the Kids - Kids 4-12 enjoy supervised activities daily at the Kids' Club. Babysitting service subject to availability (fee).
Wedding Packages - Available, please inquire for details.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
- Hotel Contacts
- Extra Info
Calle 2, Playa, Guardalavaca 84170 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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