- What's Included
- All Inclusive Features
The hotel is very dated and tired! We were in the villas, which are in need of better storage, we didn't use the drawers as they appeared dirty and lived out of our suitcases. The bsthroom was also in need of a refurb. Grubby sealant round the bath, rust marks in the bath itself. The food was basic, every day the same !! The dining room, perhaps canteen is a better description, was grubby, why have fabric seating? They were stained, the table cloths were not always changed we have both experienced upset stomachs the last couple of days there. The bars kept running out of mixers, the wifi was virtually non existent. . We have been to Cuba twice before so thought we knew what to expect, this certainly did not live up to our expectations! The Thomas cook reps were excellent and attentive and tried to help. the hotel staff were very friendly this hotel needs some TLC desperately to bring it up the rating it has been given
Arrived in the villa section with my wife, offered room 3103, when we went there it was dark, smelt of damp ,socket and fitting hanging of the wall, so we refused the room,offered another room which wasn't as bad but still bad then given room 4306 with a sea view. FOOD is not the best, both of us had stomach upsets and witnessed tables set up with flies all over the cutlery and glasses.There were no tea spoons and they always seemed to run out of glasses so you were sitting in cocktail bars at night drinking out of plastic glasses. Staff were on the whole pleasant.There is no where to go out of the hotel ,the nearest city is an hour away .Beaches are excellent and there are quieter ones to the left and right of the hotel. WiFi..dont bother its too frustrating even trying to get on it...Having being to both sides of Cuba I would definitely recommend going to Varedero instead of here
So much fun and variety. Good food and service. Lovely long beach just steps away from the resort. Have gone four times and would recommend to all couples and families. Villas section was my favourite.
I should have done this ages ago but forgot!Great place, fantastic location, never felt so safe. Staff were amazing, nothing was too much trouble.Would go back in a heartbeat.I got married here and was a little disappointed by the organisation of the day (or lack of) but hey ho.As a holiday destination I couldn't fault it.
Ok this is as honest as I can get. I went with my husband an two kids age 12 an 13. Flew from Manchester with Thomas Cook bought some tobacco going in as they do not sell in Cuba. Flight good get to airport can be a wait for bags to come through, coaches waiting with reps all good. Get handed info by reps an this tells u if I'm hotel or villas. We in villas welcome drink I had to ask for check in took one hour an ten minutes. Not good. We put in 4301 an 4302 family adjacent with interconnecting door. Rooms great clean an fresh towels. Everyday maid came in can not fault. TV had Disney and a movie channel. One bottle of water. Pools brill sea an sand amazinging. Food well disgusting. We avoided restaurants as many people had visited an were sick. We visited main buffet remember this is a third world country so kept an open mind but oh dear meat that was grilled pork was raw. Beef that was not used day before was put on grill an re heated u could not even chew. Lots of rice an beans mixed up with left overs an tasted awful lots of bread thank god. Deserts ice cream lots of little mini sponges. Fish overcooked Best thing pasta station an stir fry but expect to wait as most people went to these. Breakfast ok again not brilliant why serve chips an potato football's but not at dinner. The staff omg in the buffet so miserable, an not friendly they are supposed to clear ur plates I had to take the plates to them. Only interested In people that tipped large amounts, I did tip 5 pesos nearly five pound an the waitress said that will have to do, so no more tipping tip if u get good service don't feel like u have to cause u don't. One night we had rain an the buffet was flooded but still served food whilst mopping my feet good job I had flip flops on. One night another guest slipped an poured scolding hot coffee down my husband back did staff help no. Snack bar Roberto Pizza great an serve cheese burger an chips an bar staff there good. Cuban restaurant for breakfast better but waited over an hour to get food. Entertainment ok aqua show good, nothing for kids infact I would class this resort as Adult only. Real let down. Did the cigar factory trip in a classic car that was good Carlos the driver an our tour guide g was great, Horse an carriage good real culture shock. Rep Nancy good even got us our nails done by a local who took us to there home 10 pesos for acrylic. Airport for departure a joke the rep on coach tells u where to go, an if u smoke there is a smoking lounge, there is not it has been Closed since Xmas so if u do smoke get ur cigs in before airport. Inside the staff unhelpful an very rude, no one to help, our plane was on runway sign saying boarding but we were kept inside not told nothing. Beware... At the hotel some local girls looked about 15 years old very pretty have there photo took around the complex so u assume models or catalogue, no they then go to the market an try sell u their pictures an offer extras, this does go on in the hotel, never let ur kids out of site, I Glad i went but would I go back no weather beach great but hotel a real let down. Definitely not family.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- 24 hr snacks
- 24 hr Domestic & select International brand drinks, House Wine included
- Pedal boats
- Use of bicycles 9am-5pm
- Game room
- Pool table
- Exercise classes
- Dance lessons
- Daily activities
- Nightly entertainment
- Free admission to the Disco, drinks included
- 437 rooms in 9 villas and one 5-storey building
- 2 buffet restaurants
- 2 a la carte restaurants: Italian and Seafood, dress code & reservations required
- Snack bar
- 8 bars including Swim-up bar, Coffee bar
- 4 pools, including 2 children's
- 2 lit tennis courts on-site
- Gift shop
- Exercise room
- Beauty salon
- Scuba diving (fee)
- Internet access (fee)
- Car rental
- Laundry service (fee)
- Medical services (fee)
- Horseback riding nearby (fee)
- 1 king or two 3/4 beds
- Satellite TV
- In-room safe (fee)
- Balcony or terrace
- Full bathroom
- Hairdryer 220V (converter & adaptor required)
- Balcony or terrace
- Max occupancy 3 persons
- Same as above with ocean view
- Same as above, located adjacent to the hotel block in 2 & 3-storey villas
- Larger room w/garden or pool view
- Max occupancy 3 adults or 2 adults & 2 kids
- Same as above, larger than Villa
- Sitting area and sofa bed
For the Kids - Kids 4-12 enjoy supervised activities daily at the Kids' Club. Babysitting service subject to availability (fee).
Wedding Packages - Available, please inquire for details.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
- Hotel Contacts
- Extra Info
Calle 2, Playa, Guardalavaca 84170 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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