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We would like to thank everyone at Memories Resort for the wonderful vacation. Everything from the weather to the location of the rooms, The selection of restaurants and the buffet was all great. The grounds are beautiful and the people are very friendly. We had such a good time last year that were returning here in a few weeks with a group of girls Looking forward to seeing everyone. See you soon
I along with two friends and three family members booked this resort in early May and chose it based on the fact that I had traveled to Holguin two years earlier and expected the same quality of food and service. To say the least I was extremely disappointed!!!I will start with the positive!!! The staff at the buffet were always happy and we were greeted each morning with a smile. The bar tenders at the beach , Oscar and Roberto were so kind and thoughtful, anything we asked for (including finding a coconut to drink out of) was given to us. Milena at the crepe bar in the morning was simply delightful. Omar who I do believe was part of the entertainment staff was so kind and made us feel like family. Our room was cleaned everyday and we always had fresh towels. The dinner at the Romantico à la carte restaurant was the one and only meal that I actually enjoyed!!! I even asked for a second plate of shrimp and it was provided without hesitation! Shuttles were a god send as I must say that this a VERY large resort and if walking is difficult this is definitely not a good resort for you! There are quite a lot of stairs!!! The food was mediocre at best, I was so disappointed with the quality of the food at the buffet, there really was not much to chose from and the dishes were repeated day after day in fact I recognized things like the chorizo that was served at breakfast being used to create dishes at lunch! I personally am a cat lover but be warned that this resort has many cats and they beg for food at the buffet restaurant all day long. The beds were not comfortable, hot water was a precious commodity and the toilets did not flush most of the time!!! The beach was gorgeous!!! Lounge chairs were clean and plentiful but unfortunately, and of course at no fault of the resort the swimming in the ocean was not great due to hurricane Matthew wreaking havoc the week before. There were a lot of weeds therefore we spent the majority of our time at the pools! The largest and prettiest pool was under repair therefore we stayed down at the kiddie pool for the better part of the week! It was kind of dirty and I actually had to shake off a lock of long hair off my hands which was kind of disgusting as the pool bar is located higher up and cascades down in the kiddie pool! So you get all the junk accumulating in there. Internet works at a snails pace and be careful as the $ 2.00 internet cards only last from 15 min to half an hour not the full hour that is promised and don't try to get a replacement card or a refund because you will get an "I'm sorry but NO" from staff!!! With all of this being said I can honestly say that I would not return to this resort.
Just returned yesterday. 6 people in our group. We arrived just in time for lunch on our first day. We were surprised by the amount of stairs from our room to the buffet, but we decided it would be great exercise for the week. Unfortunately, it was so hot and there were no fans or AC in the dining room, so walking up the stairs was far from ideal.Once in the buffet dining room, you are greated by 30-50 cats. They're on and under the tables, on the chairs, everywhere! Some people feed them and some cats fight over the food. These are not nice fluffy house cats... These are inbred, tail missing, eye infection ferrel cats. Scary and unsanitary. What the ?? I've traveled everywhere in the Caribbean and have never been confronted with a similar situation. It's out of control. Birds are also part of the buffet. Large crow like birds peck at the bread at their leisure. Small birds peck at the serving spoons near the pasta bar. Needless to say that we have not visited those food stations during our stay. Generally, the food at the buffet lacks variety and isn't very appealing. We were very happy that Mylena made crepes every day. We survived on breakfast food thanks to her. À la carte restaurants were nothing to write home about. Romantico was very hot and the music was very loud. Basically, I lost weight on vacation, which should never happen in my opinion.Bats are also a daily occurrence. They fly everywhere in the lobby bar and in the auditorium. One fell on the floor right in front of me while I was trying to connevt to the internet, which is also a rip off. You pay for one hour and you get 15 minutes worth of internet access. The people that work there are great. We had great service from Alexei (cart driver), Omar (entertainment), Oscar ( beach bar) and Roberta (buffet). The server at the pool bar was not very nice. We also were witnesses to a transaction between the life guard and a traveler. The traveler was asked to go to the beach to get te stuff he bought on the black market. The life guard left his post for at least 20 minutes during this time. Our room had minuscule little bugs crawling in the bathroom and on the mirrors. Gave me the creepy crawlies. We had no hot water in the shower all week. Not fun at all. Came back to our room one night and noticed that someone broke in and that we were locked out of our safe. Nothing was stolen, but we didn't feel safe after that. We called security and they didn't seem to be too worried. In conclusion, We're glad that our group had fun and we managed to enjoy each other's company. But we won't be traveling to this resort ever again.
the staff make this hotel, they are so attentive and helpful, grounds are kept well, there are a lot of steps beach is great and where we spent most of our time, food good, the only 2 bad things are the mosquitoes were really bad in the restaurant any time of day and worse when it rained, and it would be better if you had a music bar for us the best place and staff were at the snack bar, we also were able to get wifi from our room, and it would have been nice to be told that if you buy a canvas you will have to pay duty tax at the airport, the cocktails came from a packet which was disappointing and the juice was more like squash but still had an amazing holiday and the dolphins were out of this world :):)
Positives- beach, drinks, some staffNegatives- food, "service", CATS, pools, towels.Myself and my partner have just returned to England from Holguin and we are both fairly unsure if we enjoyed our stay but positives first;Beach- fantastic and as the hotel was pretty quiet on the first two days of our stay it was deserted so this was great for us! Staff- we found Angela to be by far the friendliest / most helpful member of staff we have ever come across in a hotel always very friendly and chatty made us both feel welcome.Drinks- decent quality (rum didnt taste like cheap petrol) draft lager decent enough and no waiting around for service always served with a smile. Bunging the gentleman responsible for restocking the minibar a decent tip is worth a shout, instead of just one bottle of water we were then treated daily to beers, soft drinks! Now for the negatives-Pools- neither of the "deeper" pools (inc swim up bar pool) were open at all during our stay. No food? Upon arrival (13/10/16 @ 22.02) after a gruelling 11 hour coach transfer from Cayo Coco thanks to thomas cook with help from hurricane matthew, we were told to leave passports / luggage at reception and we would be escorted for dinner (us and another 6-7 guests from the coach) at Restoranté Romantico, this is where our issues begin; the lady i assume to be restaurant manager began speaking with our escort to in short explain to him that the restaurant had closed at 10pm prior warning of our arrival to organise something perhaps a good idea? Reluctantly she agreed to serve us all food, a rather unpleasant "salad" of dehydrated iceberg lettuce with an extremely sour vinegarette. Ok on to the main course, choice was fish, fish or fish.... my advice, try cooking FRESH haddock and not smothering it in lemon and also try actually cooking it and not serving it raw having had a very quick flash in a pan along with raw chips. First night meal, not a success, we were then shown to room 529 ideal distance between both the pools and the beach, room a little dated but nothing wrong with it as such. Room- We slept, bed was a little on the firm side but after the coach journey i could have slept anywhere. Following morning we begin to unpack, as we do we find the safe locked closed, not great if you have cash / valuables to store. We then open the wardrobe to be greeted by a cockroach.... ideal! Wildlife too! Off he went outside and somehow we noticed later that afternoon a crab in the corner of our room, this perhaps was us leaving the balcony door open in the morning getting ready but either way, i didnt bank on a safari being included! Bathroom clean, towels folded nicely into animal shapes, cockroaches; only the two during our stay. Restaurants-Cuban- closedItalian- opened on the sunday night food was fairly poor, "salad" of dried out aubergine and sweaty burger cheese oddly cut out with a pastry cutter, chicken "parmesan" wasnt topped with parmesan, was served with spaghetti in tomato sauce and then fine beans tinned carrots. Chose to pass on a dessert although my partner ordered tiramisu, we were both served one anyway? Again not that good.Romantic- two visits both were strangely awkward and food really not very good beef served with rice and mashed potato was very greasy. Restaurant manager we found rude and intrusive on both visists! Buffet- ok pasta salads were good as were the chickpeas in tomato / peppers and the pork in tomato / peppers. Changed very little throughout the week but all edible just a touch repetitive.Snackbar- avoid breakfast here really very poor but pizzas / sandwiches / burgers all fit for purpose. Towels- we were charged $5.67 for a "missing" hand towel which reception had somehow been informed of during our shuttle run from the room to reception to check out??? After disputing the claim that we had lost / stolen said towel and inviting the receptionist to check our luggage to find the missing item, "towelgate" then developed into something i found insulting, the customer services manager (didnt get his name) informed me that if we "dont pay for the towel then the housekeeper will have too, is this a problem" well yes it is actually, you are either asking me to pay for something i have taken, which, we did not, or asking me to allow somebody working for extremely little money to cough up.... Not exactly a fair choice so, reluctantly i paid through a feeling of guilt as i didnt wish for the housekeeper to pay, ironically we had already left her a tip of $6! Cats- Please please please for the love of god do something about the feral cats that were allowed to climb on tables, into restaurants and pester every single guest during every single meal time, buffet restaurant, italian, snack bar.... nowhere was free of them! All in all we were won over by the beach but there are other places with beautiful beaches too. Memories just fell short on many small details which could so easily be fixed. Not the worst place i have ever visited but a long long long way from anywhere bear being the best!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- All drinks (domestic beer and cocktails, select international brands, house wine with meals)
- Non-motorized water sports
- Game room
- Daily activities
- Nightly entertainment
- Free admission to the Disco
- Free Wi-Fi in the lobby (90 min/per day)
- 531 rooms, spread throughout 53 two or three-storey bungalows surrounded by lush vegetation
- 1 buffet restaurant
- 5 a la carte restaurants: Italian, Cuban, Mediterranean, Asian, Grill (dress code & reservations required)
- 24 hour snack bar
- Bars including Lobby bar, Swim-up pool bar, Disco bar and Pool bar
- 5 swimming pools some linked with waterfalls
- 2 Kids pool
- Lounge chairs and towels
- 8 lit tennis courts
- Fitness centre
- Aerobics area
- Entertainment complex
- Beauty salon
- Spa (fee)
- Medical services 24 hours (fee)
- 1 double or two twin beds
- 1 day bed
- Mini bar
- Coffee / tea maker
- Satellite TV
- In-room safe (fee)
- Bathroom with shower
- Balcony or terrace
- Max occupancy 3 adults or 2 adults, 2 children
For the Kids - Kids Club, two kids pools. Babysitting available. (fee)
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
- Hotel Contacts
- Extra Info
Carretera a Guardalavaca S/N Playa Yuraguanal, Rafael Freyre 82200 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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