- What's Included
- All Inclusive Features
This resort is located about an hour from the airport and is a bit of a drive, our checking was ok for the most part but our room was not ready upon arrival. A lot of the resort has gotten a facelift and new paint from my understanding. This resort is not a resort for people with mobility issues, it it very large and spread out and has approx 100 stairs between bottom where our building was (628) to the main Buffett. The resort looked nice and was well maintained. Food was ok we enjoyed our waitress at the buffet her short name was Di and she gave exceptional service.Entertainment both daytime and evening was lacking. Internet did not work well and they ran out of cards for minutes. There was always clean beach towels available and room on beach . Raul at the beach snack bar was very rude, my husband waited in line for our lunch and he tried to tell him one burger and to wait back in line for the other (mine) needless to say my husband told him NO WAY this is all inclusive and he was not waiting back in line. Bathrooms needed to be cleaned more frequently as they stunk most of the time (pool snack bar & by the beauty salon were terrible and by the end we would walk the extra to go to another one, also the one in the lobby only one stall worked and had no lock on it. As I am a beach fan, this was not my favourite by far, you could only walk a short distance either way, water was calm but was always murky and had seaweed and grass touching your ankles which I'm not a fan of. Drinks at almost every bar were terrible and I threw most of them out regularly as they were mainly all alcohol and I couldn't drink them. I even asked if he could put less alcohol so he put the bottle inside my cup upside down and walked away from it as if what I asked was offensive. Last day there our bathroom ceiling started leaking bad called front desk took almost 2 hours for someone to come and he pulled ceiling down to see a pipe was rotted off and water from the room above (drain) was coming into our ceiling. He said It was not his problem and said it wouldn't be fixed until 7 pm next day. No offer to move us or clean the mess of water and bugs from the water (gross) I had to keep calling for cleaning and new towels as our where soaked from the mess.I do not consider myself to be a fussy person. I have visited Cuba 5 times and know what to expect. Overall actually resort and restaurants were good but because of the size and the beach, and bar service I would not be a returning customer . I still prefer cayo coco. Next time I will return there or try cayo Santa Maria :)
The Hotel in general it is pretty good, it has bungalows and lots of gardens and trees it is all connected by sidewalks it is very clean and our rooms - we used two rooms- were pretty comfortable/ quite, the air conditioner was excellent specially after a hot day on the beach or the pool, - this hotel has lots of pools even for small kids, the food was okay we only used the buffet restaurants the lobby had a great espresso machine so lots of good coffee drinks. I find this hotel needs an urgent upgrade to their lighting and signs, since everything is connected with sidewalks their signs are lower to the group and at night it is pretty difficult to find your way around and even they gave us a map when we first checked in and it was difficult to follow there is not one sign that tells you were the beach is, they also had some small cars kind of like the golf cars that can go and pick you up from your room and take you to wherever part of the hotel you want to go but there are also few of them so you will be likely doing a lot of walkingIt took us 3 days to know our way around after that we had a good time, beautiful gardens and trees, excellent pool and the beach it is just great!
So we were here from the 18th to the 25th. I will not lie, our expectations were very low after all the reviews although we were quit surprised. Ill give you our highs and lows but overall we feel we had a good trip considering we only got 2 days of sunThe ride to the hotel was rather fast ( considering we slept lol) so not much to say about it. I believe it was little under an hour. Check in went very well also and we arrived at around 10pm.Front desk told us to use a cart to get to our room because it was dark and complicated to get to, which was correct.cost us 5$ canadian since we didnt have any CUC's yet.Site was rather complicated at the beginning. we used a map to get around for the first day.Our room was in the 330's. It was a big room with very high ceilings. We asked for a King bed which we "got". ( 2 mattresses pulled together on a king bed frame) and there was an additional single bed also. Bed was very comfy. We slept well. Tv was totally outdated which isn't really an issue. I would have like to have a channel list to know what channels were what. Same thing for the phone, the service numbers were on the map. so once we got rid of it, we didn't even know how to reach reception.Back door didn't lock and it took 4 days before getting our patio chair covers. Room was tidy every day, but Im not ready to say the our sheets were changed more than once . Always had water in the fridge.Along with frequent power outages.Shower was VERY small, we did have hot water so it did the job, just don't expect to move much. No bathtub and toilet was separate. (small area too)There was shampoo which I used and must say was rather nice, Didnt even need conditioner and I could comb through. Although I would recommend bringing some just in case. Room was about a 7-8 min walk to pools and beach. We did enjoy the walking through the forested area where we could see lots of crabs and birds, but when it rained it was a hassle.Grounds through the rooms were kept clean although I felt the pool areas could have been better maintained considering there were a lot of cigarette butts and empty plastic cups.A lot of stairs which we already knew, (not a problem just really felt it in our calves the first few days) . Only issue was they could be dangerous since the cement was uneven so your sandal could catch and you trip. WARNING: Bring some sandals or shoes with some sort of grip, cause when it rains the tiles of the resort are very very slippery.Pools were really great. Very picturesque and Clean.. I REALLY wish there would have been a pool for adults. this I feel was lacking here. Kids really took over. Perhaps something to look into during renovations.Beach area was very quiet, Give 1 Pesos to the man and he'll bring your chairs wherever you want to go. So there is always chairs available and a lot of shaded areas. There was a bar on the beach as well so you didn't have to go all the way back up to the pool area for drinks.Entertainment was not great. Either we were not aware of what was going on and where ( foam party on the beach) or it didn't grab our attention. During the day , there was only the 2 young woman who made some games by the pool, where one again it was mostly children.. Music was definitely lacking throughout the resort in my opinion. When it was raining, I felt that there was absolutely nothing to do but sit in the lobby or snack bar and play cards. Food was good, Better than I expected although I do truly wonder if the meat they said they were using was that actual meat. Had the pork soup which tasted like Goat, and the beef lasagna which if it was not Spam than I have NO idea what it was. We did not go hungry and always had an amazing pizza to turn to at the snack bar.Drinks were OK. I noticed that once I found a drink I liked I could never get the same taste again since they were never made the same and unfortunately were watered down. Staff were nice, Although the only ones who REALLY stood out were our waitress Evelyn, barman Giovannis who brought the show to the pool bar and barman Orleans and Richard at the snack bar.Tips: -Bring lots of bugspray... the sand fleas and mosquitoes are carnivores. I dont usually get bothered but this time wow..( all this is understandable considering we were surrounded by wooded ares.-Hot sauce if you like spicy . -Ketchup-shoes or walking sandals with grip-If you leave the resort , brings toilet paper. there is none in the washrooms . So like I said, we had a good time considering the weather. Will we return? I do not know. Although for a first in Cuba, It was nice :)
This is a lovely resort built on a hill, lots of steps but beautiful. When we arrived, we didn't get the connecting rooms we asked for when booking the trip. We dealt with Elvis in customer service, who was excellent. In a couple of days, we received connecting rooms. Great job Elvis. Wonderful customer service in a very full hotel!!
Worst vacation ever. The food is horrible, even by Cuban standards. We stayed in room 537. The beds are hard as rocks. Pillows are flat as pancakes. The resort is billed as either a 4 or 4.5 stars. It is barely a three. The rooms and the resort are tired and dated. The general attitude of the staff is lethargic and disinterest. The service of the front desk staff is rude and condescending. The Bartenders are surly and grumpy. We upgraded to the Diamond Club. Had to constantly be on them to stock our fridge. Premium booze is only available in the lobby and at the Diamond Club section on the beach, which is not always open. Don't waste your money on an upgrade. The chambermaids were pretty thorough, except one day they completely missed our room. The only bright spot was Lazaro, who personally handled many of our problems. He should be working as either a manager or on a better resort. This was our third and final trip to Cuba. We have stayed on resorts all over the Caribbean and this was by far the worst. The only other one that came close was Memories, in Cayo Coco, Cuba. Which had the same problems. Next time we will head back to Punta Cana, in the Dominican Republic for our third visit there or back to Playa Del Carmen in Mexico.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- All drinks (domestic beer and cocktails, select international brands, house wine with meals)
- Non-motorized water sports
- Game room
- Daily activities
- Nightly entertainment
- Free admission to the Disco
- Free Wi-Fi in the lobby (90 min/per day)
- 531 rooms, spread throughout 53 two or three-storey bungalows surrounded by lush vegetation
- 1 buffet restaurant
- 5 a la carte restaurants: Italian, Cuban, Mediterranean, Asian, Grill (dress code & reservations required)
- 24 hour snack bar
- Bars including Lobby bar, Swim-up pool bar, Disco bar and Pool bar
- 5 swimming pools some linked with waterfalls
- 2 Kids pool
- Lounge chairs and towels
- 8 lit tennis courts
- Fitness centre
- Aerobics area
- Entertainment complex
- Beauty salon
- Spa (fee)
- Medical services 24 hours (fee)
- 1 double or two twin beds
- 1 day bed
- Mini bar
- Coffee / tea maker
- Satellite TV
- In-room safe (fee)
- Bathroom with shower
- Balcony or terrace
- Max occupancy 3 adults or 2 adults, 2 children
For the Kids - Kids Club, two kids pools. Babysitting available. (fee)
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
- Hotel Contacts
- Extra Info
Carretera a Guardalavaca S/N Playa Yuraguanal, Rafael Freyre 82200 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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