- What's Included
- All Inclusive Features
Just got back last night. The room was great, enough beds for two kids and two adults. We had hot water every day and the room was always cleaned with bottled water in the fridge. We stayed in the 300 section so it was not a far walk to anything. We had a nice path near us so we never needed to take all those stairs. Had lobster on the beach almost everyday at lunch for 10 pesos. Yummy!-the only negative was the food, but we expected that. We had to wait all the time in long lines to get pancakes or French toast or eggs. I expected there would be more for my 12-year old boys to do, but really there was nothing. They stayed on the beach with us everyday and never had any activities for them. We took the day excursion to swim with dolphins and snorkel and that was a great experience!- it was a relaxing holiday and the staff were wonderful.
Nice Resort but too big. My wife and I left for Holquin in Cuba on 14 Feb 2017. Sunwing, as compared to previous years, this year seems to have their act together and are on time. Check in at Ottawa as well as emigration in Cuba was fast and efficient. The rep from Sunwing was present and guided us to our bus. We arrived at the hotel at 12.30 HRS, We had purchased Diamond club privileges and were greeted by the rep and escorted to the Diamond club lounge, were refreshment were waiting for us. After a brief introduction we were driven to our room, which was ready on arrival. Our room was spacious and clean, everything in working order and the fridge was filled with water, beer and soft drinks as well as alcohol in a dispenser cabinet. Everything was done efficiently and professional. The hotel had 1000 guests with many children, way too many for our liking. Diamond club members had a spacious area assigned for club members at the beach, with comfortable chairs, a private bar and waiter service. The beach is white sand and the water was relatively warm for the time of the year. The grounds are well maintained with many flowers.We had a choice of 5 a la card restaurants. My wife has allergies so we mainly ate at the buffet restaurant. The food was very good, however no matter what you needed their were always line ups. Diamond club had an area assigned for members only in the dining hall. The area was a little less grouted. The waiters and support personal are always friendly, helpful and cheerful. This, in my opinion, is the greatest asset when travelling to Cuba besides the sunshine.Entertainment in the evening was spotty. Some evenings the entertainment was excellent other times except for the show was none existent. The shows were professional and well performed. The lady who played at the piano bar was areal crowed pleaser and we could even dance to her music.The bad things at this hotel, there are too many people, too many children and no matter were you went you had to climb stairs, and many of them. This definitely is not a resort for older people or people who have difficulties getting around. We had no hot water for 6 days, but we have traveled to Cuba many times and that happens sometimes there. In conclusion we had a nice vacation with beautiful weather, good food and nice people. To purchase the Diamond club privileges were well worth the money, if for nothing else as the extra space at the beach. As I said before we had a good time, but will never return to this resort again. Heinz and Edith Ottawa
My husband and I stayed at Memories Holguin from Feb 7-Feb 22nd. We read plenty of reviews before hand, so we went prepared. Bring a flashlight, water shoes, bug spray and Benadryl spray/afterbite and you will probably have a great time! I wouldn't recommend it for someone with mobility issues unless you are content with only seeing a small portion of the resort (and not being able to get to the beach very easily). If you want the exercise and don't mind hills and stairs, then it is great! This was our sixth visit to Cuba so we know what to expect. The resort is a little "tired" but it was clean and the staff were very friendly. They tried to be helpful in any way they could. There was always enough selection at the buffet and the fruit was particularly good, for Cuba. The food station line ups were long at times, but what's the rush? We went to all the la-cart restaurants and enjoyed them all. The 24 hour restaurant was good, and convenient. There is also a food shack on the beach for lunches and you can get a lobster lunch for 10 pesos. It was worth it!We love to walk, and although the white sandy beach itself is limited in length, with water shoes/running shoes you can walk great distances in a combination of sandy road and coral rock and more beach front. Beach staff (chair and cleanup) were wonderful and friendly. We were impressed with the amount of English that the majority of staff knew. This was an improvement from other areas of Cuba we have been. There is some sea grass and coral rock in the beach area. Water shoes are a good idea but once you get in the ocean to check it out, you can figure out the best areas without shoes on. I normally have a problem with bug bites when I go to Cuba. I put bug spray on any exposed skin in the evenings and used Benadryl spray for any that I did get. We kept our room door closed and never had any in the room. I only got about 10 bites in two weeks so it was quite manageable. None were from the beach during the day. Loved our "Bay Adventure" excursion. We also walked to the government park which is about a mile up the road. There is a small zoo, farm, other adventures like horseback riding. The internet service worked well with no delays or interruptions. We used our ipad that only used wifi. Some people had difficulty figuring out how to set up their phones. Towel service was simple. Beach towels in the room when you arrive and make sure they are there when you leave. Was always able to get clean beach towels at the station. Our only issue was with lack of hot water, but one day they had all the water off to fix the boiler properly and it worked after that!We would return to this resort if they continue to offer competitive prices.
I went back in mid January only for 4 days for a girls' adventure.I went meet some friends from quebec and it was a blast as always.I did not use the facilities as much during the day because we rented a car and left everyday however the staff recognized me and treated me like a queen wherever I went on the resort.I had all my breakfast there and 2 dinners.... we went out quite a bit.Wilbert at the snack bar always the perfect gentleman with the perfect drinks!I went to the disco every night.... always so much fun. great music and service. Best DJ ever!The buffet was as good as the last time, the pasta and omelets ladies are my favorite as always... lots of fresh fruits and veggies. I was happy.The beach snack bar always have the best burgers and the best pizza. The bartenders are so nice too.... always smiling.my room was very far from everything this time... it was not very pleasant but they gave me a renovated room... it was charming while there after that long walk.They forgot to give me the repetitive guest bracelet at reception when I arrived but everyone remembered me... it did not change anything in the service. I couldn't ask for better service.The entertainment team were a blast (minus couple members from last visit) however always happy people to be with. I saw one show, the international I believe... it was ok. The beach is perfect, they bring you a chair... (it deserve a tip guys) and sometimes when the bar is quiet they come serve us right on the beach... I always sit close to the bar because I don't like walking.... It has some privileges sometimes! :-)This resort will always be my favorite place on this planet and I mean it... I am going back in June.... with my kids and friends! see you all then!I cannot wait to go back
Traveled February 2017 with my girlfriend and although we found some deficiencies in the property . . . it was overall a fun getaway with some very good MEMORIES!The staff really do make the best of what is available to them and if you take the chance to tip and show appreciation they are very grateful.Be aware there are lots of french speaking Canadians, we found a little pushy, loud and choose to smoke everywhere. Surely you've read about the stairs but after a week of buffets and lots of great a la carte meals, we were happy to get a little exercise.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- All drinks (domestic beer and cocktails, select international brands, house wine with meals)
- Non-motorized water sports
- Game room
- Daily activities
- Nightly entertainment
- Free admission to the Disco
- Free Wi-Fi in the lobby (90 min/per day)
- 531 rooms, spread throughout 53 two or three-storey bungalows surrounded by lush vegetation
- 1 buffet restaurant
- 5 a la carte restaurants: Italian, Cuban, Mediterranean, Asian, Grill (dress code & reservations required)
- 24 hour snack bar
- Bars including Lobby bar, Swim-up pool bar, Disco bar and Pool bar
- 5 swimming pools some linked with waterfalls
- 2 Kids pool
- Lounge chairs and towels
- 8 lit tennis courts
- Fitness centre
- Aerobics area
- Entertainment complex
- Beauty salon
- Spa (fee)
- Medical services 24 hours (fee)
- 1 double or two twin beds
- 1 day bed
- Mini bar
- Coffee / tea maker
- Satellite TV
- In-room safe (fee)
- Bathroom with shower
- Balcony or terrace
- Max occupancy 3 adults or 2 adults, 2 children
For the Kids - Kids Club, two kids pools. Babysitting available. (fee)
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
- Hotel Contacts
- Extra Info
Carretera a Guardalavaca S/N Playa Yuraguanal, Rafael Freyre 82200 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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