- What's Included
- All Inclusive Features
but i dont fly to cuba to swim in a pool... if those could be salt water pools and they could manage the moskito attack at dusk? that place would set itself above many 5 stars.good food (i liked the fresh smoothies), beutiful naturally shaded beach, sea better for snorkeling than swimming, great rooms, diamond absolutely not worth it.the only REAL problem i had here where mosquitos... there is nothing more eloquent than a pic... and this is being covered with insect repellent (24hrs potency)
this resort is good if you are willing to loose lots of weight ,lots and lots of stairs be carefull not to fall ,if you have kids or a stroler for kids then it will be last plase to go , the rooms outdated needs upgrate top to buttom , the food is VERY VERY TERRIBLE and Dirty lots of flies on the food i did complain about the safty of the food but nothing almost there was no food the lunch and dinner was the same , the staff were nice the view nice the food - 10 * note for the managment : 1 - Must change every one who works in the restaurants from the cook to the waitress ( there was no spoons we had to ask for it ) 2 - must built beside the stairs a path for strolers or for people who cant be on stairs .i did comlpain to the travel agency ( Sunwings ) and beside me there were another travelers who had the same complain because we paid fo 4.5* star but this resot even dosent deserv 1* star so he moved us to Playa Persquero which i give 4.5*
What an extraordinary resort! As a travel writer, I have travelled quite extensively in all-inclusive resorts, both alone, and with my family of 5. Having been to Mexico four times, Dominican Republic twice, and Cuba, now three times, I must say, Memories was by far my favorite resort. We were simply charmed at every turn by the stunning scenery and the amazing, hard working, and kind staff members we encountered everywhere. My family and I felt absolutely spoiled by the Diamond Club extras, all the extra touches were noticed and so very appreciated. (My three girls did not want to leave!!) I can honestly tell you it was the best family vacation we have ever been on. From the thrilling catamaran rides with Carlos, to the beach party with the lively animation team, the fun never seemed to stop. We left our hearts in Cuba, and we are already planning our return visit. A huge thank you to Rodrigo; manager extraordinaire of this magnificent resort! Hasta pronto!
Let me start off by saying that this was my first time to ever return to the same resort! And I wasn't disappointed, went in August 2016 and went again July 2017! And I am looking forward to coming back again! Last year, there were 3 of us that went and this year, we were 5, hoping our group will grow every year!Staff is awesome! Place very clean! Food is good, one won't go hungry! And yes it becomes repetitive but you will find that with any resort, any country! I enjoyed the a la carte, went to Seafood, Italian, and Romantico. Also had an extra dinner for being a returning guest! I enjoyed all the meals but again, I'm not a picky eater but I found all the food to be tasty. What is most important is that I didn't get sick. No tummy issues.I love the upgrades, lobby looks great and I love the new bar put in. And I normally do not stay up for the entertainment as I am usually exhausted from a day swimming but I found myself watching all the shows, the Animacion team does such a great job! I also love all the bands that come to play by the new bar! I hope that Camillo from Animacion will still be around when I come back as he is a wonderful person! I loved how he remembered me from last year and he was so kind to my family. Always greeted us with a smile and hug like we are family! Beach is as wonderful as I remembered, yes there are sea grass but you can always avoid it. The beach waiter works real hard going around making sure people had drinks and he had a lot of grounds to cover as the diamond club bar section wasn't opened probably due to low season. I do have to mention this as I read a comment from another guest....I saw guys always hauling lounge chairs and setting it up for people, with or without being tipped but always with a smile and being polite. And we always ordered pizza and was never asked to pay. My daughter also did the paddle boat and catamaran without having to pay/tip. She and friends (she made down there) actually went a few times! I am a tipper but I didn't feel like my service was greater than anyone else! I was also diamond club and again I don't feel that my service was superior to anyone else. I didn't get serve ahead of people in any bars/restaurant or was treated special to any other guest, for this, I have great respect for the staff! Kudos!I look forward to coming back!
We came back from this resort 2 days ago.We went by Cubana Airlines. There was no delay and check in went smoothly with a cocktail. When we went to the room we didn;t have a water bottle. I thought they will bring it but nothing happen. Around 9p.m I told the receptionist and they said I will get it but we didnt. So morning 9a.m I complained again and she said the same thing again, but we only recieved a water bottle at 4p.m. Luckily they have water in the lobby bar so we managed. Breakfast is o.k. Lunch and dinner buffet they had chicken,beef,fish,musseles, burger etc. They have pasta and pizza too. We aren't picky, so food was no problem for us. There are some vegetarian people, so I spoke with chef and he made some veg too. Thank you chef and general manager who helped me with this issue. Most of staffs are very very friendly and are always smiling. Specially Geovanis from pool bar who always entertained us. Lobby bar staffs also very friendly like Joel, Wilber, Alfredo, Alexis, Anne and etc.The beach was a white sandy beach but it had seagrass. We enjoyed using the paddleboat, kayak and catamaran at the beach provided for us.The pools are what the kids enjoyed the most. There were 5 pools and one of them was a pool bar. There also was a Sports Club where you can play Tennis, Table Tennis and Pool.We really enjoyed our stay at this resort. We will definitely recommend this resort for a vacation.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- All drinks (domestic beer and cocktails, select international brands, house wine with meals)
- Non-motorized water sports
- Game room
- Daily activities
- Nightly entertainment
- Free admission to the Disco
- Free Wi-Fi in the lobby (90 min/per day)
- 531 rooms, spread throughout 53 two or three-storey bungalows surrounded by lush vegetation
- 1 buffet restaurant
- 5 a la carte restaurants: Italian, Cuban, Mediterranean, Asian, Grill (dress code & reservations required)
- 24 hour snack bar
- Bars including Lobby bar, Swim-up pool bar, Disco bar and Pool bar
- 5 swimming pools some linked with waterfalls
- 2 Kids pool
- Lounge chairs and towels
- 8 lit tennis courts
- Fitness centre
- Aerobics area
- Entertainment complex
- Beauty salon
- Spa (fee)
- Medical services 24 hours (fee)
- 1 double or two twin beds
- 1 day bed
- Mini bar
- Coffee / tea maker
- Satellite TV
- In-room safe (fee)
- Bathroom with shower
- Balcony or terrace
- Max occupancy 3 adults or 2 adults, 2 children
For the Kids - Kids Club, two kids pools. Babysitting available. (fee)
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
- Hotel Contacts
- Extra Info
Carretera a Guardalavaca S/N Playa Yuraguanal, Rafael Freyre 82200 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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