- What's Included
- All Inclusive Features
Memories is a gorgeous resort, situated on a picturesque forested hill, with many interesting species of tall mature trees, flowering bushes and other lush tropical plants. The cascading pools are a very attractive feature. The resort is rather large and the alleys are all in the shade. Tip: a flashlight for the night would be helpful for some, as the lighting of the paths is not very bright.As return visitors, we found out we have certain perks, such as staying in the room later the day of the departure, and a special a la carte dinner - which was a very nice touch and much appreciated. Rooms: are huge and airy, and the ceilings must be at least 10' high. I have never seen such big rooms anywhere else before. The air inside is just perfect, no musty or lingering odours. The air conditioning can be adjusted and worked great. There is an ironing board and two umbrellas in the closet, a coffee machine with complimentary coffee. There is also a safe. For people with back problems, the beds are hard. One can bring some light foam yoga mat to put on top of the mattress. The pillows were fluffy, though.The bathroom was nice and large, with the toilet and shower in separate enclosures, the water pressure fantastic, and hot water all the time. The maid did a great job at cleaning daily and making towel art.Food: was tasty, though not as varied as last year. A nice addition to the buffet were the specialty coffee machines. We booked three a la carte restaurants and were pleased with the food, wine, and the presentation. The service was good everywhere.There were fewer mosquitoes this year, or I was better prepared with clothing and repellent. The long, flowy pants helped in the evening.Beach: was a disappointment for at least three days out of seven. The amount of weeds in the water calls for more frequent and adequate cleaning, or else it is very unpleasant and a health hazard. We were put off as the same thing happened last year. Thank god we packed water shoes.There are free non-motorized water sports: kayak, catamaran, pedal boats, wind-surfing, even a small sailing boat. Lots of people were snorkeling between the shore and the coral reef. Entertainment: surprisingly it was cut off completely, for nine days in a row, for reason of national mourning, while other resorts such as neighbouring Playa Pesquero honoured their business commitment to their foreign clients and the shows went on. A friend visited Playa Pesquero in exactly same period as us. Ironically I wanted to book a vacation to that resort for a change, but decided for Memories in the end. Basically the entertainment team at Memories was not seen or heard during the mourning period. No shows in the theatre or swimming shows at the pool, not even aerobics at the beach. It was an excessively hard, non-justified treatment of foreign visitors which are business clients, and this was what bothered me, as opposed to the total quietness of the resort. We are deeply sympathetic and respectful of grieving of a local nature, but in my opinion it is not appropriate for us to be forced to mourn ourselves on such hard terms, moreover alone, as I am assuming various Cuban entertainment teams at Memories got a leave of absence from their work, with pay. Not to mention that when we booked and paid for our Cuban vacation we expected to see their highly professional shows or at least do aerobics at the beach. Thankfully the management did not cut off the TV so we could at least watch news and movies at night, in English. My 4-star rating would be too high under the circumstances, but I decided to not let an unfair decision by someone in the management of Memories affect the overall rating of this nice resort with nice people. I am not sure we will be going to Memories again. Fundamental business rules were ignored and it can happen again.
We visited for the 1st time in 2010 and recently spent 11 nights from Oct 24th to Nov3rd 2016. All staff at this resort are extremely kind and friendly and we wish we could mention everyone by name but we just don't know them all. A very special thank you to Dairelys and Angie in the buffet for making us feel special and at home everyday XOX. Thank you also to Mailena for making us laugh over a broken wine glass :-) You ladies all made us feel welcome and part of the Memories Team. Tania our maid did a fabulous job keeping our room clean. Junior just for chatting and keeping us entertained. Omar did a great job on a mini excursion to the bat cave ask about it at the customer service desk. Thank you Miseal and all the wonderful ladies tending the lobby bar. The staff at this resort will make you stay special. If you are a regular visitor to Cuba there won't be any surprises. Here are a few tips:-bring bug spray just in case this is a lush tropical paradise-there are stairs keep this in mind if you have mobility issues-the stairs are worth it for the view from the top at the buffet restaurant-the cascading pools are fantastic and very deep for Cuba-if you are a runner the road into the resort is quiet and has a wide level shoulder-the beach is beautiful and in a natural setting with no other resorts in view-seaweed builds up and they try to keep up (manually everyday)-there are some weedy rocky areas but we went in the water barefoot no problem-food is great and and the ladies at the cooking station do a wonderful job. we did notice there was a bit less selection in our 2nd week but we were there in low season...it is not reasonable to have so much food that it goes to waste-relax, smile, slow down, and enjoy :-)
The food was awesome staff was great the resort and rooms were very clean I didn't like the Cuba airport with no toilet seats even if you don't sit on it it's still gross. We did three all À la cart and they were lobster and it was so devilish.
I'm writing to complain about the poor service we received at the memories Holguin. We booked two rooms from the 18 till the 21 of november. First, it was the very difficult to find the hotel as it didn't have any sign and when we finally arrived there we had to wait nearly 3 hrs to check in because the reception couldn't find our booking. After complaining and asking to see the manager the reception staff finally let us used the facilities while they were trying to find our booking. The hotel also was under construction and many restaurants were out of use and no one told us this. We paid full price for this hotel and we made a complaint there and asked to speak to the manager and all they said was that the manager was in meetings and will contact us but it never happened. We never got an apology. Our room was 2 single beds and we asked for a double. Again that was difficult to resolve. We lost a whole day of our holiday waiting to check in and get the room we wanted. Manager never got in touch. Reception staff was very rude.
We arrived in the lobby as the lobby bar was in the process of being demolished, at least it seemed to be as there were 2 guys belting the walls with hammers to remove tiles. This continued for most of the 1st week of our 2 week stay. I think the music in the lobby was turned up to try to mask the banging, just meaning you could hardly hear yourself think let alone check-in. Our rooms weren't equipped with tea and coffee making facilities and the minibars weren't stocked. We were shown to alternative rooms which also weren't equipped. Finally got sorted but a very fraught check-in. 1st meal in the buffet was awful. All the hot food was either cold or a congealed mess although the cold selections were edible. . We complained, but the next time we used the buffet it was the same. So we asked if we could use the Al a carte restaurants for the rest of our stay, which was allowed. 2 of the 4 Al a carte were closed for renovations, but the other 2 provided excellent food and service. Unfortunately the renovation work was extensive throughout the public areas, with roofs being renewed, new bars being added and holes being knocked in walls. All very noisy, most days into the evenings too. Fortunately the hotel was nearly empty so at least there was plenty of sun loungers around the many pools, which were clean and well maintained. Very few toilets in the public areas, and often without toilet paper. Paid for WiFi worked best near the top pool. Drinks service was generally good, but quality of drinks very variable. Tipping is the norm, and seems to secure the best service. The death of Fidel Castro during our stay meant that the evening entertainment shows (which had been quite good) were cancelled and which coincided with the failure of the satellite TV system, meant for some quiet evenings. Our shower head was broken and took a few telephone calls and 2 visits to reception to fix, but not too bad. The cleaning of the rooms was adequate. Seating in the public areas was limited, we saw quite a lot of furniture being renovated so maybe that's why. If we hadn't been allowed to use the Al a carte restaurants each evening we would have asked to be moved to another hotel (which other people did, successfully). The buffet restaurant was overun with both cats and birds. Only just tolerable, saved by the excellent Al a carte restuarants, but we won't be returning.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- All drinks (domestic beer and cocktails, select international brands, house wine with meals)
- Non-motorized water sports
- Game room
- Daily activities
- Nightly entertainment
- Free admission to the Disco
- Free Wi-Fi in the lobby (90 min/per day)
- 531 rooms, spread throughout 53 two or three-storey bungalows surrounded by lush vegetation
- 1 buffet restaurant
- 5 a la carte restaurants: Italian, Cuban, Mediterranean, Asian, Grill (dress code & reservations required)
- 24 hour snack bar
- Bars including Lobby bar, Swim-up pool bar, Disco bar and Pool bar
- 5 swimming pools some linked with waterfalls
- 2 Kids pool
- Lounge chairs and towels
- 8 lit tennis courts
- Fitness centre
- Aerobics area
- Entertainment complex
- Beauty salon
- Spa (fee)
- Medical services 24 hours (fee)
- 1 double or two twin beds
- 1 day bed
- Mini bar
- Coffee / tea maker
- Satellite TV
- In-room safe (fee)
- Bathroom with shower
- Balcony or terrace
- Max occupancy 3 adults or 2 adults, 2 children
For the Kids - Kids Club, two kids pools. Babysitting available. (fee)
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
- Hotel Contacts
- Extra Info
Carretera a Guardalavaca S/N Playa Yuraguanal, Rafael Freyre 82200 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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