- What's Included
- All Inclusive Features
The Hotel in general it is pretty good, it has bungalows and lots of gardens and trees it is all connected by sidewalks it is very clean and our rooms - we used two rooms- were pretty comfortable/ quite, the air conditioner was excellent specially after a hot day on the beach or the pool, - this hotel has lots of pools even for small kids, the food was okay we only used the buffet restaurants the lobby had a great espresso machine so lots of good coffee drinks. I find this hotel needs an urgent upgrade to their lighting and signs, since everything is connected with sidewalks their signs are lower to the group and at night it is pretty difficult to find your way around and even they gave us a map when we first checked in and it was difficult to follow there is not one sign that tells you were the beach is, they also had some small cars kind of like the golf cars that can go and pick you up from your room and take you to wherever part of the hotel you want to go but there are also few of them so you will be likely doing a lot of walkingIt took us 3 days to know our way around after that we had a good time, beautiful gardens and trees, excellent pool and the beach it is just great!
So we were here from the 18th to the 25th. I will not lie, our expectations were very low after all the reviews although we were quit surprised. Ill give you our highs and lows but overall we feel we had a good trip considering we only got 2 days of sunThe ride to the hotel was rather fast ( considering we slept lol) so not much to say about it. I believe it was little under an hour. Check in went very well also and we arrived at around 10pm.Front desk told us to use a cart to get to our room because it was dark and complicated to get to, which was correct.cost us 5$ canadian since we didnt have any CUC's yet.Site was rather complicated at the beginning. we used a map to get around for the first day.Our room was in the 330's. It was a big room with very high ceilings. We asked for a King bed which we "got". ( 2 mattresses pulled together on a king bed frame) and there was an additional single bed also. Bed was very comfy. We slept well. Tv was totally outdated which isn't really an issue. I would have like to have a channel list to know what channels were what. Same thing for the phone, the service numbers were on the map. so once we got rid of it, we didn't even know how to reach reception.Back door didn't lock and it took 4 days before getting our patio chair covers. Room was tidy every day, but Im not ready to say the our sheets were changed more than once . Always had water in the fridge.Along with frequent power outages.Shower was VERY small, we did have hot water so it did the job, just don't expect to move much. No bathtub and toilet was separate. (small area too)There was shampoo which I used and must say was rather nice, Didnt even need conditioner and I could comb through. Although I would recommend bringing some just in case. Room was about a 7-8 min walk to pools and beach. We did enjoy the walking through the forested area where we could see lots of crabs and birds, but when it rained it was a hassle.Grounds through the rooms were kept clean although I felt the pool areas could have been better maintained considering there were a lot of cigarette butts and empty plastic cups.A lot of stairs which we already knew, (not a problem just really felt it in our calves the first few days) . Only issue was they could be dangerous since the cement was uneven so your sandal could catch and you trip. WARNING: Bring some sandals or shoes with some sort of grip, cause when it rains the tiles of the resort are very very slippery.Pools were really great. Very picturesque and Clean.. I REALLY wish there would have been a pool for adults. this I feel was lacking here. Kids really took over. Perhaps something to look into during renovations.Beach area was very quiet, Give 1 Pesos to the man and he'll bring your chairs wherever you want to go. So there is always chairs available and a lot of shaded areas. There was a bar on the beach as well so you didn't have to go all the way back up to the pool area for drinks.Entertainment was not great. Either we were not aware of what was going on and where ( foam party on the beach) or it didn't grab our attention. During the day , there was only the 2 young woman who made some games by the pool, where one again it was mostly children.. Music was definitely lacking throughout the resort in my opinion. When it was raining, I felt that there was absolutely nothing to do but sit in the lobby or snack bar and play cards. Food was good, Better than I expected although I do truly wonder if the meat they said they were using was that actual meat. Had the pork soup which tasted like Goat, and the beef lasagna which if it was not Spam than I have NO idea what it was. We did not go hungry and always had an amazing pizza to turn to at the snack bar.Drinks were OK. I noticed that once I found a drink I liked I could never get the same taste again since they were never made the same and unfortunately were watered down. Staff were nice, Although the only ones who REALLY stood out were our waitress Evelyn, barman Giovannis who brought the show to the pool bar and barman Orleans and Richard at the snack bar.Tips: -Bring lots of bugspray... the sand fleas and mosquitoes are carnivores. I dont usually get bothered but this time wow..( all this is understandable considering we were surrounded by wooded ares.-Hot sauce if you like spicy . -Ketchup-shoes or walking sandals with grip-If you leave the resort , brings toilet paper. there is none in the washrooms . So like I said, we had a good time considering the weather. Will we return? I do not know. Although for a first in Cuba, It was nice :)
This is a lovely resort built on a hill, lots of steps but beautiful. When we arrived, we didn't get the connecting rooms we asked for when booking the trip. We dealt with Elvis in customer service, who was excellent. In a couple of days, we received connecting rooms. Great job Elvis. Wonderful customer service in a very full hotel!!
Worst vacation ever. The food is horrible, even by Cuban standards. We stayed in room 537. The beds are hard as rocks. Pillows are flat as pancakes. The resort is billed as either a 4 or 4.5 stars. It is barely a three. The rooms and the resort are tired and dated. The general attitude of the staff is lethargic and disinterest. The service of the front desk staff is rude and condescending. The Bartenders are surly and grumpy. We upgraded to the Diamond Club. Had to constantly be on them to stock our fridge. Premium booze is only available in the lobby and at the Diamond Club section on the beach, which is not always open. Don't waste your money on an upgrade. The chambermaids were pretty thorough, except one day they completely missed our room. The only bright spot was Lazaro, who personally handled many of our problems. He should be working as either a manager or on a better resort. This was our third and final trip to Cuba. We have stayed on resorts all over the Caribbean and this was by far the worst. The only other one that came close was Memories, in Cayo Coco, Cuba. Which had the same problems. Next time we will head back to Punta Cana, in the Dominican Republic for our third visit there or back to Playa Del Carmen in Mexico.
Stayed at Memories, Holguin 27th March to 3rd April 2017 and enjoyed ourselves very much with only a couple of minor issues. We found the staff and mostly Canadian guests very friendly and made many new friends. We upgraded to Diamond. We found it on the whole to be as expected for Cuba. Staff: were friendly and always helpful and polite, our room maid Keirena was lovely, fantastic and left towel art everyday for usCleanliness: No fault found, we had a tummy upset free holiday. The Buffet area was busy but kept clean, pools and surrounding grounds and the beach were very clean. Plenty of bins and recycling bins available. No alcohol gel available so take your own, most bugs are caught from people with dirty hands touching utensils etc not from food!Food: Breakfast = plenty of options, eggs in every form possible, cold meats, fruits, smoothies, Boody Mary bar, yoghurts. The bread was sweet (used as preservative), the toasters didn't really work and cereals choice limited (typical for Cuba) apart from Corn Flakes the cereals were very sugar laden. Breakfast at the Sports Bar was very good also and the best coffee in the whole complex is found here.Lunch: Buffet, lots to choose from pizza, pasta and varied each day some things were nice others not so much. Pizza or club sandwich at the Sportsbar was the best lunch for me.Evening: Apart from the cooked to order pasta I would have struggled eating here every night.....I'm not ultra fussy but my Hubby and I cook to a high standard at home, book yourselves into the restuarants on site and you will eat better. We ate at the Romantic twice - excellent. Italian - very good, Cuban - Very good also but there were loads of mosquitoes there bothering us ( they love me!). Pools and grounds: Fantastic, clean and lots to choose from. Usual gripes with people reserving beds but not using them. The grounds are well maintained and very attractive to look at with stunning Borgainvillea in bloom everywhere. There are a couple of lifeguards but they are not there to babysit your children - it is YOUR responsibility to keep them safe. Lots and lots of steps on this complex....I managed because the warm climate temporarily cures my arthritis but there are shuttle carts if you are struggling - if you have mobility issues it may not be a good venue for you.Beach: Fine sand, plenty of shade and activity equipment available - peddloes, kayaks etc. Snorkling conditions varied depending on wind speed. Small rock formations with fish close to shore, shallows - We recommend wearing aqua shoes ( I would not recommend paddling ANYWHERE in the world without them......the sea is a wilderness (and you wouldn't hike through a forest bare foot), there are hazzards and creatues that can sting or lacerate you even in the UK) I have seen what a Razor Clam can do to a foot and a holiday can be ruined by stepping on something. I saw Stonefish when I was diving, they have every right to be there, and the hotel has no control over their movements. Room: 448 - Diamond room was clean, cool and the massive bed was very firm but comfortable (I have spinal problems so this is very important). Sheets, bedding were good quality. The soundproofing however was very bad and we had a couple next door for the last few days that bickered alot and stomped about, no matter the time of night! Coffee making machine was a joke and consisted pieced together mismatched parts. The aircon was fast acting and worked with minimal noise. Balcony was shady and semi- private. In Cuba expect to find chipped paint on furniture....remember 5* for Cuba does not sit on the same scale as 5* Waldorf Astoria or Hilton. Things can be functional but a little shabby.Bars: Excellent cocktails in the Lobby bar in real glasses, the pool bars all served good cocktails but the sports bar did not - best to stick to beer or coffee from there. The bars were quite short staffed in the evening peak times.Entertainment: Pretty good on the whole - the Cubans are passionate about Music and Dancing and it is evident in their level of expertise. The hotel also have pop up entertainment that travel round the complex in costumes, stilts etc. The Cuban fashion show was really good - I worked in the London Fashion Industry so it was great to see their take on things. The 3 piece band that went round the restaurants was excellent and I loved the girl singer, such a joy to see her smile when singing to us.Souvenirs: Came home with a bulging case full of exceptional, well made, unique items, on the way to the beach there is a mini market each day and the vendors are polite and do not try the hard sell. If you see something get it that day because the vendors change each day. The shop in the complex is far more expensive.The only issues we had were 1: We were issued with incorrect wristbands and spent nearly 2 days not getting the Diamond service, we were challenged at the beach area but we gave him our room number and we were allowed to stay. We didnt seem to get asked which spirits we wanted in our room optics ( not ones for drinking in our room anyhoo) but the fridge was well stocked with water, beer and soft drinks.2: My Husband woke up at 5am with something on his face which turned out to be a 3.5+ inch long Cockroach which we chased out the front door (it was the size of a mouse!!!!!) we also had noticed smaller ones in the bathroom, they are VERY common in the Caribbean,we also had ants in the bathroom, but we mentioned it to the Manager of the Diamond Club and he shrugged his shoulders! After speaking to another couple, they advised us to ask for the room to be sprayed as there would be more we hadn't seen. We asked the front desk and it was done within hours and OH MY there were loads of Roaches dead and dying afterwards, some quite big but not as big as"Face Roach" . As there had been heavy rain a few days before we arrived it drives them in but they should have sprayed before we got there and the Diamond Club manager should have responded better. Some peole would have been hysterical over this but we are hardy travellers and not really afraid of anything luckily.3: Diamond farewell dinner- held at the Cuban Restaurant was not what I was expecting! I expected a bit of a Cuban party but instead it was very sombre and trying too hard at being posh! My Husband had already discussed his allergy to oily fish with the Diamond Bar and yet they served us smoked salmon for a starter. The service was terribly slow and disjointed, we left after sitting looking at our dirty main course plates for 20 minutes when others were being served coffee after having had their pud We were there nearly 2 hours! This was my 2nd visit to the Cuban and the mosquitoes were even worse that night....I was being eaten alive despite being doused in repellent. If you are blood group O (ladies especially) like me you are irresistible to biting insects so avoid there at night.Had it not been for these minor issues we would have award 5/5. I'm not put off and would go back to Memories again.Just some advice about travelling to Cuba (or anywhere) We have seen people griping about not being able to get medicines, toiletries etc. When travelling you should always pack for an emergency - don't rely on thinking there will be a well stocked, reasonably priced Pharmacy......take immodium, dioralite, plasters, paracetamol, sunblock, sunburn cream, insect sting remedies, strepcils, superglue(can mend anything from shoes to gluing cut skin together) if you have children take calpol etc. My husband and I take a kit each just incase of a lost suitcase it takes up a small space and is lightweight and can save you £££££££ if you do need them.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- All drinks (domestic beer and cocktails, select international brands, house wine with meals)
- Non-motorized water sports
- Game room
- Daily activities
- Nightly entertainment
- Free admission to the Disco
- Free Wi-Fi in the lobby (90 min/per day)
- 531 rooms, spread throughout 53 two or three-storey bungalows surrounded by lush vegetation
- 1 buffet restaurant
- 5 a la carte restaurants: Italian, Cuban, Mediterranean, Asian, Grill (dress code & reservations required)
- 24 hour snack bar
- Bars including Lobby bar, Swim-up pool bar, Disco bar and Pool bar
- 5 swimming pools some linked with waterfalls
- 2 Kids pool
- Lounge chairs and towels
- 8 lit tennis courts
- Fitness centre
- Aerobics area
- Entertainment complex
- Beauty salon
- Spa (fee)
- Medical services 24 hours (fee)
- 1 double or two twin beds
- 1 day bed
- Mini bar
- Coffee / tea maker
- Satellite TV
- In-room safe (fee)
- Bathroom with shower
- Balcony or terrace
- Max occupancy 3 adults or 2 adults, 2 children
For the Kids - Kids Club, two kids pools. Babysitting available. (fee)
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
- Hotel Contacts
- Extra Info
Carretera a Guardalavaca S/N Playa Yuraguanal, Rafael Freyre 82200 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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