- What's Included
- All Inclusive Features
If you're looking for a cheap inexpensive resort with low standards in terms of food, service and drinks then you'll be ok. We decided to take my 7 and 10 year old last minute just before the school year so this was mostly for the kidlets. We've been to Cuba before but this was our first time to Holguin, normally we would vacation in St Martin or Turks. The resort is more of a 2.5 Stars based on world standard. Staff are friendly to a degree more so if you tip. Beach is nice and was not too busy as we were there during low season. The pools are manually cleaned every day early morning, but did not utilize pools as much as beach for sanitary reasons. Met a lot of Canadians and Germans and few locals so socializing took away from thoughts of substandard living. In a any case never going back just a personal choice.
Every single staff member we encountered on our 2 week+ vacation went way beyond our expectations to ensure we had an amazing vacation! The resort staff all work so hard and are incredibly friendly, welcoming and helpful. I travelled with my 2 young sons and we felt very safe at all times. We enjoyed the entertainment team (Yanet was incredible with the kids), we enjoyed the kids club, pools, beach and water activities. My kids loved Luis (sp?) and all the staff that helped out with the catarmarans and pedal boats. The resort has so much to offer. I was amazed with all of the activities that were included at no extra charge: horse back rides on Friday, foam parties at the beach 2 x per week, kids' movie night, catamarans, pedal boats, wind surfing, kayaks, sail boats, some local excursions, and nightly entertainment for kids and adults. We literally never left the resort, there was so much going on. The rooms were spacious and very clean, nothing too fancy but we didn't do much but sleep there anyway (comfy beds too btw). The resort is huge and there are lots of stairs but we didn't mind them a bit. I was a little worried in the beginning that the kids might have a difficult time with the stairs but they didn't seem to mind at all. The food was ok- we never went hungry. We loved the Romantic a la carte restaurant, the staff there were top notch and we really enjoyed the food selection and service. We always found good soup and bread at the buffet. In the morning there were fresh smoothies and eggs cooked to order. There was never a shortage of food choices at any meal- just not always the choices we are used to having at home that's all. I totally recommend this resort. We had an excellent vacation there.
We went in the first week of July. We had a great time.We wanted to give a special shout out to Yanelys Del Carmen at the Mojito Bar... She gave us fantastic service. We celebrated our anniversary at the resort and she made our lunch extra special.... The fresh cut flowers on our lunch table was a perfect touch.We have nothing bad to say.... The food was good, our room was good, the grounds were beautiful.Definitely would go back again.
I had the last week of August off work and wanted to take my son on a last vacation before the school year started again. I found a good package deal for Memories Holguin and didn't read the reviews for this resort before booking... I'm glad that I didn't. There are a lot of ridiculous negative reviews for this and other Cuban resorts, and at least half of the complaints are just xenophobic trash. I'm not going to say that Memories Holguin is Heaven and all criticism of the resort is invalid; I'm just going to share my experience and opinions of Memories Holguin and the area, people, in general and let others take from it what they want...Food. I read a lot of negative comments about the food on this resort. I am a picky vegetarian, but by no means a "foodie", so I assumed that a lot of the negative reviews were coming from food snobs, & I'd certainly be able to eat well enough to sustain myself (eat to live; don't live to eat!)... Well, I was wrong. My Canadian-American developed palate could not handle this slop. It wasn't just Memories, though. The food at memories was gross to me. I went to Playa pesquero one night-the food there was gross to me. I ate at a restaurant at Cayo Saetia one day; the rice was OK, but everything else looked/smelled gross. I ate at a restaurant in Santiago de Cuba one day-barf (and the smell of the "food" in downtown Santiago, generally, turned my stomach). Lunch on one of the catamaran excursions was also nasty. I met a couple who were staying at Blaue resort--they said the food at their hotel was awful, and that the food they are in vardero was also awful. I feel like a turd saying this, but repeat after me: the 👏 food 👏 in 👏 Cuba 👏 is 👏 gross 👏. That said: there was nothing exceptionally bad about the food at Memories compared to anywhere else in Cuba I ate. Cuba exports to other countries a lot of professionals (teachers, doctors, engineers, sports coaches, artists...); I think Cuban tourism would benefit immensely from developing international culinary exchanges, and maybe by importing more food and recipes. That said, not everything at the resort was in inedible. Beverages were amazing: the fresh blended fruit smoothies at breakfast were phenomenal, as were cocktails, coffee, and surprisingly, the hot chocolate. Cheese was nasty, but bread was ok, and omelettes without cheese were a lifesaver. Some rice dishes were alright, the ice cream was surprisingly good, the French fries in the snack bar were always a safe bet, and my son also really loved the hot dogs. Be advised, if you eat meat, the main meats are chicken and pork. Farmers can't kill cows without gov't permission in Cuba, and beef is rare and expensive.Staff The range of languages spoken at Memories is impressive, and some staff are fluent in three or more languages. That said, no, not everyone working at the resort was fluent in English. If that's a deal breaker for you, you may want to travel somewhere more comfortable, like Calgary or Wisconsin. I only speak English, but no, I don't expect the rest of the world to conform to my language and needs when I'm a guest in their countries. I also did not find language to be a barrier to getting around the resort and communicating essential needs. The staff were definitely more transactional than I think Canadians and Americans are used to with our customer-obsessed customer service standards and expectations, though. I found the staff to be generally friendly & never rude, but still occasionally slow or aloof. I don't know if this is memories specific, or the cultural norm, but if the goal is to attract and cater to tourists from Canada and elsewhere, the customer service orientation can certainly be brought up a notch. Again, however, I didn't find any staff to be rude, though I did find some of the visiting guests to be somewhat classless and borderline abusive.Flora and FaunaBeautiful lush trees, lizards (or newts?), Lots of cute crabs, lots of birds, and yes--lots of cats. To be honest, the cats didn't bother me at all, and I think that most guests were fine with them. The cats were surprisingly friendly, and everyone was sneaking food to them. I thought that the flora and fauna was entirely beautiful and charming, and most happily for me, I didn't see any gigantic spiders!RoomsI just needed a place to crash, but if you want accommodations to impress your date, the standard room will dissapoint. The beds were basically low quality regular beds or extremely high quality cots. The bathroom (toilet, sink, and shower) were perfectly clean, but otherwise looked and felt like the facilities in a mental asylum from a horror movie. The safe and air conditioning both worked well. Tv was fine. Balcony was nice. I came for the activities and excursions and just needed a comfortable and clean place to sleep--the room was adequate for me, but below a Canadian/American standard 3 star best western type chamber.PoolsThe pools were pristine, refreshing, and amazing. I honestly have zero complaints about the pools, and frankly I assume that the people giving one star reviews and complaining about the pools are just trying to scam free stuff. The pools were as depicted in resort photos, of various depths, and perfectBeachThe beach was also amazing. The water was crystal clear and warm, and around 5 feet deep or so for hundreds of metres. There are patches of sea grass as people have commented, but it was not as long or invasive as I had prepared myself for. I loved swimming in the ocean, and one day I took advantage of the free peddle boat, which was totally fun. The beach itself has beautiful sand. I had no idea what the diamond club and non-diamond club areas were, and just sat wherever I wanted without any problems. Beautiful A+ beach experience!TippingThe resort is all-inclusive, gratuities not included. I tipped the way I normally do in Canada, based on about how much I thought I was paying for the drink (apportioning in my mind my "all exclusive" rate to the various services and products). That's because I'm not a cheapo, though. The servers were not begging for tips like some reviews claim, and it seems like tipping norms are pretty similar across the board in all inclusive Mexico/Cuba/Jamaica/Bahamas. I was grateful for my experience in Cuba and at the resort, and for the hard work that the staff were doing. If you don't want to tip, don't, but don't get all resentful at the servers because of your choice.Entertainment, etc.I didn't really indulge in the resort's "animation", so I have nothing to say about it. I went on off-resort excursions (jeep adventure, Santiago, catamaran, etc), and was usually to tired at night to try to watch a resort show. Wi-Fi is the same through out Cuba, accessed for 1.5cuc/hr from public spaces, and I found it to be about as fast and reliable as public wifi in Canada. The CUC is the local tourist currency. It's pegged 1:1 to the usd, so it's extremely stable. You have to buy and sell it in Cuba, though, and even though it's pegged to the usd, you must buy/sell it in non-usd currency (eg pound, cdn $, euro), as USD transactions have a 10% punitive fee attached to themThat's my honest opinion about the resort; I hope it's somewhat helpful. There is certainly room for some improvements, but I would recommend the place to anyone travelling to Holguin. The resort was safe and clean, and the locals are more warm and friendly than some of the more xenophobic reviews would lead on. I left Cuba as hurricane Irma was approaching & I hope for safety and prosperity for all its residents ❤ it's a beautiful country... except for the food.
I cannot believe how some people provide such horrible reviews to this resort:( It was the best vacation for my family. We stayed on this resort for two weeks between August the 19th and September the 3d - and we literally loved this place and these people!!! Below is the summary of our experience:1) People / Staff - AMAZING AMAZING & Amazing! The entertainment team is the best!!!!! If the same team remains on the resort next year, we will defiantly come back! They make you feel like part of their Cuban family! They are extremely friendly, nice, kind, and FUN!!!! My 11 y.o daughter just loved Dayana, Greter, and Emilio! The pool bar tender Gevaniuse is amazing and makes the best Mojito ever! And the rest of the staff is mazing and friendly. If you are friendly and treat these people with smile and open heart you'll get back the bet service!2) Food/Drinks: my family of four always could find something that we like. The food is fresh and testy. We really liked The Sea Food restaurant because they serve shrimps.Cocktails also were really good - sometimes they were out of mint for Mojito or Pinacolada but it wasn't end of the world:)) We are not starving in Canada, and reading negative reviews make me angry, because Cubans try their best to satisfy tourists - before you write a negative review look into yourself; maybe the problem with you, and not withy the food or people around you. 3) Rooms: Really nice big clean rooms! The only problem we had is the balcony door's lock didn't work.4) Pools/ Beach - the beach is good at the resort; however, if you walk down the beach both ways, there are lots of garbage at the shore. Also, there are pedal boats, catamarans, and single sailboats. My husband loves sailing and he had an opportunity to do it every day! There are lots of pools at the resort shallow and deep depending on your preferences.5) And our the most favourable part was the CUBAN CATS!!!! We loved these cats. It was really sad to find out that local staff are not allowed to feed these lovely cats, so the only food they get is from tourists. We tried to feed the cats each time we went to the restaurant and provided them with water and milk as well. My daughter even wanted to adopt one of the kittens; however, it is so hard to do:(( it takes time to do all the vaccines and prepare passport and ticket for a cat. Overall impression: IT WAS AMAZING VACATION!!!! I hope to see the same faces next year again!!!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- All drinks (domestic beer and cocktails, select international brands, house wine with meals)
- Non-motorized water sports
- Game room
- Daily activities
- Nightly entertainment
- Free admission to the Disco
- Free Wi-Fi in the lobby (90 min/per day)
- 531 rooms, spread throughout 53 two or three-storey bungalows surrounded by lush vegetation
- 1 buffet restaurant
- 5 a la carte restaurants: Italian, Cuban, Mediterranean, Asian, Grill (dress code & reservations required)
- 24 hour snack bar
- Bars including Lobby bar, Swim-up pool bar, Disco bar and Pool bar
- 5 swimming pools some linked with waterfalls
- 2 Kids pool
- Lounge chairs and towels
- 8 lit tennis courts
- Fitness centre
- Aerobics area
- Entertainment complex
- Beauty salon
- Spa (fee)
- Medical services 24 hours (fee)
- 1 double or two twin beds
- 1 day bed
- Mini bar
- Coffee / tea maker
- Satellite TV
- In-room safe (fee)
- Bathroom with shower
- Balcony or terrace
- Max occupancy 3 adults or 2 adults, 2 children
For the Kids - Kids Club, two kids pools. Babysitting available. (fee)
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
- Hotel Contacts
- Extra Info
Carretera a Guardalavaca S/N Playa Yuraguanal, Rafael Freyre 82200 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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