- What's Included
- All Inclusive Features
Hello All,I just got back from one of the worst all inclusive vacations that I have ever been on. I have travelled extensively throughout the Caribbean, including Cayo Coco and Varadero, however; I have never come across such a deplorable and hopeless hotel. Below I will go through a number of headings discussing my terrible experience at Memories Holguin.Service:The service is terrible. Hardly any of the staff knows how to speak English. When you ask them for something they will often just ignore you or pass the buck to someone else. This terrible customer service starts right from check-in. If you want something you have to ask a few times and keep checking up with them in order to ensure you get what you need. The Customer Service (Public Relations) Manager is a waste of time as he always has somewhere else to be or something that is an emergency when you try and go to talk to him.Facilities:Disgusting. There are cats everywhere. The pools are filled with everything and anything. Also, you will usually end up with a number of hairs in your meals throughout the week. The rooms are the worst. Dirty, broken, and run down bathrooms and rooms. I had to close my eyes when showering just to get through the experience. If you want to know how clean the room is just take a look at the dirty dirty rags and mops they use to clean your room. Note to all, where your shoes and bring sandals to shower in. There are broken tiles in all of the pools and I cut my hand on one and a number of children did as well throughout the week. Food:Disgusting. No choice or variety. Everything is made from pork. We ate pizza and fries from the snack shop all week. Don't bring your appetite to this resort as you will be sorely let down.Water:There is never enough water for you or your family to drink. They give you one bottle of water for the day and often you have to call to have them brings it. If you ask for water bottles in the restaurants you will get ignored. The water they use to fill up your glasses when dining is filtered. However, sometimes the servers got lazy and just filled from the tap. A couple of times while eating we thought the water tasted funny, low and behold the next day we were sick. Bring money to buy water. If you don't then you will likely dehydrate.All in all a terrible experience. I won't be going back to Cuba anytime soon and that is a shame because Varadero and Cayo Coco were fantastic. Let's just say I will be calling Air Canada Vacations very soon. Customer Retention anyone!
The property was very nice but a lot of stairs so be aware if you have mobility issues. Staff were available to pick you up in carts if you needed. The beach was beautiful but the water was a little disappointing. The bar staff were amazing and always friendly. The staff if the dining rooms were not as friendly or social and the food was just OK. I realize that you don't go to Cuba for the culinary delights but it was very boring and not much variety. I did question whether the water in the dining rooms were always bottled as it tasted very musty most of the time and I did suffer from Travellers "D" for most of the week which has never happened to me before when I travel. All in all it was a nice quiet trip on a nice resort if that is what you are looking for.
My family and I have travelled to many tropical places & this one was one of the best vacations we've had by far, service is amazing, food is great, the people are so kind. The entertainment crew is the best! This was a huge resort meaning there's a lot of walking to do to get to places, although they do have golf carts that can get you to places, such as your room, the lobby, the beach. The resort it self was beautiful! Being a teenager and loving the disco and such they had amazing entertainment, we made a group of 30 people in 2 days ! So you can only imagine the amazing time we had. They do not have AC in the disco but there is always a nice breeze at night time. Some tips when traveling to Cuba, 1) they do not make use of Canadian coins, but bills are great! 2)Cubans truly appreciate gifts, even as little as Canadian/ American candies, chocolates and such! 3) try to bring clothes that you can leave behind for them 4) bring bug repellent, at night time mosquitoes are wild 5) there are snakes and spiders but they are not poisonous, do not harm them. 6) crabs like to roam around the beach but they do not bother you, they avoid you. 7) bring goggles for the ocean, if you go deeper you can see the fish 8) this is a cat resort, so bring treats!9) wifi is 1.50 cuc for one hour in the lobby 10) bring easy throw ons for when you get food after the ocean/ pool! Over all this was an amazing experience, everything was better than expected ! Enjoy & safe travels 😊
SImply a ruined family vacation beginning from uncleanliness of room, personnel being extremely rude, not being able to communicate in english language (by 2017 they should) , food at no one's taste. Shortage of water in the room was completely unacceptable. Also mini fridge not fully stocked including refusal of extra water bottles. I could simply go on for a little more but i think i have explained enough. Overall a terrible choice of hotel. Not recommended for any human being at a FREE cost. I am in no shame to identify myself, I was in room 538 checked out Aug 7, 2017
The best thing about this resort are pools. Who likes pools this will be a paradise. The ocean is nice as any other but not excepcional. Food was average as everything else. I recommend this resort to visit and it is well worth it for the price. You can check my recording at you tube / MyTrips channel.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- All drinks (domestic beer and cocktails, select international brands, house wine with meals)
- Non-motorized water sports
- Game room
- Daily activities
- Nightly entertainment
- Free admission to the Disco
- Free Wi-Fi in the lobby (90 min/per day)
- 531 rooms, spread throughout 53 two or three-storey bungalows surrounded by lush vegetation
- 1 buffet restaurant
- 5 a la carte restaurants: Italian, Cuban, Mediterranean, Asian, Grill (dress code & reservations required)
- 24 hour snack bar
- Bars including Lobby bar, Swim-up pool bar, Disco bar and Pool bar
- 5 swimming pools some linked with waterfalls
- 2 Kids pool
- Lounge chairs and towels
- 8 lit tennis courts
- Fitness centre
- Aerobics area
- Entertainment complex
- Beauty salon
- Spa (fee)
- Medical services 24 hours (fee)
- 1 double or two twin beds
- 1 day bed
- Mini bar
- Coffee / tea maker
- Satellite TV
- In-room safe (fee)
- Bathroom with shower
- Balcony or terrace
- Max occupancy 3 adults or 2 adults, 2 children
For the Kids - Kids Club, two kids pools. Babysitting available. (fee)
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
- Hotel Contacts
- Extra Info
Carretera a Guardalavaca S/N Playa Yuraguanal, Rafael Freyre 82200 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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