- What's Included
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This was my 9th visit to Cuba and the 3rd to Memories (been to Memories in Varadero and Cayo Coco). I keep my expectations in line but my eyes open. On this trip I travelled with my two children age 5 and 7. We had pretty bad weather with one day of sunshine, which puts the hotel, its facilities and people more to the test. On the positive side the price with the kids free and no single supplement was excellent. The Kids Club was fun for the kids. They did face painting, nail painting and other artsy stuff. The foam party at the Kids Club pool was a lot of fun (they have another one for the whole resort at the big pool). There is also a trip to a nearby zoo for 3 cpc / child where they are either taken by a carriage or a bus depending on the weather. The mini disco and the fairy diner were also fun, however I if will depend on the amount of kids in the resort/kids club at the time. Elly and Lilly were great with the kids!The Cuban Day (Friday) was a lot of fun. They had a crocodile and parrot at the pool to take pictures with; were serving fresh coconuts and the roasted pig was probably the best food we ate during our stay (and not only because the kids got to turn it). The resort itself needs some serious landscaping and TLC. It is ran down with broken concrete covers and broken tiles in the pools. Our room in the 200 block was clean, spacious, we had hot water (at 5:30pm), however it was far from everything. We didn't mind to walk but it was 5 to 10 minutes to anywhere. The cart service is not reliable and this is NOT the resort for people with mobility issues. The beach is ok. There is a lot of seaweed and rocks and it is a fairly small beach, not for long walks. There are two bars with long lines and a snack bar which had lines so long we just couldn't try it. The pools are a great design with 5 pools of various debts over 4 levels with waterfalls connecting them. There is also a swim up bar. Unfortunately with the cloudy weather the pools were way too cold. The pools also need some tile fixing and cleaning. The Food. Well, you don't go to Cuba for the food. The breakfast was better by the beach (in the restaurant that turns into the Cuban for diner) but only because the lines were shorter. The presentation of the desserts were great, the taste was not so much. The Italian restaurant was disappointing, the Romantic and the Seafood was worth the visit. The buffet was, well, you don't go to Cubs for the food.The espresso based drinks are good as long as you ask for very strong or double shoots in everything, otherwise it is too watery. Just like all other drinks. We upgraded to diamond club in Varadero and Cayo Coco, but were talked out of it by the front desk here. Based on what we saw it is a waste of money at this resort. The staff. Extremely inconsistent. There are some very nice people and then there are those that just don't seem to care. Our room was made nicely 5 days. One day we had no towels when we got back in the evening and it took almost an hour to get them. The last day our room wasn't made at all. We were told that we put the do not disturb sign out. We didn't. When they finally did make it, it was kind of half done. All in all it was an okay place for the price. I don't think that I would return as there are other places in this price range that look promising. If you do go, take a credit card with US$ funds as everything gets charged to credit cards in USD.
Our family of three travelled to this resort from March 8 to the 15th. This is a very busy time to travel to Cuba as it is the Ontario Schools March Break. This is our fifth time travelling to Cuba but our first time to Holguin. This resort offered a wide variety of food including french fries and pizza. One day we even made our own subs. The buffet's are busy but offered a variety. One nice option is the snack bar offers breakfast. We ate at two à la carts. Romantica which was OK and Italian which was great. Our server, Jannet, at the Italian restaurant was fantastic. We also had the lobster lunch on the beach. ECXELLENT! The resort offers a nice night life. Evening shows show which we felt were above average, especially the Greese and water show. The fashion show was way to long. We really enjoyed the outdoors patio bar and shows! Great dancing and music opportunities which my husband and I loved. Once suggestions to management. You shut that bar and music down way to early. I understand that you probably want your clients to go to the disco but we don't enjoy disco's. I don't think most people our age (40's) do. Yeni, who was working this bar and the lobby bar is fantastic. Always friendly and joking even though she was often very busy. I liked that this resort didn't over pour the alcohol. The wine was ok. Better then most Cuba resorts. There was a very nice grounds keeper at the bottom pool who was friendly and helpful to our family. (So I don't remember his name). The bartenders at this pool are very fun.The best part of our vacation was meeting Carmela, from prop production. What a great guy. It's people like Carmela who make our trips to Cuba. When visiting Cuba, tourists should consider that most of these workers work 12 hour days. Often traveling an hour each way.Compared to other Cuban resorts, this resort was great. A 4 star. I didn't comment on sea weed or bugs. These are beyond the resorts control.Like my coffee mug says "I Love Cuba" and Memories Holguin. ❤🇨🇺
I visited Memories, Holguin, with my youngest son and close family friends during March Break, 2017. Visiting Cuba for the second time, I had certain expectations: the food will be mediocre and the resort will be in need of some repair. This was the case at Memories however, these 2 things don't bother me all that much so based on my expectations going in, Memories did not disappoint!The resort is a sprawling array of 2 storey buildings. We stayed in the 700s which was nicely situated close to the pools and restaurants. There are golf carts that can bring you to and from your building (we didn't know this on the first day and paraded through the pool area with our luggage - lol). Note: the walls are very thin so you can hear neighbours beside and above (or below) you. This wasn't much of an issue for us during our stay and the air con fan helped somewhat. We had some rain during our stay - each room has a big umbrella to use on the resort so that was very helpful. I have read some complaints about no hot water for showering in your room but we never experienced this during our stay. We also came equipped with bug spray and after bite based on reviews but we didn't really need to use them. Anyone who did get bitten was usually on the beach/near bushes at night. The resort is 13 years old and was a Riu for the first 10. Some aspects could use a refresh but there was nothing in major disrepair. The grounds are beautiful - lush flowers and foliage are everywhere. When you arrive, you'll need to turn on your air conditioning. Ours worked very well. The nightly shows were great - Especially the Kamikaze breakdancing show. They were cruise ship quality and had an opening act prior to the main show. The a la Carte restaurants were also good - better than the buffet for sure. I read negative reviews about the Italian restaurant but it ended up being my favourite. The service was excellent there - especially Evelin. A visit to the Cuban cultural centre was included in our trip package. We really enjoyed it. We did the dolphin/catamaran excursion - based on what other countries charge for swimming with the Dolphins, we got an excellent price plus a catamaran ride and lunch (open bar as well!)There are multiple pools and plenty of lounge chairs however, if you want a shaded chair, you'll need to be up by 7am to claim it. There are plenty of chairs and shaded areas on the beach. It's not the best beach for walking (about 15 minutes from end to end) but it is beautiful. Watercraft needs to be booked daily at the beach towel hut (weather permitting). At the minimum, you will get a 1L bottle of water in your mini fridge each day however, if you find the staff member responsible for replenishing the water for your building and tip them (either with pesos or with some items you bring from Canada) they will stock your fridge with beer, pop etc. Note that when your room is made up, a different person brings water, towels, etc. so you might not have one or the other right away. We exchanged our money at the airport when we landed and asked for smaller bills. There was sometime a line for exchange at the resort and smaller bills were not always available. Internet/wifi is available for purchase/use in the lobby. 2 pesos per hour. You can use a few minutes at a time of you wish - just be sure to log out of your session to save your remaining minutes. In general, the staff was friendly (there were some who were not but maybe they were just having a bad day). Cubans are paid around a dollar a day (!!!) for work so we kept that in mind when tipping. Note that people can smoke almost anywhere and everywhere on the resort. Some reviews complained about the stairs. Are there a lot of stairs? Yes, but not a ridiculous amount in my opinion. Likely not ideal for those with accessibility or mobility issues. More bathrooms would be nice and sometimes they were out of toilet paper or soap.The layout around the pool bar could be a bit better: we were typically based across the pool from the pool bar and if we didn't want to walk around the entire pool to get a drink, we'd have to cut across the shallow end to get a drink (I know, poor us eh?! Lol)Overall we enjoyed our stay at Memories, Holguin and for the price we paid, we weren't disappointed.
We have just got back from a weeks vacation, and we will NEVER return. This is our 3rd time in Cuba so we know what to expect. We upgraded to the diamond club, what a waste of money that was they put us in a room that stunk like sewer with 2 single beds it was disgusting so much for upgrading!!! I sat down and cried!!. Lazarado who was in charge of the diamond club changed our room the next day he was the best thing about that resort, most of the staff were unfriendly and could not be bothered., drinks are watered down, wine is like drinking water its been watered down so much. maid for our room never even straightened the bottom sheet on the bed, never cleaned our sink or swept our floors We left a tip everyday for her thinking she may do something but on the last day I said she can go get stuffed and I left her nothing!! There was never any hot water we had to take cold showers all week towels were old all frayed and hard. Food is horrible always cold with no selection. My husband found a 1 inch piece of glass in his seafood he actually put it in his mouth along with his squid and went to chew in it. we took it to the waiter and asked him to go make sure there was no more and he just carried about his duties. So we went to the head chef to report it ourselves. I think we deserved an apology but nothing what if he had actually cut his mouth with the glass, or a child had got it there mouth. One night we had rain and got back to our room to find the floors all covered in bugs it was like something from out of a movie we were really freaked out we called reception which took 10 mins for them to answer, when I got through she said everyone is the same its because of the rain, I asked if they could send room service to clean up, we were told rudely we would be the last on the list! guess what no one every came!!! my husband found a cupboard outside with a broom in he swept them all up and swept them in a corner outside of our door because we did not have a dustpan, we had 3 days after that and the dead bugs were still there when we left. This place is very run down, pools have tiles missing along the bottom and around the pools are very stony and rough on your feet. The beach is full of washed up seaweed that no one ever cleans up so you end up with the flies that come around and bite. The ocean is full of weeds you cant swim because can only go in to your knees before you hit all the seaweed its totally gross. Like I said don't waste your money go to another resort!
This was our second time visiting this resort and it was just as good as last year. We travelled with Sunwing from Montreal March 10th to the 17th. Bus ride to the resort was approximately one hour and there was beer for purchase 2 for 5 dollars. Check in was quick and room was ready when we arrived at 12:30pm. We were given a renovated room and it was beautiful but we did not have hot water unless it ran for 15 minutes before but even then it was lukewarm.Elvis in Customer service remembered us from last year and he made sure we got the a la cartes that we requested and that we had everything we needed.The restaurants were pretty much the same as last year but what we did miss was the chicken that they served at the snack bar last year. This year they did serve pizza however they frequently ran out and most nights did not serve it late at night. We had the lobster on the beach which was barbecued and was amazing for 10 pesos.Another change that we did enjoy was the new bar in the courtyard but there were not enough staff and we had to wait for a while for drinks and they also closed too early which left the lobby bar swamped. Yeni was fabulous and she was always smiling and served us promptly. The only thing that we would have liked is more nights for dancing and dj or live music where people could dance outside instead of having to go into the stuffy disco.The shows that we enjoyed were the water ballet show and the Greece show which were very well done.Oscar at the Diamond club bar and the cigar lounge was amazing and always had a smile and was very friendly and knowledgeable about the cigars.Our chamber maid Gladys did an amazing job keeping our room clean and providing us with cute towel art everyday.All in all we would return if the price was right because of the amazing people that work here.Thanks for making our holiday unforgettable memories staff!!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- All drinks (domestic beer and cocktails, select international brands, house wine with meals)
- Non-motorized water sports
- Game room
- Daily activities
- Nightly entertainment
- Free admission to the Disco
- Free Wi-Fi in the lobby (90 min/per day)
- 531 rooms, spread throughout 53 two or three-storey bungalows surrounded by lush vegetation
- 1 buffet restaurant
- 5 a la carte restaurants: Italian, Cuban, Mediterranean, Asian, Grill (dress code & reservations required)
- 24 hour snack bar
- Bars including Lobby bar, Swim-up pool bar, Disco bar and Pool bar
- 5 swimming pools some linked with waterfalls
- 2 Kids pool
- Lounge chairs and towels
- 8 lit tennis courts
- Fitness centre
- Aerobics area
- Entertainment complex
- Beauty salon
- Spa (fee)
- Medical services 24 hours (fee)
- 1 double or two twin beds
- 1 day bed
- Mini bar
- Coffee / tea maker
- Satellite TV
- In-room safe (fee)
- Bathroom with shower
- Balcony or terrace
- Max occupancy 3 adults or 2 adults, 2 children
For the Kids - Kids Club, two kids pools. Babysitting available. (fee)
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
- Hotel Contacts
- Extra Info
Carretera a Guardalavaca S/N Playa Yuraguanal, Rafael Freyre 82200 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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