- What's Included
- All Inclusive Features
I was at the resort with my husband the week of April 10 for three days. I have been to this resort many times and I find that i return because of the people that work there; they are awesome, they really try very hard to give you the vacation that you are looking for and they will do anything for you. The resort itself is so nice; the pools are great, lounge chairs are plentiful with many in the shade as well as the sun. The bars are good and the bartenders are attentive; there is a new bar now in the courtyard, it is cool! If you go there, you will hang out with my friend, Dayami (please say hello from Carolyn); she is the super fun, beautiful girl who is the bartender there! This is a cool place to hang out; makes good use of the courtyard which before sat empty a lot because there was very little shade there. The lobby bar is nice, especially in the evenings - the drinks there are great! There is also the beach bar, the pool bar (swim up), the snack bar (24 hours) and the cigar bar. In terms of the food, the buffet is average but i had no trouble finding stuff to eat. We enjoyed our meal at the Romantic restaurant. That is the only alacarte we went to. Our room was nice - we had two twin beds pushed together which was not ideal as we had asked for a queen or king but this is normal in some resorts. It was room 528, which was near the pool and not too far of a walk from the stairs up to the lobby area. It was very clean and i never seen one bug in there. There are a lot of stairs at this resort, please keep this in mind if you have mobility issues. There are golf carts that will come pick you up and you can take the long way around on the paved path if you like; both those things will take extra time. As i mentioned, i have been to this resort many times, i really love it. If you have any specific questions, i would be happy to answer...
We stayed at Memories Holguin for two weeks in March 2017. This was our 3rd time at this resort. We had a great time and really enjoyed the very friendly and helpful staff and the nightly entertainment – piano player etc. This is why we returned this year. Unfortunately, management has made some changes that are not an improvement and I suspect to save money. Coffee machines have now been installed at the buffet and guests are expected to serve themselves at the machines. This means waiting in line for coffee, carrying hot cups back to the tables and often cups are chipped because they are handled more often. This feels more like a cafeteria and the quality and taste of the coffee has deteriorated. It does not taste very good out of a machine. What a shame since Cuba has such great coffee! We hope this is not the way all the Memories resort are planning to go.Also, we much enjoyed the piano music in the main lobby last year. This year, the piano has been moved to the hallway. Why? It’s ridiculous, it was so much better in the lobby where everyone could enjoy the music and dance, Also, I find it insulting to the excellent and very professional piano player.This year, also we had an issue with the lack of hot water in our room. We mentioned it to customer service but it was never resolved. We had very lukewarm showers for two weeks.There is a very frustrating issue with the bank at this resort. You line up for at least an hour sometimes, to be told they do not have any Cuban pesos or they might give you 10 at the most if they feel generous. Is this a control issue? The employee acts like she's doing you a favor. It’s hard to understand, since the staff at the resort will not be getting tips if we cannot get pesos. My suggestion is to tip with Canadian loonies. What else can we do? We have never experienced this at other Cuban resorts!
This resort is a Cuba 4 star resort, not a north American 4 star resort. Friendliest people ever. Security was everywhere so no worries there. Went there in early March and there were no bugs for our entire week.This is a large resort so if you have walking impediments this might not be for you but we appreciated the exercise to burn off all the great food that we ate...and drank lol. We had some mornings with no hot water for our shower, but it's Cuba, you have to expect stuff to happen. This was a fantastic vacation for the money and we are going back next year for 2 weeks. Don't forget to bring a Canadian 5 dollar bill to get a couple of cold beer for your bus ride to the resort (about an hour)
Our first day at this resort was a bit of a write off. We arrived at noon, was told to come back in a couple hours as our room wasn't ready, and in two hours, they advised it was still not ready. Finally got into our room at 5pm. We were tired and cranky by then, and the staff were neither friendly or accommodating at the front desk. The room was sufficient... water pressure was fantastic... which is a bonus, great flushing toilets and ample shower pressure. Beds were crap but its Cuba... who wants to spend all day in bed. The rooms were clean and spacious. A/C worked great!My biggest disappointment came the following morning at the breakfast buffet. I ordered a coffee and was told that they don't serve coffee.. would i kindly help myself from the vending type machines located in the buffet. I almost cried. Coffee is one of those things i expect to be fantastic in the Caribbean!... I always enjoy how they brew and serve it with hot milk and a smile. We did find a cappuccino bar in the front lobby which served excellent coffee, so we went there after breakfast to get a nice coffee. The food at this resort is mediocre... the egg stations were the best in the morning, and the girls there would cook up your bacon crispy if you asked them but no butter with your bread... their version of butter is not edible. I was shocked to see the Cubans putting raw chicken and beef on the same plate, not washing their hands after handling the raw meat and fish. Our stomachs were pretty upset by day 3 so we stayed away from the meat and fish after that. One night the manager was spraying the bugs on the fruit on the buffet table. Argh!! Mangos were in season, and they were delicious! The food was the same every day but lets face it, its Cuba and we didn't starve! We went to the Italian a al carte restaurant. Chef Boyardee was cooking that night. Once again, such a disappointment. We didn't bother going to any of the other a al carte restaurants that week. No diet coke, my boyfriend is a diabetic... lets just say he drank a lot of water this week. No Canadian rye which is my choice of beverage. The Crystal beer was pretty good even though it was on draft. No bar service at the pool or at the beach! Quite disappointing... the beach was lovely. No shortage of lounge chairs and there was usually someone to drag them out to your palapa every day. No sales people on the beach to harass you, there was a self service bar and some music. Also a snack bar which served burgers and hot dogs every day, if you were feeling brave.If you like walking a lot, this is the place for you. About 100 stairs from the beach to the lobby/restaurants/pools... which we found quite tiring, but to be fair, fitness is not our forte! Pools were adequate but not really deep. We spent most of our time at the beach.As I explained, lots of walking and there were 2 golf cars which you could call to pick you up, however, at least a half hour wait, and most of the time, we just walked. We even had to wait with all our luggage on our departure date at 7:00am... Our bus tour guide told us to expect lots of special treatment as this was international tourist week, which meant a lot of VIP's to the resort...they threw a spectacular party for all of the VIP's, to which we were invited but if you weren't a VIP, you got no service!Stay away from the Diamond Club at this resort, its a joke!! Still no service, just a premium bar which included canned beer and better liquor on the beach and that was about all. We spoke with a few people on the bus after their trip to Hoguin...they stayed in different resorts and were super impressed with the people, the service and their resort. So if Hoguin is your destination, go to Blau or Paradiso, prices weren't that much different!
I was there in may 3 2017 and I travel in Cuba many times a year but first time I stayed in memories I hate this hotel cuz the staff was really rude specially the security guard.i recommended if you need a respect go to the brasis guardalavaca is the best
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- All drinks (domestic beer and cocktails, select international brands, house wine with meals)
- Non-motorized water sports
- Game room
- Daily activities
- Nightly entertainment
- Free admission to the Disco
- Free Wi-Fi in the lobby (90 min/per day)
- 531 rooms, spread throughout 53 two or three-storey bungalows surrounded by lush vegetation
- 1 buffet restaurant
- 5 a la carte restaurants: Italian, Cuban, Mediterranean, Asian, Grill (dress code & reservations required)
- 24 hour snack bar
- Bars including Lobby bar, Swim-up pool bar, Disco bar and Pool bar
- 5 swimming pools some linked with waterfalls
- 2 Kids pool
- Lounge chairs and towels
- 8 lit tennis courts
- Fitness centre
- Aerobics area
- Entertainment complex
- Beauty salon
- Spa (fee)
- Medical services 24 hours (fee)
- 1 double or two twin beds
- 1 day bed
- Mini bar
- Coffee / tea maker
- Satellite TV
- In-room safe (fee)
- Bathroom with shower
- Balcony or terrace
- Max occupancy 3 adults or 2 adults, 2 children
For the Kids - Kids Club, two kids pools. Babysitting available. (fee)
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
- Hotel Contacts
- Extra Info
Carretera a Guardalavaca S/N Playa Yuraguanal, Rafael Freyre 82200 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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