Paradisus Rio de Oro
- What's Included
- All Inclusive Features
We are in our mid 50's. This was our 33rd all inclusive vacation. This was our 3rd visit to Rio de Oro and our 2nd stay in the Royal section.I have 2 dire warnings. Do not order the vegetarian lasagna in the Royal section restaurant. Just trust me.Wear shoes if you are using the wooden walkways in the spa are.The walkways are beyond decrepit. On the upside, the maintenance department is beginning to replace them.Food: It's Cuba. They do the very best they can. I guess fruit is out of season in November. Your best bet is the fresh fish. The buffet in the main section is pretty good but we preferred the peace & quiet of the Royal section. Room: 8212. It was beautiful. Love the outdoor shower. I would have liked more hooks to hang up my gear. There is a lovely tabby tomcat that considers the royal section his 'hood, maybe take some kibble in a ziplock. His name is Handsome.Staff: It's Cuba!! They're friendly, hard-working and genuinely warm people, tip or no tip. We especially wish to mention David the Refreshment man. Cheers & well done David. Our Butler, Norge was very helpful & efficient, All of our servers were excellent and Yaliennis was wonderful. Even the gardeners are friendly.Diving: My Husband says the Grand Canyon is not to be missed.The depth gauge that the dive shop provided was full of water. Bring your own octopus if you can. The snorkeling in front the resort is pretty good but wait for a calm day to swim out It's a 10-15 min. swim.Property: The grounds are beautiful, some in the rough and some manicured. I really enjoyed the tree nursery area. We were really impressed by how much the main pool area has improved since our last visit. It was getting really run-down looking but they really did a great job on it. Now, time to get to work on the spa pool area. My only head scratcher was the activity board. The days were in Spanish and it was very difficult to follow. I would love to learn some Spanish but alas I couldn't read the board. There was a bird watching excursion that I wanted to go on but it was changed at the last minute and I missed it. The good news is there is a tame kestrel in the main buffet. The trainer will let you hold it. It made my day.We look forward to returning to this paradise.
We are just back from a relaxing week at the resort. Check in was quick. Even though we had an incident in our room the first day, the staff was quick to respond to the incident and changed our room the next morning.It seemed everywhere we went people were repeat vacationers, not just once or twice but in some cases more than ten times!! That alone is quite a statement of quality!We enjoyed our morning walks along the beach, my husband enjoyed his daily snorkelling. (One sad note was to see people walking on the rocks and coral.) The temperature of the water could not have been better! The beach attendant was there for our chairs each day and made sure they were cleaned off for everyone.We ate in three nights in the restaurants and enjoyed the food and service.We preferred El Patio. The other nights we enjoyed eating at the buffet and chatting with fellow vacationers. We had great meals each night and the staff were very friendly and always had a smile for us both in the morning and night!One observation that in our minds should be addressed is the night time lighting along the paths.
This is an update to include all aspects of our time at Paradisus as only one review is allowed, regardless of how lengthy it might be.After a previous wonderful holiday at Paradisus, we had no hesitation in booking again for a much needed 'Adults Only' getaway. We were overwhelmed once again.Airport Transfer and Front DeskThough flights to Holguin airport a spaced out there can be a backlog as it took an hour for all of our luggage to come off the carousel as the authorities screen everything behind the scenes. Be prepared and check what is allowed into the country. Many travellers had only the maximum pieces of carry-on and waltzed right through.The transfer ride to the resort is just over an hour long but very eye-opening.Once at Paradisus however, we were greeted with cool, damp face cloths and a glass of bubbly. Check-in was a breeze as Julio had all the necessary details and provided us with our roomcards forthwith. Lionel was prompt with the shuttle cart and took us immediately around to our suite. He handled the luggage as well as opening the room and windows. Very efficient.In the welcome package are printed sheets of coupons which you need to review for discounts on 'Drinks Off the Menu' - upgraded wines with dinner, 'Special Dinners' - private dinners near the beach, 'Spa Services' - massages, wraps, scrubs, facials.We loved the room and it's layout and comfort but it turned out to be the closest to the evening entertainment. As we like to leave the windows open for breeze rather than the AC we opted to request a change in the morning.No big deal. Upon arising we went to the front desk and surprisingly saw Julio again and he promptly arranged for a change of location.Check-out was equally as efficient as we simply advised the front desk of our departure time and a shuttle cart was right there. Overall the front desk was excellent for us on arrival and departure.Rooms/SuitesThe Junior Suites are located in the collection of two storey buildings throughout the resort. Each building has four suites up and four down. The Junior Superior Suites are set back from the others and are ground level and two per building.The suites are very large with a generous sitting area and a patio.None of the suites in the main resort area have ocean views as these would be available in the Royal Suites up on the cliff.The patios are offset for privacy and look out over the spacious, beautiful gardens and walkways.Suites are undergoing renovations and some have deep soaker tubs and others renovated with walk-in glass-walled showers.The housekeeping staff was tremendous and very appreciative of 'gifts' left behind. (My wife left small eyeshadow cases, eyeliner, nail polish, toothbrushes/paste etc)Our gal was Yeandra (sp?) and she was wonderfully helpful and very friendly.Spa ServicesBookings are made in the lobby at a special desk with the beautiful, pleasant and engaging Tamara. She could be the 'concierge' as she knows everyone and everything around there. But the spa is her specialty.The coupons in the welcome package offer in-house discounts on all spa services. The spa is a beautiful oasis on the northeast corner of the resort for access from the main Resort and down from Royal Service. Couples massages, therapeutic, serenity, rum revitalizing, acupressure, and 4-handed are some of the options. Also body wraps, special baths and scrubs. There is a salon at the spa which provides facials, for men and women, manicures, pedicures and hair styling.Once a spa treatment is booked, you have access to the entire facility for the day of your treatment, including the sauna, steam, mist showers, foot baths, private pool, private beach and the over-water patios.Saidi and Rolando offer a very professional greeting and attendant services.Our rum revitalizing massage was wonderfully relaxing and refreshing with Ricardo and Julio. So much so we went back two days later and Julio and Yisel gave us fantastic therapeutic massages.This service is definitely an essential in our visits to Paradisus.Pool and BeachThe pool is very large and has a couple of off shoots at different levels to give options for sunning around. There are large umbrellas in spots as well as cushioned palapas (your own king-sized covered bed). There is a swim-up bar in the main pool and is capably manned by Luis Manuel, Norvalis and George.Adjacent to the pool is a lunch cafe and bar which offers a nice meal in a casual setting.The resort is essentially built on coral as you will see throughout, so don't be shocked to see it along the beach too. There is a walkway along the bank to take you past the beach bar and El Ranchon Restaurante. It is easier than the steps down from the main area to the beach.The beautiful water colours are caused by those coral areas which are interspersed in the water and along the entire length of beach. The beach is probably about 1km long and an easy walk, though the coral does come up in spots. It is not a bad idea to have water socks along to venture into some parts.Loungers are available on the beach but are locked up and then distributed by Hector or Pozo after 7:30AM. There are also a number of small umbrella-style palapas along the beach and they will bring your lounger to your selected spot.There is a bar at the front end of the beach and it has some the friendliest bartenders around. Roberto "Bob" is a real character. Misleydis is versatile and also works in the restaurant. And Jorge who is an absolute gem. Just a wonderful, caring person who easily became a friend on our first visit and so glad to see again.A beach tip? Bring a thermal cup for drinks. Keeps the drinks cold, no spills, no plastic cups left rudely on the beach and you can leave it as a gift at the end of your trip.Lobby BarThis is the centre of activity. Open 24hrs it is the meeting place prior to meals in the A La Carte restaurants in the evening or the buffet right there. A hive of activity with bartenders/waiters moving all about serving tables and the stools at the bar. There were a number and we didn't get all there names but pictures are posted. Some of our favourites included, Delia, Yudith, Jorge and William(?).They make a beautiful cappuccino too so we took advantage of them before breakfast.RestaurantsDo Not go to Cuba with a preset notion that the "food is not very good". Everyone's likes, dislikes, tastes and preferences are different. There were plenty of options to choose from and some items might have to be from cans or previously frozen. Deal with it and find things you like.There are freshly cooked items at every buffet, and certainly in the Restaurants. Eggs are cooked to your liking every breakfast with omelettes, scrambled, fried and poached along with bacon and sausages. Freshly cooked fish and meats are also done at each meal.Some of the best fish I have ever had was in El Patio and we're from 'beef country' but my wife had some of the best beef ever in El Mediterraneo.At the dinner reservation table, when we confirmed our pre-requested times, we were offered a Beachfront Evening Barbeque for 15CUC per person. Skewer Ocean Grill of appetizer, skewers of shrimp and lobster, chicken or pork, then dessert.The lobster and shrimp skewer was to die for. Absolutely amazing. Couldn't finish it all and to the chefs' surprise, asked to take it with us and had it for our lunch the next day. Don't pre-judge the food and accept it for what it is...very good.We look forward to our next visit and fondly look at the pictures of not only this beautiful, quiet paradise, but also of the beautiful, friendly, helpful and genuine people.Gracias amigos! Hasta la vista!Again, sorry for the length but only one posting is allowed by Tripadvisor per visit.
HelloWe are looking at this hotel for a winter getaway in February. We are wondering what the selection of Canadian whiskey is like! Is there Canadian Club or Crown Royal? Also, what is available for WIFI, and is the connection good? Thanks for your help!
We were given the impression that travelling from Holguin to Havana would be simple, book a flight and off you go. Not so. If you, like me, are keen to see Havana, go to a resort in the north. I managed it but at a great expense. This hotel is spread out with low rise buildings, nice planting and grounds. No children but it is isolated, so you can't walk anywhere except along the beach which is a closed cove. Customer Service are very, very helpful and organised a delicious cake for my husband's birthday. BUT the pool bar plays loud music and shuts at 5pm, the two other bars have erratic opening and everyone ends up in the lobby bar which is lovely but far from other facilities and the poor staff end up making huge quantities of cocktails and coffees as everything else is shut. We are early 50s, and stayed at the beginning of the season, it was a long wait in the morning for breakfast tables to be cleared and relaid; cooked buffet food often cold. There were three a l a carte restaurants, the Cuban one was awful, cold food, limited choice; the Mediterranean and Le Patio were good, quality food and service but having to book in advance in a 5* hotel for meals is hard work in what is meant to be a relaxing environment. Pool House staff too young for the clientele, going around with megaphones and shouting a lot. Rifle and archery were not available but they do lend you snorkelling equipment, if you get there early enough. The beach area (not available to local people which I didn't find acceptable) offers free catamaran, pedaloes and canoeing. Snorkelling is very good there, scorpion and trumpet fish, lovely coral. For the money, and a lazy time it is a good venue but not exceptional and certainly not 5*. We met people who had stayed in the Royal Service who said the atmosphere was cold and sterile. However evening entertainment was fun, aquatic ballet, dancing, a few silly evenings with dance competitions. Smoking areas not well managed, had to complain a few times as smokers sat at non smoking tables and smoking allowed at the pool bar. Roads in Cuba are bad, very bad and a trip to Santiago de Cuba is 2 1/2 hours in a fabulous American car but back ache follows! Holguin is an hour away, both towns are full of Spanish colonial buildings. Staff charming and polite, nothing too much trouble but the hotel is looking a little shabby and dated. Suites often smelt musty.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- 24 hr room service
- Unlimited Domestic beer & select International brand drinks 24 hrs
- House wine w/meals
- In-room mini-bar stocked w/water, soft drinks & beer
- Pedal Boats
- Introductory scuba diving lesson in pool once/person/week
- Use of bicycles
- Exercise room
- Horseback riding nearby (reservations required)
- Dance lessons
- Daily activities
- Nightly entertainment
- 294 rooms in several 16 one & two-storey villas
- 1 buffet restaurant
- 4 a la carte restaurants: Japanese, Mediterranean, Creole and International, dress code & reservations required
- Snack bar
- 5 bars including a Swim-up bar
- Room service 24 hrs
- 1 free-form pool
- 3 tennis courts (3 night-lit)
- Beauty salon
- Massage service (fee)
- Fitness room
- Internet access (fee)
- Dive school
- Car rental
- Laundry service (fee)
- Medical service (fee)
- 1 king or 2 double beds
- Living area
- Cable/Satellite TV
- CD player
- Coffee/tea maker
- In-room safe
- Iron & ironing board
- Full bathroom
- Hairdryer 220V (converter & adaptor required)
- Balcony or terrace
- Max occupancy 3 persons
- Same as the Junior Suites but more spacious
- Located in single-storey villas
- 'Al fresco' - private outdoor showers on a private terrace
Wedding Packages - Minimum number of guests required, please inquire for details.
Seniors' Bonus - Senior's Discount available for 55+. Save up to $145 per senior per week. Date restrictions apply.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Paradisus Rio de OroHolguin,Cuba
- Hotel Contacts
- Extra Info
Playa Esmeralda, Crta Guardalavaca, Holguin 007 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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