Paradisus Rio de Oro
- What's Included
- All Inclusive Features
7th time to Cuba second trip to the property, the first time in Royal Service and it is named appropriately!All the staff was amazing but have to recognize two out outstanding star members, Junior my butler and Llenma server in the Royal restaurant always positive polite and willing to ensure your day was bright regardless of the weather. These people define Royal Service!
We love this resort First of all the staffYes you hear most people say that they are one of the reasons why people come back year after yearThe staff are very friendly and always ready to help and please you where they can Second of all , it's the resort it self.It's beautiful, clean and well maintained.In the main hotel there are four restaurants and one buffet We like to eat as many times in the restaurants as possible, great service with a matching smile is always there.The food is fresh and simple and tasty Entertainment is getting better every year we go backEspecially trio eco at the beach restaurant and misandra they are a must to listen toBecause my wife was awaiting a knee operation we found the grounds easy to get around. There where also always golf carts available to carry us around if we needed itThe room we had was spacious, clean and had everything we needed We would like to thank all the staff for a wonderful and unforgettable holiday.And the management for accommodating my wife with her bad kneeSee you all next summer
We spent a week in the royal service section for our anniversary, loved it so much - with the exception of a few mostly minor things below, we were absolutely blown away by this place and so glad that we chose it! Some of the main pros and cons for us:-Pros:- Staff make such an effort to do everything they can, finding a great balance - make you feel looked after and special, without any fuss or feeling of being hassled. Never got the feeling they were only doing it for tips either, although any tips you do choose to give them will be greatly appreciated. - Room was excellent, very comfy bed and loads of space in the room. - Food was pretty much without exception, exquisite! Lots of great restaurants to choose from, but make sure you book them in advance. - This resort is for the most part very quiet and relaxed, especially in the royal area. Exactly what we wanted as not into partying late into the night, so as long as you are not the clubbing/dancing type you will love it. - Having said that, there were still plenty of activities on each day for when you did fancy it, including live music every evening. - Plenty of excursions for people like us who don't want to just laze about for many days in a row, the green path excursion was especially good. - Fitness centre (gym) free to use and good opening hours, some of the equipment is a bit dated, but was generally much better than I was expecting.Cons:- On more than one occasion we found there were young children allowed onto the royal private beach. I have nothing against children, but one of the reasons for choosing this resort was due to it being advertised as 18+ only! So we were unable to relax properly on the beach with the screaming kids playing unfortunately, not enough to ruin our holiday as we just moved to the pool. But still would not have expected this and could see many other guests on the beach were also unimpressed with this. - Our taxi transfer to the airport to come home, was an hour later and we almost missed our flight. Really quite stressful and such a shame to end an otherwise wonderful and relaxing visit in this way. Difficult to say who was to blame for this: resort/tour Operator/taxi company? But either way I'd suggest that transfers are booked earlier for the future, to give more margin for issues such as this. - As others have said, the WiFi is really poor. But personally I wasn't too bothered, was refreshing for us both to be properly 'off the grid' and fully relax. But could see this being a real nuisance for some people who want/need to get online reliably. - Water in bath/shower took a long time to get hot in our room, but this is possibly due to us having the room furthest away from the reception area - a small price to pay for the peace and quiet and less people around us! Soon got used to it and turned on the shower 5min or so before needed it. - Mini bar in room wasn't always fully restocked. Also there were teabags in the room but no kettle to use them with! But for the most part, the resort was a truly special experience that we will always look back on fondly. Thanks to all of the staff there for making our trip to Cuba such a great time!
Good service, good hotel, fantastic beach. Food are repetitive, so by the end of the week you are getting tired, but you never go hungry. Try to book la carte restaurants. Drinks ... people were complaining that some drinks were in shortage ... I personally didn't have a chance to get my favorite Mojito on few occasions since they were running out of the ingredients, nothing major, chose another drink. It was our second visit, we liked it as much as we did it first time. Very relaxing atmosphere. Entertainment ...well, could be little better ... Specially at night. Not many choices. Overall we had great time! One complain - very slow Internet, however you in Cuba, smile.
Just returned from this fantastic holiday which surpassed all our expectations.Unique resort in respect of friendliness and helpfulness of all staff.such a warm atmosphere throughout. Great accommodation and amenities. Food and restaurants of very high quality. All staff clearly trained to high standard.Customer service staff are exceptional and go the xtra mile to please. Special thanks to Odalys and her team for arranging a wonderful ceremony for us and a range of appreciated special little touches for both wedding and anniversary. I was made to feel so special and really appreciated the high quality service throughout. I thoroughly recommend this resort and like majority of guests spoken to will definately return.Thank you Melia
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- 24 hr room service
- Unlimited Domestic beer & select International brand drinks 24 hrs
- House wine w/meals
- In-room mini-bar stocked w/water, soft drinks & beer
- Pedal Boats
- Introductory scuba diving lesson in pool once/person/week
- Use of bicycles
- Exercise room
- Horseback riding nearby (reservations required)
- Dance lessons
- Daily activities
- Nightly entertainment
- 294 rooms in several 16 one & two-storey villas
- 1 buffet restaurant
- 4 a la carte restaurants: Japanese, Mediterranean, Creole and International, dress code & reservations required
- Snack bar
- 5 bars including a Swim-up bar
- Room service 24 hrs
- 1 free-form pool
- 3 tennis courts (3 night-lit)
- Beauty salon
- Massage service (fee)
- Fitness room
- Internet access (fee)
- Dive school
- Car rental
- Laundry service (fee)
- Medical service (fee)
- 1 king or 2 double beds
- Living area
- Cable/Satellite TV
- CD player
- Coffee/tea maker
- In-room safe
- Iron & ironing board
- Full bathroom
- Hairdryer 220V (converter & adaptor required)
- Balcony or terrace
- Max occupancy 3 persons
- Same as the Junior Suites but more spacious
- Located in single-storey villas
- 'Al fresco' - private outdoor showers on a private terrace
Wedding Packages - Minimum number of guests required, please inquire for details.
Seniors' Bonus - Senior's Discount available for 55+. Save up to $145 per senior per week. Date restrictions apply.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Paradisus Rio de OroHolguin,Cuba
- Hotel Contacts
- Extra Info
Playa Esmeralda, Crta Guardalavaca, Holguin 007 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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