Paradisus Rio de Oro
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- All Inclusive Features
We travelled from October 7th-14th via Sunwing.First off, the flight was good and we had free bistro sandwiches to and from this airline carrier and we hear Sunwing will now have free food anymore.When we arrived, I was disappointed with our room being assigned away from the beach and the pool but I requested via e-mail building 34.We finally got our request after an hour waiting in the buffet room.The A la Cartes were good (El Patio was great!) and we received a bonus one in the Royal Service restaurant for our anniversary. Thank you Pablo for making this happen!Now, we enjoyed the food, better than home where many are used to eating fast food or junk as I call it.Loved the breakfast buffet, the banana smoothies were great, eggs done as you liked them and whatever you wanted,, they catered to you.Room service was great and I recommend the ham and cheese and club sandwiches!Several waitresses did not welcome us for breakfast but turned their eyes on us and not too friendly.Overall, the pool was kept clean, great staff like Henry, Annabella, and wonderful Greysis serving us at the snack bar. Pizzas were fantastic, better tasting than the crappy Pizza they serve us here with all the preservatives and chemicals found in our food.The ketchup and mustard tasted what they should than what we have at home.The only downfall was their was no staff going around to ask if you wanted drinks at the pool area.This resort I would recommend to anyone who wants to relax and meet people which we did.The nightly entertainment was not at par with other Caribbean resorts but they try.Most Cuban people you meet will smile and greet you, they are lovely people!There were coconuts always fresh at our door every morning (thanks Mikael!)We hope to go back again next year but we would like to try other places in Cuba like Cayo Coco or other Carribean resorts!
I was lucky enough to visit this beautiful resort in April 2016 with my husband and my parents. We celebrated our anniversary the week we were there and the resort went above and beyond to make it extra special. We had an incredible meal of seafood shishkabob, lovely veggies and lots of champagne at the beachside restaurant. There was an incredible trio of gentleman playing all the best Cuban favourites for us. The music was so good the kitchen staff came out and danced to the tunes! All of this followed by a delicious anniversary cake. Truly a night to remember!The rooms were really nice. Very spacious and immaculately clean. ours had a renovated bathroom with a great big walk-in shower. Huge balcony overlooking the gardens.We really enjoyed the buffet for breakfast every morning. They had a self serve mimosa bar as we walked in. Nice way to start the day. Always greeted with a smile and some funny remarks by Norge! What a great guy full of humour. After breakfast we would go to the lobby bar and enjoy coffee and Baileys, enjoy a game of pool and listen to my father play some tunes on the piano as we planned out our day. Most days consisted of a morning walk to explore the property, enjoy the ocean views and take photos. Annabelle at the activity hut always greeted us with a smile and a suggestion for what to do. Dixon was another very friendly gentleman who placed our names on beautiful hand carved hearts on the railing walkway to the beach. What a great way to make a memory.After some time sunbathing and swimming in the pool we would venture up to the poolside for lunch and visit our friend Nirma the lovely waitress. Delicious pizzas and salads here. And nice cold white wine.So I could go on and on. The main theme of course is the wonderful staff! The resort is gorgeous in a stunning location. Go and try this relaxing location for yourselves...you won't be disappointed!
Paradisus Rio De Oro Hotel and Spa is, as the name suggests, a paradise. The hotel is situated approximately 1-hour travel from Holguin. It is located on the northern coastline near Guardalavaca at one end of a bay and overlooking Esmeralda Beach: a stunning white sand, palm drenched Caribbean beach with beautiful turquoise waters and a reef only feet from the water’s edge, teaming with tropical fish. In short the location is truly stunning. The blue skies seem deeper than any skies I have seen. However, by night the deep milky way can be seen to the star gazer.Reception and the lobby is typically tropical with completely open wall planning, very friendly and knowledgeable staff as one would expect, I will revisit this point. You are whisked by a bell boy to your room in an electric golf buggy your room is likely to be located in one of the two story blocks, of eight rooms, overlooking the main footpath that winds through the beautiful, well maintained gardens. Our junior suite was very spacious with the biggest bed we have ever slept in; a separate bath/ shower and toilet room to the basin; the junior suite also had a lowered lounge area with arm chairs and a chaise lounge; we had a corner suite that had the benefit of a larger wrap around dual aspect balcony, perfect to take in the dying embers of Caribbean sun.The hotel has numerous restaurants, the day starts with a buffet, at La Ceiba, in the main hotel complex where the variety is outstanding, my preference was the personally cooked omelettes by Yosi. For lunch, you can again eat at the buffet, or there is a restaurant at the pool, however, we found the best food for lunch was at the beach restaurant, and the view there is to die for. During your stay, you will be able to book to eat in the a la carte restaurants, El Bohio- Cuban cuisine; El Patio- French cuisine; Mediterraneo- Mediterranean cuisine; there is also a Japanese restaurant which was undergoing renovation work during our stay. We recommend the steak at Mediterraneo which just melted in your mouth.The pool has a wonderful swim up bar, incidentally the pool is huge it is deep enough to walk cocktail in hand throughout. There are two infinity walls with stunning views across Playa Esmerelda bay and plenty of nooks and crannies where one can enjoy ones’ cocktail or cocktails. Well you have to keep your liquids up!You will be able to borrow or use the following resources or services: flippers, mask and snorkel to check out the abundant wildlife under the crystal clear water off the beach; you can have a trial scuba dive in the pool, this can lead to a free shallow 5 meter dive off the beach; there are a range of sailing dinghies, pedalos and canoes lined up on the beach ready to have a play out in the bay with very helpful staff; 24 hour room service is also included in this list; Minibar which is restocked daily with water, soft drinks, fruit juice and beer. You will notice the absence of children, although I didn't see the child catcher or his net!! Largely because this hotel resort is a peaceful adult only venue.One of the biggest features of this hotel and Cuba as a whole, is their people, who are exceptionally friendly, happy and have a very good sense of humour. You will find you are able to have an intelligent conversation with the hotel staff, or just about anyone in their tourist industry, many are highly educated with degrees.A fabulous stay at Paradisus Rio De Oro Hotel and Spa, highly recommended.Additional to our all inclusive, we took a horse drawn carriage to the flea market in Guardalavaca, driven by Alexie. Alexie gave us a detour around the town, which we found very interesting and worth the extra. The flea market was just what we wanted for gifts to take home. At all times we felt absolutely safe, and the local market sellers were understandably friendly and spoke excellent English.Along with friends we met we also took a trip to Jennie’s Restaurant in Santa Lucia, approximately 20 km away. If you book a table there you are picked up in a ’57 Chevvy (with a Hyundai diesel engine!!) in beautiful condition both inside and out. It had been owned by our driver’s family for 47 years and had been his father’s and grandfather’s car beforehand. The meal was to celebrate our 30th anniversary. The staff decorated our table, made a real fuss and brought out a flambéed cake which was delicious. The food we were served was of an excellent quality and also very good value for money. For all these positives it was certainly a date for us to remember.
The Melia website describes the Paradisus Rio De Oro as "a world apart, simply exceptional"... I think it needs some significant investment to bring it up to this standard.This is our second trip to the Paradisus Rio De Oro, previous visit 8 years ago. Improvements have been made to the pool, pool restaurant and beach restaurant. We had a room with a refurbished bathroom which looked ok. Our sliding wardrobe doors were useless and hanging off the track. Some communal areas still look quite shabby; the concrete walkways look messy and are cracked, light fittings in communal areas have exposed wiring and the bathroom facilities near the pool aren't exactly luxurious. I'm a vegetarian, many people from around the world are. Which is why I feel disgruntled to have paid for a "5* holiday" to be fed like a poor university student. Pizza, Pasta and Salad is the type of thing I make on a Thursday night when I get home from work and can't be bothered to cook. The chef's put so much effort into creating food for everyone else... Lobster, Shrimp, Steak.... but if you can't eat this then don't expect them to put any effort into creating something nice for you, this includes all the al la carte restaurants where there isn't one vegetarian option on the menu. At the "Royal Service" restaurant after an awkward interaction with the waiting staff I was offered pasta with tomato sauce (again)... seriously? These chefs need some education on how to cater for all their guests to an excellent standard, providing quality and choice, after all that is what we are paying for. I have stayed in many 5* Caribbean resorts who in recent years have all ensured equal effort has been put into creating varied menus for a range of diets. On a bright note the pool is nice, the waiting and house keeping staff are wonderful and Cuba is beautiful.The hotel isn't 5* by international standards, but it has a welcoming and friendly atmosphere.
My husband and I travel a lot, and Sol Melia Hotels in Cuba are our favorite hotel selection packages. We had a chance to test and experience it all, from very good to not so good over 17 years. This time we did not have much luck. We realize that TripAvisor reviews are not reliable. This could be my last review of a vacation we experienced I will be posting since so many others are not even close to reality. We try to be very realistic in what we experienced. For 5-star Hotel we expect 5-star service, simple. This time it was the most over priced vacation we ever spent in Cuba. In our opinion this Hotel right now is Sol standard with food and alcohol selection. Hotel is very outdated, no updates done since Hotel was opened. After changing our room due to an A/C malfunction it was just OK. Although my husband and I spent very little time in the room, a working A/C and warm water being available 24/7 is a must. Missing items that should be in our room as the package we paid for only got delivered after a conversation with a Sunwing Representative. Food selection and quality improved as well after the same conversation. Only after sharing our opinions and words of disappointment with the Hotel Public Relations Representative we managed to enjoy a few drinks of a better rum selection. We could not believe that in such a high standard hotel as Paradisus, we have to ask and question many services that should provided by the hotel by default. Honestly, we came to this Hotel with expectations of at least Melia standard. We deeply regret our decision. We should stick to what we know and experience already as great service and go again to Melia Cayo Coco. We will not to be coming back to this Hotel and we will not recommend it to anybody who loves nice beaches and likes to spend time and money wisely.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- 24 hr room service
- Unlimited Domestic beer & select International brand drinks 24 hrs
- House wine w/meals
- In-room mini-bar stocked w/water, soft drinks & beer
- Pedal Boats
- Introductory scuba diving lesson in pool once/person/week
- Use of bicycles
- Exercise room
- Horseback riding nearby (reservations required)
- Dance lessons
- Daily activities
- Nightly entertainment
- 294 rooms in several 16 one & two-storey villas
- 1 buffet restaurant
- 4 a la carte restaurants: Japanese, Mediterranean, Creole and International, dress code & reservations required
- Snack bar
- 5 bars including a Swim-up bar
- Room service 24 hrs
- 1 free-form pool
- 3 tennis courts (3 night-lit)
- Beauty salon
- Massage service (fee)
- Fitness room
- Internet access (fee)
- Dive school
- Car rental
- Laundry service (fee)
- Medical service (fee)
- 1 king or 2 double beds
- Living area
- Cable/Satellite TV
- CD player
- Coffee/tea maker
- In-room safe
- Iron & ironing board
- Full bathroom
- Hairdryer 220V (converter & adaptor required)
- Balcony or terrace
- Max occupancy 3 persons
- Same as the Junior Suites but more spacious
- Located in single-storey villas
- 'Al fresco' - private outdoor showers on a private terrace
Wedding Packages - Minimum number of guests required, please inquire for details.
Seniors' Bonus - Senior's Discount available for 55+. Save up to $145 per senior per week. Date restrictions apply.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Paradisus Rio de OroHolguin,Cuba
- Hotel Contacts
- Extra Info
Playa Esmeralda, Crta Guardalavaca, Holguin 007 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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