Paradisus Rio de Oro
- What's Included
- All Inclusive Features
Having stayed at the melia cayo cocco in 2015 which was fabulous and had not one single complaint!My wife and I and our friends decided to book the prdo as it's part of the same melia group and the extra £1.000.00 paidWe thought we would be getting a really special holiday however!This is an honest review and we are no snobs and not nit pickers, traveled with Thomas cook from Manchester no problems there, arrived at the resort to towels and a glass of fizz, check in fine and taken to our room buy way of buggy,The room was fine spacious, air con a bit weak, and a refurbished bathroom was nice.The resort itself is layed out lovely and the grounds are beautiful, the pool is lovely and big with plenty of sun beds maybe could do with a few more sun brollies though.The beach and the sea looks very picturesque but rocky not just where you see the rocks on the pictures there are all the way up the beach under the sand so use of swim shoes is advised. Snorkelling is good here.We decided the beach wasn't really for us (which isn't a complaint) so spent most of the days round the pool which was nice.Where my niggles start is the food and we aren't picky eaters far from it! Breakfast in the buffet is your normal spread for an all inclusive resort, but the food is cold maybe warm at least,Lunch through the day is either the beach restaurant or pool restaurant both serve pizza,chips,sandwiches etcHowever unbeknown to us we wanted to use the buffet for lunch now and then to have a bit of variety, it's open from 1pmWe sat in the lobby from 1pm to 2pm waiting for it to open and it never did, however when we enquired why this was we were told it's served in the international al a carte on lunch time, no information of this anywhere, So decided to go the following day as wanting some variety, I have never seen anything like at any resorts I've been tooThere was on tray of chips which were stone cold, pork that was stone cold and couldn't even cut it, a few cold meats and ice cream and that's it, very poor to say the least.Dinner at the buffet was ok however you had to go to the food stations to get warm food but we managed.So eating during the day was pretty dia for a two week holiday.Came across some lovely and acomadating staff especially Danilo. tipping isn't compulsory so tip when you feel like it.The maid for our room did a top notch job the whole two weeks as did the bottle man (forgot his name) and hope the birth of your baby goes well, and the kettle will help a lot. Overall the Cuban people are lovely, but definitely not worth the extra £1000 as said above I would highly recommend the melia cayo cocco, to say they are part of the same melia group it's disappointing that the prdo is surposed to be the best and in my opinion it's not
We have just returned from the Paradisus Rio de Oro, where we stayed in the royal service for 2 weeks in room. We had a fantastic holiday. The room and air conditioning were fantastic. The room was cleaned daily to a very high standard. The food was excellent. The staff were all professional and friendly and polite. The staff in the Helechos restaurant were wonderful, nothing was too much trouble and their English was amazing. The royal service front desk staff Taimi, Edgar, liubel and julio were so helpful, friendly and professional. They made us feel very welcome. The bell boys were friendly and polite. The bar staff in the royal service Maricelis, Olga, Maylin and Arnaldo were so professional, polite and definately gave us the royal service. The areas around the royal service and the toilets were kept immaculate at all times by the cleaners. The butlers Norge, Hector, Yunior and Rolando were helpful and very professional at all times. And finally a big thank you to Lina and Raul for their professionalism and making our holiday a wonderful experience, and making it really feel like home. We are already planning our holiday for next year and we will definately be staying at the Paradisus Rio de Oro in the royal service. Thank you to everyone from Kumud and Roberto.
I tried to honestly review this resort previously but I guess the folks at Trip Advisor decided it was too truthful. I guess I couldn't contain my anger about my experience when I got back to Canada. Its been several months and I have had time to get over it so let me try again.I researched this place to death and based on those reviews I booked. Sadly the resort did not live up to its advertisement. The facility itself is truly lovely and well kept so hats off to the hardworking staff who take care of it.My room was nice although the air con was weak and the bathroom flooded every time we showered causing my wife to fall on the very slippery floor. It seems the drainage is inadequate so shower water bubbles up through the floor drain and floods. Luckily she was not hurt. Apparently this room had been recently remodeled. Nice work......The towel game is alive and well here despite the minuscule sign at the beach counselling otherwise. Other resorts I have visited can control this but apparently not here according to the general manager I complained to about it. To those who play the game, thank you for ruining it for everyone else who paid to be there too. Incredibly selfish and arrogant. Enough about that.As for the food, all the a la carte restaurants are very good most notably the Japanese restaurant. Book your reservations online before you arrive to avoid the lineup and inevitable disappointment. They tell you that you can only go once but if you go right to the door and tip them you are in. I ate Japanese 3 times.The main buffet was simply too repetitive to be enjoyable (Breakfast, lunch and dinner). It was basically the same thing night after night, day after day. Coupled with the extremely inefficient layout, getting a hot meal was virtually impossible (A la cartes were much better)I have been going to Cuba since the 80's and I even had occasion to work in Cuba for the military and the Parque Central Hotel in Havana when it was being constructed. My experience over the years has been how great the workers are at these resorts i.e. waiters etc It seems the workers at this resort only look after the repeat guests and service at the lobby bar is poor. I was very surprised by the poor service and apathy that I came up against every day whether I was changing currency or trying to get a drink.We decided to try a few days on the "Royal Service" side in what I was told was the most sought after room at the resort. This was perhaps the most disappointing part of our stay.The room had a spectacular view but the air con was so noisy that my wife and I could not sleep and spent half the night wandering around the resort. Maintenance was informed and nothing was ever done The plug in the bath tub was broken so the much hyped "Candle lit bath" was a no-go. The so-called "private concierge" is reached by calling the operator. This is the same number used for room service. They may or may not respond so I am not sure what the benefit is here. The dreaded towel game is played here too but it is worse here because there are fewer chairs. If you are not out in the middle of the night laying claim to the handful of loungers you are out of luck. The restaurant here was just so-so and included a mangy and sickly cat wandering between the tables on the patio begging for food. Poor thing. Service around the pool was bad. Front desk staff were very rude whenever you asked a question. They always acted like you were wasting their time. This is "Royal Service"? I felt ripped off. I have read the responses from the resort general manager to those who complain on Trip Advisor that we should give them a chance to make it right. It took 3 days to get the managers attention and his response was "Hey, what can I do?" My advice, don't waste your time looking for them to "make it right" They won't.I have been going to Cuba almost every year since 1985 and this was my first disappointment.Sadly, I use to love Cuba and the people but this trip turned me totally off the place. Not just the resort, but the country. Even those who had been coming for years said the resort has been in decline ever since the so called "Royal Service" side was built.The funny thing is, the best service we had throughout our entire stay was that provided by Sunwing and their site reps. They were extremely helpful and felt bad for our experience and confided that they too have seen a major decline in customer satisfaction at this resort. No fault on the part of Sunwing. The airport lounge was also good service so I would recommend getting the private airport lounge for your departure.Hopefully my review will help others make better choices as to where to stay in Cuba. My advice? Avoid this resort.
Having travelled to Cuba on many occasions this was our first time at this hotel We stayed in the royal service section of the hotel from 29th June -11th July celebrating our wedding anniversary.Travelling with TC we were collected from the airport in a minibus with one other couple.On arrival first impressions were good , lovely looking hotel and friendly attentive staff.Our room 8824 had a wonderful view of the sea and was spacious immaculately clean and beautifully cool.We found the whole royal service are to be 5*Staff were helpful our Butlers Augustus, Hector and Yunior were very helpful and insured our every need was met.We ate in all of the Al a cates in the main hotel and found the food a very good standard for Cuba with the exception of the Mediterranean which wasn’t to our liking. The RS restaurant was superb and the Waitresses a Somalia polite and attentive. We did use the spa on two occasions and the massages were nice and the beach there very beautiful.We had no problem with mosquitos apart from when dining at the Cuban restaurant so if you eat there do make sure you use some repellent.I would happily recommend this hotel to anyone but I would personally say if you want true 5 * you need to be in RS section the main hotel is very similar to Playa Pesquero hotel which Thomas cook rate as a 4*.Thank you PRDO RS for an amazing holiday and we hope to see you again next year
I stayed in this hotel in Royal Service in 2016 and previously in 2008 and 2009 before the Royal Service section opened. There are aspects of the Royal Service which are very impressive; notably the lobby area and the beach.The suites are spacious but not particularly attractive with the most comfortable chairs being those on the balcony. The service is excellent although I found the quality of the food in the Los Helechos restaurant to be pretty mediocre. However, I was quite dismayed at the deterioration in the main hotel and it appears that this has suffered at the expense of the RS. This was a much better hotel back in 2009 and there was a genuine buzz about the place unlike now when it appears to have become quite staid.The lack of air-conditioning in the buffet dining and lobby bar can also be problematic when the heat and humidity rises. The great attraction for me of this hotel are the grounds and the natural environment which means that the resort never becomes claustrophobic. This region also offers many attractions locally unlike other tourist regions eg the Cayos. Santiago in my opinion is equally as impressive as La Habana and well worth either an overnight stay or as a day trip; it is a long drive but the scenery is stunning. The RS is a very expensive option and now equates to Sandals prices and you have to question whether it really justifies that level of pricing. I think the main hotel offers better value but I think the Us V Them character of this resort doesn't work that well. The resort generally has so many unique assets but the Melia management need to either upgrade the main hotel to RS standard or develop a more holistic approach to the whole site. However, given the constraints of the Cuban economy I doubt whether there is sufficient capital investment. There is clearly very strong demand for up-market, adults only resorts but the PRDO seems to be floundering at present and treating its guests as a cash cow. However, this hotel has a very loyal fan base which seems to ensure a high level of repeat custom. Another advantage is the quality and consistency of staff and the genuinely strong feeling of community they demonstrate towards this hotel and their repeat guests. This is a hotel which I always have on my radar but this year I decided to look elsewhere because I really couldn't justify spending up to £6000 just to have access to the RS beach. The fact that only Thomas Cook is now the only UK operator flying to Holguin is also an added disincentive.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- 24 hr room service
- Unlimited Domestic beer & select International brand drinks 24 hrs
- House wine w/meals
- In-room mini-bar stocked w/water, soft drinks & beer
- Pedal Boats
- Introductory scuba diving lesson in pool once/person/week
- Use of bicycles
- Exercise room
- Horseback riding nearby (reservations required)
- Dance lessons
- Daily activities
- Nightly entertainment
- 294 rooms in several 16 one & two-storey villas
- 1 buffet restaurant
- 4 a la carte restaurants: Japanese, Mediterranean, Creole and International, dress code & reservations required
- Snack bar
- 5 bars including a Swim-up bar
- Room service 24 hrs
- 1 free-form pool
- 3 tennis courts (3 night-lit)
- Beauty salon
- Massage service (fee)
- Fitness room
- Internet access (fee)
- Dive school
- Car rental
- Laundry service (fee)
- Medical service (fee)
- 1 king or 2 double beds
- Living area
- Cable/Satellite TV
- CD player
- Coffee/tea maker
- In-room safe
- Iron & ironing board
- Full bathroom
- Hairdryer 220V (converter & adaptor required)
- Balcony or terrace
- Max occupancy 3 persons
- Same as the Junior Suites but more spacious
- Located in single-storey villas
- 'Al fresco' - private outdoor showers on a private terrace
Wedding Packages - Minimum number of guests required, please inquire for details.
Seniors' Bonus - Senior's Discount available for 55+. Save up to $145 per senior per week. Date restrictions apply.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Paradisus Rio de OroHolguin,Cuba
- Hotel Contacts
- Extra Info
Playa Esmeralda, Crta Guardalavaca, Holguin 007 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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