Paradisus Rio de Oro
- What's Included
- All Inclusive Features
Hubby and I just came back from our 2nd trip to Rio de Oro Last week. When we booked last October, we upgraded to an Oceanview suite (not royal service) and we're given bungalow/suite 3231. Fabulous location, fabulous view. We have now been spoiled and will book an Oceanview on potential future visits.Points of our visit:1. Bed was phenomenal, new mattress, firm but not as hard as the one we had last year. Best sleep I have had in a long time. Room was clean, spotless and our maid was a treasure. She was so thoughtful and genuinely caring. Her towel art amazed us everyday, it was a treat heading back to the room after we left to let her clean to see what she had created. The outdoor shower was amazing, felt a bit naughty and voyeurish lol. The view from our patio/lanai was simply awesome. Other than walking the beach daily, we hung out on our patio every day and just watched the water and cruise ships/catamarans and fishing boats go by. Our thought process is if you pay for an oceanview, why go anywhere else? Plus, it is what we love to do.2. The grounds are just as beautiful as ever. We walk daily and everyday we would see things we had not seen the day before. Such a peaceful, quiet and serene resort, just like we remembered last year.3. Staff everywhere are courteous and helpful. Front desk staff and bartenders in all locations we visited are outstanding. Servers in restaurants, especially the ala cartes are attentive and gracious. The morning buffet restaurant was hit and miss with the servers. We had a few good ones, had a couple "aloof" and inattentive ones too. The groundskeepers are very friendly and always jumped to hand me a fresh picked flower.4. Ala carte restaurants were very good, but they have changed their menu from last year. Which is in itself not a bad thing, but hubs was looking forward to a couple items he had last year that were gone. Overall. Very good food. Buffet was OK for both breakfast and dinner, but I do wish they would invest in better heating devices to keep food hot. Most times the hot dishes were lukewarm or cold. Would be nice to have a better (wider) selection of fruit. Bananas were missing from last year, never saw a single one other than on the trees in Royal Service section. Papaya...man, I wish I liked this fruit as it was abundant, but no matter how many times I try it, I just don't like it. Not a fan. I know it's hard for a country such as Cuba to try and get fresh fruit from anywhere other than their own country and other items we take for granted, but I guess it is what it is. One more thing about the buffet restaurant, they still suffer from invasion of the birds. It is much better than last year, but unfortunately a problem I doubt they will ever be able to eradicate.5. Beach was lovely on our daily walks along it in the afternoon up until our 2nd last day when torrential rains made the lagoon breach, unleashing foul smelling water and dead fish into the ocean. It created a divide between the 2 resorts that share the beach and I wasn't going to set one foot in the brackish water to get to the other side. We woke up that morning to a very strong sewer odour that permeated throughout the resort. We thought it first was our room and hubby dumped water down the unused bidet thinking the trap was dry, but once we walked outside, you could smell it everywhere. It seems the lagoon may be getting raw sewage discharge and therefore when it overflowed, the smell went with it.6. Repair to room door: our main entrance door to our room wouldn't lock. Anyone could open it at any time. We discovered this our 2nd day in and went to the front desk where the horrified desk clerk immediately went to look after it. It was repaired the next day in less than 5 minutes. The repair fellow was equally startled to see you could open the door without a room key.All in all a great trip, although being a returning customer, a teeny bit of recognition would have been nice, especially after springing for an Oceanview suite.We are looking forward to returning next winter as it is a much more budget friendly than Mexico or elsewhere.P.S. there were some mosquitoes out and about in the evening and we forgot our deep lotion, but not as bad as the summer months.
This is our 3rd vacation at PRDO in two years and once again it has been a wonderful experience. Like many other we read all the reviews and are blown away when the odd reviewer rates this resort less than 4 out of 5. So let me put your mind to rest when considering this beautiful resort. You will have a wonderful experience if you so choose. Don’t sweat the small stuff or let it ruin your vacation. The food, decor, and service at all of the Al la cart restaurants is very good to excellent. Our favourite has always been the Japanese with excellent food and entertaining chefs. As for the buffets, breakfast lunch and dinner, there is a variety of food and always something to please everyones tastes. Yes the food under the hot lamps does cool off at times, It all depends on how soon people take it after it’s put under the lamps.Both the Pool restaurant and beach restaurant serve great food, cold drinks, and ICE CREAM 😋 for for lunch. I suggest trying them both at least once during your stay. Lizbette in the pool restaurant is a wonderful server and Roberto at the beach restaurant will take care of all your needs. They both love to take a minute and have a chat. The lobby bar is a great place to get whatever type of beverage you choose, relax with a book or smart phone. The lobby area is where you can connect with Wi-Fi. It cost one CUC for an hour. Remember that Wi-Fi service on the entire island of Cuba can be spotty at times. The entertainment is by no means of Las Vegas quality but it is well done and exactly what it supposed to be...entertaining. We have always stayed in building 34 in one of two rooms. Both rooms are on ground-level and are large in size, have a comfortable bed, working air-conditioning, beautiful washroom facilities, and a nice porch to sit out on and enjoy the beauty of this resort. We will miss our morning chat with Antonio one of the groundskeepers, while sipping our morning eye opening coffee on our porch. But what really made our room so very special was our lovely chambermaid Yulonda. She would greet us each morning with a beautiful smile and a kiss on the cheek. Her towel art each day was much appreciated.As for “ sweating the small stuff”, please remember that you are in Cuba. Building products, cleaning materials, fruits, vegetables, meats and various types of food and condiments are not always easily accessible in Cuba. The management of the resort try their best to stay on top of everything and do a great job at it but sometimes it’s just out of their control. Do as the Cubans do, chill and enjoy this beautiful island. I promised myself while writing this view that I would try not to get long-winded but it’s very difficult not to because of the incredible experiences we have had on all three visits to the PRDO.Please try and understand if you visit the island of Cuba how hard these people work for so very little money. The price that we pay each morning at home for a cup of coffee would be enough to significantly change the quality of their lives. So please, please, please, leave a Tip, whenever you can for whoever you can; groundskeepers, money exchange staff, front desk staff, servers, waiters, inside cleaning staff. One peso will put a huge smile on their face and warm your own heart. In closing I would like we would like to thank the general manager Mr. Jean-Marc Rousseau for having such an efficient staff. They have once again made our holiday fantastic despite some very rainy weather, and a truly lovely resort. Our hearts go out to all and we will see you all again next year.
My wife and i recently stayed at this resort this past Jan 2018 and had a wonderful time. It has been over 20 plus years since we have been back to Cuba therefore were curious on what the accommodations and food would be like. This resort was wonderful! Food was great and the resort was very clean.The room was lovely and spacious. The only issue I had was i thought the mattress was a little hard but that being said my wife thought it was just fine. Funny story was on the last day of our stay the resort changed all the mattresses in our unit to new ones. LOL...Room service was great and prompt with our morning coffee. If we needed any extra items such as wine or champagne they were just a quick phone call away.The pool area was very clean and ample chairs were available to sit by the pool The 24 hour food service was great as well because when we arrive really late on our first day at 2 AM it came in handy to just walk over and have a little snack.Overal we had a great time and will certainly be going back.
well looked after adult only hotel, food is OK not exceptional.Grounds well maintained with beautiful beach location. We had a trip to Havana well worth it however long day. Take flask cup for drinks around pool and beach. Internet intermittent with IPhone.
This hotel is one of the best we have stayed at for staff friendliness and service what ever you asked for they would try to oblige. The rooms are nice and big with a coffee maker for the early morning hit before breakfast, the only downside was the step in the room to get to the last 2m of the room and out to the patio. We did not use any of the specialty restaurant as we found the food in buffet restaurant to be sufficient for us as you could always find something to eat and you had a choice what time you could eat. Never used the pool as we are beach people and like to cool off in the sea the beach was clean and you take a nice long walk passed the next hotel and ,the best place to go into the sea was up opposite the lagoon where there was nearly all sand for a fair way out. We went on a couple of trips 1 was to paradise island where Castro had his holiday home with a bit of a safari park, the 2nd was a trip into the interior of the island taking in a train ride on an old sugar cane workers train, then to a cigar making factory,lunch in a hotel in a fishing village and finally a stop in holigun and a bit of shopping/site seeing, the only down side it's a long days traveling for both trips around 10hrs but well worth it.the wifi is a bit intermittent but a holiday is not always about looking at your phone 1 CuC buys you 1hrs wifi and that time does go quick.The weather was warm and humid with some tremendous thunder storms, the hotel does provide umbrellas in the rooms so that you can get to the restaurants/bar. All in all I recommend this hotel because of it's friendliness good food and nice beach.PS the odd tip to the staff to show your appreciation goes along way as they are still a relativity poor country.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- 24 hr room service
- Unlimited Domestic beer & select International brand drinks 24 hrs
- House wine w/meals
- In-room mini-bar stocked w/water, soft drinks & beer
- Pedal Boats
- Introductory scuba diving lesson in pool once/person/week
- Use of bicycles
- Exercise room
- Horseback riding nearby (reservations required)
- Dance lessons
- Daily activities
- Nightly entertainment
- 294 rooms in several 16 one & two-storey villas
- 1 buffet restaurant
- 4 a la carte restaurants: Japanese, Mediterranean, Creole and International, dress code & reservations required
- Snack bar
- 5 bars including a Swim-up bar
- Room service 24 hrs
- 1 free-form pool
- 3 tennis courts (3 night-lit)
- Beauty salon
- Massage service (fee)
- Fitness room
- Internet access (fee)
- Dive school
- Car rental
- Laundry service (fee)
- Medical service (fee)
- 1 king or 2 double beds
- Living area
- Cable/Satellite TV
- CD player
- Coffee/tea maker
- In-room safe
- Iron & ironing board
- Full bathroom
- Hairdryer 220V (converter & adaptor required)
- Balcony or terrace
- Max occupancy 3 persons
- Same as the Junior Suites but more spacious
- Located in single-storey villas
- 'Al fresco' - private outdoor showers on a private terrace
Wedding Packages - Minimum number of guests required, please inquire for details.
Seniors' Bonus - Senior's Discount available for 55+. Save up to $145 per senior per week. Date restrictions apply.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Paradisus Rio de OroHolguin,Cuba
- Hotel Contacts
- Extra Info
Playa Esmeralda, Crta Guardalavaca, Holguin 007 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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