Playa Costa Verde
- What's Included
- All Inclusive Features
I hope everyone is safe as Hurricane Irma approaches Cuba. ..my thoughts are with you and your staff family & friends during this very trying time! I've been thinking of you all. ..looking forward to returning to my favourite resort in the not too distant future! Allan Brownridge
This was my first trip to Cuba. I had always been hesitant because of poor reviews indicating poor hotel/room conditions with very old facilities. There was always the issue of poor food quality and related food sickness. I usually stay in 5 star resorts in Mexico and DR. The Plus (VIP) section of this Blau resort was definitely worth the money. The rooms are only 4 years old compared to 25 on the regular side. The rooms have modern amenities and were quite comfortable. I had two adjoining rooms with a connecting door so my teens could have their own room. I was in building 27, it was super quiet with strong WiFin the rooms. Our fridges were stocked daily with beer, pop and water. The Plus side has its own VIP bar and a la carte restaurants which were fantastic. On the Plus side you get 4 a la carte dinners including a wonderful lobster dinner. The Plus side has a MASSIVE private pool with swim up bar. The pool is much larger than the main resort pool and is QUIET with an abundance of loungers. This pool alone was worth the upgrade.The rest of the resort itself is nice. The regular buffet food was good and they did their best to have some variety daily. There is a fitness center, unfortunately 2 of the 3 treadmills weren't working the entire week. Good thing I was always the only one their at 0730. The beach is very nice as well with lots of water sport activities available.I can't comment about the entertainment as I mainly stayed on the Plus side.I never had issues getting food or drink. The staff are AMAZING and very friendly. Despite other reviews I never saw a mosquito or was bitten by anything during my week. The flies were not bad, but I never ate anything that was left outdoors. I never had any stomach or bowel issues.So, if you are wanting a good 4 star experience, opt for the Plus side. The regular side with give you a 3 star experience.
Hotel was beautiful, big, but not too big. Walking from the room to the various restaurants and the beach/pools was not too far. Hotel rooms were cleaned consistently and very well. Room was spotless after cleaning. Stocking of fridge was consistent on a daily basis. Room size was average for two double beds and a cot for the third person. Beds were ok, cot sufferer complained that the bed was too hard. Grounds were well maintained and fairly well lit at night. Pools and pool areas were kept clean. Only issue, the people that didn't know about cleaning up after themselves and the kids that parents did not supervise. Throwing cups and straws in the pool when they were done with it. Buffet restaurant was well stocked and there were always place settings and tables were cleaned fairly quickly. Servers were very slow with coffee/tea, but it is Cuba, different time zone. The a la carte restaurants weren't bad, nothing extraordinary, but waiting between courses was a bit long. Weekenders were quite rude and wasted food and didn't supervise their kids at all. If you spoke spanish, you got service, if not, a lot of the servers pretended they didn't see you unless you called for their attention, doesn't matter if you tip or not. Another issue was the line ups at the buffet where they fried your fresh food, people butt in and the servers served them before all the people in the line up. The servers didn't ask them to move to the back of the line and wait like everyone else. Front desk was very helpful with everything, but the biggest issue was when the day trippers or weekenders were checking in, you could not get any service because the entire front counter was taken over and the wait for service was 1/2 hour to an hour to change money or just to answer a question. Would recommend they implement line ups so that the whole front desk isn't taken over and that they split the counter between checkins/questions/checkouts. Please note that this trip was during the low season.
I visited Blau in Aug 2017. I arrived at 6 pm and couldn't reserve any ala carte restaurants. When I arrived to the general dining hall at 8:30 pm I had to wait outside at the door as there weren't available any tables. The selection of fold was the worst I have seen in Cuba's all inclusive hotels. The soft-drink station didn't work. Hotel is full of local or visiting Cubans, which adds to the noise and cleanness level, as August is traditionally is vacation month in Cuba.The only good thing was a separate bar for Plus guests with nice drinks available and good service from a bartender.It's bette to stay in Rio de Oro, or Luna y Mares, or even Memories.
This is the first time my sister and I had booked our vacation in Cuba and read really good reviews about this resort and decided to go to Blau Costa Verde Plus Beach Resort. We both are not very picky people and we actually didn't have anything to compare this resort to so I'll be very honest about our stay. Our stay was 8 days and 7 nights long and I was ready to go home after the 5th day.Reading all of the reviews from 6 months ago, NOTHING has changed from the complaints back in February 2017 to August 2017. DO NOT BOTHER PURCHASING THE PLUS MEMBERSHIP as you pay more for the "VIP access" except everyone (regular members) also get access to the VIP stuff so save your money. This is something we brought up to the public relations manager at the resort and nothing changed during the duration of our trip. The WIFI at this resort does not work half of the time nor do they refund you for when it's not working or compensate you. There are certain rooms that have access to WIFI and others that don't. Plan your trip avoiding weekends as all the locals come in and crowd the resort on the weekends, apparently they pay only $10/night.The lifeguards by the pool do not do their jobs, they swim around in the pool and get other guests to grab them alcohol drinks while they hide in the pool from managers. If you have kids keep on eye on them and DO NOT rely on the lifeguards. If you are looking for a resort with non-smoking areas, this is NOT the resort. They have no smoking signs everywhere yet guests are still able to smoke right under the sign. The resort does not implement non-smoking areas and make sure guests are not smoking.Make sure you read every single detail on the posters on the info board beside the reception desk. If you are unsure about something ask reception or public relations. No where in the rooms/pamphlet/booklets does it note/say/indicate that the resort charges to use their room phones to make calls or how much they charge. My little sister not knowing this used the phone to call my mom and at the end of our stay we were given a $130 bill for using the phone. When I complained to public relations + manager because it was not listed anywhere except beside the reception desk, they did nothing to resolve the issue or at least reduce the bill for us. They do not care about customer satisfaction all they say is sorry. The power went out multiple times during our stay including the water in our rooms. When we complained all they told us was it's general in this city. They did not have enough snorkelling gear and when I looked out to see how many people were using them on the beach and it looked like only 10 people were using them which might mean they're very short on equipment.They didn't offer us any welcome cocktails and they closed the dinner buffet right when we arrived and did not make an exceptions to open the buffet longer for us late arrivers. We were stuck eating undercooked beef burgers and soggy fries at the snack bar which is not 24 hours, they only serve snacks after 9:30pm.They serve the same food/beverages everyday for breakfast, lunch and dinner. Cuba isn't known for their food but the food at this resort was either dry or soggy. The meat isn't well done even after asking it to be cooked well done. You literally have to take it back to them again. There were A LOT of flies in the restaurants to the point that you couldn't take your eyes off of your plate and had to wave your hands every second to shoo them away.The only good about this resort is the staff who are very friendly (cooks and cleaners/maids). The bartenders are slightly rude. Apparently they only get paid $1/day.. The rooms were cleaned daily, water bottles were NOT restocked daily, we had to call multiple times during the day to get them to bring us a new water bottle. I would advise that you book with another resort and not with Blau Costa Verde
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- 24 hour snacks
- Room service (Continental breakfast only)
- A la carte dining w/reservations (Kids 5-12 years are accepted at 1st seating only. Children under 5 are not accepted at the Japanese and Italian restaurants.)
- Unlimited International brand drinks, Domestic beer and House Wine, 24 hours
- Pedal Boats
- Banana boat
- Watersports listed above subject to availability & weather conditions
- Pool scuba clinic
- Scuba diving for certified divers
- Introductory scuba diving lesson
- Day & night tennis
- Basketball courts (lit)
- Badminton court
- Bicycles (helmets not included)
- Fitness centre
- Indoor games
- Entrance to Disco
- Spanish lessons
- Dance lessons
- Daily Activities
- Nightly entertainment
- 480 rooms divided into 31 two-storey buildings
- 1 buffet restaurant
- 4 a la carte restaurants: Japanese, Caribbean, Italian, Creole, dress code & reservations required
- Snack bar
- 8 bars including swim-up pool bar
- Live entertainment
- 1 large free-form pool
- 2 Jacuzzis
- Lounge chairs and towels (pool)
- 4 tennis courts on-site (4 lit)
- Fitness facilities
- Massages (fee)
- Beauty salon
- Shopping on-site
- Scuba diving on-site (fee)
- A range of watersports available
- Conference rooms (fee)
- Games room
- Laundry services (fee)
- Doctor & Nurse (24 hours)
- Internet access (fee)
- 1 king or two 3/4 beds
- Satellite TV
- CD Player
- Iron and ironing board
- Full Bathroom
- Hairdryer 220V and 110V (converter & adaptor required)
- Coffee/tea maker
- In-room safe (fee)
- Balcony or terrace w/garden view
- Max occupancy 3 persons up to 2 adults
- Poolview Guest Rooms also available
- Same as above plus full living room
- 2 TV's
- A second mini-fridge
- 2 balconies or patios
- Max occupancy 2 adults & 2 children
For the kids - Kids 4-11 years enjoy supervised activities daily at the Kid's Club, Games Room and Kids' pool.
Wedding Packages - Available, please inquire for details.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Playa Costa VerdeHolguin,Cuba
- Hotel Contacts
- Extra Info
Playa Pesquero Rafael Freyre Holguin, Holguin 80100 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.