Playa Costa Verde
- What's Included
- All Inclusive Features
The "exclusive" VIP(grey bracelets) pool was full of regular (purple bracelet) customers anyway, no enforcement. Kids splashing in the adult only/swim up bar section. Just purchase whatever is cheaper and use all the facilities anyway. We didn't end up paying more for the "plus" when we booked so didn't bother us as much as others we spoke to. Were put in block 47 when arrived at 10:00pm and didn't realize how far we were from everything since it was dark. Had already unpacked and since everything in our room actually worked, I didn't want to riskswitching rooms. I had read all the reviews on here before we left and I know there are many issues people have with showers/toilets/ac working and thought we could use the exercise anyway. My Fitbit recorded an average of 9-11 km of walking daily just going from our room to facilities and back. Everything said about their public washrooms being completely unhygienic is 100% true. No soap in ANY of the women's washrooms. Although the washroom in our room was cleaner, it was by no means great. There was dried vomit on our stainless steel bathroom garbage can when we arrived, still there when we left. Holes in the hallways were boarded over. I took pics of all but not going to waste time or energy posting. Front desk staff could not care less if you are happy or not, guess they're not in the business of creating repeat customers. We spoke to many, many people, some had been here before but all stated it had gone downhill and would not return. The wifi is a joke. They even completely ran out of the cards altogether for a few days. Out of the 3 wifi cards we bought (ie. 3 hours) we were able to actually use maybe 1 hour. The front desk staff also wouldn't give you more than 2-3 single peso coins at a time, always stating they didn't have many. They were out of them completely as well from Saturday to Monday. We just decided, oh well, guess not tipping until they get more in. Yodanis and Miguel at swim up bar were by far the best/hardworking employees we witnessed and we tipped them generously (with our paper bills) for their efforts. The replies from management I've been reading on here seem quite fitting to their overall attitude of "too bad so sad". My hubby and I still had a great time together as we decided early on that we would not allow any of this to ruin our hard earned week in the sun. I just felt I owed it to everyone using trip advisor an honest review since I previously took them all into account before booking here. Good luck!
Just arrived home this morning from my fifth visit to the Blau plus. On the whole had a great time and the staff soon get to know you. I have never travelled with so many people as our group number to this hotel and there are some things that would have made it a little easier. We arrived late in the evening, our private bus and another bus. It was very chaotic to say the least. It was well after midnight when we got to our rooms. I am not sure what the solution would be other than if you have a discrepancy than come back later and sort it out. The same with leaving. We kept a lot of rooms and at 4 pm when we were trying to check out, the lobby was full of new guests. It might have been best to have one staff checking us out and the other two checking people in. The food is very good at this resort, the rooms on the plus side are also very good and lets face it, some people will find the beds too hard and others will find them comfy, same at any hotel in Canada. I feel this is a great hotel for the price you pay. It is clean, friendly and if you have a problem, speak to public relations. The front desk can take your complaints but remember, they have other responsibilities and can get busy and forget to follow through. I did find the bathrooms a little out of state this vacation. The plus pool bar takes and awful beating because of its proximity to the beach and plus pool. One day they were constantly out of paper, soap and very dirty. Remember, it is the guests that make it dirty, instead of complaining on here, go and report it. I did and for 2 days housekeeping was in there constantly and the conditions were much improved and need to be stayed onto. They are replacing the lobby bathrooms, unfortunately these weren't ready and the washrooms down behind the lobby bar take the brunt. I have been to this resort different times of the year, so I know what it is like other times and know it is better and will not let that keep me from returning. It is the positives that keep me coming back. It is such a hard thing to do, please everyone. It is Cuba, not everything is available at your demand but if you don't ask, you will never know. Yes they run out of tonic water, yes some fruits aren't available all the time, there are seasons. There were no internet cards for a couple of days, it isn't the resorts fault, they are allotted so many, if they sell out they have to wait until they are delivered, they just can't pull them out of the sky, no need to get violent and throw stuff at the staff! It isn't their fault. All in all I have found my Cuban home and will be back, thank you Blau.
Check In: We asked to be upgraded to the VIP section. We apparently got it on sale, 50% off, at 5 pesos, per person, per day which worked out to $100 CDN for us. The upgrade included: use of VIP adult and children’s pools & pool bar, the air conditioned VIP bar (ladies take a wrap or sweater), two additional specialty restaurants (Gourmet and Spanish), a lobster night, rooms in the newer section (built in 2013), with mini fridge with a large bottle of water, 2 beer a 2 soft drinks replenished each day, a coffee maker with tea and coffee and upgraded liquor selections. The one thing we didn’t read about and weren’t told about was the VIP breakfast buffet located in the Cuban restaurant; we would have used this more frequently as it had everything we wanted, but in a much quieter setting.Room: We were in building 26, 2nd floor facing the beautiful grounds. No elevators in the newer section, but you are given a ride to your building and your luggage is carried for you. We took our own luggage out, though we could have called for pick-up service. There are no non-smoking rooms so after the first 24 hours, we could no longer smell any lingering cigar odors though if you may be bothered by smoke you may want to take a room freshener. The room was large, with a firm king size bed, a large bathroom, lots of hot water, electronic safe, mini fridge, & coffee maker. Food:Better than expected! Big selection at main buffet, always able to find something to eat, several different hot grilling/made to order stations. Breakfast: Omelettes/eggs stations (take bacon from buffet & have them finish cooking it) smoothies made to order, fresh juices & fruit, pancakes, pastries, and so much more. Lunch & supper: always a pasta station, grilled meats: oil beef, chicken, pork (sometimes cooked in too much oil), hamburgers, hot dogs, grilled fish, seafood (mussels, shell on shrimp), salad bar, tons of desserts. The ice cream was fabulous! Specialty restaurants: Italian and Cuban are alfresco; Spanish and Gourmet are VIP only and air conditioned. All were good, it was nice to have table service in much smaller and therefore quieter surroundings. We were never rushed, the service was excellent. We dined at 7 pm each night and the restaurants were never overly busy except the Italian one. We enjoyed the Gourmet and the Cuban the most, but perhaps that was personal preference with too many variables to discount other people’s experiences.Lunch options: Beach food (hamburgers, hot dogs) were very convenient though the line moved slowly. Beach bar: limited selection of drinks, but never a long wait. The snack restaurant near the beach served hamburgers, hot dogs, BLT or tuna sandwiches and chicken all with fries and a very small buffet. It was near the beach so was nice to sit down, great self-serve ice cream too and had specialty coffees too. We really enjoyed the Cuban restaurant, near the beach and VIP pools, for lunch with a buffet that had a good selection and was closer to the beach, loved the fish! The washrooms here were newer. The Italian pizza for lunch was great too and the main buffet always had a huge selectionThe brewed by the pot coffee in the restaurants did not compare to the Americanos, cappuccinos and other specialty coffees that you could get at the bars (excluding pool bars). Not on the menu, but always available, was iced coffee! Perfect for hot afternoons!Take refillable, thermal drink containers with you from home as the resort uses glassware in restaurants and and the VIP lounge, but uses small plastic glasses most other places. If you want to enjoy a tall, cold beverage, they are more than welcome to fill your container and it helps reduce the use of plastic.Tipping: This is not part of their culture; they are very friendly, work very hard and do appreciate any tips you are inspired to give. It is our understanding that cash tips are pooled, so if you want to give further recognition to individual employees, small gifts brought from home are the way to go. Personal hygiene items are harder to get and costly, so those things are very much appreciated. Baseball is popular in Cuba & we heard from others that baseballs and other toys are appreciated by those that have children.Resort is large and spread out, with the newer VIP sections being furthest away from everything. We were in building 26 and it never took very long to walk off a few calories while getting anywhere we wanted to get to, so not an issue unless you have mobility issues. The grounds are quite beautiful with many wide walkways, paths, and beautiful vegetation. A flashlight at night may be helpful. Public washrooms are very small, cramped, not there are not enough of them for the increased size of the resort and number of people using them. Frequently doors did not have working latches and would be out of toilet paper and paper towel! Not good! Check for what you need before going! :-p The beach and ocean were as good as or better than any we have seen in the Carribbean, which we have traveled extensively! Absolutely loved the fine white sand, wide beach, crystal clear water, and there were hardly any weeds. Many people enjoyed snorkeling the nearby coral reefs. There were fewer rocks in the water the further down the beach you went, but there were lots of paths between the rocks to gain access to rock and weed free beautiful ocean water! Some people used water shoes; we took some, but never used them. We were down during Reading Week so the resort must have been very full; you had to get up very early to reserve your chairs by the pool or on the beach, but there simply weren’t enough to go around. Many people just put their towels on the sand. Line ups at buffets could also be long and slow, but the servers were so friendly and food was plentiful. Bar service was excellent with many friendly staff, you never had to wait long. Also, there is not much shade around the VIP pool, and not many cabanas or palapas so get one early if you need shade.Wild life: over 7 days we saw: 0 mosquitos, 0 sand-flies, 0 cockroaches, 0 ants, 2 salamanders, 4 cats, 1 rat (aptly in the ship themed restaurant so maybe he was part of the theme, LOL!), and a bounty of birds with beautiful birdsong. After reading some reviews we packed to ‘always be prepared’, but we did not have any need for our insect repellent or Raid Ant and Insect Killer! LOLEntertainment: we are early morning people and did not partake of the evening entertainment except for one evening which was quiet enjoyable. We did enjoy the Latin rhythms of the music from our balcony which was quite loud even though we were some distance away. If you like quiet, you may prefer the furthest buildings to be away from the pool music by day and entertainment in the evening.Check in and check out was a breeze! We had no problem upgrading to VIP upon check in as not all travel companies offer the VIP when booking or if they do, may charge more than you have to pay once you get there. No information or map is handed out or in your room other than some restaurant times on the TV. Print your own map or take an image on your phone. There is a large activity board in the lobby for daytime activities: volleyball, yoga, Spanish lessons, etc. and the evening’s entertainment for the night is posted by the main buffet restaurant.This is a 4 star resort in Cuba, so you have to look past a few imperfections that ultimately did not have a huge impact on our experience for the price we paid. Hopefully the resort will improve the public bathroom situation and if they did away with straws at the beach bar, they would not be found along the otherwise beautiful beach. We had a great time at this resort with its friendly and attentive staff. We loved our stay at this wonderful resort and are looking forward to our next trip to Cuba.
We travelled as a family of four, plus another couple and a single adult to Blau. We have previously stayed next door at Playa Costa Verde, which shares a beach with this location. Holguin is our very favourite destination. Usually the food, while tasty is redundant. This is NOT the case at this resort. There is plentiful food and very tasty. We were pleasantly surprised and delighted. VIP PLUS: Upgrade. But do it at check in. At home it would have cost $300 CDN, but at the hotel, it was $5 CUC pp and $2.50 per child/night. ($105 CUC for the week) It gives you access to 2 more restaurants (Gourmet & Spanish), the VIP pool, VIP bar, premium alcohol, lobster dinner for 2 and the upgraded rooms. This is worth the upgrade but do it at the resort. There are so many food options. The Cuban restaurant doubles as a buffet during the day. There is a snack bar with table service by the VIP pool and beach area with soft serve ice cream. The Italian restaurant is open 11-4 with table service for lunch with pizza, calzones and pasta. The main buffet has many great options and full pasta service at lunch. The staff are friendly, the resort and rooms are clean. The only downside was it is tough to find beach chairs. The VIP is close to the beach, we used the chairs there. If you are looking for an excellent family resort, this is the one. Holguin is the best of Cuba too. There is a bowling alley just outside the resort to visit. Double decker bus goes right by the hotel to the market in Guardalavaca too. Excellent snorkeling at the beach. Take a banana from the buffet and you can feed parrot fish and many other tropical fish around the coral areas. There is a walk way that takes you to a hidden beach also on the resort grounds. Great vacation!
We booked for 2 weeks and the most positive thing I can say is we had great weather and met some really nice people. I took part in the new Zumba class and enjoyed it and the new staff.Our room was just okay. Bed was hard, but foam is available to “soften” it. We had issues with no hot water and other maintenance problems, which took days to be resolved. The new people in Customer Service and the front desk personnel are not helpful.The public washrooms are filthy and need better cleaning. You would go out of your way to go back to the room rather than use the public washroom. Toilet paper rolls sit on the garbage cans in the stalls and you’re lucky if you get a stall with a door that closes. There was no way to dry your hands unless you used the toilet paper. Hand dryers are finally being installed.There is a sewage smell that is especially bad near the buffet and at the beach. One evening the new bar area was affected and the bartender even apologized for the odor.Nightly entertainment has really declined. Fashion shows are not my idea of entertainment. Even the water ballet show is not as good as it has been in past years.Wi Fi costs $2CUC for 1 hr. and unless you follow their directions to log off, the time just ticks away. A lot of times the Wi Fi would drop out and leave you scrambling to make sure you logged off.Buffet dishes are lukewarm or cold. Chicken was tough and you only found white meat in the dishes in the a-la-carte restaurants. If you wanted a hot meal, you needed to line up for the pasta station, or the grill station. Even then you needed to make sure they properly cooked the meat and fish. Buffet dishes were slow to be replaced and as the days went by, the selection deteriorated. A lot of items from the day before seemed to appear as part of a “new” recycled dish in the buffet the next day.After 2 weeks, I got terribly ill from what I ate in the buffet on our second last day. The hotel would not call it food poisioning, but it hit me quickly and severely. I had severe abdominal cramps, was vomiting, had a fever, headache and I couldn’t even keep water down. For me, that is food poisoning, not common diarrhea due to diet change. I exercise regularly at home, am in very good health, and enjoy all types of food. I travel a lot and have been to Cuba many times and have never had this problem. Trying to get treatment was a nightmare. You have to go by what they call an “ambulance” to Playa Pesquera to the doctor who services all the resorts in the area. I was lying on the couch in the lobby for 2 hrs. before the ambulance arrived to get me. The doctor put me on IV as I had become severely dehydrated and prescribed 4 medications (including antibiotics) and packages of re-hydration powder to mix with water. I was advised not to eat anything other than white rice and bread. The bill was outrageous and I only hope I can recoup the loss. A visit to the nurse at the Blau the next day was an experience I would never want to repeat. Her office smelled so foul I ended up vomiting in the nearby toilet.Customer Relations never once asked if I was feeling better before we left. I felt the least the hotel could have done was waive the long distance charge to reach our medical provider.I know this is Cuba, and we’re not supposed to expect much, but there is no excuse for poor conditions and poor food quality at this hotel. When you pay good money for a vacation, you expect and should deserve better. I would not recommend the Blau Costa Verde to anyone and I definitely would never return.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- 24 hour snacks
- Room service (Continental breakfast only)
- A la carte dining w/reservations (Kids 5-12 years are accepted at 1st seating only. Children under 5 are not accepted at the Japanese and Italian restaurants.)
- Unlimited International brand drinks, Domestic beer and House Wine, 24 hours
- Pedal Boats
- Banana boat
- Watersports listed above subject to availability & weather conditions
- Pool scuba clinic
- Scuba diving for certified divers
- Introductory scuba diving lesson
- Day & night tennis
- Basketball courts (lit)
- Badminton court
- Bicycles (helmets not included)
- Fitness centre
- Indoor games
- Entrance to Disco
- Spanish lessons
- Dance lessons
- Daily Activities
- Nightly entertainment
- 480 rooms divided into 31 two-storey buildings
- 1 buffet restaurant
- 4 a la carte restaurants: Japanese, Caribbean, Italian, Creole, dress code & reservations required
- Snack bar
- 8 bars including swim-up pool bar
- Live entertainment
- 1 large free-form pool
- 2 Jacuzzis
- Lounge chairs and towels (pool)
- 4 tennis courts on-site (4 lit)
- Fitness facilities
- Massages (fee)
- Beauty salon
- Shopping on-site
- Scuba diving on-site (fee)
- A range of watersports available
- Conference rooms (fee)
- Games room
- Laundry services (fee)
- Doctor & Nurse (24 hours)
- Internet access (fee)
- 1 king or two 3/4 beds
- Satellite TV
- CD Player
- Iron and ironing board
- Full Bathroom
- Hairdryer 220V and 110V (converter & adaptor required)
- Coffee/tea maker
- In-room safe (fee)
- Balcony or terrace w/garden view
- Max occupancy 3 persons up to 2 adults
- Poolview Guest Rooms also available
- Same as above plus full living room
- 2 TV's
- A second mini-fridge
- 2 balconies or patios
- Max occupancy 2 adults & 2 children
For the kids - Kids 4-11 years enjoy supervised activities daily at the Kid's Club, Games Room and Kids' pool.
Wedding Packages - Available, please inquire for details.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Playa Costa VerdeHolguin,Cuba
- Hotel Contacts
- Extra Info
Playa Pesquero Rafael Freyre Holguin, Holguin 80100 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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