Playa Costa Verde
- What's Included
- All Inclusive Features
My previous reviews state that the best thing about this resort is the staff which is still the case. Idania, Rebecca, Yailin,Solenia, Rosa,Junior, Adam, Eduardo, Yudaire and may more are so very good at what they do. Leticia, Roger, Yendry and Betsy at reception are wonderful. Abel, Sierge, Roger and the other staff that work on the beach are also excellent at what they do. Yennis and Henry at the beach bar are the best....standing all day with a smile. The food has improved "big time" with lots of choices. The beach also seems to be better not as may rocks when you first walk into the water. Renovated bathrooms are clean and much better than before. Now the not so nice stuff.....apparently the last shipment of loungers for the beach are breaking more often than not...so if you want a lounger on the beach be prepared to be there by 7:00/7:30am or you'll be sitting on the sand. Don't take your anger out on Abel and Seirge, it's not their fault. As I said in previous reviews there is still not enough facilities to take care of people when the resort is more than half full.The line ups arel long and wait times crazy......you should not have to wait 30 minutes to get an omlette or line up behind one of the two toasters while the rest of your food gets cold. Not enough restaurants and they should have another buffet restaurant in the Plus section. There needs to be another bar further down the beach where most of the huts are.So.... the food is good, the beer is cold, the sun is hot, the water is warm and the staff are friendly.....once you get past the wait times you will enjoy your stay!
Good afternoon fellow travelers ! We traveled from Montreal with Air Transat, April 23-May 01. First thing we found out was that all Air Transat are on the plus side. I titled this review about butterflies, because the whole week there, there were hundreds of white butterflies everywhere, fluttering about that added to the springtime ambiance of the place!. There were many " PROS" to this place and I will start with them : 1. Plus side has 5 a la carte dinner options.....we ate at all 5 and found the quality and service to be very good. Line up early as popular dining times go fast ! 2. Plus side rooms quite comfortable with modern furniture, stand-up shower, furnished balcony, bathroom amenities, fridge that is stocked with water, beer and cuban cola, A/C unit on a timer ( but worked well), small TV with a few english and french channels, lots of storage. A side note here....there is no screen on the balcony door, and it self locks, so don't go out and close the door tight as it will lock you out ! 3. Tennis and basketball courts, freshly painted while we were there. 4. Kids Club, large area with set open times. We did not see any children there ever during our stay. 5. Towel card. Upon check-in, you get a towel card that you surrender at the beach club for your towels. You can exchange them as often as you like, but they close up for the day at 4:45 pm. On the last day, you give in your towels, they give you back your towel card, and you present that at check-out to avoid being charged for missing towels. 6. Plus side had it's own pool area with a swim-up bar. It also had it;s own VIP bar that opened in the evening only. It was small, noisey, crowded, but the drinks and coffees were very good. 7. There is lots of entertainment if you choose to seek it out. there is a display board on the wall outside the main area buffet with the weekly schedule posted. 8, The entire place was very clean ! Now for the only 2 " CONS" we experienced: 1. lack of beach chairs!!! I was down at the beach the first 3 mornings at 6:50 am. I took 2 chairs and placed them in the shade ( LET ME MAKE CLEAR THAT SHADE AND SPACE ARE NOT THE PROBLEM HERE!), then I sat and watched the fun. Each morning, the chairs were all taken by a different time, the latest I observed being 8:20 am. For our last 4 mornings, we sat at the PLUS pool, behind the pool on the grassy area in the shade and chairs were always available here. We walked the very short distance to the beach as we wanted. I visited this resort in 2006 and this chair reserving business was NOT an issue. However, adding a few hundred more rooms to a resort does NOT increase the size of the beach.....management take note....you screwed up the math, ORDER MORE CHAIRS !! 2. There were not enough resort maps around and being a large property, there was potentially a lot of walking to find something. To sum up, we enjoyed our week, very good weather, good food, good service everywhere we went, soft ice cream machine at the beach snack bar, friendly people with smiles and " holas", land./sand crabs...some quite colorful, cute feral cats that did not appear annoying, reasonable late check-out fee of 20 CUC for 4 extra hours ( subject to availability) , Raoul, our Air Transat Rep, was there every day and was informative, coral and rocks in the water, so bring water shoes, pretty good snorkeling, but again bring your own gear. There appeared to be a shortage of single CUC notes or coins for tipping, but we managed. Our favourite meals were the pizza and Italian a la carte, but really the food was quite reasonable and any time we ate at the beach snack bar, the food was well cooked and served hot. We enjoyed our Butterfly Holiday !
great place to stay! excellent service ! I have been there working with 2 groups in two weeks...any request satisfied! hope to come back soon! thanks to all the great Staff who support me to make my job easier.thank you Guys!
Bottom line up front: I CANNOT recommend this resort at all.We decided to do a group trip with my wife, our friends, and my brother and booked all together. We opted for the Plus experience as there were supposed to be better rooms, better service, and better food. 2 of us were in the same building but my brother was about 500m away. Also his room seemed to be a 'plus' room while ours were standard. We had noticed that it did not matter whether someone had the 'plus' bracelets as they were able to book as many dinners as they wanted, and were in the VIP bar lounge. The biggest issue though were the employees. Our friends had a room that wasn't ready when we arrived at night and were unable to change rooms despite being stuck with a handicap room with a 2 cribs in it. They did not take them out until 2 days later. The employees were not helpful at all, and made it seem like a huge labour to do anything. They were so busy focused on a media function a few weeks later and would not put us in the same building as my brother; they did not care about their customers at all. Some of the bartenders were horribly rude too; I understand that tipping is encouraged and so we did. Yet at one point one of the bartenders actually said, "you no tip, be patient" and proceeded to serve other people and ignored us. This was unwarranted and unprofessional, especially after we had tipped him. Another time, we went to the VIP bar at 6pm and it was open so a bunch of us (about 15) went in. The bartender there told us that it was not open until 6:30pm as there was a Happy Hour event until then. We all left and as we were, the guy utters, "next time a little research would be nice". There was no sign for this, nor information given about it and we left when told. The service really was absolutely terrible.There were some great things about the trip though and these included the great food! It's the opposite of what you expect about Cuba. There was lots of flavour and spice to them. The water was incredibly gorgeous as well with lots of fish and wildlife to see while snorkeling. The beach was great and the volleyball there was a lot of fun everyday.The Good:- the food was great- beautiful beach- great wildlife in the ocean and gorgeous reefs- fun water-sports and volleyball everydayThe Bad:- atrocious service- bad attitudes of nearly all employees- not nearly enough amenities for the size of the resort- terribly firm and uncomfortable beds- very little information given initially at the morning meeting- no benefit to 'plus'- food at the a-la-carte took a LONG time to come (usually over an hour to get the food from arrival)- front desk constantly ran out of single pesos and only had 3 peso bills
I have been eyeing this resort for years, and am glad we finally had the chance to go. I managed to book "Plus" tickets for only $50 more per person (April 21-28), and it is was worth the cost.When we first arrived at the resort, I was initially a little bummed out. I had requested a unit close to the beach, and got one furthest away (Block 48). The day was cloudy and rainy and everything appeared kind of run down and dreary. The first impression of our room was also not great - although there was a new shower, there was a lot of crumbling and decay around the outside of the stall. We decided to give it a night, then request a different room the following day. Everything was much better the next day. We slept very well on the king sized bed - sheets were white and clean, and the mattress firm. The room was clean and smelled nice, the only ugliness being the outside of the shower, which was easy to ignore. The air conditioning worked well. The television was very small (no bigger than a computer screen), but there were several English stations available and we didn't go to Cuba to watch television anyway. There is a good sized safe in the room, as well as a bar fridge that is stocked with a large bottle of water, 2 beer (Bucanero), and two lemon/lime sodas each day.Walking the distance to the beach was really no big deal ... a little exercise is needed when overindulging in food and drink anyway . I had read the beach had very few chairs, so I was prepared for that. We brought our own towels so we wouldn't have to rely on getting them at the resort or worry about having them taken. I was happy to lie on the sand, and chairs usually become available later in the afternoon. The beach is small and water shoes are recommended since there is a lot of rock/coral when you are going into the water. Make sure you bring snorkeling gear - the snorkeling is fantastic right of the beach. No colorful coral, but tons of fish. The days we were not at the beach, we spent at the "Plus" pool, which was not as crowded as the regular one and we could always find a lounger somewhere.The VIP bar (for Plus guests) was fantastic with premium alcohol (Beefeater gin, Absolut vodka, Glenfiddich scotch, etc). We brought our own Clamato with us so we could enjoy the occasional Caesar. The bartenders were the best, very attentive, friendly and entertaining. The only downside is the bar is open short hours - 6pm to 11pm.The food was some of the best we have ever had in Cuba. Two a la cartes for regular guests (Cuban and Italian) and five for Plus guests (Cuban, Italian, Spanish, Gourmet and Lobster dinner). We enjoyed ever one of them and were very surprised at the huge lobster tail we got at the Lobster dinner. The buffet had bacon every morning. The bacon was not very crisp, but if you like it that way, you can take some to the omelette station and they will fry it up more while your omelette is being made. Prosciutto type cured ham and a soft cheese very similar to Brie was also available at the buffet.We went on one excursion - "Ocean Paradise", and I am very glad we did. It is a long day 7:30 am to 7:00 pm, and well worth the fee. Ride on a catamaran (with open bar) to an uninhabited island that Fidel Castro vacationed on. Snorkeling (better than at the resort), beautiful beach, fantastic Cuban lunch buffet, and a "safari" ride on the island in a WWII Russian army truck.There is a market down the road from the resort, well within walking distance (0.8 km). There is also a double decker bus that will take you to a market in Guardalavaca for $5 CUC return. This market is really no better than the one close to the resort, and there is nothing else to see around it. I don't think it is worth the trip, unless you want to go for the bus ride. So ... as my title says - near perfect vacation. I have not complaints at all, and although the resort is fairly large, we met so many fantastic people (mostly from the Halifax area - gotta' love the East Coasters!). Both the staff and the guests made this resort even more enjoyable and definitely gave us a reason to return again. I have included pictures of the a la carte menus and excursion list for those who are interested. These are things I would have like to know more about before I went on vacation, and figured pictures of the pool and beach are just more of the same you can see on any review.Amo la Cuba !!!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- 24 hour snacks
- Room service (Continental breakfast only)
- A la carte dining w/reservations (Kids 5-12 years are accepted at 1st seating only. Children under 5 are not accepted at the Japanese and Italian restaurants.)
- Unlimited International brand drinks, Domestic beer and House Wine, 24 hours
- Pedal Boats
- Banana boat
- Watersports listed above subject to availability & weather conditions
- Pool scuba clinic
- Scuba diving for certified divers
- Introductory scuba diving lesson
- Day & night tennis
- Basketball courts (lit)
- Badminton court
- Bicycles (helmets not included)
- Fitness centre
- Indoor games
- Entrance to Disco
- Spanish lessons
- Dance lessons
- Daily Activities
- Nightly entertainment
- 480 rooms divided into 31 two-storey buildings
- 1 buffet restaurant
- 4 a la carte restaurants: Japanese, Caribbean, Italian, Creole, dress code & reservations required
- Snack bar
- 8 bars including swim-up pool bar
- Live entertainment
- 1 large free-form pool
- 2 Jacuzzis
- Lounge chairs and towels (pool)
- 4 tennis courts on-site (4 lit)
- Fitness facilities
- Massages (fee)
- Beauty salon
- Shopping on-site
- Scuba diving on-site (fee)
- A range of watersports available
- Conference rooms (fee)
- Games room
- Laundry services (fee)
- Doctor & Nurse (24 hours)
- Internet access (fee)
- 1 king or two 3/4 beds
- Satellite TV
- CD Player
- Iron and ironing board
- Full Bathroom
- Hairdryer 220V and 110V (converter & adaptor required)
- Coffee/tea maker
- In-room safe (fee)
- Balcony or terrace w/garden view
- Max occupancy 3 persons up to 2 adults
- Poolview Guest Rooms also available
- Same as above plus full living room
- 2 TV's
- A second mini-fridge
- 2 balconies or patios
- Max occupancy 2 adults & 2 children
For the kids - Kids 4-11 years enjoy supervised activities daily at the Kid's Club, Games Room and Kids' pool.
Wedding Packages - Available, please inquire for details.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Playa Costa VerdeHolguin,Cuba
- Hotel Contacts
- Extra Info
Playa Pesquero Rafael Freyre Holguin, Holguin 80100 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.