- What's Included
- All Inclusive Features
better than we expected - sea was warm and calm - staf were lovely - hotel is huge but we could still access entertainment - like playing pool, going out on the pedalos. Would recommend this hotel and the excursions we went on were also very good value.
We traveled as a family of 11 to Playa Pesquero for my husbands 50th birthday and Christmas and new year. This was a very busy period for the hotel, but the staff and the service was amazing throughout our whole stay. This place has everything for a family, or couples to enjoy their holiday. yes some of the rooms have seen better days, but the staff keep them impeccably clean, and the beds are comfortable, and we found English tv channels , which was a bonus. The restaurant staff work so hard constantly on the go. We went to two gala evenings and several A'lacarte, and they make these experiences really special. My husbands birthday was made really special too, and the provided a cake and sang happy birthday. We upgraded for the two of us for one night to the premium rooms as a special treat. The premium side is on another level. The rooms , pool and restaurant are all 5 star luxury. it was however very quiet, as it only caters for adults, so i would not have wanted to stay there for two weeks, but great if that,s what you are after, and you can always come across to the busy side. Fantastic resort and memorable holiday. We will be back guys, thank you so much for a wonderful holiday.
Arrived at location after being delayed by 3 hours. Room was below acceptable standard dated dirty and mouldy and smelling of damp. Food in restaurants cold and inedible unless you queue for cook to order. Poolside area poorly maintained and dirty. Entertainment dreadful . This hotel is not as advertised by Thomas Cook and need to re evaluate this location. This falls well bellow the star rating given. Worst holiday we have ever had. All faults reported were done by 3rd time of asking .
I came here 5 years ago and have vowed to go back again. I finally did on 1st January 2018 after persuading my friend it was great. Roll forward 5 years and wow what a difference and not for the better. This was such a disappointing holiday. The food was incredibly poor and in many cases questionable about whether it was safe to eat. Left out on display far too long with no temperature control and quite frankly inedible. The Al a carte restaurants gave some reprieve over the 2 weeks where at least in 3 of them the food was lovely. The Beer Garden was our salvation as fresh tapas was cooked on demand thank god and the staff there were bloody great. The rooms were tired and the beds smelled damp and fusty. I removed a pillow case and wished I hadn't as the fifthly pillow underneath was shocking, I did not dare look any further. Thomas Cook resort reps distinctly underwhelming. I have reported all of this to Thomas Cook on my return and declined a voucher from them. I do not want compensating I want them to work with the hotel to get it back to the beautiful place I visited 5 years ago. At this time I would say avoid, it's the Caribbean equivalent to BUTLINS.
First and last visit to Cuba , this hotel has seen to that .I have never in my 35 years of travelling the globe heard and seen so many people complaining about a hotel. Rooms were adaquate but smelt musty ,dated.food in buffet areas,consistently cold .My rating for the food — sh***. A lot of people we met had upset stomachs . Pool area was nice except slabs hadn’t been cleaned for months .when it rained the black in the slabs turned to slime would stick to your feet .Very unpleasant. Hotel is too big and not enough staff to satisfy customer demand.staff were fantastic under conditions they were working under.Pool staff only come back if you tip them . My first all inclusive hotel. Not a good experience.hotel is no way 5* .Roy Orbison must have rated this hotel ! . If you care about quality, AVOID.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- A la carte dining w/reservations
- Unlimited Domestic & International drinks, 24 hrs
- Welcome cocktail
- Pedal boats
- Introductory scuba diving lesson in pool
- Use of mountain bikes
- Beach volleyball
- Fitness room
- Daily activites
- Nightly entertainment
- 24 hr shuttle service throughout property
- 912 rooms in 2-storey buildings
- 1 buffet restaurant
- 7 a la carte restaurants (Asian, Seafood, Italian, International, Trattoria, Vegetarian, Grill), dress code & reservations required
- Grill restaurant
- Snack bar
- Ice cream parlour
- Beer garden
- 24 hr room service (fee)
- 4 bars including Pool bar
- Disco karaoke bar
- 2 large outdoor pools
- Tennis courts & Multi-purpose courts
- Gift shop
- Fitness room
- Hair salon
- Laundry service (fee)
- 1 king or two 3/4 beds
- Satellite TV
- CD player
- Coffee/tea maker
- In-room safe
- Iron & ironing board
- Full bathroom
- Hairdryer 220/110V (converter & adaptor required)
- Balcony or terrace
- Max occupancy 3 adults or 2 adults & 2 kids
- Same as above but larger
- With more spacious entrance & larger bathroom
- Same as above but with 2 bedrooms
- Separate living room
- 3 full bathrooms
- 3 balconies
- Ocean view
- Max occupancy 4 adults or 2 adults & 3 kids
For the Kids - Baby Club for ages 4 & under, Kids' Club for ages 5-12, and Youth Club for ages 13-17.
Wedding Packages - Available, please inquire for further details.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
- Hotel Contacts
- Extra Info
Playa Pesquero Carretera a Guardalavaca, Rafael Freyre 11300 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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