Sol Rio de Luna y Mares
- What's Included
- All Inclusive Features
We came to Rio De luna y mares half way through our holiday, due to a unhappy start at another hotel, Rio De luna y mares, exceeded our expectations, amazing staff, friendly and went out of their way to make our holiday perfect
Visited in September just after hurricane Irma. The beach is superb. Warm crystal sea and powder white beach. Staff were very attentive and always said hello when passing. The restaurants did have a selection for everyone. We did not eat until 8.30 in the evening but there was still plenty of choice.We asked for a sea view and definitely had one in room 5311. The room did smell musty when we first arrived but was fine after the patio door was opened for a few minutes. Yes the furniture could do with a freshen up but honestly the view, the beach and the staff more than compensated for theses trivialities. We are looking to book again in January.
15 of us went to this hotel for my daughters wedding ,we booked this hotel 18 months ago and asked to stay in the mares section of the hotel .when we arrived they put us all in the Luna side including 76 year old women on the third floor with no lifts ,we all complained about this so they said if we come back in the morning that will move us all to the mares side which we were told was in better condition then the Luna side.we stayed the night and went to the reception the next morning they kept to their word and moved us all but not together we were all in different sections of the mares side but that didn't bother us.our room was basic all they had done was give it a lick of paint the toilet and bath was real old the baths didn't come with a bath plug and that was in everyone's room ,we all had ants in our room every day through out our stay.lets tell you about the main dining room if that's what you can call it the ceiling was black with the dust from the vents the walls were dirty around all the windows they tried to cover that with a bit of paint the food was repetitive but the good thing is they cooked all the meat in front of you while you waiting,there were mosquitos every were and everyone was getting bitten along with all the flys on all the food I've never seen that many flys in my life all over the bread nothing got done about it.entertainment by the pool or should I say what entertainment you had to make your own ,the pool was cleaned every day but I think that was just to get the crabs out of it and that was everyday.night time was first come would get seats and as the night went on they had no glasses for people to have a drink and the queues at the bar was big with most of the time one person serving and the other trying to get some glasses.the best thing about this hotel was the beach which was amazing with a reef which you could snorkel on ,we went on a few trips which was good but all they seem to do is beg for money we didn't mind tipping but when you get on a coach he wants tipping then you get on a boat they want tipping when the guy brings you something to eat he wants tipping so trip can turn out to be very expensive.to sum up this place if hurricane Irma had distryed it ,it would have done the place a favour.its run down and needs a total refurb and not just a lick of paint we spoke to a lot of people that had been going there for years and they said it's the worst they've seen it and they will not be going there again would I go back and that's a big no would I go back to Cuba I would give it another try but to a better hotel then this ,if you are going or thinking of going cancel and go to another hotel the more people that people book this hotel they won't spend money on it
I want to start by saying I have been in Cuba 36 times & I am well adverse in Cuban culture & expectation when in this country. I am very truly impressed by this resort. We spent 2 weeks in this glorious resort (August/September timeframe). Beautiful buildings, grounds are amazing - so well taken care of, & there are not enough words to describe the beach (beyond amazing). The food is comparable to any other resort I have stayed at in the buffet. You can always find something to eat. I am a huge fan of the International Restaurant (the food was incredible) - I HIGHLY recommend you go to this restaurant, not impressed by the Italian Restaurant at all (had much better) - I would not recommend this restaurant or will go back when we are there next. The restaurant on the beach (closest to the Luna side) has awesome food & service. Also the disco is on the beach which is really cool & different compared to other resorts. The staff are both friendly & prompt, always smiling & ready to serve. If you want quiet then select the Luna side (beautiful all the same). I stayed on the Mares side the room was great, very spacious, shower was amazing & our view was awesome (our view over looked the pool and saw endless ocean), very clean, our maids were awesome! The resort itself is very clean (I can't stress that enough). Absolutely breath taking. This resort has been around for a lot of years but is well loved & take care of & you definitely see that as you walk through the grounds. I have stayed at younger resorts & they do not even come close to comparing to this resort. I can't wait to return!! We are already booked for 2 weeks in April. I have stayed at many resorts throughout Holguin & Guardalavaca & I have to say that I am highly impressed by this resort. I will definitely be a repeat client at this resort. Any questions please do not hesitate. I like to give fair & honest reviews I know that people can be harsh on this site. I truly do not have any complaints with this resort!! My only complaint would be with some of the clients that were there when we were & they were handled promptly & efficiently. Amazing resort definitely worth a stay or more ;)
2 weeks at this hotel, September .But this the worst hotel i have ever stayed in.Hotel needs updating, major maintenance needed.Arrived at hotel given key card pointed in the direction where to go with a map.keep in mind it was pitch black, around luna side.The front door to our room had a 3 inch gap at the bottom,there was no enamel onthe bath tub which you could not lay down in.the shower was full of rust.The bathroom ceiling was leaking which was full of mold. the plaster in the room was crumbling the fridge was mouldy. And to top it off there was no hot water. Went to reception told them there was no hot water,all we wanted was a shower afterafter 13 hours of travelling,they told me someone would look at it right away,so wentfor something to eat. the food was disgraceful full of fly's. Went back to our room still no hot water,we went to bed.The next morning we went back to reception and told them we still did not have any hot water, they said it will be done in the next two hours.Breakfast not good ? chips ,,chips in a morning lol scrambled eggs looked like sick,went for serial could not go wrong there, mistaken the milk was very warm told them and someone came and put ice cubes in the milk vases ...WHAT HAVE WE COME TO. 2 days had past and still no hot water.Got hold of the Thomas cook rep and told him our problems and that we have hadno hot running water since we arrived, he stormed into the customer service centreshouting and balling, he then told us the the boiler system to our room block was broken. I was angry why would reception staff keep fobbing us off.I demanded another room in the main hotel, we back to our old room to pack.By this time the heavens opened i had never seen such rain, no one helped us move, we got soaking wet, we walked through the hotel lobby bar it was flooded the water was coming through the lights in the ceiling.....At this point i wanted to go back to the UK. Our new room 2008 was a bit better mouldy bathroom ceiling that also leakedfrom the lights,, also leaked in front of wardrobe doors.the corridors was flooded every night,, so when you went down on a evening you had to walk through water,,no one cleaned it up till the next morning.Hazard leaving everyone vulnerable.Tiles missing around pool areas, I would rate this hotel Honestly a 2 star.Any British people wanting to spend 15 hundred to 2 thousand pounds i would sayspend it a the Dominican Republic.......full stop.Very disappointing.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- Snacks 24 hours
- A la carte dining w/reservations
- Unlimited House Wine with meals, Domestic beer and International brand drinks, 24 hours
- 1 Introductory scuba diving lesson at pool/person/week
- Daytime tennis
- Use of mountain bikes
- Board games
- Pool table
- Horseback riding (1 hour per day, subject to availability)
- Daily activities
- Nightly entertainment
- Free admission to the Disco, drinks included
- 464 rooms in several 3 & 4-storey buildings with elevators
- 2 buffet restaurants
- 4 a la carte restaurants: Mexican, Italian, Creole and Mediterranean, dress code & reservations required
- 2 snack bars
- 24 hour Lobby bar
- 7 bars including Beach bar, Pool bar, Piano bar
- 2 outdoor pools
- Beach towel & chair services
- 2 tennis courts on-site (not lit)
- Meeting facilities (fee)
- Shopping on-site
- Scuba diving on-site (fee)
- Exercise room
- A range of non-motorized watersports available
- Beauty salon
- Massage services (fee)
- Car and moped rental
- Internet access (fee)
- Medical services (fee)
- 1 queen or 2 single beds
- Cable/Satellite TV
- In-room safe (fee)
- Full bathroom 220V (converter & adapter required)
- Max occupancy 3 persons
- Same as Hotel Rooms but with 1 king size bed
- Living room
For the Kids - Kids 4 to 12 enjoy supervised activities at the Kids' club, Playground and Wading pool. Babysitting service subject to availability. (fee)
Honeymoon Bonus - Includes: Guaranteed Private Check-in, Guaranteed Private check out, Room Upgrade Guaranteed, Flowers in the room upon arrival, Fruit basket and bottle of Cava in the room upon arrival, Housekeeping service after 11:00 A.M and before 15:00, Turn-down service in room, Amenities put in room daily, Welcome cocktail, Honeymooners romantic dinner ( for 2 people) and Honeymooners breakfast in bed day after arrival. Reserve at time of booking. Marriage certificate required upon check-in. Valid up to 6 months after wedding. Minimum of 6 nights stay.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Sol Rio de Luna y MaresHolguin,Cuba
- Hotel Contacts
- Extra Info
Ctra. de Guardalavaca Playa Esmeralda, Guardalavaca 84170 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.