Sol Rio de Luna y Mares
- What's Included
- All Inclusive Features
This is our family's third and last visit to the resort. We stayed for 8 days and for the first time, we were actually glad when the vacation ended. I will provide a detail review based on my experience last week. Beach - The beach gets 5 stars. We have travelled to Mexico and Jamaica and none of the beaches come close to this. Beautiful turquoise colors with crystal clear waters. Some parts tend to be more rocky and covered with sharp sea shells. Few travelers did get cut on the corals while we were there so I suggest wearing water shoes. There was a ton of locals everyday on the beach. We had a few approach us asking for clothes, shoes, soap, shampoo, etc. But in general, they didn't bother us much. We didn't feel unsafe leaving our belongings behind when we went to swim in the ocean. Rooms - When we arrived, we were initially provided a room on the Mares side on the first floor. It was horrible. The mattress was way past its usage life. You can literally feel the individual coils push against your body. My husband's mattress had a dip in the middle which made the first night very uncomfortable. The bathroom as everybody mentioned is in dire need of a full renovation. The shower head did not work and the water trickled down in one little stream. We called the front desk who sent a tech to fix it. The toilet was chipped and the black chipped marks made it look extremely gross. I came prepared with toilet seat covers, but it was still gross. The sink was probably clogged as the water took a long time to drain. We asked to be switched to one of the renovated rooms the next day and they did accommodate us. The newer room was much better. It was freshly painted in light blue, the bathroom had a newer toilet, the light was brighter (used pot lights) and the shower head worked well. The mattress was also more comfortable than the first room. Bugs - In the first room, we had several little bugs that looked like spiders on our table. They were all over my contact lens case and solution. I don't know what they were, but they looked like spiders and were very fast (gross). In the newer room, we had a roach visit us along with some big red ants with wings. We didn't experience any mosquitoes which was great since the lobby bar is not covered. Towards the end of our trip, the mosquitoes started to come in so I guess we went just before the mosquito season. Food - We ate mostly at the snack bar for reasons I will mention later. We had two ala cartes (International and Italian) and one lobster dinner for returning guest. International was good. Lobster dinner was good (free so not complaining). Italian not so much. It was hot and stuffy and the service was extremely slow. Ice cream towards the end was served in liquid form probably because the waitress took so long to bring it to the table. The buffet was the same routine everyday. It was extremely crowded and there were long line ups for the grilled meat section and the pasta section. Some of the travelers were just plain rude and cut lines. They had lot of fresh fruits. Mango was in season so we ate a lot of those. Just try to get them as soon as they cut them and bring them out otherwise you will be sharing your fruit with the fruit flies (lots of them). Service - This was a huge let down and made our vacation unpleasant. I am not saying all of the servers were bad; we got great service at the snack bar. However, the service in the buffet area was lacking. We felt ignored on many occasions. We had to personally walk up to a server, point to where we were sitting and ask to be served water/drinks/coffee. Despite that, we were still not served. But the tables near us kept getting their drinks refilled. I am not sure what the issue was. It wasn't like we didn't tip them. It made the eating experience very uncomfortable to a point where we just avoided as much as possible, hence the frequent trips to the snack bar. We did complain to the General Manager and received an apology; however, there was no improvement in the service. In speaking with other guests, it appeared they faced the same issue. In the end, they served their own drinks, coffee, etc which now that I think about it, we should have done as well. In addition, we also heard frequent jabs about our race in Spanish. We have taken Spanish classes so we understand bits and pieces. We felt out of place and I couldn't wait to get out there and return back to Canada.Overall, the trip was disappointing. Happy that we got a really cheap price otherwise it would not have been worth it.
Just returned from this hotel after 11 nights stay 10 of us in the party to celebrate my son's 30th Birthday. When we arrived we we amazed at the beautiful surroundings of this hotel, the beach was stunning out of this world. Our rooms were basic but spotlessly clean, towels changed daily and water in fridge. Our first impression of the dinning room was this is good but i have to say after 11 days of the same menu for both lunchtime and evening meal it got very boring. Sometimes there wasn't any clean plates , glasses or bread. We went to the A-La Cart restaurants the international was lovely staff were so attentive also the Italian. Steak and lobster £15 per person was ok Mediterranean was OK. Bar staff were really good. The girl in snack bar was quite rude at first until we gave her a tip and she changed her attitude towards us. We did 2 trips out while we were there with Thomas Cook both well worth doing Cuban life plus were you go to the original India village fantastic trip. We took gifts for children books pens and sweets also toiletries which were gratefully accepted and the smile on the kids faces was priceless.The entertainment at this hotel was very poor around the main bar of an evening some nights not even background music, I know they have shows in the theatre but we didn't want to go in there. In 11 nights that we were there they had 4 fashion shows that's not entertainment, they would have a singer on around 5 o'clock some nights before evening meal time . I know i seen to be complaining a lot but i was so disappointed and I feel that if we hadn't have been a large group I would have been lost for sure.
Beautiful hotel and beach.Excellent staffing.Definitely I will come back.The food is wonderful.The best restaurant is the Italiano's.The beach is amusing with white sand.I enjoy the show at night. The swimming pool is very clean.
We have just returned from our two week holiday. We grew to love this hotel, our initial impressions were of a tired run down place due to our first room in the Mares side smelling of damp and with a crack in the patio door glass, the outlook over the theatre wasn't great either and would have been too close to the music at nightsWe moved to the quieter and nicer in our view Luna side, block 8, ground floor room. Much better room, clean but could do with a refurb which the hotel is working on. Its a 5/7min walk from the room to the main Mares side but is only 2mins to the amazing beach.Plus side:Great friendly staff, great welcome and farewellGood choice and quality of food, we have stayed at Playa Pesquero before and it wasn't as good as at Luna MaresBeach great, pools goodNo issues getting loungersCatamarans, canoes and pedalloes freeSnorkelling good, more fish on Luna side of beechJacuzzi good, tennis goodLuna bar nice, live music some nights tooNo cockroaches or mosquito's! 1hr internet in Mares reception for 1.5CUCNegative side:Our ceiling air con unit leaked twice causing our own mini indoor pool, but was fixed eventually The Cuban and Mediterranean restaurants are actually one with the exact same menu!Nasty poo smells near the Mares side bar and near the shower on the Luna pool side, drainage needs a look at!Souvenir stalls expensive compared to same items bought in Holguin.. 50% more!Sauna not ready, being refurbed We would return and stay on the Luna side again and we recommend a days taxi tour to Holguin in an original 50's American car
I was at this about 8 years ago and it was lovely. In the intervening years I visited Punta Cana, Puerto Vallarta and Jamaica which were all fine. For a variety of reasons, I decided to go back to this hotel and it was the best ever. The grounds and hotel were super clean, the food was very good, and loved the entertainment. There was an odd ambiance. We talked to so many other travelers! Perhaps it was because the staff was also friendly and relaxed. Let me put it this way. We were there February /17 and we have already booked 2 weeks for Feb./18 and this is only July! The very best part was they had Resort Cats for those of us missing our kitties at home. The cats were not pushy but certainly knew to come when called "kitty, kitty, kitty". And the staff did not shew them away but left out water etc. No mice around there! Also as we were 2 women going to 1 specialty restaurant or the other, we were glad to see Security stationed along the paths after dark. It was also nice that the vendors were there daily at the Mares. Again very nice people to deal with. 5/5 for us. Oh, the coffee is great at any of the restaurants but at the Luna , it is superb. 2 is a minimum.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- Snacks 24 hours
- A la carte dining w/reservations
- Unlimited House Wine with meals, Domestic beer and International brand drinks, 24 hours
- 1 Introductory scuba diving lesson at pool/person/week
- Daytime tennis
- Use of mountain bikes
- Board games
- Pool table
- Horseback riding (1 hour per day, subject to availability)
- Daily activities
- Nightly entertainment
- Free admission to the Disco, drinks included
- 464 rooms in several 3 & 4-storey buildings with elevators
- 2 buffet restaurants
- 4 a la carte restaurants: Mexican, Italian, Creole and Mediterranean, dress code & reservations required
- 2 snack bars
- 24 hour Lobby bar
- 7 bars including Beach bar, Pool bar, Piano bar
- 2 outdoor pools
- Beach towel & chair services
- 2 tennis courts on-site (not lit)
- Meeting facilities (fee)
- Shopping on-site
- Scuba diving on-site (fee)
- Exercise room
- A range of non-motorized watersports available
- Beauty salon
- Massage services (fee)
- Car and moped rental
- Internet access (fee)
- Medical services (fee)
- 1 queen or 2 single beds
- Cable/Satellite TV
- In-room safe (fee)
- Full bathroom 220V (converter & adapter required)
- Max occupancy 3 persons
- Same as Hotel Rooms but with 1 king size bed
- Living room
For the Kids - Kids 4 to 12 enjoy supervised activities at the Kids' club, Playground and Wading pool. Babysitting service subject to availability. (fee)
Honeymoon Bonus - Includes: Guaranteed Private Check-in, Guaranteed Private check out, Room Upgrade Guaranteed, Flowers in the room upon arrival, Fruit basket and bottle of Cava in the room upon arrival, Housekeeping service after 11:00 A.M and before 15:00, Turn-down service in room, Amenities put in room daily, Welcome cocktail, Honeymooners romantic dinner ( for 2 people) and Honeymooners breakfast in bed day after arrival. Reserve at time of booking. Marriage certificate required upon check-in. Valid up to 6 months after wedding. Minimum of 6 nights stay.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Sol Rio de Luna y MaresHolguin,Cuba
- Hotel Contacts
- Extra Info
Ctra. de Guardalavaca Playa Esmeralda, Guardalavaca 84170 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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