Sol Rio de Luna y Mares
- What's Included
- All Inclusive Features
Myself and family returned here for the sixth time in June and once again were not disappointed (already planning our 7th trip next year). The hotel itself is ideally located right on the sea front, with one of the most gorgeous beaches you'll find in Cuba. Temperatures were consistently in the mid 30's everyday with about 30 minutes of rain for the entire two weeks we stayed, so perfect weather for lounging on the beach with a cocktail. Service is absolutely exceptional from every department, whether it be housekeeping, entertainment, and even the gardeners will stop to say hello (and even give you a fresh coconut from the gardens). We had a small issue with one of our rooms which was immediately resolved by management, so thanks to Yeniel and team for looking after us so well! They are always happy to help with any issues, and get them fixed very quickly. Our rooms were spread over three different sections (Block 1, Block 2 and Block 5) all with stunning views of the beach and sea (see photos). The newly renovated rooms have fantastic walk in showers! Minerva my maid was wonderful, once again.Each week you have the opportunity to go to two of the A La Carte Restaurants, which include Cuban, Mediterranean, Italian and French. The Cuban restaurant is definitely a favourite, with excellent service from Clara and Hector, and Cuban pork that's to die for, sooo good - absolute credit to the chef. The Colon Buffet is open every day for breakfast, lunch and dinner, offering a massive variety of international cuisine, so it always amazes me how people can complain about the choice... The one thing we did miss though this year at the buffet was the lack of fresh shellfish (prawns, calamares etc.) at the fish counter, but working in hospitality I understand things do run out (especially in Cuba). Special shout out to Ivan Jose, Leydel, Nurian and Judy! For food down on the beach, head to La Pinta for lunch for delicious fresh fish every day and stunning views of the sea. The lobby bars serve up a huge range of drinks, cocktails, beers, spirits etc, and we loved the new addition of the coffee bar. If you like to experiment with drinks, just ask any of the bar staff to create something - Yusimi, Albert, Luis, Yunior, Amaury, they're all amazing! Find Oscar for the most amazing Spanish coffees in Cuba or Yosvani for a delicious Long Island Iced Tea!In regards to entertainment, there were sadly a few things we missed this year... We used to love the welcome with the Cuban band and cocktails etc on guests arrivals, but that didn't happen this year, and also missed the Cuban band playing in the Mares lobby in the evenings like last year, which adds so much atmosphere to the lobby. Apart from that, the entertainment is excellent. Everyday there's beach volleyball, water polo, dancing lessons, and plenty more! The whole team are like family to us, and Lori is doing a great job with all the new activities! so shout outs to Eddy, Javi, Judy, Jose, Luis, Gendry and of course DJ's Adrian and Daniel! The beach disco every night is awesome with great Latin music right on the sea front. As returning guests you also get to enjoy a lovely Lobster dinner on the beach with music and entertainment, which is just amazing each year! So a final special thanks to customer services, Belkys, Arnoldo, Yunier, Ramon etc etc. for helping with all our room requests prior to our arrival and lovely returning guest amenities during our holiday! You really can't go wrong with this resort, so take no note of the negative reviews. Huge thanks to all the team at SRLM once again for an amazing holiday, and we will see you again very soon! Hasta pronto... Nicola and family :)
Just before we left for our holiday I read a few trip advisor reviews where people had been disappointed so we arrived with low expectations.We were greeted in the lobby with cocktails and musicians playing Cuba music . I really liked the lobby and bar area at Mares as it was nicely decorated , always a breeze and usually some sort of musical entertainment in the eveningOur rooms in the Mares were above the bar which I was abit concerned about but actually enjoyed going to bed listening to the salsa music and the general hubbub of conversation.The holiday worked well for the adults and teenagers because we did some things separately and some things together e.g stretching/ gentle yoga under the palm trees on the beach, snorkelling in the most amazing turquiose sea and sunbathing on white sands ( plenty of sun loungers) trip to Paradise Island ( expensive but good snorkelling, beautiful beach and enjoyable journey on catamaran)There were plenty of other teenagers to socialise with in the evenings which usually involved going down to the beach bar late at night.The adults enjoyed the trips. Santiago De Cuba well worth seeing and local trips via the hotel with Robert or Judith was very good value and fascinating to understand abit about the Cuban life. Thank you Robert for the fresh advocado it was delicious.I was really concerned about the tipping which lots of people mentioned on trip advisor. We decided we were not going to tip in order to get good service but happy to tip if someone was really helpful. We ended up tipping more towards the end as there were some staff who were consistently helpful.Overall we all said it was one of the best holidays we had been on because it worked so well for our group
This was our 4th stay (July 10 to 24). We had a wonderful time. The beach is wonderful, nice white sand, plenty of chairs and shade. Yes, rooms need to be renovated, but the five star staff more than compensate for some of the shortfalls in the rooms. The entertainment is good most nights. Food is ok, go for the fish at the buffet. The Cuban à la carte restaurant (previously Mexican) was a pleasant surprise, try the sea food brochette. Took a short excursion with Roberto to visit a farm, very pleasant. Roberto is funny and very knowledgeable. Special mention to Katia, who works at the buffet, she is simply the best and Yanet at the Luna lobby bar . michel and Qin.
First of all I would like to say thank you to all the workers at the hotel that are really trying to make difference for guests. The disappointing holiday started with Thomas Cook completely ignoring our request, which was for family rooms on the Luna side which turned out to be ordinary rooms and they were very old and not clean, screaming for renovations, we requested an extra bed for my son and what we got is shown in one of the attached pictures. The moment we got into the first room and turned on the AC, the metal grating cover for the ACU fell down and almost hit my daughters head, again, can be seen in attached picture. After a complaint we were relocated to the Mares side of the hotel where rooms were a bit better, same rooms generally but with fresher paint on walls and furniture, and a walk in shower. Rooms looked clean initially but upon closer inspection, under the beds was a lot of dust as they clearly don't use any cleaning products.Food in the hotel wasn't bad but repetitive as it was the same food generally every meal. Lots of locals over weekends and beach is full with Cubans that not even hotel guests passing through hotel grounds. After rain the hotel floors became very slippery and very dangerous. After all this hotel is not what you see in brochures from Thomas Cook, completely not worth the money.
Unfortunately we did not have a good experience here but when writing a detailed review of our observations TA rejected it. Having read their guidelines it was resubmitted and rejected. Therefore we cannot add anything else.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- Snacks 24 hours
- A la carte dining w/reservations
- Unlimited House Wine with meals, Domestic beer and International brand drinks, 24 hours
- 1 Introductory scuba diving lesson at pool/person/week
- Daytime tennis
- Use of mountain bikes
- Board games
- Pool table
- Horseback riding (1 hour per day, subject to availability)
- Daily activities
- Nightly entertainment
- Free admission to the Disco, drinks included
- 464 rooms in several 3 & 4-storey buildings with elevators
- 2 buffet restaurants
- 4 a la carte restaurants: Mexican, Italian, Creole and Mediterranean, dress code & reservations required
- 2 snack bars
- 24 hour Lobby bar
- 7 bars including Beach bar, Pool bar, Piano bar
- 2 outdoor pools
- Beach towel & chair services
- 2 tennis courts on-site (not lit)
- Meeting facilities (fee)
- Shopping on-site
- Scuba diving on-site (fee)
- Exercise room
- A range of non-motorized watersports available
- Beauty salon
- Massage services (fee)
- Car and moped rental
- Internet access (fee)
- Medical services (fee)
- 1 queen or 2 single beds
- Cable/Satellite TV
- In-room safe (fee)
- Full bathroom 220V (converter & adapter required)
- Max occupancy 3 persons
- Same as Hotel Rooms but with 1 king size bed
- Living room
For the Kids - Kids 4 to 12 enjoy supervised activities at the Kids' club, Playground and Wading pool. Babysitting service subject to availability. (fee)
Honeymoon Bonus - Includes: Guaranteed Private Check-in, Guaranteed Private check out, Room Upgrade Guaranteed, Flowers in the room upon arrival, Fruit basket and bottle of Cava in the room upon arrival, Housekeeping service after 11:00 A.M and before 15:00, Turn-down service in room, Amenities put in room daily, Welcome cocktail, Honeymooners romantic dinner ( for 2 people) and Honeymooners breakfast in bed day after arrival. Reserve at time of booking. Marriage certificate required upon check-in. Valid up to 6 months after wedding. Minimum of 6 nights stay.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Sol Rio de Luna y MaresHolguin,Cuba
- Hotel Contacts
- Extra Info
Ctra. de Guardalavaca Playa Esmeralda, Guardalavaca 84170 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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