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Bravo Club Caracol

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DISCLAIMER : Escapes.ca makes every effort to ensure that the hotel information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.
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Our Opinion
Please note that hotel standards in Cuba tend to be lower than in other Sun Destinations. Unless travelers are familiar with the resort or Cuban hotels, we typically recommend that travelers book a minimum 4 star resort when traveling to Cuba.

Overview
This attractively designed hotel - built in the shape of a giant snail - is surrounded by powdery white sand and coconut palm trees. Watersports enthusiasts will enjoy this location with its calm, clear waters, protected by the second largest coral reef in the world. A great spot for exploring the area on one of the many excursions available - from tours of Camaguey to sailing the seas on a Catamaran.

Location Beachfront, 90 minutes from Ignacio Agramonte International Airport, 10 minutes to Tararaco.

tripadvisor Traveler Reviews
  • diverdoug777 : Bracebridge, Canada
The weather and Pina coladas

The 1st room was too small for 3 people and the sliding door was broken and very hard to open. We were upgraded to a suite for 180.00 more.The so called oceanview was partially blocked by another building and you needed binoculars to see the ocean. It took 4 days of constant complaining to get the mounds of seaweed cleared from the beach, and once it was, you couldn't walk out in the ocean because of the coral rocks on the bottom.They had the same band and singers 3 nights in a row, and the dice game after was also a repeat. The food was mostly over cooked and dried out, and they had pork 3 nights in a row.The only 3 things that were good was the weather, beer, and the Pina Coladas that Orlando made at the beach bar, lobby bar was terrible. I wouldn't recommend this place to anyone. I think the only people that wood say it was good was the rude drunken people.The beds were like sleeping on concrete.

  • QuebecTraveler : Gatineau, Quebec
Think twice before going there if you are vegetarian or sensitive to cold...

This is a good budget place for windlovers of all sorts. But, if you are sensitive to cold, think twice before booking it, especially in winter. You might be confined to the pool area, even on warmer days.The beach landscape is superb, but this is not a great beach to swim, except if you don't mind wearing watershoes all the time. And snorkeling from the beach is really not interesting. Now, yes, you will see some sea fish (especially in front of the kite-surfing school of the Caracol, a three-minute walk), but nothing else (there are, strangely, no fish in these waters.) To see some fish, you will have to take the catamaran to the reef, which will cost you between 15 and 25 CUC, depending of you negociating skills...)As other mentioned, the beach is not cleaned each day. Sometimes, they do, sometimes they don't...I have been to 3-star resorts before and - imagine! - I usually like the food! Still, at the Mayanabo, I found the food very repetitive. For example, the fish, when available, was always the same and cooked the same. Worst, the food is almost always lukewarm, which might explain why my friend and I had upset stomachs after a couple of days. Please also note that there are not many vegetable dishes available. The resort itself is very well maintained. The rooms were small but extremely clean. There was no hot water one morning out of seven. The drinks I had were generally very watery, which is usual in these low-cost hotels (but my friend says that the mojitos were good, especially at the beach bar).In summary, I would certainly go back there, IF I was wind- or kite-surfing....

  • Erin O :
Trip from HELL!!!

We booked this hotel based on the positive reviews on trip advisor and I have to say, without any doubt in my mind, that this hotel is the most disgusting place on planet Earth! We arrived at the hotel and began the check in process. After a 15 hour delay at the airport, the 20 minutes it took to finish the process of checking in was a breeze.We were taken to our first room in the 100 block, or what the other visitors so lovingly refer to as the "ghetto." The room was tiny and the closet doors were incredibly difficult to open. There were mouse droppings in the top drawer located inside the wardrobe. The windows did not open or close properly and were stuffed with toilet paper to prevent a breeze. Unfortunately, the gaps in the window helped create a banshee vibe 24/7 - SUPER relaxing!!The following account, while incredibly unbelievable in nature and no matter how seemingly conjured up is, in all of its glory true: My boyfriend was attempting to access our room and used his key to do so. The light turned green, indicating the door was open. He turned the handle and pushed and the veneer on the inside of the door completely peeled off, rendering the lock fixture itself unable to use. He contacted the front desk and was given another room, with all too familiar issues with the size, windows and cleanliness. At 8:30 the next morning the front desk contacted us screaming about the door. Feeling confused by their tone, my boyfriend immediately went to speak to someone. Well, turns out they felt WE were responsible for replacing the entire door and were demanding 50 CUC! When my boyfriend took the maintenance manager 'barrido' to our new replacement room to show him that the door was the EXACT same, he then told us we had to pay for 2 doors at a total of 100 CUC. Long story short, our hotel rep, the PR rep and the maintenance manager agreed to take me in a private car to a bank machine about 20 minutes away while they stood with me as I withdrew the money. It is BLATANTLY obvious the workers involved are making money from their customers. After being threatened with the police in a foreign country, my relaxing vacation continued to go down hill.Staff expected tips, even when nothing was done to warrant them. The food was terrible, flavourless or over salted and oily.There are MANY older men with 'young Cuban girls' (prostitiues) EVERYWHERE and it makes for awkward social situations. The staff not only turn a blind eye but seemingly encourage the practice.Zero PR relations/ customer service. Ask a question like, 'where is the white ball?' - for pool, which actually happened...everyone suddenly no longer speaks English and rather stare at you like you just told them you hated them. Absolutely USELESS!!No hot water for 5 days. Beach was covered in rubbish and ZERO attempt was made to clean it up. Our 'animation team' led bingo and darts everyday from 4-5. Outside of that, I didn't see them do much else.Lastly, all inclusive ran out of VODKA on day 3 and had no sprite/7 up for 2 days?!?I wouldn't reccommend going to this hotel ever, even if its just to pee in their pool!

  • dawmin25 : Deloraine, Canada
SMALL IN SIZE, BIG IN SPIRIT

Our first trip to Cuba and staying here was a good choice. The size of the resort makes for easy getting around and visiting with the other guests is like being in one big family. The building is old but upgrades are being done. We always had a clean room, hot water to shower and the A/C worked. We took our own desk fan for extra air movement.The buffet was always plentiful, some repetition, a lack of fresh fruit but that is due to the Hurricane Irma destroying crops. There is a lack of dressing for salad, just red wine vinegar and oil so taking along some spice for salad would be a benefit. The beach was coarse and very weedy but able to walk out quite a distance. A few of the days were very windy and rainy when we were there but you can't predict the weather. It didn't stop us from having a good time. Got some great pictures.The staff was friendly and helpful and their English is better than we expected. The entertainment crew was engaging the visitors with dance lessons, volleyball, bingo, darts, etc,. The dance troupe is young working hard at their routines and will get better with practice.There wasn't a consistency with the mixed drinks and found that the best ones were made by Orlando at the Beach bar. We had insulated mugs along so that kept the beer very cold. Enjoyed the Cristal.Close enough to walk to the other resorts, the Cultural center or ride bikes to Santa Lucia or Terraroco.Looking forward to returning.

  • Al B : Hamilton, Canada
Great Low Cost Resort!

This was my first trip to this resort, so my review will be a little different from my standard,Usually I go to 4- 5 star, So, it is important to compare apples to apples, if you know what I mean. I don’t want to appear to be too negative.Generally I would say, this is a good basic economy level resort by Cuban standards, I would say around 3 -1//5 star. The staff were excellent, friendly and very helpful! Very good value!I only paid about ½ the price that I usually pay, but you must be prepared to deal with lower value and some of the extra’s you get at higher ranking resorts.It all depends on what you like.I had an opportunity to join a group of Kite Surfing friends this time, so I went alone on this trip. Jan 10-17Fortunately the hotel does not charge extra for a single supplement, so that was a nice bonus!Club Amigo Mayanabo is located about 1-1/2 hours from the airport, so it does take a little longer to get there.The resort is older and could use some updates, but when they lack in amenities they make up for in being so accommodating and friendly. My entire group and I had a great time! The Rooms:Generally, the rooms basic as one might expect. They were neat & clean as the staff worked very hard to keep things clean, but the rooms are a bit dated. My maid Milyda did an excellent job!The only major issue I had here was with the hot water, often in the morning the showers were just warm/ cold, I believe they use solar panels to heat water during the day and supposedly a gas heater at night but it might not have been working. I would suggest this one area they could improve upon. The rooms themselves are bit dated but adequate, again, refurbishing the bathrooms and fixtures would be the best improvement they could make at this point.The Food:The main buffet is neat & clean but the selection is somewhat limited, almost repetitive.I would say, the food provided was good, but a little more variety could improve things. The cooks & waiting staff did an excellent job to attend to the guests.The snack bar is also good, although I never ate there, however the Cappuccinos’ they served were excellent plentiful & fast! They seem sot have a new high end coffee maker and it works great! I think I had too many Cappuccino’s when I was there!One night we ate at the Beach restaurant as a group and I would have to say the meal was excellent. Probably the best during our stay.Water:One odd think I found was bottled water. Most resorts do supply you with unlimited bottled water, however here you have to purchase it, at the resort store.Not a big issue, also once you have a bottle they will refill it at the bar.If you want a 500 mil bottle. You have to go to the main reception and get them to fill out some forms, pay for the bottle, then take the form to the snack bar to get the bottle. I found this a bit odd. Not sure what was special about a 500 mil bottle of water. You must also provide a 15 CUC deposit for the beach tower, refundable when you leave, Same with the room safe, you must pay a deposit, plus a 2 CUC/day service charge.The Bars:The bars are good, and the drinks flow freely.I found the Beach Bar to be the best. Orlando the bartender does a fantastic job and makes the best pina coladas.The Beach:The beach is large & spacious, sandy and the water sis only 2-3 feet deep for several hundred feet, making it excellent for water sports.Many Kite Surfers frequent this area for that reason. I did some snorkeling as well and there is plenty of aquatic life. Lots of star fish, & Conch’s as well.We did a snorkel tour of the reef with Joelle, he took us out by sailboat and we snorkeled around and he pointed out and explained many things!Excellent value for only 15 CUC. We were out for almost 2 hours! Remember to bring some water with you if you go, you get thirsty after an hour in the salt water.Also note, there was a fair amount of seaweed & debris along the show but each morning a tractor with a sand cleaner went up and down the beach to keep things as clean as possible.Entertainment:They also had night entertainment. The performances were good and entertainers were excellent dancers & singers!At night we encountered a strange Cuban type of Beaver called a Hutia, I’d never seen one before. This one was quite friendly and almost domesticated. I assume too many guests have been feeding him. He was more than happy to jump up on a few laps, and tried to nibble at a few shoes & purses. He was quite harmless though!Overall I would say a 3 ½ star rating is good for this resort. Excellent value for the money. One of my travel companions compared it to spending a week at the cottage. An excellent analogy!The staff were polite & friendly and worked hard to look after the guests.One other minor issue. It is tricky to make a long distance call from the resort to Canada (or anywhere else) They are not set up with a switch board at this resort.The procedure is a bit tricky and the staff at the time were not able to assist with instructionsBasically you have to go to the communications Center located about 1 km down the road and purchase a calling card with a code. Approx. 10 CUC for 6 minutes, then you can use the phone booths located on the resort to call home.I would suggest that they resort provide a written procedure on how to do this in various languages for guests to avoid confusion.There is also limited access to Wi-Fi at the resort. Again you have to go through a similar procedure for access. You must first purchase an internet card in the main lobby for about 1 CUC, it provides you with 1 hour of access time to send emails & text messages.Again I would suggest the resort provide written procedure for the guests on how to do this.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Resort fees (if applicable) must be paid directly to the hotel
  • Hotel transfers for packages to USA
  • Hotel transfers for packages to Europe
  • Items of a personal nature
  • 3 meals daily
  • All drinks (International brands, Domestic beer, House Wine, 10am - 11pm)
  • Sailing, Catamarans
  • Windsurfing
  • Pedal Boat
  • Snorkeling
  • Tennis
  • Use of bicycles
  • Volleyball
  • Soccer
  • Exercise classes (Aerobics, Water aerobics)
  • Dance lessons
  • Evening entertainment
  • 150 Junior Suite rooms in forty one 2-storey buildings
  • 1 buffet restaurant
  • 1 a la carte restaurant (International cuisine; dress code and reservation may be required)
  • 3 bars including Beach bar, Pool bar
  • Pool 
  • 1 tennis court (not lit) on-site
  • Shopping on-site (Art & handicrafts shop, Beachwear shop, Souvenir gift shop)
  • Jacuzzi
  • Exercise classes
  • Watersports
  • Scuba diving (fee)
  • Horseback riding (fee)
Junior Suites include:
  • 1 king or 2 twin beds
  • Air-conditioning
  • Cable/Satellite TV
  • Mini-fridge
  • In-room safe (fee)
  • Balcony or Patio
  • Full bathroom
  • Max occ. 3 persons
Kids Deal - Kids 2-12 stay and eat free when sharing room and existing beds with 1 or 2 adults. Max 1 kid. Not valid Christmas or New Year's. Teens 13-14 yrs pay a special teen price.

For the Kids - Kids 3 to 11 enjoy supervised activities daily at the Kids' club. Kids' pool.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Bravo Club Caracol
    Santa Lucia,Cuba

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Club Amigo Mayanabo
Avenida Turistica, Playa Santa Lucia 74250 Cuba

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.

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