Bravo Club Caracol

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Our Opinion
Please note that hotel standards in Cuba tend to be lower than in other Sun Destinations. Unless travelers are familiar with the resort or Cuban hotels, we typically recommend that travelers book a minimum 4 star resort when traveling to Cuba.

Overview
This attractively designed hotel - built in the shape of a giant snail - is surrounded by powdery white sand and coconut palm trees. Watersports enthusiasts will enjoy this location with its calm, clear waters, protected by the second largest coral reef in the world. A great spot for exploring the area on one of the many excursions available - from tours of Camaguey to sailing the seas on a Catamaran.

Location Beachfront, 90 minutes from Ignacio Agramonte International Airport, 10 minutes to Tararaco.

tripadvisor Traveler Reviews
  • ocequid : N. America
Sunwing not so good service

I bought this vacation from Sunwing, and the hotel and food was what I expected.Not great, but quite good for the money I payed. Staff at the hotel is accommodating, quite friendly, never got sick from the food or drinks. Variety is limited, but is expected after hurricane Irma hit parts of the island.Beaches are quite littered by small plastic bags, not sure where they are coming from, but I did see 2 tourists collecting them in big plastic bags. No, I did not help...Local Sunwing representative, tall skinny guy, was quite unfriendly, treating me like he is making me a favor to give me information. They did loose about 50 bags from my flight; I did get the 1 checked in bag I had. Forget about finding the rep at the desk in the hotel, he can be found usually in the restaurant having lunch usually sitting by himself. Totally useless this guy, I ended up getting help for a trip from the Neckerman rep (I think) he was friendly, so was the guy from Cubatour.I will return if getting a cheap price, but will avoid Sunwing.

  • ptbcdn62 : Mississauga, Canada
Will go back for sure

When we were there it was one of the most relaxing trips I had had. I have been there 3 times now. The rooms were always kept clean. Very nice ladies. The food was good.. Nothing too spicy. All the staff was awesome. One of the staff that stood out was Daily. She was there for everyone. If you wanted to know something and you asked another guest, they says go talk to Daily. And sure nuff she knew. She is very polite and knows the language well. I was very comfortable talking with her. I was not worried about a language barrier when talking with the other locals. Daily was there, out of the blue, translating for us. It was like there was many of her at the resort. LOL. Daily always has a smile on her face and willing to help anyone out. I do miss it there and I will be back again this year.

  • ClaudiaCorbeil : Montreal, Canada
One week to relax and leave everything behind...it worked!

We unfortunately didn't get great weather, one day of sun out of seven but that didn't stop us. We had a really good time. We went swimming every day except for one. The services and products that were promised were pretty much well delivered...Three, all you can eat buffet meals a day, fresh with a some variances each day. Two à la carte meals, both very good, one should have been seafood but wasn't.Booze flowed free of charge with no obstruction at two bars.Snack bar serves burgers, hotdogs, sandwiches, fries and great espresso coffee.Excursion to King Ranch - For roast pork lovers rates a 5 on 5 at lunch, excellentExcursion to a common folk home - A real eye opener on how Cubans live at home !Catamaran included free with a pilot for sailing or snorkellingPedal boat included - freeBottled water is $1.00 / 1.5 liter. at the store open from 9AM to 5PM only.Our ocean view room was cleaned every day; hot water and fresh towels were supplied. Our chamber maid, Maria was really conscientious and personable. For people going to Cuba for the first time, prepare to give tips, its a natural thing in Cuba. With the average salary being approximately $25 CUC a month, a Cuban Peso may not seem like much to us but it has value to these people. Expect to be solicited everywhere for seafood meals off hotel grounds as well as people selling souvenirs on the beach. It can get frustrating but just politely say ''no thank you''. We brought approximately $100 worth of goods to give away. Everything is valued by Cubans however some things are valued greatly because they are harder to buy. These are old cell phones with chargers, jeans, reading glasses, anything for kids (especially super hero stuff), hygiene products (tampons, sanitary pads and dental floss are unaffordable and sometimes impossible to get), pens and pencils.. We left here expecting the basics given the price. For the money...great value! We loved it and plan to return for a one week winter break next year.

  • Angelika S :
First and Las Time there!

Let me start with a good one: it is not much but important to reward those who worked hard! We just got home, so it is a fresh memory!Our best experience in the whole 7 days, was - Angela, who is giving you the best massage, - Daily and Mayo are the best entertainer and you can see they are working from there heart with the rest of the group! If they would not be there we would take the emergency flight home!- Thanks to our cleaning lady Mayle to try to make us comfortable.- also thanks to Irenellie in the dining room to be humbled and very nice! The Bartenders, the snack bar people! Bad experiences:- The rooms are so old and run down, it was unbelievable! No hairdryer! We asked the reception lady for that and they sad sorry no hairdryer. She always sad we are going to reported, and no one did anything! we asked the cleaning lady very nice lady, who provided 2 very old hairdryer. The problem was no plug in the bathroom. TV was not working, nothing was in the room what they say on their website!- NO HOT WATER!!! from the 7 days we had only 2 with hot water!- The Beach unfortunately was dirty, and it is not like they show on the pictures! No one was cleaning it!- If you are a decent person you do not bring your family there! - If I would be the hotel owner I would not let all the old single man bring there prostitute in the hotel, in the dining room were the guests are eating. If they want prostitutes it is a private matter, they should keep it outside of the Hotel! It was so sad to see young girls from Cuba with these old people. Please Cuban Girls! You are beautiful, smart, educated, You don't need this! should have more pride! The sorry part was also, because you let all these people in, this old perverse idiots are harassing other female guest too, because they think everyone is a prostitute! - the night before we left, we had n interesting experience in the dining room. We told a lady from the kitchen, she dropped some food on the floor, and the waitress give her a napkin to clean the floor. Right after that she is going to the food, she drops a serving tool, picked up and she was cleaning it with the same napkin what she cleaned the floor with, and put it back. Thank God this was our last night, because I would of tell her. But because we decided not to go back ever, we did not batter! If You are a single, if you are an alcoholic, and need prostitutes, this is for for you!We are going to miss those ones who where nice and helpful: again Angela, Mayo, Marta, all the bartenders, Maylee, IrinellieWe love Cuba, we love the People, we had amazing experiences before, and we are going to back to Cuba but not this Resort! Sorry! The last one is we had enough with Air Transat, you pay extra, and you getting nothing for it!

  • ttajrobe : Toronto, Canada
not a good resort

Stayed for one week from January 3 to 10, 2018Terrible room conditions, windows are very old with big gaps. Noise, wind and rain comes inside like there is no window at all. Shower ares is too small and water runs very slowly. Shower door is difficult to open and close. I had to change my room 3 times and all of them had more or less the same problems.Lobby is very small and reception is not serving people nicely. During my stay, there was rain for 3 days and there was not enough room for guests to sit or relax.Wifi is not good. very difficult to connect and available only in lobby area.I chose this resort base on the reviews from previous travelers and also the low price. Some people said that you pay 3 star price and will get 5 star service. This is definitely not true. In reality, you pay 3 star price and get a 2 star service. Those who rate this resort a 4 or even 5 star resort, most likely haven't been in a 4 or 5 star resort yet. By even Cuban standards, this is at the best a 2.5 star resort and with Canadian standards, a 1.5 star one. Just be aware that in the best case scenario, you get what you paid for and nothing more.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Resort fees (if applicable) must be paid directly to the hotel
  • Hotel transfers for packages to USA
  • Hotel transfers for packages to Europe
  • Items of a personal nature
  • 3 meals daily
  • All drinks (International brands, Domestic beer, House Wine, 10am - 11pm)
  • Sailing, Catamarans
  • Windsurfing
  • Pedal Boat
  • Snorkeling
  • Tennis
  • Use of bicycles
  • Volleyball
  • Soccer
  • Exercise classes (Aerobics, Water aerobics)
  • Dance lessons
  • Evening entertainment
  • 150 Junior Suite rooms in forty one 2-storey buildings
  • 1 buffet restaurant
  • 1 a la carte restaurant (International cuisine; dress code and reservation may be required)
  • 3 bars including Beach bar, Pool bar
  • Pool 
  • 1 tennis court (not lit) on-site
  • Shopping on-site (Art & handicrafts shop, Beachwear shop, Souvenir gift shop)
  • Jacuzzi
  • Exercise classes
  • Watersports
  • Scuba diving (fee)
  • Horseback riding (fee)
Junior Suites include:
  • 1 king or 2 twin beds
  • Air-conditioning
  • Cable/Satellite TV
  • Mini-fridge
  • In-room safe (fee)
  • Balcony or Patio
  • Full bathroom
  • Max occ. 3 persons
Kids Deal - Kids 2-12 stay and eat free when sharing room and existing beds with 1 or 2 adults. Max 1 kid. Not valid Christmas or New Year's. Teens 13-14 yrs pay a special teen price.

For the Kids - Kids 3 to 11 enjoy supervised activities daily at the Kids' club. Kids' pool.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Bravo Club Caracol
    Santa Lucia,Cuba

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Club Amigo Mayanabo
Avenida Turistica, Playa Santa Lucia 74250 Cuba

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.

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