Brisas Santa Lucia
- What's Included
- All Inclusive Features
We himed and hawed where to go in Cuba ,this year( PS we love the cuban people and Cuba) and checked out alot of resorts, weve been to 3 or 4 other places and enjoyed them all. But in the end our gut feelings drove us back to the Brisas .in the end it cannot be beat for price food and great staff we are going back again for 2 weeks .YeeHaa cant wait .Thanks Honey for booking it today ..
We just got back love this place love the people who work there great food great coffee.great staff and thank you thank you Annia for our room. Meet great people there will be back for out 10th time.Great cigar guy too in the cigar shop.
Just spent two weeks at Brisas including over New Year. Once again, the buffet was spectacular, and staff worked really hard to prepare everything, and it showed. Brisas is a small friendly resort and you don't need a golf cart to get around as everything is easily accessible from most rooms. Rooms are kept spotless and bug free by the maids, and Maria in block 4 is a treasure with a work ethic second to none. Our first week was sunny and warm, but an extended rainy cold front moved in the second week, no fault of the hotel, and the animation staff tried hard to entertain under difficult conditions. The only criticism I would have after several trips to Brisas, is why did they replace the pool loungers with those hard plastic things, which are impossible for anyone with a bad back, and might make me think twice about returning. But if this is not a issue, and you are looking for a small friendly, clean resort with great staff, then Brisas will fit the bill.
Our Ninth Trip to Brisas Santa Lucia, Cuba. Arrived Dec 6th, left Dec 13th 2017We went Sunwing again as we have little choice since Air Transat only goes to Santa Lucia (out of Toronto) from late Dec to mid April. For some reason we had stopovers on the way down and back, ridiculous both ways (Santiago de Cuba), hope that doesn't happen to others. It was real bad, on the way down they made us get off the plane and go through security, a huge waste of time. Some people were still in security when we were told to re-board. Then finally onto Camaguey...where we found out about 50 of us had no luggage as it had been purposely sent to Holguin instead. This has been a recurring theme with Sunwing to this destination for a while now and it has put a very sour taste in my mouth. At least I got my bag the next day (wife had hers luckily), ironically we had paid for Elite but my tag was ripped off. And when I did get my bag one of the wheels was broken...that is 2 for 2 Sunwing, last March the same thing happened. I have to buy another new bag again as you can't replace those wheels. Only way to get "reimbursed" would be to have pics/videos of a working bag just before you check in and then the damage after landing, not worth the effort.Check-in: As there were not a lot of us didn't take too long. Don't forget if you want to use the safe it is 2CUC a day, so get money at the airport if you can if you want the safe right away. Normally you can get money at the bank at the resort, but due to low attendance it was closed.After the hurricane we knew things would not be the same but they have come a long way. The theatre roof has been rebuilt, the snack bar was working (still some more work needed to be done but I saw a recent pic and it looks like there is a staircase to the upper level finally LOL). The palapas nearest the right side of the resort are all repaired, still working on the left side. All of the path lights have been replaced too.Room: We were once again in our favourite block, 6 (same housekeeper) and had a fantastic view. The rooms had their curtains/rods replaced with newer ones that were not a chore to open and close. Beds have new mattresses, still not thick but new and more comfortable. Still need more pillows, there was another small one and a 'crinkly' one that we still have no idea what one would use it for. Otherwise we aren't too fussy since we don't want to spend a lot of time in the room. New flat panel TV, enough English channels, tub and shower were good...all in working order. New air conditioners and plenty of hot water for us (heated by solar on the roof of each block now) Blocks: 1 and 2 near the pool and lobby bar, 3 is pool and beach, 4 is too close to the stage, 5,6,7,8 fairly quiet, 9 is a bit loud, as it is near the stage and the food carts in the mornings. After that the blocks are further away so are always quiet unless somehow the resort is full and you are close to the on-site disco which can be loud until 2:30am.Bars: Lobby Bar 24/7, the sewer smell of the past is gone! It has great service that depends upon the number of customers (just like at any resort) with a good range of drinks and even specialty coffees. Beach Bar - love this one as most people don't notice it is there it seems. Pool Bar - really needs 2 bartenders from 11am onwards but love the bar and most of the staff...and they can make slushy crushed ice drinks now! While we were there they got a new blender too. Coffee Bar - one of our favourite places! Open at 7am until 11pm. We absolutely love the coffee there...and the staff are amazing :-) Ice Cream Bar - was no longer there...they said eventually it will be back.Restaurants: Buffet - as is known, the buffets in most Cuban resorts are lacking. But! There was always eggs and omelettes for breakfast, something grilled hot at lunch and supper and also pasta and pizza at lunch and supper. So there is no excuse for "there is nothing to eat". The buffet items themselves are sometimes quite interesting (hot dogs at breakfast) but there are bread products, lots of deserts, fresh fruit and fresh vegetables. They have listened to our pleas and now have proper ketchup AND maple syrup! And they even make pancakes fresh for you in the morning! Note that the bacon can still be undercooked so I would take some first and go to the grill to have it cooked further. Italian/International, Cuban, and Seafood restaurants are all a step up from the buffet to say the least. We have never had a bad meal at any of these and as mentioned...9 times at Brisas. They really know how to make the food very tasty at these restaurants and your experience is always enjoyable. Booking your ala Cartes...do it as soon as you can so you have your week planned and know what excursions you are doing as BBQ night is one night (with Nolitours only), and if you do the lobster excursion (35 CUC) it will at supper so don't book an ala carte for that date. During this trip the seafood was held in the International as the one by the beach is still being rebuilt but at least that one was reopened as the snack bar again. While there the Cuban restaurant also reopened. Pool: heated by the sun, so if the weather is cool the pool will be also. Love the swimup bar aspect of course and it is shaded too. They do clean the pool and the pooldeck. They finally added new umbrellas, replaced ones that broke, but it seems people would reserve them and not use the loungers until later in the day. This is a common trend at all resorts and really needs to be addressed (I have seen at some where security notes this and will remove items from saved loungers). The new lounge chairs from last March were not to be found...but the worst part for us was that all of the loungers were now at the beach, replaced by hard white plastic loungers with no cushions. This is a huge mistake in our opinion. On the plus said it forced us to be at the beach more.Beach: Amazing white sand...yes there is seaweed...IT'S THE OCEAN PEOPLE! In the water itself there are patches of nice soft sand to walk in, but there is seaweed. The other beaches in Santa Lucia are not nearly as nice in the water. They do rake the beach frequently to remove as much seaweed that has washed ashore as they can. The only bad thing about the beach are the tourists...leaving cups, straws and of course cigarette butts (amazing that smokers don't realize those things are garbage and don't deteriorate). There are lots of palapas too so that isn't an issue and more of them are being repaired every week. I prefer water shoes in the ocean due to the potential for coral.Vendors et al: Very few on the beach this time that we noticed which is a welcome relief.Entertainment: The staff are the nicest of any resort we've been to. They do have a schedule of activities, but sometimes it seems they miss some of them, but most of the time the tourists simply aren't interested. There is only so much coaxing the staff can do. This has improved dramatically to the better! Schedule is being stuck to much better and is very enjoyable. As for the nightly entertainment, there are less "game nights" as in the past (which are a lot of fun though) and more variety nights. When the shows do comprise of dancing and music they are great...those that complain must never have worked in the entertainment field before. Our hats go off to Billy, Roly, Yudi, Luigi, Jose, Yorge, and Carlito for making every day and night very enjoyable!Service/Staff: The people at Brisas are amazing. Plain and simple...they are easy to talk to, to get to know, and very funny and kind. Treat them as you want to be treated and you will have a fantastic time. This is one of the main reason we return...the people! Thanks to Annia and Birmania for ensuring our stay was as perfect as can be.We didn't do any excursions this time as things were still in the low season. We again went offsite to a restaurant (Dinoco's) and will go back again, it was a welcome change from the buffet and we were made to feel very welcome and the food was fantastic.Basically, we love the place...we love the people a lot (many we consider our friends) and we will go back. Yes, the food can get monotonous (so mix it up yourself, be adventurous), but you have the same sun and beach and water (and a pool) as resorts that cost a lot more! The rooms can still use some TLC and upgrades but that means a much higher cost of course but they are slowly doing this (blocks 1,2,3 have had their rooms renovated). Please feel free to contact us with any questions!
Stayed Dec 14-28, 2017Overall it was a great holiday!Great place to unwind and disconnect.I was alone with two small children and needed extra support from the childcare services, and still wanted to be active.Positive:- The hotel grounds are beautiful and well maintained! They did a fantastic job following the hurricane!- The giant chess and checkers games, the ice cream shop, churros stand and LOVE the snack bar by the beach!- the rooms were spacious and always very clean- staff was friendly- hair salon services: I was VERY pleased with the services received at the hair salon (my haircut + streaks, haircuts for my two children, pedicure, manicure)- Massages: the two masseuses were excellent. One hour massage is 40CUC, which I found was overpriced for Cuba, they are usually 25-30 CUC in this range of hotels.Negative:The animation team skipped a lot of activities. - There were no morning activities done such as stretching and aqua-gym, so I did them at the ROC as I was acquainted with the staff there form a previous stay. -The kids club is nice, but the person in charge was rarely there and did little activities with kids. They do a mini-disco show with kids at 9PM.The kids club is MUCH better at the hotel next door, ROC Santa Lucia.The food was not good, and I'm used to staying in 3 star Cubanacan group hotels, but the 1st week was pretty bad. The second week (Christmas) there was a bigger selection, but they should really concentrate on making less food of better quality, instead of a lot of food (especially salads form cans) that no one eats and ends up in the garbage.The food at the a la carte restaurant was always delicious.Prior to my arrival, I asked the customer service representative whether I could pay for onsite services such as massages and hair salon by credit card and was assured that I could. However, that was not the case. The credit card machine apparently never works, and I know that it is very common to Cuba, but I did not appreciate being misinformed. The manager, however, was helpful and we made an arrangement.Overall we had a great vacation!!!! We love Cuba, its culture, music and its people!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 meals daily plus snacks
- Christmas & New Year's Gala Dinners
- All drinks (International brands, Domestic beer & House Wine, 24 hrs)
- Pedal Boat
- Introductory scuba diving lesson
- Use of bicycles
- Exercise classes (Aerobics, Water aerobics)
- Spanish lessons
- Evening entertainment
- 400 rooms in thirty 2-storey buildings
- 1 buffet restaurant
- 2 a la carte restaurants: International and Seafood, dress code & reservations required
- 7 bars including Lobby bar, Beach bar, Pool bar
- 1 outdoor pool
- Meeting facilities
- 2 tennis courts (2 lit) on-site
- Shopping on-site
- Fitness facilities
- Exercise classes
- Scuba diving on-site (fee)
- Dive shop on-site
- Beauty salon (fee)
- Outdoor Wedding Location
- 1 queen or two twin beds
- Cable/Satellite TV
- In-room safe (fee)
- Balcony or Terrace
- Full bathroom
- Max occupancy 3 person
For the Kids - Kids 4-12 can enjoy supervised activities at the Kid's club from 10am-Noon & 1pm-5pm, playground, games room, and kid's pool.
Wedding Package - Includes: bride's bouquet, boutonniere for groom, 12 5x7 photographs, mini-reception, wedding cake, bottle of sparkling wine, a la carte restaurant reservations (including bottle of sparkling wine), room upgrade (if available at check-in), decorated ceremony site, music trio or live music, fruits, flowers, bottle of domestic liquor, late check-out (if available), Continental breakfast morning after ceremony, translator, witnesses (if required), wedding certificate. Package price FREE. Inclusions subject to change. Arrangements to be made directly with hotel. More services available for extra charge.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Brisas Santa LuciaSanta Lucia,Cuba
- Hotel Contacts
- Extra Info
Avenida Turistica, Tararaco, Playa Santa Lucia 74250 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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