Club Amigo Mayanabo
- What's Included
- All Inclusive Features
Location: Beachfront, 90 minutes from Ignacio Agramonte International Airport, 90 minutes to Camaguey City.
Check-in was super slow but that's Cuba. We had a room in the older section (200's) and it was a little rundown. They moved us to the 300 section and it was much nicer. No swim-up bar but it was a short walk to the lobby bar and the pool was less crowded because of it (and probably cleaner). The food was great and always lots of variety. We were there for carnival week and there was always something fun to do. The staff at the hotel work tirelessly to make sure you are accommodated from beginning to end. The Animation team went out of their way to make sure we knew where all the activities were, and even escorted us there when necessary. Special thanks to Dairon, Henrry, Orlando, and Benny for making our vacation so memorable. Can't wait to go back!!!Wendy and Christine
The 1st room was too small for 3 people and the sliding door was broken and very hard to open. We were upgraded to a suite for 180.00 more.The so called oceanview was partially blocked by another building and you needed binoculars to see the ocean. It took 4 days of constant complaining to get the mounds of seaweed cleared from the beach, and once it was, you couldn't walk out in the ocean because of the coral rocks on the bottom.They had the same band and singers 3 nights in a row, and the dice game after was also a repeat. The food was mostly over cooked and dried out, and they had pork 3 nights in a row.The only 3 things that were good was the weather, beer, and the Pina Coladas that Orlando made at the beach bar, lobby bar was terrible. I wouldn't recommend this place to anyone. I think the only people that wood say it was good was the rude drunken people.The beds were like sleeping on concrete.
This is a good budget place for windlovers of all sorts. But, if you are sensitive to cold, think twice before booking it, especially in winter. You might be confined to the pool area, even on warmer days.The beach landscape is superb, but this is not a great beach to swim, except if you don't mind wearing watershoes all the time. And snorkeling from the beach is really not interesting. Now, yes, you will see some sea fish (especially in front of the kite-surfing school of the Caracol, a three-minute walk), but nothing else (there are, strangely, no fish in these waters.) To see some fish, you will have to take the catamaran to the reef, which will cost you between 15 and 25 CUC, depending of you negociating skills...)As other mentioned, the beach is not cleaned each day. Sometimes, they do, sometimes they don't...I have been to 3-star resorts before and - imagine! - I usually like the food! Still, at the Mayanabo, I found the food very repetitive. For example, the fish, when available, was always the same and cooked the same. Worst, the food is almost always lukewarm, which might explain why my friend and I had upset stomachs after a couple of days. Please also note that there are not many vegetable dishes available. The resort itself is very well maintained. The rooms were small but extremely clean. There was no hot water one morning out of seven. The drinks I had were generally very watery, which is usual in these low-cost hotels (but my friend says that the mojitos were good, especially at the beach bar).In summary, I would certainly go back there, IF I was wind- or kite-surfing....
We booked this hotel based on the positive reviews on trip advisor and I have to say, without any doubt in my mind, that this hotel is the most disgusting place on planet Earth! We arrived at the hotel and began the check in process. After a 15 hour delay at the airport, the 20 minutes it took to finish the process of checking in was a breeze.We were taken to our first room in the 100 block, or what the other visitors so lovingly refer to as the "ghetto." The room was tiny and the closet doors were incredibly difficult to open. There were mouse droppings in the top drawer located inside the wardrobe. The windows did not open or close properly and were stuffed with toilet paper to prevent a breeze. Unfortunately, the gaps in the window helped create a banshee vibe 24/7 - SUPER relaxing!!The following account, while incredibly unbelievable in nature and no matter how seemingly conjured up is, in all of its glory true: My boyfriend was attempting to access our room and used his key to do so. The light turned green, indicating the door was open. He turned the handle and pushed and the veneer on the inside of the door completely peeled off, rendering the lock fixture itself unable to use. He contacted the front desk and was given another room, with all too familiar issues with the size, windows and cleanliness. At 8:30 the next morning the front desk contacted us screaming about the door. Feeling confused by their tone, my boyfriend immediately went to speak to someone. Well, turns out they felt WE were responsible for replacing the entire door and were demanding 50 CUC! When my boyfriend took the maintenance manager 'barrido' to our new replacement room to show him that the door was the EXACT same, he then told us we had to pay for 2 doors at a total of 100 CUC. Long story short, our hotel rep, the PR rep and the maintenance manager agreed to take me in a private car to a bank machine about 20 minutes away while they stood with me as I withdrew the money. It is BLATANTLY obvious the workers involved are making money from their customers. After being threatened with the police in a foreign country, my relaxing vacation continued to go down hill.Staff expected tips, even when nothing was done to warrant them. The food was terrible, flavourless or over salted and oily.There are MANY older men with 'young Cuban girls' (prostitiues) EVERYWHERE and it makes for awkward social situations. The staff not only turn a blind eye but seemingly encourage the practice.Zero PR relations/ customer service. Ask a question like, 'where is the white ball?' - for pool, which actually happened...everyone suddenly no longer speaks English and rather stare at you like you just told them you hated them. Absolutely USELESS!!No hot water for 5 days. Beach was covered in rubbish and ZERO attempt was made to clean it up. Our 'animation team' led bingo and darts everyday from 4-5. Outside of that, I didn't see them do much else.Lastly, all inclusive ran out of VODKA on day 3 and had no sprite/7 up for 2 days?!?I wouldn't reccommend going to this hotel ever, even if its just to pee in their pool!
Our first trip to Cuba and staying here was a good choice. The size of the resort makes for easy getting around and visiting with the other guests is like being in one big family. The building is old but upgrades are being done. We always had a clean room, hot water to shower and the A/C worked. We took our own desk fan for extra air movement.The buffet was always plentiful, some repetition, a lack of fresh fruit but that is due to the Hurricane Irma destroying crops. There is a lack of dressing for salad, just red wine vinegar and oil so taking along some spice for salad would be a benefit. The beach was coarse and very weedy but able to walk out quite a distance. A few of the days were very windy and rainy when we were there but you can't predict the weather. It didn't stop us from having a good time. Got some great pictures.The staff was friendly and helpful and their English is better than we expected. The entertainment crew was engaging the visitors with dance lessons, volleyball, bingo, darts, etc,. The dance troupe is young working hard at their routines and will get better with practice.There wasn't a consistency with the mixed drinks and found that the best ones were made by Orlando at the Beach bar. We had insulated mugs along so that kept the beer very cold. Enjoyed the Cristal.Close enough to walk to the other resorts, the Cultural center or ride bikes to Santa Lucia or Terraroco.Looking forward to returning.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 meals daily plus snacks
- Christmas and New Year's Gala Dinners
- All drinks (International brands, Domestic beer, House Wine, 10am-12:45am)
- Sailing, Catamarans
- Pedal Boats
- Introductory scuba diving lesson
- Use of bicycles
- Exercise classes
- Spanish lessons
- Dance lessons
- Evening entertainment
- Manager's cocktail party
- 225 rooms in three 2-storey buildings
- 1 buffet restaurant
- 1 a la carte restaurant (International) (reservations and dress code in effect)
- 4 bars including Lobby bar, Beach bar, Piano bar, Pool bar
- 2 tennis courts (not lit) on-site
- Shopping on-site (Souvenir gift shop, Tobacco shop)
- Fitness facilities
- Exercise classes
- Scuba diving nearby (fee)
- 1 double bed or 2 3/4 beds
- Cable/Satellite TV
- In-room safe (fee)
- Full bathroom
- Max occ. 3 persons
For the Kids - Kids 4 to 14 enjoy supervised activities daily at the Kids' club, Babysitting service (fee), Kids' pool
Resort Location Map
Club Amigo MayanaboSanta Lucia,Cuba
- Hotel Contacts
- Extra Info
Avenida Turistica, Playa Santa Lucia 74250 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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