Gran Club Santa Lucia
- What's Included
- All Inclusive Features
That was my forth time at Gran Club.A lot has changed for better since last time we stayed there few years ago. Very good food with a lot to choose from.Excelent pizza.Very good seefood restaurant.In so many resort I had been in Cuba I have never seen Manager working so hard from early morning to late at night.Thank You for Fantastic hollidays we had.As always we were horseback riding with Karell and the beautiful horses of his. Junior suite is much better accommodation and is worth extra money.Entertainment - dancers working very hard and very good shows.We went to Gran Club25 Jan.2017 for one week.Planning next trip to Gran Club June 2017 with my visitors from Europe
I visited Gran Club over the Xmas/New Year’s holiday. Talking to one of the club’s customer service reps one day I was told that many people say they will write a review but most don’t and that reviews really help the hotel. So I have written a review. But when requesting reviews you must also expect the bad with the good. Well not really bad, just things that could be improved. So here we go …First the good.Restaurant Service.- For me this was excellent. Quite often drinks would be waiting for me at the table when I returned with my food. Sometimes I’d walk in and one of the staff would come up and tell me where my friends were sitting. I couldn’t ask for better service.Bar Service.- Generally good. Even at fairly busy times I didn’t have to wait long. In Room Service.- Cleaning. Room was kept clean and tidy. Usually done fairly early in the day.- Stocked with drinks. My room was stocked with drinks, beer and soft drinks, water and juice. Anything used I just had to pay for at checkout. Repairs when needed.- The night I arrived my air conditioner was leaking on the floor. I advised the front desk before I went for dinner and upon return to my room it was already fixed. I never had a problem with it the rest of the way.Special Dinners- Special dinners were offered for Christmas Eve and New Year’s Eve. Good food with lots of choices.And the things that need improvement.Food Selection.- Selection was a bit sparse at times. I was at the hotel for two weeks in October and it was much better at that time. Roast beef almost every night. This time only on occasion and much too often fish.Lighting around the resort at night.- This has needed improvement for a long time. Walking anywhere near the stage area and snack bar area at night are hazardous. It’s just too dark. A friend actually did fall and scrape his leg pretty bad due to the poor lighting. This needs to be addressed.Ponds and Fountains (inside the resort).- The ponds were empty (except for the flamingo pond) and the fountains were not running. It just looks bad to have them there and dry. Previous trip in October the ponds were full but lacked any circulation so they were just a mosquito breeding area. Best move is to have them filled and with circulation.WIFI.- I found this to be useless. I could not connect to it at all. Since I bought the card I used the computer behind the reception area and that worked although it was very slow.Overall it was a good time and I always enjoy staying at this hotel.
We have been coming here for 7 years. I am very pleased with the improvements, keep up the good work. Food is getting better (the best so far in the 7 years). I did miss a few of the people that left Gran Club but the replacements are just as amazing. I especially liked the fact that the few maint. problems we had were fixed right away, never had to complain twice. I would like to thank everyone who made my birthday memorable. I am hoping to return again soon.
I first went to Gran Club in September 2015, again in September 2016..... and was amazed by the beauty and cleanliness of the resort, the friendliness of the staff, the warmth and clarity of the water, and the taste of the food. I am making this a yearly vacation.....Cindy....
This was my first trip in Cuba and I didn't want to leave! I love the staff; animacion and bartenders were my favourite. Music was a little loud and we had problems with our toilet, but overall great!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 meals daily plus snacks
- Christmas and New Year's Gala Dinners
- All drinks (International brands, Domestic beer, House Wine, 10am-11pm)
- Sailing, Hobie Cats, Catamarans
- Pedal Boat
- Introductory scuba diving lesson
- Use of bicycles
- Spanish lessons
- Dance lessons
- Daily activities
- Evening entertainment
- 252 rooms in thirty eight 2-storey buildings
- 1 buffet restaurant
- 4 a la carte restaurants (International, Seafood, Cuban, Italian, dress code and reservation maybe required)
- 5 bars including Beach bar, Pool bar
- Disco (fee)
- 2 outdoor pools
- 1 tennis court (1 lit) on-site
- Shopping on-site (Designer boutique)
- Sauna (fee)
- Fitness facilities
- Exercise classes (fee)
- Scuba diving on-site (fee)
- Cable/Satellite TV
- In-room safe
- Bathroom with shower
- 1 king or 2 twin beds
- Max occ. 3, up to 2 adults
- 1 king or 2 twin beds
- Sofa bed
- Balcony or Patio
- Max occ. 5, up to 3 adults
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Gran Club Santa LuciaSanta Lucia,Cuba
- Hotel Contacts
- Extra Info
Ave. Turistica Tararaco Playa Santa Lucia, Playa Santa Lucia 74250 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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