Gran Club Santa Lucia
- What's Included
- All Inclusive Features
Hola! I will be returning to Roc Santa Lucia September 26th for my 7th time in 3 years. Formerly known as Gran Club! Last year I got the Junior Suite for the first time and I was very pleased at how much room there was for me and my 2 other friends. If there are just 2 of you the standard room would be just fine. Over the years the food has gotten MUCH better, there have been so many upgrades which do take time and money and they are really trying to make this hidden gem of a resort more beautiful. IF, you have have extremely high standards go elsewhere, it is not a 5* resort, likely you would always find something to complain about anywhere you go. The front desk staff, the bellboys, the gardeners, the chef, the entertainment staff are all wonderful people, the entertainment staff would go above and beyond (Danny, Pluto, Julio, BomBom, Shandy, Roly, Laritza, Tiko), most are no longer there unfortunately. The resort is an hour away from the airport but believe me the shuttle bus to and from can be a lot of fun!!! Cuba is not a rich island, but you will never meet a nicer community of people. I recommend the disco on and off of the resort once the nightly show is over, I HIGHLY recommend taking horse and buggy to Coco Beach, great food and ice cold beverages. See you again soon, Roc Santa Luica, September 26th besos
My wife and I stayed in this hotel from Aug 30th to Sept 4th, this hotel is about 1 hour away from the closest airport in Camaguey, the road is in bad condition, arrived at hotel at 1:30 pm , the check in time is at 2:00 pm but I was told that the first day the lunch is not included even when this hotel is all inclusive meal plan only. After speaking with the public relation person we were finally allow to eat lunch which brought to us a very bad taste, the buffet restaurant A/C is broken and they're cooling the area with a 2 portable units that barely cools the restaurant, also the restaurant was full of flies that are all over the food and dinning tables, you have not option to fight with them in order to bring the food to your mouth, seen everybody dealing with this disgusting situation , even the hotel director and others managers all of them were eating next to us most of the time but seems like they see this as a common practice, I noticed that the employees are ignoring all the guest, they're there no to offer you any service as water, coffee, juice or soda , instead people almost begging to them to be served, they're very focused on save food (raw and cooked) from the buffet to bring to their houses, unfortunately we were a witness of this Behavior every day. Talking with another guests about this situation they all agreed that this place is going downhill since the new owner took over this place, the occupation while we were there was less that 15% , but in the weekend locals (Cubans) are invading this hotel destroying everything on their path, behaving crazy and acting with 100% impunity. Now for the food as I mentioned above was almost impossible to eat without sweat or fight with flies, the food was the same everyday, The food in the buffet is not labeled properly and in many cases there's not label at all which make this very difficult for the foreign guest, the food is just Cuban food plus a pizza and pasta station.The beach was another disappoint, is not what you're expecting when you're visiting a Caribbean island.The drink quality is poor at best and the water served has a weird color and taste ,not clear which I think is just tap water refilled in the original plastic water gallon, in the room you have a mini fridge but that's empty for your entire stay, when asked about this I was told that we have to buy bottle of water at the hotel store or drink the one is served in the hotel bars.The bell boy is always behind the front desk seems like he's there not to help guests with their luggage, there's no a warm welcome from any of the recepci√≥n area employees , mostly of the employees are not willing to interact with you or provide any helpful information. The safety box in your room is not included in your room reservation, it's needs to be pay at the reception, the first room the gave us was completely torn ( standard room)so they offer us another room for a fee ( junior suite) which was much better but cost us 20 cuc extra per night.I would like to mention the few good employees that we had the pleasure to met and share part of our bad experience ( Niurka, Mabel from bar and the buffet restaurant) also Rafael from the rent a car and Belkis from the entertainment team .I would never recommend this place to anybody, please stay away from this cage.
I went to roc Santa Luc√≠a for just a day with our Cuban family, the lady that check me in was super nice so I figure this was a nice and friendly hotel based on my first impression,everything started going downhill when we noticed that most of the employees in the hotel were super cold, there was not speed of service or sense of emergency at all and most time they pretended they didn't hear you asking for things, one of the answers I got in the bars close to the beach was serve yourself, speaking with other guests I realized that I was not the only person that had the perception of the inattentive service, the rooms were just okay the food at the buffet was okay and the pool was nice, what made me super upset was the way I was approached by the room attendant Leidy, she accused me of taking some towels in front of many guests at the lobby bar, I traveled with a disable person that packed the towels without we realizing, that was not the problem I could had pay or return the towels right away, the problem was the way Leidy approved us, she pretty much was down for a fight, I hope you have cameras so you can see the way your guests got treated, I could not believe I was going trough and experience like that, overall my perception was that they don't like locals visiting the hotel, I hope someone can tell Laidy that doesn't matter what it is she needs should keep conversations professional and give the chance to the guest to explain instead of accusing without knowing the real reasons,Thanks
We just returned from ROC Santa Lucia from our fifth visit. Over the years it has become our home away from home. Staff and management are working really hard to improve wherever they can. Rooms are being renovated, food is better then ever, sun is shining and the beach is a foot step away. It is a fairly small resort but lets be honest, do you really need 5 pools 7 bars and thousands of hotel rooms? ROC Santa Lucia has all you ever need and then some.But, what makes this place so special, its the staff. From front desk to entertainers, bartenders and servers, they all want to take care of you. Yurina, Yanelis, Reynaldo and Mirtha, all of you ROCk.
To be clear -- this resort is now called Roc Santa Lucia. My wife and I visited here for the first time and had a wonderful week. The beach is fantastic; the pool is very nice; we never had to struggle to find beach chairs although finding shade around the pool is challenging at times. My friends always warn me that the food in Cuba is not good. This must be a very outdated mindset. I had some wonderful meals at Roc Santa Lucia, including meals at the buffet, and I never had a bad meal. I would encourage you to reserve the lobster dinner one night. It costs a little extra (15 CUC) but it is definitely worth it!The best part of our holiday experience was our interaction with the staff. The servers and chefs in the buffet restaurant and the bar tenders are always friendly. The entertainment staff and the dancers and the musicians are wonderful. I really appreciated that they went out of their way to visit with us every day at the pool and in evenings after the shows. Their warmth and friendliness will be the main reason we will return.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 meals daily plus snacks
- Christmas and New Year's Gala Dinners
- All drinks (International brands, Domestic beer, House Wine, 10am-11pm)
- Sailing, Hobie Cats, Catamarans
- Pedal Boat
- Introductory scuba diving lesson
- Use of bicycles
- Spanish lessons
- Dance lessons
- Daily activities
- Evening entertainment
- 252 rooms in thirty eight 2-storey buildings
- 1 buffet restaurant
- 4¬†a la carte restaurants (International, Seafood, Cuban, Italian, dress code and reservation maybe required)
- 5¬†bars including Beach bar, Pool bar
- Disco (fee)
- 2 outdoor pools
- 1 tennis court (1 lit) on-site
- Shopping on-site (Designer boutique)
- Sauna (fee)
- Fitness facilities
- Exercise classes (fee)
- Scuba diving on-site (fee)
- Cable/Satellite TV
- In-room safe
- Bathroom with shower
- 1 king or 2 twin beds
- Max occ. 3, up to 2 adults
- 1 king or 2 twin beds
- Sofa bed
- Balcony or Patio
- Max occ. 5, up to 3 adults
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Gran Club Santa LuciaSanta Lucia,Cuba
- Hotel Contacts
- Extra Info
Ave. Turistica Tararaco Playa Santa Lucia, Playa Santa Lucia 74250 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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