Gran Club Santa Lucia
- What's Included
- All Inclusive Features
Family of 5 returned on April 21st7 day all inclusive from Toronto- booked with Holasun Vacation $733ppCubana airline departed on time, stop and dropped off some passengers at Santiago De Cuba was smooth and quick. ( 1 hr) no need to get off the plane. Great to get a full sandwich meal with cookies and juice !! Free Caution- be careful when you fill out the Cuba tourist Visa - Any mistake made - you will have to pay $20 CAD for a new one . Cubana checks each passengers visa during your boarding!! 1.5 hours bus ride to the hotel in the dark and arrived at 10:00pm, just made it to the buffet to grab a quick bit! Snack bars are NOT opened late ...... if you missed the buffet, there will not be any food.Good:*Staffs are definitely the back bone of this resort. They go out of their way to resolve any issues. *Wifi cards for 1 hr = $1.50 CUC ( connection is acceptable) accessible in the lobby area and pool bar*rooms are very clean*Air conditioning are new - great cool air always*cappuccino and ice coffee are very good and it's offered also at the pool bar (Must Try)*bicycles on site for guest to use for freeTips:*Make sure you guard your beach towel and in room towels, $20 CUC per missing towel!!*$1.00 CUC for a bottle of water, keep the bottle and ask the bar to refill *Free excursion to visit the King Ranch if you booked your trip with Holasun Holidays- brings some candies for the village childrens *Reynaldo at the guest service speaks English / French / Italian - he's very helpful and awesome to make you feel like home at this resort and will help you get a reservation for your dinner a la carte.* Change money at the airport exchange or Commercial Plaza next to the hotel, you get $0.02 better in exchange rate
Spent two weeks as a family of four with kids ages 5 and 7! They were entertained every day at the pool or at the beach. The service was the best we have experienced! Food was good. Perfect weather... bring a long sleeve shirt for the evenings. Such a great place to be! Bicycles give you the opportunity to tour around the village .... it would be nice if they rented four wheelers :) Great resort and would recommend it to anyone!
My last trip to ex Gran Club, now Roc Santa Lucia was a few weeks ago and I was positively surprised. The new management was very present during the day making sure everything is fine and all issues that may appear to be solved. I noticed some improvements in food quality, a new flamingo more vibrant and alive was brought in, construction was finished on the rooms and surprisingly they changed the old air conditioning unit with new one more silent and efficient, even though not sure if the thermostat is working. No matter what temperature you set it up for it will switch to it's own settings.Some suggestions for the hotel staff:If people are not present at the pool they shouldn't hold on to the sunlounges for others that will probably show up in 2-3-4 hrs. Ridiculous! A simple rule that will specify this will make people understand that is not their hotel and show some respect for others.The pool chairs at the bar (in the water) have some protrusions in the middle of the seat (metal or rock) which are potentially dangerous for cutting your skin or damaging your swim suit if you don't pay attention. Those can be trimmed down to avoid any problems.Maybe they should think of building another pool on the other side of reception where there is lots of room and you can avoid being crowded when season is busy.Also, not sure why at the hotel you cannot use the excursion as a tourist (cuban) for deep sea fishing!? If you are a client at the hotel you should be able to use those excursions. The answer from Marlin travel was: if you were in Holguin or Varadero or havan is possible, but not here at Santa Lucia! Sounds strange! Maybe the management can do something about it. Ianelis (I hope I say it right, I might be wrong, but there is only one lady that is with the customer service representative in the same office) I think is the customer service specialist was very helpful.Other than that good experience again! Like it!
This was a nice lowkey vacation. the staff and the entertainement crew were amazing, they had a few activities enough to keep you going. Fun shows at night. the beach was beautiful and was kept clean. Food is what you would expect from Cuba, besides the Bisque, that was out of this world good. Rooms are nice and simple, the AC was godly, not too noisy at night (We were in the room 4810). We came here with barelly no expectations and we weren't disappointed. You get what you pay for. Would totally consider coming back.
Nice Cuban resort, for area it or Brisas are best resorts, food was very good with lots of variety, Junior suite is worth paying extra for. Week we were there they built about 20 new beach palm umbrellas so lots of new shade at beach. Santa Lucia is more for retirees or people not looking for a whole lot of activity. Excursions close or somewhat close are Catamaran outing, King Ranch, and fishing (weather permiiting) Other than that there are a few shops and horse back riding ($10 cuc - see Alex and ride Chocon parked under tree by Comercial Center shopping beside ROC) or ride in many Taxi horse drawn buggies always looking to pick up tourists for rides, and bicycling around the little areas around resort. not much else to see there. Beach is nice sand but lots of seaweed that they do try to rake every day early morning. Compared to Varadero it is much slower paced with not much to do but still a nice relaxing place to go.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 meals daily plus snacks
- Christmas and New Year's Gala Dinners
- All drinks (International brands, Domestic beer, House Wine, 10am-11pm)
- Sailing, Hobie Cats, Catamarans
- Pedal Boat
- Introductory scuba diving lesson
- Use of bicycles
- Spanish lessons
- Dance lessons
- Daily activities
- Evening entertainment
- 252 rooms in thirty eight 2-storey buildings
- 1 buffet restaurant
- 4 a la carte restaurants (International, Seafood, Cuban, Italian, dress code and reservation maybe required)
- 5 bars including Beach bar, Pool bar
- Disco (fee)
- 2 outdoor pools
- 1 tennis court (1 lit) on-site
- Shopping on-site (Designer boutique)
- Sauna (fee)
- Fitness facilities
- Exercise classes (fee)
- Scuba diving on-site (fee)
- Cable/Satellite TV
- In-room safe
- Bathroom with shower
- 1 king or 2 twin beds
- Max occ. 3, up to 2 adults
- 1 king or 2 twin beds
- Sofa bed
- Balcony or Patio
- Max occ. 5, up to 3 adults
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Gran Club Santa LuciaSanta Lucia,Cuba
- Hotel Contacts
- Extra Info
Ave. Turistica Tararaco Playa Santa Lucia, Playa Santa Lucia 74250 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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