Gran Club Santa Lucia
- What's Included
- All Inclusive Features
To be clear -- this resort is now called Roc Santa Lucia. My wife and I visited here for the first time and had a wonderful week. The beach is fantastic; the pool is very nice; we never had to struggle to find beach chairs although finding shade around the pool is challenging at times. My friends always warn me that the food in Cuba is not good. This must be a very outdated mindset. I had some wonderful meals at Roc Santa Lucia, including meals at the buffet, and I never had a bad meal. I would encourage you to reserve the lobster dinner one night. It costs a little extra (15 CUC) but it is definitely worth it!The best part of our holiday experience was our interaction with the staff. The servers and chefs in the buffet restaurant and the bar tenders are always friendly. The entertainment staff and the dancers and the musicians are wonderful. I really appreciated that they went out of their way to visit with us every day at the pool and in evenings after the shows. Their warmth and friendliness will be the main reason we will return.
The beach is beautiful with plenty of umbrellas & loungers for everyone! The food had a huge variety and was surprisingly delicious! The servers have welcoming smiles, and the nightly entertainment was top notch!! I would strongly suggest, however, that the bartenders have tips jars... they don't pause for you to hand them a tip so it usually gets missed :( And maybe it's just me, but I don't think Canadians feel comfortable putting tips in their server's hand after every drink...
Have stayed at the Roc Gran Club many timesâ€¦ previously was just called the Gran Club.Under the new ownership we have seen some changesâ€¦some for the betterâ€¦some not.First off, Yurina is great. She always is. Always smiling, always helpful, always going out of her way to help you. You can not ask for a nicer person.The rest of the staff for the most part were also nice and outgoing. Being repeat guest, we know many of them. This visit we also noticed many new faces.Their seems to be some anxiety with many of the staff membersâ€¦ weary of the new management and changes taking place. As well, some people have left and some let go.Armando for example was let goâ€¦ he was an ambassador for the hotel. He was dismissed in February. I think that was a huge mistake for the hotel. He should be placed in some sort of customer service spot.Granted, he does like to talk and mingleâ€¦ but was always willing to help you when in need. I know why the hotel let him go...and understand why... always two sides to the story.Although they are making changes to things like the gym, new lobby bar, lights in the ponds for exampleâ€¦they need to pay a little more attention to the basics.Walkways are crumbling everywhere including around the pool. Resurfacing needs to be done and done soon.The pool swim up bar stools were sharp and jagged. Quite dangerous to be honestâ€¦if not careful you will cut yourself and ruin your bathing suit.Wi-fi is very hit and missâ€¦ canâ€™t blame the hotel much for thisâ€¦ this is Cuba.Waterfall in the pool still not working either.Normal Beach bar area was closedâ€¦ although they had a make shift one openâ€¦ they were a couple of months behind scheduleâ€¦. Againâ€¦this is Cuba.Foodâ€¦ was quite bland most nights. Wasnâ€™t great but wasnâ€™t bad eitherâ€¦ main thing is you always find something to eat â€¦ the new restaurant cooks need to learn how to use the grill. Smoke in the buffet many days.There is a lot of potential still in this quiet hotel.Reynaldo the new PR person there is niceâ€¦ . He needs to focus on all guestsâ€¦Once againâ€¦ Yurina is greatâ€¦ the best there.
only problem is the air conditioning wasnt reaching lower than 25 c.lots of cute crabs walking on the beach under the bridges at sunrise... a real immersion in nature! beautiful! great idea the Spanish lessons!
My daughter and I spent July 11th till the 18th we had a wonderful time will defiantly go back we are thinking in Oct. Ronaldo is very caring and eager to please. The staff are very friendly and lots of fun.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 meals daily plus snacks
- Christmas and New Year's Gala Dinners
- All drinks (International brands, Domestic beer, House Wine, 10am-11pm)
- Sailing, Hobie Cats, Catamarans
- Pedal Boat
- Introductory scuba diving lesson
- Use of bicycles
- Spanish lessons
- Dance lessons
- Daily activities
- Evening entertainment
- 252 rooms in thirty eight 2-storey buildings
- 1 buffet restaurant
- 4Â a la carte restaurants (International, Seafood, Cuban, Italian, dress code and reservation maybe required)
- 5Â bars including Beach bar, Pool bar
- Disco (fee)
- 2 outdoor pools
- 1 tennis court (1 lit) on-site
- Shopping on-site (Designer boutique)
- Sauna (fee)
- Fitness facilities
- Exercise classes (fee)
- Scuba diving on-site (fee)
- Cable/Satellite TV
- In-room safe
- Bathroom with shower
- 1 king or 2 twin beds
- Max occ. 3, up to 2 adults
- 1 king or 2 twin beds
- Sofa bed
- Balcony or Patio
- Max occ. 5, up to 3 adults
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Gran Club Santa LuciaSanta Lucia,Cuba
- Hotel Contacts
- Extra Info
Ave. Turistica Tararaco Playa Santa Lucia, Playa Santa Lucia 74250 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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