Gran Club Santa Lucia
- What's Included
- All Inclusive Features
Just returned from a 1 week trip to Roc Santa Lucia (January 10-17) and I can honestly say it ranks up in my top 2 vacation that Iâ€™ve ever taken (I travel to the Caribbean twice a year). There were 5 of us in the group.Check-inWe arrived at the resort shortly after lunch. We were met by dancers doing the club song and handing out drinks and thatâ€™s where the smiles ended. Check-in was efficient but not a smile to be had by the reception desk staff. The Customer Relations manager Reynaldo was making the rounds of the guests and he was extremely pleasant (more about him later) as was a female manager. We got our keys and off we went with a porter. Later we had to change rooms because the key for our safe couldnâ€™t be located and once again reception was little to no help and almost rude. I was left waiting in the lobby for 20 minutes as they told me it was being looked after but it wasn't and i was ignored. In the end it was our porter was the one who got things done.RoomWe got a Jr. Suite (worth the upgrade if you ask me) Three of us shared the room and it wasnâ€™t cramped at all. It was kept immaculately clean (I wish I could remember the maids name she was so nice). New AC unit with a remote control that worked perfectly. Room had been freshly painted with new furniture and was very comfortable.Mini Bar Up-gradeWe ordered the minibar upgrade to get beer and water in our fridge ($8.50 CUC), it took two days to arrive as apparently there was a problem with the warehouse. Reynaldo worked very hard to sort this out for us and was very apologetic. I actually had to reassure him that we werenâ€™t mad and it was ok it would come when it was available and we only ask that it would be refunded if it couldnâ€™t arrive before we had a chance to enjoy it. Reynaldo assured us that wasnâ€™t a problem and would be working with reception to discover if this upgrade was available before selling it in the future. Although it didnâ€™t go smoothly I felt like it was a genuine concern of the staff and would be fixed. Reynaldo was a champ through the whole thing! RestaurantsThere wasnâ€™t a huge variety of food but there was beef, chicken and pork every night as well as a special dish created by the chef. Rice, veggies, soup and salad were always there for sides and prepared in a new way several times a week. There was a Pizza and Pasta bar as well that my friends said was really good (I didnâ€™t try it). As far as food in Cuba goes this was the best Iâ€™ve had. The beef was tender (which in my experience is almost unheard of) Everything had flavor.We did not go to the ala carts, but were allowed to eat at the resort next door 1 night (Brisas) Not work the walk. Food was only so-so, it was loud and crowded and we enjoyed our resort so much more. Cemented the fact that we made the right choice when selecting a resort.The 24-hour snack bar guy makes a mean grilled ham and cheese with fries which was a nice treat after the show and a few drinks. The beach bar food was basic and I only every tried the fries which hit the spot.BarsLobby bar staff were amazing and always had our morning coffee ready and waiting when they saw us coming up the walk. They were friendly and always had a smile ear to ear when greeting you. Ask for an Ice Cap (with or without alcohol) it puts a Tim Hortons Ice cap to shame!The pool bar was good but we didnâ€™t spend much time at the pool except to watch baseball on the TV a few evenings and root against the bartenderâ€™s team which he took in great fun.The beach barâ€¦Carlos Delgado is by far the best Pina Colada maker in all of the Caribbean! And such a nice guy.Entertainment staffThe entertainment staff make this place what it isâ€¦paradise. Betty, Pluto, Jose (Joey Bats, he could be Batistaâ€™s brother they look so similar-see pics), Tico and the dancers spend morning til late at night making sure youâ€™re having a good time. Every morning there is an activity on the beach to meet your activity wants and needsâ€¦Beach volley ball, water aerobics, stretching on the beach, Merengue lessons on the beach and then in the afternoon itâ€™s poolside with more aerobics, darts, ring toss, Spanish lessons, pool volley ball and Salsa lessons with either Betty or the dancers. There was a baseball game one evening which was a blast! And bocce a couple other nights. Your skill level doesnâ€™t matter for any of these activities, itâ€™s all for fun, the smack talk happens and everyone laughs. Don't miss the rum tasting as it is also very educational on the history of Rum in the country, the aging process and Tico is an excellent presenter. Don't miss Pluto's Spanish lessons either...very educational and fun fun fun! The entertainment staff are the reason Iâ€™ll be going back this spring and bringing my husband. The bands in the evening are fabulous and so much fun to dance to with friends or with the entertainment staff. The Dancers are amazing!General AtmosphereThis is a small resort with a big heart. There were about 50 guests on resort that we saw regularly (though I suspect there were more milling about somewhere). We got to know so many people. We got to know everyoneâ€™s names and a little about them and made some friends to keep in touch with. If someone fell ill everyone inquired about them (staff included). We all greeted each other by name when walking around and some we hung out with, or met for drinks. But everyone was nice and friendly and itâ€™s what made this vacation great.ExcursionsWe only went on the catamaran trip to snorkel at Playa Bonita. It was $68 CUC and was just ok. They say itâ€™s the biggest reef in the world next to the Great Barrier reef. Nope. There were some nice fan corals, brains and tubers. Some parrot fish and a few other colourful varieties but Iâ€™ve seen better snorkeling in Cuba (Bay of Pigs is amazing). Play Bonita is stunning and relaxing. The provided meal was good but I upgraded to the lobster and ended up at the clinic in town with gastroenteritis the next day, my friend was ill too but not as severe as myself. I wonâ€™t do this excursion again nor recommend it. Although the staff on the boat and at the beach were very nice.Hire a horse drawn carriage to tour the local village, It's worth the $5 per person we spent to see and learn about the local area. Our tour guide Jesus and his horse Tequilla were awesome and it was arranged for by Orlando who has a restaurant he runs out of his house. I'd recommend both. Food was great and clean and you get a taste of the local atmosphere. Orlando will walk down the beach inviting you, he is a taller burly man with a port wine stain on his face. He's never done wrong by us, we've eaten there more than once in the past few years.
Good value for price all hurricane damage is repairedBring spices for food it's pretty blandJoel Gomes in lobby bar was fantasticPool was very nice and clean Furniture is very datedI would come here again
Although I stayed in Brisas Santa Lucia (Dec 14-28) during this trip, we had dinner at ROC twice and visited the grounds a few times.This is my favorite hotel in Santa Lucia! Mainly due to the amazing animation team!!The quality of the shows at night is very good, the dance group and the two house bands are incredible!!!! The artistic director (Raymel) is excellent and the head of the animation team (Mario) is one of the best I have met in Cuba!The kids club is great! Bonbon is fantastic with the kids!!!! The food in the buffet restaurant was very good. Much better than in Brisas! And I prefer the light ambiance of the restaurant.This hotel also has the widest beach! Great for kite đźŹ„ surfing!There were VERY little people at the hotel since the new management has raised the hotel rates. And even with that, the animation team always did ALL the activities and put on full shows! I definitely want to come back. Just hope the prices will fit my budget :)
Hotel Roc Santa Lucia (Ex Gran Club)Playa Santa LuciaHurricane Irma's Effect552493522I was on the first flight from Toronto returning to this area since the hurricane. A blessing in disguise for the hotel and tourists alike, Irma prompted much needed renovations (still undergoing). Now under new foreign management the resort is at it's finest since I first laid eyes on it more than 17 years ago. The newly renovated rooms are modern and comfortable. The air conditioning is excellent, the mattresses and linens new, and the water is hot.The public areas have been spruced up as well. They are cool and comfortable for the most part and very welcoming. The food, however is a bit of a different story.The Cuban cuisine is not particularly robust so I guess the new owners decided to address this. I would imagine it is a difficult task being that supply of fresh ingredients and spices is very limited. On a whole I noticed an attempt at new, invigorating flavours but in my opinion it fell, sadly, short. Perhaps it is because the chefs are still Cuban and the availability of ingredients limited. However, as always, it is perfectly edible and I did not starve :)In the wake of the hurricane it is sad to note that many of the staff are working voluntarily for tips. I could see for myself that the tourists are not yet returning and as a result the demand for staff is low. Please remember that if you chose to vacation there.In the villages of Santa Lucia and Taradaco many homes have been destroyed and many people have been left without shelter or aid. A quick search on the web will show Cuban authorities stating how well the response and cleanup have gone but once I saw for myself it was clear that this was not the case in this region.On a bright note KOAKS Adventures and Karell and his gorgeous AQH and Appaloosas are hard at work on the beach offering beautiful horseback rides. His herd has grown recently and a trip to his home is recommended to visit his gorgeous foals. If you go, say hello to the little baby goats Nosey and Liddle, born in the wake of the devastation and motherless. Karell's wife Ode is hand raising them. Be sure to give Nosey a nose "massage" and a hug.If you have time you might want to check out the GoFundMe page called Crying for Cuba. You know how to find it. I have set it up to help the people of Santa Lucia. Many are without homes, most are without personal belongings and nearly all of them are without incomes.So, when travelling to Santa Lucia and other Cuban destinations please try to leave as many pesos in the hands of the Cubans as possible.Safe travels ...
We stayed there over Christmas in 2016 and have been meaning to write a review ever since. This place is great! If you travel to Cuba then you go in with proper expectations of accommodations and food. The room was always immaculately clean and was basic but had everything we needed. We had a Junior Suite which is totally worth the upgrade to have the extra living space. The pool was great, beach is stunning and the food was very good. The buffet had a good selection and there was always fresh pasta, pizza and something cooking on the grill. What really makes this place is the animation team. They are an amazing group of people who really want you to have the best experience in Cuba. We went with our then 10 year old and we were there for 2 weeks and she was NEVER bored. The staff had the kids busy all the time even if it was as simple as playing a game of ping pong to big group activities. My husband and I are NOT joiners but even we found ourselves being swept up into playing bocce ball or volleyball and darts. It really was a place I would return and I typically don't go back to the same place twice!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 meals daily plus snacks
- Christmas and New Year's Gala Dinners
- All drinks (International brands, Domestic beer, House Wine, 10am-11pm)
- Sailing, Hobie Cats, Catamarans
- Pedal Boat
- Introductory scuba diving lesson
- Use of bicycles
- Spanish lessons
- Dance lessons
- Daily activities
- Evening entertainment
- 252 rooms in thirty eight 2-storey buildings
- 1 buffet restaurant
- 4Â a la carte restaurants (International, Seafood, Cuban, Italian, dress code and reservation maybe required)
- 5Â bars including Beach bar, Pool bar
- Disco (fee)
- 2 outdoor pools
- 1 tennis court (1 lit) on-site
- Shopping on-site (Designer boutique)
- Sauna (fee)
- Fitness facilities
- Exercise classes (fee)
- Scuba diving on-site (fee)
- Cable/Satellite TV
- In-room safe
- Bathroom with shower
- 1 king or 2 twin beds
- Max occ. 3, up to 2 adults
- 1 king or 2 twin beds
- Sofa bed
- Balcony or Patio
- Max occ. 5, up to 3 adults
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Gran Club Santa LuciaSanta Lucia,Cuba
- Hotel Contacts
- Extra Info
Ave. Turistica Tararaco Playa Santa Lucia, Playa Santa Lucia 74250 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
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