Gran Club Santa Lucia
- What's Included
- All Inclusive Features
The staff is very welcoming and helpful, especially Ronaldo! We were always entertained and there's really never a dull moment at the ROC! Food is pretty good. Also shoutout to the volleyball gang; they made sure we had a great time every morning!
Went from may 4th 2017 with two girl friends. Honestly even if it is a 3 star hotel, it's one of the best resort i have visited. Animation all day, food is more then excellent and staff is so friendly! There is always something to do. Will go back for sure! The shows are intertaining every night and the resort is very clean. The rooms are currently being updated but they are just fine. Tip: get a junior room to be on the good side of the resort. You get more then what you pay for at this resort! Hope to go back soon !
Just got back from another 2 weeks from Cuba, ROC Santa Lucia in Camaguey. Again, our vacation was great, people are great and always happy and smiling. The food is great either at the buffet or the â€śa la carteâ€ť restaurants. Our very favorite was Seafood but you wonâ€™t be disappointed with the Italian and the Cuban. This is our 3rd time there and we noticed a significant improvement in the quality of food. The presentation and taste is superior to the 3-star hotel that they are listed. At the â€śa la carteâ€ť restaurants, it would be nice to dim the lights a little to give it a softer touch. Also, we think the glass on the â€śPalma Realâ€ť the â€śa la carte restaurantâ€ť was put on backwards. When sitting in the restaurant eating, the people walking in the hallway are able to see you eating, but you will not see them.At this resort, you can rest assured that some of the staff members speak English and Italian and of course their native language which is Spanish. At the front desk, you will have no problem communicating to be understood.They are now charging for the in-room safety box which is 2 cuc per day. We were disappointed with this since it wasnâ€™t written anywhere either in the brochure or on their website prior to booking. It was a complete surprise to everyone there upon our arrival. They are presently renovating the snack-bar by the beach which will eventually be the new seafood restaurant at night and the snack-bar in the day. The property is impeccable and always clean as usual. However, public washrooms leave a lot to be desired, they need to work on this. Some of the buildings are dated but slowly they are working on them to make them new. The general problem in Cuba is the shortage of material and not shortage of manual labor. The animators and entertainment team is outstanding. Their nightly shows are truly wonderful to see and at times they include the audience. We want to say thank you to Pluto, Tico, Alejandro, Paul, Ravel (choreographer) and all the female dancers that make the team complete. Their outside fountains have been renovated and now contain fish but the water is dirty (green looking) and stagnant. The beach now has more beach huts and we were told that more chairs have been ordered. As for the pool area, there are not enough chairs but this may change once the new chairs come in. There is never a problem with towels unlike some other hotels that we have experienced. You may want to keep an eye on your towels and also donâ€™t leave them on your balcony unattended because as we witnessed towels have disappeared and you will be charged 15 cuc per towel on checkout day. The exchange rate at the hotel lobby was 32% based on the Canadian dollar and at the airport and bank it was 28%. Having a massage with David at the Caracol hotel next door is worth the time and money which is NOT expensive at all. We took a horse and buggy ride to Coco Beach with Yorgie for a lobster tail lunch with Edourdo and Yolanda was great and didnâ€™t cost too much. The new manager Luca is at the ROC is always visibly and doing a great job. Our waitress Yamela and Mabel were both great serving us each day with smiles on their face. We also want to say thank you to Yurina who is always at the hotel to make sure everything is right and everyone is happy. The coffee barmen Jose and Rene always served us great Spanish coffees with a smile. Our maid Ireida was always around asking us if we needed anything. Please donâ€™t forget to bring gifts, whatever you can bring from home is needed and very much appreciated from everyone. Also, donâ€™t forget the gardeners, cooks and everyone else that works behind the scenes that also make this a great resort. We are certain to be back for the 4th time next year! Thank you to everyone and canâ€™t wait to go back.PS: We can't post any pictures this time because the pictures we took from our cell phone got lost. My phone died:(
We traveled to the Roc the last week of April, a group of 38, and the entire trip was absolutely amazing. Our group consisted of a wide age group,from ages 6 to 88. Some of the group were returnees and lots were newbees.We had some reservations about the trip as new management was in place since our last visit in January and were unsure how it might impact the thing that we were familiar with.Well, let me assure you everything was top notch from the time we arrived at the airport in Camaguey until we were dropped back off 1 week later. They checked us all in on the bus trip to the resort to speed things up and create less confusion for the group and the other travelers to the resort. We were greeted by the entertainers on arrival and bell boys were there to immediately take everyone to there rooms The improvements at the resort in the last 3 months was amazing. The rooms that had been renovated were beautiful. There were all new AC units, new towels and the ponds and fountains were lit up and beautiful.The food including the a la cartes were amazing. The improvements to the variety and presentation of the food was awesome, the best in the 11 years and over 30 trips we have had here!The staff and the management are all attentive to needs of all the vacationers. There were a few very familiar faces missing at the resort but all in all every single staff works hard to make your vacation the best it can be.Yurina,Reynaldo and the Managers, especially Senor Luka ( spelling ?), you are doing a fantastic job with our "home away from home"! Thank you for looking after our group and continuing to make Roc ( Gran Club ) an even better place to vacation. It is our Choice destination!So, if you haven't been there in a while or are looking a great place to vacation with family, Roc Santa Lucia is the best little 3 star resort that has 5 star employees and management that you will find. GUARANTEED!
Roc/Gran Club has changed its name to Roc Santa Lucia. There has been many renovations to the resort and they continue to renovate. It looks amazing! Give appreciation goes out to all the hard workers renovating the resort. It is looks beautiful. The maids are wonderful with keeping the rooms clean and sand free. The bartenders, waiters and waitresses, make your eating and drinking experience comforting and enjoyable. The customer relationship staff is very busy helping tourists with their question and booking your excursions as well as your a la carts.If you have any questions Reynaldo Smith is your guy at the customer Relations Office which is located in the Lobby right next door to Reception. Reynaldo gets things done and is an amazing person. You may have to wait and have a little patience as he is busy but he is attentive to everyone needs. He is humorous, don't be afraid to throw in a joke or two. He will laugh. Next is the Management, There is a New General Manager and he is very friendly and cares about your vacation. Don't be afraid to ask him questions or tell him if you are dissatisfied with something. He will help you as well. You can also go to Yurina who is the Manager and she will direct you as well and help you with what you need or want. There is also your Tourism team, Mirtha is Sunwing, Jose is for Cubana, if.you have any complaints or gratitude to give to the resort for their hospitality they are also in the front lobby at their desks willing to help. I want to also thank the Gardners again for the way they keep all the bushes and flowers and the grounds of the resort looking nice. I want to than Reception for the quick check in and making the beginning of my vacation a great start. To the cooks at the Resort the food has changed and has great improvements but the menu could change up a bit but was great! Last but not least the entertainment staff who work long hard hours everyday to entertain all of us. You all are amazing! We always have a blast! Even when I add a little of my own entertainment to the mix, hahahaha. I love you all and will be back soon... whose in for more cake and chocolate eclairs from Souza Cafe?
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 meals daily plus snacks
- Christmas and New Year's Gala Dinners
- All drinks (International brands, Domestic beer, House Wine, 10am-11pm)
- Sailing, Hobie Cats, Catamarans
- Pedal Boat
- Introductory scuba diving lesson
- Use of bicycles
- Spanish lessons
- Dance lessons
- Daily activities
- Evening entertainment
- 252 rooms in thirty eight 2-storey buildings
- 1 buffet restaurant
- 4Â a la carte restaurants (International, Seafood, Cuban, Italian, dress code and reservation maybe required)
- 5Â bars including Beach bar, Pool bar
- Disco (fee)
- 2 outdoor pools
- 1 tennis court (1 lit) on-site
- Shopping on-site (Designer boutique)
- Sauna (fee)
- Fitness facilities
- Exercise classes (fee)
- Scuba diving on-site (fee)
- Cable/Satellite TV
- In-room safe
- Bathroom with shower
- 1 king or 2 twin beds
- Max occ. 3, up to 2 adults
- 1 king or 2 twin beds
- Sofa bed
- Balcony or Patio
- Max occ. 5, up to 3 adults
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Gran Club Santa LuciaSanta Lucia,Cuba
- Hotel Contacts
- Extra Info
Ave. Turistica Tararaco Playa Santa Lucia, Playa Santa Lucia 74250 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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