Gran Club Santa Lucia
- What's Included
- All Inclusive Features
Traveled in March with my 17 year old son and 25 year old daughter.Stayed in a standard room - basic but clean, flatscreen tv, very comfy beds! We thought about upgrading to a suite, then decided since we were going to be out all day and using the room just to sleep in, we'd rather spend the additional money on activities. The lady who cleaned our room daily was just lovely - always smiling, and always did a great job. Tip your staff well - they deserve it!Waitstaff in the buffet restaurant were always friendly, cheerful and efficient. Great variety of food, ample choices. They had chefs at a couple of stations as well who cooked in front various things for you for example: scrambled eggs at the buffet but you wanted fried eggs. The breakfast chef would do you friend eggs, he did bacon too. Another chef made papaya and pineapple fresh drinks for breakfast in the blender right in front of you. (He was so friendly - always had a big smile). Also had a'la carte restaurants - we ate at two. Decided we preferred the buffet as it was less formal and my kids just preferred it. I think the a'la cartes restaurants are perfect for couples and more senior guests and groups.Professional entertainment every night (from fashion shows, to modern dance & musicals), and so many activities organised by the entertainment crew who were friendly, energetic and enthusiastic.There was a lady on the team that did the kids entertainment - incredible! Everyone loved her. I think families with kids would love it here as she keeps the kids busy rehearsing for their shows and activities - so parents can have down time too. We did the Playa Bonita Catamaran trip - a not to be missed experience, snorkeling , lunch on Bonita Beach in a typical open style boma. Great value for money and the catamaran crew were knowledgeable and fun! Be sure to tip as I think people forget that when they prepay and book their tours. Down at our own Beach at the Gran Roc (that's the new name), they have a company you can hire equipment from or do trips with. We hired Jose to take us out on a catamaran to the reef for snorkeling. I had never done it before and loved it. He was patient, knowledgeable and we felt very comfortable and safe with him. (I think we paid CUC 50 each, and it was 2 hours (one hour for the travelling time and one hour snorkeling.)We also did the Sunset Cruise on a catamaran - great staff, enjoyed drinks watching the sun go down. Excellent staff again and very knowledgeable.Beach is stunning, with ample chairs and thatched bomas to shield you from the sun when need be. Pool area was immaculate and open all the time. You can get rides on pony buggies that sit just outside the resort across the road - drives are friendly and don't rip you off. We went to the salt flats, saw flamingoes (long way in the distance though), and on to Cocoa Beach where we had lunch. The resort had ample bicycles, we often took rides outside the resort and went exploring. Very safe area and everyone so friendly!The resort also has a small store with souvenirs, drinks, etc. Didn't buy much here - bought it all at duty free at the airport.Oh, and a lovely little market on resort open daily, and on a Friday night. Very neat items, clothes, hats, etc and very reasonable prices.Love this resort, the staff are what truly make it a place I will visit again!And I can't stress enough to please show your appreciation through tips. They really do deserve and I was embarrassed at how many people at the buffet area, etc, did not tip. I guess they think it's all inclusive so you don't have to. Well you don't have to - but you should because staff like that should be valued.
I very been at the Grand Club many times it's a great place but l have to say this time was probably the worst The staff is so stressed out that tension at the hotel is horrible they don't even talk to you barely because they are always looking over there shoulder because the new manager is horrible people are getting fired for no reason .Armando the lifeguard for over 25years got fired he is a staple there many people go there to see him he great very friendly with everyone always helping out anyway he can they are going to lose a lot of guests with him not being there .l think the new owners should really make any effort to bring him back or they will lose a lot of people that have been going there for alot of years.lt really wasn't fun being there this time l don't think we will be going back get rid of that manager so they can relax and make it better for the guests .🌴🌴
We have been to Cuba over 20 times in many differnent areas, but this is our first time at the Roc. This hotel is on its way up to a 5 star!! It has the staff, gorunds, beach and THE VIBE to make that happen. We understand from repeat guests that there has been new management and that this has made the difference. It made us watch everything closer. The staff are relaxed yet very attentive. They won´t bother you but somehow are there for every little need. We especially appreciated that htere is a nice mix of older more expereicned staff who seem to be supervising and bringing along the younger modern ones. Especially the customer service are more like 6 star and will do abosolutely anything for you wow. Thanks to Janaleeze and Rinaldo )sorry spelling= . An amazing array of liqueurs and very fresh beer by the way. We also noticed that htere are many opportunities for the children and even the cats were treated well so you can imagine how you will be cherished. See you all soon again and will be interesting to see the progress continue. We know a gym has been put in and a new seafood restaurant is planned and all kins of things!! Thumbs UP to the ROC . . .
The Gran Club is truly a hotel to discover. I went there in October 2016 and there I go back in April 2017. The site is very well maintained, the employees are very friendly. One finds a family there. We ate very well, every day. The beach is beautiful, enough space to feel free. We were in a standard room and for us it was ok, despite the comments we had read before (anyway, we are in the room only very shortly, we spend our days and evenings out). This time, we will be in junior suite.
We have been travelling here since 2010. Last year we went to a much larger resort in Varadero and missed our time here dearly! This year we went for 2 weeks - this is the first time I have done 2 weeks at an all inclusive. The time flew by and I found myself in the pool on our last day feeling I could stay longer!The improvements are great - it is nice to see that they are keeping the place in its cozy state. This is not a fancy place, I like to refer to it as our "Cuban cottage". I say his because it has the relaxed comfy feeling you get at the cottage! Reynaldo and Yurina were wonderful and truly work hard to meet the needs of all guests whether this is your first time or your 10th! A big thanks for the returning guests lunch - nice touch!The grounds are beautiful and so well maintained. It was nice to see the fountains and ponds up and running again. We had no issues with maintenance type things - it was nice to see the maintenance workers in yellow shirts, it was clear that they were working hard and things were getting done.Snack bar is great - 5pm was dubbed French fry time by my kids, was perfect as it tied them over until supper time. Kids club is fantastic! Bombon manages a varied age and group size incredibly. She is a true professional. We were able to send them to kids club and actually take some time for ourselves! They played mini putt, perform at the show for everyone, lots of hide and seek, and pool games.The beach was great, we noticed a big difference with its cleanliness, the seaweed was gone early am. Of note is that it is very windy here, it is therefore to be expected that there will be seaweed! Fact of life.... My kids loved the pool, as much as I try to be at the beach they generally win! I must note that the change of staff at the pool is really fantastic. We have travelled here many times and as a parent of young children we could not have been more grateful to the lifeguard Harold's care and attentiveness. That man was there on time (we passed him on our way to breakfast) everyday and he stayed guarding the pool all day long! The kids all listened to him and he helped on various occasions when we had our usual injuries. I must also highlight the attentiveness to the beach lifeguard - my daughter had "an incident" in the ocean, she got bit by a crab, he came and checked her out and assured her she was fine (this is important for little kids). ***music at the beach was better I would have liked the same stuff by the pool.Food in the buffet was significantly better- we always had hot food and there was a ton of variety. Even after 2 weeks we didn't feel fed up. They need to bring back the bread pudding though!!!! The a la carted could use some improvements, but we prefer the Italian - it's nice to have our fancy nights out. They used to serve a breaded chicken at the Italian (kind of like a chicken parmesan) you should bring it back! Night life is rather quiet but this again is what makes it such a great family resort. It was nice to meet other families and spend time with them. For the nights I needed to get my dancing I went to the local disco which is a 5 min walk. Staff are usually there which have you feel safe and watched over and was much appreciated.We went to playa Bonita and had a great time, we also headed out to coco beach and my husband used a bike. I highly recommend this to anyone looking for a relaxing peaceful vacation. You will get your drinks, laughs and dancing but won't be overwhelmed by the party scenes of the more touristy spots in Cuba.This hotel has a wonderful staff from the gardeners, to animation, cleaners, maintenance, bar staff and waiters. Go and enjoy a relaxing time at the cottage!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 meals daily plus snacks
- Christmas and New Year's Gala Dinners
- All drinks (International brands, Domestic beer, House Wine, 10am-11pm)
- Sailing, Hobie Cats, Catamarans
- Pedal Boat
- Introductory scuba diving lesson
- Use of bicycles
- Spanish lessons
- Dance lessons
- Daily activities
- Evening entertainment
- 252 rooms in thirty eight 2-storey buildings
- 1 buffet restaurant
- 4 a la carte restaurants (International, Seafood, Cuban, Italian, dress code and reservation maybe required)
- 5 bars including Beach bar, Pool bar
- Disco (fee)
- 2 outdoor pools
- 1 tennis court (1 lit) on-site
- Shopping on-site (Designer boutique)
- Sauna (fee)
- Fitness facilities
- Exercise classes (fee)
- Scuba diving on-site (fee)
- Cable/Satellite TV
- In-room safe
- Bathroom with shower
- 1 king or 2 twin beds
- Max occ. 3, up to 2 adults
- 1 king or 2 twin beds
- Sofa bed
- Balcony or Patio
- Max occ. 5, up to 3 adults
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Gran Club Santa LuciaSanta Lucia,Cuba
- Hotel Contacts
- Extra Info
Ave. Turistica Tararaco Playa Santa Lucia, Playa Santa Lucia 74250 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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