Gran Club Santa Lucia
- What's Included
- All Inclusive Features
I had been to this hotel about 5 years ago and was not impressed even tho I know Cuba very well. Decided to check it out in May of 2017 as some friends suggested, it being renovated an all.I was impressed. Everything was great, the pool, the food, the service, the bars, cleanliness. The rooms need improvement but I was told that they are working on it.There is a new manager there (I forget his name, big tall older fella) and he is hands-on. Would walk around and talk to the guests, taste the food in the buffet section and talk to the staff on improvements. I heard he worked in Europe and was bringing their quality improvements to Club Santa Lucia. This is good news for everybody.
I gad suchhhhh an amazing week at the Roc Santa Lucia! I set my expectations low because of a lot of the things I've heard about Cuba but I was actually so impressed! Everything was super smooth the whole time, check in was fast (it was low season though). This review is done by me (24) and I traveled with my mom.The rooms were super clean, the beds were nice and firm which is perfect for sleeping in the heat! The AC worked great, there was a fridge in the room and the tv had a decent amount of good channels. The bathroom was also super clean. We stayed in the normal rooms (not the fancy ones closer to the beach)The buffet was really yummy, but they often have the same things so by the last day I was looking forward to food from home! My favourite part of the buffet was the grill. For breakfast you could get bacon (SUCH good bacon too), omelets, pancakes. For lunch and dinner they had all the different kinds of meat and superb fish. There was also a full fruits and veggie layout for every meal (along with the normal buffet stuff). There was no lettuce but instead cabbage, which was great but by day 5 I was getting pretty tired of cabbage. They have unlimited coffee and tea at the buffet. Oh and yummy ice cream. They had a smoothie bar at breakfast and a pasta bar at dinner. There wasn't any peanut butter or jam or anything, I wish I brought some! The a la cartes were great as well, my favourite was the seafood. amazing shrimps and fish!! The snack bar was serving hamburgers and really good fries which you could get anytime during the day and night except for around when the buffet is open. They also have all the condiments.The pool was good, the swim up bar is key! Super fun to be around the pool in the afternoon because of the activities like pool volleyball and darts and stuff. Only thing was the water got really hot in the afternoon but I didn't mind! I brought a tube and floated around with my pina colada. The beach was clean and roomy, with a lot of palapas and chairs so no need to get up early to reserve your spot! It's super long so it's perfect for walking. There is a lot of seaweed unfortunately but there are spots of blue where it's nice for swimming! Especially if you walk a bit down the beach there's more blue. We went snorkeling off the hotel beach and didn't see anything :( I was hoping since there was seaweed there would be fish but no. Someone said there was coral a little further down but we didn't get a chance to swim back out again. There's a pedal boat and a couple of kayaks that you can take out too. We went on an excursion to coco beach. It was awesome! Super short bus ride to the local beach town where you get to see how the locals live, then you chill on the beach, then you have dance lessons, then you have a lobster dinner. Best lobster I ever had. We took the bikes out for a ride and went to the local towns. It was a nice ride, we felt very safe. The drinks were yummy, the lobby bar is open 24/7 :D The pina coladas had actual fruit in them! I would also recommend getting iced cappuccinos from the lobby bar (IMHO better than Tim's). Sometimes the water tasted funny so I would suggest buying bottled water. They only take cucs though so be sure to bring some, or you can get at reception (we only brought american :( which is fine for tipping but not really for buying things)The shows at night were fun, the dancers are so talented! Everyone was soooo nice! I also like how small the resort is so everything is within walking distance.This place is great for relaxing, not really for partying. We did play beer pong a couple of nights in the lobby and we went to the discoteca which is right outside the hotel and there's people from all the resorts and locals that go there to dance which is fun!I had an amazing time, I would definitely come back!WOW this is long haha hopefully you find it useful! :)
Hotel itself is 1 hour or so from the airport in a quiet, safe area. Only 4 or 5 resorts along the strip, local towns at either end (Santa Lucia and Tararaco). We visited both towns on hotel bikes, felt safe and comfortable and really enjoyed seeing outside the resort.Directly next to the hotel is a little commercial center with a money exchange place. Get pesos, even a few, to buy bottled water. We didn't do this, and although the water in the lobby and restaurants is potable, it's not great... get the pesos, buy the water, it's worth the effort.Room was clean, not at all musty, bedding was crisp and comfortable. You only get one room key so don't lose it. Our room was in the un-renovated budget section, far from the pool and the beach, which was fine because it was quiet and we slept like babies. Bar, buffet, snack bar were all standard - the country is under trade embargo so offerings are fairly limited - if you came for luxurious food and fancy drinks, move on. If you came for amazing beaches, great music, a large pool and a safe relaxing time, then you're in the right place.Buffet was good, especially the grill. Limited variety but lots of quantity of fresh fruits and veggies - cabbage 47 ways. You can make your own salad dressings from the condiments provided. No peanut butter or jam or anything, but lovely sweet butter. A la carte seafood and Creole were delish. Snack bar has awesome fries and mystery meat burgers, nothing else (when we were there).Staff were friendly and accommodating. Only a few speak more than basic French or English (Reynaldo in Customer Service, Tico and Betty in the entertainment group, some of the reps from the tour companies were multilingual. Some, but not all, of the waiters and bartenders. Regardless, everyone tried their best. Some will ask you for things, or are running game. Respond as you feel comfortable - give what's asked, or smile and nod, it's all good...The activities were fun, the entertainment staff don't come and harass you while you're relaxing, which is great. They announce, and if you want to participate, you go and join the group. The night time entertainment can be fun - the house band is amazing. When the show involves dancing, it's fantastic. Some nights the show was heavy on audience participation, no music or dancing. Something for everyone.We went at low season so got to meet almost all the other guests, and in the end we mixed all ages, all languages, during the activities and pool volleyball etc, it was great. On the last night we went off the resort to the local disco, about a 5 minute walk, and it was really great. There's no toilet paper there, bring your own. You need pesos if you plan to buy drinks.The beach is shallow and the sandy swimming sports is boundaried by seaweed patches. Not much to see when you snorkel. The free catamaran trip from the hotel to the reef is worth it. The excursion to Coco beach, about 20 minutes away, involving a visit to a local town and then the beach, with lobster dinner and dance lessons, is worth it. You could do it yourself by horse and buggy if you speak a little Spanish.All in all, the experience was MUCH better than we expected. I've talked enough. You should go, especially at low season when there aren't a lot of people and the prices are cheap. You won't regret it.
First time to try out Santa Lucia, a coastal city off Camaguey airport, and we came back to Canada with fond memories!-There are only a handful of hotels in Santa Lucia, needless to say, this is not a popular location. It is about 110km away from Camaguey city, and 100km from the airport. Therefore if you like actions, this location may not be for you (not much to do near the resorts) . However, if you just want to enjoy the sun, a tranquil place to relax with friends and family, it is so perfect. We have never seen in Cuba, even in low season, such a calm place with thin crowd like this. Excellent!-AIRPORT TRANSFER: standard Cuba tour. The ride is about 1hr 15min max even at leisure speed. There are not much town and traffic on route so it is very straight forward ride.-FACILITY: This is a 3-star hotel so you can expect the facility with 3-star luxury and comfort. There is no water bottle in the fridge. This is a bit cheap as we were in another 3-star in the past and not like this! Better bring a big empty plastic bottle if you do not want to buy. Standard rooms are small and far away from the front desk, restaurant etc... The beach side has upgraded rooms only and they cost extra. This is unlike the set up in most other resorts we have been where all kinds of rooms are mixed in, or at least not this segregated. However, the gym is very brand new (minted, recent renovation). We stayed in a suite and even so we were shocked to enter as it was so bland and uninvited with no color, no decoration, despite with a separate living room for tv. Fortunately, it grew on us so we were ok at the end. Also this is the hotel with no electronic room key. We only got the one key for the room and the lock was the simple push button on the door knob! not very secured. On our first night, 3 times the staff just opened the door to enter without knocking!-BAR: We were not big drinkers so it did not bother us. The bar tenders were ok, typical usual interaction where the regulars/pretty ladies/macho man always got more attention. Most often I arrived with a big smile and no one seemed to get excited with me till I had to ask for a second time. May be I should disguise as Donald Trump, it may get me more notice (just kidding)!-RESTAURANT: Excellent!!! Trust me. If you are a picky eater, stop reading because nothing is going to please you. This place actually got fairly decent dishes even with Cuba standard, and they tasted good, ok could be a bit less salty for the soup but we preferred that than bland and tasteless food! Veggie and fruits were the usual, again, cannot expect lots of selection for a 3 star resort. Some of our friends went to the next door 4 star for meal (it was allowed during our stay) and the food was not even any better. There you have it, we loved the food and you would! Due to a thin crowd (as we mentioned above) there was never a ridiculous line up for pasta (hardly anyone) or at the bbq/omelette line. For pasta you got all the ingredient in your plate and hand it to the chef, such a BRILLIANT IDEA, how come no one else think of this? (who can put up with all those picky eaters who contemplated so long how many pieces of pepper on their pastas?)-SERVICE: Waiters were nice and did good job. We did get the one who knew our preferred drink etc.. but we still had to ask for second drink while other tables with more guests were being served continuously without asking. The pasta chef, bbq/ omelet chef, the smoothie person were all nice. The bus boy, who later on worked at the bar on the same night we arrived, examined the dollar tip we gave him to the point of embarrassing us for being cheap! I almost told him if he wanted another one or more, but too tired to say anything!-There was a customer service rep handling all the requests, name is Rey and he was very knowledgeable! Better to have him so service calls were centralized and handled quickly plus he spoke perfect English and French! thank you Rey.-BEACH: Nice, shallow, not very strong wave, except lots of sea weeds. Also there were lots of umbrellas available. The first time ever we were in Cuba and we did not have to go early to reserve a spot. Any time we go out there was always one! We have never seen that many umbrellas! thank you thank you thank you!-ENTERTAINMENT: We did dancing lesson with Alehandro, play game with Claudia, had Spanish lessons etc.. but did not do evening show. No comment on this part, not our interests.-The best thing we have to say is the restaurant stayed open late for us on arrival (till 1030pm) when normal closing time is 9pm. This is very thoughtful, above and beyond service. (Other places do not do this, they just show us the 24 hours snack bar) . Eddy, one of the managers and staff kept reminding us to go and eat first and come back for the room later. Very nice, thanks Eddy and everyone!-Overall, we liked the place. Are we coming back? Very likely, better chance we do if there are improvements (upgrade to 3.5 star level, for example, or better lock system, or a bottle of water in the fridge...). Also if there are direct flights rather than stop over Varadero. This added another 2 hours, almost double the time. -You should try it, for sure you would like it like us. Happy travelling!
The best hotel while we travelled through Cuba!!! Rooms, food, services perfect and the beach amazing!!!!! Incredible! Everything was good nothing bad to say. We stayed here for 3 days but even a week would be amazing. Highly recommended!!! Also the wildlife there!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 meals daily plus snacks
- Christmas and New Year's Gala Dinners
- All drinks (International brands, Domestic beer, House Wine, 10am-11pm)
- Sailing, Hobie Cats, Catamarans
- Pedal Boat
- Introductory scuba diving lesson
- Use of bicycles
- Spanish lessons
- Dance lessons
- Daily activities
- Evening entertainment
- 252 rooms in thirty eight 2-storey buildings
- 1 buffet restaurant
- 4¬†a la carte restaurants (International, Seafood, Cuban, Italian, dress code and reservation maybe required)
- 5¬†bars including Beach bar, Pool bar
- Disco (fee)
- 2 outdoor pools
- 1 tennis court (1 lit) on-site
- Shopping on-site (Designer boutique)
- Sauna (fee)
- Fitness facilities
- Exercise classes (fee)
- Scuba diving on-site (fee)
- Cable/Satellite TV
- In-room safe
- Bathroom with shower
- 1 king or 2 twin beds
- Max occ. 3, up to 2 adults
- 1 king or 2 twin beds
- Sofa bed
- Balcony or Patio
- Max occ. 5, up to 3 adults
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Gran Club Santa LuciaSanta Lucia,Cuba
- Hotel Contacts
- Extra Info
Ave. Turistica Tararaco Playa Santa Lucia, Playa Santa Lucia 74250 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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