Brisas Sierra Mar
- What's Included
- All Inclusive Features
OverviewSet in the foothills of the dramatic Sierra Maestra mountains and overlooking a glorious 4 km blaze of golden brown beach, the Brisas Sierra Mar has a wide range of activities and entertainment for all ages.
Location: Hillside, overlooking Sevilla beach, approximately 60 minutes from Santiago de Cuba airport.
I so much want to say the Sierra Mar is a great resort. The resort is a little tired but not overly so. The elevators didnâ€™t work in our wing for the first couple of days we were there. 92 steps from pool level down to the beach! 70 to our room on the second floor. So outings from the room were strategic making sure to bring everything needed so as to avoid climbing up and down stairs lol. Once the elevator became operational in our wing things were a lot more enjoyable.The Buffet was pretty good by Cuban standards, always lots of food, variety, and quality. Surprisingly good beef, a first for me in Cuba. Santiago de Cuba is an amazing city full of life, tittering on the edge of collapse. Great live music scene as well, if I might add better than Havana.The only thing that would prevent me from coming back to Brisas Sierra Mar is the sand fleas or whatever they are called. I got devoured but my wife not one bite go figure.
We were there for last Christmas, the locations really amazing, the staff doing really good job, all smiles and helpful. Beatrice and Mercedes at reception desk always able to find any required information and arrange just anything. Bars well stocked and bartenders doing tasteful drinks, not watered as is often the case in different places. We were in 408 room, beautiful ocean/mountain view, cleaned well, fresh like new towels everyday. A la carte restaurants with nice menu and good food. Buffet as other people here pointed, enough food poor selection and not so impressive quality. During Christmas the hotel took a lot of Cuban people so it was really overcrowded, next time needs better planning. The elevators don't work, there is 93 steps from lobby to the beach, not an issue for me however I saw elder guests, some of them with walking difficulties literally crawling stairs to reach desired level. Either they make elevators working, either put clearly on their advertising that the resort is for young, energetic and in good shape people. The sand on the beach is dark and the water murky, at least last couple of weeks, so no snorkeling this time. Needs better maintenance, flushing toilet is an art, the water goes well however after flush was still running, needed some magic to stop. Electrical socket loose, to recharge anything or even turn on night lamp needed delicate plug's shaking. Lobby is non-smoking area however some tourists were ignoring that and the hotel didn't even try to tell them anything. There is nice bar on the terrace over the pool, Havana Club Bar that is equipped for smokers. Anyway, I am planning to come back since overall I liked the place and the personnel, however not with Hola Sun since due to their airlines, Cubana, failure we lost one day and now Hola Sun says that they are not responsible for Cubana. It is like grocery store not responsible for sold rotten meat. Sunwing sell packages there so it would be my next choice.
With the picturesque location and wonderful weather this resort might once have been pretty special, but not anymore. Itâ€™s shabby and poorly maintained. Way more attention to detail and maintenance is sorely needed. As an example, the lower stairwells were being painted although most guests would never see them. This while much more visible spaces looked like they hadnâ€™t seen paint in decades. ARRIVALBrisas is an hour and a quarter from the airport on a twisty road. Depending on your flight duration and time of day this can add to a long and arduous trip. Wristbands and room cards were given out at the airport so that helped the arrival process. The elevator to my upper room was not working so an energetic porter came in handy. The elevators to the lower floors and the beach never worked for our entire 11day stay. Down was not a big issue without luggage but was a struggle for the elderly and infirm. Up with or without any luggage was an ordeal. Power, water and of course the AC was out for the first day. So no flushing, naturally and dark until it came back on in the evening. Big problem on the stairs (51) to my room. FOODThe food was atrocious, IMHO. It was very repetitive and monotonous the entire duration. Without our wonderful and cheerful waitress, Oveisy, it would have been unendurable. Edita and Wilser also stood out. The dining room was clean but there were a lot of flies on the food competing with the guests.There was very little fruit the entire time and what there was available was often dry and unappealing. No bananas were served the entire time, even though the locals had them in abundance. One habitual Brisas practice is to add ham or sausage to all of the salads, the majority anyway. Since I donâ€™t eat meat that will not do. There was a pasta bar every day but since they donâ€™t clean the pans there is ham on them after the first carnivores and the woman serving refused to clean them.ROOMClean and spacious but probably the worst beds Iâ€™d ever experienced in both rooms I tried. I had asked for a king sized bed but got twins. Iâ€™m sure the beds were older than I am, concave and unsupportive so I asked to move to a king bed which happened the second day. It was as bad or worse. The pillows were paper thin so I ended up with four of them. The toilet did not refill itself so I had to manipulate the float each time. The toilet paper is left on the counter because there is no roller. I donâ€™t know if there are any but both my rooms and my buddyâ€™s did not have them. Thatâ€™s a pretty inexpensive fix, Iâ€™d think but itâ€™s emblematic of the general appearance and condition of the property. Soap, shampoo, bath gel and lotion were generously supplied and replenished. There were no small towels until the last two days. Odd, I thought. The lighting worked when the power was on, as did the tv. By the way, the room numbers and the floors donâ€™t match up but no one bothers to tell you. As for bugs, I had some huge critters and spiders in the room. But thatâ€™s Cuba I guess.POOL AND AREARolando, the nicest guy on the property, the pool man did a thorough cleaning every day but there is a dark stain all the way around the pool that makes it look dirty. The liner has been removed except for the kiddie pool so some elbow grease needs to be applied. There are lots of palapas for shade and lots of nice blue lounge chairs in good condition. But there are many orange chairs that are basically broken and eye sores that nobody generally used that should be recycled. The banos are close but there was rarely any soap available to wash oneâ€™s hands. That also applied to the larger washroom near the dining room. BEACHThe beach has been partially eroded by storms, so itâ€™s a pretty thin strip and can get crowded. It was never appealing to me so I spent most of my time at the pool, unlike my usual practice at other resorts. BARSThe bars were very rudimentary and poorly supplied. The lobby bartenders always let cubans butt in ahead of the foreigners. Juices were limited and monotonous. If you like rum youâ€™re the winner. Beer was never an issue but it was colder than the bars in the dining room. The upper bar with the game room always has a breeze and had the nicest bartenders during the day (Yami) and when the male was on at night. FRONT DESKThe front desk staff was mostly good, especially the younger male with dark very short hair, but there were exceptions. Mercedes and Sandra were the next level of management and they were better. The overall manager remains an invisible man/woman. Someone needs to walk around and check on things and meet the guests. Hospitality is not brain surgery but it is an art. Itâ€™s mostly missing at Brisas. CONCLUSION There are much better places for similar cost.
We enjoyed another visit to this resort with a great deal on an 11 day package. It is an incredible rural location facing the sea with the majestic mountains in the background. Rooms are clean and the daily artful display of bedding or towels are a nice touch. The restaurant serves a basic cuisine offering what is in season as well as the most wonderful breads. Morning omelets are awesome along with some in season fruits and cheeses. Scuba diving here offers for all. Reef dives. Wreck dives. The divemasters are able to accommodate the pro divers as well as the vacation divers. Whatever skill level they will ensure that you have an amazing underwater experience.
My second trip to Sierra Mar ( last one in 2012) but this was the best price ever for 11 nights, $738. taxes in ( was $658 a few days earlier )Flight with Cubana surprisingly on time both in and out.transfer take just over one hour from the airport and the road has been resurfaced since my last trip.Hotel is only 25 years old but shows its age, the elevator is now operational, rooms are being renovated but only a few at the time and I did not get or see one. Typical single beds with one thin pillow, air conditioning was very weak in my room but ....Food was reasonably good with a good choice and varieties, two a la carte but I did not go, comments were good about them though.Many returned customers, many for more than 20 times, older crowd at this time of year but always could find people to chat with in the lobby.Employees are excellent and service was great, at the bars , buffet, maids , front desk......beach is not the best as all the south side of the island, lots of chairs and palapas for shade, a bar is also on the beach, pedal boats...One pool in the center of the place, anywhere you go you will pass near it , it is the heart of the place, many chairs, water is adequately fresh and employees make sure it is clean. SCOOTERS were available but after 10 days of requesting one...no luck for me, seems I was always bypassed or they were broken...very disappointing for me.Mercedes at the front desk has been there for years and takes care of some issues you may haveVladimir at the beach snack bar is also a feature at the hotel, very nice man who can give you reliable information.....Would I return a third time ???? I am sitting on the fenceAny questions, email me , I love talking about Cuba, I have visited most places in my 25+ trips
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 Meals daily plus snacksÂ
- All drinks (domestic beer & cocktails, house wine with meals)
- Daily activitiesÂ
- Nightly entertainmentÂ
- Non-motorized water sports
- Introductory Scuba Lesson in pool (One per stay)
- Nature tour
- 200 rooms in four, 3 & 4 storey buildings
- 1 Buffet & 2 a la carte restaurants (reservations required, dress code in effect, extra charge for shrimp and lobster)Â
- 3 Bars including piano bar
- Snack barÂ
- Disco (fee)
- 1 Pool (with children's area)Â
- 2 Tennis courts (lit)Â
- Fitness facilitiesÂ
- Massages (fee)Â
- Shops (fee)Â
- Beauty salon (fee)
- 1 Queen or 2 Twin bedsÂ
- Satellite TVÂ
- Safety deposit boxÂ
- Bathroom with shower onlyÂ
- Balcony or terraceÂ
- Max occupants 4, up to 3 adults
For the Kids - Kids club for ages 5-12.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Brisas Sierra MarSantiago De Cuba,Cuba
- Hotel Contacts
- Extra Info
Chivirico Road Km 60, Guama 92800 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
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