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Club Amigo Carisol Los Corales

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Our Opinion
Please note that hotel standards in Cuba tend to be lower than in other Sun Destinations. Unless travelers are familiar with the resort or Cuban hotels, we typically recommend that travelers book a minimum 4 star resort when traveling to Cuba.

Overview
This resort is comprised of two hotels, Carisol and Los Corales which are perched on the edge of Cazonel, one of the most beautiful beaches in the region.

Location: Beachfront, 60 minutes from the airport.
tripadvisor Traveler Reviews
  • smiley2355 : Marmora, Canada
MORE STAFF NEEDED!

Flew Cubana air. Fight was fine airport was a nightmare. I booked handicapped as I had knee surgery a month prior. Wheel chair was at the plane but once inside the building, he told me to get out of the chair and left me there. I at least had a cane with me. They saw me struggling so got thru customs quickly but didn't let my husband. Waited almost 20 minutes for him to get thru. My walker was the last thing off the plane. Ride to resort was fine, check in was quick as we got a van because we were the last out of the airport. Room was where we requested. It nightime by then. This is not a disabled friendly resort. Buffet inside is 3 steps up to tables so you can only eat outside. Breakfast was very good if you got an omlette otherwise very little choices. Best lunch was the fresh pizzas but very long wait. Dinners fresh cooked meat good but not much variety from night to night. It was march break with lots of kids and they only had ice cream on the last night. Ala cartes were a joke. Indoor alacarte, you had to pay for any be erase including water, plus a green catipillar was found in the salad crawling around the plate. Everywhere was understaffed. Room were adequate and clean but air conditions very loud. The pool is the best part of this resort. Francesco is the bartender at the swim up bar and their best employee. Any other bar, if you aren't Cuban or give big tips you weren't served. Entertainment was good as well. Very tired resort, needs lots of upgrading. You even have to pay for French fries when they have them! It was cheap but still? ...we have been to Cuba about 12 times but have never had to pay for fries!

  • Red_Notebook : Mississauga
Never Again

This was our 2nd trip to this hotel and we were are not returning back. The food is repetitive to the ridicule. As if chief does not know any recipes. From the same products you can cook so many different dishes, but it was the same menu every day. There is a night disco somewhere in neighborhood every Friday and Saturday that lasts until 4 or 5 am. You will not be able to sleep and hotel does not care to control the impact of it to the only hotel in the area.The coral reef is almost dead and the lagoon is almost all covered with sea weed with tons of urchins - impossible to swim in the ocean. Staff is cery friendly but there is that much they can do. The doctors are on board 24 hours but in emergency situations expect to wait for the ambulance for minimum of 2 hours. It might be dangerous for older travellers to stay in such remote location I'd emergency help is required.When we arrived within couple days 80%of the hotel guests got sick with enterovirus that speaks to the cleanliness of the kitchen.One evening a rat came to the my balcony on the 2nd floor which again speaks a lot about cleanliness of the kitchen as my building was close to the buffet. The rooms facing pool are a no-no as the music playing from 9 till end of the show in the night. You'll have no rest. Overall the hotel needs serious TLC including fixing of the beach and cleaning of the bottom of the lagoon. We will not return.

  • Lisa110610 : Port Perry, Canada
2 star maybe...

Stayed here with my 2 teenaged daughters during march break. Upon arrival I was a little worried as the hotel looked run down from the front lobby. Food was not that good, selection was very poor and nothing really changed at all from day to night. For lunch we usually ate pizza/pasta which was located beside the main restaurant, as it was the most edible, but unfortunately took the longest to get. We did eat at the Cuban restaurant which you had to make reservations for the same day as you wanted to eat. Waiting time for reservations was long, as you had to order your main course right then but only has one menu to look at. The pool was clean and Pool bar bartenders were great, Always happy and ready to serve:) The beach area was clean but small and the water only had a few openings where there was no sea grass. They did have free paddle boats and snorkeling gear to use. The room was ok, but air conditioning only had one speed and was very load. The hotel had some problems with water, there was 2 days where there wasn't any, which made for some unhappy clients. Overall you get what you pay for....

  • tourist10 : Toronto, Canada
Go here for anything else but the food. Good snorkeling, close to Santiago.

We have been in February. I agree that some things may change since, but some simply can't change.I have been to 3 stars before in Cuba, but this one set new low standards. The combination of 3 stars, Cuban own hotel, and extra season, produced the worst I have ever seen.I am usually choosing a hotel based on the beach and water, as better food and drinks can be found in Canada at any time. I am not picky: all I want is a clean & quiet room, and something to eat. Let's describe them, one by one.The room was probably the was the only thing helping with the 2/5 stars rating, otherwise it would have been lower. We had an ocean view bungalow. I have to mention that we were initially given a parking view room, although the ticket clearly stated ocean view. It was promptly changed at my request.The good: the room was clean and quiet, the A/C was running and quiet, we had running water, toilet paper... The minor bad things: one window was replaced with a wood board The Good:I picked this hotel based on snorkeling reviews, and it did deliver.First, for kids, there is a hole with a large rock, nearby the shore, which can provide basic snorkeling for those interested to see some small fish, with absolutely no effort. There's also juvenile fish to be see if you go not more than ankle deep in the water.The real deal is outside the barrier though, about 300 ft from the beach. You can have somebody from the diving center to take you there for around $10. I did it 2-3 times, and I did swim there 3-4 times. Regarding the swimming, there's comments about a strong rip current that takes people, as they go close to the barrier reef opening. I think it can be done, as long as you are smart and watch your surroundings. I did have a life west on me, just in case. I think this is more of a man made enclosure, build to break the waves and protect the beach. Waves go over it, then they withdraw through the boat opening, sucking everything nearby. As long as this does not happen (and it is very visible when it happens), there's no rip current. Anyway, outside the barrier, the reef is much more impressive, up to two stories high. Much more fish also. Mostly dead coral though. My understanding was that a recent hurricane destroyed everything.I did have my life west, wet suit, mask and fins, so I can't comment on the diving center rented products, but they did look very basic.Trip to Santiago:Let's just call it extremely poor and exotic. Not too much to see in the city. The streets are safe, but it was just odd to see the amount of people asking for soap. This is what the want when they look at you and rub their forearm with 2-3 fingers. The fortress visit was nice.Also, because the hotel is close to Santiago, there's plenty of hookers. They won't bother you, but I guess every male on the resort will be asked by somebody at least once: Chica?The room:We had the bungalow. These are upgraded rooms, in the sense that they look newer, they are larger, and they have new models split A/C as opposed to the old window ones. Much more quiet, if this is important to you. Also, I heard people from the hotel complaing about lack of water at the showers, we did not have this isssue in the bungalow.The badI think once Cuban people were allowed to come to resorts, quality of food and services went down, as they have much lower standards. I don't have anything against Cuban customers, I just say they were happy with less, so the hotels are now providing less, including no English speaking servers. I have seen the quality of food and services going down in the past 10 years, but this trip set new lows.The room was just having some small issues, see photos. Like window replaced with wood board, leak stains on wall, hooks missing in the bathroom, the grainy TV image... this is nothing. The food was horrible. There's two hotels in this resort, but their restaurants serve exactly the same food. From a total lack of common sense and imagination, to a total lack of hygiene rules. I'm not expecting high end stuff, buy how hard is to make fries for lunch or dinner, instead of some deep fried unrecognizable food? Here are some of my experiences:1. We were having the Cuban a la carte in the first night. Just us, one more couple, and one large table of Spanish speaking visitors. I started with a fancy plate with a bun and butter. Sounds normal, just that my bun was already cut, and had butter inside. I called the waiter, showed her, tried to explain. She had no idea what I wanted to say, just telling me that they have a chef, and the bread is fresh. As a result, for the next 45 minutes, she totally avoided us. Remember that there were only 3 tables to serve. The we got the main course and the dessert at once, skipping the soup. 2. Based on the same idea of recycling food, one other day, as they were serving grilled turkey, I found a piece of grilled turkey knee in the soup. Just a piece, with the joint. That was my last soup. I'm afraid to think what goes in the burgers.3. Another day, the lady at the grill cut herself, and she continued to serve with a bloody with towel around her cut fingers.4. Changing money at reception. Exchange rate is good, but read it first and do your math. One time, the lady there rounded down the amount she was supposed to give me, to just tenths. I don't care for change, but I won't give 3 CUC to somebody who provides a 2 minutes service. She started a phone call, signalling me that this is over. As she seen me checking the exchange rate on the wall, after I left the desk, she waived her hand, and she gave me 3 more coins (3CUC). ... I can continue. I had one story to tell for each day spent there.Anyway, as a conclusion, I would never go back to this place. I knew Cuba beaches are nice, hotels are bad, and food is poor, but this trip set new low standards.

  • MartaP_372017 : Toronto, Canada
Amazing Time and Amazing People!

Hello everybody, I had an amazing time at this resort. The facilities were clean, the food was super, and there was no maintenance problems. The management went above and beyond to ensure all the guests had a terrific stay. This was my 18th time in Cuba and I have never seen such involved and active management at a resort. The activities and entertainment were phenomenal and provided as though we were in a 5+ star hotel. I will be back for soon for sure, and I will bring many friends! -Marta P

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • 3 Meals daily plus snacks 
  • All drinks (domestic beer & cocktails)
  • Daily activities 
  • Nightly entertainment 
  • Windsurfing 
  • Sailing 
  • Snorkeling 
  • Basketball 
  • Volleyball 
  • Catamarans
  • 310 rooms
  • 2 Buffet restaurants 
  • Snack bar 
  • 6 Bars 
  • Disco (fee)
  • 4 Pools (includes children's area) 
  • Tennis courts (fee) 
  • Dive center (fee) 
  • Massage (fee) 
  • Bicycles (fee)
Hotel room with:
  • 2 Twin beds
  • Air-conditioning
  • Internet access (fee) 
  • Satellite TV 
  • Safety deposit box (fee) 
  • Bathroom with shower only 
  • Max occupants 3 persons
Kids Stay Free - One child aged 2 - 12 stays free when sharing with 2 adults. A separate child's room is available for children up to 14 yrs of age when travelling with 2 adults, max of 2 children allowed in this room.
Stay at one, Play at two - Enjoy the facilities of both the Carisol and Los Corales.

Honeymoon Bonus - Upgrade to Sea view room, a bottle of sparkling wine, flowers and an invitation to an a la carte restaurant. Based on availability and subject to change. Request at time of booking.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Club Amigo Carisol Los Corales
    Santiago De Cuba,Cuba

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Club Amigo Carisol Los Corales
Carretera de Baconao Km 31, Santiago de Cuba Cuba

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.