Club Amigo Carisol Los Corales
- What's Included
- All Inclusive Features
OverviewThis resort is comprised of two hotels, Carisol and Los Corales which are perched on the edge of Cazonel, one of the most beautiful beaches in the region.
Location: Beachfront, 60 minutes from the airport.
I just returned yesterday from this resort. I am a seasoned three star Cuba traveller, and having traveled to this lovely country 14, maybe 15 times. This is the worst resort I have been to. I'll start with the staff, I think they would rather be doing something else, I tried tipping, and not tipping, it did not change the service I received. I can't count how many times I had to pour my own coffee at breakfast, get my own cutlery out of the drawer, or sit at a table that had dirty plates, or wait for clean plates to be brought out to the buffet. The staff at the lobby bar were the rudest I have encountered ever. I had so many eye rolls when I asked for simple items from water to cola to pina colada (which by the way was very watered down, it had no flavour). They actually told my son they had no cola, when he could clearly see the bottle standing on the bar. Also ice was hit and miss, and we were told one night that they had no drinking water to serve.The rooms, we had to change rooms because of a waterfall coming from the ceiling in our bathroom the first day, our second room was ok, clean and close to the pool and beach.The pool was good!, but there were fights almost daily over lounge chairs, people reserving at 7 am, then not showing up till 2-3 in the afternoon, almost witnessed a fist fight between to grown women, way to represent your Canadian country. The carisol resort has lots of unused lounge chairs, if you care to bring them over, or just go over to the other side and use the pool there, lots of room there. Also the beach towels were hard to get as well, we were not able to get towels for the first three days, ended up using the bathroom towels, we were told to come back at ten, the ten thirty, then eleven, and so on. I wondered if not having water to wash made this happen.The beach, was okay, very rocky, lots of sea grass patches, loungers agin were hard to come by, but if you go off the resort to the left, and down to the locals beach, its a lot nicer swimming, shells and sea glass to collect as well.If you do go off the resort beware of the begging locals, I know this is a very poor part of the country, but it was overwhelming the people that have a sick mother, daughter, sister, or who have a 2 month old baby, I was really starting to get angry with it by the end of our trip, they are a bunch of takers. I gave what I could, but can only give so much.We took a taxi into Santiago, Jorge Ramirez, was our driver, and I have to say he made our trip for us, he was awesome, giving us the time we needed, let us dictate where and when we wanted to go. He calls himself El Chino, and his contact number is 53791377, he has an old ford.The food, breakfast had to be the best meal, it dwindled down from there, it was repetitive, and sometimes scarce,for the amount of people they serve, they need larger quantities, we went off resort a couple of nights to The Cubanadian, lobster, shrimp, chicken, all really good, and a nice change from the buffet. We didn't do the alacartes, as you could only book the morning of, and I think the whole resort lined up for ten o'clock for the 5 or six tables they actually take, I couldn't be bothered, so I can't comment on them. There is no food available in the resort after 9pm, no snack bar at all.Lastly, we had no water for the first two days we were there( maybe because of the leak in our first room), also no water for the last 2 days, I had to wonder if there was no water in the whole resort, how did the wash the dishes? or wash the linens? This was the most angering part of the trip, because the front desk seemed not to care, he just sat there staring at his computer, and couldn't give me a straight answer, he was another one who didn't look like he enjoyed his job.So, I can say I would not recommend this resort to anyone, and I most surely will not be going back!
Upon arrival to our resort , it was very run down and not very appealing .. the room was below average and they do not provide clean drinking water .. the food typical of Cuba aside from the breads which were horrible tasted like a barn smells of that makes sense it was awful.. the swim up bar was great and great staff , the beach was far and not really a beach at all it was rocky and weedy and very few lounge chairs. Our sunwing rep was an absolute joke , if you go to this resort there is a bus that goes into Santiago de Cuba very cheap which he did not tell us about .. we did go into the city beautiful but be prepared for a whole lot of moochie moochie. Worse than I have ever encountered on vacation .. the shows every evening were alright but had to walk to the other resort for all these activities All in all I would definitely not recommend this place
Get the "bad" stuff out of the way- food some days I found inedible ...but you don't go to cuba for the food. Room - wooden stick to lock the patio Door as the lock was broken, some sheets had stains, an outlet looked a bit scary...so we stayed away from it....Beach had lots of seaweed....but still swim-able. Good stuff!!- EVEN WITHOUT GIFTS the staff was super friendly and did whatever they could to ensure we enjoyed our stay. From hanging out with us to catering to our needs. I've been to 5 star hotels and 4 star hotels in Jamaica , Panama, Barbados, etc.....but the staff at Club amigo treated their clients with more care and genuinity than any resort I've been to before. I saw the staff go beyond their duty to ensure adults and children were safe and happy. (We didn't bring any children with us) The guides were very knowledgeable and when in small groups try to cater the tour to what you want. The coffee and barristers were super friendly and no matter how busy they were always ensured they treated everyone equally. The bartenders and drinks were amazing, love that they alway had virgin drinks for the children and didn't by-pass the kids ordering drinks. NOT ONE staff asked for anything for themselves or family and if you needed help bringing things anywhere, if they had enough staff, would help. The entertainment directors would even do extras for their clients and incorporate client ideas into daily activities. I would definitely go there again! Club amigo may be a Cuban 3 star hotel, but it has 5 star service and 5 star staff.
We have been to Cuba many times and have stayed at everything from 3 star to 5 star resorts. We know what to expect and always come with an open mind. At the end of the day we know that no matter what we will have a good time. Having said that, we noticed some deficiencies in Amigo Carisol Los Coralas that need to be rectified. When there are not enough utensils or plates to serve your guests thats a problem. When you do not have enough staff to assist guests in the dining room and we are left searching for cutlery, glasses, or to find a table that can we have to clean off ourselves just to be able to sit and eat, thats a problem. The food was lacking in variety and compared to other 3 stars didnt offer much. Yes, we always managed to find something to eat but one can only consume so much cabbage!!! And for the kids who like pasta, well even that was hit and miss... some days offering noodles but no sauce to go with it. The omelet lady was always smiling and aimed to please the guests. On the flip side the tall guy working in the pizzeria was miserable and expected tips even tho he was slow and seemed to ignore guests... on his working shifts every other day he insisted on making you sit at a table and order from him but it took well over half hour for him to acknowledge your presence or even consider taking an order. The days he was off things seemed to work much more efficient and it was so much easier. I get it, he wants tips but having many guests unhappy and arguing with you made us and many others leave and find something else to eat. There were lack of beach chairs at the pool so make sure you reserve a spot by 7am. The rooms were great, comfortable beds, nice balconies and great walk in Shower. The only complaint is the terrible air conditioner that sounded like a 747 taking off and caused some sleeplessness. The beach is not good... rocky and lots of sea grass. The pool was great, cleaned regularly and had a swim up bar with great bartenders. The hotel seems to attract an older crowd, but did have some daytime activities for both kids and adults which was nice. We enjoy working out and the hotel advertises a gym, but that does not exist. Neither Coralas or Carisol have a gym, but rather a room with an old ping pong table. Overall, being that we have travelled extensively in Cuba and elsewhere, this is not up to a 3 star standard. I would rate it as a 2 star. There are a lot of repeat guests, so if you can live with the very basic amenities and not so great service than you may like it here. We had a good time but would never return and would not recommend this resort to friends.
This was our 1st trip to this resort. We were a grouping four on this trip. We will definitely be going back. The resort was kept clean people were awesome. Room was lovely... Bungalow D-1. Thank you Dalia for great service. The lobby bar where the best capachino was made by the beautiful and friendly Yollanis works and Then there is the pool bar Coo Coo Francisco is fantastic... Miss him already. Beach is a little rocky but view was awesome. Food was good for Country resort never went Hungary. The people that work at this resort are amazing including David and the staff at the daiquiri bar. The entertainment was excellent. Weather was fantastic. Thank you all for a great week.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 Meals daily plus snacks
- All drinks (domestic beer & cocktails)
- Daily activities
- Nightly entertainment
- 310 rooms
- 2 Buffet restaurants
- Snack bar
- 6 Bars
- Disco (fee)
- 4 Pools (includes children's area)
- Tennis courts (fee)
- Dive center (fee)
- Massage (fee)
- Bicycles (fee)
- 2 Twin beds
- Internet access (fee)
- Satellite TV
- Safety deposit box (fee)
- Bathroom with shower only
- Max occupants 3 persons
Honeymoon Bonus - Upgrade to Sea view room, a bottle of sparkling wine, flowers and an invitation to an a la carte restaurant. Based on availability and subject to change. Request at time of booking.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Club Amigo Carisol Los CoralesSantiago De Cuba,Cuba
- Hotel Contacts
- Extra Info
Carretera de Baconao Km 31, Santiago de Cuba Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.