Costa Morena

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Our Opinion
Please note that hotel standards in Cuba tend to be lower than in other Sun Destinations. Unless travelers are familiar with the resort or Cuban hotels, we typically recommend that travelers book a minimum 4 star resort when traveling to Cuba. 

Overview
Located 30 minutes from the city of Santiago, this resort is a perfect place to relax and soak up the sun and the serenity of the Caribbean sea.
 
Location: Beachfront, 55 minutes from the airport.

tripadvisor Traveler Reviews
  • squrrelle : canada
Christmas vacation - The Good (all staff), the Bad( Management), & the Ugly( guest)

This was my 3rd time here, & 25th in Cuba. There have been many renovations, rooms & grounds, Costa Morena is looking great! Loved my newly Reno'd room! Daily food was better than ever, especially Christmas Dinner ! Most of same staff was there, working hard, doing a great job for their guests, as always: Tato, Antonia, Yusi, Odalis, Alejandro, Oneivis, Jesus, Juan Carlos, Manuel, Omara, Noah, Mama Frita, Harled... and many faces whose names I can’t recall. Several new faces were Daniel & Norelis in Animacion - wonderful people, very good with entertainment, & friendly with the guests. Gracias de mi Corazon a todos, for making mi Vacation de Navidad comfortable & enjoyable, for the most part!Unfortunately, on the other hand, I feel that this was the worst trip to Cuba that I have ever had! There was no visible presence of Management to address, explain, and resolve the unfortunate constant issues at Costa Morena, and as such, it became a very frustrating and extremely stressful experience. I will try to keep this brief & to the point, even though there are pages & pages that could be written to describe many details of this extremely distasteful experience that continued all week.There was a person 2 rooms away from me, who drank continually 24/7 for the first 6 days and nights - no food, no sleep - just little 15 minute cat naps in the lobby while he sneezed, snotted, slobbered, & made loud rude noises, belches & groans, as most times he was too drunk to even speak. He was aggressive, loud, drunk, annoying, scary, stinky, bloody,filthy dirty, shirtless & shoeless, 24 hours a day. He yelled obscenities at a female security guard, hotel staff, guests, children, it was a constant concern just to be around him, or make eye contact. He had chased one of the Cleaning girls several times in the Lobby, and she was afraid. He came up inches away from our faces, several times yelling increasingly louder, “why don’t you like me, why don’t you like me”... we did our best to ignore- not pleasant at all! I had to peek out my door, morning, aft, or night, to see if he was in the Lobby, before I would venture over - many of us usually enjoyed sitting in the Lobby, sipping a Cappuccino in the morning, or reading in the day- that was not even possible. People avoided the Lobby for the most part. I secluded myself to the Beach most days from 9am to 4 pm, just to avoid the uncomfortable feeling of being around him- but this is just not right! From the Lobby, he woke me up nearly every hour or two on a few nights, with his constant yelling at people or the air, as well as at 6 am on 2 other mornings. So as you can imagine by day 6, I was feeling very cranky about this. As well, he was a smoker, and it was a constant worry that he would start a fire in our building. This is only the tip of the iceberg regarding his behaviour – believe me, it was much worse actually being there and witnessing it all in detail! The staff would continually escort him to his room, and he would be back in the Lobby in 5 minutes. He defecated in his bed & puked in his room, & the mattress was outside on the patio a few times....disgusting!!! The Nurse and a cleaner tried to take care of him several times, shave him, wash him, as well as the Bartenders - they did their best so that the clients could have peace and quiet, but it’s really not their job to babysit some out of control drunk.Management should have stepped in after day 2, I (and many others) had complained to Reception, asked for the Sunwing Rep, but nothing was done, and nobody spoke to us. Costa Morena’s Director of the Hotel, did nothing to control this guy or have him removed, we never saw him or even knew a name (this is unusual at a resort, the Manager always makes himself know to the clients, at any of the Cuban properties I have stayed at) - surely the staff must have made Management aware of his behaviour- they were dealing with him constantly, and that is just not fair, they work hard enough at their own jobs, as it is ! On Christmas Eve day , I was approached by Quality Manager, Frank, who spoke to me about the problem, and said that the bartender was told not to serve him any more alcohol, so that they could talk to him sober, and try and work out a resolution. So that was a start. Then Frank said good bye around 5pm, and he was off until Monday – I appreciated that he spoke with me, but also I wondered just how & when “they” would talk to the guy. The next morning, Christmas, the guy was drunk by 7 am ... I asked the new shift bartender if she had been told not to serve him... she said she tried to say no, but he threatened her that if she didn’t serve him, he would tell her boss. So of course she is afraid for her job, if a tourist complains, and so she served him! Frank had tried to do something, and did take the time to discuss our concerns, but in the end he was not successful – but I do appreciate & thank him for at least being the only Management person to acknowledge the problem & try to correct it. As far as a “#1 Director of the Hotel”, no action was taken to protect and keep the clients comfortable, & that is an EPIC FAIL by the Costa Morena Hotel Director/Manager - who remains nameless. I am not sure if I will return to this charming resort that I once loved so much...such a shame.

  • Michelle J :
No problem

So we arrived and based on the reviews I read, I thought I knew the good, the bad, and the ugly. Well... I was very surprised. While there wasn't a lot of variety - these people worked so hard to make sure you had what you wanted - it made my stay all the better. There is no sand on the beach but at 12:30pm - the clear water was so warm and inviting you didn't miss the sand. (and no sand flies... win/win)You will need watershoes and expect to see A LOT of fish in the water. Because not a lot of people visit the night entertainment isn't usually scheduled but the staff will chat you to death and keep your smiles and drinks coming. It truly felt like I was staying with family. All of them are so kind and pleasant. I look forward to returning - but I am not flying Cubana Airlines EVER..... so we'll see how I can get there

  • Johnny R : Toronto, Canada
vacation

also 2016 again I spend 2 weeks to costa moena whichs I have been there also many time the last number of the years they only had hot water on 6 am and 8 pm nomore I had to buy an electric element to worm up water then I quit going no beach no entertainiment int the night is dead,like I sayd watch some one stolen my wollet in my room end I sayd that I lost,some one have dobble keys while I went for lunch,also is 35 k from Santiago not far from corales amigo, they are dead places I never seeying same people there any more because they don't know these pleces at first, the travels industry put all kinds good thinks on computer commircial advertisemennts its all false,no worth your money,

  • Margie944 : Innisfil, Canada
Very good for a 2 star

Nice, clean and you will not starve. I don't eat meat and every night the staff spoke to the cook who created something good for me to eat. They don't have a beach here but you can swim. There is a break wall but you will need swim shoes...lots of small rocks but not rocky. If you want a beach You get on the shuttle and go over to Las Corales. A much larger resort. You can pay $20 and eat and drink and spend the day. They have more restaurants, etc. So worth it.We went on a city tour. It was great. I would have liked more time at the fort. The cigar factory is really just a store as is the rum factory. And the rum was cheaper at the resort...same brands. LOL! It was still a great trip. The city is impoverished...more than Havana or Cienfuegos. Bring bars of soap. It's something most can't afford at a $1/bar in,y make $17/month.We were there 2008

  • Kelly S :
Vacation in Cuba

The people at the hotel are really nice and the hotel is a 31/2 star, but don't let that stop you from checking it out. I have a friend that goes every Jan until end of March and just loves it!Very quiet! Peaceful, lots of fun. There is a Disco bar that's open late and the food isn't bad. It only costs 1 paso for a public bus ride into Santiago de Cuba. Also, the Catamaran ride to the city, was just amazing. The people are really friendly! I like spending little where I sleep and spend time traveling around. To see how the people live. The old car were just great! It cost me $ 30 paso's for a ride back from the city. I took a studebaker truck. It was so, cool!Even, the soldiers at the check stop, stopped us to see what kind it was. I guess they never seen this one driven back to the hotel.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Resort fees (if applicable) must be paid directly to the hotel
  • Hotel transfers for packages to USA
  • Hotel transfers for packages to Europe
  • Items of a personal nature
  • 3 Meals daily plus snacks 
  • Domestic beer & cocktails (10am-11pm) 
  • Daily activities 
  • Nightly entertainment 
  • Non-motorized water sports
  • 115 rooms
  • 1 Buffet restaurant 
  • 1 Snack bar 
  • 3 Bars (including lobby bar, fee)
  • 2 Pools 
  • Beauty salon (fee) 
  • Games room 
  • Tennis court (fee) 
  • Scuba (fee)
  • Bicycles (fee)
  • Massage (fee) 
  • Medical service (fee) 
  • Rental car (fee) 
  • Shops (fee) 
  • Non-motorized water sports
Garden or Ocean View Hotel room with:
  • 1 Double or 2 Twin beds
  • Air-conditioning
  • Bathroom with shower only 
  • Satellite TV 
  • Safety deposit box (fee) 
  • Balcony or terrace
  • Max occupancy 3 (no more than 2 adults)
Kids Deals - Child 2-12 yrs free when sharing a room with 2 paying adults (max. 2 kids). If extra bed is required child pays 50% off the double rate.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Costa Morena
    Santiago De Cuba,Cuba

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Islazul Costa Morena
Carretera de Baconao, km. 32, Sigua Baconao Park, Santiago de Cuba Cuba

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.

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