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Hotel Casa Granda

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Our Opinion
Please note that hotel standards in Cuba tend to be lower than in other Sun Destinations. Unless travelers are familiar with the resort or Cuban hotels, we typically recommend that travelers book a minimum 4 star resort when traveling to Cuba.
Hotel Casa Granda is in the heart of Santiago de Cuba, offering a unique view of the beautiful panorama of the Bay of Santiago, the historic city centre and surrounded by mountains. The surrounding area includes historical and cultural landmarks of Santiago such as the Cathedral, the home of Diego Velasquez, now Colonial Museum, the Casa de la Trova, Emilio Bacardi Museum, among other attractions.
Location: In the heart of Santiago city, 10 km from airport.

tripadvisor Traveler Reviews
  • crosscountry511 : stuttgart
Fantastic place to watch the sunset

My girlfriend and I stayed at a Casa Paticulare down the street, so we cannot review the hotel, but the rooftop bar and restaurant was sublime. The food was good, and the drinks well made. After walking to the top of the cathedral we spied the well situated bar next door and decided to go over for a coffee. That was around 4PM. After the coffee we had beers, then pina coladas, then dinner. At 7:30 the sun set, and the patio filled with tourists eager to snap a beautiful photo. Then at 9PM the band started. We moved a couple of times to avoid direct sunlight, but ended up next to the railing to watch the sun go down over the bay. Silently we agreed to come back the next night.The next night we got there around 6:30, knowing what to expect. We brought a hand rolled cigar from the rum factory and enjoyed that as the patio again filled with people eager to take photos. This time we had an even better table, near the northwest corner. Such a great place to spend an evening or just watch the sunset. One small issue: your first drink costs $3 CUC if you don't have a room in the hotel. Then they go back to normal price.

  • Valorie W : Wichita, Kansas, United States
Lunch in a lovely roof top cafe

This lovely rooftop café and bar is above the Hotel Casa Grande and overlooks downtown Santiago de Cuba and the harbor. The food was good but that Cuba Libre was great. Overall great experience at this restaurant.

  • Wade H : Leeds, United Kingdom
The roof bar is a great place for a drink .

We did not stay at the hotel but after roaming the busy , noisy , diesel fumed streets around Parque Cesperdes it was great to get the lift up to the roof bar of the Casa Granda for a cocktail & snack at reasonable prices with suprisingly good service .

  • Kumi M : an airport somewhere!
Cafe = great! Tourist desk not so great.

So this isn't going to be a proper review as I was never a guest of this hotel. Instead I stayed at another hotel around the corner (Hotel Imperial e - same company). The imperial lacks WiFi which the Casa Granda does not, hence my multiple visits!I really enjoyed the open air cafe on the terrace. It was very nice to be able to use the WiFi and have a bit more privacy than simply sitting on the square. Since it was in the hotel, people weren't coming up to you.The pineapple drinks were fresh and sweet. I drank a lot of them. And No-jitos too. (Mojito with no alcohol). I ate dinner there a few times too. It was nice to have a simple pizza once in a while after more adventurous foods (I with a tour group and some of our visits included stops in remote locations). And flan. They have flan and I really like flan.The service I got was wonderful and I actually miss seeing the faces of those that helped me. I'd love to be able to just pop in again! I will definitely revisit again if I have the chance!On the other hand the tourist desk is a bit lacking. However I learned from the friendly lady at the front desk that the desk isn't actually staffed by hotel employees. I attempted to go diving one day and the website said that the tour desk at the hotel was also one of their central "dive center" locations that could organize scuba excursions. I tried to get in touch with them various times over the course of 2-3 days and even left my hotel number. I spoke to an intermediary who really had no business contacting me because they had no information to pass on at all. They promised they'd follow up but I never got a call again.So that ended up being very disappointing. (Nothing to do with the hotel directly but still, a service less than satisfactory that is offered by the venue). Anyway, I can't wait to return to Santiago one day. I'd probably try out this hotel for real too!

  • rosyposy2 : London, United Kingdom
Great loacation and lovely roof bar

We stayed here on 2 separate occasions before and after our trip to Baracoa. The first time we had a room on the 2nd floor and as others have noted the once grand bedroom are now looking tired. The bed was comfortable enough, the bathroom functionaland the water hot. It was, however, extremely noisy as it overlooked the main square so take earplugs! On our return we had a room on the 4th floor which smelt damp and musty and we found the the loo did not work. It was repaired eventually . I did request a change of room but this was not immediately forthcoming; I was told that this would be offered if the repair could not be effected. OK - it was done reasonably promptly but to spend the first hour of our stay wanting a shower and not being able to use the bathroom was not ideal. The public areas are lovely, both the downstairs terrace and the roof top bar are good places to watch the world go by. (tho avoid the international cocktails - the margarita was undrinkable!) and the buffet breakfast was good. Generally the staff were pleasant tho less so at the terrace bar. . Overall this is a good hotel but like many in Cuba in need of serious investment to update the bedrooms and bathrooms.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • 58 rooms
  • Elevator
  • Bar
  • Post office
  • Currency exchange
  • Restaurant
  • Shop
  • Tour desk
  • Parking
  • Car rental desk
  • Conference Room
  • Medical service (fee)
  • Laundry (fee)
  • Internet (fee)
Standard Room:
  • Air-conditioned
  • 2 twin beds
  • Bathroom with shower
  • Satellite TV
  • Telephone
  • Safety deposit box (fee)
  • Hairdryer
  • Terrace
Bonus - Buffet breakfast included daily.

Resort Location Map

  • Hotel Casa Granda
    Santiago De Cuba,Cuba

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Hotel Casa Granda
Heredia No. 201 entre San Pedro y San Felix, Santiago de Cuba 90200 Cuba

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules. makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. is not responsible for any changes, errors or omissions that may occur.