Hotel Versalles

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Our Opinion
Please note that hotel standards in Cuba tend to be lower than in other Sun Destinations. Unless travelers are familiar with the resort or Cuban hotels, we typically recommend that travelers book a minimum 4 star resort when traveling to Cuba.
Versalles Hotel is in the Versalles Heights area, close to the historic centre of Santiago de Cuba. Only five minutes from the city and from Antonio Maceo International Airport.
Location: Versalles Heights, five minutes from the center of Santiago city; 3 km from airport.

tripadvisor Traveler Reviews
  • corman_11 : Kingston, Canada

Well, I have to say that the staff at this Hotel are very good and can speak some english which is fantastic when you have a problem!! I made the mistake of walking out on to my Cabana balcony without my room card in my pocket!! OH! OH! Good thing i had my shorts on!! I shut the door not thinking and then realized that I could not get back in! Thinking that I had a big problem on my hands i went to the reception desk and explained! They spoke english to me and resolved the problem in a matter of minutes! Excellente!! I just cant say enough about the staff at this Hotel! Very professional and fun to talk with at the same time! When i was there/ THE BIG, BIG, BIG BOSS LADY WAS THERE AND she runs a tight ship! Loved my time at The Hotel Versalles and I would highly recommend this hotel to everybody!! The resturant buffet is great! Coffee is very good!! The juices in the morning are just fantastic!! NECTAR OF THE GODS!! My favorite is the fresh mango juice!! Well done and a good job done by everybody!! My chamber maid was great and the housekeeping department is no nonsence. I made some good friends at this Hotel and would return again in a flash!! The pool cantina is really good and the food and service is very good! They have> salads, burgers, fries, pork and every kind of drink imaginable!! The bar tender speaks perfect english and is a really nice guy! NO problems at this Hotel!! I had my Cuban friends at the Hotel all day long for 10- kook per person!! This includes drinks and lunch!! Very good value for the money! They played music at at reasonable volume all day long and the pool closes at 5:00 P.M. Book this vacation package with Hola Sun and you will be more than happy! I was upgraded to a cabana at no extra charge and just loved it!!

  • TurismTravel : Toronto, Canada
Turism and travel.

Versalles, Santiago de Cuba..Hum very very interested..why...because you are in Oriente south east of Cubaall of the view going to have mountain, beaches and Rivers...Oriente in general people are more friendly , they just want you be happy, they love help in everything, charismatic.This hotel is no so huge, but services are nice, entreatment also..

  • pablo685 : Sarnia
Still nice and getting better!

Was back in Santiago and a day stay at Versalles. The property is kept in good condition, pool is nice as always, remember this area had been badly effected by Sandy and some of the nature took a hit and now very dry and parched. Distance of about 10 min cab to the centre of town for 5 cuc. All I can say is bring a good attitude, relax and you will be pleased. To any first time Cuba visitors, this country is it's own eco system so be polite and adjust yourself because for me me, the morality, and charm of the people fills in any gaps of imperfection. So if for some reason you do get moved to a new hotel because of a mistake, look at it as an adventure. Because around every corner in Cuba, is an interesting new adventure good or bad. Hotel Versalles is a safe, clean, relaxed environment with wonderful entertainment and food day and night so you really can't ask for much more from a none all inclusive accommodation. Hola to all the staff and thank you again from Paul and Yury

  • Kathrin S :
Bad - even for a state owned hotel

We, a small group of 5 people plus tour guide and driver, stayed here for two nights. The check-in for this apparently huge group (irony on) took more than an hour... Unfortunately, one of the nights we spent there was 14. of february (Valentines Day), apparently a very important, but for this hotel not plannable or foreseeable (yes: irony again!) public holiday... as a result, they pretty much rented all the hotel facilities (especially pool) twice: once to the hotel guests and once again to rich and spoilt cuban day-guests... result: no space in the pool area, horribly loud music, people smoking and drinking in the pool (leaving cups and cigarettes there) as well as a party ging on until 5 in the morning in the bar directly under our rooms... and nobody of the personnel cared.... the rooms have paper thin walls and are not sound-proofed at all. It felt as if the party was going on directly in our beds... we phoned the reception 3 times in one night but nobody cared... as the party finally ended at five in the morning, so did the traffic-noise...As we complained the next morning to the hotel manager, she obviously didn't care at all and told us that we could have changed our rooms (which nobody mentioned a day earlier at check-in or our 3 calls in the middle of the night)... they allegedly never have had any complaints about noise before... a mere joke if you read the commentaries on this app...Additionally: rather bad breakfast, even for cuban state-owned hotels.

  • Phaedra499 : Adelaide, Australia
comfortable but out of town

Although this hotel is a little further out of town than we would have preferred, it had a lot going for it. The staff went out of their way to please,and the included breakfast was good. We were with a tour, and the first night they arranged a show for us that went for about an hour, and each night a happy hour when we could enjoy half price cocktails at the outside bar. This was very pleasant way to spend time. The rooms were spacious, airy and clean, we had water hot enough to shower, and a nice balcony - which unfortunately overlooked the local tip, so the clothes we left there to dry came in smelling of smoke, but this was a small inconvenience given our experience of Cuban hotels by this stage.The area was quiet, but there could be an issue if you had noisy neighbours in the room next door. the wall dividing our room from the rooms on either side had a gap all along where it joined the ceiling, so we could hear clearly the conversation of people in the adjoining rooms. But all in all this was a pleasant place to stay.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Resort fees (if applicable) must be paid directly to the hotel
  • Hotel transfers for packages to USA
  • Hotel transfers for packages to Europe
  • Items of a personal nature
  • 72 rooms
  • Swimming pool
  • Buffet restaurant
  • a la carte restaurant
  • Cabaret
  • Lobby, snack and pool bars
  • Currency exchange
  • Car rental
Standard Room:
  • Air-conditioned
  • Satellite TV
  • Telephone
Bonus - Buffet breakfast included daily.

Resort Location Map

  • Hotel Versalles
    Santiago De Cuba,Cuba

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Hotel Versalles
Alturas de Versalles km 1/2 Reparto Versalles, Santiago de Cuba 90700 Cuba

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules. makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. is not responsible for any changes, errors or omissions that may occur.