- What's Included
Our OpinionPlease note that hotel standards in Cuba tend to be lower than in other Sun Destinations. Unless travelers are familiar with the resort or Cuban hotels, we typically recommend that travelers book a minimum 4 star resort when traveling to Cuba.
Although this hotel is a little further out of town than we would have preferred, it had a lot going for it. The staff went out of their way to please,and the included breakfast was good. We were with a tour, and the first night they arranged a show for us that went for about an hour, and each night a happy hour when we could enjoy half price cocktails at the outside bar. This was very pleasant way to spend time. The rooms were spacious, airy and clean, we had water hot enough to shower, and a nice balcony - which unfortunately overlooked the local tip, so the clothes we left there to dry came in smelling of smoke, but this was a small inconvenience given our experience of Cuban hotels by this stage.The area was quiet, but there could be an issue if you had noisy neighbours in the room next door. the wall dividing our room from the rooms on either side had a gap all along where it joined the ceiling, so we could hear clearly the conversation of people in the adjoining rooms. But all in all this was a pleasant place to stay.
The hotel is a few kilometres from the CBD but has a excellent views over the city, is quiet at night. The rooms are large with plenty of hot water. Happy hour runs for as long as people want it seems and the entertainment is colourful as well being interactive with guests. Breakfast was varied and plentiful. Stayed for three nights.
We were not satisfied and disappointed with this hotel. On the first 2 days there was not hot water, on the las day there was NO WATER in the room, and the toilets doesnt't work, we couldn't use it, so we had to go to the swimming area to use toilet.Of course we said that at the reception, they sent a maintence once but he couldn't do anything.We wanted money back but they said they couldn't give as money back because of the transfer.Customer servise was not the best, they couldn't english, the bed was not comfortable, so the whole hotel owerpriced.
I liked the atmosphere of the hotel especially the rooms and the view. I especially liked the bar staff who were friendly and enthusiastic. While it was on the edge of the city, it only took a short cab ride to get into town.
This hotel on the outskirts of the city was great. Nice large rooms with air con. It is set in lovely gardens. It was on a hill with a view over the town from out the front. The food was a little limited in its selection but OK. The pool was very big but the water was not filtered and so had lots of hair, etc floating in it.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 72 rooms
- Swimming pool
- Buffet restaurant
- a la carte restaurant
- Lobby, snack and pool bars
- Currency exchange
- Car rental
- Satellite TV
Resort Location Map
Hotel VersallesSantiago De Cuba,Cuba
- Hotel Contacts
- Extra Info
Alturas de Versalles km 1/2 Reparto Versalles, Santiago de Cuba 90700 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.