- What's Included
Our OpinionPlease note that hotel standards in Cuba tend to be lower than in other Sun Destinations. Unless travelers are familiar with the resort or Cuban hotels, we typically recommend that travelers book a minimum 4 star resort when traveling to Cuba.
Was back in Santiago and a day stay at Versalles. The property is kept in good condition, pool is nice as always, remember this area had been badly effected by Sandy and some of the nature took a hit and now very dry and parched. Distance of about 10 min cab to the centre of town for 5 cuc. All I can say is bring a good attitude, relax and you will be pleased. To any first time Cuba visitors, this country is it's own eco system so be polite and adjust yourself because for me me, the morality, and charm of the people fills in any gaps of imperfection. So if for some reason you do get moved to a new hotel because of a mistake, look at it as an adventure. Because around every corner in Cuba, is an interesting new adventure good or bad. Hotel Versalles is a safe, clean, relaxed environment with wonderful entertainment and food day and night so you really can't ask for much more from a none all inclusive accommodation. Hola to all the staff and thank you again from Paul and Yury
We, a small group of 5 people plus tour guide and driver, stayed here for two nights. The check-in for this apparently huge group (irony on) took more than an hour... Unfortunately, one of the nights we spent there was 14. of february (Valentines Day), apparently a very important, but for this hotel not plannable or foreseeable (yes: irony again!) public holiday... as a result, they pretty much rented all the hotel facilities (especially pool) twice: once to the hotel guests and once again to rich and spoilt cuban day-guests... result: no space in the pool area, horribly loud music, people smoking and drinking in the pool (leaving cups and cigarettes there) as well as a party ging on until 5 in the morning in the bar directly under our rooms... and nobody of the personnel cared.... the rooms have paper thin walls and are not sound-proofed at all. It felt as if the party was going on directly in our beds... we phoned the reception 3 times in one night but nobody cared... as the party finally ended at five in the morning, so did the traffic-noise...As we complained the next morning to the hotel manager, she obviously didn't care at all and told us that we could have changed our rooms (which nobody mentioned a day earlier at check-in or our 3 calls in the middle of the night)... they allegedly never have had any complaints about noise before... a mere joke if you read the commentaries on this app...Additionally: rather bad breakfast, even for cuban state-owned hotels.
Although this hotel is a little further out of town than we would have preferred, it had a lot going for it. The staff went out of their way to please,and the included breakfast was good. We were with a tour, and the first night they arranged a show for us that went for about an hour, and each night a happy hour when we could enjoy half price cocktails at the outside bar. This was very pleasant way to spend time. The rooms were spacious, airy and clean, we had water hot enough to shower, and a nice balcony - which unfortunately overlooked the local tip, so the clothes we left there to dry came in smelling of smoke, but this was a small inconvenience given our experience of Cuban hotels by this stage.The area was quiet, but there could be an issue if you had noisy neighbours in the room next door. the wall dividing our room from the rooms on either side had a gap all along where it joined the ceiling, so we could hear clearly the conversation of people in the adjoining rooms. But all in all this was a pleasant place to stay.
The hotel is a few kilometres from the CBD but has a excellent views over the city, is quiet at night. The rooms are large with plenty of hot water. Happy hour runs for as long as people want it seems and the entertainment is colourful as well being interactive with guests. Breakfast was varied and plentiful. Stayed for three nights.
We were not satisfied and disappointed with this hotel. On the first 2 days there was not hot water, on the las day there was NO WATER in the room, and the toilets doesnt't work, we couldn't use it, so we had to go to the swimming area to use toilet.Of course we said that at the reception, they sent a maintence once but he couldn't do anything.We wanted money back but they said they couldn't give as money back because of the transfer.Customer servise was not the best, they couldn't english, the bed was not comfortable, so the whole hotel owerpriced.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 72 rooms
- Swimming pool
- Buffet restaurant
- a la carte restaurant
- Lobby, snack and pool bars
- Currency exchange
- Car rental
- Satellite TV
Resort Location Map
Hotel VersallesSantiago De Cuba,Cuba
- Hotel Contacts
- Extra Info
Alturas de Versalles km 1/2 Reparto Versalles, Santiago de Cuba 90700 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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