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Melia Santiago de Cuba

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  • Kids
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An excellent city resort reflecting the outstanding attention to detail that Melia is famous for. By day, lounge by the pool or explore the historic city and surrounding areas. At night there is plenty to do, from dining to disco. This is a perfect spot to enjoy warm Cuban hospitality!
Location: Downtown Santiago, 15 min from airport.

tripadvisor Traveler Reviews
  • KirstyMartin26 : Exeter, United Kingdom
One night stay

My husband and I stayed here as part of an overnight excursion visiting Santiago De Cuba.The hotel and room was very nice!The food was absolutely gorgeous and we enjoyed having drinks at the roof terrace bar.

  • Louise C : Sydney, Australia
Great hotel, staff and facilities great.

We stayed for 4 nights and were happy to have booked this hotel. Though not in the centre of town it was a short, cheap taxi ride away. The room was a bit dated (junior suite) but clean and well equipped. The staff were friendly, attentive and professional and really looked after us. There were a couple of restaurants, very hotel like but good quality when we were too tired to travel for food! The pools were big and had lots of lounge chairs and some shade. There was a big lobby with nice lobby bar, great massage, gym and facilities. We would definitely stay again if we were in Santiago again.

  • Avril84 : Colchester, United Kingdom
Attractive hotel

Hotel is isolated, has large swimming pool. Staff welcoming apart from waiters in 15th floor bar who on our arrival at 6.30pm shoved a happy hour card under our noses and was the most miserable person I have ever met. Lobby bar is better for drinks and snacks plus there is a very good Italian restaurant next to a bank and pharmacy. Rooms have a good view and room 406 had 2 double beds with TV, kettle, tea and coffee but no milk, iron and board plus fridge. Bathroom small and had old fashioned fixed glass panel and sliding door over high sided bath, shower in bath, shampoo, shower gel and moisturising cream provided along with hairdryer. Drinks expensive in hotel as well as bottles of water. Restaurant has reasonable selection of food for breakfast and dinner.

  • Joshua S : Toronto, Canada
Melia Santiago Hotel in Santiago De Cuba (11 days)

Stayed from May 14 to May 25th, 2017 in the Melia in Santiago De Cuba. Room 715. Great view of the city of Santiago de Cuba from the hotel, especially on the higher floors. Travelling was myself and my girlfriend, we flew down from Toronto for 11 days of fun and to visit some friends in the city. As always it was a great experience at the Melia. Notable thanks to the staff! Room was beautiful (upgraded to a junior suite, definitely worth paying a bit extra for it as you get a jacuzzi and free 24 hour internet). Check in was a breeze with Guzman & Fernando being as professional as always and greeting us personally upon our arrival. Frederick the manager stopped by to welcome us the next day which was a wonderful personal touch especially since he runs the entire hotel and must be extremely busy. During our stay we celebrated our 5 year anniversary (my girlfriend and I) and as I forgot to bring a card (brought diamond earrings for my girlfriend) a HUGE thank you to Yadira from Client Services at the hotel who helped my find some frilly wrapping paper and a beautiful card with about 2 minutes notice lol. All the staff at the hotel truly made the experience that much more special during our stay. Cuba is not known for having the most professional of staff however in the Melia Santiago there was always a five star experrience to be had. Unquestionably the best hotel in Santiago and as I have travelled alot around Cuba this hotel is the best and most professionally run one on the entire Eastern half of the island. If you want professionalism with no hassles and attentive service in luxurious surroundings in the city then the Melia can't be beat. They have the best pool in Santiago also! The staff really do work together as a team at this hotel to make the Clients feel welcomed and happy. I can't thank the staff enough for helping to make our stay that much more than just 11 days in a hotel. It was 11 days of luxury with the best service that Cuba offers! Unlike most hotels in Cuba whether you tip somebody or not at the hotel you still get 5* service at the Melia! The manager Frederick does a great job at keeping all staff at their best. It really was a special vacation for us. We will be back in a few months and will stay here again. Any travellers going to Santiago should stay here. Whether you are travelling alone or with friends or with family it is the best option period!

  • alunwyn : Llanelli, United Kingdom
Comfortable, Modern Hotel

This modern hotel was a welcome break from the casa particulars that we had stayed at for most of our time in Cuba. It's facilities match anything that you could find in a good hotel anywhere in the world. Our room was quite spacious with beds big enough to play football on, the bathroom unfortunately was rather dated, especially the sliding shower door over the bath. We ate at the Italian Restaurant at the hotel on both nights, the food was good and the wine reasonably priced.The pool area was a lovely place to relax with a drink, especially at happy hour watching the synchronised drawing show in the pool. The breakfast was probably the best that we had in Cuba.Make use of the currency exchange in the grounds, the only time we changed money in Cuba without having to queue.The hotel is located outside the touristic centre of Santiago, but a 5CUC taxi fare will get you there in no time.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • 302 rooms in one 15 storey building
  • 1 Buffet & 3 la carte restaurants (reservations required, dress code in effect) 
  • 5 Bars 
  • 2 Coffee shops 
  • Piano bar 
  • Nightly entertainment
  • 24 hour room service (fee) 
  • Disco
  • 3 Pools (separate children's area) 
  • Tennis courts 
  • Fitness facilities 
  • Shops (fee) 
  • Internet access (fee)
  • Business centre 
  • Beauty salon (fee) 
  • Sauna 
  • Games room 
  • Volleyball court 
  • Basketball court
City View Hotel room with:
  • 1 King or 2 Twin beds
  • Air-conditioning
  • Satellite TV 
  • Safety deposit box (fee) 
  • Mini-bar (fee) 
  • Hair dryer 
  • Balcony or terrace
  • Max occupants 3, up to 2 adults
Kids Stay Free - Children 2-12 are free when sharing with 2 adults.
Bonus - Complimentary breakfast daily.

Seniors Bonus - Seniors discount of 10% off of contract rate for those 55+. Restrictions apply. Does not apply to single or triple occupancy. ID required at time of check in.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map

  • Melia Santiago de Cuba
    Santiago De Cuba,Cuba

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Melia Santiago de Cuba
Calle M y Avenida de las Americas Reparto Sueno, Santiago de Cuba Cuba

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules. makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. is not responsible for any changes, errors or omissions that may occur.