Melia Santiago de Cuba
- What's Included
Having stayed at the Parque Central in Havana (run by Iberostar) and having seen that good service is possible in Cuba, and excellent food, this hotel confirmed all the prejudices with which I had arrived - shabby infrastructure, grubby, dated bathrooms, ugly architecture, brutal concrete expanses, appalling food (the worst breakfast of all the hotels I stayed in in Cuba), and lazy unenthusiastic service. Perhaps the friendly reception staff were an exception.There is little evidence of customer service training, and no evidence at all that anyone associated with the hotel knows the first thing about cooking. Melia needs to pull its socks up.STAY IN A PRIVATE SMALL HOTEL INSTEAD!!!
The first time that we found a 5 starts hotel where anything works. Three days without hot shower, the room is quiet old, seems that in 30 years wasn't renovated. Just the electricity connection on the bathroom worked. The frigo-bar doens't offer anything. The internet connection is just over carged. The breakfast, we had to fight for the last bread piece!! and we have to share this bread piece between 2.... We highly recommend not to stay there. The last 2 days we went a particular house, and the service and the room where much-much-much better than this hotel. And of course, for a 75% less price.
Five star hotel situated on edge of city. Everything you would expect from such a place. Rooms are spacious and well appointed with TV, mini-bar and safe. Higher floors overlook the town. Bathrooms are large and well stocked with toiletries. Has numerous bars and a large swimming pool.Has buffet restaurant which is also used for breakfast which is well stocked (including sparkling wine) . Breakfast can be a bit chaotic if a lot of tourists around. A good place to stay but a little remote from usual tourist venues.
This hotel could be anywhere in the world, it's soulless but it's fine.Good internet and cheap internet cards if you purchase to use on pc in lobby - but they work on mobile devices.Room was spacious and clean, bed comfortable and zircon and TV all worked fine.Bathroom cleaner, hot shower and hairdryer worked fine.Eat in the Italian restaurant, they can only cook two pizzas at a time, therefore i had to wait some considerable crime for my pizza as two friends had ordered pizza, but it wasn't to much of an issue, my friend ordered seafood risotto and it appeared as a mushroom dish without a single seafood item! The waiter altered the price, but tbh the least he could have done was knock the dish if the bill as it wasn't what was ordered.Breakfast was fine it was just the guests and the hotel can't control the guests behaviour, plenty of guests raided the buffet and took food away for later in the day.I'd stay again and the lifts were fine it was that guests moaned about the lifts that was the problem!
We were told this is the best hotel in town and I am sure that is true. But do not believe the ranking of five stars or luxury. The elevators take forever to come and are always crowded and hot. The buffet breakfast is extensive and in a large room but too many guests are jostling for seats and food at the same time. The food at dinner was mediocre and service was painfully slow. We did have electricity and water during our stay and the air conditioner in our room did work, perhaps because we were on The Level on the 9th floor. However, the shower temperature went from cold to scalding without warning and the beds and pillows were terrible. Worst of all, our room was not clean, and there were the feces of a previous guest still smeared all over the toilet bowl. We would have changed hotels if there were anywhere else to go.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 302 rooms in one 15 storey building
- 1 Buffet & 3 à la carte restaurants (reservations required, dress code in effect)
- 5 Bars
- 2 Coffee shops
- Piano bar
- Nightly entertainment
- 24 hour room service (fee)
- 3 Pools (separate children's area)
- Tennis courts
- Fitness facilities
- Shops (fee)
- Internet access (fee)
- Business centre
- Beauty salon (fee)
- Games room
- Volleyball court
- Basketball court
- 1 King or 2 Twin beds
- Satellite TV
- Safety deposit box (fee)
- Mini-bar (fee)
- Hair dryer
- Balcony or terrace
- Max occupants 3, up to 2 adults
Seniors Bonus - Seniors discount of 10% off of contract rate for those 55+. Restrictions apply. Does not apply to single or triple occupancy. ID required at time of check in.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Melia Santiago de CubaSantiago De Cuba,Cuba
- Hotel Contacts
- Extra Info
Calle M y Avenida de las Americas Reparto Sueno, Santiago de Cuba Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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