Melia Santiago de Cuba

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An excellent city resort reflecting the outstanding attention to detail that Melia is famous for. By day, lounge by the pool or explore the historic city and surrounding areas. At night there is plenty to do, from dining to disco. This is a perfect spot to enjoy warm Cuban hospitality!
Location: Downtown Santiago, 15 min from airport.

tripadvisor Traveler Reviews
  • Sally H : OROVILLE
One of the nicest hotels in Cuba

If you want to stay in a super comfortable, luxurious hotel in Cuba then, Melia Santiago de Cuba is it. Every amenity that you could think of. Breakfast is very good and the other two restaurants we had dinner at were also excellent.

  • Michelle F : London, United Kingdom

Went there overnight on a trip arranged via agents. Hotel staff unfriendly and cold shocked as up until this hotel everyone was so friendly. Had chicken and steak for evening meal was horrified that grill chef used the same tongs for picking up the raw chicken and then the steak. Not much variety.

  • Mightymike1966 : Kralendijk, Bonaire
Way way over prized hotel. Have not the slightest idea where the five stars came from.

What a bummer, this is a giant tourist trap. Five star rating but no five star rooms. The rooms are poor at best. Superficially looks clean, but when taking a closer look it`s dirty. A paint smell was penetrating all the rooms on the 8th floor. The shower was alternately getting hot and cold, no way to get the temperature adjusted. The wifi internet was 3x more expensive than all other places. A special code was needed to use the wifi and other prepaid cards of ETECSA the same company offering wifi in other places. Thus can be concluded that Melia is overcharging it`s visitors 300% for something that is offered free worldwide.. definitely not costumer friendly. There is a tense feeling among the staff and everybody is stressed out and walking on their toes.The staff is doing a good job and it`s to be praised they can work under such dire conditions. I could write a book on this hotel, but I just want to advice you to look for an alternative..

  • Juana D : Fairfax County, Virginia
Great hotel but food quality and services need improvement

This hotel is great. Lobby and front desk staff are very professional and well trained. Taxis in good shape are available to transport you wherever you need to go. The area was immaculately clean and the staff inside the hotel was on top of things. Very lovely people. The room was well equiped, clean and everything worked. The hotel has several restaurants to choose from. My sister and I ate at two of them since we were there just for a night. The server staff was lovely but hard to find. So if you needed a refill, order something else or pay, they were not around. I don't understand why but it looked to me that they would just disappear from the premises. I had to get up a couple of times to search for them, especially on the day we were short on time as we needed to head to the airport. Additionally, the food was bad (we ate by the pool a couple of times and we might have gone to another smaller area for breakfast). Breakfast was plentiful to excess. Not many guests there so my recommendation to them was to reduce number of offerings and to increase quality of the food. I got a stomach bug that lasted for about half a day and my sister almost for a week. I think it was the burger we shared. She ate most of it so makes sense that she was the one who got sick the most. Food handling in Cuba may not be the best. I don't think that hand washing is required/enforced and there are many flies landing on your food constantly. So bring medicine for diarrhea and the like because you may get sick.

  • KirstyMartin26 : Exeter, United Kingdom
One night stay

My husband and I stayed here as part of an overnight excursion visiting Santiago De Cuba.The hotel and room was very nice!The food was absolutely gorgeous and we enjoyed having drinks at the roof terrace bar.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • 302 rooms in one 15 storey building
  • 1 Buffet & 3 la carte restaurants (reservations required, dress code in effect) 
  • 5 Bars 
  • 2 Coffee shops 
  • Piano bar 
  • Nightly entertainment
  • 24 hour room service (fee) 
  • Disco
  • 3 Pools (separate children's area) 
  • Tennis courts 
  • Fitness facilities 
  • Shops (fee) 
  • Internet access (fee)
  • Business centre 
  • Beauty salon (fee) 
  • Sauna 
  • Games room 
  • Volleyball court 
  • Basketball court
City View Hotel room with:
  • 1 King or 2 Twin beds
  • Air-conditioning
  • Satellite TV 
  • Safety deposit box (fee) 
  • Mini-bar (fee) 
  • Hair dryer 
  • Balcony or terrace
  • Max occupants 3, up to 2 adults
Kids Stay Free - Children 2-12 are free when sharing with 2 adults.
Bonus - Complimentary breakfast daily.

Seniors Bonus - Seniors discount of 10% off of contract rate for those 55+. Restrictions apply. Does not apply to single or triple occupancy. ID required at time of check in.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map

  • Melia Santiago de Cuba
    Santiago De Cuba,Cuba

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Melia Santiago de Cuba
Calle M y Avenida de las Americas Reparto Sueno, Santiago de Cuba Cuba

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules. makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. is not responsible for any changes, errors or omissions that may occur.