Melia Santiago de Cuba
- What's Included
The hotel is located a bit far from the center of town which was not a problem for us having a car. Looking at the number of taxis available outside it must not be difficult to go to the city. Free parking is available. It is modern with all the facilities that travelers may expect. Our room was very clean and super spacious: large windows with a beautiful view of the city, comfortable bed, coffee/tea tray, bottled water, flat TV, safe, WiFi working reasonably well at a cost of 5 CUC/hour. Large bathroom with jacuzzi tub and all the associated amenities and toiletries.Pleasant bar at the swimming pool, snacks and happy hours in the evening after a day of sightseeing. We had an excellent diner at the restaurant La Isabelica and enjoyed drinks at night on the terrace of the 15th floor bar overlooking the city. Buffet breakfast was good and comprehensive.Power cuts were rare and never exceeded a couple of minutes. Just good to know that they occur.Overall service was very good, friendly and warm at reception desk, bars and restaurants.Though missing a touch of cuban atmosphere that you will find easily in town this is a very good hotel to visit Santiago area.
This is a very large hotel containing visitors from around the globe. Every evening I counted at least 8 tour buses parked outside. The buffet was amazing and the staff warm, friendly and helpful. The rooms were nicely decorated but getting a bit old. The a/c was digital but the numbers were mostly burned out so it was difficult to see what temp you were setting it at. The bathtub shower was tall and difficult to get in and out of. If you tried to take a bath, the plug wouldn't hold water in the tub. When taking a shower, the water temp would fluctuate between scalding hot and cold. The bar on the 15th floor was nice and had a good view of the city but was a bit warm and the waitstaff was slow and didn't seem to care about the clients. Two of the three nights we were there had electrical outages for several minutes. The lobby flooded when it rained two late afternoons.
We just came back from staying at the Melia, Santiago. Pros: Nice rooms with excellent bathrooms. The hotel staff are professional and go above and beyond. The Amenities such as the pool, rooftop bar (with an awesome Happy Hour including Salsa lessons), and the breakfast buffet are top notch. The Melia is also in a great part of the city with multiple sites in walking distance. I also enjoyed not being in the central part of town because I could walk a half a block and blend right in with the locals. Not so great things: It is not located in the central part of the city. This was a plus for me but you may want to consider it when booking. Electricity issues. The power would go out sometimes. But this simply was something that could not be helped when you think about the grid and where they are located. Just chalk it up to experiencing life in the Caribbean. The power would go out for less than two minutes and then everything would come on immediately again--the hotel was at capacity and it really seemed like things were just overloaded. Another plus or minus (according to your wishes) is that this is a very Westernized hotel--something akin to a Crowne Plaza hotel--it is filled with international tourists, mostly Europeans. Ultimately, the Melia is a great hotel. There are multiple open seating areas throughout the lobby and outside spaces to simply hang out and people watch. I really enjoyed my stay here.
Spent first two nights of a 9-day tour of Cuba at the Melia in Santiago. It is a modern hotel, a bit off the beaten path, but comfortable and clean. Rooms have all the comforts expected of an international tourist hotel: bedside light and air con control panels, nice toiletries, bidet, digitally-locked safes, breakfast buffet with good food options, nice bar and bistro with live music, art gallery/shop, Internet access (for a fee), currency exchange, pool, etc. Areas/things that could be improved: opening and closing of hotel room doors are noisy because of old-style locks; on weekends, noise from concerts and clubs in town can be heard quite loudly; hot water was inconsistent. Service was friendly and professional. Good introduction to Cuba.
The service was great, the rooms clean and comfy, the food was delicious, but the building had issues. The main lobby and rooftop bar leaked badly when it rained. However, the staff moved into action to clear the water quickly. The hotel is centrally located with easy access to city. There are shops and restaurants attached to the hotel and are convenient. Like most of Cuba, the sewer system is antiquated so toilet paper should not be flushed. But, they do have bidet.I would return here again
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 302 rooms in one 15 storey building
- 1 Buffet & 3 à la carte restaurants (reservations required, dress code in effect)
- 5 Bars
- 2 Coffee shops
- Piano bar
- Nightly entertainment
- 24 hour room service (fee)
- 3 Pools (separate children's area)
- Tennis courts
- Fitness facilities
- Shops (fee)
- Internet access (fee)
- Business centre
- Beauty salon (fee)
- Games room
- Volleyball court
- Basketball court
- 1 King or 2 Twin beds
- Satellite TV
- Safety deposit box (fee)
- Mini-bar (fee)
- Hair dryer
- Balcony or terrace
- Max occupants 3, up to 2 adults
Seniors Bonus - Seniors discount of 10% off of contract rate for those 55+. Restrictions apply. Does not apply to single or triple occupancy. ID required at time of check in.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Melia Santiago de CubaSantiago De Cuba,Cuba
- Hotel Contacts
- Extra Info
Calle M y Avenida de las Americas Reparto Sueno, Santiago de Cuba Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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