Melia Santiago de Cuba
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I want to Thank hotel manager Carlos. He was incredibly helpful and went out of his way to accommodate my requests. I also want to give a big Thanks to Sonia in the customer service department. I asked her many questions about the area and had some requests and she accommodated every one of them. This hotel has great staff. The rooms are clean and nice. Its in a good location and had some great restaurants. I will be coming back very soon to this hotel because of my help from both Sonia and Carlos. They made me feel very welcome. Thanks Again ! Mike Theiss
For some reason I found this hotel to be cold and uninviting. The front desk staff was friendly enough. The Daiquiri Bar staff were great. But the overall experience was lacking. To be fair, I stayed as Hurricane Matthew was blowing through the island. The pool, the gym, and the shops in the courtyard were closed while I was there. So if that's what I was here for, maybe it would have been a different experience. The room was nice. Linens and bathroom all met my expectations. The air conditioning however never really cooled the room. And the elevators were not working well. Wifi is available in the lobby for $5/hour. This was crucial for our work covering the storm. We spent a lot of time here. They have a lot of rules about lying on the couches, and having food in the public areas. Breakfast was included with the room. It's a large buffet spread that is entirely acceptable.
I travel with a dentist mirror to check everything Toilet,vanity cupboards, mirrors every thing passed bathtub was not cleaned called the maid and immediate action was taken. I love the 15th floor bar from the balcony it was like looking at the city of Santiago map my wife was happy to show me her primary school, secondory and the medical college from the same place. Friendly staff I was disappointed gym opens at 10am it should be earlier before breakfast. All the restaurants are good Club sandwich little difficult to handle should be with toothpicks to keep in tag. Nice swimming pool and Almeida restaurant I spent most of my time there. I will go again.
Most people don't come to Santiago and stay in a hotel so if your an American and you want to stay somewhere nice and clean and pretty inside then this is your only option. Cons: The internet isn't the best and its $5 an hour ( I went to a hotel in Havana that had it for $2.)The beds are not softThe drinks in the hotel lobby are not good. Its cheaper and better in townRooms designs look a bit dated Pros:The bathroom is niceThe hotel is clean and prettyCab is $3-4 CUC to get in townThe pool area is really niceMost of the staff were really nice especially Alain in dining My experience would have been fine because most of the people at the hotel were nice but one night my friend and I came back to the hotel at night and Javier Solomone demanded we show him our room keys at the elevator and prove that we were staying at the hotel and it was embarrassing because he did not do it to any of the other customers and we realized we were the only black girls staying at the hotel. I requested a manager and people tried to make excuses but the other door men of color never singled us out only Javier. It was racist and hurtful. Its sad because Santiago is so amazing and diverse in a beautiful way and as a black person I felt comfortable and well treated while I was there except for this incident with Javier who in America would be considered white. The other white people at the hotel regardless of race were pretty nice to be honest. It was only Javier who made us feel like we did not belong.
We stayed overnight as part of a sightseeing trip from Holguin. The hotel was very nice with very comfortable bed. Lovely room with ac and a coffee maker though coffee etc was not provided for this. Lovely rooftop bar with views over Santiago.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 302 rooms in one 15 storey building
- 1 Buffet & 3 ŕ la carte restaurants (reservations required, dress code in effect)
- 5 Bars
- 2 Coffee shops
- Piano bar
- Nightly entertainment
- 24 hour room service (fee)
- 3 Pools (separate children's area)
- Tennis courts
- Fitness facilities
- Shops (fee)
- Internet access (fee)
- Business centre
- Beauty salon (fee)
- Games room
- Volleyball court
- Basketball court
- 1 King or 2 Twin beds
- Satellite TV
- Safety deposit box (fee)
- Mini-bar (fee)
- Hair dryer
- Balcony or terrace
- Max occupants 3, up to 2 adults
Seniors Bonus - Seniors discount of 10% off of contract rate for those 55+. Restrictions apply. Does not apply to single or triple occupancy. ID required at time of check in.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Melia Santiago de CubaSantiago De Cuba,Cuba
- Hotel Contacts
- Extra Info
Calle M y Avenida de las Americas Reparto Sueno, Santiago de Cuba Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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