Blau Privilege Cayo Libertad
- What's Included
- All Inclusive Features
We didn't even get to the hotel as the service was so bad. In the aftermath of hurricane Irma, we were due to check into the hotel for 2 nights but before arriving we wanted to ensure the hotel was still open and operational (in case of damage). I understand the recovery work needed after the extreme weather, however, nobody answered the phone despite over 20 attempts to several different numbers, nobody replied to any of my emails about my reservation and eventually we ended up not wasting our time and stayed somewhere else. For a 5* hotel I would have expected better. I then get asked for feedback today on my stay which didn't happen...
We stayed here in April . Going towards the end of the season and this was shown in the food and the lack of customers and service. We found most of the staff were helpful and attentive but the atmosphere and lack of hospitality and range of food and at the forefront of this resort. My husband booked this as a surprise for my birthday and I was expecting the best . Whilst being Aware that 5 star could not be responsible for every everything I must admit I did expect more.The rooms were very clean but basic. The views and beaches were amazing The staff were Brilliant. I think we need to remember this is a communist country with limited food and they try to accommodate everyone . Would we go back to this hotel . No but let it speak for itself. We are not here to put you off simply tell you the truth.
I would not be recommending this resort to anyone.. especially the privileged side. There is nothing privileged about it! I have had better hospitality at a lower star rating hotel than here! - SAVE YOUR $! better off going to Bahamas, Jamaica, Punta Cana! Being on the privileged side you need to be shuttled to and from the main lobby to your room as the walk is 20 minutes. (Plus you have to wait for them to come to pick you up - waiting at least 30 mins!) We ate at a little restaurant beside the pool in the privelage section - again no selection. I asked for oatmeal 4 days in a row and they never had it! - lunch they ran out of ketchup! And didn't replenish til the next day. Snack bar & disco is never open. The main buffet had one row of food! - absolutely zero selection. The servers after asked several times for cutlery & water the response was always one moment please. We got so fed up and left the food on the table and walked out. The main lobby bar - fly floating in the frothed milk and when we asked the bartender to throw it out and make a new one they gave us a dirty look! We had to leave the resort to eat (between taxi rides & eating we've spent over $550 CDN!) (you can highly recommend NONNA TINAS - they have great food!) Privilege beach was poorly maintained only 4 beach chairs - can't even walk on the sand without cutting your feet on broken sea shells! later we found out the resort use to have a chef from Spain here - hence the reviews on the food - however he left and locals now cook it. The resort has fallen apart. Privelage buffet (never open - probably because there was only 5 people on that side) Hotel is very grimy & dated. 1.) one room has a hole in the ceiling. (A lizard came into the room) 2.) I found a frog on my bathroom sink toiletries.Bathroom fans didn't workWater pressure & shower kept turning off & smelt of sewageWe were left with 2 towels (no hand towels) one side of the bed was lower than the otherTV in the bedrooms don't work. Ceiling fan sounded like it was going to come off the ceiling! Bugs Laid eggs in my backpack - i had to leave the backpack in Cuba! absolutely disgustingThis resort is atrocious! Definelty not a 5 star & I would definitely not be coming back here!
Staff is very rude and not at all helpful. Terrible food in all restaurants, similar to a 1 or 2 star hotel. Rooms were not very good either. Cannot be recommended. We stayed for a bit less than a week, and not once were the staff helpful or accommodating.
The room we stayed in was definitely nice, nice bed, nice bathroom and all. However, the food was terrible, we we're not able to enjoy the food, we were basically obliged to order pizza all the time. The staff was far from helpful, not only in the front desk, but also in room service and in the restaurants. Would not stay again there.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Daily buffet breakfast, lunch and dinner
- Unlimited a la carte dinners (reservations required, based on availability)
- 24-hour unlimited domestic and selected international and premium brand drinks
- Daily activities program
- A variety of daily sports
- Nightly entertainment
- Selected non-motorized water sports (1 hour/day): Snorkeling,Aquacycle, Windsurfing, Kayaking
- 24-hour snacks
- Mini-bar (water, soft drinks and beer)
- 24-hour room service
- Turn-down service
- Bathrobe and slippers in room upon arrival
- Admission to the disco (drinks included)
- Introduction to scuba diving in pool (3 days/week)
- Access to the services and facilities of the Blau Marina Varadero
- 85 Junior Suites
- 1 a la carte restaurant
- 1 Bar
- 2 pools
- Tennis court
- Fitness centre
- Spa (fee)
- Tour desk
- Business centre (fee)
- Currency exchange
- Gift shop
- One king or two double beds
- Full bathroom satellite
- Hair dryer
- In-room safe
- Iron/ironing board
- Balcony or terrace
- Robe and slippers
- Pillow menu
- Turndown service
- Ocean view
- Maximum of 3 adults
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Blau Privilege Cayo LibertadVaradero,Cuba
- Hotel Contacts
- Extra Info
Autopista Sur Final, Punta Hicacos, Varadero 42200 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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