Blau Privilege Cayo Libertad
- What's Included
- All Inclusive Features
Review I booked through air Canada vacations and My flight plan was changed 6 times. Finally I had to leave 11 hours early and burn an extra travel day. I am sure somewhere it says they can do this but it bad policy. The worst was flights before me were not full. For this reason alone I will never book through them again ever.Checking in at the hotel where they provided little information on what facilities were available. I found out from other guests most restaurants were closed due a lack of guests. I was staying in the adult section which had its own a la cart restaurant but only 4 meal choices during the two weeks. Hot water in Cuba seems impossible to get unless you complain several times. The in room coffee maker produced 2 ounces of water and had no filter. I asked for a new one and it did the same. It seems that it working. I finally complained again and they told me to walk to a restaurant. Not what was advertised. Food at the buffet is worse than the standard Cuban resort buffet food. Edible but not very good dry, over salted and tough. Meat and fish tend to be very over cooked and chewy. The machine coffee is bad. The hand made coffee better but only Available at bars.The a la cart restaurant food was better but sometimes inconsistent.. Servers were attentive and polite in the a la carts. Buffet staff seemed lazy.The cigar bar was a bright spot but they only seemed to have 1CD :( the live music at the cigar bar and a la carte restaurants was the same every night. The water at the private beach looked muddy and the water dirty. The main beach was great for swimming but the thatched umbrellas were falling apart and half missing. The resort seem to have built on swamp land. Lots of standing water and lots of mosquitoes.It rained hard on one day in the morning so they closed the beach bar for the day! I complained so they had severs from the a la cart restaurant run out and offer me drink. The room comes with a fridge and they generously put 2 beers in it. 4 if you tip the maid. Nothing like extortion . I decided to not tip and she stopped giving me coffee I think because I tried to use it.On the 6th day they seemed to be short handed again. Late clean of room which lasted 5 minutes. No cleaning what so ever, no coffee, no hand towels. 24 hour room service was part of my package but my room made no mention of it, no menu. I got one when I asked reception.The Spanish restaurant was the one bright spots and i had best food ever had in Cuba. Nothing over cooked. The Italian restaurant was also a step up.My first thought is do not go to Cuba. I have travelled here 4 times and expected less than great facilities but this trip i paid for 4.5 stars and got 2.5. When staff had days off no one seemed to replace them and long waits became common place. I waited 35 minutes in my room for the shuttle before i walked to reception to find 1 driver trying to service the whole resort.Many repeat guests stated the loved how quiet things were. It was painfully quiet at times. No pool entertainment, no music. I did not go to the nightly shows so I cannot comment. Allot of the issues could be addressed by proper procedures and good management so perhaps the real problem lies there. Proper staffing, checklists for rooms etc...I think it is safe to say I will not be a repeat customer.
Our first impression was "wauw. What a nice resort". The infrastructure is truly beautiful. We arrived at +/- 15.00h and were very hungry. Our first stop was to go to the restaurant at the cayo Libertad for a snack. We entered the restaurant, were stared at by the staff so we left. We went to the pool bar asking where we could eat and they sent us back to the restaurant. When we re-entered we asked if we could eat something and were offered either a ham & cheese sandwich either a burger. (it was a truly delicious sandwich tho). After dinner we wanted to take a shower. There was NO RUNNING WATER in our room. I called the reception, they annoyedly told me to wait untill 6pm.At 6h30, there was still no running water. I called back, they said "wait till 8pm".We went to dinner at the restaurant, wanted to order a starter (which was listed on the menu) but we could only choose main dishes. Desert and starter were from a very sad buffet. After dinner, the reception rang us to tell us that the cayo Libertad pool would close tomorrow due to maintenance. At 8pm i called back because there was still no running water. They said "wait till 9pm". I took a shower by 10pm. For my breakfast i wanted to order soft boiled eggs off the menu. I specifically asked if the eggs were soft boiled. I recieved hard boiled eggs. I also ordered bacon with hashbrowns and recieved bacon with mashed potatoes. The coffee however was the best I've ever had. There were birds eating from the bread-buffet. Really unsanitary. You cannot drink a coctail at the restaurant. I wanted to order a coctail during the daytime at a poolbar and i sat on a seat for 15 minutes by the bar. A Spanish friend of the bartender mentioned that there was a "clienta" twice and still he ignored me COMPLETELY. I went to the reception to ask if the bar was open and they said "yes yes its definitely opened". We went to dinner at their Italian restaurant. The food was just awefull. The English of all the staff is substandard for such a resort. Customer service is beyond bad and the place is filled with disgusting drunk tourist who enjoy the all you can drink bar. Pro's :+ nice pina coladas (if you can get your hands on one) + great coffee + nice, big pools (if they're open) + bellboy service to drive you around the property Con's:- bad customer service - uninteresting staff with bad English - bad food(not just not good, it was actually bad) - mouldy smell in the rooms
We loved our stay here. It's beautiful and very private. We had the beach to ourselves often. We also had the pool to ourselves all the time. There were lots of secluded and private areas along the beach as well. Our room was huge and its villa style with four rooms per block. It's gorgeous and European looking. We requested and got an ocean view- large private balcony.Pack snacks! Lots of them - there's nothing to snack on. Also bring your own bubba cup and lighter/matches. Lots of cigars- no way to light them! This is NOT a party resort. The bar closed at the pool at 6PM. There is a lovely (small) cigar bar which is open later. It's a bit of a walk, but not too far. If you're looking for seclusion and quiet this is a great place. Food- not the best. average to not good. Italian buffet style and the food is left out- always. Cats and other animals roaming around the open restaurant - but the view is amazing! You wait a long time for empty food to be replaced as well. The coffee was the best ever!! I survived on crepes, coffee and Pringles we brought from home. It was March Break and it was quiet, peaceful and relaxing. There is a sister hotel (marina) that you can take a golf cart over to if you want more food choices or want to party. Note that check in isn't until 4 and they won't be ready if you arrive early so dress for the weather- it's hot! Speaking of hot- hot water was hard to come by- shower really early or in the afternoon. This would be a great honeymoon place (if you're not a fussy eater). Most staff did not speak English that well, but they were friendly. Also we were the very last stop on the milk run for the tour bus from airport to hotel and first picked up for return. Ps. Bring toilet paper! We had some in our room, but none in the restaurant, or sister hotel!
Great location, good sized rooms, excellent service in Bar and Restaurant. great experience because the hotel was not full and we profited from all the facilities. Great beaches. We also visited the Blau Marina where we found great staff at all the restaurants. We also enjoyed the staff who took us from one hotel to the other on the electric trolleys.Points to improve: Bar staff at the Marina Blau, food inconsistency depending on which day you visited. Thank you to: Carlos, Claudia, Maday, Yosvani, Aldo,Yislerdys,Sandra,Zeria, Alades ,Yaisy et Waldo the Gardner and Armando the driver and so many other we cannot remember the name
Hi, this is my first review on Trip Advisor and thought it was important that I chime in. My wife and I stayed at the resort from July 30th to Aug 13th (first two week stay in all inclusive). This was our experience:Reception: Great! We got in late and all our room and info was waiting for us and 10 mins later we were in our room.Room: 2905 (bottom floor): Big- Big!!! Clean. Great big patio!!! Was cleaned properly every day and our towels were changed on a regular basis (as well as bed sheets)...Same as at home!!!!Beach: The main beach is AWESOME!!!! The private Beach is small and not totally sand (bit muddy)...so we spent our Beach time at the main one...quiet (though there was animation). Staff: Was great...friendly...ready to serve. Special Thanks to the Staff at the Privilege Pool (Ronaldo and Aldo as well as gardener Alberto and Sandra the housekeeper), the staff at The Penon restaurant Sandra, Yesleidis and Ariele...who always remembered our drinks and coffee preferences as the guys at the Pool. Food: IT's CUBA...it's not supply and Demand...it's supply! We ate every day and the Italian a la Carte and Lobster night were very very good!...We went for Sun, Relaxation and Beach not Food!!!The Negative: One of the staff (Edel) ...golf cart driver...is there to sell his services (Taxi rides to Habana, Cienfuegos, etc) vs being interested in your stay. We chose to go with somebody else and when he found out completely ignored us as guests of the resort...one night turning his back on us to pick up his phone vs driving us to our room. We choose Eyewitness Cuba tour/guide (found on Trip Advisor)Would return!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Daily buffet breakfast, lunch and dinner
- Unlimited a la carte dinners (reservations required, based on availability)
- 24-hour unlimited domestic and selected international and premium brand drinks
- Daily activities program
- A variety of daily sports
- Nightly entertainment
- Selected non-motorized water sports (1 hour/day): Snorkeling,Aquacycle, Windsurfing, Kayaking
- 24-hour snacks
- Mini-bar (water, soft drinks and beer)
- 24-hour room service
- Turn-down service
- Bathrobe and slippers in room upon arrival
- Admission to the disco (drinks included)
- Introduction to scuba diving in pool (3 days/week)
- Access to the services and facilities of the Blau Marina Varadero
- 85 Junior Suites
- 1 a la carte restaurant
- 1 Bar
- 2 pools
- Tennis court
- Fitness centre
- Spa (fee)
- Tour desk
- Business centre (fee)
- Currency exchange
- Gift shop
- One king or two double beds
- Full bathroom satellite
- Hair dryer
- In-room safe
- Iron/ironing board
- Balcony or terrace
- Robe and slippers
- Pillow menu
- Turndown service
- Ocean view
- Maximum of 3 adults
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Blau Privilege Cayo LibertadVaradero,Cuba
- Hotel Contacts
- Extra Info
Autopista Sur Final, Punta Hicacos, Varadero 42200 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
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Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
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