Blau Privilege Cayo Libertad
- What's Included
- All Inclusive Features
The Blau Privilege Cayo Libertad in Varadero, Cuba was definitely not a privilege during our stay Dec-January 2017-2018. Staff members told us there were only 250 guests at this massive resort, which is likely the reason for the poor service, lack of amenities, lack of bathrooms, soap, toilet paper, and hand towels, and lacklustre food.The grounds are absolutely beautiful, so upon arrival, we were very excited. I have travelled several times to Cuba, as well as other islands, and have come to expect a welcome drink. Instead, we were simply greeted, albeit nicely, by a staff member at the “privilege” lobby. We went to the “privilege” restaurant for our first meal and were given the à la carte menu, from which I chose the lobster bisque and lobster tail. We thought there would be a buffet available, but it was actually only a small salad bar that changed minimally for each of the three meal periods. The bisque had absolutely no lobster in it, and my boyfriend was given a strange soup in lieu of the “ham and cheese mountain” appetizer he had ordered. The lobster tail I was given was covered in something very unappetizing, and the side for both of our entrees was something unappealing featuring boiled cabbage.We visited that restaurant 3 times for meals, ordering the same “chicken marsala” entree with french fries because our stomachs were upset from the second day of our trip on. Each time we ordered this entree, it was different - the first time the chicken breast was breaded and there was no sauce, the second time it was grilled with a small amount of salsa (delicious!), and the third time it was a leg and wing with no sauce. The staff usually did not return to inquire whether we needed anything after the first time they poured us a drink. Food at this “privilege” restaurant was only available during specific times, so if we wanted to eat at other times we had to walk a kilometre, or catch the trolley to the main lobby. (This meant many daily tips that residents of the regular resort wouldn’t have been required to pay, which would be fine if we didn’t have to wait for a ride.) Food was available in the buffet, but only during the same times as our restaurant. We can only assume that the 24 hour restaurant was closed down because of the small number of guests. Service in the buffet was terrible. Tables were left unclean, so once we found ourselves a table we would wait up to 15 minutes for a server to give us cutlery, napkins, or take a drink order. Food at the buffet was inconsistent yet repetitive. It seemed that if we liked an item, it would not be replaced, while unpopular items would remain replenished. We greatly appreciated the fresh pasta bar and grilled fish/meat station, however the flavour of almost everything we ate at this resort was just slightly “off.”The New Year’s Eve buffet was outstanding, with plenty of options, champagne, and beautifully carved edible decorations. The resort gave each guest a bag of New Year items, along with a glass of champagne and lucky grapes at midnight. Another highlight was the Cuban party held at the outside restaurant by the main pool for lunch on Saturday. The pork and crackling were delicious, and we thoroughly enjoyed trying juice from the sugar cane, that was freshly prepared. If only the rest of the week was as enjoyable.The main bathroom beside the buffet was always out of toilet paper and never had hand towels of any sort. The floors were usually wet from the toilets, and the only soap was in an unlabelled and uncapped bottle beside one of the sinks. My boyfriend and I decided to make use of each of the pools, but were very disappointed to experience that they had bolted the washrooms at two of the pools, and had the bars closed down. We enjoyed the seclusion to a point, but having washroom facilities readily available should be a bare minimum expectation. It truly felt like we were not privileged, despite paying to be in the “elite” side of the resort, because we had to take the trolley multiple times a day to get anywhere. I assume that during high season this side of the resort might be more desirable, but with such a limited menu we were forced to go to the other side for most meals.Upon two occasions we required room service, as we were being picked up before 7:30 am for an excursion as well as the bus to the airport. Unfortunately for us, the resort changed their room service hours to the same as the restaurant, so we were unable to even order a sandwich to take on these long bus rides. The morning of the excursion, I went to the restaurant at 7:20 hoping to grab a few things from the salad bar to take with us, but the staff had not even set it up yet. I asked if they could possibly make us a couple of sandwiches (bread, cheese and ham), and this request was not appreciated, although it was granted.Typically, when staying at a resort, I prefer to eat in the specialty restaurants every night. Here, they were absolutely disgusting. (The resort had only one restaurant open per night, simply changing the plating in the same room each night.) We ordered the chicken soup in the Cuban restaurant because we were feeling unwell from the food. My soup had minimal pieces of chicken, while my boyfriend’s had only 2 pieces of spinach. I ordered fish which came out black - not from charring - and had me running to the toilet immediately upon consumption. The soups we ordered in the Italian restaurant were similar - meaning my boyfriend’s minestrone had two large pieces of broccoli, while mine had none. I enjoyed the lasagna, but the pizza my boyfriend ordered was inedible.This was my boyfriend’s first trip to Cuba, and I can assure you that neither of us will be returning. I have never had such a terrible experience at a resort, which is only magnified by the fact that this could have been a truly beautiful resort. (When we asked for a map of the premises, we were told that the resort had been sold and was changing ownership - another possible reason for the poor food and service).This feeling was shared amongst several other guests with whom we were speaking.*Incidentally, we suggest bringing mosquito repellant if you travel to Cuba during the winter months.
Fabulous resort. Very friendly stuff, relaxing atmosphere, beautiful beach with white sand, drinks and food very tasty. I loved sitting in the balcony of my room looking to the stunning sunset. We will definitely come back
My wife and I went this resort for one week starting December 27. The small beach was clean, no debris of any kind. There were no kids, but we had full access to the main hotel and its almost 2 kilometres of beach. A lot of the beach has been cleared and new umbrellas installed. They were building lots more. The food at Cayo Libertad was good and when we wanted more variety, we went to the main buffet and their à la carte restaurant. They prepared a sumptuous dinner for New Year's Eve with all the lobster you want, smoked salmon, all kinds of shellfish, roasted suckling pig, turkey and a bunch of other stuff. For those so inclined, there were high quality desserts galore. The resort is rebounding and everyday we saw fewer signs of Irma's devastation. It probably will take a while to replace the beach grills and restaurants.All the pools were working, but we used the one on Cayo Libertad because it was quiet. All the staff was very accommodating and we had fresh towels whenever we wanted. It was simply a matter of asking any housekeeper nicely.The bottom line is that we enjoyed the concept of a quiet resort with access to all the facilities of a bustling one. The resort was not very busy and we were able to check in before lunch and to check out late in the afternoon. We plan to return.
Let me start with the positive, in the dining room at lunch Alfredo, YISLEIDYS, Yamisleidys ad Yaimy were fantastic and very attentive to all our needs. The stars employees were KENYA AND NANCY, in guest services at the Blau. The grounds are beautiful and the room are very nice and clean and our maid was great. Dinner service so bad, absolutely not attentive, had to get up and get our own wine, at night employees were coming to get their dinner and we were forgotten about from the staff. the food always the same and nothing to nice to say. The buffet for X-mas Eve and NYE was excellent. The restaurants do not bother making reservation the food was awful. We were not told that 3/4 of the hotel was closed so hardly no entertainment.Front desk Staff Amy was excellent.So many mosquitoes ensure that you bring insect repellent. We were told that the hotel is now sold but they new owner will have to do a lot to ensure staff training especially in the evening. Even at the bar at the pool, there is more staff having coffee around it then customer......This was our second visit, our first visit was at the Blau and we decided to upgrade this time and go for the adult section only.... was it worthwhile, nope. Definitely very quiet but service and food left to be desire.Even at cigar bar staff received better service than the client. Considering their were 5 at our tables and another table of two persons and you get no service because the staff takes priority..... Do not think this is a good thing.unless you are there when the maid is there you are unable to get a clean beach towel.We have gone to Cuba now twice a year for the past 15 years and only had good experience with hotels, food and service. this hotel has a lot to learn about service and food. I understand that I will never have a gastronomic meal but the food we were served was absolutely terrible in all the restaurants and even in the LIBERTAD dining room absolutely no selection in the evening and antipasto bar the same for lunch and dinner with lots and lots of flies around the food.
Let’s start positively, this hotel is situated on an exquisitely small island (Cayo Libertad), at the far end of this beautiful peninsula (Varadero). All 15 or so townhouses are dotted around the edge of the island, so each room faces the sea or marina. Not many damages from the big hurricanes shown, much to our relief. The little beach on the north side is perfect for a relax sunbathing.Well that is about all I can say nicely about this hotel. Here were a few things I found:1. Beach towel: The house cleaning ladies supposed to change the beach towel. They would not leave fresh towels, unless I returned the used ones. We had to go to the beach one day without the towels, so the cleaning ladies would exchange them. Once out of our eight day stay. 2. The hurricane left three huts on the beach standing, a thick belt of dirty debris. No one want to swim in the sea.3. The chef in the only restaurant did a good job of making everything tasted like rubber chicken, or salt fish.We booked this hotel because its five stars rating and adult only style. However, we were told on our arrival that “the hotel is not full, so other customers with kids are in the adult only area. We charge you the regular price only anyways. You need to contact your travel agency for refunds.”To the management credit, they arranged on-demand transport for us to use facilities in Playa Marina, a sister hotel.This was the fourth time we came to Cuba, this was only time I am disappointed. However, I still think this hotel is good place for relaxing and recharging, if these little things are not important to you.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- Daily buffet breakfast, lunch and dinner
- Unlimited a la carte dinners (reservations required, based on availability)
- 24-hour unlimited domestic and selected international and premium brand drinks
- Daily activities program
- A variety of daily sports
- Nightly entertainment
- Selected non-motorized water sports (1 hour/day): Snorkeling,Aquacycle, Windsurfing, Kayaking
- 24-hour snacks
- Mini-bar (water, soft drinks and beer)
- 24-hour room service
- Turn-down service
- Bathrobe and slippers in room upon arrival
- Admission to the disco (drinks included)
- Introduction to scuba diving in pool (3 days/week)
- Access to the services and facilities of the Blau Marina Varadero
- 85 Junior Suites
- 1 a la carte restaurant
- 1 Bar
- 2 pools
- Tennis court
- Fitness centre
- Spa (fee)
- Tour desk
- Business centre (fee)
- Currency exchange
- Gift shop
- One king or two double beds
- Full bathroom satellite
- Hair dryer
- In-room safe
- Iron/ironing board
- Balcony or terrace
- Robe and slippers
- Pillow menu
- Turndown service
- Ocean view
- Maximum of 3 adults
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Blau Privilege Cayo LibertadVaradero,Cuba
- Hotel Contacts
- Extra Info
Autopista Sur Final, Punta Hicacos, Varadero 42200 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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