Blau Privilege Cayo Libertad
- What's Included
- All Inclusive Features
Our first impression was "wauw. What a nice resort". The infrastructure is truly beautiful. We arrived at +/- 15.00h and were very hungry. Our first stop was to go to the restaurant at the cayo Libertad for a snack. We entered the restaurant, were stared at by the staff so we left. We went to the pool bar asking where we could eat and they sent us back to the restaurant. When we re-entered we asked if we could eat something and were offered either a ham & cheese sandwich either a burger. (it was a truly delicious sandwich tho). After dinner we wanted to take a shower. There was NO RUNNING WATER in our room. I called the reception, they annoyedly told me to wait untill 6pm.At 6h30, there was still no running water. I called back, they said "wait till 8pm".We went to dinner at the restaurant, wanted to order a starter (which was listed on the menu) but we could only choose main dishes. Desert and starter were from a very sad buffet. After dinner, the reception rang us to tell us that the cayo Libertad pool would close tomorrow due to maintenance. At 8pm i called back because there was still no running water. They said "wait till 9pm". I took a shower by 10pm. For my breakfast i wanted to order soft boiled eggs off the menu. I specifically asked if the eggs were soft boiled. I recieved hard boiled eggs. I also ordered bacon with hashbrowns and recieved bacon with mashed potatoes. The coffee however was the best I've ever had. There were birds eating from the bread-buffet. Really unsanitary. You cannot drink a coctail at the restaurant. I wanted to order a coctail during the daytime at a poolbar and i sat on a seat for 15 minutes by the bar. A Spanish friend of the bartender mentioned that there was a "clienta" twice and still he ignored me COMPLETELY. I went to the reception to ask if the bar was open and they said "yes yes its definitely opened". We went to dinner at their Italian restaurant. The food was just awefull. The English of all the staff is substandard for such a resort. Customer service is beyond bad and the place is filled with disgusting drunk tourist who enjoy the all you can drink bar. Pro's :+ nice pina coladas (if you can get your hands on one) + great coffee + nice, big pools (if they're open) + bellboy service to drive you around the property Con's:- bad customer service - uninteresting staff with bad English - bad food(not just not good, it was actually bad) - mouldy smell in the rooms
We loved our stay here. It's beautiful and very private. We had the beach to ourselves often. We also had the pool to ourselves all the time. There were lots of secluded and private areas along the beach as well. Our room was huge and its villa style with four rooms per block. It's gorgeous and European looking. We requested and got an ocean view- large private balcony.Pack snacks! Lots of them - there's nothing to snack on. Also bring your own bubba cup and lighter/matches. Lots of cigars- no way to light them! This is NOT a party resort. The bar closed at the pool at 6PM. There is a lovely (small) cigar bar which is open later. It's a bit of a walk, but not too far. If you're looking for seclusion and quiet this is a great place. Food- not the best. average to not good. Italian buffet style and the food is left out- always. Cats and other animals roaming around the open restaurant - but the view is amazing! You wait a long time for empty food to be replaced as well. The coffee was the best ever!! I survived on crepes, coffee and Pringles we brought from home. It was March Break and it was quiet, peaceful and relaxing. There is a sister hotel (marina) that you can take a golf cart over to if you want more food choices or want to party. Note that check in isn't until 4 and they won't be ready if you arrive early so dress for the weather- it's hot! Speaking of hot- hot water was hard to come by- shower really early or in the afternoon. This would be a great honeymoon place (if you're not a fussy eater). Most staff did not speak English that well, but they were friendly. Also we were the very last stop on the milk run for the tour bus from airport to hotel and first picked up for return. Ps. Bring toilet paper! We had some in our room, but none in the restaurant, or sister hotel!
Great location, good sized rooms, excellent service in Bar and Restaurant. great experience because the hotel was not full and we profited from all the facilities. Great beaches. We also visited the Blau Marina where we found great staff at all the restaurants. We also enjoyed the staff who took us from one hotel to the other on the electric trolleys.Points to improve: Bar staff at the Marina Blau, food inconsistency depending on which day you visited. Thank you to: Carlos, Claudia, Maday, Yosvani, Aldo,Yislerdys,Sandra,Zeria, Alades ,Yaisy et Waldo the Gardner and Armando the driver and so many other we cannot remember the name
Hi, this is my first review on Trip Advisor and thought it was important that I chime in. My wife and I stayed at the resort from July 30th to Aug 13th (first two week stay in all inclusive). This was our experience:Reception: Great! We got in late and all our room and info was waiting for us and 10 mins later we were in our room.Room: 2905 (bottom floor): Big- Big!!! Clean. Great big patio!!! Was cleaned properly every day and our towels were changed on a regular basis (as well as bed sheets)...Same as at home!!!!Beach: The main beach is AWESOME!!!! The private Beach is small and not totally sand (bit muddy)...so we spent our Beach time at the main one...quiet (though there was animation). Staff: Was great...friendly...ready to serve. Special Thanks to the Staff at the Privilege Pool (Ronaldo and Aldo as well as gardener Alberto and Sandra the housekeeper), the staff at The Penon restaurant Sandra, Yesleidis and Ariele...who always remembered our drinks and coffee preferences as the guys at the Pool. Food: IT's CUBA...it's not supply and Demand...it's supply! We ate every day and the Italian a la Carte and Lobster night were very very good!...We went for Sun, Relaxation and Beach not Food!!!The Negative: One of the staff (Edel) ...golf cart driver...is there to sell his services (Taxi rides to Habana, Cienfuegos, etc) vs being interested in your stay. We chose to go with somebody else and when he found out completely ignored us as guests of the resort...one night turning his back on us to pick up his phone vs driving us to our room. We choose Eyewitness Cuba tour/guide (found on Trip Advisor)Would return!
The good: Beaches are nice (though the 'private beach' for this part of hotel is much worse than the main hotel beach) and pool in this area is good, though 'infinity' pool is somewhat exaggerated... Room was a good size and air conditioning worked.The bad: Where to begin?! I am not normally a complainer and have never left a negative review before but this place drove me to it with their lack of acknowledgment or care for their service.The worst episode involved my girlfriend ordering a plate of pasta in the 'private restaurant' (which by the way is to be avoided at all meals at all costs...less atmosphere than the moon, rude staff, chef has clearly never even learnt to use a microwave, run out of basic items for 5 days in a row e.g. potatoes, pesto, mint despite the main restaurant having them; music ranging from nothing to dreadful depressing 80s songs to an awkward string quartet one evening!) which came with a clear smear of fresh blood on the side of the plate...disgusted we showed the staff who shrugged and acknowledged it was blood and took the plate away with no apology or anything simply bringing out a new plate a few mins later (which we didn't want anymore) and still no comment on the blood.The food across the board was near enough inedible...will upload some pictures of a variety of slop on offer at the buffet when I get a chance but we ended up dreading every mealtime at buffet or a la carte where even the most plain dishes such as pasta and cheese would still be horrendously over-cooked or the 'seasonal vegetables' that were tinned carrots and green beans was another good one! Don't get me wrong, at an all inclusive in Cuba you expect fairly poor food so we weren't after gourmet experience but it should be possible to serve something simple that is edible at least and not be picking through a buffet dreaming of the air-france plane meal on the way home!!!The gym is the oldest most run-down affair you can imagine, I didn't feel safe using any of the rickety old equipment.The whole experience was more one of lots of little things that in themselves wouldn't be a big deal but when strung together got tiresome. For instance they were out of mint for all 6 days we were there...in the land of the mojito! Staff were desperately disinterested (with the exception of the pool boys and a couple of the bar staff who were nice), I guess this could be due to working in Socialist state or in a hotel with no tipping as we had similar (lack of) service attitude in hotels in Havana but you were left with the feeling that you were putting them out by eating in their restaurant. When we eventually had a word with 'Freddy', the acting manager, about the blood incident and other things he was very apologetic and said he'd pass it up to management who would be in touch with an apology but predictably that was the last we heard of it.So all in all, we enjoyed the stay overall by virtue of the weather, the pool, the sea but it was severely tempered by continuous gripes of service, food, run down areas of the hotel. The hotel is advertised as a 5*, I don't know who awards such ratings (I presume the government who must own the hotel) but no independent agency would be able to give it more than 2* for either hygiene or quality.Stay anywhere else would be my advice and probably avoid Varadero altogether as the other hotels we drove past looked pretty sketchy too, but at least they were probably cheaper. Shame as the beaches are paradise-esque in the area but as are beaches on all the other Caribbean islands too so head elsewhere would be my advice.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Daily buffet breakfast, lunch and dinner
- Unlimited a la carte dinners (reservations required, based on availability)
- 24-hour unlimited domestic and selected international and premium brand drinks
- Daily activities program
- A variety of daily sports
- Nightly entertainment
- Selected non-motorized water sports (1 hour/day): Snorkeling,Aquacycle, Windsurfing, Kayaking
- 24-hour snacks
- Mini-bar (water, soft drinks and beer)
- 24-hour room service
- Turn-down service
- Bathrobe and slippers in room upon arrival
- Admission to the disco (drinks included)
- Introduction to scuba diving in pool (3 days/week)
- Access to the services and facilities of the Blau Marina Varadero
- 85 Junior Suites
- 1 a la carte restaurant
- 1 Bar
- 2 pools
- Tennis court
- Fitness centre
- Spa (fee)
- Tour desk
- Business centre (fee)
- Currency exchange
- Gift shop
- One king or two double beds
- Full bathroom satellite
- Hair dryer
- In-room safe
- Iron/ironing board
- Balcony or terrace
- Robe and slippers
- Pillow menu
- Turndown service
- Ocean view
- Maximum of 3 adults
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Blau Privilege Cayo LibertadVaradero,Cuba
- Hotel Contacts
- Extra Info
Autopista Sur Final, Punta Hicacos, Varadero 42200 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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