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Beautiful quiet location right off beach. Still has damage from previous storm. Food better than last two hotels I stayed at in Cuba. Dining room very close to water and I felt like I was eating on a cruise ship. Spent alot of time watching brown pelicans dive in water at beach behind room. Feed pelicans at al capone restaurant down the beach for a tip. Had on / off water in hotel room during my last three days of stay. It usually happened during dining hours and was back on by 6 pm. Stayed in building 14 and it was connected to kitchen and I saw wet area between buildings so I think water was being diverted between my building and dining room during the day. Room clean but small black ants that did not bite but were annoying. Luckily I had brought insect repellant with deet and one spray killed them. I accidentally left closed peanut butter jar on dresser and when I opened it ants were so small they had crawled under lid. Salad dressing in fridge was fine. Bring lots of ziplock bags. Ants were in closet, on wall by bed and in dresser drawers, under bathtub and around sink.Some guests farther away complained of red ants that bit and left welts, as well as mosquitoes. I didnt see any but I did see their bites, hives and welts. I don't think there is nurse on site but health clinic is just down road. I am thankful I had none in my room which was on second floor. I found Hours of hotel all inclusive odd. Pool closes at 5 pm. Pool bar closes at 930 pm and snack bar open 12-430pm . Snack bar food was good pizza, grilled ham and cheese , burger and fries. They had ketchup but I have learned to always bring my own just in case. One day they ran out of fries. Pool bar had both crystal and buckaneer beer but 24 hour lobby bar only carried buckaneer. Lobby was also only place to get coffee other than in morning at dining room. Slushie drinks were only at pool bar and usually only one machine worked so it varied between lime and pina coloda. After several days of asking staff I finally located al a cart restaurant. Woman who books restaurant wears white shirt and black skirt and can be located around lobby/ restaurant/ pool area about 1030-1130. Restaurant is in building 12 but you cant show up without reservation. Times are 7-8 or 8-9pm and there are usually two choices. Cost is included but tip is expected. There is kiteboarding business located in building 12 but I think cost is extra. Pedal boat by pool is free but only used when water is calm. Bottled water is probably not included with room. We purchased it at lobby bar for 1 cuc, then was given it free from lobby bar, then told we could not putchase it at all from lobby bar and had to buy it for 2 cuc from small store near pool. If you are going to this store go early in the day because the store is open 9-5 but we went twice at 4 and no one was around. Daytime Pool side entertainment is access to ping pong table, pool volleyball, tennis court and board games. Also was bingo and a raffle. At night entertainment consisted of a different activity each night dance group, aqua water show , magic act and singer. Shows were good, but grab two drinks at 920 because bar closes. Poolside bathrooms were usually out of toilet paper and had no toilet seats. On weekends entertainment was busier as alot of cuban families from havanna come to hotel for the weekend. Friendly dining staff. Some salad dressing in restaurant. On three occasions greeted in dining room by staff in cuban costume and on two occasions live music in restaurant. Hotel is apparently under new management and they are attempting to makes changes. Food although good, as far as cuba goes, is not very hot. In the morning we asked cook making omlets to heat up meat or french toast for us. Dining room windows couid be cleaner. Bathroom in dining room has definite problems with septic, which we luckily could not smell from dining room. Hop on hop off bus runs in front every hour at 5 cuc for the day and connects free to hop on hop off bus at varadero which runs every 30 min. This Bus is not red or double and is blue and smaller than reg bus. It comes somewhere around the hour or 20 min after it. It is supposed to run until 7 pm but we could never find after 4 pm even when we waited two hours. Cab is around 5 cuc from top of street or about 20 min walk. Hotel does not change currency so change money at airport or go to small bank where you change buses. You will need passport to change money.Safe is available at extra charge. It is added to your key. We didnt do this. We did however lose door key card and were told it had been recarded to new card and wouid no longer work. When we found keycard we lost it did work, so they were wrong. Sunwing rep comes to hotel around 330 pm for booking tours, prices are in cuc. Some tours are cheaper on plane but aren't refundable so makes sure they are exactly as you want as some tours are different such as havanna tour is sold on plane but havanna /cigar factory tour only sold at hotel. You no longer need to save the 25 cuc for airport, as included in sunwing price but you do need to go to sunwing tour meeting the first day at 330 pm to reserve your seat on the return airport bus. Check out is 12pm and our airport pick up was 230. Key didnt work at exactly 12 and we had to go to lobby to get last bag out of room. Hotel stored luggage for us in storage area.
If you're an experienced traveller comfortable with living like locals, then you might enjoy this place but the average traveller will be disappointed by the lower standards. Here are the pluses: the food at Club Karey was surprisingly good by Cuban standards (I've been there 3 times and Cuba is infamous for the poor food quality). Bartenders are very liberal with the amount of alcohol they pour. There's no single supplement so there are lots of single people to meet if you're looking to make friends. The place is quiet and you never have to fight for a pool chair, etc. The staff is friendly enough and they all speak English pretty well. The pool is really clean. The beach is right there and sparsely used. Probably most importantly for most folks considering this place, the "resort" is really cheap. Now for the negatives: It's not really a resort in a conventional sense and if you go in thinking you'll be at an all-inclusive resort, you will be frustrated. A lot of the guests didn't have running water. My toilet stopped working half way through. There was black mould on the ceilings and the room smelled incredibly. You can't open a window because there are no screens. I used incense but even so the smell was overpowering enough to wake me up at night. All the guests were covered in bug bites. I brought my own bedding and laid it on top of the hotel bedding and I had the least amount of bites of any guest, which makes me think they were bed bug bites. I had to leave the bedding behind. There are stray cats everywhere and other resorts on the strip had stray dogs so just be aware of that. The drink choices were laughably limited. There was one lemonade slush they could use for a "fancy option" but mostly it was beer on tap and then spirits with pop. They had a cocktail menu with interesting things listed but could never make them. The whole place is in need of serious repair. My house had a giant window by the door with no glass. Since the door stuck all the time, I took to walking into the house through the giant glass-less window and I think that says a lot.Overall, if you think of it as a step up from camping, you'll be amazed by the comforts :) Otherwise, look elsewhere. I was ok with it because I was a single traveller looking for a super cheap getaway (as I have a big expensive trip planned for the summer but I needed to escape the Canadian winter). I figured I was ok camping and ok staying in hostels so I could manage. I wouldn't go back. I brought things I knew would make my stay more comfortable (my own bedding, incense, a kettle for my room, peanut butter, spices for the bland food). If you're willing to go to all this kind of trouble and don't mind roughing it for a cheap chance to get in the sun/pool/beach then go for it, but you might need to try several rooms (most guests did) to find one that has everything you need.
The location is wonderful, right on the ocean. Water was intermittent in our room. No hot showers. Beef selection was only the tongue or canned. There was a good selection of fruit. Our room was very clean.
If you want a genuine Cuban hotel, this is it. Located in Varadero between the Canal and the ocean, it is a very quiet and small hotel. From there, it is easy to walk to downtown Varadero or even to Santa Marta that is a small cuban village across the bridge on the left.Breakfast are great. Eggs with bread and coffee, some fresh fruits. I have nothing to say. In january there was more options for fresh fruits than on this trip in march. But I didn't see so many fruits on the street either. So I guess, it was just a problem of being in between seasons for local fruits in march.Lunch is also delicious at the snack bar by the pool. Pizza, burger and sandwich are great as are the french fries. And you get to eat outside which is always a plus.Dinner was ok in January because the grill was open. So you could have meat or fish on the grill. In March, because of the low occupency of the hotel, the grill was closed and the buffet kept at a minimum. I only ate once or twice there for dinner. All the other nights, I ate in Varadero.Rooms are fine. I was in Block 20 in January and I have nothing bad to say. This time I was in block 18. We didn't get hot water for 4 days. But the day I was leaving they were replacing the system. So I guess this will be soon fixed.Employees are really nice. They do remember you from one time to the other. The only one that is really, but really annoying is the night bartender at the lobby bar. I don't know his name but he is about 35-40, white with grey hair. When I asked him to fill my small bottle with wine (about 350ml), he started to make faces at me like I was exagerating. I never drink during the day and this is what I drink at night, wine. Some russians drink more in a day than me in a week. Anyway this barman started to make nasty comments on me, in front on me, to his colleague, in spanish... the only problem for him was that I did understand everything since I do understand cuban spanish. I told him that this was unacceptable but he just didn't care.In the rooms, A/C is working really well.Anyway... all this to say that I will most probably go back,.
Bugs in the room, bartenders selling the best booze out "the back" horrible inedible food.I became vegetarian. Mystery bins of food, one spoon for 8 platters, filthy dishes, weiners boiled for breakfast then floated in ketchup for lunch!!! Bugs in the meat dishes at the grill. We were actually told to go two hotels down for their buffet because it was better and they had our orange bracelets too! Really hotel staff told us this?The place is falling apart. Giant cracks in the main lobby roof, no water, no hot water, no beach to speak of (not their fault from the storm), services advertised by sunwing did not exist. Entertainment was poor, they tried hard. Pool entertainment was pathetic and the guy was a creep. Poor service in the restaurant I mean really poor. So sorry I wanted to have an authentic Cuban experience.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch & dinner plus snacks
- 2 a la carte dinners with reservations
- Unlimited domestic drinks
- Non-motorized watersports including snorkeling, pedal boats, sailing & windsurfing
- Daily activities & nightly entertainment
- 135 rooms
- Buffet & a la carte restaurants
- Snack bar
- 3 Bars
- Tennis court
- Fitness centre
- Massages (fee)
- Internet (fee)
- 1 double or 2 twin beds
- Satellite TV
- In-room safe (fee)
- Bathroom with tub & shower
(Maximum occupancy per room is 3)
Resort Location Map
- Hotel Contacts
- Extra Info
Calle 0 Reparto Kawama, Varadero 42200 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
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Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
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