- What's Included
- All Inclusive Features
Location: On beautiful Varadero beach, next to Villa Tortuga. 5 minutes to downtown Varadero, 20 minutes from the airport.
This is our third time to Cuba. Great place with so much rich history. I am also a person who loves to give people, places, resorts the benefit of the doubt; and therefore was shocked to know that this hotel unfortunately lived up to the comments left on this site. This hotel is one of the oldest hotel in Varadero I wasn't aware of this, until I was told by a former resident of Cuba who now resides in Germany. The staff @ reception can be exceptional rude and disrespectful and if they don't like you, will speak about you in Spanish. DO NOT CHANGE YOUR MONEY @ the hotel there is a surcharge of 5% to change your money. The bank is a 5 minute walk from the hotel. The hotel could do a with a lick of paint and is quite dated. I had severe back pain, because the bed was so uncomfortable and springy ... The hotel, is very, very, very, popular with the Cuban locals - when it came to meal time, there was a stampede with overloaded food on plates .... On a positive note - the hotel did move me to another room, because of the bed; but the fridge in the room smelt "incredibly fishy" - the beach was lovely & Ivan (bar man) made great tequila sunrises 🍹Would I go this hotel again ..... no
We chose Kawama as we got a very good price for a 2 week vacation and we wanted to be close to Varadero. We enjoy going out for dinner, and this place was a great location for that. It was in walking distance or a taxi/horse&cart or a cool ride in and egg shaped vehicle. This place has a lot of good and not so good things about it. Not so good first, if you want an up to date room, do not go here, the beds are older, and the place is rustic. The front desk ladies are unbelievably unhelpful. It took me 2 days to get the bottle water for my room. The food, well I have nothing to compare to other resorts as first time in Cuba, but I thought it was better than expected, but.... have to not be picky, yes food is reused in different dishes, but every other AI is the same I have been to. The beach chairs are also a bit gross on the beach torn and moldy. Now for the good things, and yes I think there was a lot of good things. We were in bulding 3 superior room, it was close to everything, the maids did a very good job of cleaning everyday, and we always had hot water, the tv worked and so did the air conditioning, we did have a mini fridge in our room also, no gross bugs either in our room. The main pool area was lots of fun, although people are rude about throwing towel on chairs then off to the beach for half a day then back to the pool chair they have saved all day. The pool was clean, they have bathroom right there and they always had toilet paper. The grounds of the place were also fairly clean. Also pool bar and entertainment are right here by the pool. I enjoyed the daily bingo in the afternoon, so much fun. They made one lady jump in pool with cloths on when she called bingo when it wasn't. The beach here is beautiful, lots of palapas, chairs are a bit grungy, we brought cheap airmatresses and put them on top of chairs and then good. Swimming was sooo nice. I thought the nightly entertainment was realy good, live rock band, dancers, better than some I have seen at other resorts that are nicer.The food in the buffet was fairly good, it was always busy, service was good and waiters were very nice. always found something to eat. They also had a coffee bar which was nice and quiet and had great coffee. The al la cartes, well being there for 2 weeks we went to the 3 of them, and they were o.k. the one beside the buffet had good food. They had a foam party once a week at pool. loud music and lots of foam, it was fun to see. They also had a bbq luncheon on the grounds outside buffett which was also nice. There are some people who come back to this resort year after year after year. We were fortunate to meet a very nice couple, who gave us a few tips on lots of things. We also had a nice special dinner with them in the al la carte, the repeaters are well known to the staff, but they are good to each other in return. So
Only thing worth it, the beautiful, warm, clear water.The food, they got it all from the dump, butter was out dated, the food, no words to describe the taste, or no taste.Room, disgusting, beds uncomfortable, lights didn;t work, took 2 days to get hot water, never any toilet paper.Again, rated as - 10, will never ever return, not worth the money or time .
Love this place , been 4 times sure I seem to have problems with the bugs there lol but for that's everywhere I go lol , I think the food is amazing , we are the first ones up there always lol , entertainment at night , is very cool , the staff are all very welcoming ,I don't care about my room well because I'm not there for that , I happy with a bed lol , can't wait to go back soon !
My boyfriend and myself stayed at this resort the first week of January 2017, and i must say we tried our absolute best to make the most of our vacation but it was really hard being at this resort. It all started when we first arrived, the room they gave us was the size of a box I'm not exaggerating. The room was tiny and very dark, the windows were very high on the wall and the beds were practically on the floor, everything was falling apart and there was no way we were going to sleep in that room we went back to the front dest and told them to move us, they did not offer we needed to be persistent as the ladies at the front desk where incredibly rude. We got a cheep deal to come to this resort so we took it and the ladies at the front desk kept saying "you get what you paid for"... really??? So they were pretty much saying we deserved that awful room because we got a good deal and didn't pay as much. It was just awful, we fought back and fourth for ever it seams and waisted our first day, we then went to our Air Canada rep and she did more for us by speaking to them at the front desk and they then offered us a different room in a newer part of the resort which wasn't much different but still it was a bit more livable. THE PROS were that we had our own separate pool and easy access to the beach, we had our on bar that was in our building block and a little buffet, mind you there was no variety. THE CONS of our new room location was that it was a crazy CRAZY walk to the main area where they had the buffet and the entertainment, it was probably 10 minutes to get from our room to the buffet. OH and the tv was about 100 years old and was static and such a piss off. The bathrooms were raunchy, and falling apart, the ceilings were coming down and there where stains in the corners, it was so inhuman i swear it was so hard living in that room fro a week. THE FOOD: It was always cold, major line ups, NO VERITY!! it was literally awful i ate bread for a week!!! Everything was gross and watery and just disgusting.. there is nothing nice to say about the food. The snack bar sucked no fries no NOTHING it was really just awful we starved majority of the days. And some days there where line ups to get into the buffet and we had to wait outside for SO LONG! it was thunder storming one night and we waited outside for 30 minutes!!!! THE POOLS: They were big, but dirty. However i will say that the pool near my building was cleaner then the main pool, there were always people cleaning the pool outside our building but somehow it was always still dirty.. lots of sand and grass and leaves. DRINKS: **NOT ALL BARS SURVED BEER**!!!!!!!They were way too strong, i threw away every drink. Unless you like strong drinks then your good. They had no smoothy machines, no slushy machines literally NO VERITY!!! GROUNDS: Every building looked like it was going to fall apart thats how old this place is and i know they take pride in being the oldest resort bla bla bla, they do not take care of the ground at all it was UGLY thats the best way to put it. EXTRA INFO: You have to pay for your safe in your room. none of the staff will respect you unless you tip them. STAFF should always be respectable and not expect tips, once they've shown their mannerisms i will definitely tip you but NOT when the staff needs it to even notice I'm there.i want to close off by saying i am not a picky person, if the rooms are livable ill be fine but this resort has so much work to do, it was dirty and ugly, there was nothing memorable about this resort. We will never return to this resort it is not the right fit for myself or my boyfriend.The only staff that helped us in any way was Orestes in the buffet, he was wonderful and tried so hard to make us happy and he did! This resort really should thank Orestes he is the only reason we were not completely miserable the entire trip.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Daily buffet breakfast, lunch and dinner
- Grill lunch
- A la carte lunch and dinner, reservations required (dress code may be required)
- Unlimited domestic and select International drinks 24 hours
- Pool/beach lounges
- Beach towel service (fee)
- Pedal boat
- Day & night tennis
- Aerobics daily
- Board games
- Pool table
- Disco/karaoke, drinks included
- Dance lessons
- Spanish lessons
- 1 Introductory scuba diving lesson at pool (subject to availability)
- Daily activities
- Nightly entertainment
- 235 rooms in several 2-storey villas
- 3 Restaurants including 2 a la carte restaurants: International, and Italian (dress code & reservations may apply)
- 4 bars
- Snack bar
- 3 pools
- Children's pool
- Grocery store
- Laundry service (fee)
- Massages (fee)
- Tennis courts
- Internet (fee)
Standard Rooms include:
- 2 twin beds
- Satellite TV
- Full bathroom
- Max occupancy 3 persons
- Same as above but includes:
- 2 twins or 1 double bed
- Complimentary stocked mini-bar upon arrival
Kids Deals - 1 child 12 years & under stays and eats free when sharing a room with 2 adults.
For the Kids - Kids' Club for ages 4-12 plus a wading pool. (10am-1pm and 2:30pm-6pm daily)
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
- Hotel Contacts
- Extra Info
Calle 1 Reparto Kawama, Varadero 42200 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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