- What's Included
- All Inclusive Features
Location: On beautiful Varadero beach, next to Villa Tortuga. 5 minutes to downtown Varadero, 20 minutes from the airport.
We stayed a week. The Transfer from airport to Hotel that we had included never showed up , none knows about Jumbo tours !!!! The hotel is rusty and dirty . The staff was friendly but they looked tired because the hotel was full of local residents and didn't have enough workers to attend the visitors . The snack bar had a huge line and only had one person to give the food and drinks. They ran out of food because the locals were ordering 33 hamburgers at a time leaving the others nearly any food. They didn't have manners and screamed a lot. Natasha from El Candil Bar was pretty nice and friendly . Tamara from La Tasca buffet was pretty nice and helpful , she always had a smile. The entertainment at night was pretty good. Jose Visoso ( lifeguard boss) was very friendly too. The worst part was the checking in The receptionists were slow because they have to do everything by hand. The rooms were not ready by 4 pm and the bedsheets and towels were still in the laundry by the time we got to our room.
We had a pleasant staying. We booked a room with breakfast. All guests with this booking style are in the same area separated from the all inclusive guest area. The breakfast-only area has a pool and a restaurant where you can have decent lunch and dinner for low prices besides the included breakfast. The included breakfast is not a buffet style but it is a good. The hotel has a little car to bring you from the desk area to your room during the check in and check out processes. We were offered this service when returning to the hotel at night time too. The room area was close to the beach. The room was decent. It had a little fridge. As many hotels close to the ocean water, constant renovation is always needed but overall the room was OK considering the lowest price. The beach area was calm and only occupied by hotel clients. Other nearby hotels share the beach with local tourists coming for the day.
First of all, let's start with the positive. not because there are many, but because I believe in finding the good in everything, and everyone.Cuba is a beautiful country, with stunning beaches. You will enjoy the step back in time, for however long that lasts, the country is already changing dramatically to tourism.Now let me tell you about my experience with Hotel Kawama. When we arrived after twenty fours of travelling, tired, hungry and hot, we waited at the reception to be served. I had already emailed the hotel to confirm the sea view and room upgrade our booking company (a separate review for them) had promised us. We waited behind a couple who was being served, and despite there being four receptionists standing behind the counter, only one woman was actually dealing with guests.When our turn came, I walked up to the desk with a big smile, said hello and handed over our passports. The lady, gave us no eye contact, didn't respond, took our passports and began checking our details.We thought that was a little off, but had experienced immigration and so thought maybe this was just the Cuban way.We booked bed and breakfast, and that is the key to the rest of this story. Those who booked all inclusive will have a completely different story to tell.The lady put our band on our arms and said 'bed and breakfast' her first words to us. She pointed us to the front and said 'wait there.' As we left a little bemused, the couple behind us approached the desk."Aaah returners!" she exclaimed with a big smile "welcome back."Hmm.We took our suitcases to the front and a large security ushered us outside with his hand and without a smile.It is at this point I shall point out most of the staff do not speak English, they only speak Spanish, so take a phrase book with you, it will help I promise.We did not take a phrase book.We were driven to our room by a pretty friendly driver who spoke decent English. To get to our room, he drove back on to the road, then back on to the property, another point for those who book basic room and bed and breakfast.Now we are not fussy people. We have arrived at places before and not received the standard expected but we have made it work.I also saw reviews on this property but we still decided to go as sometimes reviews don't always marry with ours.Our room was meant to be standard, but honestly, it wasn't standard, it was below standard, in fact, it was below anything that should be allowed.This wasn't a room it was a hole, there were three of us and we were given a fold away bed that broke twice in two nights. In the end I slept on the floor with the mattress because no-one fixed the broken bed. Every night./morning there was a strong smell of gas that penetrated our room. The window could not be opened, we had no net curtains and our room looked out on to a busy walkway, so we had to keep the curtains closed the entire holiday.The positive side? because there has to be one right? we were at the quiet end of the beach that people rarely frequented because bed and breakfast guests were not allowed to go where the all inclusive guests could go. I'm sure this was meant to be a punishment to get us to upgrade, but in fact worked in our favour, we had a quiet beach shared with around five people for most of the holiday.We were told by our driver (not reception) we had a restaurant close to us, which was a short two-minute walk from our room. However, after dinner, when we tried to walk back to our room via the same route, the security refused to let us walk that way, shouting and pointing, telling us to walk on the road and use the other entrance further up. We tried to explain our room was ten feet away. He refused to allow us to walk to it and made us walk on the road and to the other entrance five minutes further up. When we tried to use the entrance he sent us to, the security there tried to send us back to the other entrance. We wre sent back and forth two times, By which time we had lost our patience. Eventually, they let us through.This was just the first night.This happened EVERY SINGLE TIME we left the resort. Despite us wearing our Kawama bands, we were stopped and asked where we were going and if we were staying there. EVERY TIME! This also happened on the beach one or two times.That same day we decided to use wi-fi. The guy at the snack bar (one of the few nice and friendly staff) told us to go to reception. We walked through the complex, admiring how different the all inclusive side was, it was like another world. Beautifully kept, games to play, a small store. We couldn't believe it. However, after using wi-fi (I use that term loosely), we tried to walk back the same way to our room. The security started shouting"wi-fi" at us across reception. Finally realising he was talking to us, I turned around and he very rudely told we can't walk through that way. He pointed at our wrist band and ordered us to walk out of the hotel, on to the road and use another entrance to get to our room. I can't explain to you how humiliated we felt. Not only that, but he followed us out, and stood guard at the door to make sure we did not come back.This was by far the worse experience we have ever had by a hotel. One that had us wondering if we should cut our holiday short and go home.After some contemplating, we decided to sleep on it. In the end, we stayed and tried to make the best of our holiday. The beach helped a great deal, so did leaving the hotel to experience Cuba.What hurt me the most about this experience though was seeing my fourteen-year-old sons face at the way we were treated. He was baffled, stunned and at times close to tears because he could not believe people would treat others that way.Most of my anger was for him. He had been so excited about this holiday, but he was heart broken at our treatment.This broke my heart.Summary:Kawama hotel specifically separates bed and breakfast guest from all inclusive guests. This is done I imagine, to get you to upgrade. For us, it did the opposite. Bad treatment did not make us want to pay more. It made us want to leave.The beach is amazing but the wi-fi is none existent. They won't tell you that though, but they'll take your money. The basic rooms offered are not livable and should not be offered to anyone. TIPS:The food at the Bed and Breakfast restaurant was plain and tasteless. Breakfast was eggs every, single day. If I never see eggs again it will not be too soon. There are a few restaurants along the road and further up around ten minutes away with more choice. It's also good to get out the hotel and experience the real Cuba.Excursions were much more expensive than expected, nearly £200 for the three of us to Havana. Luckily, the guy we booked with in Varadero, gave us a cheaper option of a personal guide in our own classic car for £50 less.We enjoyed that trip a lot and our guide and driver were brilliant with lots of advice, history and recommendations.There is a Varadero beach bus that travels up and down Varadero for 5 pesos all day. You can get on and off, as and when you please.The best wifi we found was at the Marina. Accessible on the bus.The cheapest wi-fi card was at the American Plaza.Learn or brush up on your Spanish, it is a Spanish country, and people very rarely speak English or any other language.Unusually, not even at the hotel.
When I booked this hotel, it was supposed to be 4☆, no way! Was told on the transfer bus that the Cubans were the friendliest, warmest people, not in this hotel.... the only 2 people that smiled was a waitress called Tamara, and the security guy called Amaury, who had a smile for everyone, the rest of the staff couldn't crack a smile if they tried! Room was average but no balcony or decent view.... sheets were never changed for the whole 11 days we were there. Very hit and miss with towels, but normally ended up with 1 small bath towels and 2 hand towels, between myself and my daughter. Floors weren't cleaned, big pile of dust/dirt behind the entrance door that never got swept/mopped. Trips were expensive but had to go on a couple to get away from the hotel for a while. My daughter ended up with food poisoning from the catamaran trip, as I guess did the young girl that was vomiting on board and on the coach back to the hotel. The pool was ok, the people using it were scruffy, not many put the plastic cups and other rubbish in the bins, maybe because they were mainly overflowing anywaanyway. Saw one woman smoking on the side of the pool flicking ash into the overflow drain, which was badesigned enough, then she dropped the fag end in there too! Disgusting!! Food was shocking, I'm a fussy eater anyway, but I think most people would have had a problem with it, although my one trip to the Italian a la carte was very nice. The beach was exceptional, beautiful, soft sand and clear, warm sea. I wouldn't go again if they offered it for free.....
If u have booked into this hotel...change your booking! This place and the staff are absolutely horrible...dont waste your money...its actually disgusting...thousands of pounds wasted...worst holiday we have ever had...
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Daily buffet breakfast, lunch and dinner
- Grill lunch
- A la carte lunch and dinner, reservations required (dress code may be required)
- Unlimited domestic and select International drinks 24 hours
- Pool/beach lounges
- Beach towel service (fee)
- Pedal boat
- Day & night tennis
- Aerobics daily
- Board games
- Pool table
- Disco/karaoke, drinks included
- Dance lessons
- Spanish lessons
- 1 Introductory scuba diving lesson at pool (subject to availability)
- Daily activities
- Nightly entertainment
- 235 rooms in several 2-storey villas
- 3 Restaurants including 2 a la carte restaurants: International, and Italian (dress code & reservations may apply)
- 4 bars
- Snack bar
- 3 pools
- Children's pool
- Grocery store
- Laundry service (fee)
- Massages (fee)
- Tennis courts
- Internet (fee)
Standard Rooms include:
- 2 twin beds
- Satellite TV
- Full bathroom
- Max occupancy 3 persons
- Same as above but includes:
- 2 twins or 1 double bed
- Complimentary stocked mini-bar upon arrival
Kids Deals - 1 child 12 years & under stays and eats free when sharing a room with 2 adults.
For the Kids - Kids' Club for ages 4-12 plus a wading pool. (10am-1pm and 2:30pm-6pm daily)
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
- Hotel Contacts
- Extra Info
Calle 1 Reparto Kawama, Varadero 42200 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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