- What's Included
- All Inclusive Features
Location: On beautiful Varadero beach, next to Villa Tortuga. 5 minutes to downtown Varadero, 20 minutes from the airport.
This is the second time in Cuba, and we thought we would try a different resort. At first I wasn't too sure what we were in for, but Tamara ( buffet ), Tito ( front door ), and Yasser ( front security ) made it all worth while.If we had any issues, Tito and Yasser made sure to have it fixed. When we were hungry, Tamara took very good care of us.I hope the resort knows those three make Club Kawama a place to revisit. The resort could use some updating, but the beach was so beautiful. I also found that most of the staff was not so happy to see anyone, front desk and lobby bar never put a smile on their face. All in all, it was affordable and I would return. Thank you Tamara, Tito, and Yasser!
I liked Club Kawama. I was there between Apr 7 to Apr 14 with my daughter. I was not too thrilled with the room (standard with 2 beds). There was no iron and no hair dryer. But at least nothing was broken. Washroom was clean and newer. Food was the same as expected. Cuban Restaurant night was good and I liked it. Met some amazing people from all over Ontario and Europe. Tito with Golf Cart was good and very helpful. The bartenders at the pool bar were all great. Generally, I had no complaints with the staff. Weather was not as hot as I expected, little windy at times and the sea was little choppy. Beach was fantastic. I would not mind going back.there.
Hotel Kawama is our "home away from home". The staff always make us feel like part of the family. I noticed many upgrades to the property this year. Some of the highlights were: 1. having all three restaurants open (International, Cuban and Italian), 2. all three pools open and 3. lots of hot water in our room. The Cuban restaurant was particularly good. The main dining hall had many new employees but all gave us good service. It's always a pleasure to see Dayne and Madelaines in the Dining Hall. They provide "top notch" table service with a smile. Thanks also to Yamile. The food was good - particularly the fish and pork cooked on the grill. Another nice change was the extended hours for the Lobby Bar. I loved being able to enjoy the Lobby Bar late in the evenings rather than hanging out in the pool bar. I hope this continues as it was very much appreciated. While this resort would not be for travelers expecting a 4 or 5 star hotel, it has a special charm, amazing staff and a beach that you just won't find anywhere else. Special staff include Ivan, Yilian, Myaline, Alan, Madelaines, Dayne, Nancy, Margarita, Nesca, Yamile, Odalys, Natasha, Gretel, and of course Leida. Leida is truly an amazing public relations officer who works around the clock having the client as her number one priority. She is friendly, approachable and loves people and gives 100% plus to her job. See you in November!
There is indeed the Good and the Bad to this Resort.Undoubtedly, the Resort is absolutely decrepit. An old 1930's building, that has now amalgamated three other older hotels. What you get depends on which former hotel block you get. The people whom we spoke to who had upgraded(Superior) were satisfied with their rooms. Not all Superior rooms though have balconies and seemingly none have screens, so you cannot leave the windows open at night. The standard rooms where we stayed were 'hit and miss. We were initially housed in block 23. The room was cramped, smelly, wet and had an air conditioner with no controls ( apparently there are no a.c.controls in the rooms throughout the resort, you have to use the electrical breaker to turn the a.c on and off) No screens on the windows. We were finally re located to the 4 block.....the 'Hood' about 1 km away...much nicer,more intimate and the rooms were much bigger, albeit badly in need of many basic upgrades. Regardless, this locale was quiet and peaceful and very close to the beach. We had issues however of broken lights in the bathroom; no water on several days and hot water on 1 day only during our entire stay. The beds are old, soft worn matresses and uncomfortable. The maids do 'light' cleaning only, so I invariably cleaned the mess of accumulated sand daily from our room. The 'safe' did not work and the closet for hanging clothes was cramped and hard to access.Regardless, a livable decent 'standard' 2 star room. We met many other people with similar room issues, barring those who upgraded. Since there are basically 4 hotels now con-joined, I suggest you do your research and make a request ahead of arriving and upon arrival. Most people were re housed on the second or third day, which was somewhat frustrating as you wasted much time changing rooms vs being on the beach !. The Food in my opinion was terrible. Canned and instant food.....canned veggies/ fruit and instant potatoes in some restaurants. The 'specialty' restaurants were very, very basic, tough chicken or meat . Fish is the best choice. The ambiance in the specialty restaurants was depressing, old tables and chairs ( although presentable table cloth coverings) and very dirty windows. The buffet restaurant had an outside area and was the best choice for dining. Breakfast was the best meal.....fresh juices ( albeit unblended lumpy fruits, but fresh!) eggs and toast. The meat and cheeses were processed tasteless products. Lunch was only available at the snack bar....hamburgers and hot dogs- decent if you eat that type of food. Dinner was the worst. We did however, meet many people who considered the food 'fine'. I had very low expectations of food quality, but considered that there would be fresh salad,cabbage, tomatoes and the like, however, this availability of food was minimal and for the most part beginning to decay. The bars ran out of wine on several occasions and the coffee was foul. The pool and beach areas were indeed very nice, in fact the beach was stunning, with a long stretch of beach that you could walk for miles! The pools were heavily treated with chlorine!The staff overall did their best to deal with the hotel deficiencies and were very pleasant and accommodating. Leida the Public Relations Manager was amazing!. She worked very hard to accommodate vacationers requests. She should be managing a 5 star resort, as she was so incredibly efficient, friendly and dedicated. Thank you Leida!. Tito the Bell Boy was super. Helpful, pleasant and accommodating. The front staff at the Reception bar were friendly and efficient, as were the pool staff. Natasha at the coffee bar needs some H.R. training on being pleasant to clientele. Her husband Raibel at the egg station in the buffet was superb as was Naomi at the juice bar. Serving staff at the restaurants were very good. Again 5 star staff in a 1 1/2 star hotel. I would not return as the accommodations are 'hit and miss' and the food of such poor quality. The value however, was excellent and you indeed get what you pay for. You would pay another 100% to stay at a 31/2 star down the road and 200% more for a 5 star. I think this is what appeals to many of the Club Kawama's who return yearly, plus the staff and great camaraderie of vacationers at this resort.
I am not usually one to write a review but this resort was awesome. this was the first time my boyfriend and i traveled to Cuba and looking at the reviews on this place had me second guessing booking but I went for it and im glad i did..the staff were all fantastic and was always willing to help. the food was so so and that is too be expected but we definitely didn't starve , I paid next to nothing and we had such a wonderful time! I recommend this resort and would love to go back!!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Daily buffet breakfast, lunch and dinner
- Grill lunch
- A la carte lunch and dinner, reservations required (dress code may be required)
- Unlimited domestic and select International drinks 24 hours
- Pool/beach lounges
- Beach towel service (fee)
- Pedal boat
- Day & night tennis
- Aerobics daily
- Board games
- Pool table
- Disco/karaoke, drinks included
- Dance lessons
- Spanish lessons
- 1 Introductory scuba diving lesson at pool (subject to availability)
- Daily activities
- Nightly entertainment
- 235 rooms in several 2-storey villas
- 3 Restaurants including 2 a la carte restaurants: International, and Italian (dress code & reservations may apply)
- 4 bars
- Snack bar
- 3 pools
- Children's pool
- Grocery store
- Laundry service (fee)
- Massages (fee)
- Tennis courts
- Internet (fee)
- 2 twin beds
- Satellite TV
- Full bathroom
- Max occupancy 3 persons
- Same as above but includes:
- 2 twins or 1 double bed
- Complimentary stocked mini-bar upon arrival
For the Kids - Kids' Club for ages 4-12 plus a wading pool. (10am-1pm and 2:30pm-6pm daily)
Resort Location Map
- Hotel Contacts
- Extra Info
Calle 1 Reparto Kawama, Varadero 42200 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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