- What's Included
- All Inclusive Features
Location: On beautiful Varadero beach, next to Villa Tortuga. 5 minutes to downtown Varadero, 20 minutes from the airport.
Our group of 5 (parents & 3 daughters) have been to this resort 5 times. As returning guests, I sent an e-mail and message by Facebook telling them that we were going to be there to celebrate my father's 80th birthday. We requested rooms close together and near the beach. I did not hear back so we were very disappointed when our rooms were in 3 separate buildings and as far from the beach as we could have been without literally being on the street. After protesting we were told returning guests do not get free upgrades so did not get moved but did get a complimentary bottle of rum in each room. Had customer service taken the time to reply to my request we would have paid to upgrade immediately. So little effort on their part could have made such a difference for our special occasion. Despite this, we tried not to let it dampen our celebration. We were told the resort is under new management and there were many improvements. The buffet was freshly painted, lighting was much better on walkways and there were many more little seating areas. The pool was clean and the washroom by the pool had toilet paper most of the time. As well all the rooms were much cleaner than they had been on other visits.This was the first time I was disappointed with the food. The food has always been basic but good. I'm afraid I can't say that this time. There were far fewer options than ever before. Previously there would be roast pork and gravy or roast chicken at least once a week but not this time. Fish and ham followed by leftover fish and ham in salads or fried rice. It got very old very quickly.Staff ranged from wonderful and attentive to surly and rude. And it was mildly annoying to be lied to when we approached Customer Service about our rooms. They will say anything to get out of a pinch. Leida said she was new but we recognized her from previous visits. Just the usual.Arriving in Varadero is always exciting and Kawama always felt like home away from home. While it was nice to see the resort getting some much needed attention. I was always willing to overlook the blemishes because we enjoyed it so much. Sadly, I'm not sure we can overlook the way we were treated. I am sure we will be back.
Yes, I am biased. I really can't imagine going anywhere else to relax or kick up my heels. The staff here are, by far, the best of any resort I have been to, whether that be in Cuba, Dominican Republic, or Mexico. They are attentive and eager to make your stay enjoyable. There are times when they cannot accommodate your needs, but this is through no fault of their own. Just like Mick Jagger says, "you can't always get what you want." They do their very best, and I appreciate it.The grounds are beautiful, with lots of places to snap a keepsake photo. The buildings are as varied as they come, from a little hut on the beach right up to the more upscale superior rooms. I have had an assortment over the years. The architecture of the original buildings and the layout of the resort never get old. A good morning stroll would be to walk from one end of the property to the other. Make sure you smile and say, "hola," to the staff you meet along the way. There are many hidden gems at Kawama. Make sure you look at your map and familiarize yourself with all of the bars and restaurants. The coffee bar, located by the pool with the slide, is the best and Natasha makes a great cup of java. You can also get a good shot of caffeine at the lobby bar from Ivan, Yillian and crew. That entire team is always busy, but never fail to deliver.The front desk staff deserve a medal. They are the front line when it comes to making you happy. Most people are very polite and patient, but I have witnessed behaviour that made me want to put the customer down for a nap. Again, they do the best they can and they are rooting for you to have fun. They work continuously with Leida, in Public Relations, trying to ensure that your stay with them meets your expectations. One look at what goes on in the lobby and it gives you a new kind of respect for those who are employed in customer service. Leida is one of a kind. I don't think I have ever met a woman more patient. As for your expectations, this resort might be rated as a 3 or 3.5, depending on where you read reviews, but if it were to be judged on the effort of the staff alone, it would be a 5. Some of the beds can be uncomfortable and some of the pillows are flat - no arguing with that. And yes, sometimes your room might be in need of a little upgrade, but I have never encountered any problems that would ruin my vacation. Who goes to a beautiful beach resort in Varadero to spend it in a room? The food will definitely not be what you are used to at home, but there is never a lack of it and the fresh fruit and veggies are wonderful and abundant. The pig roast, which is usually held on Thursdays, is fabulous. The a la carte restaurants offer a wide variety of fare and your biggest challenge when eating at any of them will be how to avoid ordering too much food. I try to have the server recommend something and that usually works well. If you desire a bit more spice than what is offered, make sure you take your own. A little jar of pesto goes a long way.There are several bars throughout the resort. Carlos, Michael, Jonathan, Felix, Miguel, and Fernando, to name a few... All great guys who work hard to make sure your order is served up quick so you can get back to the beach or pool. The entertainment staff do a great job and the bands that play at Kawama are first rate. They do their best to keep you active and involved. Stop by and say hi, find out what they have planned. Lots to do off the resort as well. Do your research and talk to the other guests. There are lots of repeaters that frequent Varadero and they can give you lots of tips.Try to get to know who cleans your room. I made a lifelong friend in Arelys by doing just that. If you have her looking after you, you have the very best. But again, I am probably a little biased and I have heard great things about all those hard working ladies that make sure the rooms are to our satisfaction.Loved my stay! Can't wait to go back again. Many thanks to Leida and all of the staff for putting up with me for two weeks. My new best friends and I had a wonderful time. See you in 2018.
went there with 2 friends and we got a very bad rooms, we could barely fit in the 2 beds we had in the rooms since they were too small. the food was standard but the service was terrible. never a waiter stopped by our table to ask if there was something we wanted to drink. the check in and the check out took over one hour. the beach is very nice though, this is my only positive comment.
I went to this "resort" with two other friends for a long week-end. it was our first experience in an all inclusive resort so we were very excited. I'll explain now why we were so disappointed after. the check in took us almost 2 hours. the lobby was full of other tourists and representatives from other tour-operators, not enough seats for everybody. We had been told we would be welcomed with a cocktail, we are still waiting for it. they assigned us a room all the way to the right hand side of the hotel, really far from the main area, in the room there were 2 personal beds that barely fit there and the mattresses were really uncomfortable. In our 4 days stay we never had a burger at the snack bar because there was always a line and they were always running out of snacks. no patience to wait another 30 minutes for the meat to get cooked. if the hotel is full you need to be ready for it.the food at the buffet restaurant was average but the service was terrible. The waiters never came to ask us if we wanted drinks. I had to call one once to ask for water and she pointed at the water fountain and asked me to grab a glass and get the water myself... really?The only good thing was the beach... the hotel is located in a very nice beach area. I will never go back to this place.
Stayed in Kawawa April 23 to May 1st for a girls trip with my friend ages 25 and 29.We followed the reviews carefully and had very low expectations and had the most amazing time here!!! This is my second 3* in Cuba and definitely serves as a 2.5-3 star, accommodation )Room specifically) wise. At first we were super skeptical after seeing our room. But my entire experience ended as a 4.ROOMS:We checked in at 8PM and was swiftly brought to our room. We stayed in room 2802 and had a small room with no balcony beside the street. Everything worked fine for us. We even had security 24/7 due to their post location. It took a few tries to get the door to lock through the week. The water was hot, AC worked and were located beside the tienda (store) across the Internet café which serves the International a la carte on the upper level. We didn't have a remote for the TV but didn't care because we didn't spend time in the room any how. The lamps in the room didn't have switches so we un/plug it whenever we needed it. Generally lights were dim but the room serves it's purpose. We met 2 other girls on our trip and they were located at 3202 and had a massive room with 2 separate beds while we had 2 doubles pushed together. However, they requested to switch on their second day. I met a lot of people that complained about their rooms. But we were content with ours and are glad we stayed where we did. FOOD:Always had something to pick from. Met a lot of picky eaters at the resort who survived off peanut butter sandwiches lol. Again, it's a 3 star but for what it's worth I actually enjoyed the food. The buffet operates for breakfast until 1030AM. The a la cartes were always good. The Italian serves pizza at lunch but not much people know about it. The resort itself doesn't serve food at any of its restaurants between 4 to 6. The resort does have ketchup and hot sauce though!ENTERTAINMENT:Lacked. There is no disco and through the day it is generally quiet with minimal activities. Only some of the activities they claim to have are actually done mainly from Tuesday to Saturday, I found. The shows start at 930PM and finish around 1030PM where the DJ plays music until 11-1130PM. From then on its fairly quiet. There is a roast on Thursdays which is super yummy. Performances by the pool Fridays. Coconuts given out for free Thursday to Sunday. A foam party on Thursdays or Fridays I believe.CLUBS :There is Club 62 and Havana club which are across the street from each other. 62 is outdoors where they play primarily salsa music. Havana club is Latin house music with hip hop. To get in is 10CUC. Both were fun; with 62 having a more diverse age group and Havana having younger people. The cab ride is offered at 10CUC but can be haggled down to 8CUC.MONEY:Exchange it at the bank. The front desk offered us 60 to 62 CUC for 100CAD. The Sun Wing rep gave us 65 to 66. No one ever had change for 1CUC except bartenders. FYI, Cubans can't convert Canadian coin to their money. It's prohibited.SERVICE:Never had a problem with the front desk like most people mentioned in the reviews. I found most staff to be extremely kind with the odd person having a bit of attitude. I found half the people I met disliked the front desk or found the maids weren't cleaning the floors to their rooms. We didn't have that problem and tipped generously. I did sometimes find, it felt like you were almost obligated to tip at the buffet or lobby bar but not often. One of the best things I loved about the resort were the staff which were a big part of what made my trip.BEACHES:Beyond beautiful. Sand fleas do exist. I never saw anyone play volleyball or any other activities done. We always found a place to relax on the beach without hassle or waking up early; and the hotel had lots of guests. There are non motorized sports available. The beach has topless sunbathing which I never saw.EXCURSIONS:About 30 dollars cheaper if you purchase it on the plane ride to Cuba. Do it.POOLS:All super clean! There is a pool located quite far away near the Cuban a la carte but no one really goes there as it is quite the walk. The rooms on that side were more modern but a good 8 minute walk to the main lobby which a lot of people disliked.EXTRA/SUGGESTIONS:Bring water bubba's as we didn't receive any water after our first night.Upgrading to a superior is 25CUC a night per person. Ask to change rooms if you don't want to spend the 25 and take your chances. Better yet, just suck it up and enjoy the beach.To use the safe is 20CUC for the week. I did not purchase this and had no issues. However, you only get 2 key cards if you purchase the safe. If you don't, then you only get one card key for your room.Enjoy what's outside the resort! There's lots to do and see and if you don't like resort go to Kikis which is average 6 to 8 CUC a full meal with a drink.Bring an extra pillow. What they offer is flat but bearable. Scooters can be rented down the street for 35CUC a day.Bring extra snacks just in case as well as bug repellent. So many people had sand flea bites.If you are used to going to the Riu, Memories, etc, when on vacay...this is not the place for you if you are expecting that type of standard. The people who write such negative reviews forget they're the ones who paid a cheaper price for a specific reason. If you find you are looking for more luxury, I wouldn't suggest coming here. But if you are interested in getting a Cuban feel, then go to Kawama! I would come back here again in the future.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Daily buffet breakfast, lunch and dinner
- Grill lunch
- A la carte lunch and dinner, reservations required (dress code may be required)
- Unlimited domestic and select International drinks 24 hours
- Pool/beach lounges
- Beach towel service (fee)
- Pedal boat
- Day & night tennis
- Aerobics daily
- Board games
- Pool table
- Disco/karaoke, drinks included
- Dance lessons
- Spanish lessons
- 1 Introductory scuba diving lesson at pool (subject to availability)
- Daily activities
- Nightly entertainment
- 235 rooms in several 2-storey villas
- 3 Restaurants including 2 a la carte restaurants: International, and Italian (dress code & reservations may apply)
- 4 bars
- Snack bar
- 3 pools
- Children's pool
- Grocery store
- Laundry service (fee)
- Massages (fee)
- Tennis courts
- Internet (fee)
Standard Rooms include:
- 2 twin beds
- Satellite TV
- Full bathroom
- Max occupancy 3 persons
- Same as above but includes:
- 2 twins or 1 double bed
- Complimentary stocked mini-bar upon arrival
Kids Deals - 1 child 12 years & under stays and eats free when sharing a room with 2 adults.
For the Kids - Kids' Club for ages 4-12 plus a wading pool. (10am-1pm and 2:30pm-6pm daily)
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
- Hotel Contacts
- Extra Info
Calle 1 Reparto Kawama, Varadero 42200 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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