- What's Included
- All Inclusive Features
Location: On beautiful Varadero beach, next to Villa Tortuga. 5 minutes to downtown Varadero, 20 minutes from the airport.
Hi. I visited Club Kawama Varadero in October. The check in is at 4:00pm but the staff is nove enough to let you enjoy all the services but the room as soon as you arrive. The Beach is beautiful and cleaned, well is Varadero so nothing less could be expected. The chairs at the room stained and dirty looking and the majority of them broken. The restaurant is not a a five star one but the food is decent, there is a great live band playing Cuban classics and adding to the atmosphere a Tropical vibe. The Rooms, at least the standard ones are incredibly badly kept. The beds are from the 80s maybe and the mattress very thin and uncomfortable, forget the pilows. The room are small and lack space. The AC is controlled by the Hotel and you are lucky if their ever guess your comfort temperature. When the finally gave us the room 1h late the bed and floor was full of sand and despite the fact that we went in person to tell the receptionist it was not cleaned till the next day. After 3 days of being in this room we managed to get an upgrade for 20 cuc more per night. The bed was still not better but we improved in space. Same poor housekeeping service. Overall the staff was nice and managed to have a good time when out of the room.
Second attempt by SUNWING to have a good time, FAIL! First the room, the bed is 18 inches off the floor to the top of the mattress.,one short sheet and one full. No blanket, two pillows when put on top of each other would equal half a normal pillow, when asked they brought an extra sheet and pillow. We should have asked for a mosquito coil as I have bites all over my body and I do not react well to them, I look like I have measles. I don't know if bathtubs are in short supply in CUBA because in both resorts the tubs look horrible will post pictures latter. We were in room 1401. Air conditioning in the room worked great unfortunately the room is the only place with working air conditioning, the ones in buffet coll the musicians but not much else. The buffet food again lacked taste or variety. When we went to the a la carte restaurant was surprised to see the exact same food as was being served in buffet, accept for thr pizza which was great. Communication with 99.5% of the staff was a waste of time, not their fault I don't speak Spanish they don't speak English. Overall as the saying goes you get what you pay for.
Finally got round to giving a review of Hotel Kawama. Booked this hotel on a B&B basis with partner who is Cuban We booked due to price for a 3 week stay ... went with an open mind and low expectations ... after staying at Tuxpan July 2016 for 25 nights !After arriving and eventually getting booked in and given our room by very Surly uninterested reception staff ( more lot follow ) We were taken transported to our room by porter on buggy to get end of Hotel!... As B& B guests he informed us that as B&B guests that we were not permitted to access to majority of the resort !Room .. I will a honestly never forget the smell ... when we entered !... smelt of Urine ! Anyway tried to be positive as I knew I had paid for what we got !!!After getting over the smell in our room ... started to try to look on the positives ... not many at that point though ...lol After going to kiki's restaurant that night (Friday 25TH August ) service was terrible and food not that good ! ... we settled down to our new environment for next 21 nights !First morning went to breakfast not expecting much ... but OMG ... was totally shocked .... fruit juice Eggs or Ham sandwich ... eventually I got toast every morning ..on request !So looked around our surroundings on our first day ... area of Hotel we were in looked very run down and pool looked disgusting colour .... lots of Cuban people in the pool.until.late at night drinking ... ( Yes im in Cuba ) and my Fiancee is Cuban ... no problem !Anyway we settled down to our new environment and got to say definitely grew into hotel Kawama ... !We ate on a few occasions at the ( can't remember name of restaurant on B& B side of Hotel and got to say food was great ..and cheap ... we paid on average 13cuc for 2 course meal with drinks .!Beach was amazing at B&B side of Hotel , with a bar in which you could get a beer for 1cuc , coffee for 00.25 cuc .A burger or hotdog 1cuc ... and staff amazing !Or room was basic .. but with a view over Kawama canal and also the beach !Staff were great on B& B side of Hotel ... and after we upgraded .. we're great apart from the Reception staff !! ...Honestly they were aggressive unhelpful and arrogant !In A/inclusive side of Hotel was really good .. pool was amazing and staff at 24 hour bar great ... We were evacuated from Kawama to Los cactus on 8th September due to hurricane Imra ... got to say that the staff were amazing in getting everyone evacuated especially as there was a lot of frightened tourists that night .. well done for your care and professional that night ! Would I go back to Kawama ... definitely !
Hi Everyone,Last winter we spent two weeks at Club Kawama. It was a great experience and I would recommend this place to anyone. The only downfall was the food in the main cafeteria, it was awful at best but the ala carte's made up for that. There is tons of local restaurants within walking distance that we ate at and all were amazing. No one came home with any weight loss....so we sure did survive.
This is our third time to Cuba. Great place with so much rich history. I am also a person who loves to give people, places, resorts the benefit of the doubt; and therefore was shocked to know that this hotel unfortunately lived up to the comments left on this site. This hotel is one of the oldest hotel in Varadero I wasn't aware of this, until I was told by a former resident of Cuba who now resides in Germany. The staff @ reception can be exceptional rude and disrespectful and if they don't like you, will speak about you in Spanish. DO NOT CHANGE YOUR MONEY @ the hotel there is a surcharge of 5% to change your money. The bank is a 5 minute walk from the hotel. The hotel could do a with a lick of paint and is quite dated. I had severe back pain, because the bed was so uncomfortable and springy ... The hotel, is very, very, very, popular with the Cuban locals - when it came to meal time, there was a stampede with overloaded food on plates .... On a positive note - the hotel did move me to another room, because of the bed; but the fridge in the room smelt "incredibly fishy" - the beach was lovely & Ivan (bar man) made great tequila sunrises 🍹Would I go this hotel again ..... no
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Daily buffet breakfast, lunch and dinner
- Grill lunch
- A la carte lunch and dinner, reservations required (dress code may be required)
- Unlimited domestic and select International drinks 24 hours
- Pool/beach lounges
- Beach towel service (fee)
- Pedal boat
- Day & night tennis
- Aerobics daily
- Board games
- Pool table
- Disco/karaoke, drinks included
- Dance lessons
- Spanish lessons
- 1 Introductory scuba diving lesson at pool (subject to availability)
- Daily activities
- Nightly entertainment
- 235 rooms in several 2-storey villas
- 3 Restaurants including 2 a la carte restaurants: International, and Italian (dress code & reservations may apply)
- 4 bars
- Snack bar
- 3 pools
- Children's pool
- Grocery store
- Laundry service (fee)
- Massages (fee)
- Tennis courts
- Internet (fee)
Standard Rooms include:
- 2 twin beds
- Satellite TV
- Full bathroom
- Max occupancy 3 persons
- Same as above but includes:
- 2 twins or 1 double bed
- Complimentary stocked mini-bar upon arrival
Kids Deals - 1 child 12 years & under stays and eats free when sharing a room with 2 adults.
For the Kids - Kids' Club for ages 4-12 plus a wading pool. (10am-1pm and 2:30pm-6pm daily)
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
- Hotel Contacts
- Extra Info
Calle 1 Reparto Kawama, Varadero 42200 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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