- What's Included
- All Inclusive Features
Location: On beautiful Varadero beach, next to Villa Tortuga. 5 minutes to downtown Varadero, 20 minutes from the airport.
We opted to visit Cuba this year for our anniversary before things changed. This hotel was rated as 4 star resort. The pros are that the location,- easy walking distance to the main drag in Varadero, bus that takes you from one end to the other is right in front of hotel, on the beach- lots of chairs and umbrellas to choose from, all inclusive, and some of the staff- loved our housekeeper and some of the servers and bartenders. The cons are this is an older resort and not all rooms have been renovated -it was sold out the week we went and we had a regular room, 2 twin beds which we pushed together )not good) no phones, but shower and hot the food- the best food we are was at the Cuban a la carte restaurant, was not impressed by the Italian one, did not try International. Breakfast was one of the better meals as you could have cooked to order eggs. We brought toiletries, children's books, pens, paper, and clothing to give out. They were very appreciative of the items . Our waitress brought us a personalized hand made gift the day after i gave her a bag of stuff for her and her children.
We stayed in Club Kawama in April 2017... a little tardy on writing my review lolIt is a diverse little place that is trying hard to reinvent itself as a higher end resort. however it is only part way there. The great is the newer pool and most of the historic buildings that surround it... mostly are the superior rooms. These are located in the original Kawama grounds close to the amenities. The bad are the outlying buildings, some of which are superior rooms as well, which provides stunning balcony views of alleyways and urban blight. The bulk of the standard rooms are located down the beach on another acquired resort property. In various degrees of renovations, this second area contains little amenities, and have to commute to the main resort by a very long walk or shuttle.This leads us to the unrentable. Story after story from standard room guests about being dropped off in filthy mold infested rooms, in one case with a toilet without the toilet seat. It does seem that this resort, especially when busy, will throw people in any room, even ones that should not be rented at all.So hoping to get one of the great rooms, and not a bad one?? Well here's the rub. Kawama has a high loyal following that returns one or twice a year. It was said this year they are on pace to break the 2,400 returning customers record. All these people will email directly to the resort to get "their" rooms. Which are obviously the best ones. So it leaves little else for first time guests.As mentioned above, our "superior" room overlooked an alleyway.... not what we paid for. But Leida who is the customer service rep, did a good job relocating us the next day. It is certain they deal with room complaints all the time. Just the way the resort chose to do business.Our room(s)The one we stayed in the first night was in a horrible location, in a run down corner of the resort. It was large and clean. They don't like to hand out toilet paper though, as there was none, and we had to work at getting it. Beds so-so.We were moved to a room in building 2, right near the pool. This building is an amazing historic building that was renovated beautifully. The Rat-Pack used to stay in this building back in the day. Only downfall is two rooms share one balcony. Good for us as we were travelling with another couple. Clean, but again average beds.Grounds, pool and beach...It is a beautiful location. The pool area was re done in recent years. Beach amazing.Food...Three star food.... edible, but nothing amazing. So many stories about the mystery meat is so true. Best eats is by far the pizza that is served over the early afternoon in the restaurant. Weekly BBQ was enjoyable too.Drinks...Different bars have different selections... so if you looking for something like wine, you would have to walk over to it is only available. Basic quality of drinks. Staff...I enjoyed the staff in general. They were very friendly. Only beef is with the check in woman who made us wait to 4pm on the dot before we can check in to our room. That is a first in any resort we ever been.Varadero...As advertised, it is a big tourist location. Lots to do, but very busy. The $5 hop on bus with the second level open air is a must. A great way to see all of Varadero. But being there once, I wouldn't go back. We prefer to stay in quieter areas in Cuba.Overall....Kawama has some amazing aspects to it and some very poor ones. As mentioned, it is improving, but still a long way to go. The cost of going there vs. the value for your buck isn't great. We stayed in much better in the same price range. We didn't hate our stay, but we wouldn't go back either.
Dear, Kawama.I spent just 4 days in your lovely and colonial building.I think has to work a little more in a renew some areasclean the beach, that's 1 of the reason we go here ( need also umbrellas, please )snack bar 24/7 hum, poor in offers and no nice presentations...c'mon what's going on in Varadero ?..Holguin now is making better work...
Air conditioner leaked for 4 days before getting fixed.Customer service will ignore you if some local person come.they are unwilling to help in any information and always asking for tips.for an all inclusive you will need to pay for the water bottle
April 6-13th... this was going to be special as we were a fairly large group in total arriving at different times but catching up with friends from all over was amazing! As usual I was greeted by mi familia, Yasser, Aurora, Tito, Ivan, Dunia, Leida to name a few. Check in was a breeze and hit the pool for the foam party which was fantastic as usual, thanks to Yoandy, Diango and Sarahi. Food was ok, breakfast is always great, but you can appreciate the upgrades in which they are trying to give us. As a vegetarian I never go hungry and can find something at all times. Dayne and others always treat us with a smile and do their best to serve everyone.Beach was amazing as usual although it was red flagged for the first few days. Aside from the pesky sand fleas, and of course they love me!! lol In my 6 times to Kawama this was my first to Havana and I LOVED IT!!!! Highly recommend!!Coffee as usual is my favorite so much that I bring home every time!Leida does her best to help everyone and make you feel welcomed. Appreciated the Lobby bar being opened later and hope this continues, at least in peak seasons for sure.Overall it was another fantastic trip with many laughs and more memories made.The charm of Kawama is like no other although it may not be for every one. See you again....
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Daily buffet breakfast, lunch and dinner
- Grill lunch
- A la carte lunch and dinner, reservations required (dress code may be required)
- Unlimited domestic and select International drinks 24 hours
- Pool/beach lounges
- Beach towel service (fee)
- Pedal boat
- Day & night tennis
- Aerobics daily
- Board games
- Pool table
- Disco/karaoke, drinks included
- Dance lessons
- Spanish lessons
- 1 Introductory scuba diving lesson at pool (subject to availability)
- Daily activities
- Nightly entertainment
- 235 rooms in several 2-storey villas
- 3 Restaurants including 2 a la carte restaurants: International, and Italian (dress code & reservations may apply)
- 4 bars
- Snack bar
- 3 pools
- Children's pool
- Grocery store
- Laundry service (fee)
- Massages (fee)
- Tennis courts
- Internet (fee)
Standard Rooms include:
- 2 twin beds
- Satellite TV
- Full bathroom
- Max occupancy 3 persons
- Same as above but includes:
- 2 twins or 1 double bed
- Complimentary stocked mini-bar upon arrival
Kids Deals - 1 child 12 years & under stays and eats free when sharing a room with 2 adults.
For the Kids - Kids' Club for ages 4-12 plus a wading pool. (10am-1pm and 2:30pm-6pm daily)
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
- Hotel Contacts
- Extra Info
Calle 1 Reparto Kawama, Varadero 42200 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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