- What's Included
- All Inclusive Features
Location: On beautiful Varadero beach, next to Villa Tortuga. 5 minutes to downtown Varadero, 20 minutes from the airport.
This was our first time to Cuba but not our first time staying at all-inclusives all around the world. First, we arrived Christmas Day morning around 5ish and we were greeted by a receptionist and a security fellow who showed us to our room. After reading numerous reviews and taking the advice from many, we upgraded to a Superior room. The room was on the 2nd floor overlooking the pool and the all night bar; it was so small that we tripped over each other. It had a fake balcony -- it was standing room only. No space for a chair(s). It was very noisy every night; luckily the a/c worked as it helped drown out the noise. The shower was the highlight of the room with warm water most of the time. There was no coffee maker but the coffee at the reception bar was great and opened at 6am. We asked for non-smoking at time of reservation but this room clearly had been smoked in LOTS! We asked to move but nothing available.Bed was made on a daily basis and clean towels provided; but the same pile of sand on the floor that was there when we arrived was there when we left!!The food was uninteresting! The Cubans do know how to make excellent beans, pork and chicken so no would starve. Cabbage and beets were in season so they were always served. We met people who had stayed before and they reported the food had improved considerably. The bar staff, restaurant staff, cleaning staff, security staff were all gems - they made our stay memorable!! The reception staff on the other hand were not helpful and not all that pleasant.We did a day trip to Havana and loved it! If we go again, we will stay in Havana for a few days to soak it all in. We also went to the Buena Vista Social Club concert with the original Papi Oviedo playing. A must!! We explored Varadero every night -- better food in small restaurants and amazing music everywhere.So for anyone travelling to Cuba, we need to remember that it is a 3rd world, communist country. Set your expectations to match this and you'll be fine!! We will return but likely won't stay at Camp Kawama as someone called it. There are a few BnB's popping up as the gov't loosens its reins on regulating everything.
Went back this year and a lot has changed much better reno all done not as much walking every think is closer food taste better took the wife this time and she just loved it for a 3 1/2 star it is a very good resort for your money
We spent a week at club kawama in January 2017. I have stayed in different resorts and will not be returning to this one. The majority of the staff was rude, unhelpful, and definitely not accommodating. The front desk clerks were ridiculous!! Not only would the answer be no to every question you asked but they would talk rudely about the guests in Spanish while the guests were still standing there. The pillows on the beds are a blanket folded and thrown in a pillow case. You cannot have more than one. They are less than an inch thick. You are expected to pay to borrow beach towels which would be ok if you could get one. Not once was a towel available, you cannot take one from your room, nor do you want to for the vast amounts of sand fleas on the beach you don't want to bring back to your room. The resort ran out of toilet paper for 2.5 days!! If you were lucky enough to get a tv in your room to watch at night it would only work for a maximum of 10 minutes before it would over heat and shut off. The resort and rooms were very clean I will say that for the place. The staff made you feel like you were inconveniencing them and interrupting their conversations and texting. Unless of course you were willing to tip large every time you got a drink. They are all looking at your hand for cash if you ask them the basics. It took us 5 hours to find bottled water as none of the staff would give a straight answer as to where to get it. They all wanted to send you to their " friends" off the resort to buy it for a good price. The lifeguard spent his time walking the beach trying to set up cigar sales for his friend rather than watch people in the ocean. Very very disappointing resort. I have stayed at other resorts in Cuba and will return to those but will never return to kawama.
To be sure, Kawama has a cult following of repeaters (but so did Edward Wood). This is an older, character resort that earns one star above three because of its charms. I'll try to be honest and clear in my take as a solo, first timer to Kawama (6th timer to Varadero). Stayed in 301 - Superior ground floor.Good1) The pool - clean, beautiful and well maintained with enough loungers for everyone.2) Entertainment - a notch up from the other AIs I've been to. Great vibe3) Drinks - no problem getting a nice stiff one (um...wording) or a great coffee.4) Staff - friendly 5) Beach - fantastic 6) Buildings - many go back to the 30s and have a Cuban charm - nice break from the cookie cutter resorts with their ticky tacky 3 storey walkups.7) AC was modern, quiet and reliable. Plenty of hot water.Okay1) Room - older and in need of some refurbishing in the bathroom. Also lacked sound proofing - especially with the plumbing.2) Food - buffets were okay - some lines at times. Snacks at the pool bar were nice.Bad1) Lighting - watch your step and escort the ladies. The paths are very dark at night.2) Garbage - overflowing around the resort.3) Pool Bathroom - disgusting.4) Upkeep - In need of it in terms of all buildings.5) Beds - worst I have ever slept on (and I've travelled a lot and been to many dives).I would return if travelling alone again - if the deal was right. I would not take my wife or six year old here.
I love this place. My husband and I came to this hotel because the International was torn down and many of the staff transferred there. I found the people who work there amazing, with the exception of one security guard, everyone was amazingly friendly and helpful. I never experienced anyone asking for a tip and in some case, they won't accept them. Every morning, I received a flower from one of the employees, which I proudly wore in my hair. I tend to stay in the same room due to my husband's disability, but more so because Mayalyn cleans our room and we both like her and trust her. The main restaurant's food might be a little bland, but if you ask them, they will bend over backwards to help. I have a coconut allergy and once the dessert chef found this out, she brought me two huge plates of desserts that were coconut free. Staff like Jesus, Dihan (I know I still don't know who to pronounce her name, let alone spell it) will save you a table, know your drink order and bring it to you the second you walk in the place. The only sad thing I can say is that some of the staff are being forced to retire, such as Aurora. I will miss her terribly and I think she is far too young to retire. I have met the staff's family, who treat us like family. Any issues or information needed, Leida, the public relations manager is friendly and approachable. IF she can't help you, she finds those who can. I can't wait to come back in April, and then August and then November.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Daily buffet breakfast, lunch and dinner
- Grill lunch
- A la carte lunch and dinner, reservations required (dress code may be required)
- Unlimited domestic and select International drinks 24 hours
- Pool/beach lounges
- Beach towel service (fee)
- Pedal boat
- Day & night tennis
- Aerobics daily
- Board games
- Pool table
- Disco/karaoke, drinks included
- Dance lessons
- Spanish lessons
- 1 Introductory scuba diving lesson at pool (subject to availability)
- Daily activities
- Nightly entertainment
- 235 rooms in several 2-storey villas
- 3 Restaurants including 2 a la carte restaurants: International, and Italian (dress code & reservations may apply)
- 4 bars
- Snack bar
- 3 pools
- Children's pool
- Grocery store
- Laundry service (fee)
- Massages (fee)
- Tennis courts
- Internet (fee)
- 2 twin beds
- Satellite TV
- Full bathroom
- Max occupancy 3 persons
- Same as above but includes:
- 2 twins or 1 double bed
- Complimentary stocked mini-bar upon arrival
For the Kids - Kids' Club for ages 4-12 plus a wading pool. (10am-1pm and 2:30pm-6pm daily)
Resort Location Map
- Hotel Contacts
- Extra Info
Calle 1 Reparto Kawama, Varadero 42200 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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