- What's Included
- All Inclusive Features
Location: On beautiful Varadero beach, next to Villa Tortuga. 5 minutes to downtown Varadero, 20 minutes from the airport.
So to clear title of this review. It is one of the worst hotels I have been to and I have been to a lot of them. I will try to start with positive things because there wasn't that many of them.Good things: Beach is nice but it is dirty and they do not take great care of it. Snack bar lady is nice and makes one hell of a tuna sandwich but then she ruins it all with constantly asking for tip (like all others in this hotel).Bad things: staff is just end of this world. They are rude and you get the filling that you are there because of them not the other way around. Rooms are inhabitable and accompanied with a specific smell that is not easy to get use to. Tube in our bathroom was covered in bird fesses and was not even cleaned next day. Bed sheets were dirty and towels had a smell of curry. We did inform hotel staff in the lobby a bought this and all other thing and they just smiled and said "we will inform hotel manager" and that was it. The hotel has an all inclusive stay and as it is stated in the information list, that only special liquors are excluded from the all inclusive. Well try ordering bottled water or a Tu Kola in the can. Well you can't have it unless you pay for it! Food is also terrible and don't even try wasting your time and getting your hopes up by reserving a diner at the restaurant.So to conclude my experience I would just like to say you will not miss anything if you pass Varadero and go to one of the Cayo islands, but definitely avoid this hotel.
We spent last week at the Club Kawama hotel. We were shown to room 801. This room is NOT habitable for humans or animals because of the excessive mold contained in the walls. In a developed country this room would be closed to everyone not wearing masks and breathing equipment. It is a dangerous situation in particular to people such as myself who has asthma, allergies to mold and a cold when we arrived. Following the second night in this room we were finally moved to a more appropriate room 2601. We were thankful the staff could accommodate us or we would have left to return to Canada that very day. Not a great way to start a vacation. Please pay attention to this type of problem as it is dangerous to the health of anyone who stays in this room. Thank you for allowing me to express my concerns.
18th time to Cuba in 7 years, 7th time to Club Kawama. You get from your trip what you put into it...Kawama has rough areas but being the oldest in Varadero, it still holds up pretty good. Staff is amazingly friendly, coffee bar and Ivan at the lobby are the best, along with the snack bar. Everything that we've posted previously, still stands. The only difference was that the hotel was undergoing renovations for some 6 to 8 months, and besides some seating in the shade and paths....and a redone window in the buffet, changes are barely noticeable unless most were done behind the scenes...kitchen etc. All in all.....great times...will be back again...and again....and again.....you get the message....
We just returned from our trip to Cuba on Saturday. Had the most amazing time. The hotel is old but charming in it's own way. The grounds are beautiful, the rooms could use some work but we only showered and slept for a few hours so didn't bother us at all. We did have a nice balcony that looked onto the beach. The hotel also offers a lot of tours that are worth taking advantage of. It is also super close to clubs, markets and the bus terminal. The staff are incredible, get to know them and they will be your best friends. Especially the bar staff and entertainment crew. The PR lady was something amazing too. Made my birthday extra special w cake and reservations at the restaurant. The entertainment was fantastic, had a ton of variety throughout the day and night and always played the best music. The beach was awesome but watch out for little burrs that stick in your feet. The food wasn't the best but again, its a poor country so they do their best. The people that write reviews and complain about every little thing needs a smack... The people in Cuba will treat you right if you treat them with respect. The hotels are old but again you can't have the same expectations that you would have for North American or European travel. At the end of the day, you can read as many reviews as you like, take it with a grain of salt and make your own opinions. Make the experience your own...Laugh, tour, drink, dance, chat and enjoy your vacation! Bon Voyage!!
This hotel is in a good location, short taxi/bus ride to clubs and shopping. Beach is very nice, pool is excellent. Entertainment is average. The hotel is 86 years old and some of it is still in keeping with historic Cuban architecture. When the fares are low, it's good value for the money. Staff are very friendly and make you feel like family. Leida, the P.R. Manager works tirelessly to ensure your comfort. Last time I went was not great but it's because it's a budget resort and sometimes there are some unsavoury guests ...but vacation is still enjoyable. I am going back soon. I am a repeat client here. It's my home away from home. The pool is very clean and refreshing, unlike some other resorts where the pool gets too hot.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Daily buffet breakfast, lunch and dinner
- Grill lunch
- A la carte lunch and dinner, reservations required (dress code may be required)
- Unlimited domestic and select International drinks 24 hours
- Pool/beach lounges
- Beach towel service (fee)
- Pedal boat
- Day & night tennis
- Aerobics daily
- Board games
- Pool table
- Disco/karaoke, drinks included
- Dance lessons
- Spanish lessons
- 1 Introductory scuba diving lesson at pool (subject to availability)
- Daily activities
- Nightly entertainment
- 235 rooms in several 2-storey villas
- 3 Restaurants including 2 a la carte restaurants: International, and Italian (dress code & reservations may apply)
- 4 bars
- Snack bar
- 3 pools
- Children's pool
- Grocery store
- Laundry service (fee)
- Massages (fee)
- Tennis courts
- Internet (fee)
- 2 twin beds
- Satellite TV
- Full bathroom
- Max occupancy 3 persons
- Same as above but includes:
- 2 twins or 1 double bed
- Complimentary stocked mini-bar upon arrival
For the Kids - Kids' Club for ages 4-12 plus a wading pool. (10am-1pm and 2:30pm-6pm daily)
Resort Location Map
- Hotel Contacts
- Extra Info
Calle 1 Reparto Kawama, Varadero 42200 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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