Club Los Delfines
- What's Included
- All Inclusive Features
The location is central Varadero and located right on the beach. Such great potential but it doesn't live up to its online rating, not even close. The buffet was ok by Cuban standards and the a la carte service was excellent. Again the food is Cuban. Don't expect gourmet cooking.Where to start! Our first room was so small there wasn't room for two suitcases on the floor. One window wouldn't close and the A/C was so noisy we didn't bother to turn it on. No use anyway since the window beside it was rusted open. Wouldn't you know it! Tropical rain showers that night. Rain blowing in the window. First thing next morning we asked the front desk lady for a new room but were informed the hotel was full and nothing available for at least three days. Meanwhile a Swiss couple came by, tossed their key on the desk and checked out after one night. Their complaint? Too disgusting. So we asked for their room. Again no luck. So we waited for the hotel manager to arrive and in no uncertain terms demanded a room where the windows closed and the A/C worked. After much wrangling we were shown another room but it stank of cigarette smoke so badly we had to remove the curtains and bed spreads to the balcony. Otherwise this room was large enough, the balcony big enough to accommodate two chairs and the A/C worked. Fortunately the cleaning lady was very sympathetic and gave us some fresh air spray to kill the smell. She was excellent during our stay.The beach is wonderful The chairs are filthy. Whenever there is someone around to pass out towels they sometimes have clean ones, not always. The place is littered with cigarette butts, plastic cups, plastic straws etc. The washrooms are maybe cleaned once a day if they feel like it. The bar staff are indifferent at best. Even with a tip they only manage a perfunctory smile and a half hearted thank you. There are exceptions but few. The beach bar could be first class but they insist on playing loud boom, boom music all day. They did turn the volume down when I asked but only for awhile. Their reason? The people on the beach couldn't hear. My reply? Put the speakers on the beach in that case. I don't think they heard me. The sound was turned up too loud.I could go on about the smell of sewer gas, the staff walking out with big bags of soft drinks, wine and food etc. They steal to live so it's difficult to be too critical until you go to the bar for a glass of wine only to find they ran out.Two stars and I'm being generous.
I was here from Dec 13 to 20. I'll never complain about an all inclusive vacation in the sun. Such first world problems we have. The hotel is a bit dated and showing its age but the location is first rate, the beach is divine, the cappuccinos are amazing and there were relatively few people staying there. Hence, there was NEVER a line up for the omelettes, or the drinks, or the grill. The weather was spectacular, but that was just good luck. My room was a bit "dated." I had to run to the lobby and grab a chair as there wasn't one in the room and it took a day to get the remote for the TV. No shampoo provided either...all things that I can live with. Lost my key and was charged 10 CUC. I'm sure if I had gone to a key place and had one made, it would have cost me $2.00. I found the nightly entertainment to be quite good actually. I would stay here again. I had a 3rd floor room with a tiny balcony, facing the street. The little side street is very quiet though. Never any noise issues and NO roosters whatsoever. I stayed at a hotel down the street a few years ago and they would start cock-a-doodle-doing at 4 am. I'd stay here again.
I really loved Los Delfines. It's a great place to stay, however I would not recommend it for families with children. I travelled with my best friend and we loved that the hotel is right on the beach. The food was okay, we brought peanut butter and protein bars. Breakfast has omelettes and for lunch and dinner there was pasta chicken or fish. There is also a bar that served pizza, fries or crockets (fried cheese and bread). There are lots of Italians from Italy at the hotel and older Canadians as well. The staff was amazing and very friendly. Roberto at the bar was amazing! He was always ready to serve us with a smile. There is also lots of security around at night so we felt very safe. There is also Casa de la Musica walking distance. There is no wifi. At night there is a show at 9:30pm with fun spanish music. All day on the beach there is music which I loved! There is also a dance lesson at 11am everyday with the animator (I forget her name she was great). There is also volleyball. For kids there aren't really any activities, I saw parents brought some activities for their kids which was great. The staff is great! The Cubans are a warm people. I would highly recommend it!
Bad points:-reserved through sunwing, requested one big bed for myself and my hubby, we were given 2 twin beds-when we checked in the room was dirty. The bathroom hadn't been cleaned. Toilet filthy. Dirty towels. I notified front desk and asked to be changed rooms. She said there were none available. Said she'd send someone to clean the room. When I returned to the room hours later, nothing had been done. When someone finally came and cleaned the bathroom, I had to ask them to do it again as the toilet was still dirty. I did tip her as it was midnight by then so she was obviously doing someone else's job.-dresser drawer where they kept extra towels was broken and fell off -buffet was terrible. One row of hot food and only one or two meat dishes. Only pork at the grill which was terrible. No selection whatsoever.-strange entertainment (fashion show?)Good points:-nice beach -friendly/attentive bar and restaurant staff, good drinksI've been to Cuba more times than I can count. This was by far my worst experience with a hotel. Needless to say we changed hotels the next day.
Visited this resort second time and despite some minor issues we really enjoyed our vacation. If you want to enjoy it too you need to manage your expectation correctly, after all it is 3 stars resort at Cuba. The main point of resort is fabulous beach. Another point: hotel is located in Varader downtown, so you are not locked at the hotel and can safely move around. Food was really OK, limited selection but we never been hungry. Few bars, conveniently located. If you want service with smile you need to tip a bit. Many visitors from Italy. Initially we got room with strong smoke smell, but we got it changed to another room conveniently located at the first floor, but it had air conditioner with no option to adjust it. Overall, good value for budget vacation. We will definitely consider it as an option for our future vacations.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Breakfast, lunch and dinner
- Non motorized water sports
- Nightly entertainment
- 103 rooms
- Buffet restaurant
- A la carte restaurants
- 2 bars
- Swimming pool with kids area
- Tour Desk (fee)
- Laundry Services (fee)
- Currency Exchange (fee)
- Shops (fee)
- Air conditioning
- Bathroom with tub
- Satellite TV
- Security deposit box (fee)
Resort Location Map
Club Los DelfinesVaradero,Cuba
- Hotel Contacts
- Extra Info
Ave. 1ra., y Calle 39 Avenida de la Playa, Varadero 42200 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
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