Club Los Delfines
- What's Included
- All Inclusive Features
We just returned from Los Defines after being there from Dec 26-Jan 6. We got an incredibly good price for the 11 nights (1825.00), so I had my expectations in check even though it was our first time in Cuba. When we were checking in, we opted not to wait for the bellman to return to bring our luggage (as did the couple who checked in ahead of us). Bad mistake apparently, for when we couldn't get the main lights in the room working, I went back to the front desk and was told that if I would have had the bellman bring our luggage this wouldn't have happened and that's too bad. Really? I said. All I would like is to have lights! She then rang the bell (ding, ding) for the bellman and told him in Spanish of the no light situation. He said to me, ah but you brought your bags yourself to the room, he can't do anything about it.. I said Really? All I want are lights! He tsk tsked and said he will have to report it. I said do you know what room? He said he would remember..... so I did tell him our room # again..... plus we did figure out how to get the ceiling light working (multiple switches had to be in the off position) and found a burnt out light bulb in a lamp. On the 4th day all lights were working.Unfortunately that incident put in perspective what our stay would be like (the couple ahead of us had a room facing the parking lot and were not able to change rooms because there 'weren't any' even though the hotel was not full). So to make it through the next 11 nights we made sure we chuckled at all of the things we came across that fell below par.Our specific room had concrete holes in the walls and tiles missing around the window in the bath tub. The 2 3/4 size beds were hard, and the box and mattress was about 8" from the floor making a very low bed. Each bed had one flat pillow that was almost the width of the bed. The shower head was clogged and needed a good CLR treatment. We had hot water for showers 50% of the time. If we showered before 10 am the water was cold. I wondered if the hot water tank was solar powered, but my man thought they just turned on the hot water tank for when they start the laundry...Otherwise the room was clean and the housekeeping staff did a good job with what they had.The buffet restaurant was interesting - I think the cooks did the best they could with what they had. There were a couple of severe misses - some really untasty fish a couple of evenings. Otherwise the meat station usually had pork, or pork, or fish, or fish. They probably should have just stuck to pork as that seemed the most successful. There is a pasta station and the pasta was good. Also made to order omelettes for breakfast with a choice of fillings - but the 'ham' was really maybe wieners? Or spam? Or not quite sure. After that discovery I just stuck to cheese omelettes. The buffet was nothing special, but I think they tried their best. The buffet table was not hot, and the food was warm at best. But neither of us became ill. I didn't eat any chicken from the buffet though. There was ice cream for lunch and dinner. Sometimes the buns were fresh out of the oven. Salt is their friend, as the egg dishes at lunch were heavily salted. There was a selection of yogurt, cereal, fruit and juices for breakfast, (along with the buffet items) though there wasn't always a good selection of fruit each day. One time early in our stay we saw one of the supervisors tending bar and pouring coke out of a bottle into a glass. She emptied one bottle and opened another bottle to fill up the glass. As the coke fizzed, she put her finger in the coke (in the glass) to stop the fizz. We tried to get a table where we could see our drinks being poured or went to the bar ourselves after we saw that. The buffet opens at 7:30 am, 1:00pm and 7:00pm. They didn't open on time once and people were standing outside the doors every meal. I think they wanted us to be real hungry.The a la cart restaurant upstairs was good. The front desk won't tell you about it unless you ask. You have to go to the beach bar building at 10am to make a reservation. (bar, coffee bar and beach front rooms in this building) There are only 6 tables, so it fills quickly. The cook and waiter were really good and the quality was a bit better - as was the wine. The front desk could only tell us that new years eve would be a 'big party' when I asked. Fortunately I asked the a la cart reservation person (she was the most helpful of all staff and I believe has the title of guest relations) and she said we need reservations for New Years and booked our time for us. The bars ran out of mojito 3 days into our stay and didn't have them back until the 4th of Jan. My guy tried to order pizza from the snack bar and was given 2 sandwiches -chicken maybe? Instead. I tried the next day and all they had was 'ham' sandwiches. The 3rd day trying I was finally able to get a 'pizza' - adequate but my guy stated "I thought you read they were good.." We didn't see burgers, hot dogs or grilled cheese there. Our first night I asked for a brown cow and was told Kahula is top shelf and not included, and the bartender then walked away. Okay, but I still want a drink of something! I believe in tipping and I tipped the servers, bartenders and housekeeping staff. I didn't notice a difference in service (good or bad), but did notice a significant number of unhappy staff. Not sure what the root of the unhappiness was about - it wasn't directed at anyone just an overall frownOur pick up for our flight was at 8:00 pm. No hospitality room was provided (she laughed when I asked) but did say we keep the wrist bands on and can drink and eat all day. We checked out at noon and gave our luggage to the bellman who told my guy we had to collect them at 6pm. No, no, the restaurant doesn't open until 7:00 and we have to eat.....I suspect he told him that because that is when his shift was over - but I checked with the front desk and there were other bellman on after 6pm.The beach is the reason why you would come to this hotel. Absolutely beautiful and I can't stress that enough. There were enough chairs and umbrellas were in the sand so you could have shade if needed. Each evening the beach attendant re-dug the holes in the beach for the umbrellas and put them in order. Some chairs were new, some were stained, and some were broken. Use a towel on them regardless (we brought our own) or borrow the hotel towels for a refundable 10 peso. There are no hawkers on the beach like there are in Mexico. The location of the hotel is central and walking distance to both ends of Varadero. I felt totally safe. There are no stray dogs running around, though we did see a few felines and different groupings of roosters, hens and chicks. The bank is 4 short blocks to the right of the hotel. While there is no Wi-Fi, you can buy a card 3 blocks to the left of the hotel and then go to the internet caf√© area (picture will be uploaded to show you where)I felt sorry for an Asian couple and their mother who were not able to warm up due to the 4 day cold snap. Unfortunately there isn't heat in the rooms and only air. The front desk gave the fellow some kind of cold medicine to help him out which was kind of her. There were a few families, but i wouldn't recommend this hotel for children. There has got to be resorts that are more family oriented with more things for the kids to do. Pool was fine. While I would return to Cuba (my man won't) I probably wouldn't return to the Cuban owned Los Defines. The 3.5 stars is about a 2 star in Canada. I did like the size (100 rooms), location and the beach. I didn't like the cold showers, the low hard beds, the food and the first night front desk staff and bellman. If you lower your expectations you'll be fine here - or be like us, and just chuckle at everything and have a drink - just not a mojito because they've run out and kahula is not included!
wow were do i start what an amazing time all the staff are so nice and the best person is Pedro he makes you feel like part of his family wow this place would not be the same without Pedro love you my friend and i will be back soon BAM!!!
Staff was rude and disrespectful. My room was small, no fridge, no phone, no hot water. I fought for 3 days to finally get a fridge. On the 3rd day the maid broke the fawcet off the shower so I had 1 cold shower all week. When I checked out, they had the nerve to tell me I owed $5.35 for a call made from my room. I had no phone in the room. Stay away from this place. There are a lot of nice hotels in Cuba.
Los Delfines is a smaller resort in the center of Varedero. First we met the receptionist and they are all fine and helpful. The Bellhops are the best , Carlos and Juiran (Pronounced like Iran) is amazing. The pool is good and not too many people. The pool bar has food and great bar tenders. The Lobby bar is at the ocean side so is the coffee bar. All are great in there, coffee is good, drinks made fast. The food is near the ocean , modest but well prepared. Room was fine, Beach is beautiful but some people leave their Plastic cups, straws and cigarette butts in the sand...yuk. I met many French Canadians and made friends with everyone that I met. The resort is good for that, being smaller. You can't get that type of thing in the bigger places with so many people and snooty types.I would say that food is not their best attraction so we went to the many nearby restaurants 4 times for dinner. La Rampa has two lobster tails with shrimp , rice, veggies for 15 CUC! However we were there Christmas eve for a wonderful meal at the buffet which made up for it. For what you pay its great.
Pros: beach is great, Atlantic ocean is beautiful Close to everything in downtown Varadero No mosquitoes in December - definitely a plus. Ocean water temperature - great People super friendly on resort - any issues they will do their best to help out 24 hour bar. Staff was accommodating when we had issues with the first room they gave us - if you get a room in the main building where reception is it will be crappy. But just go to reception and they will do their best to relocate you. We got relocated to the colonial building and the room was clean and we had a private balcony. Snack bar from 10:00-18:00 offers pizza (pita with cheese on it but honestly really good) Cons: sewage smell around the resort got worse every dayBeds are uncomfortable If you like pasta and omelettes then you shall have no problems with the food Bathroom in room - toilet seat wasn't even screwed on. Shower head not screwed on, it was a mission every time we tried to shower They don't have tequila at any of the bars for some reason . Music is extremely loud on the weekends and some of the weekdays till about 12:00 AM. TIPS: room 221 in the imperial building. 122 In the reception building was terrible. Money exchange has a better rate (.759 versus .729 cucs per Canadian dollar) at the bank down the road from the hotel Other than that.. you will certainly become immune to the honking while walking down 1st avenue by taxis. Traveled as a couple from December 16 to December 23, 2017.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- Breakfast, lunch and dinner
- Non motorized water sports
- Nightly entertainment
- 103 rooms
- Buffet restaurant
- A la carte restaurants
- 2 bars
- Swimming pool with kids area
- Tour Desk (fee)
- Laundry Services (fee)
- Currency Exchange (fee)
- Shops (fee)
- Air conditioning
- Bathroom with tub
- Satellite TV
- Security deposit box (fee)
Resort Location Map
Club Los DelfinesVaradero,Cuba
- Hotel Contacts
- Extra Info
Ave. 1ra., y Calle 39 Avenida de la Playa, Varadero 42200 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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