Club Los Delfines
- What's Included
- All Inclusive Features
Club Los Delphine's Potential SquanderedA holiday in Cuba has its ups and downs especially with accommodation and food but typically it's the fun-loving, fun to be around staff, who pick you up when things are down. Not this time, not here. For a nicely laid out, small beachfront resort oddly intersected in two by Beach avenue in downtown Varadero, all potential for a fun vacation soon disappeared. After being ignored by reception in favor of another group of people who openly bumped us from the line, we were eventually given keys to what can only be described as a dark, dreary dungeon of a room (albeit in a lovely Heritage building, Circa-1949 I believe). Having decided to give the hotel a tryout for not one, but two weeks, we thought this might matter and we'd get a nicer room, if not our 2nd story pool view room as requested.Worse than the inconvenience and lost time related to two rooms changes in the first week (thank goodness though), and buffet dinners you didn't look forward to, was the mostly unfriendly and often cantankerous staff.Sad to say because I love Cuba but except for Madelaine at the snack bar, the Bell Hops, the housekeeper and most waiters at the buffet restaurant, staff were not the friendly types we've met all over Cuba (whether luxurious hotels or not). Oh, before I forget, I should say that the Chef's curried stew with potatoes, occasional and quickly disappearing Ribs and BBQ chicken sauce, were all great and stood out in the otherwise bland or "what's that" dinner menu. Spaghetti with pan fried vegetables was also good enough to fall back on. At 3-Star Los Delphines, there's potential for a nice holiday at a place situated in a fairly good location so close to the beach with an outdoor terrace and lobby bar facing the beach, yet perhaps therein lies part of the problem? Though it's possible low morale may be a factor, our sense was that most staff think that that's enough, that everyone should be happy with what they get, or don't get, and ditto for the service and anything else. How else do you explain getting so upset about having to serve my hot Irish Coffee in a cup rather than plastic glass? Or being scoffed at for asking if it was possible to get Havana Club or Santera Rum instead of the Cuban screech served here (meant for locals) or being stared at like I was from outer space when I asked if we could get some lounge chairs by the pool? For those who put it down to "lazy staff" and "not liking their phones calls and conversations interrupted" they may have a point, but in fairness, many work long days and very hard just the same. You may think I'm too critical but have you been to a resort where you don't have lounge chairs around the swimming pool, or one where when you ask for some (just two), you have to go through several bewildered people only to have one thrown down at your feet and angrily be told (by security) that, "it's not my job!" Likewise, is it expecting too much to have a lobby bar area and bar top counter clean and free of creepy crawlers or one that stocks a little bit of better rum? (Note: After several complaints, the lobby bar area was given a good cleaning and standards picked up.) At Los Delphines we could have left here as "less-stressed" human beings even if our air conditioning barely worked, even if we had to wait 2-3 days for our burnt-out light bulb and broken TV remote control to be replaced, and even though our balcony was just wide enough to fit a chair (set as it was above the snack bar kitchen and downstairs bathrooms), but what upset the apple cart was when new front desk staff ignored the hotel's week old promise to relocate us to a pool view room, at no extra charge, and then when the time came, were poised to renege on the promise. Had I buckled in or not threatened to pack up and leave, I imagine we would've been charged although until we actually checked out, I kept thinking it would show up on our room tab. Who needs that on vacation? In the end, with a few new frayed nerves here and there, you can say we survived our two weeks at Los Delfines but just barely. Like others who also thought of checking out, we made the best of our time by playing Yahtzee in a quiet corner by the swimming pool, taking in the beach when we could land a palapa, strolling up and down Varadero's main boulevard, and shopping at "Casa de la Habana" general store next door that specializes in cigars and rum. (Great place, good prices. By the way, avoid the large commercial centre down the street. Staff will often try to overcharge you by 10 CUC on a carton of "Hollywood" cigarettes just like I reported in my earlier Cayo Santa Maria review. This needs fixing fast!) Now, if the room standards were more consistent and better, the hotel cleaner and our experience not as bad, we may just have had a good time. But for the reasons given though, Los Delphines doesn't deserve anything more than a 2 Star award this time. In fairness though, I will leave you with some of the brighter lights, these included: The a la carte restaurant, it's food and debonair waiter, Gustav; decent hot and cold breakfasts with plenty of fresh fruit; a nice Snack Bar with a variety of decent food (during the day and when didn't run out); being able to play my own music at the pool; a beachfront that's almost as good as it gets (though too few palapas too far back from the beach), and uplifting mostly professional nightly entertainment. Close to Varadero's version of Havana's La Bodeguita del Medio and Casa de la Musica, you can also catch good traditional Cuban music too!In conclusion, if management and staff made the most of this place and tips didn't wear on everyone's mind, Los Delphines could be a great little place! That said, here's hoping they get it right because some people here actually like their jobs and the guests who visit. Until then, damp down your expectations and visit at your own risk. Happy Travels, Bon Voyage ...www.tripadvisor.ca\members\SteveAnthony_Toronto
the resort is hughe with four buildings in it. two of them across the main street and two off them right at the beach. The beach area that they have is one of the best in varadero. The most important part is that this resort is right at the centre of teh town close to shopping centre and other shops. You get cigar right beside the resort and bottled water as well. The food is ok but that's the case in Cuba. I am fine with food as I go to explore and enjoy and not for food. Cuba is one of the most friendly place. Do leave the beach and walk to the shops and not forget to buy those lovely paintings. You get the hop-on-hop off bus right at the entrance of the resort. It costs 5 CUC for a days trip. The bar in one of the building near beach is 24/7 and the buffet is in another building . they place sunchairs in between these two buildings. The poolside bar is open 10-6pm with really nice snacks. The pizzas, fries and sandwiches here are really good. This resort lived upto my expectations as i was there for lovely beach and explore the city and havana.
The staff are out of this world, like family.They are very helpful and genuinely happy to see us return. The location is perfect town out front and beach out back. The food is good , bar staff second to none. I have lots of friends there and in town counting the days to get back there.
It's a run down hotel, no questions. The rooms and specifically bathrooms need TLC for sure. However the maid lady did her best to keep it as clean as possible. PROS: 1). Best location possible in Varadero (in my personal opinion). Close to Casa de la Musica for Wi-Fi access and Centro Comercial Hicacos (Mall). Easy accès to any part of town by foot. 2). The beach is beautiful and not crowded. CONS: 1). Run down hotel. 2). Entertainment sucks. Nothing to do at the hotel past 10:30PM. ADVISE: you can stay at this hotel if you need the room just to sleep at night and during day time you are out on the beach or exploring Varadero. Bring your own beach towels as they don't provide them to all the tourists. We gave up on the 4th day if stay asking for beach towels as noone seemed to care about this issue at the reception. Bring your own shampoo and shower gel as they only provide 2 tiny soaps. Bring extra towels as they only provide one towel per day per customer (we asked our maid and she provided us with an extra towel per person). You can also ask the maid to provide extra pillows as it is impossible to sleep on the tiny pillow they provide. They only provide one key per room. Some safes in the rooms are numerical, some require a key which reception will give to you for 15 CUC deposit. We used the safe key for 3 days and then returned it to the reception as we felt that it was a safe environment and we did not need a safe to keep our valuables. No much variety in food, however it's enough and eatable.
If you like a laid back and quiet vacation this is the place for you!! I have been to Cuba 14 times and would rate this as being 1 of my favourites as for the food it was pretty good for Cuban standards. The other reason for liking this place was the convience of being right downtown with everything in walking distance
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Breakfast, lunch and dinner
- Non motorized water sports
- Nightly entertainment
- 103 rooms
- Buffet restaurant
- A la carte restaurants
- 2 bars
- Swimming pool with kids area
- Tour Desk (fee)
- Laundry Services (fee)
- Currency Exchange (fee)
- Shops (fee)
- Air conditioning
- Bathroom with tub
- Satellite TV
- Security deposit box (fee)
Resort Location Map
Club Los DelfinesVaradero,Cuba
- Hotel Contacts
- Extra Info
Ave. 1ra., y Calle 39 Avenida de la Playa, Varadero 42200 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
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Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
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