Club Los Delfines
- What's Included
- All Inclusive Features
I'm not sure why people say a lot of negative reviews. this place is great and I've been to varadero a few times before and I would go back.the food was exceptionally good, and the staff were great. the entertainment was awesome. the Only thing I will say that was bad is the room ( stayed in room 103) old air conditioner and makes terrible noise, very bad mold in the bathroom and ceiling , and cockroaches...i suggest the minute you see any of the 3 I've mentioned demand another room
Okay, when you factor in the overall costs, including taxes - then Cuba is a deal. Once you factor the costs of the flight, airport/hotel transfers, hotel and food & drink, then one should not complain - so let me stay with the positives.The location is on 1st Avenue at 38/39 street and either way you will find restaurants, coffee and snack bars, a mini department store, cigar/rum store, banks and tour bus stop. Great location !!Beach - the beach is excellent.Rooms - we had a decent size room, very clean with a chambermaid who was most attentive and clearly took pride in her work. The shower was good, water pressure was fine and except for one hour, plenty of hot water. Safe in the room, phone, comfortable bed and the air condition was fine and the fridge (while older) worked fine.Food - breakfast was great, decent variety but basically the same stuff each and every day. Lunch to be honest was hit and miss and dinner was way below expectations. We decided to eat in the area several times. If you are a picky eater, then this hotel is not for you and dare I say Cuba may not be for you either. We did go to an a la carte dinner one night and the food was excellent and the service from Gustavo was even better. Bars - a Cuban Bar is a Cuban bar... the service was good but the hotel decided to close one bar (by the beach) to do some renos to the bar area. The coffee bars were good and Cuban coffee is exceptional and there was a large coffee "menu". Pool - the pool is small as is the hotel, not well used at certain times of the day as there is limited shady areas to choose from. However the pool was clean and was adequate.Hotel Presentation - the hotel is older and it clearly needs serious TLC. The hotel is Cuban owned so it would appear the staff have limited say in how to improve its overall appearance. While I realize it's Cuba, there is no excuse for burned out lightbulbs, rusting light fixtures and electrical wires that were dangling in a few areas. (No, I didn't check to see if they were live). Staff - overall the staff saved this holiday for me. The majority were about the guests, they were friendly and attentive all the time. The exception were the two guys on the beach that went in to business for themselves in selling drinks and lounge chairs to non-guests for 3 CUC (about $3 US) and taking it for themselves - disappointing and not fair to the staff who were working hard and taking their jobs seriously. I saw one guest complain to the front but the practice went on nonetheless. I love Cuba and the Cuban people - take this staff (outside of two above) and I would stay at any hotel they worked at. Would I return to Los Delfines? NO - not until it is bought by a non-Cuban firm that understands the hotel business and is renovated. The place has such potential based on the location alone, but somewhere up the management chain - there is too much indifference. Pity I say.
This was our 6th visit to this charming little beachfront hotel in the heart of Varadero and we will definitely be returning. We had never traveled to Cuba quite this late in the spring but truly enjoyed the beautiful weather and uncrowded beaches, along with the always friendly staff and great location of this hotel. The dinner buffet may not always be great but breakfast and lunch are usually quite good and there are several good restaurants within easy walking distance with two.. Nona Tina's (Italian) and La Vicaria (Cuban) located immediately adjacent to Calle 38. Standard rooms are a little small but comfortable and clean. Oceanfront rooms are a little larger but limited in number. It is an older hotel and faces the challenges that go with that but they are always upgrading facilities (were undertaking a major renovation of the 24 hour lobby bar as we were leaving) and have excellent and very friendly competent staff who do their utmost to make your visit to their country a pleasant one.
We hired the kitchen staff for our daughters wedding reception. We are friends with the Animation Manager, Pedro and he suggested los defines. We were certainly not disappointed. The food was more than sufficient, delicious and prompt. We were pleasantly surprised to be served food in an elegant and formal manner. The price was VERY good. We had just under 50 people and paid $500 for food and drinks. The chef was very accommodating and kind. The area in which we celebrated was right beside the beach and at sunset. It couldn't get much better!! Great service!!
Club Los Delphine's Potential SquanderedA holiday in Cuba has its ups and downs especially with accommodation and food but typically it's the fun-loving, fun to be around staff, who pick you up when things are down. Not this time, not here. For a nicely laid out, small beachfront resort oddly intersected in two by Beach avenue in downtown Varadero, all potential for a fun vacation soon disappeared. After being ignored by reception in favor of another group of people who openly bumped us from the line, we were eventually given keys to what can only be described as a dark, dreary dungeon of a room (albeit in a lovely Heritage building, Circa-1949 I believe). Having decided to give the hotel a tryout for not one, but two weeks, we thought this might matter and we'd get a nicer room, if not our 2nd story pool view room as requested.Worse than the inconvenience and lost time related to two rooms changes in the first week (thank goodness though), and buffet dinners you didn't look forward to, was the mostly unfriendly and often cantankerous staff.Sad to say because I love Cuba but except for Madelaine at the snack bar, the Bell Hops, the housekeeper and most waiters at the buffet restaurant, staff were not the friendly types we've met all over Cuba (whether luxurious hotels or not). Oh, before I forget, I should say that the Chef's curried stew with potatoes, occasional and quickly disappearing Ribs and BBQ chicken sauce, were all great and stood out in the otherwise bland or "what's that" dinner menu. Spaghetti with pan fried vegetables was also good enough to fall back on. At 3-Star Los Delphines, there's potential for a nice holiday at a place situated in a fairly good location so close to the beach with an outdoor terrace and lobby bar facing the beach, yet perhaps therein lies part of the problem? Though it's possible low morale may be a factor, our sense was that most staff think that that's enough, that everyone should be happy with what they get, or don't get, and ditto for the service and anything else. How else do you explain getting so upset about having to serve my hot Irish Coffee in a cup rather than plastic glass? Or being scoffed at for asking if it was possible to get Havana Club or Santera Rum instead of the Cuban screech served here (meant for locals) or being stared at like I was from outer space when I asked if we could get some lounge chairs by the pool? For those who put it down to "lazy staff" and "not liking their phones calls and conversations interrupted" they may have a point, but in fairness, many work long days and very hard just the same. You may think I'm too critical but have you been to a resort where you don't have lounge chairs around the swimming pool, or one where when you ask for some (just two), you have to go through several bewildered people only to have one thrown down at your feet and angrily be told (by security) that, "it's not my job!" Likewise, is it expecting too much to have a lobby bar area and bar top counter clean and free of creepy crawlers or one that stocks a little bit of better rum? (Note: After several complaints, the lobby bar area was given a good cleaning and standards picked up.) At Los Delphines we could have left here as "less-stressed" human beings even if our air conditioning barely worked, even if we had to wait 2-3 days for our burnt-out light bulb and broken TV remote control to be replaced, and even though our balcony was just wide enough to fit a chair (set as it was above the snack bar kitchen and downstairs bathrooms), but what upset the apple cart was when new front desk staff ignored the hotel's week old promise to relocate us to a pool view room, at no extra charge, and then when the time came, were poised to renege on the promise. Had I buckled in or not threatened to pack up and leave, I imagine we would've been charged although until we actually checked out, I kept thinking it would show up on our room tab. Who needs that on vacation? In the end, with a few new frayed nerves here and there, you can say we survived our two weeks at Los Delfines but just barely. Like others who also thought of checking out, we made the best of our time by playing Yahtzee in a quiet corner by the swimming pool, taking in the beach when we could land a palapa, strolling up and down Varadero's main boulevard, and shopping at "Casa de la Habana" general store next door that specializes in cigars and rum. (Great place, good prices. By the way, avoid the large commercial centre down the street. Staff will often try to overcharge you by 10 CUC on a carton of "Hollywood" cigarettes just like I reported in my earlier Cayo Santa Maria review. This needs fixing fast!) Now, if the room standards were more consistent and better, the hotel cleaner and our experience not as bad, we may just have had a good time. But for the reasons given though, Los Delphines doesn't deserve anything more than a 2 Star award this time. In fairness though, I will leave you with some of the brighter lights, these included: The a la carte restaurant, it's food and debonair waiter, Gustav; decent hot and cold breakfasts with plenty of fresh fruit; a nice Snack Bar with a variety of decent food (during the day and when didn't run out); being able to play my own music at the pool; a beachfront that's almost as good as it gets (though too few palapas too far back from the beach), and uplifting mostly professional nightly entertainment. Close to Varadero's version of Havana's La Bodeguita del Medio and Casa de la Musica, you can also catch good traditional Cuban music too!In conclusion, if management and staff made the most of this place and tips didn't wear on everyone's mind, Los Delphines could be a great little place! That said, here's hoping they get it right because some people here actually like their jobs and the guests who visit. Until then, damp down your expectations and visit at your own risk. Happy Travels, Bon Voyage ...www.tripadvisor.ca\members\SteveAnthony_Toronto
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Breakfast, lunch and dinner
- Non motorized water sports
- Nightly entertainment
- 103 rooms
- Buffet restaurant
- A la carte restaurants
- 2 bars
- Swimming pool with kids area
- Tour Desk (fee)
- Laundry Services (fee)
- Currency Exchange (fee)
- Shops (fee)
- Air conditioning
- Bathroom with tub
- Satellite TV
- Security deposit box (fee)
Resort Location Map
Club Los DelfinesVaradero,Cuba
- Hotel Contacts
- Extra Info
Ave. 1ra., y Calle 39 Avenida de la Playa, Varadero 42200 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
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Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
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