Grand Memories Varadero
- What's Included
- All Inclusive Features
In our opinion the Grand Memories Varadero is a solid 4 stars, not quite 5 star as some suppliers rate it. It has an active pool area with lively entertainment staff, as well as a nice white sand beach. Rooms are spacious but just average in terms of decor and maintenance. Service is good, tips go a long way. For larger families, Royal Master Suites can accommodate up to 5 adults and 1 child or 4 adults and 2 children. An attractive price points makes this resort a popular choice in Varadero. If you're looking for a nicer option in Varadero, take a look at the Iberostar Varadero.
Just so you know, my husband and I have traveled to Cuba 10 times. This was our second time to Varadero. We are simple people and don't expect much from Cuba. This hotel had the worst food ever. The buffet was so blah and the food was just tasteless. Their sauces are just watered down, one day they have mangos and the next two days nothing. No bananas whatsoever. In the morning you could not find peanut butter but they had it near the salads at dinner...???? LolOne day boiled eggs and the next nothing.I do have to say our waitress Beatriz was a gem. She got to know us and would reserve us the same table and put flowers on it. :) The restaurants a la carte were just horrible. The Italian restaurant was an insult to my husband. We literally took a bite of the three different dishes, walked out and went to the buffet. They first started with a small plate which looked like olive oil and pieces of parmesan cheese. It was actually honey with parmesan cheese. Who does that????My husband had the dry lasagna and I had the pork with mash patatoe and spinach which was soaked in salt. Just gross! Our dessert was "lemon meringue pie". Do u know what they brought us? A tiny piece of vanilla sponge cake which is also served at the buffet. They just added some chocolate and lemon glaze to make it look fancy. The Gourmet restaurant was another disaster. The menu said rib eye steak, far from it. The entree of fried shrimps was awful and the "strawberry cheese cake" was another joke. The lobby bar and every other bar needs to have blenders to make nice cold drinks. All their drinks were watered down and boring. I asked for a marguarita and they looked at me like I was from another planet. Basically they didn't know how to make it. Sad!The property is really beautiful and clean. The gardeners were friendly and did a great job.We booked a "superior " room, which was nothing "superior " about it. The only good thing was it was close to the beach (building 24). The first night we got there, our room on the third floor was bad. The two beds stuck together were in bad condition, the toilet did not flush properly and the cabinet doors where the fridge is were hanging by a thread. We had no water or drinks in our fridge. We got there at 11pm and needed to drink water with our medication. We went back to the lobby and they advised we try the snack bar. They did not have bottled water so they told us to go to the lobby bar. We go there and of course they did not have either. My husband was NOT happy. By chance Gonzalez the bell boy heard us and gave us his sealed bottle. He was really a sweetheart. The next morning we changed rooms on the second floor again in building 24 which was so much better. If you want to be closer to the pool and lobby, ask for building 20 or 21. If you want near the beach then go for building 23 or 24.I do have to say we never saw any bugs inside our room or even on the grounds. The patio door was a pain to open and close, very hard.As for the maid service, not impressed. First she would clean our room between 4-5pm, which was the time we would come back to our room. Very annoying! I believe she only changed our bed sheets once. They dont carry face cloths . I would leave her really nice gifts everyday, like a purse a brand new top, makeup , shoes and jewelry, she never once said thank you . She only made towel designs twice. The pool area was always overcrowded and loud. That did not interest us to go, besides we are beach people.Would I return to this property? I don't think so !!!!!
It is Cuba. People are friendly the beaches are beautiful and there is no snow!! Was not overly impressed with Grand Memories Varadero. The food is nothing fancy but do highly recommend the Beach Buffet and the open BBQ of chicken and pork. But be prepared for workers to ask you to sneak them food..lol They enjoy a cold beer too! Not much of a night life and no real spot to sit and socialize outside of the Lobby which is loud. One night they close the Disco and have a party bus that takes people to a Club in Town.
We stayed may 7-14/17. We were in building 15 near the quiet pool.Our bed was comfortable,with large pillows.Ac worked,plenty of hot water,good water pressure.Fridge wAs restocked.quiet part of the building.Patio door didn't lock but we were on 2nd floor. We spent one day at beach and one day at quiet pool.Both were great . Most of the trip we stayed at party pool.Enjoyed it at the lively pool. Food at buffet had lots of selection and good .snack bar and beach buffet was tasty.Entertainment was good.Thanks to Greysis in buffet, Jaimi our maid .Friendly staff..Would return.
This was the second of two all-ins we stayed at in April 2017. The dinning-hall food was better than the Melia Peninsula and we did get into one of the specialty restaurants (the Japanese) even though we were there just for one night. They used the wrong rice for the sushi and it was dry. The Service was lack luster. I said afterwords that if I had had to pay for the meal, I would have been very disappointed. But we were not poisoned.I should note that, despite the above, the restaurant and bar service in other parts of the resort were decent. The staff were friendly enough and helpful.There are two pool areas so there is generally plenty of space to sun bath. At one of the pools, however, guests had the habit of leaving a towel on the lounge chair to reserve it. This tells me that there may not be enough lounge chairs to go around. So get to the pool early and claim a spot.The couple of times I ordered an espresso from the bar, the coffee came lukewarm. I think there was a problem with the heating element in the machine. Another time I ordered a coffee from the snack bar and the attendant used the milk steamer to warm some left over coffee.The rooms were clean and in decent shape, but, again, the lack of attention to repair was evident. The screen door on our balcony would not close properly leaving us with less air circulation as we closed the glass door to keep out any insects.On the other hand, the grounds are well kept and there was a store that sold a variety of items including toiletries and sun screen.We was a bit of confusion at first. We arrived by hired car. We showed the gate attendant our reservation and he waved us in. After spending 15 minutes lined up at the check-in counter, we discovered we were at the Memories and not the Grand Memories. the cab ride to the right place (just next door) was $5. We wondered why the gate attendant did not notice we were at the wrong place.So, I give it a three star and can recommend it, given what we saw at Valadero. Just remember that we were there for only one night.
I'd recommend Cuba to anyone however I would advise to avoid ths hotel at all costs! Our room was never cleaned and the room in places was filthy and hadnt been cleaned properly for quite some time, it was rare we had clean towels and never had a change of bedding once and then cleaning staff demanded a tip at the end of the week! the cheek of it! We had daily issues with the room cards to try and open our door. Rude bar staff being ignorant, lazy staff in the buffet hall not cleaning plates or setting tables prompty, The hottest meal I ate all week was on the plane journey home! food was always cold and a huge fly problem in the buffet hall. We required wheelchair accessable facilities and when attempting to use the set of toilets by the waterfall outside the lobby the staff refused to unlock these denying a basic human right we had to go back to our hotel room in block 22 just to use a toilet and then again a few days later trying to use the accessible toilets to the right hand side of the bar in the lobby my friend was shouted at by a member of staff who was using the stall to sit on the floor and make a phone call, when stating she needed to use the toilet as it was for a wheelchair access the memeber of staff continued to shout and demand she use a regular stall because her phone call was much more important than a paying hotel guest using the toilet, the regular stall clearly did not accommodate a wheelchair leaving her to struggle in to the stall. We were advised this was a 5 star hotel but that needs seriously looking at as it has never seen 5 star service, I feel cheated for the 2k price tag we paid. This hotel is a 2 star or a 3 at best.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 meals daily
- All drinks (Domestic and select Imported beverages, 24 hours)
- Drinks at disco
- Daily activities
- Evening entertainment
- Entrance to night club and drinks
- 1110 Rooms
- 1 buffet restaurant and 6 a la carte restaurants
- 7 bars including Pool bar
- Spa (fee)
- 2 tennis courts
- Games room
- Sports pitch
- Gift shop
- WiFi in lobby (fee)
- Varadero Golf Club nearby (fee)
Hotel Room has:
- 1 king or 2 double beds
- Satellite TV
- CD player
- In-room safe
- Balcony or Terrace
- Coffee maker
- Max occ. 4, up to 3 adults
Adults Only Section Amenities:
- 150 suites with a private reception
- Complimentary 24hr room service
- Closer to the beach
- Exclusive pool
- Exclusive access to International restaurant
- Club house and cigar room
- Butler service
Weddings - Packages are available. Please inquire for more details.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Grand Memories VaraderoVaradero,Cuba
- Hotel Contacts
- Extra Info
Km 18.5 Autopista Sur Parque Natural Punta Hicacos, Varadero 42200 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.