Grand Memories Varadero
- What's Included
- All Inclusive Features
In our opinion the Grand Memories Varadero is a solid 4 stars, not quite 5 star as some suppliers rate it. It has an active pool area with lively entertainment staff, as well as a nice white sand beach. Rooms are spacious but just average in terms of decor and maintenance. Service is good, tips go a long way. For larger families, Royal Master Suites can accommodate up to 5 adults and 1 child or 4 adults and 2 children. An attractive price points makes this resort a popular choice in Varadero. If you're looking for a nicer option in Varadero, take a look at the Iberostar Varadero.
We visited Cuba as a group of eight from March 14th to March 21st. We arrived there in the late night and the check in process was quite smooth. We had dinner at the Snack Bar which was not very appealing both in terms of food and decor but it was late and we were very tired. The room was quite shabby and the mattress was not very comfortable. However that being said, we had a great vacation. The beach is beautiful! We took a day trip to Varadaro which was alot of fun. The food improved over time. Omelettes for breakfast and lots of fresh payaya. Dinner and lunch were not bad and the snack bar made great grilled cheese sandwichesMarch break is a very busy time and so it was difficult to find beach chairs especially at the pool. Once March break was over it was much easierThe Gourmet restaurant was very good the Italian was not! The people of Cuba are very warm and welcoming. I was glad my children had the opportunity to see how other people live and realize how blessed they are to live in Canada. Remember you are visiting a country very different from your so keep an open mind and stay positive. I miss Cuba now that I am back home.
This was the first time back to Cuba after the first disappointing visit 15 years ago. This hotel is first class from the first minute you enter the Lobby. Check in was a breeze.They told us the room would be free for check in after 3pm. We decided to go check it. Luckily it was already cleaned up. Went back to reception, got the keys and checked in at noon. The room was a superior room in building 24. The King bed was just the right softness. Air Conditioning, Safe, Fridge, Balcony, TV and Shower were all great. We were hungry being offered nothing, other than cheap sparkling wine, on a 6:00am sunwing flight; They should be ashamed of themselves. It was still too early for the lunch buffet. Found a 24hr pool snack bar. Ate something before lunch. The lunch buffet was awesome. They had everything you can imagine. All delicious. They run several cooking stations. Pasta, Pizza, Sea Food, Chicken, Pork, Beef. Lineup really goes fast. Huge Salad Bar and Huge Hot meal bars not to mention the desert and fresh fruit bars. Breakfast coffee was a bit disappointing. You order coffee from the waiter, they bring you the coffee cups filled with coffee from an instant coffee machine. The coffee is warm not hot. Disappointing for a country that is famous for coffee. What we did was go to the Falls Bar next to the buffet and order American coffee out of an espresso machine for takeout to our breakfast. In the afternoon we went to the Cafe Corner in the huge Lobby Bar. Stood in a small lineup to order mint tea. The evening shows were all quite entertaining. For live music and dancing there is the Cubana Bar next to the family section. The Disco is also open till 2:00am. The beach is turquoise blue water with beautiful white sand. A little windy at times. Beach towels are left in the room. If you want them changed drop them in the bath tub. We had no issue finding beach loungers under shady Tiki straw umbrellas. 20 minute Hobie Cat rides with a skipper are available for a tip, Must reserve early in the morning. They have canoes and pedalo that we didn't see go in the water. The beach bar offers the standard beer, cocktails, lemonade and pinacolada etc ...Internet is only available in the Lobby area and one must buy a card to use it for an hour. It's not the greatest but gets one through the messages at least. These internet access cards are sold and used wherever there is Wifi around Varadero. There is a Tourist hop on hop off bus that takes one to the Shopping Malls and to Downtown Varadero. Downtown is cheaper than the Tourist Malls. We did the Havana afternoon and evening Tropicana show which was amazing. The Jeep safari excursion was also a worthwhile experience. For the poor standard of living. Cuba somehow decided that their economy was 40% better than Canada. Their Tourist Peso was $ 1.40 Canadian and the Tourist Peso is equal to 25 of their local Pesos. The USD is exchangeable but they really don't like it much. We had a great time at Grand Memories and recommend it. For checkout call the bell boy at least half an hour before your intended time of departure. Keep an eye for the shuttle bus. They don't announce themselves to people waiting in the Lobby. Don't forget to tip everyone. They are proud people and seldom ask for tip.
Grand Memories varadero is the absolute worst resort. Dingy, rude staff, overbooked, line ups. The worst experience ever. I would not recommend anyone going to this resort. Customer service is the worst. Drinks are terrible. Rooms are not fit! Turned me from cuba all together! !!!
Hard to know where to start.... from check in to check out, a horrible experience.First off, we had paid for an extra night due to flights and we had to go back to the front desk three times to ensure we could keep our room. We were told that there was nothing on the system showing we had booked an extra night and that there was no availability. Finally, after they told us everything was looked after, our room was left unlocked for hours while we were at the beach because they cancelled our room keys. Luckily, nothing was taken.The resort is very run down. Rooms were smelly and very dirty. Bathroom was horrifying with mould around the bathtub. Only once in seven days was the room actually cleaned. Towels were rarely replaced and if so, they would leave only one towel and take the rest - great for a couple trying to shower. The bed was filthy and they didnt even have king size sheets. They would use double size and layer them cross wise so dont plan on having your feet and your shoulders covered at the same time. They show pictures of bottles in the liquor dispenser but those must have been from days gone by. Overall, terrible.The resort is under serviced. One buffet for 2000 people. You can expect to be waiting in line all of the time - if you get in that is... Food is as you'd expect, but as other reviews state, unless its right from the grill, expect it to be cold.The bathrooms are never clean, always without soap and never had towel to dry with. Not the your hands would be clean anyway... Some of the staff was polite but on the whole pretty rude. It's like we were inconveniencing them by asking for anything. Beach was nice. Not enough chairs tho so you had to be up early to get any. And the pool was impossible to get a chair.I've been to Cuba before and had a great experience. I'd go back but it will not be to the Grand Memories. Although my memories will last a long time, it will not be for the right reasons. My guess is that those that leave a positive review have never been to a nice resort that is well run. Certainly not a 4+ star resort.
We slept in the Sanctuary adults only, but ventured into the much larger Grand Memories for nitely walks, restaurants, shopping. The larger Grand Memories is for families, the Sanctuary for adults.The small well supplied store had any items you may need , I always purchase the honey in Cuba and some snacks. I also check the pricing and availability of rums incase I dont want to wait for the airport, they were all available and well priced.The buildings were attractive with lots of tropical foilage, the gardeners always working. They could do with a little more lighting at night some paths are poorly lit. The grounds has nicely constructed water features and moats most of which do no have water in them I always wonder about that. Add some water take advantage of the nice details you have created. There was a spectacular man made waterfall near the pool.The buffet was grand with many more choices than Sanctuary every evening, and a nice quiet section in the dining room for Diamond Club guests. I liked to look at the choices and get an ice cream come from the freezer at the side on my walks, a treat. So many grill stations and choices, fully roasted chickens and a chef to cut them, mexican stle tacos, nachos, ground beef, cheeses. A seafood station, a pork, beef seafood station. Huge salad and dessert bars with abundant choices, fresh breads, a pasta station. It did seem they could accomodate a vegetarian diet, a gluten free diet or lactose free diet. I heard from other guests the food choices and display were often amazing the only complaint is the temperature of the food, the large trays of food were often cool not hot.Many A La Cartes are also located in Grand Memeories so we ventured over quite often. The Italian Restaurant was so so we never received our olive oil and balsamic to dip our rolls in despite asking numerous times. The staff were quite literally rushed off their feet, although we noticed some very pretty girls who came after us, got a lot of attentive service from the young Cuban waiter, more service than any other table. It's human nature but we paid the same as them for an equivalent experience. I wouldn't go there again based on the food, there are better options. The staff ask you to write opinion notes on the restaurant while dining, difficult to pit what you really feel when they are reading it right in front of you.The Gin Seng asian restaurant was very nicely decorated the food was ok, although my salmon was supposed to be grilled, and the rice fried everything has the texture and appearance of being boiled. It was an attractive air conditioned place to sit, and they did come around with wine regularly. The Cuban restaurant was difficult to locate, as it used to be beside the Italian and all the signs still indicate it is, but its moved near the beach so a number of us went for a long hike asking for directions along the way until we found its current location. Please change the signs Memories. There is no air conditioning, but the was a cool enough breeze in February and not many insects, but I wonder how this would be in August maybe not as enjoyable. There is a starter buffet and the food was quite tasty. I did fall ill for a day or two after this restaurant, I believe the shrimp were off it didn't taste right, and I spit it out but it was enough to make me ill. Due to illness I would not go back there although I enjoyed the experience, there was a party of 13 travelling together and 9 became ill, they were kind enough to share there medicine with me. Obviously I lost a day of my vacation in a lot of discomfort and I couldnt eat or drink for 2 days.The pools were great for kids, there are winding pathways and tunnels through fake mountain ranges with many different levels to sit and view. There was plenty of shade, plenty of beds. It was well constructed and well thought out.The Lobby was a bit of a nightmare overcrowded, smokey, noisey and unfortunately we had to wait here for a considerable amount of time for the tour bus. The washrooms were dirty, no seats, broken doors that wouldnt close and never toilet paper. I had to go to the bar and ask for napkins, Grand Memories could do a better job of this.I hope to see improvements on my return.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 meals daily
- All drinks (Domestic and select Imported beverages, 24 hours)
- Drinks at disco
- Daily activities
- Evening entertainment
- Entrance to night club and drinks
- 1110 Rooms
- 1 buffet restaurant and 6 a la carte restaurants
- 7 bars including Pool bar
- Spa (fee)
- 2 tennis courts
- Games room
- Sports pitch
- Gift shop
- WiFi in lobby (fee)
- Varadero Golf Club nearby (fee)
Hotel Room has:
- 1 king or 2 double beds
- Satellite TV
- CD player
- In-room safe
- Balcony or Terrace
- Coffee maker
- Max occ. 4, up to 3 adults
Adults Only Section Amenities:
- 150 suites with a private reception
- Complimentary 24hr room service
- Closer to the beach
- Exclusive pool
- Exclusive access to International restaurant
- Club house and cigar room
- Butler service
Weddings - Packages are available. Please inquire for more details.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Grand Memories VaraderoVaradero,Cuba
- Hotel Contacts
- Extra Info
Km 18.5 Autopista Sur Parque Natural Punta Hicacos, Varadero 42200 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
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