Grand Memories Varadero
- What's Included
- All Inclusive Features
In our opinion the Grand Memories Varadero is a solid 4 stars, not quite 5 star as some suppliers rate it. It has an active pool area with lively entertainment staff, as well as a nice white sand beach. Rooms are spacious but just average in terms of decor and maintenance. Service is good, tips go a long way. For larger families, Royal Master Suites can accommodate up to 5 adults and 1 child or 4 adults and 2 children. An attractive price points makes this resort a popular choice in Varadero. If you're looking for a nicer option in Varadero, take a look at the Iberostar Varadero.
We stayed at this hotel in june this year 2017 . The complex was very nice with plenty of swimming pools and a lovely beach . The weather was fantastic however this is an all inclusive resort and the food in the buffet was far from good maybe if they had hot plates that kept the food hot it would be a help although a wide choice of food it would maybe benefit from less quantity and more quality some of the waitresses were friendly while others were quite rude . In the evening we drank in bar cubano which was excellent with fantastic friendly staff nothing was too much trouble and entertainment was good the staff we would like to thank was Gretar Martinez Magdiana Michel Yarian and Amed all these bar staff made our evenings very enjoyable and made us very welcome the service they provided every night was excellent and we enjoyed their friendly proffessional service they made our holiday Thankyou so much
Overall, we had an OK vacation for what you paid for but this resort can be improved!!!Room:We stayed at block 24 closer to the beach after moving rooms from block 22 where we encountered several bad issues the first night. We were unable to sleep that night and I killed 50 fly/mosquitos in that room alone!!We were party of 6 and had two rooms, the Corner is a bit bigger and cleaner room. Maid was excellent and always had fresh towel to our room. The sliding door had a big opener on top leaving flies to come in the room where could be an easy fix, one morning there was no water at all.... Room is a bit run down and you won't expect this for a 4.5 stars! Keycard always never work and u have to walk miles to get to the lobby and then they give you attitude!!Staff overall:Some selected staff are not very customer focus. If you are talking to a staff and suddenly the staff will ignore you and make you wait to hear his other collegue speaking. I have experienced this a few times in the lobby, buffet etc. I find it very rude!!! Moving your luggage and had to stop to speak with someone else then we could move on! No sorry nothing! Definetly this is something manage rb need to look at ...customer first! Not second! The staff do not have a good smile on their face!!!! Buffet:You cannot enjoyed yourself since they are million of flies moving everywhere and yet alone the food sitting on the platter where mosquitos are going around and around. They have to do something on this since I barely enjoyed my food and always had to cover to avoid any mosquitos. Same food everyday and after day 5 you are feed up. Luis at the fish grill had some kind of attitude when requesting food and he is not a good cook!!! but the young lady was much better. The lady at the meat grill asked me for money or change since she cooked for me? Find it unprofessional. Pasta sauce was so run down, bring your own!! No mangos for the 7 days we were there... We should indulge Dominican hotels food theme such as Monday carribean, Tuesday Italian etc...Restaurant:Please avoid!! The food is more terrible than the buffet plus they can cook things on the menu such as "le gourmet" steak rib eye not avail. Jesus was good at the restaurant for service. "Cuban" seafood casserole at the Cuban resto not avail and get you a dry chicken!!!Sunwing tours:Absolutely fantastic! The best customer service ever for the morning gathering but we were able to find a cheaper tour to Havana, pay a max 20 pesos!!! Don't pay 87 pesos through nexus tour.Nightly show:Same performer every night difference dance but can seriously improve! Bring your bug spray and the ladies washroom is in construction for months with debris all over the place! Put a sign at the door!!!!Beach:Safety first!!! Lots of broken shelf, garbage and careful your feet does not get cut and ruin your vacation. Water was superb!!!! Not much activities compare to next door hotel iberostar. Pool:Pool was okay, cleaned but the snack bar food sucks!!!! And beds were full of birds pooh. Clean them up!!!Overall:We will never go back!!! Save your money and go next door "Iberostar Laguna Azul"They could learn how Dominican Rep run their resort!! I will give it a 2 stars!
Dear Reader,I'm a realist and so us my husband and we appreciate that our opinions of this hotel, service, and food experience differ from the reviews that have been previously posted.With that said;We cannot express our gratitude enough as All Staff that we dealt with including the General Manager were absolutely wonderful!Everyday our room was cleaned impeccably by Annie.Everyday we were warmly greeted by staff at the main buffet were we enjoined fresh and delicious food.The pools were cleaned daily, and the entertainment was lively and engaging.Bar staff not only served our favourite drinks, but stopped to have a chat and ask if we were enjoying ourselves.A round of applause to the General Manager for choosing the nightly entertainment at the bar, as we enjoyed classical piano, guitar...with the Spanish piccing "Awesome"!Let alone the dancers and theatre experience at 9:30 each night were fun.Jose took our luggage when we arrived, and he stopped to chat with us throughout the week as well as the front desk attendants.In closing, like many readers on this site we are a hard working couple from Whitby, Ontario and there are not many places we can travel to where our money is so well spent!The people at this resort are hard working and are ready to make your stay exceptional. Always smiling, and engaging.We are humbled by the vibrant and caring people working here!Will we go back.....ABSOLUTELY, in a heartbeat ❤️Remember your vacation is what you make it enjoy yourself at Grand Memories...."We did"!Alfonso and Tina
A hotel to avoid at all costs. Cleaning of rooms non-existent, linen not changed, buffet dining room was similar to a very noisy canteen, food was tepid, sunbeds not clean and in a poor state of repair. Some of the staff bordered on being rude and were indifferent. Complaints fell on 'deaf ears', and not addressed. Hotel claims 5*, but I would rate it at 3* and that is being generous
Before I set off on holiday on the 1st of June for the first time ever i was actually not looking forward going. I had read several really bad reviews on here and wondered what we were going to turn up to. When we arrived we were greeted by Cuban dancers and a cocktail which was nice! The grounds of the hotel looked lovely and clean. We stayed in block 23 which was in between the pool and beach. Our room was dated but it was clean, had a fully stocked fridge and towels. Your not in it that long so why do you need much more? I was happy it was cleaned daily and we had fresh towels. Our room didn't smell awful either- maybe we were lucky? I was travelling with a party of 10 and we all had rooms which were ok. If you're expecting luxury then i suggest Grand Memories isn't for you.As it wasn't peak season as they class it, although there was 600 people there some of the complex was shut. This didn't stop us from having a great holiday as it was only 1 buffet restaurant and pool which was shut.The buffet restaurant food was ok, but there was something for everyone to eat. The meat and fish from the grill was tasty and it would be fresh and hot so i stuck to that. The only downside was the flies- maybe they need to look into some sort of fly control?? Food did become a little repetitive but we're all inclusive so I expected that. We had dinner in 2 of the other restaurants and couldn't fault the food either. Although the booking process is a bit of pain. At some point we did all fall ill with bed belly's but we were in a foreign country and we're not use to the different food and drinks. Luckily it didn't stop us from doing too much.We loved the pool which was open and the beach. All seemed quite clean, the only thing with the pool is maybe they could have given the sunbeds a clean every day. The entertainment team was great, the pool area was big enough if you wanted quirt time you could sit far enough away from it. They didn't hassle you to get involved either.The staff (except the lobby bar and reception) were all extremely helpful and couldn't do enough for you. The buffet and pool bar staff were great and always had fun with us!The only negative I could say is they turned the air con off in the bars for some reason which made it a little un bearable at night to sit in them and have drinks. Also for adults the entertainment in the evening was a little dull. Also, I think Grand Memories need to think who they want in their hotel, is it families and couples or groups of young people as i don't think all three mix. We had some really inconsiderate young people near us who thought it was ok to party all night and make lots of noise in the corridor. Lot's of Canadians use it as 'spring break' or a '18-30' holiday. Maybe that's why somethings are run down??All in all the 10 of us had a great holiday and I was surprised by the hotel especially with all the bad comments they had. Like all hotels i expect in Cuba, they have stuff to work on but I wouldn't let it stop you going to it. Maybe there are better hotels in Varadero, but we still had a good holiday!Just go with an open mind to the hotel, if you have any problems i'm sure they're do their very best to sort them for you.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 meals daily
- All drinks (Domestic and select Imported beverages, 24 hours)
- Drinks at disco
- Daily activities
- Evening entertainment
- Entrance to night club and drinks
- 1110 Rooms
- 1 buffet restaurant and 6 a la carte restaurants
- 7 bars including Pool bar
- Spa (fee)
- 2 tennis courts
- Games room
- Sports pitch
- Gift shop
- WiFi in lobby (fee)
- Varadero Golf Club nearby (fee)
Hotel Room has:
- 1 king or 2 double beds
- Satellite TV
- CD player
- In-room safe
- Balcony or Terrace
- Coffee maker
- Max occ. 4, up to 3 adults
Adults Only Section Amenities:
- 150 suites with a private reception
- Complimentary 24hr room service
- Closer to the beach
- Exclusive pool
- Exclusive access to International restaurant
- Club house and cigar room
- Butler service
Weddings - Packages are available. Please inquire for more details.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Grand Memories VaraderoVaradero,Cuba
- Hotel Contacts
- Extra Info
Km 18.5 Autopista Sur Parque Natural Punta Hicacos, Varadero 42200 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
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Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
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