Grand Memories Varadero

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Our Opinion

In our opinion the Grand Memories Varadero is a solid 4 stars, not quite 5 star as some suppliers rate it. It has an active pool area with lively entertainment staff, as well as a nice white sand beach. Rooms are spacious but just average in terms of decor and maintenance. Service is good, tips go a long way. For larger families, Royal Master Suites can accommodate up to 5 adults and 1 child or 4 adults and 2 children. An attractive price points makes this resort a popular choice in Varadero. If you're looking for a nicer option in Varadero, take a look at the Iberostar Varadero.


Overview
Grand Memories Varadero is located facing one the best beaches the Caribbean has to offer. White powder sand and turquoise waters are the perfect setting to try a variety of water sports or simply to lie down and enjoy the privileged surroundings. This modern, 5-star complex has excellent sporting facilities (tennis, multipurpose field, gym and a golf course nearby), great restaurants and a wellness centre.

Location: Beachfront, 10 min from downtown, 40 min from Varadero International Airport.

tripadvisor Traveler Reviews
  • disney15 : home
So disappointed but the truth😢

Don't normally complain but feel people need to know the truth. I had read reviews prior to my holiday but was assured by Thomson they have had no complaints . Beach- lovely ,just a shame dogs are allowed. Best bar in whole hotel for friendly staff. Buffett- NO HEALTH & HYGIENE standards. Dirty plates or no plates ( had to queue & wait) warmed up food , flies & birds all over the place, VERY under cooked chicken & pork. Broken chairs & dirty tables. Be very careful what choices you make. Need more serving tongs. Pools- advertise 2 pools with with swim up bar & 1 adult pool. One bar is closed until height of season ( Nov/ April, the adult pool has a daily charge. Rep said it depends how you interpret the brochure. One pool was beautiful but you couldn't have a drink because the bars have glasses and your'e only allowed plastic around the pool. BARS- no air con in any bars, very uncomfortable . Lobby bar ran out of glasses on several occasions. TOILETS- disgusting , smell and dirty .ROOMS- ok. Cleaners do there best with poor equipment & limited products. Ran out of towels. Very polite. REPS- tried but there answer to everything " you are in Cuba"I have never been asked before if I would like to go & look at a nicer hotel. After being told "this is our bottom hotel".when on the return coach the rep apologised for the hotel & asked that we return to Cuba but a different hotel. I will be very surprised if this is in Thomson brochure next year after hearing all the complaints. In Thomson favour both excursions , the catamaran & Havanna trip were excellent . This hotel could be so lovely if all was open and kept as nice as the gardens . It needs a good deep clean .

  • nic0la11111 : Belfast, United Kingdom
False advertisement.

I have just returned from a two week stay and am sorry to say that this hotel is such a disappointment. Having booked a hotel with 2 swim up pools and several restaurants at your fingertips the reality is not true. There is 1 swim up pool bar as the other other bar is closed due "low season". You are unable to get water or soft drinks at this pool without considerable effort. The restaurants need to be booked several days in advance and there is only a choice of the gourmet, Italian or Cuban. The other restaurant was for adults only. The food quality overall was poor with the Italian probably being the better. We enquired to book this 6 days from the end of our holiday but were told it was fully booked with 3 nights reserved for diamond club. Most evenings these restaurants were half empty. We only therefore had the buffet which fluctuated in its performance depending on inspections. Frequently there were birds in the buffet which caused no concern to the staff. The tables were dirty and seats falling apart. The number of flies over the food and at the tables was horrendous and in the end I could no longer even look at the food. The snack bar often ran out of food with us being told on one day they had no pizza, no wine no beer! You also need to be willing to share your dinner amongst several birds, these birds would attack any food left sitting and you often have to swat them away from your table. The food at the Cuban restaurant was often raw. Lots of people had issues with their stomachs and my children were unwell for several days.The beach was great and sea fantastic, I preferred to stay at the beach as the pool bar water was often cloudy and did not give me any confidence. Due the high number of birds about the sun beds were covered in bird poo. I never saw anyone clean them. The rooms were basic, beds are hard. The additional bed put in the room for my third child was like sleeping on a brick. We all had fun with the bathroom door which would often lock us in and without a hairpin we would have been lost due to old locks. The bathrooms could do with an upgrade, fresh paint would even help. The room cleaning was good but the refilling of the fridge was poor. You get 1 bottle water 2 cans of pop and 1 beer. The drink range is poor with the worst drink range I've seen. We resorted to taking limes from the buffet to add to our drinks as they were tasteless often I was told they did not have any mint. The mosqiuitos are out in force, so be very prepared. In particular the Cuban bar at night was difficult to tolerate due to this.The expectation for tips is high with poor service if you did not do this. Several staff however were to be commended in their enthusiasm.The toilets around the site were dirty, often had no locks and had strong smells which lingered around the bar in the main lobby and the walkway outside the restaurants.We did raise concern with the rep who made us wait a long time saying much was out of his control and using the excuse of the way it is in Cuba. He was however very honest as we left and said on the leaving bus to all travellers, he hoped we would come back to Cuba but maybe not this hotel and he was sorry he could not have helped us more but it was out of his control.Despite all the above I did decide that I would make the most of our family holiday and adjusted to the standards of the hotel. I would however not recommend this hotel to anyone and would advise you that it is falsely advertised.

  • Belinda B : Essex, United Kingdom
The truth!

I'm not one to complain as I make the most of each destination BUT grand memories hotel needs a kick up the backside....arrived at hotel got a warm welcome rooms... ok and quirky air con amazing .Staff... some rude but most very niceBeach... amazing. Beach bar fantasticGood.. .food some times warm so get there early. Omlett for breakfast v. GoodFlies....bloody hundreds all over good in restaurantsMozzies...hundreds. they like new flesh please take anti histamine and spraysTrips...catamaran and swim with dolphins excellent. Pay the extra 10 pesos to Don with themHavana....very good but very hot poverty is so bad the Cubans have nothingToilets...oh my god absolutely disgusting in hotelLobby bar...so hot and nasty smells From bar and toiletsPools ....only one swim up pool as it only opens in the height of summer (November onwards)The whole time I was there I never saw it cleaned out plus it shut one day due to green colour !!!Restaurants.... warm food and sometimes run out! Do not expect fresh salad or fruit unless it comes in a can from China!In all the hotel is what it is so do not expect luxury . I wouldn't recommend this hotel unless you don't mind slumming it .I think Thompson needs to send someone over to check this out as this is definitely not a 4* I would rate it as a 2* only.I'm surprised that more people have not been I'll due to the lack of hygiene. Take sanitizer and eat carefully and you will be ok !We made the most if it and had a great time. But sadly I will not return.

  • Mermaid_22222 : Toronto, Canada
Main Swimming Pool STILL GREEN --- Gross !!!!

Our room was fine, we were in building 22 by the main pool. We'd already made our reservations a month prior and then saw a few reviews saying the pool was green (and this is the main pool they show in the advertisements), but since we were going 3 weeks after that, figured the problem would have been resolved. WRONG. The pool was full of algae and you could not see the bottom. Fortunately, they had a 2nd pool quite a walk away, but still worth it, it was lovely and had a waterfall. Room was spacious and clean. Maid service great. Food was not the greatest, they could go a long way in improving it. You are allowed to book 2 separate dining rooms during your stay. If you don't book it the first night, you are likely S.O.L. We tipped the maitre'd $10 US and they gave us a cancellation. At 2 separate a la carte restaurants. But here's the thing --- if there were 40 tables, (approx) they only had 1 sitting, but spaced guests apart every 10 minutes. So even if someone sat there at 5:30 and were gone by 6:30, no-one was ever seated at that table again! This happened in both of the restaurants and I have to assume it was true for all of the separate dining rooms (Italian, Seafood, Asian, Gourmet and Creole). The main dining room, "International Buffet" had a lot of variety, I will say that. It wasn't bad, it just wasn't the best buffet I've ever been to. But a heck of a lot better than most other resorts in Cuba. Unless you go to a 5*. INTERNET was a huge problem, though. You can only get internet service in the Lobby -- but several nights were were unable to connect.If I went to Cuba again, I would consider staying here if a 5* was not available.

  • ashkehoee : london
BEST TRIP

This resort was by far the best resort that I have been at in Cuba. I took a last minute trip in June here for my birthday and honestly it was absolutely amazing. It would Ben killer in the winter time when more people are traveling. Food was good for Cuba ... drinks were great, pools were awesome. There were so many to chose from and were beautiful. Activities were fun. Beach was beautiful. Rooms are outdated but I'm sure they'll realize that and fix them up. Staff was super friendly and helpful. Definitely would go back without hesitation. My aunt and I both went and I'm recommended it to go again with a group of friends in the winter. SO WORTH IT !!!!

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • 3 meals daily
  • All drinks (Domestic and select Imported beverages, 24 hours)
  • Drinks at disco
  • Windsurfing
  • Tennis
  • Volleyball
  • Daily activities
  • Evening entertainment
  • Entrance to night club and drinks
  • 1110 Rooms
  • 1 buffet restaurant and 6 a la carte restaurants
  • 7 bars including Pool bar
  • Disco
  • Pools
  • Gym
  • Sauna
  • Jacuzzi
  • Spa (fee)
  • 2 tennis courts
  • Games room
  • Sports pitch
  • Gift shop
  • WiFi in lobby (fee)
  • Varadero Golf Club nearby (fee)

Hotel Room has:

  • 1 king or 2 double beds
  • Air-conditioning
  • Satellite TV
  • CD player
  • In-room safe
  • Iron
  • Balcony or Terrace
  • Hairdryer
  • Mini-bar
  • Coffee maker
  • Max occ. 4, up to 3 adults
Superior has 1 king or 2 double beds, Ceiling fan, Sitting area.
Royal Junior Suite has 1 king or 2 double beds, Ceiling fan, Living area and Full bathroom with Jacuzzi tub.


For the Kids - Splash pool and playground. Kids club and Teen club for ages 14-17.

Adults Only Section Amenities:

- 150 suites with a private reception
- Complimentary 24hr room service
- Closer to the beach
- Exclusive pool
- Exclusive access to International restaurant
- Club house and cigar room
- Butler service

Weddings - Packages are available. Please inquire for more details.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Grand Memories Varadero
    Varadero,Cuba

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Grand Memories Varadero
Km 18.5 Autopista Sur Parque Natural Punta Hicacos, Varadero 42200 Cuba

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.