Grand Memories Varadero
- What's Included
- All Inclusive Features
In our opinion the Grand Memories Varadero is a solid 4 stars, not quite 5 star as some suppliers rate it. It has an active pool area with lively entertainment staff, as well as a nice white sand beach. Rooms are spacious but just average in terms of decor and maintenance. Service is good, tips go a long way. For larger families, Royal Master Suites can accommodate up to 5 adults and 1 child or 4 adults and 2 children. An attractive price points makes this resort a popular choice in Varadero. If you're looking for a nicer option in Varadero, take a look at the Iberostar Varadero.
We arrived and were placed in an area called the sanctuary adults only this is where I would recommend staying the pool was great the staff were amazing. We loved the fact we that we had our own Butler who would book us into restaurants and even book trips taxis anything you wanted really. The food was really good the drinks were cold and the entertainment in the air conditioned bar live music every night was perfect for socialising
As I arrived at the hotel, I quickly noticed the hotel required an overhaul. Had to change rooms twice either because of horrible smells, too dirty, or room not ready. After a week at the resort, I realized this hotel required many repairs. renovation or rework. In their defense, its not easy to get the material you need to do reno's in Cuba. Please do something about flies in Buffet and birds at Snack Bar. This is classic example of a hotel still in operation while trying to renovate, it will eventually give you a bad name.The good news is that they are trying to improve. Word of advise, if you are having issues during your stay at Grand Memories, please talk to Mrs. Luz [--] , she is one of the managers and helped me and my family the best she can to accommodate us, improve our experience, and provide an awesome customer service. She basically turned around the vacation in a positive way for me and my family, always attentive to our needs.For whoever is running Grand Memories, please increase and properly train your staff. The only reason why in the end it was a very nice vacation, is because of people like Luz and your staff who are working very hard always apologizing and trying to think out of the box to help us enjoy our vacation experience, which they succeeded. Therefore, my family personally thanks Luz, Abel, and all those at reception who have so much patience, our cleaning lady who always had a smile, all the bartenders who always were cheerful, the girl in the corner who did our coffee every morning with passion, the chef who did our omelettes and served it to us with a big smile and "bumps". So this is a hotel where the people make the experience.For those who respond to these reviews, please do not respond stating you are surprised with the disappointment in the condition of hotel, you are all very well aware of the hotel conditions at the moment. So simply appreciate yourselves and your staff on a job well done! Thank soo much!!!
Nice hotel, nice shows and food is pretty good for Cuba. Very big pool, huge restaurant and choices. Great shows with fun staff and we had a great time learning zumba with a cool Canadian instructor Myriam from Canada, Yes :)
This was our second time back to the Grand Memories in Varadero. Last year we stayed during the last week of August and this year we stayed from August 2nd - 9th. I am surprised by some of the negative comments people have left comparing Cuba to their homeland or other vacation spots. Cuba is unique wonder. It is absolutely beautiful and the people are lovely. For those traveling expecting American influences in terms of food and certain amenities, you may be disappointed. The country does what it can with it's resources and our experiences have always been great. Employees of the resort have always been available and willing to help out with anything they can.Rooms:Our room was always clean and the fridge well stocked with water, beer and pop. Our cleaning lady (a big shout out to Gismary!) was lovely and left creative creatures made from the blankets to amuse our kids. The air conditioning worked perfectly. We were 2 adults and 2 small children and the request for extra towels was met promptly. We stayed in building 10 last year, this year we were in building 11- room 11308. We prefer this area as it's by a beautiful 'quiet' pool. Close to the main lobby and restaurants. It is the furthest building from the beach but a 5 minute walk to the beach isn't the worst thing to have to do- especially on a beautiful island. Food:The buffet and cook to order restaurant always had a wide selection of food. Our children were never bored with the options. The grill stations did get busy at times but were worth the small wait. I loved the lobster and seafood. Delicious! We also ate at the Creole and Italian restaurants. Again...great seafood.Beach:The beach is of course beautiful. It does get busy but there are always chairs available. The beach bar makes delicious mojitos...and if you bring one of those plastic travel mugs, they will fill those up for you (the plastic cups they serve drinks in are smaller and you will be returning several times for refills!). Overall we were very happy with the resort and the staff. Any requests or concerns were met with expediency. The staff was always smiling and really went our of their way to be available to everyone. A very big thank you to Abel Santana- Customer Service Representative. Abel was super accommodating and went out of his way to make sure everyone was happy and comfortable, enjoying their stay. Thank you so much Abel!Another big thank you to Yadian Gonzalez. He was the very first person we interacted with when we first arrived at Grand Memories. He drove us and our bags to our room, was very kind and really set the precedent to what the people/employees at the resort were like. We would definitely return to Grand Memories again with the family.
We totally loved this place! We had a fantastic time. Our room was kept sparkling clean. Our maid Daisel was spectacular, always with the clean towels and towel art. We dont want to complain about wifi. We didn't use it, we were on vacation to get away from all that. We dont want to complain about the grounds. They were beautiful. The gardeners tried their best and worked their butts off all day long. It is not their fault other guests can be lazy and messy. How about try and bring some of your own garbage to the bin?! The beach was amazing! It was natural and beautiful. The food, well it sucks but that is all Cuban food. The cooks do try to work with what they are given. We have been to Cuba and knew what to expect. Bland boring food. The pools were great. I loved that the one with the waterfall was the quiet one. The party pool (just off the snack shack) is alot of fun and wildly busy. Entertainment staff! You were awesome. We enjoyed everything you did. The show was entertaining. The dance lessons on the beach were hilarious. I loved you all. We for sure would return to Grand Memories.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 meals daily
- All drinks (Domestic and select Imported beverages, 24 hours)
- Drinks at disco
- Daily activities
- Evening entertainment
- Entrance to night club and drinks
- 1110 Rooms
- 1 buffet restaurant and 6 a la carte restaurants
- 7 bars including Pool bar
- Spa (fee)
- 2 tennis courts
- Games room
- Sports pitch
- Gift shop
- WiFi in lobby (fee)
- Varadero Golf Club nearby (fee)
Hotel Room has:
- 1 king or 2 double beds
- Satellite TV
- CD player
- In-room safe
- Balcony or Terrace
- Coffee maker
- Max occ. 4, up to 3 adults
Adults Only Section Amenities:
- 150 suites with a private reception
- Complimentary 24hr room service
- Closer to the beach
- Exclusive pool
- Exclusive access to International restaurant
- Club house and cigar room
- Butler service
Weddings - Packages are available. Please inquire for more details.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Grand Memories VaraderoVaradero,Cuba
- Hotel Contacts
- Extra Info
Km 18.5 Autopista Sur Parque Natural Punta Hicacos, Varadero 42200 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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