Grand Memories Varadero
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- All Inclusive Features
In our opinion the Grand Memories Varadero is a solid 4 stars, not quite 5 star as some suppliers rate it. It has an active pool area with lively entertainment staff, as well as a nice white sand beach. Rooms are spacious but just average in terms of decor and maintenance. Service is good, tips go a long way. For larger families, Royal Master Suites can accommodate up to 5 adults and 1 child or 4 adults and 2 children. An attractive price points makes this resort a popular choice in Varadero. If you're looking for a nicer option in Varadero, take a look at the Iberostar Varadero.
First, don't panic when reading the negative reviews. Keep an open mind and understand that you are in Cuba and you will have a great trip. Is this the nicest hotel I've ever stayed at? No. However, my family of 4 just returned after a week (July 11-18) and we had an enjoyable time, especially since it is low season.1. Hotel grounds-there are crews working all around the resort keeping the grounds tidy. I think they are fairly well kept. No water in fountains but who cares? Didn't affect my stay. For 1CUC tip you can get a fresh coconut cut from the trees on the resort if you happen to catch a grounds crew member.2. Bathroom facilities. Not the best but I never had trouble with no toilet paper, soap or paper towels. Taps loose but functional.3. Lobby-coffee bar is amazing! Loved the Spanish coffee! Lobby bar is fine. Bartenders seemed to be noticeably more attentive if you tipped.4. Rooms-could use a massive update. But they were clean enough. Bring slippers as floors get a bit sandy. Housekeeping does their best to clean with their limited supplies. We had no trouble getting clean towels. Just ask if you need one!5. Pools-we used the main pool and the waterfall pool. Both were clean. We never had trouble finding a shaded spot. Deck chairs were swapped out for ones with newer seats when we were there. Main pool with swim up bar is busiest in the afternoon as everyone heads to beach in the morning. It's also louder. My family preferrred the quieter waterfall pool, however, in July there is no bar or restaurant near this pool so it's quite the trek to get drinks. Bring an insulated travel cup to fill with a drink before heading there.6. Food-ya, it's not the greatest but there is enough variety that you should never be hungry. We stayed away from the "salad bar" area (mostly canned stuff) and stuck to eating from the grill and pasta station mostly. Also from the warm food (food never piping hot) selection. The tropical fruits are so sweet! My family of 4 never get sick but maybe we were lucky ones? The flies and birds are annoying (especially at the pool snack bar and small beach buffet) but we learned to just ignore it. Put a napkin on your food (no different than an outdoor BBQ/picnic).7. Beach-gorgeous! Busiest in the morning but we were still able to find chairs and shade a bit farther down the beach. They offer catamarans and paddle boats. Beach bar staff lovely. A few locals walking around trying to sell you stuff but they leave you alone if you say no.8. Havana-we hired a taxi tour company (Varadeto Tour Taxi) online and really enjoyed it more than a bus tour (done before). Cheaper than the big bus tours too.9. Varadero-5CUC to ride all day on the bus. Expect to wait for it for a while at every stop. Can get souvenirs at markets. We stopped into Josone Park next to the Beatles Bar and enjoyed walking around. Tasty piña coladas for 3CUC in the park.Overall our stay was ok. Definately closer to a 2 1/2-3 star hotel. Keep an open mind and you'll be fine. This hotel is rated as a 4-4 1/2 (depending on site) so not sure if paying extra for that 1/2-1 star will really make a difference. We'd probably just stay here again if we returned.
Good hotel, good animation and the buffet was good. I don't have nothing to say bad about the hotel. It's great for partying and there's a lots of ambiance at this hotel. The show was good at night and services. It's not Mexico or dominicain put that in your mind.. Cuba is Cuba. But you always find something good to eat.
Don't normally complain but feel people need to know the truth. I had read reviews prior to my holiday but was assured by Thomson they have had no complaints . Beach- lovely ,just a shame dogs are allowed. Best bar in whole hotel for friendly staff. Buffett- NO HEALTH & HYGIENE standards. Dirty plates or no plates ( had to queue & wait) warmed up food , flies & birds all over the place, VERY under cooked chicken & pork. Broken chairs & dirty tables. Be very careful what choices you make. Need more serving tongs. Pools- advertise 2 pools with with swim up bar & 1 adult pool. One bar is closed until height of season ( Nov/ April, the adult pool has a daily charge. Rep said it depends how you interpret the brochure. One pool was beautiful but you couldn't have a drink because the bars have glasses and your'e only allowed plastic around the pool. BARS- no air con in any bars, very uncomfortable . Lobby bar ran out of glasses on several occasions. TOILETS- disgusting , smell and dirty .ROOMS- ok. Cleaners do there best with poor equipment & limited products. Ran out of towels. Very polite. REPS- tried but there answer to everything " you are in Cuba"I have never been asked before if I would like to go & look at a nicer hotel. After being told "this is our bottom hotel".when on the return coach the rep apologised for the hotel & asked that we return to Cuba but a different hotel. I will be very surprised if this is in Thomson brochure next year after hearing all the complaints. In Thomson favour both excursions , the catamaran & Havanna trip were excellent . This hotel could be so lovely if all was open and kept as nice as the gardens . It needs a good deep clean .
I have just returned from a two week stay and am sorry to say that this hotel is such a disappointment. Having booked a hotel with 2 swim up pools and several restaurants at your fingertips the reality is not true. There is 1 swim up pool bar as the other other bar is closed due "low season". You are unable to get water or soft drinks at this pool without considerable effort. The restaurants need to be booked several days in advance and there is only a choice of the gourmet, Italian or Cuban. The other restaurant was for adults only. The food quality overall was poor with the Italian probably being the better. We enquired to book this 6 days from the end of our holiday but were told it was fully booked with 3 nights reserved for diamond club. Most evenings these restaurants were half empty. We only therefore had the buffet which fluctuated in its performance depending on inspections. Frequently there were birds in the buffet which caused no concern to the staff. The tables were dirty and seats falling apart. The number of flies over the food and at the tables was horrendous and in the end I could no longer even look at the food. The snack bar often ran out of food with us being told on one day they had no pizza, no wine no beer! You also need to be willing to share your dinner amongst several birds, these birds would attack any food left sitting and you often have to swat them away from your table. The food at the Cuban restaurant was often raw. Lots of people had issues with their stomachs and my children were unwell for several days.The beach was great and sea fantastic, I preferred to stay at the beach as the pool bar water was often cloudy and did not give me any confidence. Due the high number of birds about the sun beds were covered in bird poo. I never saw anyone clean them. The rooms were basic, beds are hard. The additional bed put in the room for my third child was like sleeping on a brick. We all had fun with the bathroom door which would often lock us in and without a hairpin we would have been lost due to old locks. The bathrooms could do with an upgrade, fresh paint would even help. The room cleaning was good but the refilling of the fridge was poor. You get 1 bottle water 2 cans of pop and 1 beer. The drink range is poor with the worst drink range I've seen. We resorted to taking limes from the buffet to add to our drinks as they were tasteless often I was told they did not have any mint. The mosqiuitos are out in force, so be very prepared. In particular the Cuban bar at night was difficult to tolerate due to this.The expectation for tips is high with poor service if you did not do this. Several staff however were to be commended in their enthusiasm.The toilets around the site were dirty, often had no locks and had strong smells which lingered around the bar in the main lobby and the walkway outside the restaurants.We did raise concern with the rep who made us wait a long time saying much was out of his control and using the excuse of the way it is in Cuba. He was however very honest as we left and said on the leaving bus to all travellers, he hoped we would come back to Cuba but maybe not this hotel and he was sorry he could not have helped us more but it was out of his control.Despite all the above I did decide that I would make the most of our family holiday and adjusted to the standards of the hotel. I would however not recommend this hotel to anyone and would advise you that it is falsely advertised.
I'm not one to complain as I make the most of each destination BUT grand memories hotel needs a kick up the backside....arrived at hotel got a warm welcome rooms... ok and quirky air con amazing .Staff... some rude but most very niceBeach... amazing. Beach bar fantasticGood.. .food some times warm so get there early. Omlett for breakfast v. GoodFlies....bloody hundreds all over good in restaurantsMozzies...hundreds. they like new flesh please take anti histamine and spraysTrips...catamaran and swim with dolphins excellent. Pay the extra 10 pesos to Don with themHavana....very good but very hot poverty is so bad the Cubans have nothingToilets...oh my god absolutely disgusting in hotelLobby bar...so hot and nasty smells From bar and toiletsPools ....only one swim up pool as it only opens in the height of summer (November onwards)The whole time I was there I never saw it cleaned out plus it shut one day due to green colour !!!Restaurants.... warm food and sometimes run out! Do not expect fresh salad or fruit unless it comes in a can from China!In all the hotel is what it is so do not expect luxury . I wouldn't recommend this hotel unless you don't mind slumming it .I think Thompson needs to send someone over to check this out as this is definitely not a 4* I would rate it as a 2* only.I'm surprised that more people have not been I'll due to the lack of hygiene. Take sanitizer and eat carefully and you will be ok !We made the most if it and had a great time. But sadly I will not return.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
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Items not included:
- Travel insurance (mandatory if traveling to Cuba)
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- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
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- Items of a personal nature
- 3 meals daily
- All drinks (Domestic and select Imported beverages, 24 hours)
- Drinks at disco
- Daily activities
- Evening entertainment
- Entrance to night club and drinks
- 1110 Rooms
- 1 buffet restaurant and 6 a la carte restaurants
- 7 bars including Pool bar
- Spa (fee)
- 2 tennis courts
- Games room
- Sports pitch
- Gift shop
- WiFi in lobby (fee)
- Varadero Golf Club nearby (fee)
Hotel Room has:
- 1 king or 2 double beds
- Satellite TV
- CD player
- In-room safe
- Balcony or Terrace
- Coffee maker
- Max occ. 4, up to 3 adults
Adults Only Section Amenities:
- 150 suites with a private reception
- Complimentary 24hr room service
- Closer to the beach
- Exclusive pool
- Exclusive access to International restaurant
- Club house and cigar room
- Butler service
Weddings - Packages are available. Please inquire for more details.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Grand Memories VaraderoVaradero,Cuba
- Hotel Contacts
- Extra Info
Km 18.5 Autopista Sur Parque Natural Punta Hicacos, Varadero 42200 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
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