- What's Included
- All Inclusive Features
Our first night in Cuba was not welcoming...The room was dirty and outdated. The bathroom tub was rusty, and the shower handle was broken. The doorknob to the actual room was broken. We landed at night, and couldn't wait for the morning to check out and RUN to another hotel. HORRIBLE...lots of locals are there as well, the pool looked disgusting, oh and the food..TERRIBLE..just TERRIBLE...stay away! I cant understand why it is all inclusive, very poor quality service ..the building is very old too, the paint is peeling off hotel.
When I first got to hotel the front desk person was rude. Thought it was going to be like that the whole time. But all the other staff were very friendly and kind. Food was good and clean dinning area. Had fun at the pool bar and snack bar! One problem was they had me off side around the corner from the hotel.
Luxury hotel, NO ! But for $360 tax included we couldn't go wrong , great location walking distance to many things on the Varadero strip , rooms were very clean & 24 hour bar , we did not eat on the resort the buffet did not look to appealing but there were many restaurant options in walking distance
just came back from cuba staying at acuazul hotel in varadero from 1st to 12th may 2016...the plane left around 6 pm and by the time clearing customs in varadero and getting dropped of at the hotel it was already 11.30 pm.....a sandwich was kept for the 5 or so guests who had booked....Pros:downtown location,clean,friendly staff who remember repeat guests,lottsa free drinks at the hotel and beach bars..Cons:shower head stand not fixed for three years in my fav room till i complained,pool showers out of action,lobby sofas stank of sweat and dirty,place looks run down from last year since, Claudio,who was in public relations changed his position to security guard due to differences with the manager,weekends are taken over by cubans who tend to throw cups and plates all over not forgetting being pushy at the buffet..loud in the lobby ....so watch out you have been warned.Very few tourists at this hotel now.On third day had to visit the international clinic for respiratory infection ,cost 106 cuban pesos so have made a claim to recover with the insurance company...exchange rate is horrendous almost 30% loss for the canadian dollar..there was a free excursion included to cueva de bellamare and a town visit to matanzas ..also took a trip to havana by the viazul bus that costs 10 pesos one way...the real surprise was visiting the neglected part of chinatown and having a meal in one one of the chinese restos..not to forget the double decker havana city tour bus for 5 pesos...must visit nearby suburb of santa marta which is about 10 minutes walk from varadero or more if you are further... on the way back the cubana flight was at 7 am so the transfer came at 5 am to take returnees to the airport...a light free meal was served and it was smooth ride back to montreal...
back for my 4th time here. Had room 407, 2 balconies overlooking pool.Since my last visit 2 new elevators have been installed, both working. My room had new toilet, no problem with the water flow. Had hot water most of the time.Snack bar by pool served great french fries , ham & cheese sandwiches & hamburgs. Staff all familiar & very friendly. Food is a bit better than before, tho we did eat out often. Room was always cleaned every day, very good chambermaid & she even did my laundry ( 5 pesos ) we found the music VERY LOUD all the time, trying to read by the pool is almost impossible because of the music
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Breakfast, lunch and dinner daily
- Unlimited domestic drinks from 10am to 10pm at the beach & pool bars
- Selected daily activities
- Nightly entertainment
- 78 rooms recommended for those looking for a budget hotel
- Beach & pool bars
- Lobby bar open 24hrs (fee)
- Massages (fee)
- Gift shop
- Close to shopping, restaurants & bars in downtown Varadero
- 2 twin beds
- Satellite TV
- In-room safe (fee)
- Bathroom with shower
- Max occupancy per room is 3 adults
Resort Location Map
- Hotel Contacts
- Extra Info
Primera Avenida e/ Calle 13 y Calle 14, Varadero 42200 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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