Hotel Bella Costa
- What's Included
- All Inclusive Features
The Hotel Bella Costa is a great resort for those looking for plenty of day excursions and activities to do. Much like other resorts, this one is situated amongst a beautiful strip of beach. The pool is good. However, during some parts of the day, it does have a tendency to get really busy and packed with kids. The staff is incredibly friendly and personable. Most of them would remember you by name. Plenty of food options available for buffets and a la cartes. Make sure to make a reservation at the Italian Restaurant. The property is a little outdated, but still well maintained and cleaned. Overall however, this is hotel is great for its value.
Location: Beachfront, 30 minutes from the airport, 5 minutes to downtown Varadero.
I am sat in the lobby of bella costa. Work is going on all around, repairing the damage Irma caused. The staff are keeping guests happy, cleaning, serving, answering questions. This is Cuba so there is always a smile with the hard work. This hotel is a fantastic example of what Cuba has to offer. To experience this uncut diamond is to experience Cuba. Look beyond the rough edges of Bella Costa & you find a beautiful gem.Whether you are travelling solo, as a family of generations, a couple of with friends this place works. This is a Cuban hotel it isn't the Hilton in Dubai. Cuba isn't a rich country, the embargo makes it unique, embrace it!This is my 5th visit to bella costa and I will make a 6th & 7th.
Don't waste your money, or time! honestly. This was way too over priced. Terrible experience!.We had stayed here in 2012 when it was owned by Breezes, and figured it would still be alright. PFFFTT! I noticed a large accumulation of terrible reviews that were made within a few weeks before we were leaving, and they all had similar significant issues, amongst many other little issues. I got nervous and contacted my travel agent and tried to switch "resorts" or anything else possible, which she then simply eased my concerns... but OMG I should have gone with my gut! When we arrived, they had given us a room in the main hotel that we weren't expecting, as we were expecting a villa, like our last stay. I told them that, and showed them our booking confirmation, they tried to look for our booking from 2012 to see what we got but said they couldnt find it. I got a little teary eyed as I thought we had just gotten screwed. They ended up accommodating us in about 20min and we were given two keys for two villas to look at. We chose one next to the one we stayed at 5 years ago. (Aww) It seemed good, nice view of the ocean, easy access to the beach, the side pool VIEW didnt bother us, so we were given that villa. However, to our surprise, because of it also facing the pool, the amount of noise was literally unbearable. No one told us it was going to be like that at all! The pool bar/entertainment actually blasted music and an MC through a loud speaker every day, for hours on end. It was so loud you could feel the music through the walls and beds. And right in front our patio was a walkway, so there was no privacy at all while sitting out on it. The patio door wouldnt open properly, so someone came to try to fix it by putting a bunch of industrial lubricant in the track.The A/C stopped working on Fri. But was fixed later that night.The place was over run by ridiculously rude locals, they cut in lines for food, and if you didnt move for them they looked at you like you were the one in the wrong, They were acting like vultures at the buffet, they piled everything possible on their plates, even though they know the people they cut in front of were there to eat too. And the staff didnt do anything, no crowd control. There was even a quick physical fight over someone taking the last plate one night. We had even seen some periodically waltzing through the lobby smoking, even though there were no smoking signs posted. Even saw one sticking his fingers into the salt shaker to sprinkle salt on his food, instead of using the shaker it was in. It seems as through the hotel over booked them, like 6-10 to a room.The children also had no control, we saw one little girl approx 5 or 6yrs, like 20ft from us on Jimmy's patio, drop her underwear, pull up her dress and literally bend all the way over, (everything facing everyone) to urinate next to the outdoor patio outside of Jimmy's buffet!! No one said anything except for us, who loudly said "what the" Her parents didnt stop her, nor did the staff do anything. When she was done she just walked right back towards the doors to Jimmy's, with urine all over her hands legs and shoes...there are bathrooms in Jimmy's.There are 3 cats who seemingly live on that patio, which is fine, whatever, free rodent control, and theyre friendly... however, one poor cat is terribly sick and has open sores all around the base of his tail and had poop drip out of his bum at times, and he meows in pain. Upon the discovery of this poor sick cat, I took pictures and immediately advised the front desk, to which they seemed confused and spoke amongst themselves, then turned back to me and played clueless about the cats even being there in the first place. I showed a gentleman at the desk the pictures and he said he would contact the company to come get them.Next day, we saw the poor sick cat again, and I advised the front desk yet again, and they again quickly talked amongst themselves and then played clueless yet again to the cats even being there. They pointed to a guest services lady and told me to tell her, so I had her come outside with me so I could show her first hand. When she saw him she seemed concerned and said she would inform the gardener. (What is he going to do) I told her I would continue to report it.Next day, we saw the sick cat again, under the un finished stage outside. And heart wrenchingly passed him everyday.Not only is it horrible and just inhumane for this cat to be kept in such a terrible state of health, but he was also on the patio, all over the chairs, everywhere where people are supposed to sit and or eat. The cat obviously has something infectious.We arrived on Wed Aug 23, But on Fri Aug 25th I contacted the west jet agent assigned to us upon arrival, and tried to get us on a flight home early. We just couldn't do it anymore. The blasting music, the over crowding with the loud rude locals, the racing to get food before they swooped in and took it all, fighting for plates, the sickly cat, etc! literally everything. The next flight which was the next day (sat Aug 26) was apparently full and were told we had to wait till the end of our booked stay to leave... I started to cry on the phone, as I then felt that we were trapped. The agent said he would talk to the hotel to move us to a quieter room, and he would look into better hotels in the area and see how much of a difference we would have to pay to go to them for the remainder of our stay (we were booked to leave Wed Aug 30)He called our room the next day to let us know the hotel would move us to the master suite if we wanted, or for a different hotel we would have to pay an extra 1000 cuc!We chose the quieter master suite.We went to the front desk to speak with the manager Olga, as per what the agent told us.She gave us the key to the suite for us to look at first and then let her know if we approved.It was much nicer, away from the noise, close to the jacuzzis, not 100% ocean view but you could still see it, it definitely felt more "private" and peaceful.We do appreciate the accommodation.The pool was always packed with the locals, the jacuzzis also. Food was eaten and left poolside, empty cups in the pool, also pretty sure there was urine on some of the poolside and beach chairs.We barely saw/heard any out of country tourists, definitely less than 5.There was a tourist couple in the colder jacuzzi and local children were running and jumping into it, with no concern for anyone else in there. Their parents said nothing, staff said nothing and the tourists ended up getting out, and were obviously irritated. Signs are posted not to jump into the jacuzzis, cause they're shallow and they're jacuzzis!This hotel now seemingly caters far more to the locals than anything. It's defijitely not a "resort" It seemed to also have far less english speaking staff this time around, so it made it extra difficult to communicate.We ended up skipping a few meals within the last couple days of our stay, just so we wouldn't have to deal with the stress of the overcrowded eating areas and having to fight over plates. Yes, we had two a la cart dinners, they were alright, definitely not crowded and had a more calm atmosphere, but the food was just not good at all, so it just kinda ruined it.Also, I bit into a a little rock during the japanese meal, I brought it up to our host and showed it to him, he tossed it out of his hand and onto the floor and said it was rice... the rice we were eating was beige, this was a black jagged stone. Like one from a fish tank... they had a fish tank in the restaurant.We did the dinners on Sat and Sun evening.On Sunday night we received an invitation under our room door for "returning guests" for a free a la cart dinner at the italian place. It was a nice gesture but we didnt go.Our last 2 days were the worst, they lasted forever, we went to the beach one last time on Tues for about an hour, and just tried to sleep as much as possible during the day to make it go by faster. We just wanted to leave. We really did try to make the best of it.After our last dinner that we decided not to skip on Tues Aug 29, we exited Jimmy's through the patio exit, and saw yet again the poor sick cat, looking even worse. So we told what looked to be manager or supervisor at Jimmy's, he seemed immediately concerned. I took him over to the cat and pointed out his sores and the fact that he cant stand up straight cause of all the pain he's in, I then showed him the pics I took the other day and told him that I already told people at the desk twice but they're not doing anything. I said the he to see a vet, he needs help.The gentleman said ok and thanked us for letting him know. We will never travel here again! and unfortunately it has turned us off of Cuba all together.2 good things about the hotel; the beach it's on is great, clear blue water and white sand, if you can get to the beach without having to stay at the hotel, do it! Cant stay too long on it though, it gets super hot.Number 2, the food is a bit better than it was 5 years ago.
The staff make the resort. They were fantastic and worked hard. The resort is a little dated and in need of repair. They were repairing the ceiling in the lobby next to the disco when we were there. we stayed in the villas and were upgraded as we got married at the resort. The beach was amazing at the Bella Costa. The best around from what I got to see. The buffet was ok. Something there to eat for everyone wont go hungry. The Italian and Japanese a la cartes were amazing! The snack bar was great. We ate there a lot! Pizza was great! We made great friends and made memories. Not a 5 star but we were there for the beach and it delivered.
We was relocated to this hotel because of hurricane Irma & Jose. Despite water pouring into the hotel and into our rooms from all angles, the staff worked relentlessly, mopping up the never ending water and debris from the aftermath of the hurricane. The food was far better & the staff where much MORE accommodating then our former hotel. To say we wasn't allowed out from the hotel over two / three days because of the hurricane, the hotel staff handled the situation remarkably well, considering they had their own families to worry about. So thank you 😊 I am not able to comment to the full extent because I only saw the hotel after it had been hit after the hurricane. But generally speaking it this hotel was a lot better deco wise, staff wise, food wise, drink wise & ambience wise, than the former hotel we stayed in ....
I have been to Bella Costa several times. I just love it. The staff are very kind and accommodating. Any issues are resolved with no hesitation. It is an awesome vacation for everyone. Beautiful views, beautiful beaches and beautiful people. Food is great, with a bit of everything for everyone. My daughter and I left on Wednesday Aug 30, (my third time this year) and felt so sad leaving knowing that there would be no communications with them over the storm period. So happy when I called on Monday and someone at the front desk answered. I cant believe how much they have accomplished in the past few day. They pull together that for sure. The pool looks awesome and look forward too seeing all of the people on my next trip.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 buffet meals daily
- a la carte dining, 1 per stay, reservation required
- 24 hr snacks
- Unlimited House Wine, Domestic beer and select International brand drinks
- Lounge chairs, towels and umbrellas (pool/beach)
- Tennis (day time)
- Exercise room
- Pool table & ping-pong
- Dance lessons
- Spanish lessons
- Daily activities
- Evening entertainment
- Wedding Package
- 394 rooms in one 6-storey building and 2-storey villas
- 1 buffet restaurant
- 4 a la carte restaurants: Italian, Caribbean, Cuban, Steak House (dress code & reservations required)
- 2 snack bars
- 4 bars including Beach bar
- 2 outdoor pools
- Golf nearby
- Meeting facilities
- 2 tennis courts on-site (night lit, fee)
- Shopping on-site
- Gym, massages (fee)
- Beauty salon (fee)
- Internet access (fee)
- Non-motorized water sports available
All accommodations include:
- Cable/Satellite TV
- Mini-bar (fee)
- In-room safe (fee)
- Full bathroom
- Hairdryer 220V (adaptors required)
- Balcony or patio
- Max occupancy 3 persons
- Super Saver Rooms have no balconies
Standard Hotel Rooms
- 1 king or two 3/4 beds
- Standard Hotel Room Balcony also available
- 1 king or two 3/4 beds
- Living area
- More spacious and located in the villas
Kids Deal - One child 12 and under stays and eats free when sharing room and existing beds with 2 adults.
For the Kids - Kids 4 to 12 enjoy supervised activities daily at the Kids' club and Kids' pool. Babysitting subject to availability. (fee)
Honeymooners - Receive a fruit basket, welcome cocktail and a romantic dinner in an a la carte restaurant. Request at time of booking, proof of marriage required at check-in.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Hotel Bella CostaVaradero,Cuba
- Hotel Contacts
- Extra Info
Carretera de las America km 3 1/2, Varadero 42200 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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