Hotel Club Tropical
- What's Included
- All Inclusive Features
I started with the internet issue because they lied on 3 spots about this. On their website it says the hotel has wifi. Sunwing tells people this hotel has internet and their Europpean site says they have internet. At the hotel in the lobby they have a sign that says wifi is 10 CUC per hour. I figured it is expensive but I needed it so I went to reception to pay. THEY DO NOT HAVE INTERNET ACCESS LET ALONE WIFI! THEY HAVE NEVER HAD INTERNET IN THIS HOTEL!when I asked about it the reception lady said: " you don't need internet....you are on bah-kei-shon (vacation)". When I showed her the sign beside her that says there is wifi in the hotel she said there is wifi 9 blocks away!!!So I had to go to the ancient internet office and spend over 3 hours waiting in the line to have access to a dialup connection. My work requires me to be connected even during vacation.Apart from the internet issue, Varadero is becoming a hub for elderly alcoholics who chainsmoke by the pool. Quality of service is in decline and there is hardly any live Cuban music to be heard. The highlight of the stretch is a loud junky bar named The Beatles. I have been to Cuba over 20 times and now I travel to other destinations. I think being lied to about internet and other items is unacceptable.
We have been to Varadero more than 10 times now. And this is the first time we chose a smaller hotel. The truth is, sure it was small, only 145 rooms, one restaurant, 1 pool. But, we have never been treated so greatly. Our arrival was at 3am and the receptionist Maritza was the best, welcoming us,and treating us like family. Our room was clean and available as soon as we got there. We made great friends,and for sure we will be back. We enjoyed the quietness, ( the pool activities after 9 pm were noisy but it was great to see the fun) The beach was clean, and chairs always available. We had a great time 🍻
First of all this is rated at 2 stars by Sunwing so if you expect more than that then stay somewhere else. What drew us to this hotel is that it is downtown and on the most beautiful beach I have ever seen. Granted the more expensive hotels farther out on the peninsula have nicer rooms,bigger pools,better entertainment etc. they don't compare with the Cuban atmosphere derived from downtown. Our entertainment was walking the streets (very safe) visiting the different cafes, people watching, classic car watching and soaking up the Cuban way of life. You won't find luxury hotels downtown (maybe a couple farther down but farther removed from the action )but scouting out the different ones I would recommend Club TropicalWe were in the main building street side, great for people watching,classic car watching, a little noisy at night with traffic but worth the view, sun in the morning, pleasant at nightFood was good, always something to eat and different grill every night Room was clean,bathroom very clean good pressure hot waterStaff - some friendly,some not so muchMaids did a tremendous job dailyDrinks- well drinks, bar mixes , beer cold. I did see,more expensive bottles of booze but didn't ask if they were non comp.Beach- beeeeeeeeaaaaaaaaaauuuuuuutttttiiiiiiffffffuuuuulllllll!!!!!!!!!!!!!!and not overy busyPool- Ccccccccccccold!!!!I believe more social contact than big resortsI highly recommend this hotel for anyone that wants a clean,relaxing,sun soaking, Cuban atmosphere but isn't expecting 5 star amenities at 2 star prices (and remember star ratings are only about amenities)
My wife and I stayed one week in January at Club Tropical. It was her first time in Cuba and my second. Since it has only a 2.5 star rating and is one of the older hotels in downtown Varadero, I did not expect much, but - aside from some hickups - was positively surprised.Hotel: I liked that it is relatively small and it was easy to get a hold of someone when we needed help; check-in was quick with no long lineups as in some bigger hotels. The place was clean and looked freshly painted. Considering the age, I was prepared for worse. A downer was certainly the lack of internet. They have neither an internet room nor wifi. It took us a while to find out that we have to buy a card at the closest ETECSA booth and then walk across the street to the Sun Beach hotel (not too close, though, or the security guard will send you away) to connect to their wifi. Also, we had a few days without wind in the morning, which allowed the fuel/air pollution fumes to linger - it's not a leak or emergency, just a dose of regular Cuban air...Room: A/C was loud, but we did not need it anyway because the January temperatures kept the room cool enough. Room was clean and had a good size for the two of us. There is not a lot of noise insulation, though. We learned this fast.Trying to be smart after reading some of the reviews here, we requested a room towards the street right at check-in. Bad move! We spent our first night without any sleep at all because the noise from the street is going on all night and it feels like you are sleeping right on the sidewalk. We had to stay another night in this room before we were relocated to one facing the pool. Although we had the noise from the animation activities instead, those stopped at 23:00 and we had a good sleep ever since.Food: No option aside from the restaurant. We both found the food pretty good, as long as you stick to the local food. Fish, chicken, sweet potatoes, black beans, cassava, cabbage were all very good. I liked the bread and pastry section as well. They had lots of tasty options and most of it was not overly sweet. However, if you like extremely sweet pastry a la Tim Horton's, it will not be for you. On the other hand, we avoided the imported vegetables like broccoli, cauliflower or Brussel sprouts. Those were generally blunt and I did not like the consistency either. Service: Regarding the hotel staff, I found it was generally hit or miss. There were a few who were generally friendly and nice (independent of tips), and a few who were rude and could see that smiling would cause them tremendous pain. The majority seemed more or less motivated by tips: as long as we tipped them regularly, they appeared friendly, greeted us nicely, tried to do us extra favours... if we did not tip them on occasion, we quickly lost the love. The highlight was a lady who seems to be some kind of supervisor or senior staff in the restaurant. On day 4, she approached me and questioned if I am a guest at this hotel because she did not see me at lunch for the last 2 days. Well, I was diving and as far as I know, it is not mandatory to eat at the hotel at all times. After some back and forth, she grumpily withdrew. No apology, nada.Location: great! Right in downtown, however, keep in mind that Varadero is a tourist-only area, i.e. the only markets or businesses you'll find are souvenirs, etc. Don't expect any fruit markets or local stores.Beach: excellent wide, white sand beach, clear water, cleaned daily. Yeah, you'll find the occasional plastic cup, but blame the guests for not cleaning up after themselves.My wife and were not big into animation. But we really enjoyed the water ballet. This one was very impressive and we gladly gave them a big tip. Highly recommended!One final comment: compared to my last stay in Cuba, I was positively surprised of not being harassed by requests of offers of any kind. Nobody offered me drugs, girls, etc or asked me to bring them booze because I get it for free. Neither around the hotel, nor at the beach, nor anywhere else in Varadero. Very good!
This was my 8th trip to Cuba. I stayed from January 1st to the 15th. I usually stay in the 4 star hotels. A hotel is star rated on what amenities it has to offer, not because of the curtains are old. I want to start with the people that made my holiday. I am sorry if I got your names wrong, but it is a small resort. I am sure they will know who you are. First the front receptionist I think her name was Maritza. She was by far the best of the bunch. I loved this lady. She was so nice. She tried to help me in many ways. I asked for a room on an upper floor as close to the beach as possible. I say it was the best room in the house. except for the lack of hot water. I stay in a different hotel every time I go to Cuba. No hot water is common. for me, no big deal. I loved how close my room was to the beach. Lets just say I couldn't get any closer, and the view was worth it. Others I want to mention is Yulisa my chambermaid. A doll, I have been stolen from in past hotels, but not here. She is by far the most honest maid I have ever had. I put a bill tip in the sheets of my bed. The next night i pull down the sheets and the tip is still there. I had to hand her her tips. I took my own pretty smelling bathroom cleaner and asked her to use it in my room. She went the extra mile for me. Thank you. Yulisa. The gardener Idonis. He was so sweet to me, to everyone. Everyday he greeted me in a proper manner. He was always cutting coconuts or making something for the guests. He worked hard to make the grounds and displays look nice. The young man that took care of the chairs on the beach. I never got his name, but what a hard worker.. He stood out above the rest. It rained a few days while I was there. So I found my way to the pool table. First off they really need to improve the equipment. I would play by myself most of the time, I travel alone. Aside from playing with the guests. I got to kinda know some of the staff. On their off time some would come and challenge me to a game. I never could remember their names but there was a little maintenance worker that I played with often.. I wish I had his name. I say thanks for a good game. Jonathan the DJ.. what a sweetheart. He did such a good job. just a little too loud sometimes. I miss your happy smile everyday. I also want to thank Randy for help with my learning to speak Spanish, the bingo rum, the pool games and for a great stay at the hotel. These people my my holiday great.. I send out a big Thank You. Now my review.Hotel - Small, grounds are well kept. and the bathrooms are much cleaner than most. Bartenders - I believe a bartender makes the resort. I was there 2 weeks. I know no names. They were old and dry and well, that's all I have to say.Animacion - Again I believe Animacion makes the resort. I saw three, but the only one that made any effort to entertain was Randy. He played pool with me, helped me with my Spanish and made effort to get to know the guests. I had a few issues I needed help with and he was right on it. I offer an extra thank you for help on those issues.Restaurant - The food, I have been to many hotels in Varadero. In my opinion this hotel had the best tasting food. The selection was small, but it was good. It was properly labeled, and it was hot and cold in the right places. The staff was not that attentive but they were very friendly. My biggest issue was the FLIES!!! omg please do something about the flies.The beach - What can I say.. Beautiful. The chair guy, a hard worker. The beach could use a cleaner, but it is not much different from the other hotels. The police are everywhere. so there are no beach vendors or locals allowed. This hotel was really big with single travelers, I am one of them. I did not know that when I booked. The larger hotels are kinda lonely with mostly couples or families. I really liked this hotel for the social aspect. I felt like a social butterfly. I had so many people to chat with, I made a lot of cool friends this trip.. Will I return to this hotel? you bet, absolutely. I March I hope.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch & dinner daily
- snack bars
- coffee lounge
- domestic & select international drinks
- non-motorized watersports: windsurfing, catamaran, kayaks
- day & night tennis
- kids club (ages 4-12)
- daily activities
- nightly entertainment
- 143 rooms
- Buffet restaurant
- Snack bar
- Tennis courts
- Internet access (fee)
- 2 twin beds
- Satellite TV
- In-room safe (fee)
- Bathroom with shower
- Maximum occupancy per room is 3
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Hotel Club TropicalVaradero,Cuba
- Hotel Contacts
- Extra Info
Ave. 1ra., e/ calle 21 y 23, Varadero 42200 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.