Hotel Club Tropical
- What's Included
- All Inclusive Features
Ok.. this is not a 5 star so get a grip on this. Our first days had no hot water. Again, not expensive but yikes. The front desk said they were working on it and to my utmost surprise!!!!! Yes!! hot water. The food is not great but also my non vegetarian son was a tad hungry. So again, this is Cuba so step outside the door and look around and eat there with all the money you saved. Amazing holiday for so little. The staff are so great.
Beautiful beach I'll give them that!Food was sad, service horrible, room frightening. Never again!We paid an insane price last minute to go for New Years Eve weekend. We have never been so glad to be leaving! Our "room" was like a tiny dirty apartment. One in which we had roommates! When we complained we we're told we had received a free upgrade already for free! We we're shocked. Apparently the main building rooms are OK but ours was definitely not!New years eve they DID try to do better at dinner, the rest was bland, often unrecognizable and they frequently ran out of things.Drinks were watered down. Pool was only 3 feet deep, untreated and unheated. Only ones touching it was the stray cats and dogs drinking from it.We met lots of wonderful fellow Canadians there. Older people generally . Lots of regulars who love it there. I must say they were clearly well known and treated far better then we were.I've never thought of myself as picky.. I've been to quite a few different all inclusive places in the South. Nothing like this ever.
Never been in such an horrible place, so dirty and staff very rude. Thankfully we only stayed 2 days! No animation activities every thigs was dated and badly kept like poo, table, chairs, bar. Quality of food and drinks was so cheap we always eat outside the place. stay away!
My daughter and I stayed here December 25/2016 to January 1/2017, my second time in Cuba, my adult daughter's first. We checked in at approximately 8:30 p.m. only to find that the hotel is overbooked. The rather unfriendly (understatement) front desk staff directs an equally unfriendly porter to take us to on foot a block away to what initially appears to be a bungalow. We enter a common area that has people's belongings (suitcases etc) then are led to a room with no windows, mostly clean and on a positive note, a new a/c unit. You had to use a key to get in or out, so when I left the building my daughter is locked in....Add to this, we were not the only guests that were put off resort, there were other guests that were at the same bungalow or across the street as well.We return to the hotel to grab some dinner at the buffet, granted it was almost the end of the day but the food was brutal, the heaters had been turned off so most of the food was cold and soggy, the flies however were not put off by this.The next morning I approached the front desk to find out when we could get the room we booked, front desk staff was hostile immediately, I'm a polite, friendly person so I was quite taken aback at her attitude.20 hours after check-in we were finally given a room, street view ( loud and with persistent exhaust fume smell) and the a/c which somewhat worked sounded like a transport truck, and when I tried to adjust the rattling cover I discovered what appeared to be mold.The shower curtain fell off the wall on the first morning. Awesome.The spare blanket in the closet reeked of urine.I reported all to the sunwing rep at the meeting in the afternoon, he informed the manager who became rather rude to me. She offered to make it up with a free massage ( ? ) or perhaps a bottle of rum....seriously?! On the fourth day, my daughter approached the front desk to inquire about using the phone, there was a card on the desk with phone rates. She was informed "there is no phone", at the exact same time as the phone was ringing, and the clerk removed the rate card from the desk.There is no wifi (which is advertised as being available on the website)Some staff are very nice, others such as the front desk staff in particular, could use some lessons in hospitality.The food (other that the new year's eve spread) is ok, however the dirty tablecloths and flies ruined most meals.The beach is pretty tho not very clean.My daughter and I are friendly, polite and tolerant people, we made the best of our vacation together, but I would strongly advise avoiding this hotel.
We absolutely loved this resort! My 8yr old and I went for the 4th time to Cuba, first to this resort. We will be back!!The first night we were put in an older building, beautiful beachfront but the building was older and needed repairs. We were moved the next morning to the beautiful main building. *request the main building.Besides the first nights stay in the older building, I consider this resort 4 stars!Beautiful pool, incredible beach, great food (yes, I said food) except wasn't often a fan of breakfast, housekeeping was awesome and the Entertainment staff were incredible; friendly, approachable, helpful, including Yoandy (Randy) who speaks 5 languages fluently and the entertainment acts were the best I've seen, don't miss the aquatic dancers!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch & dinner daily
- snack bars
- coffee lounge
- domestic & select international drinks
- non-motorized watersports: windsurfing, catamaran, kayaks
- day & night tennis
- kids club (ages 4-12)
- daily activities
- nightly entertainment
- 143 rooms
- Buffet restaurant
- Snack bar
- Tennis courts
- Internet access (fee)
- 2 twin beds
- Satellite TV
- In-room safe (fee)
- Bathroom with shower
- Maximum occupancy per room is 3
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Hotel Club TropicalVaradero,Cuba
- Hotel Contacts
- Extra Info
Ave. 1ra., e/ calle 21 y 23, Varadero 42200 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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