Hotel Gran Caribe Palma Real

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Our Opinion

This hotel is not directly on the beach but the Palma Real does offer some of the best value Varadero has to offer. Usually we recommend a minimum 4 star hotel as standards in Cuba tend to be lower than in other sun destinations, but if you are on a budget, then this is probably your best bet. Definitely one of our most popular 3 star resorts in Varadero. The rooms are a little tired, but the pool is good and the beach area is nice. If you are looking for a low cost vacation then the Hotel Gran Caribe Palma Real is a good option.


Overview

Ideally located in the heart of Varadero, the Hotel Gran Caribe Palma Real hotel lets you take full advantage of the magnificent white-sandy beach nearby and this popular city's lively atmosphere. With an expansion and renovation, this vast hotel complex offers a wide choice of activities, all equally entertaining! Experience traditional Cuban music and dance at this themed hotel - magical nights will take you from the excellent Villa Sirena restaurant to the Havana Club, a trendy hot spot in Varadero.

Location: 250 metres from the beach, close to downtown Varadero, 25 minutes from the airport.


tripadvisor Traveler Reviews
  • Markan13 : Toronto, Canada
NOT BAD, NOT GREAT

It all depends how much you pay. For 2 weeks I paid $1,040 with Air Transat and I would say it was worth it. West Jet was offering same package 2 days later for almost $1600.Everything was average but hotel has amazing location. Calle 62 and Beatles bar are very close. Beach is across the street but it takes 5 minutes to get to the beach. Some of the staff are very nice and some are very hostile. Lots of Cubans at this hotel. Room was clean, always had water pressure, fridge did not work but did not bother to complaint. AC worked fine all the time. Food was OK, just don't expect gourmet food. There could be more chairs at the beach. Some locals were using beach chairs and they were not hotel guests.For this price I would return to this hotel. So i would recommend this resort only if you find a good deal.

  • LLWTravels : Grand Cayman
we HAD a great time!

First off, I'm not sure what it's like to stay here now but when we stayed here few years ago it was great. PROS- food was surprisingly good especially when my parents become friends with the server and the chef. They reserve us dinner seats every night, gave us hot water to wash our hands and even gave us the favourite part of the pork Roast that we loved -- crispy skin! - all day snack - pool options- Entertainment: we enjoyed the show everyday especially the aqua dance show - bar was fast - low cost resort CONS- no beach access so you have to cross the street and sometimes there are locals there - some staff look unsafe and they were stalking us and my sisters The good thing about the location is it's close to places so you can take the hop on/off bus and explore the area and stop by the shops. Be sure to ride the coconut taxi! We also met lots of great people staying at the hotel!!

  • Maria C : Ottawa, Canada
Palma Real...NO ONE deserves to experience the horrors of this place ! Save yourself and get informed

I traveled to Varadero on the 24th of July to 31 of July using SunWing Airlines (which was my second trip to Cuba also with Sunwing). I cannot find words to describe the disappointment, the stress and the frustration that I felt the first 4 days of my vacation, I have never been in these inhumane conditions or treated poorly as I have been at Palma real and this was the only week that I am able to take to travel abroad. I have took a lot of pictures that I will attach to this text as clear illustrations of the disgusting nature of this hotel that does not even deserve to be called a motel! 1 star is too much rating for this hotel!!! First of all Sunwing should stop false advertisement like stating that palma real is a 3.5 star hotel on the website! and 3 star hotel on brochures, inconsistencies and inaccuracy !!! during my previous visit to cuba i have been to Naviti varadero a 3.5 star hotel and my experience was amazing!!! I could not complain about cleanliness, friendliness, basic necessities! just everything was great especially that I am not a picky person, i AM NOT TALKING ABOUT QUALITY OF FOOD, SELECTION, VARIETY, OR ENTERTAINMENT SHOWS! I WANT TO TALK ABOUT THE BASIC NECESSITIES THAT I DID NOT HAVE LIKE RUNNING SHOWER WATER (NOT EVEN COLD WATER) !!!, no AC in the middle of 80% humidity and 40 degrees , no FRIDGE to at least store cold bottle of waters that I had to pay even tho they advertised offering a bottle everyday with package, no PHONE to call reception I had to walk 10 minutes to wait 30-40 in the lobby to be able to talk to the receptionist !!!!!Like what can I say it can never get more stressful and frustrating than that, I complained since the 1st day top the hotel, they said they are fixing the water problem for the whole building, the second day same problem! what about the shower !!!??? you cannot even go into the pool who looks horrifying with the green yuky color and the obvious demonstration of their non cleanliness policy that is also part of the way they do room service, yellow stains on the bed, previous hair leftovers, the most outdated facility ever!!!the third day of my vacation, I spent it changing from one room to another, to discover that mine is the least of all evils!!! i cannot explain the horrible smells of humidity and mold (i am allergic to mold) so the whole third day was filled with even more frustrations and days lost in the middle of PALMA REAL'S HORRIBLE EXPERIENCE! NO TOURIST should ever visit this place, the only positive thing was some staff were friendly and felt my frustrations and told me that I completely have the right to be frustrated!! So here comes the management who saw me and 4 other Canadian families discussing the horrors that we experienced and some are even worse than mine!!! so the manager comes and promises me that tomorrow i will be upgraded to a suite with running water and clean facility, i believed her and calmed down. The 4th day of my lost vacation comes and what does she say??? I did not promise you that i can give you a suite, i am not sure that i can find one, they are all taken by locals and we do not have space!!!! wow such a professional manner to treat a frustrated client who is complaining about the absence of water and AC in her room!!!I contacted my sunwing rep alexander and alberto who were very helpful and were able to transfer me to another hotel across the street in downtown varadero (the location was the reason why i picked palma real in the first place) but even the location you cannot enjoy when you are fully stressed and frustrated!!! This Palma real experience was the worst i have ever had and it will probably affect my future trips to Cuba, because of the negative memories and I am definitely not happy with SunWing for false advertisement and the value that I payed for almost 2000 CAN!!!!!! WHICH IS A LOT but I said this is my only week, I am willing to pay as long as I can get the value of my money! such a waste of money, time, energy, such a wasted vacation that is filled with very poor quality of service AND STRESS at this half a star facility!!!! I am writing this extensive review to save a future traveler from getting into the same frustrations and to prevent them from ruining their earned vacations and feeling that they were screwed !!! quality of pool: veryyyy poorcleanliness of the resort and the rooms : veryyyy poooor basic water hot or cold : no basic Air conditioning : no comfort and condition of my room: very poor quality of food: very poor quality of entertainment : very poor access to wifi: there was no access to wifi at anytime!!! problems with IT VALUE FOR MONEY: EXTREMELY POOR ACCURACY OF WEBSITE DESCRIPTION: SUPER EXTREMELY POOR !!!! AND I AM VERY UNSATISFIED WITH THIS VACATION COMPARED TO MY PREVIOUS VACATION WITH SUNWINGSEE PICTURES ATTACHED

  • IanGArmy : Fredericton, Canada
Standard Varadero Resort

I stayed at this hotel with my girlfriend last Christmas. It was nothing exceptional. The buffet was slightly unsanitary and not that appetizing, which from what I've heard is typical of Varadero resorts. The hotel provided everything they promised. We had multiple issues with our hot water; however, whenever we mentioned the problem to accommodations it was fixed immediately. The rooms were clean, the balcony was nice and had a good view. The drinks at the side bar weren't great but came quickly. The main bar usually took a while to get our drinks. I didn't hate this hotel but would most likely stay elsewhere if I where go back.

  • Moon M : Toronto, Canada
WORST MANAGED HOTEL EVER!Our best national air carrier WESTJETWshould not be involved with this soon to be bankrupt mess

Amenities??What amenities???We were booked into a 5th floor room in a hotel where the elevators did not work until our 10th and last day.We had to climb 80 steps.6 times a day!We were offered a room on the 1st floor with no A.C.and stunk of mold.Of the 5 pools,3 turned green after 2 days as there were no chemicals.They were shut down.The 2 other pools had waterlines beneath the filters and all the pools have tiles missing,cracked rims and were slimy due to improper maintenance.Promised 5 bars,there were only 2 the lobby bar {serves beer!!},and the cocktail bar which opens around 5 p.m.No beer.Both encourage smoking .As only 80 foreigners were booked in for low season,the hotel accepts up to 680 locals daily{ther numbers}in attempts to keep operating.The poor staff is so overworked and under-tippedthey hate the management as I have never seen in Cuba.After 3 days the food quality at the buffet changed dramatically ,presumably to save the hotel money.Way overbooked,3 times a day there is a door person at the buffet entrance keeping people out until seats became available.The hotel had no wifi for 8 of our 10 days.The oldest sleaziest,stained, towels I have ever seen are used here.1 bottle of water is provided the day you arrive and no more.Actually, you dont get what you pay for here.We have enjoyed Cuba 7 times before always at 2 and 3 star hotels which put this acclaimed 4 star pit to shameThe sales manager offered us a bottle of rum and a bag of coffee{6 cuc value}and became upset when we wouldnt sign a waiver for his crap hotel and all its problems..Of course the beach,is incredible.It's Varadero..OUR ADVICE,DONT BOOK THIS HOTEL!

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch and dinner daily
  • 24 hr snacks
  • A la carte dining w/reservations
  • Unlimited local drinks, wine and beer
  • Snorkeling
  • Windsurfing
  • Sailing
  • Kayaking
  • Hobie Cats
  • Pedal boats
  • Canoeing
  • Water polo
  • Volleyball
  • Pool table
  • Ping-pong
  • Board games
  • Darts
  • Aerobics
  • Daily activities
  • Nightly entertainment
  • 464 renovated rooms in one main 4-storey building with elevators
  • 3 Restaurants, dress code and reservations required
  • 5 Bars
  • 4 Pools
  • Children's pool area
  • Lounge chairs and towels (pool/beach)
  • Non-motorized watersports
  • Boutiques
  • Mini-market
  • Massage services (fee)
  • Disco (fee)
  • Scuba diving (fee)
  • Car & motorcycle rental (fee)
  • Medical services (fee)
  • Internet (fee)

Hotel Rooms include:

  • 1 king or 2 single beds
  • Air-conditioning
  • Satellite TV
  • In-room safe (fee)
  • Full bathroom
  • Hairdryer 220V (adapter required)
  • Balcony or terrace

Kids Deals - Kids 12 and under stay and eat free when sharing with 2 adults. Max 1 child.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Hotel Gran Caribe Palma Real
    Varadero,Cuba

  • Hotel Contacts
  • Extra Info
  • Disclaimer
BelleVue Palma Real
Calle 64, Varadero 42200 Cuba

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.