- What's Included
- All Inclusive Features
Location: Beachfront, 30 minutes from the airport and only 5 minutes from downtown Varadero.
First impression: Nice. But when you look closer, you feel ripped off. Not enough value for what you get, simply because the basics are not working.When you decide to go there, stay in the concierge area. Forget about the rest. But event then: Infrastructure can stop working any time. We did not have water for 1 entire day - and the hotel did not know what to do. Internet from time to time. Furniture and other appliances were not assembled correctly and can break easily. Restaurant: Good first impression, but outside the concierge section the quality is partially poor and in a couple of cases (e.g. how ice cream is being served), severe hygiene risks. The dining highlight basically describes how this hotel works: You can book a table at a Japanese restaurant where the food is processed and grilled in front of your eyes. Wow! When you go there, you find out, that the only thing they do is to perform a big fake show in front of your eyes and the only thing they do is to warm up pre-processed food that is inferior to any Chinese take-away you find on the street elsewhere. Net net: Nice at first sight, but that's it. Beach, Drinks, Pool, nice. But don't forget: This is an expensive hotel, and if you want to play at that level you need to deliver the according value and experience. This is not the case here.
We were there from Feb 1-8 on a Sunwing Vacation. Other than a 2 hour delay in Ottawa the flight and transfer went smoothly.Our room was in block 28, I believe the older section of the resort but only steps away from the beach and beach bar and a la cartes. You have to keep in mind that this is a Cuba 5 star. Our room was huge. There was obvious wear and tear, but everything was functional. We had hot water everyday and clean towels when needed. Our maid was lovely. We gifted and tipped her everyday and she was so happy and grateful. The room did smell musty, after all, it's tropical and on the sea. They don't keep the a/c running in empty rooms. Our linen was clean and the beds on the firm side but comfy. The buffet was the usual Cuban fair, with a wide selection. We always found something to enjoy. The bread is phenomenal. It's best to get there early while the food is hot and to get bacon in the mornings. They always had a fresh roast, fish or poultry, sliders and fries at lunch. The pizzas were a hit too. There was an omelet, fish and meat grill, as well as a poached egg station. Fresh juice, fruit and veggies every day. The best for lunch was the beach BBQ! Chicken, sausages, squid, hamburgers and hot dogs with fresh tomatoes and cucumbers on the side. They had all the condiments you need. We still brought our own salt and pepper and Franks. The table service was great and we got to know some of the staff by name. Being 10 of us, we normally sat in the same section. The wines were better than other resorts. The lobby bar was fully stocked with a variety of liquors and liqueurs. Depending on the bartender, the Havana Special wasn't always made the same. Pina Coladas were frozen and great, as well as the daiquiris and margaritas, although sometimes a little strong (better over than under!). Single pesos were hard to come by, but the bar staff would change it for you. Tip often - they make 30 pesos per month. The lobby and beach both have wait staff. The lobby bathrooms weren't too bad with toilet paper most of the time. Sometimes there was an attendant. They decorated it with flowers. The doors don't all lock but the toilets flush. Our first day there the men's bathroom was down and we had to share the ladies. A few people were shocked but all in all we were too happy to be on vacation and just worked with it. It actually brought some laughs.The beach was a bit rocky with bits of coral near the beach bar, closer to the volleyball net it is nicer. There was never a shortage of pilapas or beach chairs and tables. Some of our party enjoyed the gym, spa, beach volleyball, beach salsa and tennis. One of us took advantage of tennis lessons with Kevin, who is a pro that couldn't further his career in Cuba. My friend tipped him and gave him some nice tennis balls. I checked out the gym and it had everything you needed and was very clean. There was an attendant who handed you a towel and bottle of water.The nightly entertainment was FANTASTIC! So much talent. Each night was something different.They had a DJ night with salsa lessons, a rock band and wonderful dance shows, even an aquatic one. Mariachi bands were always playing outside the buffet or at the lunch BBQ. We went to the Disco one night and it wasn't crowded so we had the dance floor and a lot of fun. Lots of seating in the lobby area, it's huge.Our last day was the only spent at the pool while we waited for our 4:45 bus. The pools were clean and inviting and weren't too cold. There is a swim up pool bar and the 24 hour grill is close by (although not always 24 hr). The grill was a little slow but you could get burgers, dogs, fries, and pizza. The resort was only at half capacity.Wifi was iffy, but if you're patient you will be connected. 2 pesos for an hour.All in all a great time was had by our group of 10!! I can't forget to mention Montenegro (forgot his first name), groundskeeper, for the fresh cut flowers :)
We have booked our trip via a travel agency some weeks ago, so the hotel had information well in advance to know that our group will come. When we arrived today we have been told that one of the 2 rooms assigned for us was not prepared yet because of some problems with the laundry. For us it was quite fine to check in in time an receive 1 beach towel instead of a normal set of towels for the room, for some 1 or 2 hours... We have waited 6 (!!!) hours. Have called the reception twice, visited afterwards the reception twice... No towels... 5 stars...Now sitting at the reception and waiting for the towels (a great night for a hotel) I´m writing this post for the Tripadvisor. Sorry, I don´t trust the words I have heard so many times today about the made coming to my room with the towels. I´m trying to understand the proposal I have currently got about 2 towels for 5 people (at first I didn´t got the point and thought they were asking me about number of towels for 1 person).13 hours´long flight. 1 hour in the airport. 2 hours to come from Havana to Varadero.Now 6,5 hours of waiting for towels in a 5 star resort FOR A DOUBLE BEDROOM SUITE.Something should be totally wrong with the management.Hope to have the opportunity tomorrow to share another post about how great the management has settled the situation and how beautiful the management of the hotel has made the rest of our stay.Let´s see what is coming next.P.S. The safe is also not working. And this is the new part of the hotel. The same 6,5 hours of waiting for the professional ¨who is going to come immediately¨. But this is another story that also has not come to the end yet.
located at varadero. beautiful beaches. the hotel is average. we payed about 600.00 us for a suite by the water front. not worth it. i would to a hotel in cancun for less money and better service. no wi fi.this is a big problembreakfast is good but not great. would not go back
We stayed at the Paradisus Varadero in January 2017. The beach at this resort is truly amazing! Probably the best beach that we have seen in Cuba. I would highly recommend staying in the Family Concierge section of the resort which recently opened in May 2016. The rooms in this section are incredible, gorgeous bathroom with a large vanity, jaccuzi tub and separate toilet and walk in shower. Our housekeeping lady, Nivrys, was so wonderful. The buffet in this part of the resort is also great and a night and day difference from the buffet in the older section where food is sitting out in the open, not properly chilled, and the staff are generally disinterested and unfriendly with a few exceptions. One exception was Gloria who is one of the cleaning ladies at the buffet in the old section. Always with a smiling face and greeting us warmly! The service at the buffet in the family concierge section, on the other hand, was fantastic! Our servers, Eugenio, Yolanda, Mileides, Yaisary and Yismelis were totally awesome!!! Always happy, smiling and taking great care of us! Our favorite a la carte restaurant for dinner was the Italian restaurant. Yaidelin was our server and she is incredible!!! Very professional, friendly and goes out of her way to provide exceptional service. We appreciate her hospitality during our stay so very much. Many thanks to Yaidelin, who truly made our holiday memorable!!!We would return to the Family Concierge section of this resort.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch, and dinner daily
- A la carte restaurant
- Grill by the pool
- Domestic and International drinks
- Non-motorized watersports
- Ping pong
- Lounge chairs
- Beach activities
- Daily activities
- Nightly entertainment
- 3 Restaurants including 2 a la carte, International cuisine restaurant, reservations required
- Snack bar
- 2 bars
- Cabaret Continental featuring nightly shows and dinner
- 2 tennis courts
- Beauty salon
- 1 king or two 3/4 beds
- Satellite TV
- In-room safe (fee)
- Full bathroom
- Hairdryer 110V
- Max occupancy 3 adults or 2 adults and 2 children
For the Kids - Mini-club & Children's play area included.
Resort Location Map
- Hotel Contacts
- Extra Info
Punta Frances, Varadero 42200 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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