- What's Included
- All Inclusive Features
Location: Beachfront, 30 minutes from the airport and only 5 minutes from downtown Varadero.
I originally booked into the Iberostar Bella Vista which was not completed in time so we were relocated to the Paradisus Varadero Resort in the Family Concierge Section in a Junior Suite. When we first arrived in the early am, it seemed too large to walk around, but we soon realized the next day that everywhere was very accessible by foot. On our first morning we ordered room service which was basic but we thought it was still good. It wasn't until we went to the buffet were we completely delighted! I was warned by everyone before arriving in Cuba about the food and how bad it was and how you had to be so careful but believe me, you do not have to worry about any of the food at this resort. There is lots of selection and everything is cooked really well. The pools at this resort are wonderful and a comfortable temperature. The long pools in the family concierge section are nice if you are wanting some quiet time away from other people. The beach in front of the main area of the hotel is amazing. There are plenty of chairs and shade for everyone. The water is like bath water.... so warm and clean. You won't be disappointed!
My family and I stayed in the Family Concierge part and it was great. The rooms and facilities are very comfortable and very new (10 months old). The beach was very beautiful and calm (great for kids) and the personnel attention was outstanding from reception to the restaurants. Want to highlight the attention, kindness, engagement and customer service provided by Tiziana Gomez and some members of her staff who contributed to this great experience !
Just got back and it was a very enjoyable experience. As always anyways. The Family Concierge is a Family oriented resort, very modern and upscale from what you may see elsewhere. I particularly appreciated the buffet, not only is closed with Air Conditioning but overall is decent menu. The pools were pretty good, and since is Family only you don't get the odd couple being indecent in front of kids. Our concierges had made reservations for us at the various restaurants. Though we did not used them all, as kids were tired and food is always a point of improvement. No matter the resort. They have to use more the bbq and less the boil. Chicken and Pork seemed to always bee boiled.The one major critique I have is that the Family Concierge area has very modern aesthetics, including ambience music. But honestly if Management is looking these comments please enhance decor and music to reflect Cuba. Otherwise it looks like the pool, lobby or restaurants could be in Toronto, NY or Florida. It looks like Hotel Management went to the extreme to modernize (nothing wrong with that, love it) but removing the Autentica Cuba from it. Just add some art work and music and you got it back.Love that you do have free WiFi - you get unlimited free 1-hour WiFi cards. You have to use 1-card for every 1-hour of use, but who has the time? I did not used them all, you can use them to tip local staff. I did tested speed and was something like 3Mbps download and 5Mbps upload; so this being a public WiFi is a very good internet connection. I get lower speeds at Hotels in Canada. Btw, the internet cards also work at the Varadero airport.Beach access is a short walk thru the old Paradisus resort. But somehow it felt long, may be is because you have to go thru buildings and main pool. Would be great if Family Concierge had a faster access to the beach, or a secluded beach besides Royal Service.
We stayed at the Family Concierge part of the Paradisus. Its new and quite lovely. We had a wonderful suite, with a swim up pool. My kids - age 9 and 16 - loved it. Very clean. Service was excellent. Beach, which was about a 7 minute walk, is beautiful. Cuban resorts are not for foodies, but with the specialty restaurants, we found plenty to eat. I wouldn't currently recommend the non Family Concierge part of the resort. It is long in the tooth, but it looks like it is under some serious renovation. But the Family Concierge side was just what you would expect from a higher end Cuban resort. I would definitely recommend the resort for families.
I just realised Tripadvisor did not publish my review one year ago when we stayed in August 2016 at this resort and so, here I am, with a short summary as it does not unfortunately deserve a longer one.Location, sea and surroundings deserve a 5/5. Service at main restaurant for breakfast, lunch or dinner is 2/5Queue to book other restaurants in the morning: 0/5Ocean-front Lux suites 2/5 (curtains not working, bad smell and very dark; old and humidity-stuffed furniture)Lobby and general room service is a 0/5 (extremely rude, we took 2 1/2 hours to check in and they have no passion for their work).We were then moved to the reserved uber-lux Royal area with butler service. It immediately seemed much better. Particularly the pool service and the restaurant. Unfortunately, one of our two interconnecting rooms had the bath tub spraying water into the ceiling; so we were moved to another one, where wifi was not working and it got soaked by a rainfall. So we got moved again. With this new accommodation, we as a family, unfortunately, had no communicating rooms any longer. So the last days of our stay were not as enjoyable inside the resort. Royal service: 3/5.We took a few trips which we organised independently as we did not trust the lobby service. We did well. It all worked out really good. Go to Cayo Blanco with a private yacht. It is a gorgeous outing, and you have the opportunity to meet the dolphins in the middle of the sea and fish with the skipper. Beautiful.Hotel was however FAR AWAY from its 5* ranking.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch, and dinner daily
- A la carte restaurant
- Grill by the pool
- Domestic and International drinks
- Non-motorized watersports
- Ping pong
- Lounge chairs
- Beach activities
- Daily activities
- Nightly entertainment
- 3 Restaurants including 2 a la carte, International cuisine restaurant, reservations required
- Snack bar
- 2 bars
- Cabaret Continental featuring nightly shows and dinner
- 2 tennis courts
- Beauty salon
- 1 king or two 3/4 beds
- Satellite TV
- In-room safe (fee)
- Full bathroom
- Hairdryer 110V
- Max occupancy 3 adults or 2 adults and 2 children
For the Kids - Mini-club & Children's play area included.
Resort Location Map
- Hotel Contacts
- Extra Info
Punta Frances, Varadero 42200 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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