- What's Included
- All Inclusive Features
Location: Beachfront, 30 minutes from the airport and only 5 minutes from downtown Varadero.
A wonderful place to relax, this resort is the ideal destination for families and has a lot of swimming pools, restaurants and buffets , a well equipped gym, and a magnificent staff. I must highlight as well, the resident manager Tiziana Gomez, as she scored high marks on my books.
I came here in July with my sister and my cousin for a summertime family vacay. It was our first time in Cuba, and we had a great time. The resort and the spa were very pretty, and beach was absolutely beautiful. Almost everyday was clear blue skies to match the clear turquoise water, and there were always water activities to do (scuba diving, kayaking etc.) and always a space to relax on at the beach.FOODFirst off the food was okay, probably a 3/5. Some dishes were much better than others in the buffet area, but some of the a la carte restaurants were a little disappointing. The food in the buffet area is in a wide open space, and the dining area itself is in the same open space. So the area is very free for flies and birds to fly through (and they do). Grilled meat and fish on the beach everyday at lunch were great, probably the highlight food-wise.ROOMWe stayed in the main area of the resort. The first room we had was on ground level, but we switched afternoon 2 nights to a room on a second level villa because of bugs. Granted, this is a tropical country and should be expected. We were just not prepared to stay in a room where it was easy for very large insects to appear (they are definitely much larger than what you would see in a Canadian city, and insects of any size are just not our cup of tea). The room itself was perfectly fine, with comfortable beds and all the basics you would need. Slightly dated, but nothing terrible, we barely stayed in the room anyway so we didn't need much.SERVICEThe service was fantastic. The vast majority of the staff were extremely nice and attentive. There was a very kind lady who made our eggs every morning (we regrettably did not get her name). Kenia was our very cheerful server almost every morning for breakfast and we could not have asked for anyone better. Janice was the amazing cleaning lady for the first room we stayed in (and was kind enough to clean up the mess we made after we had frantically killed insects the night before! We actually do not know what we would have done without her). By far the best part of our trip was the constant stream of things to do and watch between the beach and all the entertainment. Jimmy, Andy, Eddie, and Ray were the entertainers who made our trip amazing. We had endless fun with them on the beach doing water aerobics, playing volleyball, dancing lessons, making drinks, and everything in between. Any questions we had they would answer, and there were many times between activities that we would all laugh and have fun. Our trip definitely would not have been the same without them. Overall I would give 4.5/5 stars. Would definitely come back again :)
I stayed at the Paradisus Varadero with my family, my husband and my 2 children, 7 and 10 years old. We've been many times to Cuba so we pretty much know what to expect . My kids and us just LOVE THE BEACH and once again.... it was just amazing.When we got to the hotel it was pretty late but check in was done in no time they were very welcoming. When we got to the room it is true that they need some update... but it was very clean. We enjoyed pretty much all of the restaurant a la carte but my kids favorite was the Italian!!!! We hate à la carte every night expect for the first day... never had a problem booking any of them. As per the buffet , yes there's flys and little birds... but the view .... is tropical.... !!! The food is good ... you can always find something you like. After a few days we had some issue with our room... and a crab !!!! Kept on knocking at our Patio door... Huge crab... it was a pretty funny situation . Since my kids were very scared of the crab the change us rooms to the Family Concierge. That section is all brand new beautiful spacious rooms. They have a a buffet for them self, I only used but it look very nice and food was good.Even had a little section for the kids.I must say that the service we got there was definitely upgraded !!! Emilio our concierge was very caring always smiling! And the manager taking care of the family Concierge Tiziana is just amazing !!!! By far one of the most professional people I met ! She is caring and really empathizes with her client.. something sometimes we don't really see. She will go out of her way to accommodate you and your family. I would definitly go back to Paradisius but probably in the family concierge, the kids really loved it !!
Kids ClubThere was no kids club at this resort. I travelled to this “5 star” resort as a single parent and chose this resort because the website has stated there is a kids zone that operates from 9:00 a.m. to 10:00 p.m. There was NO kids zone. There was no organization of events for kids during the day or in the evening. There was no place for the kids to go and play together. This is outrageous, especially given the full price adult fare I had to pay for my 8 year old son to stay here for one week. RoomUpon arrival, my son and I were taken to a room around 10:30 p.m. The bellboy opened the door and there were gigantic ants running on the floor around the bed. The bellboy called ‘700’ on the phone, being the front desk, and told them the situation about the ants. The front desk told the bellboy that someone would come to spray the room and then he left.I went further in the room and there were more gigantic ants crawling everywhere. I checked the bathroom and there were two gigantic ants running around inside the toilet. I lifted the toilet seat, which was filthy, and there were more ants on the inside of the toilet seat. By this time, the bellboy had come back to our bungalow as more people were arriving. I told him that nobody had come to spray the room and there were many bugs. He told me to continue calling ‘700’ on the phone, which I did and of course nobody answered.I turned on the shower to clean the toilet and not only was the water freezing cold, but it did nothing to deter the ants. Then I used an entire bottle of Deet bug spray all around the bathroom and under my bed to get rid of the ants. Unfortunately, it did not work. We tried to sleep, but there were ants crawling in the entire bed and I actually got bitten by the ants. Needless to say, nobody came to spray the room.As soon as it was daylight, I went straight to the front desk to tell them about the room. They did not seem surprised and immediately switched me to a pool side junior suite, room 2122.I thought the problem would be solved but I was wrong.In room 2122, the maid came to me and pointed out a part of the room that was not clearly visible as it was hidden behind the chairs. She showed me that the wall was broken. She kept gesturing that the wall could fall down at any minute. I went back to the front desk and told them this but they said that the wall would not fall down.I thought all was well until we went to use the bathroom. The sink was completely blocked. Again, I went back to the front desk to ask them to fix it and they sent a maintenance man. He tried his best, then asked me if he could come into the room to see the wall and he was shocked that we were told to stay here and repeated that the wall was going to collapse. We spent the rest of the week brushing our teeth and washing our faces in the shower. At night, I went to sleep in my bed and saw the mattress was broken. The hotel hid this well with the bed coverings. You would never know until you actually climbed into bed and felt the bed was broken. When I say broken, I mean the ¾ of the mattress literally sank and the springs were damaged in the mattress. Again, I went to the front desk and told them that the bed was broken and they told me they already upgraded me to a poolside room and I should be happy. I spent the remainder of the week sharing my son’s bed as it was not possible to sleep on a broken mattress. Frankly, the hotel did not care that the sink was blocked, wall was about to collapse and the bed was broken.TowelsBeach Towels: Upon arrival, we had 2 beach towels in the room. After this, we did not receive any new or clean beach towels until Thursday, August 3rd at 9:00 a.m. Every day, we would go to the Club House and ask for clean beach towels and the man in there would raise his hands and tell us he is waiting for the clean towels to arrive. The first day I asked him how long he has been waiting and he said he had been waiting for 3 days for clean beach towels to arrive. Everybody at the resort was expected to re-use the exact same wet towels every single day until Thursday. To reiterate, we only received clean beach towels ONCE during the entire 7 day trip. Room Towels: The situation for towels in the room was no better. There were only 2 clean towels in the room for both me and my son. Every day, we would wait for the maid to come and give us clean towels but there were none. Each time I asked, she said there were no clean towels. We only received ONE clean towel only on Friday, August 3rd. Let me repeat, one clean towel to be shared by two people who have been using the exact same towels every day since Monday. This is a health hazard and atrocious. Food and RestaurantsOpen mouthed birds flying in the restaurant and literally eating the food at the buffet. Flies everywhere, even in the closed off restaurants. Hard to eat anything when there are pests all over the place.Swimming PoolThere is very little, if any, chlorine in the pool to kill of the germs. Yes - the beach is gorgeous ... but is it really worth it when you have such a garbage hotel to deal with? Spend your money elsewhere.
This resort is located on a sprawling property with a beautiful beach. Keeping in mind this is still a developing country, judge the hotel accordingly. As a first time visitor to Cuba, the country/food quality/hotel/tours/amenities/currency/technology/connectivity reminded me of pre-WTO 2002 China. This was no different for this hotel - a 4-5 star in China is pretty much what you'd expect at Paradisus. PROS: That being said, the waterfront and fine sandy beach was beautiful, with clear water around 25c. As an all inclusive, the original area is lovely with a great layout. Easy access to the beach from the bar, dining areas, and rooms. Bring an insulated bottle as the bar can refill it with icy bevvies like pina coladas or mojitos, and you can bring it straight to the beach. No sand! I also brought my portable solar charger, which was great for charging devices on the beach, since some of the outlets in the room were pretty sketch and unreliable. There's a 24h snack bar, dining room, 4 individual restaurants, a gym, and the YHI spa. There's also a currency exchange, stage with performances, and a couple little huts that sell kitschy souvenirs. There's a number of pools on the property, but our favourite was the main one where there was an in-pool bar. CONS: While everything is within walking distance, the layout with the Royal Service expansion looks to be an after thought. WIFI is *HORRIBLE* and only available intermittently in the foyer and in the Royal Service area, as well as the Fusion restaurant. Staff are paid poorly and seem to rely on tips. Bring cash... and get tons of small CUC for tips, though the currency exchange will be reluctant to give you any. The 24h snack bar was out a number of items the every time we tried to go. The dining hall was infested by flies that had first dibs on everything in the uncovered buffet, pretty much living on the dessert table around the cakes and ice cream toppings. I've even spied a couple cucarachas on the fruit table. Servers here are largely indifferent, though they are much best in the fusion restaurant, and better in the other a la cartes. As a foodie from Vancouver, the Cuban Asian was brutal. All the restaurants seem to repurpose food from the dining hall in their meals... which is good for food wastage I guess, though that also meant we found a fly in one of our cooked dishes. Be sure to bring enough sunscreen, after sun lotion, and whatnot, as expectedly the on-site store will totally gouge you as will the little souvenir tiki huts. Linens in your room aren't changed unless you request them to, and you're only given one set of beach/bathroom towels... again, until you ask them to change it for you. It's so humid there, our towels never really dried. The bed and pillows were much firmer than my liking... again, reminding me of similarly rated hotels in China. The gym was decent, though on one occasion didn't open til several hours after it was supposed to, as the guy didn't show up! The spa's prices were pretty much on par with North American prices, but the services and products weren't. There was ongoing construction between the pool and beach areas, which was pretty loud, disruptive, and messy. Majority of the chairs and tables along the pool/beach were reserved early by folks, so get your towel out there earlier than later. Especially as many chairs on the beach were in disrepair. The long and short of it? Seems to be one of the better hotels in Veradero, service is nothing to write home about, hotel amenities are so-so. All in all, it's a developing country and the resort surficially looks to be better than many of the others we passed by. Keeping in mind it's a developing country, I'd still come back. Just temper your expectations accordingly.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch, and dinner daily
- A la carte restaurant
- Grill by the pool
- Domestic and International drinks
- Non-motorized watersports
- Ping pong
- Lounge chairs
- Beach activities
- Daily activities
- Nightly entertainment
- 3 Restaurants including 2 a la carte, International cuisine restaurant, reservations required
- Snack bar
- 2 bars
- Cabaret Continental featuring nightly shows and dinner
- 2 tennis courts
- Beauty salon
- 1 king or two 3/4 beds
- Satellite TV
- In-room safe (fee)
- Full bathroom
- Hairdryer 110V
- Max occupancy 3 adults or 2 adults and 2 children
For the Kids - Mini-club & Children's play area included.
Resort Location Map
- Hotel Contacts
- Extra Info
Punta Frances, Varadero 42200 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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