- What's Included
- All Inclusive Features
Location: Beachfront, 30 minutes from the airport and only 5 minutes from downtown Varadero.
As this was our first family vacation with our 2 year old daughter, we looked for a resort that would cater to little ones. We normally are not fans of large all-inclusive resorts (we prefer small boutique hotels/villas), however as we knew we weren't planning on leaving the resort, this resort seemed perfect for us in this regard. The brand new family concierge section was beautiful and luxurious without being pretentious. Our one bedroom swim up suite was very spacious and offered us much comfort away from home. I liked how the suites are arranged in smaller low-rise buildings. Our only downfall was that we visited in October, when this family concierge section had not officially opened yet. As such, we didn't receive some of the amenities and perks offered such as toys for children, and private transfers (although we arranged for this with our tour operator without issues). The resort itself was excellent for its many bars, restaurant options (mind you, this is Cuba... but I have to say they impressed with what was given!), and children's play areas. The toddler pool area was very large which is great when you don't want kids bumping into each other. The indoor soft play areas were great, as were outdoor playgrounds/trampolines. There were some great activities for children, with magicians, movies, and mini-disco nights. We unfortunately did not see any of the entertainment past 9pm at night so I can not comment on those. Again, this vacation was meant for our 2 year old. The beach itself was a bit more of a walk from the new family concierge section, it was a resort within a resort itself. The older original section of the resort was undergoing major renovations, so I cannot comment on this, nor did we experience the Royal Service (adults only) section of the resort. For the most part, all staff were extremely friendly, courteous, and helpful. We particularly thought the lobby bar staff to be superb and most friendly. My only complaint was the service line when dialing from the room and the reception desk itself. In one particular incident, I called reception and asked to speak to management and they simply disconnected me - twice. (I had discovered that our doors failed to lock, and after waiting 3 hours in the room, no one showed.) However, after I did manage to speak with management, the incident was rectified immediately. From that point on, reception did a much better job at being courteous. When we booked this trip we knew we were going during it's soft opening, and so we expected there would be some hiccups. Also, our last beach trip was at the Gansevoort in Provo, so we tried to keep our expectations realistic in comparison. Surprisingly, this resort didn't fail and more than exceeded our expectations! I have to say, after coming across the managers from Melia Spain while we were vacationing, I know they are really doing their very best to make this a 5 star resort. I don't doubt that this is probably one of the best, if not the best resort in Cuba. I'm sure that as they are gearing up for the busy winter season, they are perfecting their service and standards. I wouldn't hesitate to recommend Family Concierge for anyone wishing for an easy, relaxing, family vacation.
My family and I had a great time at the resort, our kids are 9 and 10 and were treated like gold the whole time we stayed there. Our family concierge room was gorgeous, clean and spacious and had tons of special little treats for all of us (cookies/toys/drinks for the kids, wine/champagne for us) every night there was a surprise waiting in our room. We wanted to thank in paticular Miguel and Jose for being so nice and accommodating and we also have to mention how nice of a welcome Yasiel gave us, he was a ray of sunshine at 3 am!!! We will definitely will return in the Spring.
Enjoyed the place and the people there. I highly recommend this place for everyone who isn't willing to spend their holidays in a huge hotel and want to enjoy proximity of beautiful sandy beach and many possibilities of different sports activities in the resort. It is helpful to rent a car there if you want to explore the island or get around on your own. You won't regret your stay there for sure.
Went for a business trip, had a cottage near the water's edge. There really isn't any "ocean views" you are a good 50' from the water's edge. The rooms were decent, I really liked the outdoor shower. I was lucky enough to have a nature preserve in my room and had numerous small crabs and insects in the space. However the staff were quick to clean the room out. The buffet was bland and not much to write home about. The ala cart dinners we much better and I really enjoyed them. The resort was okay, however, it featured one of the best beaches I've ever seen which is why it's a 4/5 instead of a 3/5. If you are looking for a great beach in Cuba this is the place to go. The food is 3/5rooms 4/5service 5/5 (I was actually really impressed with the staff at this resort)Beach 5/5
The beaches of Varadero are amazing!! The stretch where the Paradisus is located is about 4 Km of soft white sand with beautiful blue and green shades of gentle waters. The pool areas are great and well maintained. The rooms were clean however we did have some issues with our shower head not working and it never really getting fixed. The food was good in some spots and very good in others. The new Family building is modern and the band playing there was very good.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch, and dinner daily
- A la carte restaurant
- Grill by the pool
- Domestic and International drinks
- Non-motorized watersports
- Ping pong
- Lounge chairs
- Beach activities
- Daily activities
- Nightly entertainment
- 3 Restaurants including 2 a la carte, International cuisine restaurant, reservations required
- Snack bar
- 2 bars
- Cabaret Continental featuring nightly shows and dinner
- 2 tennis courts
- Beauty salon
- 1 king or two 3/4 beds
- Satellite TV
- In-room safe (fee)
- Full bathroom
- Hairdryer 110V
- Max occupancy 3 adults or 2 adults and 2 children
For the Kids - Mini-club & Children's play area included.
Resort Location Map
- Hotel Contacts
- Extra Info
Punta Frances, Varadero 42200 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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