- What's Included
- All Inclusive Features
Location: Beachfront, 30 minutes from the airport and only 5 minutes from downtown Varadero.
Family Concierge section of the hotel was very nice, 5 Stars . Rooms were modern and cleaned every day, pool was amazing. Food was just okay very repetitive and not very warm. Drink service was very good, hotel staff were very helpful. Beach was amazing. Al a carte restaurants were okay. All in all I would not book again as the main part of the hotel were much of the activities are is very dated and tired. The only reason we booked here was because it was child friendly as last year when just my wife and I stayed in the Royalton Hicacos which was a far suprior hotel. Check out my review for it.
We were there when from Sept.2 to Sept. 8, yes right before Irma. We left 1 day before the hurricane hit....i wish I can find info. On what happen...i feel really sad for the people there.We booked the Family Concierge....it was worth it. Everything was new and clean. No bugs in the rooms, very clean...everything was spotless. I am definitely going back there, until I find something better. Been to Cuba 10 times, in the last 10 years, different places....but this is the best. The food was not gourmet, but I dont mind prochutto and cheese. There was pizza, pasta, steaks.....the kids weren't hungry either. I cant comment on the old section, and yes, because the buffet there is an open concert, there was flays and birds, but at the Concierge section, the restaurant was air conditioned, closed, and very clean. We were eating on white tablecloths. I am usually very scared of bugs and I am happy not to have seen any.The beach was great.Overall very nice hotel.You will not regret the Family Concierge section.
We visited Paradisus in August 2017 (18th -31st). This was our second visit having been to this resort in 2013. Our second visit turned out to be just as brilliant as our first. We did Royal Service both times and it is well worth the money. The staff are fantastic - Javier and Yanis our butlers couldn't do enough and we always asking if everything was OK. Lilian our maid was lovely and did a great job - very friendly. Eduany the bar tender also took great care of us. We had a couple of meals in the Bellamar - what great staff - they made us feel so welcome and helped us choose some excellent meals. We also went to a number the other restaurants which were all very good. While we were there we had some massages in the spa - again excellent service and we felt so,relaxed afterwards. The facilities are all well maintained. Gardeners are hard working and always ready to get you a fresh coconut to quench your thirst !!!!All in all a great stay - Many thanks to your all and I hope you are all safe and well after the terrible weather.
Pros: The beach is beautiful.Cons: Service and food was terrible. No clean pool towels, we used the same dirty ones for 4 days. The food was awful most days - flies and cockroaches in the buffet, the food looked grey and old the first day but improved as the days went by. The A La Carte restaurants were no better, except for one we went to in Family Concierge.The rooms are old and unmaintained. AC was not working in one room, cold shower in another, the patio door did not open (rusted), the room doors did not lock, the safe was not working, coffee maker did not work, bathroom door did not close. We switched rooms on our second day and still conditions were no better. There is no room service (which would have come in handy on the last day because we had to leave by 7:15 am before the breakfast opens).There were no activities for children and they provided no information on activities at the resort, so it took us a few days to even realize the few activities there are.The service at the bars were terrible, they often made you wait a long time to serve you, often did not have the drinks you requested like Pina Coladas. We were two adults travelling with a 14 year old and 11 year old. The 14 year old was considered and adult and so we were required to book two rooms as they do not permit 3 adults to a room. So one adult had to pay a single premium.Another family told us that they requested a transfer from their Sunwing rep and were transferred to family concierge which was slightly better. We were told by the hotel that an 'upgrade' would cost an additional $1000.This is no where near a 5 star resort, not even a 4 star in my opinion. While each little complaint may sound minor, when on vacation and paying almost $5000 for a week, one should not have to spend so much time frustrated and dealing with issues. Save your money and go elsewhere.
My family & I just came back yesterday from Paradisus Varadero. We stayed for 1 week. We had 2 rooms in Villa Nautico.When we checked-in it was almost 10pm. There was different types of welcome juice drinks that was ready near the reception area. But it was tasteless & it had weird taste. The buffet was almost about to close. We went for a quick bite. There was a roasted pig, and it was 1 of very few food that was actually good along with lobster & roasted beef.BUFFET:•Servers were not friendly. You could rarely see someone smiling. Customer service really sucked 👎🏼 Very slow service. Once you ask for a drink or anything, wait at least 30mins. before you could get someone or get what you asked even if you're the only customer.Servers looked as if they hated their job. I could understand it bec. they barely make money. But how could you have the chance to make more by getting tips if you offer very poor service? My family & I wanted to give tip whenever we asked for service but we got really frustrated most of the time bec. it was really absolutely poor or no service at all. I can not stress how bad the service was.There were few times in the whole week we stayed that we got an okay service.• Chefs looked so sweaty & uniforms got stains & dirty.• The only decent juice was orange. The rest were crap (but I guess, different people has different taste...but before I tasted one, I saw few people had weird reactions after tasting, and I had the same reaction right after drinking them).• The food labels were off and not everything had one, so majority of times, we had to guess.• The food presentation was not appealing...most of the time especially if you came in mid-time since it opened, it looked kinda disgusting.• Best time to eat is when it just opened.• I always checked first the area where you can request for newly cooked food like eggs, grilled meats, pizza. Still not great but decent taste and looked better.• Vanilla / Chocolate ice creme were decent. But, the water in the bowl where you rinse the scoop didn't get change often, kinda disgusting.•Mango was good.• They serve local brand of softdrinks similar to Coke, Sprite, Fanta & beer.• They usually use local brands of condiments. But I saw A1, HP & Heinz.KRISTAL BAR (lobby bar):• Service was fast enough.• Bartenders & servers had good customer service.• Good drinks.• Olives, peanuts, chips provided.• Drinks served anywhere you'd sit in the lobby.SWIM-UP BAR (main pool):• Decent drinks.• Okay service.SNACK BAR:• First time we ate in, it barely have anything from the menu.• Service was awfully slow even if you were the only customer & just asking for water even there were few servers available and the bar was just there.• Calamares was pretty good.• Same menu everyday.• Open 24hBAR BY THE BEACH:• I only ordered once here. So I couldn't say much but ok.BBQ BY THE BEACH:• The day we were gonna try the food here, it scared us to attempt bec. of how the meats looked.• Sausages were pretty black, chicken looked pretty big, red meats had weird smell.ALA CARTE RESTAURANTS:•Cuba & Asian- decent food & service.•Sakura- Chef cooked the food in front of us. Sushi rolls wasn't so good nor tasted fresh. But the rice, veggies & meats were alright since it was freshly cooked.•Los Agaves Mexican Restaurant-the service was extremely slow. Food was just okay. CLUB HOUSE:•Always closed•No fresh/clean beach towels available. Our towels were never changed for the whole week. And we only got 4 towels when there were 6 in our group.JUNIOR SUITE:•1 suite with a/c working fine, other wasn't.•Plugs in 1 suite ok, other suite, not working.•Didn't change the sheets for the whole week.• Stains & dirts on some pillow cases when we checked-in, were not changed.• Sometimes stained towels were supplied.•Beds were okay.•Decent sized shampoo & shower gel provided for the whole week.•Bottled water and softdrinks provided in the room.MAIN LOBBY/VILLAS:•RECEPTIONISTS weren't very helpful. Whenever you ask for info, as if they didn't wanna answer you.•We had a late flight but had to check-out at 12noon. We were still able to use the amenities. We were given a complimentary room where we could use for 2h to shower which was great. We had it from 5pm. The hotel pick-up to airport was at 7pm. •NIGHTLY SHOW was good.•Non-motorized (kayak, paddle boat, sailboat) water activities were available til 4pm. It was first come first serve but there's no time limit.•There are 2 pools, 1 is mainly for scuba diving lessons, it is 1.8m deep and the other one varies in deep from 1.3m•Scuba diving lesson & the first dive was free.•The main pool was pretty big but was closed the first few days due to maintenance. They didn't receive the chemical products in time. It was really nasty.•Currency exchange available in the hotel.•Internet is prepaid, 1.50CUC for an hour and you could only connect in the lobbyUPGRADED VILLAS:•There is an upgraded villas that has its own restaurants & pools. Better building...•SPA & GYM are nice, situated near the upgraded villas.•The kids playground is located in the upgraded villas.•Vouchers were given when you checked-in to use for special drinks, upgrade & spa service.To summarize this review, I would not recommend this hotel especially for the price we paid. But I have no clue how much actually goes to the hotel & airfare...If I only paid $700 including the airfare, I guess it was not that bad. But more than that, STAY AWAY.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch, and dinner daily
- A la carte restaurant
- Grill by the pool
- Domestic and International drinks
- Non-motorized watersports
- Ping pong
- Lounge chairs
- Beach activities
- Daily activities
- Nightly entertainment
- 3 Restaurants including 2 a la carte, International cuisine restaurant, reservations required
- Snack bar
- 2 bars
- Cabaret Continental featuring nightly shows and dinner
- 2 tennis courts
- Beauty salon
- 1 king or two 3/4 beds
- Satellite TV
- In-room safe (fee)
- Full bathroom
- Hairdryer 110V
- Max occupancy 3 adults or 2 adults and 2 children
For the Kids - Mini-club & Children's play area included.
Resort Location Map
- Hotel Contacts
- Extra Info
Punta Frances, Varadero 42200 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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