- What's Included
- All Inclusive Features
Location: Beachfront, 30 minutes from the airport and only 5 minutes from downtown Varadero.
Service was atrocious. When we arrived late at night (with my elderly mother and 2 year old daughter) nobody was willing to show us to our room. It was dark and none of the building numbers were visible. Thankfully another vacationer was able to help us.The older part of the resort has the best location but the rooms are deplorable. Shower didn't work, toilet leaked and ran 24/7 and it was grimy. We asked to switch to the family concierge section however it was full and far from the beach and main resort area. Not to mention it was far more expensive.The main pool was a bit rundown but it had a gradual declining shallow end (beach style) which was perfect for my daughter to play. The food was barely edible (in all restaurants) but apparently that is to be expected in Cuba. I figured we could always count on eating fruit but even that was canned and unfresh. The one good thing about this place was the beach...it was absolutely beautiful.I was COVERED and swollen with bug bites. I've stayed at resorts in Jamaica, the Bahamas, Mexico and have never come across such filthy room conditions. I came home and threw everything in the garbage, including my suitcase. I was told that the people in Cuba would ask for things but I wasn't counting on being hounded by hotel staff. Bathroom attendants would show you pictures of their kids and then literally ask you to give them the clothing off your child's back right then and there in the bathroom. I felt so badly for them that I left them all my daughter's summer clothing once the trip was over.Not even sure why I'm giving 2 stars. I'd steer clear of this place.
We were housed when the whole hurricane passed and we were diverted to the Melia Paradisus where I did not want to go in due time for the comments, until we met an Expecting person TIZIANA GOMEZ, she is unique and treated us like never before, the best director we met on the trips we do, we always travel but she was always controlling everything and attending to the customer with an unforgettable deal.Thank you so much TIZIANA for everything you have done, we will only come back if you are because the others were not like you. You were the only one who treated us beautifully.
Melia Hotels let us down terribly. We booked the royal service junior suite at a huge cost as a special treat. We contacted them to see if the hotel was okay after the hurricane and they told us to email them! We waited 5 days for an answer (during which we couldve booked another holiday) and they came back saying it was '100% operating'.We arrived in Cuba to discover the hotel was closed due to the hurricane damage. Melia Hotels are totally disorganised, incapable of communicating effectively across their many departments and have given us terrible customer service which totally ruined our hotel. Absolutely appalled with this company and will NEVER book with them again.
We visited Paradisus in June 2017.The beach is so beautiful.The ocean view rooms are dated,but okay.The biggest problems we had was the service.The garbage in our room was not collected for 3 days,dust everywhere over the furniture,we ordered room service and it never came.We tried to complain few times,no one pays attention.Service needs serious improvement.
Traveled with my two daughters Aug. 26-Sept. 2, 2017. Changed rooms 3 times in the first 24 hrs. I was not informed that resort was under renovations, main resort in terrible condition have been poorly maintained over the years, rooms as well especially the first 2 they gave us in the main hotel, we were told they’re renovated, far from that. All day long you have to listen to cement drills, steel saw, hammers, trucks.......First room was in terrible condition checked in at 1:30 am no AC no hot water no shower towels some plugs don’t work patio door don’t lock infested with cockroaches lizards. We called guests service they never answer their calls. There is no 24 hrs room service they never pick up either. 2nd room broken patio door main door don’t close properly no hot water huge cockroaches broken blow dryer. The main hotel rooms do not accommodate more than 2 adults and an infant. Finally moved us to the family concierge which was newer nicer. However the one room is only good for 2 adults the sofa bed not comfortable for a third adult or young teenager the 3 of us had to sleep on the king bed. Had an incident one of the nights young teenagers banging on our door for 30 min kept calling for security they never pick up lobby reception was suppose to send someone but no one showed up. Most of the lights in the walkway throughout the main resort where broken. Resort had no clean beach towels throughput our stay, we used the same towels for the whole week, main buffet restaurant was infested with bugs flies due to the drained fountains that had moldy water. Most of the bars machines were broken no pina colada No strawberry daiquiri no banana Mama, 50% of staff were rude and had no service experience what so ever especially the ones serving in the restaurants behind the counter. Many don’t speak English can’t ask them for anything. Saw cockroaches in the family concierge buffet on the food counters staff told me what do you want us to do. Family concierge main lobby washroom sometimes has no soap no toilet paper even when u ask disgusting. Main lobby bathroom was dirty needed more attention. Bad food, very bad quantity & quality many times you would have to wait long time for food refill when restaurant is at least 3/4 full no glasses no juices no chicken no fries no ketchup no salads no pizza, bad refrigeration yogurt left at room temperature. Most off the food were not tagged people where smelling some items to figure out the kind, staff couldn’t tell you even when you asked. They don’t know how to make eggs, what omelet is sunny is 0 training van only serve two at a time big grills never on. Tried the Japanese restaurant cook was nice, service and condition of restaurant was horrible many flies. The Italian restaurant food was really bad very slow service super hot had to ask 5 times for water took them 30 min to give it, left before even finishing our food they have no idea what Italian cooking is or what service is. Didn’t even try other restaurants heard many complaints from other guests. Internet in the main lobby: very bad connection, family concierge was much better. You do not want to see where they store the clean sheets in the dirty shacks. Some days no water in the beach showers. No music daytime only annoying construction noise. The list goes on Don’t understand how they got there 5 star rating. Cuba beach is always nice. I’m sorry they got hit by the hurricane, I pray for a fast recovery. this was my 7th trip to Varadero never had these problems, loved the Cuban people and always looked forward to visit. These staff tried hard to bring a smile on our faces thank you: Irving the Butler at family concierge, Eugenio & Yeni at Gaby restaurant, entertainment staff, family concierge bar staff, some of the main lobby bar staff. Management defiantly need to change their standards and train their staff. Paradisus you were a big disappointment.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch, and dinner daily
- A la carte restaurant
- Grill by the pool
- Domestic and International drinks
- Non-motorized watersports
- Ping pong
- Lounge chairs
- Beach activities
- Daily activities
- Nightly entertainment
- 3 Restaurants including 2 a la carte, International cuisine restaurant, reservations required
- Snack bar
- 2 bars
- Cabaret Continental featuring nightly shows and dinner
- 2 tennis courts
- Beauty salon
- 1 king or two 3/4 beds
- Satellite TV
- In-room safe (fee)
- Full bathroom
- Hairdryer 110V
- Max occupancy 3 adults or 2 adults and 2 children
For the Kids - Mini-club & Children's play area included.
Resort Location Map
- Hotel Contacts
- Extra Info
Punta Frances, Varadero 42200 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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