- What's Included
- All Inclusive Features
Location: Beachfront, 30 minutes from the airport and only 5 minutes from downtown Varadero.
Stayed in royal service thanks Tiziana Gomez. It was amazing, all the staff were lovely. Beautiful apartment right on the beach. Was meant to stay in the main but pay the extra. The main hotel needs updating but the family part and service is great.
First time to Cuba, my mother and I invested in this hotel on a rather expensive holiday. We expected a 5 star and received a less than 2 star. The beach and pool is absolutely amazing, yes. The service, rooms, and workers are terrible. And yes, we did tip generously regardless of the horrible services. We first had a problem with our door on the main floor not being able to lock. They told us it wasn't a problem but we requested it be fixed only because we were on an ocean view and first floor and did not feel comfortable sleeping without it being able to lock. We waited hours in the room until the handy man came. Most of the staff can not speak english, and I'm not referring to broken english that is at least understandable, Im referring to absolutely no english. That was rather hard to have when you are a guest in a hotel. Then we had an issue with umbrellas. The second day of our stay it was pouring all day, we didn't have umbrellas in our room and didn't realize until we walked half way across the resort that they were supposed to be provided. We went to the lobby and asked for the umbrellas so that we could go back to our rooms since were way across the resort. The head of housekeeping told my mother the umbrellas would be sent to the room, we asked to have them so we could walk to our rooms and the woman then rudely said take a taxi and walked away. We also had the maids not leave any fresh towels, or toilet paper. Including we left yesterday and never saw a umbrella in our room. We alsoo chose to go on the expedition to swim with dolphins, we stayed at the front of the lobby to be picked up for an hour and a half before we went to the lobby and found out even though they took our $180 dollars they didn't book us into their books to tell them to pick us up. The service was horrible aside from some sweet people. If you're looking for a beautiful beach stay, this is the place but if you're looking for a place you feel unwelcome, judged and unsatisfied than stay away! The beautiful photos you see are of the family part which is 6 months old, the real resort is in need of some serious renovations and service changes. Met some very nice people and they also said they would never come back. Sad that this is the representation of Cuba for first timers.
First time in Cuba and had a great time the resort was good we had a very nice room and the property beautiful. The food was much better than expected had no problem eating at all and the booze is all free pour which was nice. The only thing was getting beach towel they ran short all the time. But that was our only complaint.
So busy after my vacations but still need to write a review about this so called 5-star resort. Honestly the beach and swimming pool are admiring but when you get into the room, it is horrible! I can’t believe it’s a five stars hotel/resort. Its furniture are worn out and dirty. I can't have a good sleep during all nights of my stay. No blanket just a liner cloth with dust and stains. Have to wear my jacket to sleep every night. The air con and exhaust fan seem to have never been cleaned. No hot shower one day. Poor response to your requests. You have to find ways to get new towels and water bottles. Regardless of the poor services and taste of food in the restaurants, this is the worst hotel I've ever stayed in my life. Please see the pictures for the truth. If you plan to stay at Paradisus Varadero, please think through!
The resort, with the exception of the family concierge resort (which was opened in November 2016, and is therefore new) needs urgent renovation. The rooms are old, smelly and literally fall into pieces. It is supposed to be a 5 star hotel but is barely a 2 star old hotel. We were supposed to have our check in at 4 pm, but waited in line until 6 pm, and then we entered into a smelly, dirty room with dirty sheets. We had to call at least 10 times and shout at the reception before the manager turned in at 10 pm with clean sheets (and we had to change our own sheets).You have to wait in line for at least half or one hour to enter the buffet lunch or breakfast .Fortunately after complaining so much (we were a group of 12 and one room had also the toilet out of order, so our friends had to go to the toilets in the main lobby.,..) the day following our arrival we were transferred to the family concierge rooms.Terrible service also in family concierge rooms: we stayed 8 nights and they never changed sheets or towels. Forget to reserve a room in the "ordinary" paradisus resort, the only available option is the "family concierge " rooms (always belonging to paradisus resort) but also here,, even if the rooms are nice and clean, you have a low quality service (but this is a problem common to most places in Cuba).
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch, and dinner daily
- A la carte restaurant
- Grill by the pool
- Domestic and International drinks
- Non-motorized watersports
- Ping pong
- Lounge chairs
- Beach activities
- Daily activities
- Nightly entertainment
- 3 Restaurants including 2 a la carte, International cuisine restaurant, reservations required
- Snack bar
- 2 bars
- Cabaret Continental featuring nightly shows and dinner
- 2 tennis courts
- Beauty salon
- 1 king or two 3/4 beds
- Satellite TV
- In-room safe (fee)
- Full bathroom
- Hairdryer 110V
- Max occupancy 3 adults or 2 adults and 2 children
For the Kids - Mini-club & Children's play area included.
Resort Location Map
- Hotel Contacts
- Extra Info
Punta Frances, Varadero 42200 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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