Hotel Los Cactus
- What's Included
- All Inclusive Features
Hotel Los Cactus is a great resort that has all of the elements of a solid resort. The rooms are pleasant and have very little issues. They are also well-stocked and maintained daily by great attentive staff. The layout of the suites is perfect. Everything that you'd need is within reach and not terribly far to get to. There are plenty of food choices available with regards to buffet items. While some complain that there's very little variety, they did change up the items regularly. Good a la carte restaurants as well. Make sure to make reservations at the Italian Restaurant. Great pool area with a nice bar. A beautiful beach area with plenty of activities to do. Make sure to check out the catamaran tours!
Experience total privacy on this 26-acre paradise, perfect for those looking for an adults-only ambiance. The special services, sports facilities, excellent dining options and elegant accommodations will make your stay unforgettable. Signature Vacations exclusively offers the Junior Suite section of the hotel with concierge service for our Club guests.
Location: Beachfront, 35 minutes from Juan Guadalberto Gomez International Airport, 2 hours to Havana and 3 minutes to Varadero.
We were evacuated from Kawama to Los cactus hotel on Friday 8th September just before the hurricane .My partner who is Cuban went back to her family home on the Friday morning as she was really frightened for the safety of her 82 year old mother .It was chaotic the night of the evacuation .... as 3 coach loads of guests were taken from Kawama to Los cactus. Reception staff that night were exceptional and there was only 2 of them dealing with frightened and confused tourists .... when I checked in by myself , I explained that my partner is Cuban and had headed back to her family home near Matanza ....she told me that it was not a problem and she would be fine to check in when the hurricane was over.Our room was excellent Rm120 , anyway went to bed worried about the forthcoming hurricane Imra and my partner and her family's safety. Saturday morning I had breakfast and sat in the foyer for about an hour .....at approximately 10am staff were telling us that we needed to get back to our room's as the winds were getting dangerously high ....for our own safety .What a nightmare I then endured ...as I spent the whole hurricane Imra in my room on my own with no power or A/c , my phone and tablet ran out of battery life .I started re-reading a book I had just finished until I couldn't see it due to bad light ...... hotel staff appeared at room door with some food , water and lemonade ....amazing as these people had family of there own caught up in the hurricane and were out in the elements bravely delivering food to us guests ....i can't thank them enough. I eventually got out of my room on Sunday about 11am and the scene was utter carnage tree's uprooted everywhere ....hotel buildings seemed to be in good condition thought. There was once again lot's of confusion and chaos in the foyer ....but staff were amazing and were calm and efficient and extremely profession in dealing with the aftermath of the hurricane and the guest's .We were told to use the Italian restaurant for for our meals on the Sunday and Monday ....and the food was good considering the aftermath of the hurricane. By Monday night the hotel was up and running again ....also my partner returned on the Monday afternoon ...and we had no problem checking her in .By Tuesday morning the pòol was open and buffet restaurant and pool bar also the beach bar's ect .....the gardening staff were busy cleaning up the garden's and beach ect .....the staff were just amazing .We stayed until Friday 15th September and really enjoyed the last few days of our holiday in Los cactus ....we had been in Varadero for 3 weeks .....and the first 2 week's at Kawama hotel were also excellent ( review to follow.we are now definitely going to be going back to Los cactus next summer ( hopefully no hurricanes ...lol ) we were totally blown away by the friendlyness of the staff and how nice a hotel Los cactus is .
I myself have not stayed here. My parents were flown in BY SUNWING on Tuesday September 5th. They knew a hurricane was headed towards Cuba, and they were hoping to cancel /postpone their trip but Sunwing said there was nothing to worry about and flew tourists to Veradero. I don't know about you, but when an airline tells me everything is ok and proceeds to fly tourists to a destination, my thought is that they obviously have more 'intel' and know more than me and everything should be safe.As soon as they arrived in Veradero, they found out the Hurricane was definitely headed their way. They scrambled to get flights out. There was nothing for them. The Sunwing rep at the hotel knew NOTHING and was not helpful in the least. They were left to brace the storm at the hotel. From what i understand, they dragged a mattress into their washroom and spent two nights sleeping in there with no power. Nothing.My parents have never been so scared in their lives. They were NEEDLESSLY forced to endure the storm of the Century DUE TO SUNWING'S LACK OF CARE.The hotel, on the other hand, has been FANTASTIC. And this is why i am writing this review. They have provided food and water and anything else that has been required. The staff has shown compassion and understanding when they themselves have been affected by the storm. I can't thank the hotel enough for taking care of my Family.On another note, my parents are waiting to find out when they are able to fly out. The SUNWING REP was supposed to make an appearance last night to provide an update but DID NOT SHOW UP. SUNWING HAS SHOWN A COMPLETE AND TOTAL DISREGARD FOR ITS CUSTOMERS. No apologies, no caring, no nothing.
We got to this hotel by an offer for my birthday last year, and it was really cheap for us, but we basically got what we paid. The resort: GOOD. the common areas are usually well mantained, we didn't go to the pool since the beach is right next to the hotel, and we rather spend our days there. The beach was beautiful, they have a lot of beach chairs, and they were comfortable and clean. Maybe a little table to put your drinks will be a great touch. Again, really beautiful beach. The rooms: BAD. Although our room was huge, and comfortable, it is a run down hotel and it needs serious renovations. Bed was old, but we had a good sleep. Our room had one and a half bathrooms: one was OK but the main bathroom smell was just disgusting, I got really nausiated by the stench. It was just disgusting. Entertainment: GOOD. Cuba is full of talented people, so every performance was very original and entertaining. The club was OK, the hotel wasn't full so there was not a lot of people there, we enjoyed it.Food: BAD. We LOVE most of the food we've had in Cuba, but unfortunately, this was not a highlight in this hotel. Although there are a LOT of options in the restaurants (pastas, meats, rices, salads, veggies, breads, desserts...), this is the worse food we've had in Cuba. Fish is Cuba is not good at all, it's preparation is usually dry and unflavored. Rice and beans (moros y cristianos) was pretty much what I ate for 3 days. Drinks: GREAT. as an all inclusive, they have a a great bar, this is the part of the hotel we liked the most, besides the beach. The coconuts filled with coconut water and rum by the pool on the way to the beach! Amazing idea, one of the things we most enjoyed in my birthday. Great cuban beers (like Bucaneros), Havana Club rum, and good cocktails.Cons: they ran out of spearmint for the mojitos, too bad! Unfortunately, because of the room and food, we wouldn't come back.
My second time at los Cactus, this hotel so far as the best buffet in Varadero. We try 7 hotels this summer. And it has been the best buffet in all of them. The majority of my hotel were 4.5 to 5 *** Great service, I love the inside show. You are sitting and eating at the buffet and you can watch the show at the same time. I love that. They have Jacuzzi near the pool and near the beach as well. A lots of music all day long. When I was there it was a little messy due to some renovation at the lobby. But it was ok. There is a disco at the end of the hotel, music is awesome. Ask about it I didn't even know it was there. We though it was for the hotel next door because it is a little far. But great ambiance. Room are bungalow really big and comfy. We will repeat again for sure. Its a 14 years old and more hotel, so no young children allowed. Really clean and I have never had any problem with the water or anything in my room. Services is perfect at the buffet, all servers always refilled your glass right away and pay attention to you. Thanks again
This was our family second holidays in Cuba. Last year we had stayed at Aguas Azules, now changed name to Starfish, and although Aguas Azules definitely feels more aged, bulit in 1977 vs 1992 for Los Cactus. Despite some things being in state of disrepair at Aguas Azules we fell in love with Cuba and decided to come back this year as well, but with a little upgrade to a 4 star resort, having read the reviews mostly very positive we did not notice that bad rap starts after Cubanacan has taken over this hotel when it changed it's name to Los Cactus from Breezes. If our experience was same in Aguas Azules, we probably would not come to Cuba second time in a row.The Good:-Overall hotel is kinda nice for Cuba, -Nice grounds with plenty of beutiful trees and shrubs-Some staff are friendly and deserve to work in a better placeThe bad:-Biggest offence THE BEACH, nothing wrong with the beach itself but the fact that it was rarely ever cleaned properly was sad. Could go for an early morning walk and there would be plenty of plastic cups around. At Aguas Azules beach was spic and span every morning-Food. Last year we fell in love with Cuban food and could not understand why people complain, breads were great, great choice of fruit and most importantly SEAFOOD at Aguas Azules. Los Cactus not so much, menu was repetitive and limited. Some things tasted almost foul. I don't go to Cuba to eat beef and pork or pasta all the time which are better in Canada, especially beef. SEAFOOD ONLY SOME DAYS. Buffet runs our of butter as well and food was sometimes cold or not cooked through and half raw like potatoes or lasagna.-TERRIBLE service in buffet. We had one usual guy who was excellent from the start before we even tipped him. He actually earned his tip, and more tips and birthday gift. I have bad memory for names and forgot his, but if you want good service in buffet look for a gentleman with visible mole on his upper cheek. Doesn't speak much english but he makes up in friendliness and great service. -Dirty plates in buffet. I found myself sometimes going through 2 plates before I could find one that was acceptably clean without visible spots of last meal served on it. Dirty glasses as well, some with lipstick marks.-This hotel always seems to run out of something:Lack of proper cuttlery is a constant problem in buffet especially when busy, same goes for other pieces of tableware.-Bars would always run out of something, be it mint for mojitos (was only able to have 2 or 3 during a 2 week stay), by evening there was usually no more tonic water, no tomato juice, would only have one kind of fruit juice left, most often pineapple. Bar at the beach regularly runs out of lemonade at the end of the day and the usual bartender acted as if she was doing you a huge favour by serving you your drink, and most of the times she was annoyed that you interrupted her while she is chatting with her friends and would not even grace you with a glance. There were pretty much only 2 ladies that provided good bar service. At lobby bar there is a lady with short hair, I believe here name is Angelina, she is always all smiles, engages in conversation despite her English and provides great service tip or not. Also the regular lady at the coffee bar by the store is also always very nice and super prompt with her service, and likes to joke around a little. Rest of the staff is confused and un-attentive. Honorary mention for crap service to goes to a black server who at buffet who always stands in the corner of his section and does absolutely nothing, and I mean NOTHING, he did not even ask or bring me water. Overall service is bad, and tipping in most cases does not improve the situation. The only things that save situation is those few people that are good and Cuban nature and weather never disappointing.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 meals daily
- Snacks 24 hours
- Christmas and New Year's Gala Dinners
- Unlimited drinks (International brands, domestic beer, wine with lunch)
- 1 a la carte dinner/specialty restaurant per week (dress code & reservations may be required)
- Hobie Cats
- Pedal Boat
- Banana Boat Rides
- Introductory scuba diving lesson (reservations required, lessons based on availability)
- Tennis with instruction
- Use of bicycles
- Games room
- Fitness centre
- Exercise classes (Aerobics)
- Spanish lessons
- Dance lessons
- Daily activities
- Evening entertainment
- 270 rooms in eleven 2 and 3-storey buildings
- 1 buffet restaurant
- 3 a la carte restaurants: International, Italian, Grill/BBQ, and Cuban (dress code & reservations may be required)
- 6 bars including Beach bar and Pool bar
- 1 outdoor pool
- Sun lounges & towels
- 18-hole golf course 5 minutes away
- Meeting facilities
- 4 lit tennis courts
- Fine jewelry shop
- 3 Jacuzzis
- Fitness facilities
- Exercise classes
- Scuba diving on-site (fee)
- Dive shop on-site
- A range of watersports available
- Internet (fee)
All accommodations include:
- Cable/Satellite TV
- CD player
- In-room safe
- Iron & ironing board
- Balcony or Patio
- Full bathroom
- Coffee/tea maker
Gardenview Junior Suite
- 1 king or 2 twin beds
- Sitting area
- 220V (converters needed)
- Max occupancy 2 persons
Oceanview Junior Suites
- 1 king or 2 twin beds
- Sitting area
- 110/220V (converters needed)
- 1 king or 2 twin beds
- Living room
- Sofa bed
- 110V (converters needed)
- Max occupancy 3 persons
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Hotel Los CactusVaradero,Cuba
- Hotel Contacts
- Extra Info
Carretera de las Americas, Km 3.5, Varadero 42200 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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