Hotel Los Cactus
- What's Included
- All Inclusive Features
Hotel Los Cactus is a great resort that has all of the elements of a solid resort. The rooms are pleasant and have very little issues. They are also well-stocked and maintained daily by great attentive staff. The layout of the suites is perfect. Everything that you'd need is within reach and not terribly far to get to. There are plenty of food choices available with regards to buffet items. While some complain that there's very little variety, they did change up the items regularly. Good a la carte restaurants as well. Make sure to make reservations at the Italian Restaurant. Great pool area with a nice bar. A beautiful beach area with plenty of activities to do. Make sure to check out the catamaran tours!
Experience total privacy on this 26-acre paradise, perfect for those looking for an adults-only ambiance. The special services, sports facilities, excellent dining options and elegant accommodations will make your stay unforgettable. Signature Vacations exclusively offers the Junior Suite section of the hotel with concierge service for our Club guests.
Location: Beachfront, 35 minutes from Juan Guadalberto Gomez International Airport, 2 hours to Havana and 3 minutes to Varadero.
We booked this resort based on the reviews and the 4 star trip advisor rating which makes me feel obligated to write a review. This was definitely not a 4 star hotel. The buffet was the worst i have seen and i have been to 10 different all inclusive resorts. The selection was limited, quality bad and lunch and dinner selections were the same. Apart from the food being terrible the cleanliness was worse. The bathrooms were horrific. Buffet and pool bathrooms were one in the same and never clean. There was a toliet paper in the bathrooms maybe 10% of the time. As for our room, it was just ok. The towels smelt dirty, the bed was hard and the pillow was so flat. If you plan to go to bed any earlier then 10 pm be aware that you can hear the show from the next resort as if they were in the room with you. There was absolutely no sound barrier.
We stayed at the Hotel Los Cactus in Varadero Cuba between December 23rd and January 6th. While the hotel is a little out-dated, we had a great vacation and would return to this hotel mainly because of the wonderful staff and the great location and beach. Also, the hotel is just the right size and is not overcrowded.Bus ride from/to AirportWe were very disappointed in the Transat rep on the bus from the airport to the hotel. She assumed that all the Canadians on the bus were French speaking and gave her entire speal in French and did not utter a word of English.On the plus side, the rep on the bus ride to the airport at the end of our vacation was excellent. She spoke in both French and English, gave a great commentary on sites that we passed and added in a lot of funny jokes.AccommodationsWe stayed in the tower (600 block of junior suites). Our first room had a safe that didn’t lock and a balcony door that didn’t open. The front desk was very quick to provide us with a new room (note that the front desk were excellent – always very helpful and spoke excellent English). The air conditioner in the new room leaked condensation in the bathroom for a little bit when it was first turned on but then was fine. The rooms are dated and in need of updating. Also, there is not much space for clothes storage. The room was a bit noisy a night as well because the disco is in the same building and the resort next door sometimes has an outdoor disco night which is even louder.We had friends who stayed in the “C” block and the room was nicer and even had a separate sitting room. Also, this section was nice and quiet.Fyi, if you are susceptible to mosquito bites then bring lots of insect repellent as the hotel did not spray for bugs while we were there. The bugs were not too bad but the bugs always seem to find my wife and she gets lots of bites.PoolLoved it. This is the first resort that we have been at where the pool was a decent size and you could actually swim laps if you wish. However, there was a loose rung on one of the pool ladders(north side) and my wife slipped and sprained her ankle when she was trying to get out of the pool. BeachFantastic. Nice and big and no problem getting chairs. While the palapas were blown away by the hurricane, there was a gentleman on the beach who would put up an umbrella for you if you wanted.Unfortunately, while we were there, there was a cold spell and lots of jelly fish were in the shallow water and washed ashore. A couple of people got stung.FoodThe food was very good for Cuba. The beach grill had excellent burgers, hot dogs and pork sandwiches and Carlos the cook is very nice and entertaining. The buffet always had something worthwhile and always had bacon at breakfast which is rare for a lot of resorts in Cuba. The pasta station is excellent.The staff in the buffet are excellent. Very polite, fast and speak very good English. There was one young lady who served us the last couple of nights who was fantastic--very sweet and attentive. I can't remember her name, but she had a beauty mark on her cheek--very fitting for her.A la Carte RestaurantsThe Italian restaurant is good but the lasagna is very disappointing. The Cuban restaurant is excellent – the fish appetizer and the honey chicken are to die for. A neat little touch is that they hand you a marker after dinner and you can sign your name on the wall – very entertaining reading all the names and locations. The staff at both restaurants were excellent.Coffee BarA great place to go for a coffee or specialty coffee. Mabel at the coffee bar is so sweet and is an artist when it comes to making specialty coffees. I agree with the other reviews that I have read that it is a shame that the coffee bar isn’t open in the morning.BarsAll the bar staff are very friendly and speak good English. The pool bar and beach bar staff were especially friendly and entertaining and very fast.Evening ShowsThe evening shows were very good with the magic show being the best (absolutely amazing). The Christmas Eve and New Years Eve shows were really entertaining and well done.Entertainment TeamThe Animacion team were excellent and made our vacation great. Special thanks to Antonio (the leader), Ivan who led the volleyball, tried to teach me to dance and danced Salsa with my wife at the disco, Vivian and the other gentleman (sorry I can’t remember his name) who ran the karaoke at night (poor guy having to listen to a bunch of drunken tourists trying to sing).ExcursionsWe took a trip to Havana in a cab and it was amazing. Highly recommend hiring a cab for the day rather than booking an excursion (the tour won’t take you to all the places that you want to see and you will be rushed).We also took a couple of trips into Varadero. Highly recommend going to see Casa de Al (Al Capone’s house) and the Beatles bar – the band is fantastic! Also, recommend going to Varadero Sixties for a meal (the service and food are excellent and very reasonably priced).We did have one bad experience. When we were walking in Varadero, we decided to take a horse drawn carriage ride. We got into a horse drawn covered wagon and asked the driver to take us to an inexpensive restaurant for a hamburger and one that was in the direction of our hotel which we pointed out. Silly us, we did not ask what the charge would be. The driver took us way into the back streets in the opposite direction from our hotel which scared us and then he dropped us off at a very expensive restaurant where he was promptly given cash by the waiter. He tried to charge us 10 CUCs per person but we had to argue with him to only pay 5 per person. Beware of this driver, he wears a New York Yankees hat and has a birth mark on his right cheek. Also, he has another guy riding with him who is very large (probably in case he gets challenged by any of his riders).The weather was very cold for Cuba (around 12 degrees celsius and cloudy), for four days after New Year's, but we can't blame the Cubans for that.All in all, we had a great vacation--the Cuban people are the reason we return time after time!
I know I know another complainer ..... if you don’t listen to this you are sadly mistakenYou think you brace yourself for terrible food you think you are ready ..... but when you get there it is worse then you think that is bad Air Transat sold a 4 star vacation ... I wonder when the last time it was they visited this resort to rate it .... all the concrete around the pool is soft and rotting so the steps are pulling away very dangerous.... law suit waiting to happen .... rubber liner in the pool to help the poolLast longer has pulled away from the sides Chefs at the meat station cross contaminated the meats served raw chicken discussing Staff stealing bottles of champagne and wine Bars only stocked 6 bottle of red, white and rose wine for the whole resort for each day .., think of the worst quality of liquor you can think of and lower it even more ... staff was rude omg shockingly rude .... taxi driver dropped us of 6km away from where we asked to go!!!! We had to find our way to the destination on our own Cuba .... nope never again ... was one of the most expensive vacations we have taken and we travel every new year all over the Caribbean Entertainment oh yup ..,, 2 guys sitting on chairs beside the pool playing Cuban music... yup that’s it We got in terrible for playing games ourselves amongst a bunch of other bored Canadians Unreal ... worst ever If you decide to go anyway good luck and I think you are crazy
We stayed here from December 25 to January 1 (2017-2018). This was our first time in Cuba, but having travelled and lived in other Latin American countries, we had a pretty good idea of what to expect.The hotel and grounds are tired and in serious need of an update. We travelled as 3 couples, but for some unknown reason, two parties had rooms in the largest, oldest building (I think) with the Junior Suites, while one couple was in a suite in building B, so we were not close together. Our "Junior suite" had a king-size bed with an old, hard mattress, thread-bare linens, and a dirty headboard attached to the wall. The bathroom with bidet, toilet, shower/bathtub, and vanity/sink was poorly lit. The patio door to the balcony required a lot of effort to open, and looked out over the loading dock/garbage area(?) of the adjacent resort. The mini fridge in the room kept water and drinks reasonably cold. In general, everything looked like it needed to be scrubbed, fixed, and painted. Having said that, our cleaning lady did a very good job of cleaning the room, and made very cute animals out of the clean towels each day. Speaking of towels, they are "one size fits all" so don't expect facecloths, hand towels, or large bath sheets. If these are highly important, bring your own. One good thing was a plentiful supply of hot water, although the tub drain had a hard time keeping up with a shower and didn't drain overly well. You couldn't have paid me to have a bath. Some doors to the exterior of the building were broken as well. At night, the outdoor bar of the adjacent resort played very loud music well past midnight.The WiFi is limited to the resort lobby (and closely adjacent areas) and poolside bar area. I didn't use it much, but for those that care you have to buy cards and it's quite slow - this is basically how internet works in Cuba, and not really the resorts' fault. Speaking of the lobby, it seemed to be the worst place in the resort for mosquitoes. I was never bothered anywhere else but there, and I'm generally not a mosquito magnet.The common area bathrooms varied in upkeep and cleanliness, as well as toilet paper. By far the worst is the bathroom below the buffet, closest to the beach bar and grill. It was often very dirty, worse as the day progressed, with at least two of the four toilets constantly out-of-order, and inexplicably the only bathroom servicing the buffet, pool, beach, and beach bar/grill area, despite being downstairs and not very accessible to elderly and handicapped. The stair access was not an issue for our party, but it seems that there should be more bathrooms in this area due to the number of areas it served. The bathroom was regularly out of toilet and soap, and staff servicing the buffet also used this bathroom (so I was obviously concerned about the lack of soap). Many other reviewers have commented on the quality and repetitiveness of the buffet restaurant food, so I'll try to add other observations. Yes, the food is repetitive and not spectacular. We were probably lucky to be there on Christmas Day and New Year's Eve, as they had a larger selection of food and nicer table settings for those days. The lineup for the buffet restaurant meat-grill area is long and slow, as the chefs didn't seem to be in a hurry. They also routinely overcooked the meat - as it was generally very tough. Go to this station first, as other food on your plate will be cold before you finally get the meat that the chef's have ruined. I generally stayed away from fresh fruit (unless I saw the staff cut some fresh - papaya and pineapple - or could peel it myself, like apples and bananas, which were very rare), deli meats, salads, uncooked vegetables... basic common sense when travelling. The fellow cooking eggs at breakfast, any was you wanted, including omelettes, was much better. During breakfast and lunch, especially, birds fly around the buffet restaurant and are not shy about sitting (and likely defecating) on food at the buffet. They do have some screens over some of the food, but also plenty of other areas for birds to land on (buns, loaves of bread, etc.). These combined factors are undoubtedly why 4 out of 6 people in our party ended up with travellers' diarrhea and food poisoning (severe vomiting). If you are careful in what you choose to eat, you can survive, but you'll have a pretty restricted selection.The Italian Restaurant, Cuban Restaurant (El Mojito), lobby grill, and beach grill saved us as most in our party were having trouble facing the food at the buffet. The Italian restaurant was VERY good the two nights we ate there and was our favorite. The Cuban restaurant was also good, but not quite as good (in our opinion) as the Italian. Both restaurants require reservations and I suggest booking as many reservations as you can, as soon as possible after arriving lest you only have the buffet as an option. The beach grill is open during the day only, and serves grilled hotdogs and hamburgers made out of mystery-meat, french fries (VERY good), and pizzas. Carlos, the chef at the beach grill, seems like a grump but he isn't and quickly learns people's' preferences, even my vegetarian daughter. The lobby grill serves grilled (panini) sandwiches, pizzas, and some desserts as is located right beside the lobby bar. Both the beach grill and lobby grill undercooked the pizzas for my liking, but still OK.I'm not a big drinker, so I don't have much opinion on the alcoholic drinks. For sure, fresh fruit is a rarity, so flavorings are used to make cocktails - this is probably for the best anyway! A hidden gem, in my opinion, is the "Bar Duna" located at eastern end of the resort, near to the gym, Junior suites building, and beach. It seemed as though few people frequented this area. So if you want a quiet place to have drinks, sit in the sun (or shade), or soak in the hot tub, this is the place. The Dune bar is not open at night, but the hot tub is. The hot tubs by the pool were not all functioning, but the pool seemed to cleaned every day so it was OK although I spent most time on the beach.I didn't try out all of the recreation areas - the gym seemed to have taken a big hit from the recent Hurricane as it was a little rough and under (slow?) repair. The bathrooms and showers were not working, which was too bad as the gym would have the closest bathrooms to the Dune Bar and eastern part of the resort beach. The tennis courts were in pretty good shape. The beach was beautiful - clear water, not too wavy. It's too bad that many people litter. Despite the beach being cleaned every day (I think as you could see tractor marks), there is still some litter around - which is not the fault of the resort or the staff. It's really not bad (much like beaches everywhere) but if you have very high standards, then you won't be impressed. I get the impression that the beach used to have thatched shelters for shade, but that these were also destroyed by the recent hurricane and haven't (or won't) be replaced. The alternative are beach umbrellas, that attendants at the beach will set up for you. I strongly suggest getting to the beach early if you want an umbrella, or you won't get one.By far my biggest complaint was the (un)friendliness of the staff. It varied widely from very friendly and helpful, to "polite" but not very friendly, eager, or helpful (the majority), to quite indifferent and rude. I completely understand that tipping is expected at resorts, but even when tipped the service was not much better. All staff should also understand that many people scrimp and save to afford a vacation, so they can't tip a lot or consistently. Basically, the staff need a talking to.In summary, this is ABSOLUTELY NOT a four-star resort (unless a 10-point scale is being used), so don't believe the ratings. Still, if this resort fits in your budget, then know that it isn't absolutely awful either. Yes, the place is in a general state of disrepair, you have to be very careful of what you eat in the buffet restaurant, the staff are not consistently good, but it is relatively clean (especially with respect to the room) and safe.
Down fallsOnly 1 hot tub worked properlyPool coldBars close too early or they run out of alcohol!Which I find ridiculous considering it is an all inclusiveBuffet not the greatestPasta chef was greatThat's all I ate while I was thereGreat view from the roomBut the disco was below And also was where all the garbage went Not much goes on in this resortVery quietHardly anyone aroundCouple of front managers were very rudeMost of the other staff were pleasantResort next door had blarring music all day and nightWould i go to this hotel againProbably not
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 meals daily
- Snacks 24 hours
- Christmas and New Year's Gala Dinners
- Unlimited drinks (International brands, domestic beer, wine with lunch)
- 1 a la carte dinner/specialty restaurant per week (dress code & reservations may be required)
- Hobie Cats
- Pedal Boat
- Banana Boat Rides
- Introductory scuba diving lesson (reservations required, lessons based on availability)
- Tennis with instruction
- Use of bicycles
- Games room
- Fitness centre
- Exercise classes (Aerobics)
- Spanish lessons
- Dance lessons
- Daily activities
- Evening entertainment
- 270 rooms in eleven 2 and 3-storey buildings
- 1 buffet restaurant
- 3 a la carte restaurants: International, Italian, Grill/BBQ, and Cuban (dress code & reservations may be required)
- 6 bars including Beach bar and Pool bar
- 1 outdoor pool
- Sun lounges & towels
- 18-hole golf course 5 minutes away
- Meeting facilities
- 4 lit tennis courts
- Fine jewelry shop
- 3 Jacuzzis
- Fitness facilities
- Exercise classes
- Scuba diving on-site (fee)
- Dive shop on-site
- A range of watersports available
- Internet (fee)
All accommodations include:
- Cable/Satellite TV
- CD player
- In-room safe
- Iron & ironing board
- Balcony or Patio
- Full bathroom
- Coffee/tea maker
Gardenview Junior Suite
- 1 king or 2 twin beds
- Sitting area
- 220V (converters needed)
- Max occupancy 2 persons
Oceanview Junior Suites
- 1 king or 2 twin beds
- Sitting area
- 110/220V (converters needed)
- 1 king or 2 twin beds
- Living room
- Sofa bed
- 110V (converters needed)
- Max occupancy 3 persons
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Hotel Los CactusVaradero,Cuba
- Hotel Contacts
- Extra Info
Carretera de las Americas, Km 3.5, Varadero 42200 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
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Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
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