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Hotel Playa de Oro

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Our Opinion

A really great resort. The hotel is run by incredibly attentive staff, who ensure that you're getting the most out of your stay. The rooms are well-maintained and modern. The only issue that's been reported by guests, include trying to operating the air conditioning. OK buffet and a la carte choices to choose from. There are other resorts that offer better choices, so if you're looking for a resort that is known for their food, it's best to look elsewhere. There aren't any alarming issues with the food however. Much like other Varadero resorts, the beach is the best element of the hotel.


Overview

With its unique architecture, Hotel Playa de Oro is surrounded by beautiful tropical gardens and is just minutes from the town of Varadero and next door to the Dolphinarium. Beach lovers will enjoy the great location right on Varadero Beach, while golfers can tee up at the nearby 18-hole championship golf course. Couples, singles and families alike enjoy the four-star value, the outdoor dining with spectacular ocean views, and the variety of activities - including salsa lessons and Cuban culture courses.

Location: Beachfront, 35 minutes from Juan Gualberto Gomez International Airport, 10 minutes to downtown Varadero.


tripadvisor Traveler Reviews
  • Kevin D :
No more Reviews needed!

This was such a great Cuban Resort. We arrived to the hotel fairly early and like usual our room was not avaliable due to being before check in time. As we were putting our bags into the bellhop area, one of them went personally to check for us and in fact our room was ready. NOW, THAT IS CUSTOMER SERVICE! So many people that travel have unrealistic expectations of their destination. You need to remember where you are and this is not North America. ROOMWe unfortunately were put on the first floor and I'm sure you have already read that the first floor rooms have a musty odor to them. Well this is completely true. The rooms were very clean and bathrooms large and updated. We did not have a huge problem with the smell but did want one without. When we approached the front desk about the room they said they would have no problem moving us but it could not be today as it was completely full. We ended up getting moved on day 3 to a higher room. FOODThe food was really good. There are always going to be people who complain about food in a third world country. This resort did cook with spice and always had fresh meats and fish going. Pasta was great as well. Obviously feel free to bring your own spices as well as hot sauce or ketchup. They monitor the door to the buffet so that the lines don't get so out of control and congested which we found great. The beach grill was AMAZING, we ate there everyday at lunch. Who does not like a fresh charcoal grill. Always lots of fresh fruit and vegetables. Live band at the beach grill as well. BEACHOf course the beach was amazing. It's Varadero! It was very busy there so chairs were limited. But it did seem like the workers were finding chairs for people who asked. POOLIt was clean and refreshing. Was cleaned every day in the am and a guy constantly monitoring it. Chairs were scarce there as well. BARSThree Bars, all great. We spent more time at the beach bar, but did frequent each one of them. Pool bar offers food as well, good snacks to help soak up the liquor. The lobby bar was open all day into the night. All three had great service and friendly faces. COFFEECuban coffee is one of the best coffees I have ever had. The coffee bar in the lobby is the place to go. So good. The bars also have coffee makers and are good as well. However, the coffee in the buffet is not even close to the good stuff. I'd steer clear of that one. STAFFWe can't say enough about the staff. Everyone, and I mean everyone was full of smiles and Holãs when we came close to them. And super appreciative for anything done for them as little as cleaning up your own cups to a tip or gift. ENTERTAINMENTEveryday the entertainment staff would engage people for games, conversation, and sports activities. Not pressured when said no but fun banter. 8pm every night in the lobby has a live band. Very good authentic music. 9pm had some competitions in the same place of the lobby. 10pm had shows of some sort out at the stage. We saw a magic show, a circus show and there was a number of dance shows. Then the disco open till 1am.

  • rhpmmasoud : Toronto, Canada
Not a 4 star hotel

This hotel is definitely not a 4 star hotel as being advertised. I have been to Varadero many times so I know food is not the best in Cuba but this hotel needs some renovations and to be maintained properly. Hallways, room doors, and rooms are not in the best condition.

  • LatinaPeroGringa :
Amazing Experience

My husband went to Playa De Oro for our honeymoon from August 19th to the 26th. First off, people who go to a different country should keep in mind that they have different standards and expectations. Our overall experience was incredible. To start the bus ride from airport was 30-40 mins long but seemed shorter because Javier the guide kept us distracted with great info about every place we passed. When we got to the hotel our first impression wasn't the greatest. The hotel rooms could be upgraded a bit because they are a little worn out and the door was hard to open and close but the balcony was Beautiful and the room was cleaned everyday and they left little notes and put the blankets in decorative positions. The pool was kept clean everyday and was a lot of fun. There are 4 bars on the premises and they all have delicious cocktail options and soda and water and of course beer. 3 restaurants as well. "El Dorado" is open for breakfast lunch and dinner. Decent buffet options. My favourite "El Ranchon 'Las Caletas'" great meat, pasta and rice and beans options. Only open for lunch. If you want dinner there you have to make reservations. They provide you with reservation slips. "Restaraunte Varadero" only open for dinner with reservations. All the staff was attentive and helpful. We made quick friends with the staff and got great service. The beach is absolutely stunning! There are various boating options for free and snorkeling is only 20CUC. Totally recommend going here.

  • Dorrett R :
Good staff, great beach but the rooms are run down

I stayed between Aug 13th and 21st 2017. The hotel room was very rundown, AC not working, backdoor and toilet seat broken and safe had to be reset 2 times. No one even came to fix the backdoor. My son Lego box with his toys were stolen from the hotel lobby upon our arrival so it was hard to point fingers. The maid service was great, I believe her name is Teresa. She kept our room clean and tidy. The folks at the buffet were really great. A big thank you to Orlando, Alex, Ironeyda and the pasta guy who mix up the pasta a little bit to get my son who is a vey picky eater to eat every evening. I am so sorry that we did not get his name but he was very busy all the time and manage a big smile when he sees my son. The food overall was average and we could find stuff to eat. For breakfast we had omelette and toast with coffee and Orange juice or boiled eggs and sausage with fruits. For dinner, My hubby and I tried the fish and chicken in various form and the sweet potato, pumpkin and different beans. We had some pepper sauce so we added it to our food. I see folks asking for pepper sauce and they had it. The beach is one of the best in Varedero so it's a pity that the room was so broken down. The bar staff were a mixed bag; the guys in the lobby were ok but the guys at the beach and the pool need lessons in customer service. The nightly performance was good but I did not see much activities in the day other than some folks in orange entertaining some guests with orange wrist band. It appears that it was 2 hotels in one as other folks were looked at with disdain when they tried to join in the fun in the day. Overall I would go back if I could get a good room at the right price as the staff for the most part made us feel welcome.

  • amanda19932016 : Cuba
Horrible buffet

It's a nice hotel, with nice rooms and swimming pool... but the buffet is the worst! No variety at all, endless lines for getting food, and not to clean either. I even found some tiny cockroaches in my table a couple of times. Something I disliked is the fact they serve you the drinks in plastic vases... why!?

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • 3 buffet meals daily plus snacks
  • 2 a la carte dinners (reservations and dress code required)
  • Christmas and New Year's Gala Dinners
  • Unlimited house wine with dinner, domestic beer and drinks 24 hours
  • 24 hour lobby bar
  • Windsurfing
  • Snorkeling
  • Kayaking
  • Catamaran
  • Pedal boat
  • Pool scuba clinic
  • Tennis with instruction
  • Use of bicycles
  • Archery
  • Volleyball
  • Basketball
  • Billiards
  • Gym
  • Spanish lessons
  • Dance lessons
  • Daily activities
  • Evening entertainment
  • Manager's cocktail party
  • 385 rooms in two 5-storey buildings
  • 1 buffet restaurant
  • 2 a la carte restaurants: Cuban and International, reservations & dress code required
  • 5 bars including Lobby bar, Beach bar, Swim up bar, Main bar, Pool bar
  • Snack bar
  • Disco (fee)
  • 1 outdoor pool
  • 18-hole golf course 3 kilometers away
  • Meeting facilities
  • 3 tennis courts on-site (not lit)
  • Gift shop
  • Internet service fee)
  • Sauna (fee)
  • Fitness facilities
  • Exercise classes
  • Scuba diving nearby
  • A range of watersports available

Hotel Rooms include:

  • 1 king or two 3/4 beds
  • Air-conditioning
  • Cable/Satellite TV
  • In-room safe
  • Full bathroom
  • Hairdryer 220V (adaptors required)
  • Mini-fridge
  • Balcony or terrace with garden, pool or ocean view
  • Max occupancy 3 persons, only up to 2 adults

Kids Deal - Kids 2-3 stay and eat free when sharing a room and existing beds with 2 adults; pay only airfare. Kids 4-11 pay kids rate. Max 1 kid.

Single Parent Saver - Single parent travelers pay double rate when sharing a room with 1 or 2 children. Child 4-11 pay child rates. Maximum of 2 children.

For the Kids - Kids 4 to 12 enjoy supervised activities daily at the Kids' club, Playground, Games room, and the Kids' section of the pool. Babysitting service also available. (fee)

Honeymooners - Receive an upgrade to ocean view room (subject to availability), flowers or fruit basket, and a bottle of rum. Request when booking. Proof of marriage required.

Weddings - Packages available. Please inquire for details.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.




Resort Location Map


  • Hotel Playa de Oro
    Varadero,Cuba

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Mercure Playa de Oro
Carretera Las Morlas Km 12.5, Varadero 42200 Cuba

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.