Hotel Playa de Oro

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Our Opinion

A really great resort. The hotel is run by incredibly attentive staff, who ensure that you're getting the most out of your stay. The rooms are well-maintained and modern. The only issue that's been reported by guests, include trying to operating the air conditioning. OK buffet and a la carte choices to choose from. There are other resorts that offer better choices, so if you're looking for a resort that is known for their food, it's best to look elsewhere. There aren't any alarming issues with the food however. Much like other Varadero resorts, the beach is the best element of the hotel.


Overview

With its unique architecture, Hotel Playa de Oro is surrounded by beautiful tropical gardens and is just minutes from the town of Varadero and next door to the Dolphinarium. Beach lovers will enjoy the great location right on Varadero Beach, while golfers can tee up at the nearby 18-hole championship golf course. Couples, singles and families alike enjoy the four-star value, the outdoor dining with spectacular ocean views, and the variety of activities - including salsa lessons and Cuban culture courses.

Location: Beachfront, 35 minutes from Juan Gualberto Gomez International Airport, 10 minutes to downtown Varadero.


tripadvisor Traveler Reviews
  • KimBasso : Brechin, Canada
Very nice vacation

My husband and I travelled to this hotel Nov 27-Dec3, and we had a fantastic time. We travel 2 times a year to Cuba, so our expectations when coming to the country are not high - we know what to expect when coming. The rooms are nice. My bed was a little harder than id like but my husband had a nice bed. Lots of pillows are provided. Water in room daily. AC was a little bit of a hit and miss at times. Our balcony door had an issue locking. I know a lot of people were having issues with room keys - at check out time they shut off at noon, so make sure your out of your room and have everything out of the safe before 12. They will issue you a 1 time open key (door once and safe once).Food wasnt bad. Its cuba, so they do what they can with what they have. The buns and bread seemed fresh made every day. Butter isnt the greatest so id recommend taking your own. The eggs made fresh on the grill are great. Pancakes and french toast are made as well. Can also get fresh made smoothies at the fruit station. Lunch was the worst meal - we went into town a lot for lunches. Bars were great. Cant go wrong with rum. Drinks are made strong tho so make sure you ask for little if you wish. THERE IS NO POOL BAR. It is now shut down as someone fell where the pool bar is. Sometimes people will go into the pool with their drinks, but again it wasnt served at the pool bar. WATCH THE TILE AT THE RESTAURANT BY THE POOL. When wet its very slick. My husband fell and so did a couple other people. Beach is beautiful - not much to say there. Entertainment was great. 10 pm was a little late so we only made it to a few. Not much sitting room, so make sure youre there right when doors open. Scooters are 40 pesos for the full 24 hours. Which is a great option if you like going up town a lot. We would go for lunch, supper, and then walk the roads in the morning. Its very safe. Watch the one way streets. Theres alot of them. Aside from a few minor touches the resort could use, it was a very nice week in Cuba. Our next trip is not at this resort but at somewhere else in Cuba - however, Playa de Oro is for sure a contender for next year.

  • MKevin2013 : Cornwall, Canada
great vacaton

My wife and I went from Nov.19-26. Had a great relaxing holiday. Came on Sunwing got to the hotel at 3;30 am and were pleasantly surprised how the receptionist was cheerful and quick. The resort is really beat up always under repair. We were here in 2011 as well. Our room was clean and Alecia our room lady was really good. The bed was really comfy but the shower was hit and miss for cold or hot water.My wife uses a walker to get around and the resort has ramps everywhere and the elevators work well. Just hard to negotiate the soft sand going to the beach.The food was so much better than before I looked forward to some of the dishes they had good food almost everymeal. The waiter and waitress, were terrific a big thank you to Anay, Jesu,aneska, Mario Antoine. They treated us so well and took a personal interest in taking care of my wifes needs. The main bar was so much fun with Marie who was always smiling and giving great service, Duandree, also a character and Eduardo who had an incredible smile.It was difficult to find anyone who was crabby unlike the last time we were here. WE had been to another resort 2 years ago but my wfe didn't want to go back because we felt the Playa d'oro team was more friendly. Our Sunwing rep . Ernestico was great at answering questions and I booked a cigar/ sugarcane/ rum trip through him and it. was terrific. Went for a walk into Varadero and stopped for pizza. two beer and a pizza was 7.9 CUC hellof a deal and good pizza too. Enjoyed the company of a local cat who joined us for lunch./the entertainment at the Hotel was incredible this year the house band really were great. Magic shows, Slavery history through music, Opera, rock and a water show. Really great fun entertainment.The winning key to this hotel is the employees. Ya the hotel is beat up but would we go again. Looks like we will be there in April. I think If you go for a vacation just chill and look for the smiles and you will get a great trip. Go off the resort and see real Cuba if you can. It is an amazing country with incredible history.

  • bhaskar d :
Hotel needs some renovations

The hotel is still recovering from a hurricane.We were given a room on the ground level and it seemed very hard to sleep at night because of the humidity in the room. The AC controller doesn't work and I needed to use the breaker to turn it on and off. I actually wanted to call the front desk a couple times but was never able to find a phone in my unit either. I am not a type to make a fuss and we were there only for 4 nights. Another thing you need to be careful with the towels. You need to return at the end of your stay the amount they originally gave you at the beginning of your stay otherwise you will be charged and it seems that a lot of people miss place theirs and are on the hunt to find towels from others so keep your towels close. Entertainment was good lots of crowd participation. Live band in the lobby ever night. Food was ok. The grill by the beach has something different everyday at lunchtime only. And the cafe bar was nice and good. Only one pool but good size.Beach was beautiful. Lots of waves but a nice beach. Make sure to checkoutthe big market as that's where we did a lot of shopping. It's about 20 min cab ride should cost 15 cuc each way.Staff were very friendly and answered any questions we had.

  • burooxtwo : southern ontario
know what to expect at this all-inclusive hotel

A friend and I went to Hotel Playa de Oro from Nov. 10-17, 2017. We paid $755 each so we weren't expecting a lot. On a pleasant surprise note, we learned the $25 CUC (Cuban peso) was included in the price.Note that I have been to Cuba about 15 times in the last 20 years so have seen a good cross-section of hotel standards at various locations on the island.The weather of course is a crap shoot and was mixed with hot, sunny days, days with sun and cloud and some light showers. There was some heavier rain a couple of nights. Overall, the weather was good. It was fairly windy most of the time, which prohibited us from being able to snorkel.The flights (Sunwing) were good - on-time and smooth. If you want food, you will have to pay for it with a credit card. Snacks, cheese tray, wrap, pizza, burger - prices from $3-12 approx.At a glance, the hotel looks like many other Cuban hotels - pleasant grounds, decent pool, spacious lobby, a lobby bar, a lobby café, a pool bar, low rise hotel room buildings.Varadero beach is great - expansive and pretty clean with white sand. Lots of lounge chairs available at the beach and pool. Mind you, we went at low season so the place wasn't full capacity.The food was, to us, acceptable but repetitive and somewhat bland. The main dining room was buffet style - we always found something we enjoyed, but we are not picky eaters. Don't expect hot food to be hot usually. Custom eggs in the am and custom pasta at lunch and dinner were hot. Plenty of choices if you are vegetarian but a lot of salad type stuff was drowned in salad dressings or mayonnaise.There was a snack bar by the pool mid-day that offered burgers, hot dogs, cheese and cucumber on a bun, tuna - if they had it... the hamburger left my friend with heart burn. Only one day did I have a slight gastrointestinal disruption which caused me to have a bit of cramping and diarrhea. Luckily it cleared out in a day!One thing I have always found odd (not just with this place) is the inconsistencies in bar drinks. There is a nice list of cocktails and you would ask for one and it would rarely taste like the description. The alcohol used was the cheapest local brands and either tasted like rubbing alcohol or watered down. The beer was ok - draft. Drinks seemed to fluctuate between too sweet to no discernable flavour. And it would depend on the bar tender - one margarita was bland, one tasted booze free and one like lemonade with a weak shot of cheap tequila.Drinks that were generally good were Spanish coffees from the coffee bar. Decent lattes too. Coffee in the buffet varied from weak and lukewarm to strong and hot.The room was reasonably clean but the tv was super grainy and the shower water pressure was very low. The beds were fairly comfortable and the A/C worked. The staff were generally pleasant. We tipped and had taken many little gift bags that we gave out to many of them. We were always friendly and polite. We didn't complain about anything because we thought it would be fruitless.There was some repair work going on so there was intermittent construction sounds but that didn't pose much of an issue to us. There were some safety hazards such as some sharp pieces of metal and broken glass in some areas ie the stair case area going into the building of our hotel room. Also the stairs were open to the elements to some extent so slipperiness was a consideration during or after rain.They didn't post an activity schedule as do many Cuban hotels. We saw a few things going on a few times - a pool water game, a ring toss game, a dance lesson, but it was generally quiet. At night, there was a Cuban band in the lobby from 8-9pm then some kind of show from 10-11pm. We went to 2 - one was members from the audience doing little contests, which was fun to watch, and one was a synchronized swim act in the pool that was ok. I'm not sure how the "animation team" spent most of their day....There is a double decker bus that drives up and down the Varadero peninsula from 9am-7pm. It was $5 CUC pp/per day and could take you into the town of Varadero. There wasn't a lot to see there but some restaurants, bars and clubs at night. Also a good sized craft market that had some nice things.Oddly to change Canadian money to Cuban pesos at the hotel, one was never sure if you could get a bill broken into ones for tips. Some times they had them, sometimes they didn't, and said they weren't sure if/when more were coming. The rate would change a bit, the hotel charged a fee for these transactions and you would get about $14.50 CUC for $20 Canadian.All in all, we made the best of the situation, and things can always be worse. We always bore in mind that Cuba is often working with limited resources and the staff generally do the best with what they have to work with.I love Cuba and Cubans and would go back again, but not to this resort.

  • valw00d : Ottawa, Canada
Some good points but some major problems. (Not able to click on the ratings buttons.)

Reception Service Counter: Polite, prompt service.Room: Clean and comfortable. Water was luke warm. Air conditioning was cold and not adjustable. We could clearly hear the music at night even though we were facing the opposite side of the resort. Dining Room: Good food but always cold. One of our waiters I saw taking a swig out of the white wine bottle and then hiding it under the service station. Another waiter was selling cheap cigars under the table, without the stamp or papers. Snack Bar/Pool Restaurant: Terrible food, very little selection, poor service with an attitude, very loud music, closes at 5:00 p.m.Coffee Bar: Good, bit the coffee tasted like a mix of coffee and soy.Reception Bar and Area: Breezy and clean, but extremely loud music at night.Pool: Very nice,but very loud music most of the day. Beach: Fabulous, long, large, clean, adequate number of chairs and shade. Summary: We found most of the service excellent, and the place was clean, but there were too many major things that we did not like. We would not return here.(Not able to click on the ratings buttons for some reason.)

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Resort fees (if applicable) must be paid directly to the hotel
  • Hotel transfers for packages to USA
  • Hotel transfers for packages to Europe
  • Items of a personal nature
  • 3 buffet meals daily plus snacks
  • 2 a la carte dinners (reservations and dress code required)
  • Christmas and New Year's Gala Dinners
  • Unlimited house wine with dinner, domestic beer and drinks 24 hours
  • 24 hour lobby bar
  • Windsurfing
  • Snorkeling
  • Kayaking
  • Catamaran
  • Pedal boat
  • Pool scuba clinic
  • Tennis with instruction
  • Use of bicycles
  • Archery
  • Volleyball
  • Basketball
  • Billiards
  • Gym
  • Spanish lessons
  • Dance lessons
  • Daily activities
  • Evening entertainment
  • Manager's cocktail party
  • 385 rooms in two 5-storey buildings
  • 1 buffet restaurant
  • 2 a la carte restaurants: Cuban and International, reservations & dress code required
  • 5 bars including Lobby bar, Beach bar, Swim up bar, Main bar, Pool bar
  • Snack bar
  • Disco (fee)
  • 1 outdoor pool
  • 18-hole golf course 3 kilometers away
  • Meeting facilities
  • 3 tennis courts on-site (not lit)
  • Gift shop
  • Internet service fee)
  • Sauna (fee)
  • Fitness facilities
  • Exercise classes
  • Scuba diving nearby
  • A range of watersports available

Hotel Rooms include:

  • 1 king or two 3/4 beds
  • Air-conditioning
  • Cable/Satellite TV
  • In-room safe
  • Full bathroom
  • Hairdryer 220V (adaptors required)
  • Mini-fridge
  • Balcony or terrace with garden, pool or ocean view
  • Max occupancy 3 persons, only up to 2 adults

Kids Deal - Kids 2-3 stay and eat free when sharing a room and existing beds with 2 adults; pay only airfare. Kids 4-11 pay kids rate. Max 1 kid.

Single Parent Saver - Single parent travelers pay double rate when sharing a room with 1 or 2 children. Child 4-11 pay child rates. Maximum of 2 children.

For the Kids - Kids 4 to 12 enjoy supervised activities daily at the Kids' club, Playground, Games room, and the Kids' section of the pool. Babysitting service also available. (fee)

Honeymooners - Receive an upgrade to ocean view room (subject to availability), flowers or fruit basket, and a bottle of rum. Request when booking. Proof of marriage required.

Weddings - Packages available. Please inquire for details.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.




Resort Location Map


  • Hotel Playa de Oro
    Varadero,Cuba

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Mercure Playa de Oro
Carretera Las Morlas Km 12.5, Varadero 42200 Cuba

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.