Iberostar Laguna Azul
- What's Included
- All Inclusive Features
The Iberostar Laguna Azul is a great luxury resort situated within the resort strip of Cuba. The resort boasts a great array of a la carte and buffet options. The pool and beach area are also fantastic. You will never experience a shortage of lounge chairs. The Iberostar Laguna Azul is a great getaway for couples who are looking for a great place to lounge and relax.
The hotel was what I had expected , from one in this resort of Varadeo . My best excperiences during my stay was the friendly young lady on reception who I dealt with several times during my 10 night stay . So thank you very much Dayli Hernandez for being polite and helpful .On a negative note was the waitress who I encountered on the last two days of my stay on the 12 and 13 September ...arrogant , rude , a natural bully ...what a contrast to all the other staff I encountered. So management get you finger out and sort her out. During those two days she worked on the first area as you come in from the main staircase...white , dark hair in bun......ice cream and spoon is a clue to my complaint !! During the hurricane period , I was impressed on Saturday with all the staff who served our meals in our rooms, given the horrific weather .From Sunday all the staff who came in to help clear up , and came in despite , I dare say their own homes being affected.I was impressed how quickly things were getting back to normal 5 days following the hurricane .It is due to the hard work of the gardners , electricians , bar , restaurant and reception staff that this hotel was getting back to normal. Yes we did not electricity in our rooms for nearly 4 days ....but again that was expected . This is a large hotel , and has good evening entertainment , the food was ok , maybe not to everyone's choice .....but I always found something I liked . Fresh fruit was in abundance , so for me a win , win situation for dessert . Pleanty of sunbeds by all the pool areas ...and right on the sea front ...you do not have to get up at the crack of dawn to save a bed .....Will I return .....maybe ...
Pools and beach were awesome, food on buffets was ok- not up to American standards. Rooms were clean but very dated and scuffed-chipped and missing paint, scratched and old furniture, chipped tiles, ect.
Avoid this place like the plague!! Worst holiday I have ever had in my life. Room was covered in mould, mini bar was rusty, Air con did not work, was provided with towels that smelt bad and stained!!!Food was awful, not to mention being covered with flies all the time. If you work hard and want to holiday somewhere nice, avoid this place.
First off there are a lot of bad reviews for this resort, I am going to start off saying its Cuba people you need to understand that, there standards are lacking. Yes the resort says it’s a 5 star and you probably will be excepting 5 star service which you will not receive its Cuba there completely different than any Caribbean island; they have monopoly money as there currency that you can only exchange there. We were in Cuba for a Bachelor Party, we didn't want to say in a bed bug infested resort and I personally have been to Cuba multiple times so I know which resort to go to. We originally booked two rooms for 5 people with connecting rooms, when we arrived at the hotel they did not have our rooms connecting. When speaking with the individual at the front desk they informed us that we didn't book directly with the hotel and we booked with a travel agent package deal. So we ended up upgrading our room and paying extra. Overall the grounds of the resort are nice and maintained well. The resort is 8 years old so it is in need of repair, none of the elevators work and if they do you can see right to the bottom through the cracks. FOOD: well the buffet is what it is the food wasn't the best, when they are cooking they cross contaminate the food a big no no with chicken and beef. They really don't care, they have many options to choose from at the buffet compared to other Cuban resorts the food is a little better here than others. RESTAURANTS: Japanese and Italian Restaurant had good food the Romantico restaurant don't eat their, not only is this restaurant outside the food is not good. Everything at the restaurant is premade and they serve you the food quickly. DISCO: as we were in Cuba for a bachelor party we were excited that there was a disco at the resort. The first night that we arrived we went to see the show which was average then around 11pm went to the disco and walked in and right out. The AC in the disco has been broken for over a year one of the employees told us, you walk in and it’s a sauna in there not a disco. We walked and left right away. We spent our night clubbing it up at the Havana Club in Varadero which was lots of fun. BEACH: the beach was nice and clean, with plenty of beach chairs, the 24 hour snack bar is close to the beach. There is a beach bar as well. DRINKS: they have brand name liquor you just need to ask for it, if you don't ask for it specifically by name you will get the Cuban version for it. The liquor is warm so always ask for ICE they do not refrigerate the bottles beforehand. Before we went out one night we went to the lobby bar for shots. We asked for 5 shots of absolute vodka, the bartender went to the back to get freshly washed glasses from the dishwasher and poured the vodka into those glasses, the shot was like drinking rubbing alcohol.24 HOUR SNACK BAR: it’s not 24 hours, after a night of partying at the Havana Club we arrived back to our resort around 5:15am and we all proceed to the Snack Bar to find the staff saying we are closed and opening for a breakfast at 6am and they would not serve us any of the food from the snack bar. They said they close the snack bar at 5am. The next night we arrived back to the resort 4:30am and got the same run around that they were closed. Eventually as they saw we were not leaving they made us a plate of fires. On another occasion when we actual got food around 3am we asked for a napkin the staff response that we should use your hands,nNot very nice or professional for staff to say to paying guests. Renting Vespa's: we rented the Vespa's from the rental place near the resort; we rented them for 4 days. At least one would breakdown each day and the response from the staff was that, that was normal. At one point we had to leave one in the city because it would not start up again. And we got back to the resort before there office closes and they were already gone. We called them and they said they would take care of everything. The next day by the time we woke up we went down to their office, they tried to blame everything on us and why we weren't here at 9am when they open that we have they key, they obviously have a spare key to each machine they attempting to do the Cuban hustle on us which did not work in their favor. Beware when renting these Vespa's from anyone they are prone to breaking down. Overall our trip was great; the resort is a mixture of families, young people, and international travels from Europe that have too much to drink and cannot for the life of them get out of the ocean to save their lives.
not sure how this is a 4.5 star resort. just got back and i would never recommend this place to anyone. pros: a la carte restaurants are good. evening shows are excellent. excursions are great (did the jeep safari and day trip to Havana). cons: the buffet has a ratchet smell (the omelette cook is awesome). my last buffet dinner the chicken/steak cook gave me raw chicken. there is a couple of servers that are amazing. waitress in lobby can't seem to get a simple order of water no ice correct. room: quiet pool view is amazing however the AC didn't work and the knob for the ceiling fan was broken. requested for tech to come and fix one night at the check in counter and the girl said she would have one come up right away which never happened so went again next morning and girl said she would have him come up right away which never happened. went again and the next morning he came and superglued the knob which fell off after a couple of hours. the fan was left on and it was so noisy and looked like it was going to fall down. couldn't sleep because of the noise so requested room change. as soon as i walked into the new room i could smell the mold so had another room change. the fan worked in this room but the temp wouldn't drop less than 27. the fridge leaked and no towels given. took maid 2 hours to give towels. on last day requested for bellhop which never came so ended up doing it myself. honestly this is the worst resort i've been to
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 meals daily plus snacks
- All drinks (International brands, Domestic beer, House Wine, 24 hours)
- Pedal Boat
- Dance lessons
- Evening entertainment
- 814 rooms in buildings
- 1 buffet restaurant and 5 a la carte restaurants
- Ice cream parlor
- 6 bars including Pool bar
- 5 outdoor pools
- Fitness facilities
- Spa (fee)
- Beauty salon (fee)
- Meeting facilities
- Internet service (fee)
- Golf minutes away
Hotel Room has:
- 1 king or 2 double beds
- Satellite TV
- In-room safe
- Balcony or Patio
- Full bathroom
- Mini-bar (fee)
- Max occ. 4 up to 3 adults
Kids Deal - Children 2-12 are free when sharing a room with 2 adults.
For the Kids - Kids 4 to 12 enjoy supervised activities at the Kids' club, Games room and Kid's pool. Babysitting service available for a fee.
Honeymoon Bonus - The Free Honeymoon package includes: Room with King Bed, Bottle of champagne, Iberostar gift, Romantic Dinner in the specialty restaurant, Late check out without extra charge (on request and subject to availability). Marriage certificate required on arrival. Offer is subject to change.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Iberostar Laguna AzulVaradero,Cuba
- Hotel Contacts
- Extra Info
Autopista Sur Km 17 Punta Hicacos, Varadero 42200 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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