Iberostar Laguna Azul
- What's Included
- All Inclusive Features
The Iberostar Laguna Azul is a great luxury resort situated within the resort strip of Cuba. The resort boasts a great array of a la carte and buffet options. The pool and beach area are also fantastic. You will never experience a shortage of lounge chairs. The Iberostar Laguna Azul is a great getaway for couples who are looking for a great place to lounge and relax.
My cousin and I visited this resort from the 9th to the 16th of February. I've been to Varadero 3 times, and this was by far the best trip, thank to the amazing staff at this hotel. I'd like to make a shoutout to Denexis at front desk (very competent, extremely helpful and always greets with a smile)Eduardo the Bar Manager made sure everybody was having a great time (MUCHO TEQUILA TONIGHT), Raul at the phone office was EXTREMELY helpful with me, went above and beyond to accommodate us. Hipolito, Yoana at the bar, Hildre, thank you for always being great to us, always ready to help. Special thanks to the entertainment staff for their hard work. I would like to say a very special thanks to Antonio at the main bar. When can I start? Antonio is the most heartwarming, charismatic person you'll ever get to meet. SUPER friendly and genuinely ready to help and always wanting to make sure your standards are up to par! Thank you thank you thank you. Besides that what else can I say, the Cuban beach is always great. Clear water, white sand. And I know everyone's main concern in Cuba is the food, but this resort had better food than any other resort I've been to in Varadero. The rooms were clean, bathroom as well. For those who are wondering about wi-fi, the hotel does sell internet cards (1.5 pesos and the card works for an hour). It's not the strongest connection so don't expect to watch movies on your iPad, good enough to send e-mails, facebook, but for some reason Snapchat does not work.One little negative I must add in here is that this hotel does NOT have an ATM machine so you cannot pull out cash on premises. You need to walk over to the next hotel, I believe it's called (Memories), which is like a 10 minute walk. There is a bank there, you need to bring your passport with you for ID. Special thanks from Joey and Chris, from Montreal Canada. We will be back soon!
I'll start with the good- Nice layout of resort, not to big, and easy access to everything- Beautiful pool area with lots of chairs and shade- Beach is gorgeous as everyone says- People that work at the hotel were mostly very nice, particularly our maid Yanet, she was wonderfulThe Bad- Food for the most part is terrible, and I'm not a picky eater. My daughter (11) got sick from the Japanese restaurant and was sick for 3 days. Husband was also sick with upset stomach. There were a few people vomiting on the night we left, and could barely make it to their bus to get to the airport. I've never seen anything like it- Bathrooms by the main buffet were broken/closed for the entire week we were there, 100's of people would have to go up 2 flights of stairs to go use 6 stall bathroom in the lobby. Which didn't have soap for washing your hands (the whole week)- Didn't have a warm shower all week (okay, wait my daughter reminded me, we did get one)- lots of smoking everywhere, so lobby was hard to sit in, with the low ceilings it wasn't great as it was very smokey- Couldn't get reservations at the restaurants, on day 1, the earliest we could get was 9:15pm every day for most of them. - Really gross bathrooms at the pool area, not clean, and broken doors/toilet seats, etc (as people say)- not able to change beach towels all week (no clean towels)...just some guy that would say sorry we don't have towels and no idea when they were comingGenerally a real shame, as it's a beautiful property that just needs work to get it up to a better standard. It's hard to say why they don't fix the things that they could actually fix (bathrooms, showers, etc). I wouldn't go back to this property.
Resort is a beautiful spot, beach is amazing, wide variety of food, Japanese is a must! Friendly staff, family orientated, lots of entertainment & pools, Only complaint - NO clean BEACH TOWELS for 5 days .... I posted a picture with my Full Review from the Resorts FB page
First before I start my review , a huge shoutout to sexy Nancy and Janet Jackson (yanis) phenomenal entertainment crew who left me and my family who I travels with , with many great fun memories. Traveled here in June and had one of my most favourite of vacations ! The resort is a little out of date but that didn't bother us much. Buffet was ok and food in general was just average. Nothing less nothing more. My favourite was the Japanese restaurant. There was 4 pools I believe all so spacious! Very classy place and fun. The disco was really fun and the entertainment at night next to the disco was great also!
The GOOD- Weather, beach and people. The BAD- buffet food , cold, unlabeled and same everyday. The hotel is about 7-8 yrs old but is in serious need to repairs. The Room (building 10) - do not pay for sea view - worst sea view ever - 99% trees and 1% distant sea. The closet door does not work and had to be taken off track every time you needed to move it to either get clothes or into the safe. The bathroom - waited 5 days for hand towel and facecloth even after repeated requests through air transit and hotel front desk and guest relations. Shower is inside a very deep tub - so elderly people will have issue using. The shower is a hand held wand on a sliding bar system, however the wand holder is in lowest position and does not work to stay in higher position. My hubby is 6 feet tall and had the cleanest belly button in Cuba. The air conditioning barely worked on high and low same temperature in the room. The bed is so low and uncomfortable that you would rather sleep in the loungers by the pool as they will supply a cushion pad for your lounger which makes it totally comfortable. Hold on to your hotel towels in the room as you may never get any clean ones back. The sheets had stains on the side of them and I slept in nightgown every night as I did not want to touch any of the stains. The painter of the rooms were so bad that they decided when they painted the walls they painted right over the crown moulding and the door frames etc. The patio door lock was broken and beyond repair. The beach towels were stained with what looked like tar and navy blue coloured towels had bleach stains all over them. Did not use one of the towels and tried to change it during our stay daily and they never had any towels to trade for. If you lose your towel 15 cuc pesos each. Total cdn $ 22.05 - bring your own towels. We were on the 3rd floor and no elevators - lots of stairs at this hotel. The buffet - same food almost everyday - I had omelettes every morning, pasta 7 lunches and 5 dinners. Food was cold even sitting in warming trays in buffet tables. Most food was not labeled - so no idea what it was or what type of meat it was. Difficult every day trying to get a spoon as there must be 10 spoons in total. The 2 grills were enjoyed by my spouse as he is a big meat eater and usually had beef, pork, fish or shrimp. 2 nights they had boneless skinless chicken that was impossible to eat - so tough. My spouse had steak one night and you would need to chainsaw to cut it never mind trying to chew it. Lobby bar patio was favorite place to sit - excellent view of the resort and on third level (did I mention stairs everywhere). Drinks were good and service was hit or miss. Entertainment - lots of shows had lots of dancing - if you like that - then you will love the shows. Kids club at 8pm was always fun to watch. The walkways are pretty clearly marked out however many of the areas have lights that are out and during the whole week - bulbs were not changed even after advising the issues of walking at night. The BEACH- large beach with lots of loungers (hard plastic ones) lots of huts - never issue getting chairs or huts. However no beach service and only one bar - lots of lines - and frozen drink machine never stayed frozen - so most/all drinks were really coloured water. Washrooms were a trek to reach in the restaurant near the beach. Beach was beautiful except for all the people and their cigarette and cigars butts in the sand. Yuck. Went to 2 ala a carte restaurants - romanico and Italian - romanico - wild asparagus soup - excellent with white fish and spouse had lamb ragout both excellent. Italian - creamy tomato basil soup delicious - chicken too tough to eat - presentation superb. The BUFFET - so many of the tables wobble - be choosy of your table. We spoke to other people who stayed at 20 other hotels in Varadero and they advised this was the best one. I would only rate this hotel 3 out of 5.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 meals daily plus snacks
- All drinks (International brands, Domestic beer, House Wine, 24 hours)
- Pedal Boat
- Dance lessons
- Evening entertainment
- 814 rooms in buildings
- 1 buffet restaurant and 5 a la carte restaurants
- Ice cream parlor
- 6 bars including Pool bar
- 5 outdoor pools
- Fitness facilities
- Spa (fee)
- Beauty salon (fee)
- Meeting facilities
- Internet service (fee)
- Golf minutes away
Hotel Room has:
- 1 king or 2 double beds
- Satellite TV
- In-room safe
- Balcony or Patio
- Full bathroom
- Mini-bar (fee)
- Max occ. 4 up to 3 adults
Kids Deal - Children 2-12 are free when sharing a room with 2 adults.
For the Kids - Kids 4 to 12 enjoy supervised activities at the Kids' club, Games room and Kid's pool. Babysitting service available for a fee.
Honeymoon Bonus - The Free Honeymoon package includes: Room with King Bed, Bottle of champagne, Iberostar gift, Romantic Dinner in the specialty restaurant, Late check out without extra charge (on request and subject to availability). Marriage certificate required on arrival. Offer is subject to change.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Iberostar Laguna AzulVaradero,Cuba
- Hotel Contacts
- Extra Info
Autopista Sur Km 17 Punta Hicacos, Varadero 42200 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.