Iberostar Laguna Azul
- What's Included
- All Inclusive Features
The Iberostar Laguna Azul is a great luxury resort situated within the resort strip of Cuba. The resort boasts a great array of a la carte and buffet options. The pool and beach area are also fantastic. You will never experience a shortage of lounge chairs. The Iberostar Laguna Azul is a great getaway for couples who are looking for a great place to lounge and relax.
All in all, a great resort and we thought the food was great. We stayed May 15 to 19 and it was hot! Unfortunately, the air conditioner did not work, so we left the balcony door open at night to cool the room down. We were happy with our own solution. When checking in, the front desk service is exceptional in meeting our request to have a room that was centrally located. There after, I realized anything customer service related, was lacking and it became the most disappointing part of our stay.We needed one chair for the balcony. I asked for it 3 times each times. (I ended up taking one from a vacant balcony) I also asked for a bottle of water, and the same, it did not arrive. It appears they make the phone calls to ?? but the service does not materialize. They are supposed to re-stock the fridge with a couple beers every day, and we asked for that service too, but all we got was soda pop. (We asked for this service on two separate days) Each time a request was made, their response was "We will have someone to service you" "Let us know if there is anything else we can do for you" I don’t think a customer should have to ask for the same thing 2 to 3 times, and not once did the request materialize. I also got stuck in the elevator and the alarm bell to call for help didn't work, very frightening. After going up and down several times, to my relief, the door finally opened.Our stay was almost perfect and I would still recommend this hotel.
First, I want to say I am not a picky person at all. I understand we are in Cuba and you cannot have it all here. Try not to arrive here at night. We arrived at 10pm and first impressions were not good. The lobby is unimpressive, the hallways fairly dark at night. We missed the buffet and were told that there is a 24hr counter for food. It was outside, very dark to walk to and when we got there it was a seedy looking grill. It was awful. We could not eat and went to bed hungry that night. The next day was better. By day the propery is really pretty. We were in building 18 looking the main pool. Right behind us is a quiet pool and we spent most of our time there, the kids loved it. The beach was perfect. I will break down my review now by category.The room - Very spacious, we were in building 18 main pool side. I liked it here because I liked seeing all the action and listening to the music while in my room. The noise did not bother me and it was not noisy at night. We had a family suite which means two adjoining rooms which was great as we were a party of 2 adults and 3 kids and having 2 full washrooms was invaluable. It also allowed for privacy by closing the adjoing room door when needed. Our shower was broken, went to front desk to tell them, we went about our day and when we returned, a brand new fixture was installed. Very pleased how quickly they took care of this. The room itself was dated, but clean. The bed was not bad, more firm than soft but that worked for us. The linens are not great, I recommend you bring your own pillowcases. There was a bit of a smell......I called to get it changed, but it never was and after 2 tries I gave up and sucked it up. Buffet - there are lots of flies, near the sweet stuff (fruits and dessert). Get a table by the door, it will be better. I just dug for food underneath. What else can you do right? Breakfast was good. Lunch and dinner were ok. The pasta is awful there. My kids want to eat pizza and pasta, but just had the pizza. The fish they use is tilapia and this other kind I never heard of and it comes frozen not fresh, fyi. I think they do not use these fish in the a la carte restaurants.A la carte - Making reservations is a long ordeal. Prepare for a lineup in a stuffy lobby. We went to the Japanese and Cuban restaurant. They did tappenyaki, the tricks were ok, the kids enjoyed it. The food was good. Better than the buffet. We had the fish at the Cuban restaurant and it was ok too. Shows - we did not really attend. I do not find them always appropriate for little kids so did not take a chance. The nights we were there were not the nights with the good shows. We would have tried attending the magic show and lion king. But not playing on our nights (we were there less than 1 week)Beach - gorgeous, cannot do better. Picture perfect. Included is a free 20 minute catamaran ride. Loved that. If you go midmorning and it's a hot day you may not find shade. That happened to me once. The staff- Absoultely friendly and accomodating. No complaints. Kids club - My kids didn't spend time here, but I checked it out. It looked really clean and spacious. there was a PS3, fooz ball table, art table among other things. They also had a wonderful giant bouncy castle that my kids spent a few minutes in. Also they have kids programming, clown show, kids disco night. I thought it was pretty good altho we did not partake (kids choice).What I loved most - coffee drinks in the lobby, the beach, the staff, adjoining room.What I liked least - smelly linens. Bring your own pillowcases!If you are on a budget then stay here, it's fine. We were on a budget and I do not regret it despite the issues. BUT if you have the money I preferred the Paradisus Varadero where my husband and I vacationed a couple of years ago. It's far better.
This resort is classed as a five star it is a three star and thats pushing it.The first appearence was ok expecting a different experience being Cuba as they have had trade issues but i dont feel thats an exuse for cleanliness. The grounds are not bad but the rooms are old and dirty the mirrors and windows are hard to see in out due to not being cleaned the drapes are dusty and webs all over the tops the beds stink and are very uncomfortable because they are so old, the vases have rotten food and cigerette butts in them and the stink is incredible. The pool area is worse, the pool deck is covered in cigarrette ash, butts and spilled drinks which makes it very gross so dont go to the pool witjout footwear. Inside the water is floating cigarette butts, cups and god knows what all over the bottom that makes it slippery, theres algae growing all over the inside walks of the pools. Not to hard to get someone to scrub it off after the pools close.The food is bland but also you can only make so many combinations of leftovers before the food has done its purpose and is starting to go bad. The elevators work if they want to, maybe if you arelucky and tbey smell like puke and sweat and very dirty inside.Definitely would not be a place where I would take kids of any age.The only good thing was the live entertainment the night before we left and the Cuban people were awesome.Iberostar should be ashamed to allow this kind of gross negligeince under their name.
We have been for long reluctant to go to this destination. However, our experience was better than expected. We liked the resort layout, the food, the shows, the service and especially the beach. No matter when you go to the beach there will be always palapas available. the resort has a very good bar-café where they have most of the drinks you know and make great espresso, cappuccino, Spanish coffee etc. The patio on the main floor is wonderful where you can sit and enjoy your morning or afternoon coffee and drinks We were surprised from the customer service we got at the Cuban restaurant (a la carte) which was not at the level of the other parts of the resort. One note on the Havana trips booked at the Sunwing counter: We booked the Havana Special which costs around $200CAD. Except for the Tropicana show, the tour is not worth it. We spend most of the day eating at the two restaurants, staying at the hotel and sitting at the theatre for 2 hours before the show. There was no stop at the Modern Havana where you could see from closer and take some pictures of the Capitol, the Presidential palace and some other beautiful buildings and churches built at the beginning of the 20th century. We advise you get a proper itinerary before booking the trip. You may better hire a taxi and do the visit on your own
This resort did not meet any of our expectations. My family and I were appalled at the uncleanliness, unsanitary, and in room maintenance of this resort. This was to be our families last vacation together as I am dying of cancer. The entire resort was dirty and unsanitary. Right from the lobby throughout the resort to the beach. Watching flies and a lot of birds eating the food from the buffets was disgusting. The room was so dirty and the furniture and fixtures were badly worn and broken. Our shower head holder wasn't even fixed to the wall properly. There were so many things wrong with this resort that this would turn into an essay. I mage staying at a resort that there was blood on your sheets, left overs left in the fridge, a/c that sounded like an airplane, dirty and grease on the floors and through out the bathroom, fixtures not attached properly, staff yelling at one another throughout the property, and birds being served the same food as you were to eat. I come from a long working history in the hospitality industry and the first thing the staff (not the front desk staff) needs to learn is that they are on stage when they are working....Also, have the staff pretend that they are guests for an hour and have them see what the guests sees. Have their tunnel vision open up and see more than the countless tasks that they have to perform. The only thing that was good about this resort was the attitude of the front desk staff. It was so upsetting to me and my family that we changed resorts and additional costs in having to do so. We lost two days vacation because of this. Not something you want your family to remember when it is your last vacation together. I don't know how long I have left to live, but stats show that I have maybe one year left as I have two types of Lymphoma (one in a million..t-cell and b-cell) . I wanted this to be the most enjoyable experience my family and I could have together...have great and happy memories...that is what I wanted to give them....
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 meals daily plus snacks
- All drinks (International brands, Domestic beer, House Wine, 24 hours)
- Pedal Boat
- Dance lessons
- Evening entertainment
- 814 rooms in buildings
- 1 buffet restaurant and 5 a la carte restaurants
- Ice cream parlor
- 6 bars including Pool bar
- 5 outdoor pools
- Fitness facilities
- Spa (fee)
- Beauty salon (fee)
- Meeting facilities
- Internet service (fee)
- Golf minutes away
Hotel Room has:
- 1 king or 2 double beds
- Satellite TV
- In-room safe
- Balcony or Patio
- Full bathroom
- Mini-bar (fee)
- Max occ. 4 up to 3 adults
Kids Deal - Children 2-12 are free when sharing a room with 2 adults.
For the Kids - Kids 4 to 12 enjoy supervised activities at the Kids' club, Games room and Kid's pool. Babysitting service available for a fee.
Honeymoon Bonus - The Free Honeymoon package includes: Room with King Bed, Bottle of champagne, Iberostar gift, Romantic Dinner in the specialty restaurant, Late check out without extra charge (on request and subject to availability). Marriage certificate required on arrival. Offer is subject to change.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Iberostar Laguna AzulVaradero,Cuba
- Hotel Contacts
- Extra Info
Autopista Sur Km 17 Punta Hicacos, Varadero 42200 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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