Iberostar Laguna Azul
- What's Included
- All Inclusive Features
The Iberostar Laguna Azul is a great luxury resort situated within the resort strip of Cuba. The resort boasts a great array of a la carte and buffet options. The pool and beach area are also fantastic. You will never experience a shortage of lounge chairs. The Iberostar Laguna Azul is a great getaway for couples who are looking for a great place to lounge and relax.
For a hotel that is just almost 8 years old it is getting run down quickly which I assume is lack of care and maintenance. All furniture is stained. Lights don't work mostly because bulbs aren't replaced which makes it very dangerous in areas. Some of the walk ways were extremely dark and near fell on stairs that weren't lit. Doesn't seem to get a thorough cleaning as we found at the end of our trip a bunch of ants eating a dead bug in our room behind the curtain. Being to Cuba a few times I didn't mind the food but did this time. It wasn't great. Never hot. More should be covered with flies around. Everything wasn't labeled so didn't know what you were eating. Staff were just ok. Staff in the lobby were great for drinks but front desk staff were rude. I've always remembered the Cuban people to be very friendly and helpful and was shocked at this. There were 5 a la carte restaurants and could barely get any reservations for them. Pool towels ran out quickly so had to reuse them each day. Beach was beautiful. Pool was great. Entertainment at night was great but needs more comfortable chairs. Hard to sit in for an hour to an hour and a half. Internet sucks! It is $1.50 peso for an hour but it kept kicking you off if you could get on at all and you never really got a full hour. Would not go back to this hotel unless they start doing some upgrades and deep cleaning.
First off I would like to say this is my first time in Cuba and staying at this resort so my opinions are very unbiased. I went with my 2 sisters and mom for a week in April for a little get away. We had just went to Dominican punta Cana a few months prior so it was hard not to compare both places nevertheless the trip overall was decently good. My family and I were not expecting a whole lot and are not super high maintenance people so I thought it would be easier to write a pro and cons list for people who go based off reviews from a 23yr old perspective.Pros -I recommend the Catamaran excursion, it was def worth it! Paid $110 CAD on the plane special promotion-dolphin swim was also excellent -excursions and the beaches made the trip worthwhile-resort is very family orientated but meant for a mature crowd 25+ -beaches are beautiful -great weather to go around April -seafood was the only thing that was delicious in the buffet but food is abit plain. No need to bring your own condiments though -different l.a carts (Japanese, Romanian, Italian) -great night entertainment at the theatre but need more day entertainment when you're just hanging out in the lobby -decent beach entertainment -nice spacious balcony -bathrooms and rooms were surprisingly nicer and updated than what the pictures online showed, unlike most people we didn't experience any problems with the toilet -lobster for dinner Saturday and Sunday -exchange your money in the hotel, but only change in small amounts -very diverse groups of people; lots of Canadians, French, Germans, RussiansCons-no free wifi anywhere in the resort, have to buy wifi card which was $1.50 pesos that gives you a hour to surf the net or make a call in the lobby area-the resort took some time to navigate the place is built in an octogen shape-electricity went out in our room and we had to keep our room key in a slot for the whole week to keep it running-few light bulbs in the room were burnt out in my room as well as my moms-called room service twice for toiletry and they never bother to come, had to go down to reception myself to get everything -the beddings and pillow cases smelt like they haven't been washed in weeks -some elevators were broken for most of the days we were here-workers on excursion trips are way too pushy for tips, makes you feel extremely uncomfortable and obligated-no beachfront views from balcony -on Sundays Cuban workers close shops early so I don't recommend going to Havana or downtown varadero on Sunday -wish their disco was abit better, have to go outside the resort to experience the real rumba -they play the same music over and over esp the macarina, it gets abit too repetitive -took a tour to Havana which was abit of a hit and miss, we went in an American old school car which was cool and our driver was very well educated and nice but I was expecting more. I don't recommend going to Havana if you're not interested in the old historical buildings, we visited museums, cathedrals and churches and cigar shops etc, the place is very much hype and overrated. Shopping in havana is extremely expensive also-a few snotty girls at the exchange rate-the flight times were ridiculous, we arrived basically at midnight because the plane was delayed thanks to Sunwing and our check out time was 12noon so we had to hang around until 10:35PM for our flight back. didnt get back to Toronto until 2AMOverall the trip and resort was decent, but i dont think Cuba is my type of tea, probably won't be returning back.
We thought this resort and its grounds were gorgeous and the food was great! Our main issue was with our "Spa Room" package...(this allows you a room near the spa, daily access to the spa whirlpools, saunas and steam room & gym, a bottle of rum, a $50 voucher to be used toward a spa treatment, nightly turn down service, a souvenir gift and a "way of dreams" surprise on the last night). On day one there was nothing in our room of any kind indicating we had a spa package. Day 2 we reminded the front desk staff and they reassured us it would be taken care of and we could look forward to having something in our room the next day. Day 3: nothing. So this time we told customer services who again reassured us she'd take care of it and it would be there tomorrow. Day 4: nothing. Went again to customer services who said she'd deal with it immediately, it will be there today. Later that evening in our room was a bottle of rum and the $50 gift voucher. As a side note, the staff's English was poor and it seemed they had little knowledge of what a spa room even included. On our second last day, we informed our airline rep of this experience in detail...she was not impressed and said she would try to rectify it asap. That evening we received a small package of lotion & massage oil and 2 pairs of slippers (our souvenir?). We never had turn down service, the steam room was out of order the entire time, we only had 1 bathrobe in our room the entire time and we never received "the way of dreams" surprise on the last night. DO NOT book the spa room package! You're better off to get an ocean view or other...in addition, we paid extra for this room and had a "garden view" which looked out over the back roads and the generator. The room was beautiful and very clean but supplies such as face cloths, hand towels and large towels, even toilet paper were limited at times. Exchanging used beach towels for fresh ones only happened twice during our stay because they never had any! If they could correct these little mishaps we would strongly recommend this resort to others and possibly consider going back.
My husband and I stayed here from April 17-22. Unlike the reviews below, we were both pleasantly surprised with our experience from the moment we got to the hotel. It should be noted that we did our research before booking and knew going into the reservation that the hotel was rated 3.7-3.5 stars by various travel places. It is not a 5-star hotel- but it didn’t have to be for us to have a great time! The woman who checked us in was friendly, providing us with all of the information that we needed. She gave us a map of the grounds and advised us that the a la carte reservations fill up quick (so book early!).We were not expecting a Jacuzzi size tub in our room, which was a great addition to our already larger than expected accommodations. We had everything that we needed in our room, and more. There was no musty smell, housekeeping always did a great job, and our mini fridge was restocked daily with water, soda, and beer. The shower head in our tub didn’t stay on the wall so you had to hold it while showering, but if that is something that bothers you enough not to travel, then maybe you should stay home. We did not have an ocean view, but our balcony was a nice place to enjoy a drink before or after dinner after a long day on the beach. The décor is a little out of date, but who cares! It was clean, comfortable, safe, and air conditioned. The entertainment at the hotel was great-there were evening shows every night that featured obviously professionally trained dancers. After the first show we went to, we were hooked and proceeded to watch every show while we were there. There is a bar at the theatre so you can enjoy some drinks while you watch, and the discotheque is right across the way if you want to keep the night going. Public facilities were fine and available around the property. I see many people below complaining that there was often not toilet paper in all of the stalls or they were out of service. I never experienced the public bathrooms being out of service but there were times when there was no toilet paper. Considering the amount of people constantly using the bathrooms, I don’t blame the housekeeping staff for having a hard time keeping up with this. Again, if you have a major problem with this (enough to complain in an online forum below like many people), perhaps you should reconsider your priorities. Or grab some paper towel before you head into the stall.The beach and pools were awesome. There were also a number of games like bocche and shuffle board that you could play. Yes, it is harder to find a chair at the main pools after 9am but what do you expect. You’re at a tropical resort with hundreds of people. There were tons of places to take evening walks and a great lounge area outside the main lobby. The food isn’t awesome, but there’s plenty of it. Always places to sit in the dining hall and on outside patios. The buffet closes outside of meal times but there are a couple of snack bars open 24/7 if you get hungry. The bar tenders can make almost any kind of drink and they have an extensive menu at each one that lists all of their fun, tropical ones.My only complaint about this place was the way we saw people treating the staff and other guests. At the buffet most people shoved their way through without a single care for how the buffet line was moving or where the service staff was trying to go. When tables weren’t set, guests would get obviously mad at the service staff and demand that they bring over cutlery immediately without a please or thank-you. A review below is angry that they had to get up and retrieve their own cutlery because the server had not put any on the table. If you are REALLY that concerned about using your legs to get your own fork, then you aren’t really concentrating on the best parts of your vacation. Have some compassion for the many, many employees who are working tirelessly to make your vacation a good one- not everyone gets the opportunity like we do to travel the world. My husband and I highly recommend this hotel and would return if we were to travel to Cuba. If you are looking for a relaxing getaway with a beach, swim up bar, entertainment, and a place to lay your head at night then this is the place for you. Thanks Iberostar Laguna Azul!
Just returned from a split vacation to Havana Iberostar Parque Central for 3 days then Iberostar Laguna Azul for 4 days. Havana hotel was unreal, clean and top notch. The buffet breakfast was awesome. The resort in Varadero, on the other hand, was a huge disappointment! The room smelled musty, the air conditioner was so loud(when working) that it sounded like someone pounding on the door, the shower water just trickled out, and when I went to get in bed the first night, there was a blood stain, another stain and a clump of hair in our bed! I got on the elevator to tell them about the bed and got stuck in there for a few minutes. The elevators were out of service most of our stay. They sent 3 maids down within 10 minutes to re-make the bed, but that should never have happened. The furniture was badly stained as well. The buffet food was good and our 2 a la cartes were fabulous. The evening shows were all very good. Service in the bar by the main desk was pathetic. The ceiling in the lobby looked like it was going to cave in following a big rain storm, there were buckets everywhere! So, classing this place as a 5* is not true, maybe 3* at most. Would never return to Iberostar Laguna Azul.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 meals daily plus snacks
- All drinks (International brands, Domestic beer, House Wine, 24 hours)
- Pedal Boat
- Dance lessons
- Evening entertainment
- 814 rooms in buildings
- 1 buffet restaurant and 5 a la carte restaurants
- Ice cream parlor
- 6 bars including Pool bar
- 5 outdoor pools
- Fitness facilities
- Spa (fee)
- Beauty salon (fee)
- Meeting facilities
- Internet service (fee)
- Golf minutes away
Hotel Room has:
- 1 king or 2 double beds
- Satellite TV
- In-room safe
- Balcony or Patio
- Full bathroom
- Mini-bar (fee)
- Max occ. 4 up to 3 adults
Kids Deal - Children 2-12 are free when sharing a room with 2 adults.
For the Kids - Kids 4 to 12 enjoy supervised activities at the Kids' club, Games room and Kid's pool. Babysitting service available for a fee.
Honeymoon Bonus - The Free Honeymoon package includes: Room with King Bed, Bottle of champagne, Iberostar gift, Romantic Dinner in the specialty restaurant, Late check out without extra charge (on request and subject to availability). Marriage certificate required on arrival. Offer is subject to change.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Iberostar Laguna AzulVaradero,Cuba
- Hotel Contacts
- Extra Info
Autopista Sur Km 17 Punta Hicacos, Varadero 42200 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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