Iberostar Laguna Azul
- What's Included
- All Inclusive Features
The Iberostar Laguna Azul is a great luxury resort situated within the resort strip of Cuba. The resort boasts a great array of a la carte and buffet options. The pool and beach area are also fantastic. You will never experience a shortage of lounge chairs. The Iberostar Laguna Azul is a great getaway for couples who are looking for a great place to lounge and relax.
I don't really know where to start with this review, the positives i think!Staff, they are incredible they are an absolute asset to Iberostar, in fact the hotel lets its staff down. They cannot do enough for you, and go above and beyond to please.The beach location is fabulous, infact we only spent one day by the pool out of 2 weeks.Entertainment was constant, and they do there best to involve you.Thats where the positives end, cleanliness is not key, you are never going to clean anything with a dirty cloth! towels, linen and crockery let it down massively. I cannot believe that Iberostar are operating like this, this hotel is not 5 star, 3 and 1/2 at best.Food, japanese restaurant is a must! Romantica please avoid, staff rude and served raw chicken thankfully noticed before daughter started eating! No apology, met with blankness. Cuban and Italian are good.Buffet restaurant, leaves a lot to be desired, im sure if it was cleaner there would be an awful lot less flies, we are talking 20 on the table before you sit and whilst you are eating.We opted for the outdoor breakfast for the last week of our stay, staff fantastic, service fantastic.Overall thank goodness the sun shone!
I have been travelling to the Carribean islands for the past 30 years and so expect a great resort and know what to accept. I booked this resort a few months ago for 4 teenagers and myself. Reading the disastrous reviews in the couple of weeks before the trip had me worried that we were going to a very bad (nightmare) resort and that I made a grave error. Reviews of mold, flys in food, contamination, rude people, repairs, and poor hygiene concerns. If those reviews were right the place would be shut down. ******These bad reviews that they gave, have the potential to ruin trips or cause people to not go and loose the opportunity of a great trip - all you people need to know how to relax and enjoy the beauty that is in front of you. You must be demanding people and really should be ashamed of yourselves. You obviously expect way too much in your life. If so go to Mexico 5 star******First day their we were stuck by how beautiful the resort was. I wanted a room on higher floor and adjoining so that I could keep an eye on kids and high for safety being alone with 4 kids. My travel agent emailed the resort ahead of time and when checking in Yailin was extremely polite and helpful. She offered two different areas. One on 3rd floor and one on 5th. Neither were adjoining but side by side, which was fine. We settle on 3 rd floor rooms 11303 and 11305 with a beautiful view of pool and ocean. I looked for problems in the room and found no mold, no smell, everything worked. Once we were happy with choice Yailin sent up a bed and extra towels for the 3 boys in one room. Fantastic service from her and fast. I was so impressed. Beds and pillows were good, we had clean towels everyday, and slept like babies.Only thing broken in our room was the closet should have had three doors but had one. Also the ceiling fan was missing a knob to turn it on. Who cares. I got over it in 2 seconds. People said in reviews that tiles where broken everywhere ( I counted a couple - again who cares) and that the place was in disarray and mold problems. I didn't see any mold or smelled anything in our room at all. I am still wondering what resort these people went to or the need to stop being so demanding.first day the buffet really wasn't good. I'm not sure if we were tired but as week progressed we learnt what to do and not. for example the bacon was raw so I brought it to the grill and had the cook fry it up as he was cooking by eggs. problem solved. I know it should already be cooked but why complain with something so small. We are there to relax and go with the flow and stop complaining.. It actually was exhausting listening to people complain about the littlest things. There were flys at your tables which were annoying but a simple wave of your had takes care of that. I never saw flys on the food. Myleen our Waitress in the buffet area was wonderful. always with a greeting and a hug. The boys loved her and listening to stories about her life. It was good for them to learn. I gave her a large tip at the end and she refused to take it saying "oh that is too much" I forced her and she cried along with a huge hug. the last day my grandsons took their cucs they had left and also gave it too her. she never asked for money and was so genuine. Me and the boys loved her.Our Maid also was fantastic and always with a greeting every day. I hope management sees this and looks into her name and commends her as well.Alacarts were fantastic. Japanese was our favourite and was alot of fun.Entertainment was also great. Must see the Magic show and the rock and roll band.Pools were gorgeous but because it was summer they were hot. We preferred the ocean. Improvements:1. More Alacarts - there are too many rooms for only 4 alacarts2. This resort does need a little TLC. Just needs a maintenance crew to go into every room and touch up the little things. Broken lights or missing closet doors. A great deal of guests complained about all these things but those are not things that really bother me. I'm just happy that i have the ability to travel with by grand children. Remember "Don't sweat the small stuff"3. Only rude people I saw were the waiters in the lobby bar. They were so busy and had no time to be personable but at the same time they should not be snapping at people. I just told them to have a wonderful day and hoped indeed they did. We all really enjoyed the resort. It has its flaws but I would go back again.
Stayed for 2 weeks at the beginning of July and had a very pleasant stay.We were allocated a pool facing room which was pleasantly large and very efficient air conditioning (needed!). On arrival late afternoon we had no hot water, not enough towels and the patio lock was broken. Within 2hrs of reporting this to guest relations, all had been sorted. Fantastic maid service (we did leave a very small tip every day) and we often came back in the afternoon to little notes and towels and bedspreads made into swans reading books or a flower on our pillow. Became quite exciting wondering what we would find each day.There are 3 pools which are nicely designed to ensure that there is plenty of room for everyone. The main pool is loud, with music blaring all day and activities ongoing all day as well. If this isn't for you (it wasn't for us), there are 2 quieter pools where you can have just as much fun without the noise. In fact most mornings we had a pool to ourselves which was lovely. The only downside of this was that the bar at this pool was not open for the whole of our stay so we had to walk to the main pool for drinks (oh and of course to use the swim up bar).The pools never get really busy as the beach is the main place to be and absolutely beautiful. What I would say is worth taking into account is the pools are really not deep enough (1.1M max I believe). If you enjoy diving and mucking around then they're just not deep enough. In addition, the shallowness of the pools mean that by the afternoon they have really heated up and to be honest, it's like swimming in a bath - particularly unpleasant when you are trying to use them to cool down from the heat.The food is average but what you need to bear in mind is that the food in Cuba is generally very poor. There was always a wide choice of meats (freshly bbq while you wait), salads, pasta, veg etc. To be honest they do a good job with the quality of the food they are able to source. Yes there are birds in the restaurant but they do no harm and there is a man with a bird of prey constantly chasing them out. The beach restaurant always had a BBQ going with salad and bread and of course, there are multiple snack bars with burger, chips etc. 3 a la carte restaurants - the Japanese - a fantastic show of cooking and laughed all evening however the food tasted as though it had been added to a mountain of salt. The Italian was a pleasant meal with excellent service. The Romantica - avoid! RUDE, RUDE,RUDE staff!!! Initially waited 30mins to be served with no drink or anything. When they finally came over after attracting the managers attention (I think it was the manager) we were asked yes what do you want to eat? I suggested that we should see a menu before deciding to which we laughed together and I thought things would improve after such an obvious mistake. How wrong was I. I asked for a drink to be told by the waiter that he wasn't serving our table so we would have to wait for someone else... I could go on but I think an added note that the food was as bad as the service is enough! The main lobby bar service is very slow as they seem to take multiple order at once then disappear for ages to sort them out. There are just not enough staff on duty particularly in the evening but this was the only area affected by this. Always evening entertainment available in at least 3 different areas of the hotel so something for everyone.Would have liked a few communal air conditioned places to relax for when the heat was too much but overall a beautiful place to stay as long as your expectations of Cuba are not too inflated.
We really love the beach...you can walk forever....but the property overall is looking tired. Food...well its Cuba....we always go for the fresh cooked eggs fish rice & veggies...never the buffet. We started warming items up on the sandwich grill and making our own grilled cheese once we found the grill. The service was really hit & miss. Some staff went way out of their way, others not at all. We've been here before and would probably go back. We wouldn't bother to upgrade to the spa package. Only real benefit was access to the "hot" tub which had very limited hours and was cold often. Many of the spa inclusions did not happen and when we went to the service desk to inquire it was usually closed. We booked through Sunwing and all the Rep could or would do was refer us to the service desk. With only a few days we wanted to enjoy the sun, not wait around the desk. Room was very clean and requests for extra water, towels etc not an issue but the cleaning lady didn't know about spa extras. We could always get chairs on the beach and there were always lots of fun activities to do!
This was our second visit to the Laguna Azul and boy has it changed in the 4years since our last visit. it is not a 5stat hotel, more a 3. The pools, outside bars and beach are fantastic, the problem is within the hotel. It's dirty, the curtains in the lobby are torn holes in the tiles on the balcony. Staff can be dismissive, and you can be sat waiting for an ordered coffee for 15 minutes. Staff go into the bar and then never come out for a long time. Cleaning in our room was ad-hoc, never had the agreed amount of towels but gave up trying to ask. The buffet area is very noisey and the food is not good, although they cook for you, you are waiting for everything. When we were there, from 30June for two weeks this year, people eat as though they hadnt eaten food for days. The whole building needs a revamp to bring it back up to its 5star.Certainly will visit Cuba again, but never staying this place.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 meals daily plus snacks
- All drinks (International brands, Domestic beer, House Wine, 24 hours)
- Pedal Boat
- Dance lessons
- Evening entertainment
- 814 rooms in buildings
- 1 buffet restaurant and 5 a la carte restaurants
- Ice cream parlor
- 6 bars including Pool bar
- 5 outdoor pools
- Fitness facilities
- Spa (fee)
- Beauty salon (fee)
- Meeting facilities
- Internet service (fee)
- Golf minutes away
Hotel Room has:
- 1 king or 2 double beds
- Satellite TV
- In-room safe
- Balcony or Patio
- Full bathroom
- Mini-bar (fee)
- Max occ. 4 up to 3 adults
Kids Deal - Children 2-12 are free when sharing a room with 2 adults.
For the Kids - Kids 4 to 12 enjoy supervised activities at the Kids' club, Games room and Kid's pool. Babysitting service available for a fee.
Honeymoon Bonus - The Free Honeymoon package includes: Room with King Bed, Bottle of champagne, Iberostar gift, Romantic Dinner in the specialty restaurant, Late check out without extra charge (on request and subject to availability). Marriage certificate required on arrival. Offer is subject to change.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Iberostar Laguna AzulVaradero,Cuba
- Hotel Contacts
- Extra Info
Autopista Sur Km 17 Punta Hicacos, Varadero 42200 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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