Iberostar Laguna Azul
- What's Included
- All Inclusive Features
The Iberostar Laguna Azul is a great luxury resort situated within the resort strip of Cuba. The resort boasts a great array of a la carte and buffet options. The pool and beach area are also fantastic. You will never experience a shortage of lounge chairs. The Iberostar Laguna Azul is a great getaway for couples who are looking for a great place to lounge and relax.
This was our first Cuban vacation and we absolutely loved it. Bar service was great. Ola to Kensi. Our room was comfortable and clean. Every morning staff had smiles and greeted us warmly. The weather was fantastic. Loved the friendliness of this resort, the pools and beach spectacular. Food at buffet was good a nice variety. The a la carte Japonese was the best. Will certainly go back and enjoy the Catamaran. Am looking forward to taking a private tour with antic cars. Met wonderful new friends. Plenty of activities daily at the resort. Great service from Janel our Sunwing representative in Cuba. Would recommend this resort. Felt safe
We stayed here from March 8-15th, 2017. The hotel is in need of some repairs. There were cracked tiles in hallways, doors missing from closet in rooms, bathroom door separated... but nothing too seriously bad.I found that the main desk was most worried about check-ins and out and did not really answer questions about anything else. However, the customer service personnel was great. She resolved the problem of our bathroom door quickly. (I had gone to the front desk two times before I was directed to Customer Service.)The cleaner for our room (Room 11307) was very friendly, left us lovely notes and creatively displayed towels every day but I don't think she actually cleaned our rooms while we were there. Oneid was her name. I left a $5 tip on the pillow every morning and a $5 tip in the fridge. The counter in the bathroom had a stain the whole time we were there and towards the end, she did not even sweep the floor. On one day, my wife's foundation cover was left off and her eyebrow pencil was open. (She had not used them during the morning before we left the room.) We were not at all happy with her service! This was the exception as everyone else was phenomenal! Reynaldo made beautiful floral displays at entry to the buffet. He was extremely happy to talk, be acknowledged and receive a $2 tip.Jeny, Yanisel and Eylen at the buffet... I can not say enough about them. They saved our table for every meal. (We are creatures of habit.) They remembered what we drank and were on the way to get them when they saw us coming. They made flowers for my daughter and wife. They were always smiling, friendly and willing to please! They were absolutely lovely!Felix and Aylin at the pool bar were superb! They remembered our names, what we were all drinking and treated us like family. When we were leaving, it felt like we were leaving friends.Daniel, at the Japanese restaurant, was an excellent chef and entertainer. We liked it so much, we booked it twice!Nolbith and Antonio made sure we had chair pads at the pool every day and even reserved chairs for us one day!The entertainment staff: Johnny Walker, Sexy Nancy and Bruno Mars were always organizing activities by or in the pool. They walked around and tried to engage as many people as possible. They talked to all people pool side and tried, as best they could, to get to know everyone.Overall, I would give this resort a good rating based on the people who work there and the amazing service they deliver!
We stayed here for 5 days from Mar 5 to Mar 10 2017 and also in April for a week of 2016. Needless to say this place is amazing. We ve travelled and been to so many all inclusive resorts all over cuba and the Caribbean and this is our 1st time going back to a resort we have already been to. Upon check in they saw that we had stayed before and were very quick on upgrading our room which was a nice little touch. There really is nothing to complain about the rooms, you sleep and shower there. You go on vacation to enjoy the sun, beach, pool, food and drinks. Stuff you normally don't get to enjoy where ever you're from. They keep the resort clean and the maids are very personable. The food here is GREAT. Fresh meat and hot food that do not have bugs crawling over it. Oh and I must mention... Michel at the pizza station is the best. Remembered me from a year ago and is very personable... and it's true.. THE BEST PIZZA IN ALL OF CUBA!! All the toppings are fresh and well worth the wait! Jordan is great in the buffet too. Will take the time to know you and impress you with his culinary skills! Very great full for those two! The entertainment staff is good as well. The beach you can walk forever. Probably all the way to Varadero. Beautiful white sand, great ocean, lots of shade. It's to the point we ll be back to this resort once again for a 3rd time! Some nights starting at 7pm they have live rock/cover bands on the patio that are realllllllllllly good!
I've been to this resort 10 times from when it first opened. It was a beautiful resort. Well laid out with the beach right there. Food is just average but it's Cuba, you can always find something. The specialty restaurants are good. The Asian is amazing. Entertainment is great and always working it on the beach and pool area. I Love their energy. Drinks, well can't go wrong there😄The only downfall is that they've let the place go down hill. The staff say that's the problem in Cuba, they don't keep up the resorts. This place has the toilet seats disappearing. At first it was in the public areas and last year the rooms were missing them also. The curtains in a lot of the rooms have mold on them so if you have allergies or don't want to have those spores in your body then beware. My thought is that we are on vacation and most people plan this a year ahead with their hard earned dollar, therefore want a leisure or party get away, depends in the individual. As we know toilet paper and paper towels are very limited there so plan to bring your own as it's beyond there. My wish is that they come to their senses and clean up their act. I love Cuba and would love to continue returning but not until I hear of changes being made.
Booking:We booked (2 couples) our 12 day holiday through our travel agency thanks to Amélie (Club Voyages Guertin). We flew there and back with Sunwing Airlines with no delays. Kudos to Sunwing and both flight crews!Varadero Airport:Upon arrival, we were expecting a walk on the tarmac in the bright hot sunshine. This was not the case probably due to security concerns. The arrivals area of the terminal seems a bit run down with many broken windows, peeling paint and in dire need of renovations. On the other hand, the departures area is in better shape and very commercial with the obvious duty free shops (ridiculously high prices). There are 4 or 5 gates. Passed through customs and security in a flash. While waiting for our luggage, the power shut down ... no lights and the carousel stopped ... then on again ... off again ... on again. Definitely not a good first impression! We finally made it out with all our belongings.Transportation:The staff at the airport is very well organized with passenger lists corresponding to the different hotels. Air conditioned bus ride to our hotel went without a glitch. We were there within half an hour.Check-in:Quick and easy! We were the only ones dropped off at the Laguna Azul. It was 12 noon and our room was ready (10321) but not our friends' room (10314). It turned out both rooms had an ocean view. Since we were in the same villa (10) and on the same floor (3rd), we put all the luggage in our room and hightailed it to have a quick snack before investigating the sights including the beach. We were looking forward to our stay!Currency:I'm sure you've heard of the cuban convertible peso or as it's commonly called the CUC!? Money in Cuba elicits a certain sense of confusion. Bear in mind that the CUC is pegged to the US Dollar (at 1:1), so a stronger US dollar means a stronger CUC. Try and avoid US dollars since it will be subject to a 10% special additional tax. In other words, their homemade currency is worth more than the US dollar. At the time of our holiday at the hotel's exchange desk, the canadian dollar's exchange rate in CUC was .68. So, $40 canadian dollars would amount to 27cuc., and $40 US dollars at .87 was 34cuc. The Euro ... 40Є at 1.33 was 53cuc.Room:Clean and well maintained. The refrigerator is kept full with soft drinks, beer and spring water. However, we did have problems obtaining clean bath towels. When in need, ask the room attendant. The air conditioning unit worked well ... room safe ... satellite tv. ... no clock radio ... hair blower ... no kleenex ... shower and bath toiletries are provided. We were never disturbed by outside noise since our villa was isolated. Food:A lot better than what we were led to believe considering Cuba's reputation. The main buffet (Argenta) is one floor below the lobby and accessible inside by a staircase or elevator and outside at ground level. You'll be treated to pork, beef, chicken, fish, pasta, vegetables, rice and many more common dishes. Good choice of desserts too! Go early if you prefer hot food! Otherwise, many of the trays turn cold. The food at the buffet can become redundant. Nevertheless, the variety will probably suit most everyone. Try out the different meal stations that offer personnalized selections. You can also reserve a table at the "à la carte" restaurants of your choice one week at a time. The attentive service and menu selections were excellent at the Japanese, Romantico and Italian restaurants.Beach:The view is heavenly! A wide white sandy beach with a multi shaded turquoise coloured ocean and calm breeze. A most impressive looking beach! Lounge chairs and huts are aplenty. When facing the ocean and walking 3.5 kilometers (a few miles) to the right, you will reach the top end of the Varadero peninsula. You'll also come across a lighthouse which is well worth a visit. The view from atop is incredible. At that end, the beach is wide and almost deserted despite the hotels. Some hotels along the coastline evidently suffered from a receding sand line in last october's hurricane Matthew. Alternatively, walking the other way (left), you'll run into a rough patch of rock and very narrow beach extending quite a ways. I would suggest beach shoes. Excursions:We booked a Sunday day tour to Havana. You get to see the main sights, the lively local population, the historic architecture, the shops, live music and all the old cars. Interesting day! A few days later, we took a double-decker bus from the hotel to Varadero to "49th street" in an area with vendors. You can travel on and off buses all day for 5cuc per person. We then took a horse drawn carriage to "15th St" to the biggest "mercado" in Varadero. We could of taken the bus but the carriage seemed like a good idea. After shopping, we stopped at an outdoor pub with live music and had a beer. Then back to the hotel by bus. Animation team & nightly shows:The "friends" do their best to keep the guests occupied with games and dancing at the beach and pool. Lively bunch! Latin music on the beach and main pool is great! Every night, one hour before the theme show, a male and female singer take turns at latin selections. They are delightful and really talented. Most of the nightly shows are very entertaining. All the dancers are well trained, energetic and project a sense of enjoyment during their performances. The colourful costumes are varied and add much to the show element. The show design is complex and the flow of the choreographies is non-stop. Pros, cons and more:-Beautiful beach and grounds are well manicured-Our patio door did not lock and the front door had to be slammed shut every time -Smoking in the lobby should not be allowed-We did not have any problems with our electrical accessories -A place to sit in the lobby is hard to find, especially after dinner hours-Staff is very friendly, efficient, work hard and long hours-Buffet food was usually hot and sometimes cold ... good choice of desserts. We often had to look around for plates-There's a disco but no casino since gambling is outlawed-As with most All Inclusives, tipping is not compulsary but welcomed -Consistency is not their strong suit!-You'll be impressed by the view on the 5th floor atop the main lobby. Bring a camera!-Awful sewer smell emanating from public washrooms on a regular basis and stinginess on toilet paper ... a plastic cup contains liquid soap-No transportation or shuttle on hotel grounds-Medical clinic and Spa are located on 5th floor above the lobby-We were not bothered by bugs including mosquitoes nor small insects -Could not obtain clean beach towels (dark blue) for the first 5 days. Finally, after giving us a set of clean ones, we waited another 5 days. Every time we showed up, the excuses were "no more" and "the washing machine broke down".-Swimmable beach throughout our stay-The weather was hot and sunny during the day and somewhat brisk at night Conclusion:Following our 20 years of travel, this was our first visit to an Iberostar chain of hotels. I would not dump on the Laguna Azul since Cuba has had rough times in the last 50 years. Iberostar has a reputation to uphold and they should work on taking care of small details and inconsistencies. I would recommend a holiday visit to anyone, as long as his tolerance level is average to high. Excluding all the small stuff, the 4 of us enjoyed our holiday at this hotel!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 meals daily plus snacks
- All drinks (International brands, Domestic beer, House Wine, 24 hours)
- Pedal Boat
- Dance lessons
- Evening entertainment
- 814 rooms in buildings
- 1 buffet restaurant and 5 a la carte restaurants
- Ice cream parlor
- 6 bars including Pool bar
- 5 outdoor pools
- Fitness facilities
- Spa (fee)
- Beauty salon (fee)
- Meeting facilities
- Internet service (fee)
- Golf minutes away
Hotel Room has:
- 1 king or 2 double beds
- Satellite TV
- In-room safe
- Balcony or Patio
- Full bathroom
- Mini-bar (fee)
- Max occ. 4 up to 3 adults
Kids Deal - Children 2-12 are free when sharing a room with 2 adults.
For the Kids - Kids 4 to 12 enjoy supervised activities at the Kids' club, Games room and Kid's pool. Babysitting service available for a fee.
Honeymoon Bonus - The Free Honeymoon package includes: Room with King Bed, Bottle of champagne, Iberostar gift, Romantic Dinner in the specialty restaurant, Late check out without extra charge (on request and subject to availability). Marriage certificate required on arrival. Offer is subject to change.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Iberostar Laguna AzulVaradero,Cuba
- Hotel Contacts
- Extra Info
Autopista Sur Km 17 Punta Hicacos, Varadero 42200 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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